FERGUS Club Pineda Splash is the ideal holiday hotel for families in the Maresme area of Barcelona, where entertainment and fun are guaranteed in its swimming pools, splash park, mini-club, games zone and shows at the end of the day. Enjoy its complete All Inclusive gastronomic offer in buffet, which includes theme nights, bars and snacks.
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4.3 (2909 opiniones)
143 opiniones
97 opiniones
229 opiniones
783 opiniones
1657 opiniones
Mariusz Sobczak
hace 7 meses - 3 (Experiencia positiva)
Polecam
Joyce Campbell
hace 7 meses - 5 (Experiencia positiva)
Fergus splash Pineda de Mar We had an amazing time. All the staff worked so hard to keep the place clean and tidy. The restaurant had loads of choices. The restaurant staff worked tirelessly taking plates and cleaning tables. Towels were changed daily and sheets once in the week. The cleaning staff did a great job of our room every day. The ticket for drinks works. Hand your ticket in get a drink return with your glass or cup get another drink when you’re done get your ticket back. Pools were clean and well manned with lifeguards. Only saw one dog and it wasn’t in the restaurant. Had an absolutely amazing time slept soundly, ate well and drank enough. Thank you to all the staff that made it possible. Brilliant
Kornelia Mesek
hace 7 meses - 5 (Experiencia positiva)
The animation team is great, especially Andy. He always makes people laugh, keeps good contact with everyone, and truly excels in his field.
Patryk
hace 7 meses - 5 (Experiencia positiva)
I’d really love this hotel, animator Andy was the best person I’ve met there. He’s very friendly and positive person
Mateusz Wrobel
hace 7 meses - 5 (Experiencia positiva)
andy is a best animator to ever lived. i’ve never met another person that is as great as him.
Patryk Kluska
hace 7 meses - 5 (Experiencia positiva)
A wonderful animator, as if born for this profession, with excellent rapport with children, showing passion and commitment
joni hänninen
hace 7 meses - 4 (Experiencia positiva)
Obelix1662
hace 7 meses - 3 (Experiencia positiva)
Leuke ruime kamer in het hotelappartement, helaas moet je elke keer om te eten of naar het zwembad een blok lopen, want de appartementen zijn op een ander blok, als je met de auto komt , ga niet in de straat staan, want het is betaald parkeren en Max 2 uur, behalve voor bewonersen heb je een wat grotere auto vraag dan om een parkeerplaats tegenover het hotel, anders kom je net als wij in eerste instantie in de parkeergarage onder de appartementen en die is heel krap, daar moet je met een aygo nog een paar keer steken om op je plek te komen, personeel is erg vriendelijk allemaal, maar het eten valt tegen, is niet erg uitgebreid en als je al wat normaal vlees hebt zoals speklappen of karbonade, dan is het erg taai, als je van pasta’s houd, kan je elke dag pasta eten, locatie is midden in een woonwijk, het beste is even Google Maps te checken, dan kan je het beter zien allemaal, douchen moet erg snel, want je hebt een ketel voor 30 liter, daarna krijg je koud water en het duurt een tijdje tot de ketel weer is gevuld, bank is keihard, het zitgedeelte zit je op een dun kussen op houten planken
Rafal Wojdalski
hace 7 meses - 5 (Experiencia positiva)
Hotel wspaniały blisko do morza baseny zjeżdżalnie dobra obsługa zabawa z dziećmi polecam
Albert Giménez
hace 7 meses - 4 (Experiencia positiva)
Luisa Chong
hace 7 meses - 5 (Experiencia positiva)
Me gustó muchísimo todo, en especial la dinámica. Excelente servicio, se los recomiendo.
Respuesta de FERGUS Club Pineda Splash
Estimada Luisa Chong, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nuria Porto
hace 7 meses - 5 (Experiencia positiva)
Duarte de animación lo ha hecho muy bien y es un grande. Es demasiado majo y lo hace muy bien
Respuesta de FERGUS Club Pineda Splash
Estimada Nuria Porto, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash así como sus gratos comentarios sobre el equipo con el que contamos, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Charlie Wallis-Pushman
hace 7 meses - 5 (Experiencia positiva)
The staff were super friendly and the rooms are big and clean Evening entertainment is excellent and the entertainment team are the friendliest group of people who made us feel welcome from the moment we arrived. Thank you so much especially to Andy, David and Yenia for making our holiday so special.
Respuesta de FERGUS Club Pineda Splash
Dear Charlie Wallis-Pushman, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to Pineda de Mar. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Toni Raper
hace 7 meses - 5 (Experiencia positiva)
The hotel is lovely and clean. Good choice of food everyday. Close by to the beach and shops and restaurants. Train station 5 minute walk away which goes to Barcelona. Animation team were incredible, all 3 of my children went there despite never going before. They loved Noa especially, she's amazing!! Would definitely recommend!
Respuesta de FERGUS Club Pineda Splash
Dear Toni Raper, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sevda Gürbüz
hace 7 meses - 5 (Experiencia positiva)
Leuke hotel en goed geschikt voor kinderen. Leuke activiteiten voor kinderen. Eten is lekker.
Respuesta de FERGUS Club Pineda Splash
Dear Sevda Gürbüz, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Shanelle Cotton
hace 7 meses - 5 (Experiencia positiva)
Entertainment is brilliant staff are so up beat and friendly there is things for the kids to do all day long and the games room With the staff are very helpful!!
Respuesta de FERGUS Club Pineda Splash
Dear Shanelle Cotton, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Christine Goh
hace 7 meses - 5 (Experiencia positiva)
The entertainment team has been really good for kids. Special shout out to Noa, who has been brilliant with my 2 year old for the week. Breakfast was very much the same but lunch and dinner were varied and good.
Respuesta de FERGUS Club Pineda Splash
Dear Christine Goh, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the meal variety offered in the restaurant for breakfast will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
JoelW1640
hace 7 meses - Sin rating (Experiencia negativa)
The team here are fantastic and will do anything to help you with anything they can! ||The animation team are absolutely fantastic with the kids, Andy in particular has been brilliant with them. They have activities all day long and into the evening, so highly recommend for that! ||The food is good for an all inclusive, it has what you would expect and it never let us down! ||Would definitely recommend for a family hotel where you want to stay in!
246alysona
hace 7 meses - Sin rating (Experiencia negativa)
Rooms were lovely and cleaned daily.|Absolutely outstanding hotel totally geared up for children. The entertainment team were fantastic day and night. 👏👏👏
Izabela Łaniecka
hace 7 meses - 2 (Experiencia negativa)
Pokój brudny jak przyjechaliśmy, brudne zaslony, brudne ściany, brak szafy. Śrubki były tak słabe że nam toaleta pękła i deska się ruszyła i toaleta, lokalizacja była super wszędzie blisko np:do metra i przystanku autobusowego, obsługa bardzo miła pomogła nam i zapytaliśmy kiedy wysiąść z pociągu na jakim przystanku i powiedziały nam najlepszą stacje w samym środku barcelony, jedzenie jest słabe jest robione pod Angoli codziennie to samo i tyle
Respuesta de FERGUS Club Pineda Splash
Dear Izabela Łaniecka, Thanks for your stay with us and your valuable feedback on our FERGUS Club Pineda Splash. We are concerned to read of the deep disappointment you experienced with our hotel. Please accept our sincere apologies for your experience. Be certain that we will share your remarks concerning the cleanliness and maintenance of the room you were allocated along with the meal variety proposed in the restaurant with our management team to ensure we focus on improving our offering and prevent future occurrence. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Daniel George
hace 7 meses - 5 (Experiencia positiva)
Outstanding customer service from all of the staff. The entertainment staff were brilliant with the children. Big shout out to ANDY especially, for looking out for RILEY. 🫱🫲🤜🤛
Respuesta de FERGUS Club Pineda Splash
Dear Daniel George, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Autumn Hind
hace 7 meses - 5 (Experiencia positiva)
All amazing and polite great fun. Would definitely come again always makes me enjoy my time. Definitely suggest coming and everything is like living a luxury life
Respuesta de FERGUS Club Pineda Splash
Dear Autumn Hind, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Gaynor Cookson
hace 7 meses - 4 (Experiencia positiva)
Fantastic hotel, lovely and clean. Only downside for me was the food but there is always something to eat. Entertainment very good 👍 special thanks to Andy who made it even better 😀
Respuesta de FERGUS Club Pineda Splash
Dear Gaynor Cookson, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the meal selection proposed in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
NKLAS
hace 7 meses - 5 (Experiencia positiva)
Great Staff! Especially Yenia, Marcelo and Andy! Comfortable and great location. Can absolutely recommend this hotel.
Respuesta de FERGUS Club Pineda Splash
Dear NKLAS, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Marie_Travels_100
hace 7 meses - Sin rating (Experiencia negativa)
El personal del hotel merece una calificación excelente, son atentos y siempre están dispuestos a ayudar. Las zonas de la piscina también son un punto a favor, con muchas actividades y buenos socorristas.||Sin embargo, yo calificaría este hotel más cerca de un 3 estrellas que de las 4 estrellas que anuncian. Faltaban algunas comodidades, como un gimnasio y una piscina cubierta. Además, la calidad de las habitaciones varía considerablemente, algunas son muy buenas, mientras que otras no tanto, así que es un poco una apuesta.||Las opciones de comida eran limitadas en comparación con otros resorts similares. Si planeas cenar después de las 8h 15 pm, ten en cuenta que solo encontrarás comida de fiesta infantil.||Un último punto, el ambiente general en estos hoteles todo incluido no es precisamente de tranquilidad y sofisticación. Ahora tienen la reputación (al menos en mi país, el Reino Unido) de ser un lugar donde personas de clase baja vienen a gastar sus beneficios. La verdad es que la gente con más clase suele ir a otro tipo de hoteles o a lugares como Tossa de Mar. Pero si tienes esto en cuenta y solo quieres pasarlo bien y tomar cócteles, entonces lo pasarás genial, así que lo disfrutarás!!
Cerisan
hace 7 meses - Sin rating (Experiencia negativa)
Hotel muy indicado para familias con niños, tres piscinas, trato del personal excelente. |Buffet de buena calidad. Cerca de la playa.
rachelfP3563EY
hace 7 meses - Sin rating (Experiencia negativa)
We stayed for a week with my mum and my two little boys (3 and 1) I will say the weather was horrendous so that probably did have a negative impact on it.||Positives|Animation team are fab and the kids club room is full of fab activities to entertain the kids|The kids pool was fab but very cold only thing is the one with kids slides the side was very rough and cut my babies belly many times.|Sun loungers and chairs were very comfy! |Lifeguards were extremely attentive and very good with kids around the pool.|On a day to day basis our room was cleaned amazingly ||Negatives|It felt extremely strict especially since I had little kids, annoying you can only go in once to the restaurant per room per meal so was a nightmare if the kids wouldn’t eat at that time. I also overheard them not letting some teenagers around 14 in without an adult which I can imagine would be a faff for people with older kids. |Small lifts which became a nightmare at meal times, we were waiting for over 30 minutes one morning to the point we ended up carrying the double pram down the stairs in the end so we wouldn’t miss breakfast.|We had a nightmare regarding milk for the room. Both my kids drink a lot of milk, and they wouldn’t supply us with a full bottle for the room for overnight, but I could fill up the babies bottles at the bar (my major issue was they drink multiple bottles overnight so would run out of milk) I queried this with reception management and they said it was that way because the management ‘said so’. I asked to speak to management and in the morning they agreed we could have one bottle a day if we picked it up from the bar at 09:30. For me considering it’s all inclusive I would believe (especially for a 4 star hotel) they would supply me with milk for my kids who I’ve paid to come away with and I don’t believe I should have to pay for milk for them.|In terms of the area itself there isn’t really anything going on around the area and the streets can be a nightmare with the pram.|Food was extremely hit and miss, there was one Greek themed night that was fab but other than that very bland and repetitive, especially the puddings and by day 6 I was struggling to find anything to eat. ||Overall I wouldn’t stay again and would be mindful before anyone books it
Nayzara Andersson
hace 7 meses - 5 (Experiencia positiva)
Quedamos encantados ! Buena comida , un personal maravilloso, Marcelo que carisma y amabilidad 😊Yenia y su equipo de animación nos dieron mucha alegría en nuestra estadía. Volveremos
Respuesta de FERGUS Club Pineda Splash
Estimada Nayzara Andersson, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Inocencia María González
hace 7 meses - 5 (Experiencia positiva)
Es un hotel acogedor y sobretodo indicado para familias con niños. Las piscinas están bien, limpias y atendidas. Todo el personal del hotel es muy amable, los socorristas dispuestos a ayudarte o solucionarte alguna duda, junto con los animadores muy serviciales. Destacar también el restaurante con el menú bueno y variado junto con el servicio excelente de los camareros. El servicio de habitaciones muy bien, con limpieza y controlando no falte nada.
Respuesta de FERGUS Club Pineda Splash
Estimada Inocencia María González, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Grzegorz
hace 7 meses - 1 (Experiencia negativa)
César Rivilla
hace 7 meses - 5 (Experiencia positiva)
Hotel muy indicado para familias con niños, tres piscinas, dos con zona para niños y una con varios toboganes. Muchas actividades de animación y especiales para niños. Buffet de buena calidad y variedad. Personal de recepción y servicios con un trato excelente. A muy poca distancia de la playa.
Respuesta de FERGUS Club Pineda Splash
Estimado César Rivilla, Muchas gracias por alojarse con nosotros y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Name Family
hace 7 meses - 4 (Experiencia positiva)
ganzen Urlaub (5 Tagen) haben wir leider keine Zimmer Mädchen (cleaning) in unsere Zimmer. Keine Ahnung warum es ist so. Ich habe einfach saubere Handtücher in reception gefragt und ohne Probleme bekommen
Respuesta de FERGUS Club Pineda Splash
Liebe Name Family, vielen Dank für Ihren Aufenthalt bei uns im FERGUS Club Pineda Splash sowie für das wertvolle Feedback. Es freut uns zu hören, dass Sie Ihren Urlaub genossen haben trotz der Unannehmlichkeiten, die Sie erwähnt haben. Dafür möchten wir uns hiermit entschuldigen. Wir haben Ihre Kommentare bzgl. der täglichen Zimmerreinigung gut notiert, und werden sie an unsere Direktion weiterleiten, damit wir auf dieser Weise unsere Einrichtungen und Service verbessern können. In der Hoffnung, Sie wieder bei uns begrüssen zu können, verbleiben wir mit freundlichen Grüssen, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Memento Mori
hace 7 meses - 5 (Experiencia positiva)
Summary: Very happy with the pleasant stay. We're a German-Spanish family with three small children visiting the Pineda Splash for the second time. The room was well prepared for us with four beds and a crib, and we even received a kind personal handwritten welcome card with a bottle of champagne! It was well maintained and cleaned during our stay. We saw that the hotel is continuously improving, some renovations were made in the year since our last visit. The staff is throughout incredibly kind and doing their best to make the guests happy. Our kids love the pool with slides, it offers a lot of fun. The lifeguards are friendly and helpful, and entertain with inflatable swimming toys and sometimes water pistols. We look forward to every meal in the large dining hall, the food has a good quality and variety. It's well organised, the staff welcoming you and assigning the guests to tables. The entertainment program and the kids club are great, lots of activities throughout the day for young and old, and the evening shows are spectacular! We were happy that it's not too loud and even when we go to sleep early we had a quiet room and were able to sleep. I'd like to leave a little constructive suggestions to the hotel, which didn't impact our stay negatively, but could be improved: - is it allowed to smoke at the pool, and where? We are quite sensitive and would have welcomed a smoke-free zone, but there were no visible signs. - the time between breakfast and the pool opening at 10am was a little hard to bridge with our kids, perhaps it'd be possible to open half an hour earlier? - we understand that costs have risen, but the prices have increased considerably more than we expected. As much as we enjoyed our stay, we're afraid we can't affod to repeat it another time.
Respuesta de FERGUS Club Pineda Splash
Dear Memento Mori, Thank you for taking the time to review your return stay with us at the FERGUS Club Pineda Splash. We are delighted to hear that you enjoyed our amenities and the friendly staff. Our team works hard to provide a welcoming atmosphere and it's great to know that their efforts are appreciated. We acknowledge your remarks regarding the introduction of some smoking-free- area signs along with the opening of the bar in the morning and apologise for any inconvenience you may have experienced. We are continuously working on improvements, and your feedback is valuable in helping us identify areas that may need attention. Rest assured, we will take your comments into consideration. We look forward to welcoming you back in the future to show you the improvements made. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Aga Ta
hace 7 meses - 5 (Experiencia positiva)
Rosario Pérez Domínguez
hace 7 meses - 3 (Experiencia positiva)
Hotel de turismo extranjero, se saltan todas las normas y no les dicen nada.
Respuesta de FERGUS Club Pineda Splash
Estimada Rosario Pérez Domínguez, Muchas gracias por compartir su experiencia en nuestro FERGUS Club Pineda Splash y permitirnos conocer sus impresiones. Lamentamos que algunos aspectos no hayan sido valorados como óptimos y le aseguramos que tomaremos las medidas necesarias para evitar situaciones similares en el futuro. Esperamos darles nuevamente la bienvenida y así poder mostrarles las mejoras introducidas en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
J EBK
hace 7 meses - 4 (Experiencia positiva)
L'hôtel est vraiment complet. Il y en a pour tous les goûts. Piscine pour enfants. Piscine pour adultes. Salle de spectacle. Grande salle de restauration et repas plutôt bon. Nous avons été logé dans un bâtiment annexe vraiment super. Et heureuse car l'hôtel principal est vraiment trop bruyant.
Respuesta de FERGUS Club Pineda Splash
Chère/Cher J EBK, Nous vous remercions d'avoir pris le temps de mettre votre avis sur Google et sommes vraiment ravis que vous ayez passé un bon séjour dans le FERGUS Club Pineda Splash. Notre équipe espérons avoir le plaisir de vous accueillir prochainement. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Natasha Murray
hace 7 meses - 5 (Experiencia positiva)
Staff were great service was great all the staff very kind
Respuesta de FERGUS Club Pineda Splash
Dear Natasha Murray, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jegor Volkov
hace 7 meses - 4 (Experiencia positiva)
Wij hebben via Solmar geboekt en flink goedkoper uitgekomen dan rechtstreeks bij Fergus. Voor 13 t/m 17 september hebben wij €450 betaald voor halfpension, 2 volwassenen en 2 kleine kinderen, in een 3-persoonskamer. Via de site van Fergus zelf zou dit €800 zijn geweest. Ik heb Fergus gebeld over hun zogenaamde “laagsteprijsgarantie”, maar na 4 verschillende medewerkers en uiteindelijk iemand die Engels sprak, kreeg ik te horen dat ze absoluut niet konden meekomen met die prijs. Die garantie stelt dus helemaal niets voor. Kamer: prima in orde! Netjes, airco werkte goed en de douche was ook prima. Eten: vooral opwarmmaaltijden en heel erg gericht op Engels publiek (toast, kipnuggets, bonen in tomatensaus, etc.). Bij het avondeten soms een stukje vlees dat wel goed was. Voor de prijs die wij betaald hebben is het voldoende, je verhongert niet. Maar had ik de volle prijs moeten betalen, dan was dit absoluut niet de moeite waard geweest. Zwembaden: leuke zwembaden, ook voor de kinderen. Voor en achter het hotel een zwembad, handig om met de zon mee te bewegen in het naseizoen. Conclusie: voor de prijs die wij betaald hebben geef ik 4 sterren. Hadden we de volle prijs moeten betalen, dan was dit niet meer dan 2 à 3 sterren waard geweest.
Respuesta de FERGUS Club Pineda Splash
Dear Jegor Volkov, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the prices published on our web along with the meal options offered in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
248verityc
hace 7 meses - Sin rating (Experiencia negativa)
The animation team are incredible and all work so hard to make your stay memorable and really make the most of what they’ve got.
Yumisleidys Turruellas Tamayo
hace 7 meses - 1 (Experiencia negativa)
Acabo de llegar al Hotel y a parte que devo esperar mañana para ver al jerente porque la cama de mi hija es un Sofá,y las de los hijos de mi pareja uno un asiento para descansar y el otro una cama personal sín almohadas ninguna, les ponen a los niños 2 cogines porque ni 3, no tengo aire, y esta en pesimas condiciones, vengo donde el bar a pedir algo para tomar y antes pregunto que si las bebidas hay que pagarlas? Pues me dan una respuesta ( usted es de manilla roja y deve pagar) pero no me lo dicen con mejor forma, o sea pareciera que pusieran a personas a trabajar que no sepan tratar con clientes, porque aunque yo allá pagado solo 3 comidas sín bar incluido no quiere decir que me den otro trato, En fín me llevo la peor experiencia, una habitación pésima, la atención al cliente creo que primero estos devén pasar escuela de aprendizaje, Estoy alucinando!!! Nada que ver con lo que ponen en las imágenes, todo es para vender......
Respuesta de FERGUS Club Pineda Splash
Estimada Yumisleidys Turruellas Tamayo, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Lamentamos que su estancia no haya sido como Usted esperaba y que no hayamos conseguido cumplir con sus expectativas. Desde el departamento de calidad y la Dirección del establecimiento, le pedimos disculpas por no haber alcanzado nuestros objetivos. Sus comentarios con respecto a la impresión general causada serán estudiados y evaluados para que las mejoras necesarias sean llevadas a cabo a la mayor brevedad. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
dani torrejon sibrana
hace 7 meses - 5 (Experiencia positiva)
Perfecta estancia, excelente servicio de camareros y sobre todo de la animación muy top, a Noa la adoptamos, Andy y David unos cracks. Att:Dani y Paco
Respuesta de FERGUS Club Pineda Splash
Estimado dani torrejon sibrana, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Idn Mes
hace 7 meses - 5 (Experiencia positiva)
⭐️⭐️⭐️⭐️⭐️ FERGUS Club Pineda Splash – Pineda de Mar, Spain What a fantastic stay! The location is perfect — just minutes from the beach and close to the train station. The pools are amazing for kids and relaxing for adults, the food is fresh and varied, and the rooms are clean and cozy. We had an issue with parking — the space was extremely tight and my car couldn’t fit. The front desk team helped me again and again, with so much patience and a smile, until we finally got it sorted. That kind of service deserves real praise! Overall, a great place for families looking for a fun, relaxing, and welcoming holiday
Respuesta de FERGUS Club Pineda Splash
Dear Idn Mes, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
kimscott24
hace 7 meses - Sin rating (Experiencia negativa)
Very disappointed! We arrived just in time for lunch. We packed our things in the room and headed down. I am by far not fussy at all when it comes to food. The fish was undercooked, some meat was burnt. All the food was dry and bland. Looking back at pictures of the hotel in peak season the food looked amazing. Sadly it was rubbish! The snack was leftovers from breakfast and you had to go in dressed and sit down to eat snack, couldn't eat by the pool or outside. Evening entertainment was repeated every night. The entertainment by the pool was the same but fun. Rooms very clean and the hotel was immaculate. Pools got cleaned every night. Food was a huge let down. We had 9 of us going and all 9 of us had the most horrific acid and indigestion. I believe it was the food. The fruit was dry and the selection was overall poor. I will not be returning. It is such a shame as if the food was nicer it would have been a brilliant holiday. All the english people we met lived off Rennies so it wasn't just us. They all complained about the quality of food. (Video attached of snack with black burnt bacon).
54jayem
hace 7 meses - Sin rating (Experiencia negativa)
Positives first - the staff are lovely and so accommodating they are friendly and helpful always nice to the kids. The pools are quite good however are freezing. The kids can get their faces painted each night and the mini disco is good fun. Rooms are cleaned every day and fresh towels provided. Card system works well for the all inclusive. ||Negatives - not being able to get into our room until after 3pm, you can use the luggage room however need to pay €2 to use a locker and each time if you want to get your stuff as it doesn’t give you it back, the rooms are tiny there were 3 of us in a tiny box room with no storage, we had to pay €35 for the safe, the food was pretty poor very bland, dry and nothing too exciting. I would not say this hotel is a 4 star. We did have a nice time but I would not come back.||The area itself is quiet with little to do.
D8336CSadamc
hace 7 meses - Sin rating (Experiencia negativa)
We had a wonderful stay! A special thanks to Dominika and Marcelina from Poland, from the Pongus Miniclub – they were absolutely amazing with the kids. Their energy, creativity and warm approach made the activities so much fun and kept the little ones happily engaged every day. They truly made our holiday even more enjoyable. Highly recommended!
Cheems Burger
hace 7 meses - 5 (Experiencia positiva)
very nice hotel, decent rooms, good food and pools, very friendly staff, especially my best bro Jan, will visit again
Respuesta de FERGUS Club Pineda Splash
Dear Cheems Burger, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Adam C
hace 7 meses - 4 (Experiencia positiva)
We had a wonderful stay! A special thanks to Dominika and Marcelina from Poland, from the Pongus Miniclub – they were absolutely amazing with the kids. Their energy, creativity and warm approach made the activities so much fun and kept the little ones happily engaged every day. They truly made our holiday even more enjoyable. Highly recommended!
Respuesta de FERGUS Club Pineda Splash
Dear Adam C, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Aleksandra P “Olusiek”
hace 7 meses - 5 (Experiencia positiva)
Hotel ok, jedzenie było czasami dobre, ale zdarzały się małe wpadki. Pokój dostaliśmy 2 osobowy na 2+2 :( zdarzały się mrówki w pokoju i łazience. Największym plusem hotelu są animacje dziewczyn z Itaki: Dominika i Marcelina to przekochane dziewczyny, organizowały zajęcia dla dzieci, wspólne prace artystyczne, a najlepszym punktem programu było malowanie buziek, mini disco i przedstawienia wieczorne w tym postacie z bajek!!! Show skradło serca naszych dzieci, a Elza w wystąpieniu Pani Marceliny i Jasmina w roli Pani Dominiki chwytały za serce!!! Szczerze polecamy ❤️
Respuesta de FERGUS Club Pineda Splash
Dear Aleksandra “Olusiek” P, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the meal selection offered in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming yourself and your family back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ja Agnieszka
hace 7 meses - 5 (Experiencia positiva)
Alicja Pyziak
hace 7 meses - 5 (Experiencia positiva)
Alex Jimenez Sanchez
hace 7 meses - 5 (Experiencia positiva)
Animacion top!!
Respuesta de FERGUS Club Pineda Splash
Estimad@ Alex Jimenez Sanchez, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Martina
hace 7 meses - 5 (Experiencia positiva)
In Pineda de Mar haben wir auf der Rückfahrt Halt gemacht. Wir waren vom Hotel angenehm überrascht – sehr groß und sauber, mit Pool und einer großen Terrasse, wo man abends schön etwas trinken kann. Wir hatten ein großes Zimmer und waren super zufrieden. Auf jeden Fall werden wir wiederkommen!😊
Respuesta de FERGUS Club Pineda Splash
Liebe Martina, wir bedanken uns sehr herzlich, dass Sie sich für einen Aufenthalt bei uns im FERGUS Club Pineda Splash entschieden haben und für Ihr positives Feedback. Es freut uns sehr zu lesen, dass Ihr Zimmer, der Service wie auch die Lage des Hotels zu Ihrer vollsten Zufriedenheit waren. Jede Weiterempfehlung ist für unsere Mitarbeiter und uns ein Lob und Dank für die tägliche Arbeit. Wir freuen uns bestimmt auf ein baldiges Wiedersehen. Mit besten Grüssen, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nicole Pozo Pérez
hace 7 meses - 1 (Experiencia negativa)
Sinceramente decepcionante. Llevo años viniendo a este hotel en cada vacaciones y ahora que lo ha tomado esta nueva empresa es horrible, los precios aumentaron de un año al otro, las cosas no estan cuidadas, los shows son mediocres, es una gran pena porque era un gran hotel.
Respuesta de FERGUS Club Pineda Splash
Estimada Nicole Pozo Pérez, Agradecemos que haya elegido nuestro establecimiento FERGUS Club Pineda Splash para su estancia en Pineda de Mar y el tiempo dedicado en valorar nuestros servicios. Lamentamos profundamente que su estancia no estuviese a la altura de sus expectativas, especialmente debido a los cambios realizados, y que sin duda alguna, revisaremos para su mejora. Esperamos darles la bienvenida nuevamente y así poder ofrecerle el nivel de servicio que espera de nuestro establecimiento. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mirosław
hace 7 meses - 5 (Experiencia positiva)
Hotel duży , w centrum Pineda De Mar , blisko deptaki , sklepy , kawiarenki , restauracje , do plaży 300m , przejście tunelem przez tory . Plaża szeroka , żwirek i małe kamyczki na granicy z wodą , zalecam obuwie do wody, dno szybko opada , ok. 2m od brzegu traci się grunt. Na plaży bary i WC , leżaki płatne. Wracając do hotelu – pokoje małe , ale tam się tylko śpi , jedyny minus to brak szafy tylko otwarty regał na ubrania i to nie za duży , pokoje sprzątane codzienne , ręczniki wymieniane codziennie , pościel wymieniona raz na pobyt . Łazienka przestronna , duża kabina , brak półek na kosmetyki i wieszaków do powieszenia ręczników , wyposażona w suszarkę , żel do kąpieli , szampon . Obsługa miła i uśmiechnięta . Restauracja – duża ilość miejsc , na obiad i kolację trzeba podawać numer pokoju . Jedzenie – śniadanie jak w każdym hotelu , jajka , jajecznica , omlet, owoce, itd. Obiad i kolacja – stałe pozycje takie jak frytki , makarony , pizza , ponad to kurczak pod różnymi postaciami , ryba , owoce morza ( codziennie co innego ) mięsa , wątróbka , zupa , ciasta , owoce . Jedzenia dużo i zróżnicowane , naprawdę można posmakować i się najeść . Ponadto na obiad i kolację jest tzw. swojski stół , gdzie są podane różne , regionalne przysmaki . Baseny – otwierane o godzinie 10.00 i zamykane o 19.00 , nie ma rezerwacji miejsc ręcznikami , woda czysta , codziennie sprzątane . jeden basen płytki dla dzieci + brodzik dla dzieci , drugi basen głęboki do 2m. + brodzik dla dzieci i jeden basen na dachu . Woda chłodniejsza niż w morzu. Leżaków wystarczająca ilość , o której by się nie przyszło to było jeszcze sporo pustych . Bary – na początku dostajemy kartę na wymianę za szklanki , filiżanki , kieliszki , jest to trochę na początku dziwne ale z czasem zyskuje na uznanie , bo nigdzie nie walają się puste pojemniki po drinkach a i kelnerzy mają miej roboty na sali i więcej mogą się skupić na wydawaniu . Warto zeskanować kod , i zapoznać się kartą baru , bo nie wszystko serwowane jest na all. Animacje – dla dzieci polskie , dla dorosłych no cóż , żadnych przedstawień , występów , pokazów , tylko bingo i jakieś konkursy i zabawy z publicznością . W hotelu bardzo dużo angielskich turystów , głośnych , brudzących i nie zważających na innych gości . Jeżeli ktoś myśli o spokoju , to nie tu . Żadnych kradzieży w hotelu jak i na mieście nie zaznaliśmy i nie słyszeliśmy . Polecam wycieczkę do Barcelony – świetna . Generalnie hotel zasługuje w pełni na 4 gwiazdki i zdecydowanie go polecam . Wakacje uważam za udane .
Respuesta de FERGUS Club Pineda Splash
Dear Mirosław, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Charlotte Parker
hace 7 meses - 5 (Experiencia positiva)
Great hotel! Rooms, restaurant, pools fantastic! Kids Club was brilliant and free! All three of my children went to the kids club and kids disco in the evenings! Special thanks too Dominike, Alexandra, Maraelina and Noa the ladies in the kids club! Food was amazing and all the staff very friendly and helpful! Would definitely recommend this hotel! Thankyou!
Respuesta de FERGUS Club Pineda Splash
Dear Charlotte Parker, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jhoel alexander Larrazabal castro
hace 7 meses - 2 (Experiencia negativa)
Todo muy bien y espacioso lo malo teniamos hora de salida a las 12 y a las 10:30 entraron a la habiacion sin avisar estando cerrada. Y volvieron una segunda vez y a las 11 :20 y me estaba duchando y entraron hasta la habitacion estando todavía dentro. No me parece que si sabes que hay gente alli tengas que entrar lo mas logico que yocar antes de entrar. Muy mal gusto me he llevado lamentandolo mucho bo me vuelvo a quedar alli.
Respuesta de FERGUS Club Pineda Splash
Estimado Jhoel alexander Larrazabal castro, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash y pedirle nuestras más sinceras disculpas por no haber cumplido con sus expectativas. Entendemos su malestar y hemos transmitido sus palabras a nuestra Dirección para su conocimiento. Igualmente, permítanos señalar que lo ocurrido fue una circunstancia puntual, y precisamente por ello, hemos tomado las medidas necesarias para que esta incidencia no vuelva a producirse en el futuro. Una vez más le transmitimos nuestras más sinceras disculpas. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Explorer63529957742
hace 7 meses - Sin rating (Experiencia negativa)
This hotel resort is the best option for people with small children or even teenagers, we all had an amazing time, lots of entertainment going on day and night, I took my 4 girls ages 19, 12,8,and 6 and everyone enjoyed themselves. The rooms are cleaned daily , polite staff, and fresh food is served all day (all inclusive) 3pools, lots of clubs/activities for the kids. Great selection of drinks/cocktails. || Shout out to Andy [ Prince Charming) and his sister, and also shout out to Noa and the wonderful receptionist Esther. The manager was very caring and made sure things ran smoothly...We as a family will be coming back next year...Thank you for such a beautiful holiday. See you next year ....Sharon...
krodriguezn
hace 7 meses - Sin rating (Experiencia negativa)
Hemos pasado unas vacaciones maravillosas!!. Fui con mis hijos y quedaron encantados, sobre todo con el equipo de animación y en especial con Yenia, siempre estuvo muy atenta. De seguro volveremos y tomaremos un rico cóctel preparado por Marcelo en el bar. Muy buen trabajo!!!
Kirenia Rodriguez Nieves
hace 7 meses - 5 (Experiencia positiva)
Hemos pasado unas vacaciones maravillosas!!. Fui con mis hijos y quedaron encantados, sobre todo con el equipo de animación y en especial con Yenia, siempre estuvo muy atenta. De seguro volveremos y tomaremos un rico cóctel preparado por Marcelo en el bar. Muy buen trabajo!!!
Respuesta de FERGUS Club Pineda Splash
Estimada Kirenia Rodriguez Nieves, Muchas gracias por alojarse con nosotros durante sus vacaciones y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ra Ad
hace 7 meses - 4 (Experiencia positiva)
Good place to stay, very helpful staff specially Ellsa for going out of her way to help us.
Respuesta de FERGUS Club Pineda Splash
Dear Ra Ad, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Izabela Greń
hace 7 meses - 5 (Experiencia positiva)
maidMH
hace 7 meses - Sin rating (Experiencia negativa)
On arrival there was a bit of a queue for check in but not too long a wait and our rooms were available despite being before 3pm. Reception staff were friendly and informative. You will have to pay tourist tax on arrival but that’s normal for the area and not payable for children. ||Our rooms were quite compact but we managed, I would advise anyone with a family of 5 or more to get the two room suite otherwise you may struggle for space. We were a family group of 4 adults and 3 children spread over two rooms, very thoughtfully, despite being two different room types, we were placed next door to each other. The rooms were clean, equipped with good air conditioning and the all important kettle and cups (2 tea bags for staters). The mini fridge had a good sized bottle of water ready for arrival which was refillable with chilled water (still or sparkling) at either bar free of charge. The twin room had a shower and the suite had a shower over bath, both had included shower gel, hand wash and shampoo. Our proximity next to the lift and stairs meant things were a bit noisy at night but the entertainment ended at 11pm and all was quiet by 11.30. We were early risers compared to most (8am ish) so no noise to wake us in the mornings. The rooms were cleaned, bins emptied and beds made every day. We didn’t have a balcony, just a patio type area next to the upper sunbathing deck, but we did have chairs and a table. The only thing missing was an airer to dry swimming costumes etc. ||3 swimming pools meant that nowhere felt crowded, even in peak season. You could queue for loungers at about 9.30 am (the rope is lifted and the doors unlocked at 10am) if you wanted a particular spot but we never found ourselves without a lounger altogether even on the day we went to Santa Susanna market (recommended). Lifeguards were observant and friendly. The entertainment team made sure there was never a dull moment but weren’t pushy if you’d rather sit and enjoy watching everyone else!||Particular shout out to the children’s club team, absolutely lovely and so good with my granddaughter. She had a fabulous time at the club giving mum and dad (and nanny!) a peaceful hour or two on many days. The teenagers were harder to please, despite a games room they chose to spend most of their time on the pool tables. Free face painting every night during the kids karaoke. ||The restaurant was fairly quiet when we went, which was usually fairly early for each sitting. It was filling up by the time we left but never excessive. As is usual in Spain, the vegan and vegetarian options were sparse but for the most part we didn’t go hungry (we are a family with mixed dietary requirements). There was pizza every night and a variety of pasta with sauce on the side. The usual plentiful salad and breads. The deserts were underwhelming but again we find this is often the case in much of Europe. Beakfast was standard fare but with soy and lactose free milk on offer which we were pleased of. Omelettes most mornings were very nice and if you just say “vegetariano” you’ll get one without ham. Also pancakes available. ||The hotel had a number of nearby supermarkets if you’re only half board and want to stock up on snacks and milk for tea. There is Aldi, Condis, carrefour market and my absolute favourite Consum within early walking distance. The beach and train station were nearby. ||There aren’t many complaints from us but if I was to be really picky I’d say more vegetarian/ vegan protein options would be welcome. The pools (particularly the largest) were extremely cold to the point of being unpleasant even when the air temperature was in the late 20s, sea was warmer. It would be nice if the adult entertainment started a little earlier, it sounded excellent but we were already on our ovaltine and ready for bed by the time it started. I do however recognise this is a family orientated hotel. Though we enjoyed it on the whole I wouldn’t recommend it for a solo or couples peaceful retreat, this is a full on active break.
Dawnmoll
hace 7 meses - Sin rating (Experiencia negativa)
This is going to be a long review but I urge you to read it if you really want a good holiday......||I will start with the good, so the staff are amazing and help whenever they can (especially the male lifeguard with long hair who entertained the kids as well as looking after the pool!). The pool and common areas are very clean. ||The pools: These do not open till 10am, you are not allowed to get a sunbed before then so come 10 o'clock it's like wacky races!||Rooms: the rooms are tiny and the storage space is ridiculously small. On seeing our rooms for the first time my daughter had paid for a family room. Their room was approx 4 by 5 meters with four beds crammed in. There was no draw space and minimal hanging space (also there was a desk under the rail which restricted what you can hang there.) We went to complain and it took them 3 days to be moved to a slightly bigger room with slightly better hanging/draw space. We had a 'double deluxe room' which was passable but in no way 'deluxe'. One day we were going to Barcelona for the day (8 days into the holiday) the first thing to happen was the maid opened the door whilst my husband was sat on the bed naked. She quickly closed the door and went away. When we went to breakfast I put the 'make up my room' sign on the door, when we come back from breakfast she had placed the sign back in the room and did not do the room. I went downstairs and complained and then went to Barca. We returned to the hotel at 11:00pm to find our door would not open. I went to reception and the man reactivated our card. Once I opened the door there was a note on the floor to go to reception at our earliest convenience, the room was still unmade! I went down to reception to be told we had to move rooms, I said it was late so we would sleep in the new room and move our stuff in the morning, we were told we had to move it that night, I was fuming! We finished moving at 12.30am and the room was worse than the one we left. They said they moved us due to a water leak in our room which was a lie. The corridor had no one else on it so I suspect they wanted to close it down. There is a door stop in our room (408) which my husband cut his foot open on as it was metal and jagged, thank god it wasn't a child.||Food: The food is poorly cooked, bland and minimal. Kids choice are the same every night. The deserts are usually water melon, two types of custard like stuff and one cake option. One evening my son in law cut into a chicken thigh and it was red inside. (I will attach photos). The servers are not very nice apart from one nice young lad. The snacks are for 2 hours only a day and they are not worth having, boiled eggs, hot dogs, chips, salad and meat and cheese. We spent roughly £1400 on eating out as we just couldn't stomach the food.||The entertainment is practically non existent but this is not the entertainment teams fault. They were fabulous and really tried hard considering the resources they have, if they had more money they would push the boat out as they were very enthusiastic.||Lastly if you like a drink this place is not for you. The all inclusive drinks do not start till 11:00am. On arrival you are given a drinks card which you exchange at the bar for a drink. To get another drink you have to exchange your glass and when you finish you give the glass back and redeem your card. The queues could be 15 minutes long as they had minimal bar staff, we had a couple a night and then gave up.||This complex is literally run on a shoe string from the rooms, food, drink and it being under staffed. I travel with Jet2 regularly but I will not anymore due to the fact I cannot trust their rating system.
J7271ZIjulief
hace 7 meses - Sin rating (Experiencia negativa)
Terrible place ok for children under 5 not much adult entertainment food terrible if you like rice, pasta ,salad your ok have to wait to be seated all inclusive one drink at a time you have to take your empty beaker back before you can have anymore not enough sun loungers or sun shades never again
N6920RKchristinac
hace 7 meses - Sin rating (Experiencia negativa)
Booked this last minute and didn’t realise it was such a family orientated hotel. Also thought kids would be back at school so there wouldn’t be many (literally everyone had children from babies to 10ish years). Geared completely towards families/children. Entertainment for adults starts at 9.15 and is usually bingo/quiz or they get a few people on stage (which was quite funny). Singer on 1 night and the team do a couple of numbers but that’s it and the kids are all still running round or crying. If you sit outside by the bar the playground swing squeaks constantly. One lift was out of action and you could only squeeze 6 in the other. However, the place is clean, rooms not bad, cleaners come in every day, staff are all lovely. Dog friendly and despite some of the reviews we never saw any dog eating off plates or doing anything untoward. We went all inclusive and the drinks|selection was much better than some places I’ve been to. Food was ok, some days better than others. Typical Spanish breakfast stuff plus croissants, pancakes, yoghurt etc, a large selection and something for everyone. Lots of fresh fruit, deserts were good. Pools were good and the splash park with slides is great. There is an adult pool (few kids were in and out but not causing problems). Decent towels for hire, refunded once returned. No music round the pool which was a disappointment. Not much to do in the surrounding area, not many bars and restaurants, but easy to get to the other resorts and I’m told there is a water park with dolphins nearby. Overall we enjoyed ourselves but as a couple it wasn’t for us.
Go17757315179
hace 7 meses - Sin rating (Experiencia negativa)
We hebben deze reis met de wagen gedaan. In de boeking stond dat rondom het hotel gratis parkeren is. Dit is niet geval! Om de 2 uur moet je een nieuw ticketje kopen, dus ga je met de auto, denk hier over na. Wij hebben in het hotel dan maar een plaatsje op de priveparking gevraagd. Voor 9 nachten was dit ongeveer 120€ maar als de auto op straat had moeten blijven staan was dit zeker meer geweest.||Aan de receptie zitten echt super vriendelijke mensen. Ze helpen je direct mee met alles.|We konden nog niet direct in onze kamer maar we konden onze koffers wel in de afgesloten ruimte zetten.|2 uur nadien mochten we al op de kamer.|De kamer zelf was heel goed en proper. Elke dag werdt er gepoetst of je moest het kaartje hangen dat het niet nodig was. Een enkele keer zijn we extra handdoeken moeten gaan vragen omdat ze maar voor 2 pers. hadden gelegd i.p.v. 3 pers.||Aan de bar was de bediening niet echt top, de meeste zijn niet echt barpersoneel.|Mijn man heeft vb van 3 verschillende mensen een andere uitleg gekregen hoe hij een simpele cuba libre moest bestellen....|Ik heb bijvoorbeeld mijn decakoffie met melk op wel 5 verschillende manieren aangeboden gekregen. warme melk, koude melk, dubbele shot, enkele shot,......|Achja das wel het minste, het gedeelte dat niet leuk is aan de ALL-INN is dat deze van 11 tot 23u is. Op zich geen probleem mee, maar ik mag door omstandigheden niet drinken bij het eten en moet minstens een half uur wachten om te drinken. Dus na het ontbijt (meestal toch rond 08u30/09u00) moest ik telkens wachten tot 11u vooraleer ik iets kon drinken. Ik bedoel dan een koffie of zo.|Water was er steeds te krijgen. Vanuit het restaurant mag je geen tassen meenemen ofzo dus zat er niets op dan telkens te wachten tot 11u. |De laatste aantal dagen heb ik dan maar mijn beker mee genomen en daar mijn koffie in over gegoten. Ik heb er tenslotte voor betaald.|Het eten over het algemeen was heel lekker met zeker en vast genoeg variatie, enkel minpuntje over het eten was dat het soms wat te koud was.|Het restaurant bestaat uit 1 toog waar ze wokken, vlees bakken en pizza klaar maken, 2 grote buffettogen, 1 desserttoog.|In het restaurant zelf was er 1 groot minpunt en dat is dat als je s'avonds ging eten rond 20u15 ongeveer, ze al 1 van de grote togen sloten.|1 van de drukste momenten van de avond en dan moest iedereen aan 1 toog aanschuiven. |Dit was echt niet ok.|De snacks doorheen de dag waren ook niet echt top. Eetbaar maar heel hard op toch wel het merendeel van de Engelse hotelgasten gericht.||Het hotel zelf is vrij druk en je moet s'morgens aanschuiven voor naar de zwembaden te gaan, maar als je dat even doet heb je wel plaats genoeg om te liggen.|De eerste dagen waren we aan het Adults recommendend pool gaan liggen, maar dat hebben we snel gelaten voor wat het was. Dit is een redelijk ondiep zwembad, waardoor er allemaal mensen met kleine kindjes in zaten. Hier is wel steeds heel veel plaats om te liggen.|De bedjes zijn allemaal redelijk goed om op te liggen en is er iets kapot, er lopen continue mensen van de klusjesdienst rond in het hotel die het niet erg vinden als je ze aanspreekt en ze er even op wijst.||Het jonge animatieteam deden echt zo hard hun best om de mensen te entertainen.|Waterpolo, waterbasket, aquagym, darts, quizzen, schuffleboard, shows deden ze allemaal en in de kidsroom hebben ze playstations staan en zelfs een Fifa toernooi georganiseerd. |S'avonds na hun (toch wel lange) shift zaten de jongens van het animatieteam (Andy, Duarte,...) nog te kaarten ofzo met de jeugd. ||Al bij al hebben wij een fijne vakantie gehad, en zouden we het hotel zelf zeker aanraden. |Pineda de Mar daarentegen zouden we nooit meer doen.|Hier is nu eens echt niks te zien.|1 winkelstraatje waar niet echt superveel te zien is. Wel is er een heel grote wekelijkse markt.|Je kan je beter naar Callela of Santa Suzanna gaan om te shoppen.|Het spijtige is dan wel dat je veel tijd kwijt bent. Wij hebben dit met de trein gedaan en hebben heel lang moeten wachten.
frankpW5189PV
hace 7 meses - Sin rating (Experiencia negativa)
Un hotel excelente, bien ubicado todo el personal muy profesional y amable y dispuesto para el cliente. Las piscinas con muchas amacas disponibles. Habitaciones muy bien. Gran experiencia en todos los aspectos
Joel Lara Gómez
hace 7 meses - 5 (Experiencia positiva)
Su equipo de animación es muy bueno tanto para adultos como para los más jóvenes, la ubicación es bastante buena y su servicio
Respuesta de FERGUS Club Pineda Splash
Estimado Joel Lara Gómez, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Patry LG
hace 7 meses - 5 (Experiencia positiva)
Yenia y su equipo de animación los mejores nunca me cansaré de repetirlo agradables y malísimos ❤️
Respuesta de FERGUS Club Pineda Splash
Estimada Patry LG, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash así como sus gratos comentarios sobre el equipo con el que contamos, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Maria Paola Pioli
hace 7 meses - 5 (Experiencia positiva)
Vacanza fantastica al Pineda Club Splash. Siamo una famiglia italiana di 4 persone e ci siamo trovati benissimo. Personale gentilissimo, camere pulite e animazione super coinvolgente per grandi e piccoli. Un grazie speciale a Ismaele e Yenia, che ci hanno aiutato a prolungare il soggiorno di altre due notti: disponibilità e professionalità al top!L’animazione è stata incredibile: piena di energia sia al mattino che alla sera, con attività coinvolgenti, spettacoli divertenti e momenti di pura allegria.Io e mio fratello eravamo entusiasti e i nostri genitori si sono lasciati trasportare dal ritmo e dalla simpatia dello staff. Un posto perfetto per rilassarsi e divertirsi in famiglia. Torneremo sicuramente!
Respuesta de FERGUS Club Pineda Splash
Dear Maria Paola Pioli, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you all again on your next visit to Pineda de Mar Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mari Vaz
hace 7 meses - 5 (Experiencia positiva)
Gabriel Joitescu
hace 7 meses - 5 (Experiencia positiva)
luca tettamanti
hace 7 meses - 3 (Experiencia positiva)
Rosilia Maria De Jesús
hace 7 meses - 5 (Experiencia positiva)
Este hotel unque sea un niño todos fueron muy buenos conmigo yo me llamo bruno por si acaso me trataron muy bien doy las gracias me aseguraron de que no me ahogará la animación el que estuvo el mes pasado o ase 2meses erea muy bien animación por mi que se quede toda l vida ay la de rusa repsecion no nos entendía bien
Respuesta de FERGUS Club Pineda Splash
Estimada Rosilia Maria De Jesús y Bruno, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
vanessag270
hace 7 meses - Sin rating (Experiencia negativa)
Estamos ahora mismo en este hotel, y por primera vez escribo un opinión antes de irme. Lo primero que hay que destacar es la amabilidad en recepción, llegas y te acogen con respeto, amabilidad y mucha profesionalidad. A continuación la habitación, pues es muy cuca, limpia y cómoda.. las han hecho con carinyo sin ser el gran lujo, te sientes bien.. y ahora viene una parte importante : si quereis disfrutar de piscina y solete, hay amacas para todo el mundo, sin reservas con toallas y demás artimañas del turista, muchas piscinas, para todas las edades, no venimos con niños pero para ellos también es ideal.. y para adultos varias piscina una de ellas con una zona hidromasaje.. y repito hay amacas por todas partes ! Y para finalizar esta opinión, somos testigos de una buena animación, también para todas las edades.. Bravo para todos aquellos que ponéis esta dedicación que hace que aquellos que venimos, muchas veces para salir del estresante dia a dia lleguemos a desconectar y sentirnos muy bien..gracias ! Hasta pronto
259krakene
hace 7 meses - Sin rating (Experiencia negativa)
Jan es el mejor, el resto casi.|Vamossss |El pollo de grupo Sada esta muy bueno.|Para repetir|Un hotel muy bonito y con encanto|Ole ole ole
David Campodarbe
hace 7 meses - 5 (Experiencia positiva)
Excelente todo en general 👌
Respuesta de FERGUS Club Pineda Splash
Estimado David Campodarbe, Le estamos muy agradecidos por la agradable reseña que nos dedica tras su estancia en nuestro FERGUS Club Pineda Splash. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Virginia Folch Ramia
hace 7 meses - 5 (Experiencia positiva)
La atención de Jan espectacular, muy amable y atento con todo el mundo. En seguida nos buscó una mesa en el comedor para que pudiéramos estar todos juntos y siempre pendiente de todo.
Respuesta de FERGUS Club Pineda Splash
Estimada Virginia Folch Ramia, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash así como sus gratos comentarios sobre el equipo con el que contamos, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
A E
hace 7 meses - 5 (Experiencia positiva)
Personal encantador, sobretodo Jan que siempre ha estado pendiente de nosotros para no nos faltara de nada. Muchas gracias Jan
Respuesta de FERGUS Club Pineda Splash
Estimad@ A E, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Joanne Q
hace 7 meses - 5 (Experiencia positiva)
We are currently staying at this hotel. We decided to book here as a package holiday and tell you what it is no disappointment. Food is bang on ,😋 especially the puddings. The rooms are very comfy and solid. And the staff are very polite and make us laugh sometime. Especially Jan who helped us with everything. He is so polite and he told us about the best and fun stuff to do around here. Rooms are cleaned everyday and food and drinks are good. Especially with good feeding times. Would definitely recommend. Will definitely come next year. 😀
Respuesta de FERGUS Club Pineda Splash
Dear Joanne Q, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Joanna Czarny
hace 7 meses - 1 (Experiencia negativa)
Przede wszystkim proszę się nie dać zwieść naklejce all inclusive bo okazuje się że po przyjeździe za większość w barze się płaci! Jeżdzę co roku na takie wakacje i nigdy nie widziałam czegoś takiego. Jedzenie marne bardzo złej jakości. Nawet Kawa to praktycznie sama woda! No chyba że chcecie wypić espresso to już za opłatą. Jest mnóstwo maszyn dla dzieci które są oczywiście płatne. Hotel średniej jakości który nie zasługuje na swoje gwiazdki. Na początku pobytu dostaliśmy pokój z trzema osobnymi łóżkami gdzie moja rezerwacja wcześniejsza podkreśliła że mam 2 roczne dziecko które potrzebuje łóżeczka. Więc po kolejnej wizycie na recepcji Pani wysłała do mojego pokoju łóżeczko, jednak pokój był tak mały że łóżeczko zwyczajnie się nie mieściło, zaproponowałam żeby zabrali jedno łóżko na co Pani odpowiedziała że skonsultuje to z menadżerem i zobaczy co da się zrobić, po kilku godzinach czekania dalej nic. Musiałam kolejny raz iść na recepcje i zgłosić problem który dopiero wtedy został rozwiązany i zmienili nam pokój. Obsługa bardzo miła ale po za tym nie polecam tego hotelu jestem bardzo rozczarowana jakością która była na bardzo niskim poziomie. Pokoje i basen też wymagają już renowacji. No i ten dziwny system z kartami do baru czy sprawdzaniem pokoju do kolacji, robią się przez to niepotrzebne kolejki. Nie polecam tego hotelu ! Totalne rozczarowanie
Respuesta de FERGUS Club Pineda Splash
Dear Joanna Czarny, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. Every detail is important to us, therefore, please be assured that we will look into your remarks about the issue with the room beds, the drink and snack selection proposed in the AI package along with the meal options offered in the restaurant to ensure that our guests have a great time with us. Thank you once again for your valuable feedback. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Esti
hace 7 meses - 5 (Experiencia positiva)
Bartosz Sonnberg
hace 7 meses - 5 (Experiencia positiva)
Amazing! The food was very good!
Respuesta de FERGUS Club Pineda Splash
Dear Bartosz Sonnberg, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Maciej Krzysztofik
hace 7 meses - 5 (Experiencia positiva)
Very good servis very good good good swimming pool very good beach very good housekipping 353 ana ok clubbing my room
Respuesta de FERGUS Club Pineda Splash
Dear Maciej Krzysztofik, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Amelia Święcka
hace 7 meses - 5 (Experiencia positiva)
amazing! Room was really clean, Aya and Waggeh did a great job 😊
Respuesta de FERGUS Club Pineda Splash
Dear Amelia Święcka, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kinga Halczuk
hace 7 meses - 5 (Experiencia positiva)
Tomek
hace 7 meses - 5 (Experiencia positiva)
352LauraT352
hace 7 meses - Sin rating (Experiencia negativa)
Yenia y su equipo de animación son increibles,|Noa, andy, duarte, Alex , vasile súper majos,|Marcelo del bar muy atento , volveremos
Gemma
hace 7 meses - 3 (Experiencia positiva)
Hotel bonito con habitaciones limpias y bonitas, dos piscinas muy chulas y actividades entretenidas. Tiene sala con videojuegos para los chavales (gratis) y máquinas recreativas (pagando). Por contra, la comida era muy muy mala y el hotel está masificado.
Respuesta de FERGUS Club Pineda Splash
Estimada Gemma, Gracias por compartir la experiencia en nuestro FERGUS Club Pineda Splash a través de Google. Apreciamos su valoración y lamentamos no haber cumplido plenamente con sus expectativas en esta ocasión. Tendremos muy en cuenta su crítica constructiva en cuanto a la selección de platos y productos ofrecidos en el restaurante junto con el ambiente de gran afluencia durante su visita para seguir mejorando nuestro servicio día a día. Muchas gracias igualmente por elegir FERGUS Group. Esperamos volver a verlos en alguna otra ocasión y así poder mostrarle nuestros avances en todas las áreas del hotel. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
laura tudo
hace 7 meses - 5 (Experiencia positiva)
El equipo de animación es el mejor Yenia y su equipo nos hicieron pasar unas vacaciones increíbles,andy, Alex, duarte super atentos
Respuesta de FERGUS Club Pineda Splash
Estimada laura tudo, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash así como sus gratos comentarios sobre el equipo con el que contamos, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Daniel Paz
hace 7 meses - 5 (Experiencia positiva)
Due to a late flight I had to travel to the Costa Brava area and was unable to book or find a place to stay, after several phone calls to different hotels in the area, I stopped and was attended by Elsa, I explained my situation and the reason for the trip and honestly have never had such an amazing customer service experience with full empathy to the customer. I can honestly say she was amazing. Attentive, wanting to help and managed to find a room for me to stay. She made the stay at the hotel worth the high season cost and would definitely stay there again if all staff have that level of Customer Service. Thank you Elsa and thank you Fergus Club Hotels!
Respuesta de FERGUS Club Pineda Splash
Dear Daniel Paz, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to help you given the circumstances and make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alexis Asensio
hace 7 meses - 4 (Experiencia positiva)
Hemos estado muy a gusto mi mujer los dos peques y yo,la comida es correcta, las habitaciones cómodas y acogedoras, las piscinas están bien, conocimos a un matrimonio con hijos de Pamplona y otro de Bilbao y hicimos muy buenas migas con ellos ☺️,la única pega que le pongo son las largas colas que se forman para pedir tú bebida en el bar, sobretodo por la noche, deberían de abrir también el bar de la otra piscina también por la noche y así no se formarían estas colas tan largas, por lo demás todo muy bien, sobretodo la animación, noa y yenia son muy simpáticas y encantadoras y David y Duarte son muy majos, Duarte organizó un torneo de FIFA en la Game zone y mis hijos y yo nos lo pasemos en grande! , lo mejor sin duda es la animación.
Respuesta de FERGUS Club Pineda Splash
Estimado Alexis Asensio, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre las colas del bar, especialmente por las noches; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Cristina López
hace 7 meses - 5 (Experiencia positiva)
Nos ha encantado este hotel, ya van 3 años consecutivos. El personal de recepción y restaurante, la animación, los socorristas, excelente ! Un trato muy familiar. La comida del buffet es buena, muy variada. Si tenemos que poner un pero sería a la fruta que es un poco insípida. Resto genial Las instalaciones están muy bien, tanto zonas comunes como habitación, muy cuidado todo. Repetiremos el año que viene seguro!
Respuesta de FERGUS Club Pineda Splash
Estimada Cristina López, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash en esta su tercera visita. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre la fruta ofrecida en el restaurante; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Carly Lloyd
hace 7 meses - 5 (Experiencia positiva)
Fabulous stay. Rooms clean and cosy. We went as a family of 3. Food had something for everyone. Our little boy is 2 and had the best time. The entertainment family are fantastic and really made my little boys holiday. Yenia was just the nicest person ever and was a pleasure to be around. Thank you for a lovely week.
Respuesta de FERGUS Club Pineda Splash
Dear Carly Lloyd, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to Pineda de Mar. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Zoe Ransom
hace 7 meses - 5 (Experiencia positiva)
Entertainment team were the highlight of our trip, always so friendly and happy!
Respuesta de FERGUS Club Pineda Splash
Dear Zoe Ransom, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
L2952TGbeatrizm
hace 7 meses - Sin rating (Experiencia negativa)
Buenas impresiones desde la recepción, nos recibió Ahínoa, con la mejor de las sonrisas y nos explicó cómo aprovechar nuestra estancia. Destacar la animación del hotel, diferentes, dinámica y divertida para mayores y peques,. Mención especial para Yenia,David,Mamen y Vasile.Recomiendo la experiencia, sin duda un buen plan para venir en cualquier época!!
Y4117COalexisa
hace 7 meses - Sin rating (Experiencia negativa)
Hemos estado muy a gusto mi mujer los dos peques y yo,la comida es correcta, las habitaciones cómodas y acogedoras, las piscinas están bien, la única pega que le pongo son las largas colas que se forman para pedir tú bebida en el bar, sobretodo por la noche, deberían de abrir también el bar de la otra piscina también por la noche y así no se formarían estas colas tan largas, por lo demás todo muy bien, sobretodo la animación, noa es muy simpática y encantadora y yenia, David y Duarte son muy majos, Duarte organizó un torneo de FIFA en la Game zone y mis hijos y yo nos lo pasemos en grande!.
Natalio Vazquez Salazar
hace 7 meses - 5 (Experiencia positiva)
La noa es la q vale y el daviddddd...tambien
Respuesta de FERGUS Club Pineda Splash
Estimado Natalio Vazquez Salazar, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash así como sus gratos comentarios sobre el equipo con el que contamos, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Esperamos volver a verles muy pronto. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rafał Łojek
hace 7 meses - 5 (Experiencia positiva)
Pobyt w Fergus Club Pineda Splash okazał się strzałem w dziesiątkę! Hotel bardzo zadbany, pokoje komfortowe, jedzenie smaczne i różnorodne, a aquapark na terenie obiektu daje mnóstwo frajdy. Idealne miejsce na rodzinne wakacje. Na szczególne uznanie zasługują animatorki Dominika i Marcelina – wniosły do pobytu niesamowitą energię i świetną atmosferę. Zawsze uśmiechnięte, otwarte na gości i pełne pomysłów na spędzanie czasu. Dzięki nim dzieci (i dorośli też!) świetnie się bawili i nikt nie miał chwili na nudę. To osoby, które naprawdę potrafią stworzyć wyjątkowy klimat. Wyjazd będę wspominać z ogromnym uśmiechem i z przyjemnością wrócę tu ponownie. 🌞
Respuesta de FERGUS Club Pineda Splash
Dear Rafał Łojek, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Dominique
hace 7 meses - 4 (Experiencia positiva)
Miałem przyjemność spędzić wakacje w Fergus Club Pineda Splash i mogę szczerze polecić ten hotel! Obsługa na wysokim poziomie, czyste pokoje, smaczne jedzenie i świetna atmosfera. Baseny oraz zjeżdżalnie to prawdziwa atrakcja, szczególnie dla rodzin z dziećmi – każdy znajdzie coś dla siebie. Chciałbym szczególnie wyróżnić Panią Animatorkę Dominikę i Marcelinę – to osoby, które naprawdę tworzą klimat tego miejsca! Z ogromnym zaangażowaniem dbają o to, by każdy gość czuł się dobrze. Są zawsze uśmiechnięte, pełne energii i pomysłów na ciekawe animacje. Dzięki nim pobyt stał się jeszcze bardziej wyjątkowy i radosny. Widać, że kochają swoją pracę i wkładają w nią całe serce. Dzięki takiej obsłudze wakacje w Fergus Club Pineda Splash będę wspominał bardzo długo i z chęcią wrócę w przyszłości. 🌞🌴
Respuesta de FERGUS Club Pineda Splash
Dear Dominique, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to Pineda de Mar. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alexandra Alonso
hace 7 meses - 4 (Experiencia positiva)
En general ha sido una buena experiencia.
Respuesta de FERGUS Club Pineda Splash
Estimada Alexandra Alonso, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
sebasthien82
hace 7 meses - 4 (Experiencia positiva)
April Jackson
hace 7 meses - 5 (Experiencia positiva)
Dominica, Marcelina, Mamen absolutely amazing this club is fantastic and all the ladies who do it are amazing and really lovely so great leaving your kids very trustworthy. Would recommend to anyone who comes here to use this club!! Thank you so much, girls would definitely come back
Respuesta de FERGUS Club Pineda Splash
Dear April Jackson, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Lorena Meléndez Paredes
hace 7 meses - 2 (Experiencia negativa)
No volvería a este hotel jamás. Las habitaciones e instalaciones muy mediocres, la comida horrible y además permiten que se fume en las piscinas, con lo cual no puedes estar disfrutando del sol tranquilamente sin respirar humo, a pesar de que hay carteles de prohibido fumar la gente fuma y el personal del hotel se niega a llamarles la atención. La comida es propia de un dos estrellas no de un cuatro estrellas. En fin. Que no volveré.
Respuesta de FERGUS Club Pineda Splash
Estimada Lorena Meléndez Paredes, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash y pedirle nuestras más sinceras disculpas por no haber cumplido con sus expectativas. Sus comentarios con respecto al mantenimiento de las habitaciones e instalaciones en general, así como a la calidad y variedad de los platos y productos ofrecidos en el restaurante junto con la introducción de zonas específicas para fumadores en la zona de piscinas serán trasladados a nuestra Dirección a la mayor brevedad para estudiar una solución a dichas situaciones y poder mejorar día a día nuestro servicio, así como instalaciones. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Conny Behr
hace 7 meses - 5 (Experiencia positiva)
Johan Behr
hace 7 meses - 5 (Experiencia positiva)
Travers Robinson
hace 7 meses - 5 (Experiencia positiva)
Rebecca Jones
hace 7 meses - 5 (Experiencia positiva)
Jodie Gardner
hace 7 meses - 5 (Experiencia positiva)
Lovely stay, friendly very helpful staff..., very clean and tidy. Would stay again
Respuesta de FERGUS Club Pineda Splash
Dear Jodie Gardner, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Konrad Gawor
hace 7 meses - 4 (Experiencia positiva)
The food was nice and fresh There's something for everyone. We had a room for 4 people - 2 adults and 2 children. It was a bit small. There was a nice pool for the kids. long queue at the pool bar. The only problem was one elevator working,the second one was out of order, which was also terribly warm,inside. We had a room on the 4th floor. Close to the beach , shops etc Very friendly and nice service, animators.
Respuesta de FERGUS Club Pineda Splash
Dear Konrad Gawor, Thank you for choosing us and taking the time to leave your valuable review of our FERGUS Club Pineda Splash. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all the comments which you have raised regarding the operation and inside temperature of the elevators, along with the waiting times at the bar and be assured we will keep on working to improve our offering. We do hope that you will give us another try in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Maciej Jasek
hace 7 meses - 5 (Experiencia positiva)
Lindsey Hobley
hace 7 meses - 5 (Experiencia positiva)
Nice hotel, great for families. Food was up and down, plenty of choice, but some days it was really nice, some not so much, but wouldn’t let that put you off. Pools there are 3, one is great for kids with slides etc, plenty of sunbeds and all pools are closed until 10am so no one can put a towel out until then, so we never had an issue getting a bed. Drinks nice and all the staff work really hard. Entertainment/animation team are fab, loads of fun to be had including bingo, shows, darts and much more.
Respuesta de FERGUS Club Pineda Splash
Dear Lindsey Hobley, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the meal selection offered in the restaurant will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kathryn
hace 7 meses - 5 (Experiencia positiva)
Had such an amazing time at the Pineda Splash hotel. A massive thank you to all of the staff who made my holiday so enjoyable!
Respuesta de FERGUS Club Pineda Splash
Dear Kathryn, Thank you very much for your excellent feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jo Cartwright
hace 7 meses - 5 (Experiencia positiva)
Just enjoyed a 4 night stay here with friends. Whilst it is a family hotel there is an option for a quieter pool upstairs. The staff are all friendly and very accommodating! I would like to give the entertainment team a special shout out. They were fabulous and got everyone involved, even those of us without kids with us. Noa, especially is super friendly and so lovely. Thankyou 🫶🏽
Respuesta de FERGUS Club Pineda Splash
Dear Jo Cartwright, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
FarAway12144169629
hace 7 meses - Sin rating (Experiencia negativa)
Hotel incrível tem uma animação excelente os animadores estam sempre a trazer a boa disposição e a fazer de tudo para termos uma experiência inesquecível gostava de destacar o trabalho feito pelo Duarte na teens zone e o quão bem ele trata os adolescentes bem como a criatividade nos seus torneios de FIFA, sem esquecer a incrível doçura e ternura da Alexandra com as crianças no mini clube sempre com o seu sorriso.
Miguel Marmolejo Perea
hace 7 meses - 5 (Experiencia positiva)
El hotel está super bien ubicado. Todo en general está genial, tanto la limpieza como el personal de recepción, como el de bar y comedor. Lo que cabe destacar es la animación es super buena, y se esfuerzan muchísimo para conseguir un buen resultado. La verdad es que todo el equipo está muy bien pero mi favorita sin duda es Mamen, se esfuerza mucho y lo hace muy bien todo.
Respuesta de FERGUS Club Pineda Splash
Estimado Miguel Marmolejo Perea, Muchas gracias por alojarse con nosotros y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Raquel Abellan Lopez
hace 7 meses - 4 (Experiencia positiva)
Una semana fantástica, sobretodo por la animación del hotel que nos ha hecho muy amena la estancia!
Respuesta de FERGUS Club Pineda Splash
Estimada Raquel Abellan Lopez, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Elisabet Abellán López
hace 7 meses - 5 (Experiencia positiva)
La animación excelente , la noche retro me lo pasé genial , sobretodo Noa, super atenta!
Respuesta de FERGUS Club Pineda Splash
Estimada Elisabet Abellán López, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
ivoneq956
hace 7 meses - Sin rating (Experiencia negativa)
Tivemos uma estadia muito boa, gostámos muito do hotel l, mas gosta os principalmente do staff, simpáticos e profissionais, a destacar o Duarte e a Alexandra da equipa de animação e a Ana na receção que tão bem nós acolheu
Daydream10033913025
hace 7 meses - Sin rating (Experiencia negativa)
Gostei muito da estadia no hotel, excelente ambiente e funcionários simpáticos, a destacar o grupo de animação, principalmente o Duarte e a Alexandra. Já na recepção um excelente atendimento e simpatia da parte da Ana
Roam26572066914
hace 7 meses - Sin rating (Experiencia negativa)
Muito boa experiência, gostámos muito do hotel, staff muito simpático e acolhedor, a destacar a equipa de animação, o Duarte e a Alexandra, na recepção fomos muito bem acolhidos pela prestável Ana
672badisa
hace 7 meses - Sin rating (Experiencia negativa)
He estado en este hotel dos veces y me ha encantado, sin duda seguiré repitiendo, destacar a Yenia y su equipo de animación y también el trato en de los chicos del bar en especial Marcelo súper atento.
Filipe Real
hace 7 meses - 5 (Experiencia positiva)
Foi uma boa experiência, gostei dos animadores, do Duarte com a parte dos adolescentes e da Alexandra com a parte das crianças
Respuesta de FERGUS Club Pineda Splash
Dear Filipe Real, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sonia Bento
hace 7 meses - 5 (Experiencia positiva)
Uma experiência maravilhosa, fiquei encantada 😍. Excelente serviço contribuindo para que me sentisse em casa. Todos fazem um excelente trabalho, principalmente a equipa de animação. É de extrema qualidade e dedicação o trabalho realizado com os jovens, principalmente o trabalho da Alexandra com as crianças e o do Duarte na Teens Zone. Sem dúvida uma experiência a recomendar....e....a repetir 👍🏽🥰
Respuesta de FERGUS Club Pineda Splash
Dear Sonia Bento, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Inês Quintino
hace 7 meses - 5 (Experiencia positiva)
Gostámos muito do hotel, em especial dos funcionários, destacando a equipa de animação, o Duarte e a Alexandra, e na recepção a Ana
Respuesta de FERGUS Club Pineda Splash
Dear Inês Quintino, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Aleksandra Kamińska
hace 7 meses - 5 (Experiencia positiva)
Hotel blisko plaży, w okolicy inne hotele, blisko do sklepów, kawiarni, restauracji oraz stacji kolejowej. Obsługa bardzo miła i pomocna. Dużo animacji dla doroslych i dzieci. Najlepsze animatorki, Dominika i Marcelina, zawsze uśmiechnięte, dzieciaki je uwielbiają!
Respuesta de FERGUS Club Pineda Splash
Dear Aleksandra Kamińska, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
karol nunes
hace 7 meses - 5 (Experiencia positiva)
Cogimos toda la familia un passday y estubimos genial. El equipo de animación genial, y Noa un 10!!
Respuesta de FERGUS Club Pineda Splash
Estimada karol nunes, Le estamos muy agradecidos por la agradable reseña que nos dedica tras su visita a nuestro FERGUS Club Pineda Splash. Ha sido un placer poder atenderles y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paula Tabueña Marquez
hace 7 meses - 5 (Experiencia positiva)
Hotel ideal para ir en familia, ayer hubo una fiesta Hawaiana y Noa fue super atenta con los peques y animó muchísimo el grupete. Los nenes estaban felices !!!! Instalaciones limpias, personal atento y una temática ideal para disfrutar todos los veranos. Sin duda repetiremos siempre !!!! Felicidades y muchas gracias por la atención que dais y que recibimos los clientes !!!
Respuesta de FERGUS Club Pineda Splash
Estimada Paula Tabueña Marquez, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mark Alvarez Caballero
hace 7 meses - 5 (Experiencia positiva)
Tot ha estat increïble, hem tingut una molt bona experiència. La millor part de les vacances han sigut sens dubte l'animacio tots ells treballen molt dur per a obtenir bons resultats. La meva animadora preferida ha sigut la Mamen.
Respuesta de FERGUS Club Pineda Splash
Estimado Mark Alvarez Caballero, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar sus vacaciones y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Eva Perez toral
hace 7 meses - 5 (Experiencia positiva)
Lo pasamos genial mis hijos y yo estamos encantados la fiesta hawaiana un éxito!! El equipo de animación muy profesionales Sobretodo Noa muy profesional mis hijos encantados con ella
Respuesta de FERGUS Club Pineda Splash
Estimada Eva Perez toral, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Pascal Vos
hace 2 años - 3 (Experiencia positiva)
Wij zijn afgelopen zomer, voor de 2e keer 15 dagen naar dit hotel geweest. Sinds het hotel van eigenaar is veranderd is het echt heel erg achteruit gegaan. Veel minder personeel Wij hadden een all-inclusive geboekt maar zijn uiteindelijk bijna elke dag uit eten geweest, omdat het eten echt elke dag hetzelfde en smaakloos was. Dit is echt zonde van je geld. Elke ochtend is het rennen, vechten en ruzie voor een bedje bij het zwembad en hier wordt ook totaal niet op gehandhaafd zoals een paar jaar geleden. Het enige pluspunt is het personeel in het hotel wat super vriendelijk is en de entertainment groep die ook echt zijn best doet om er wat leuks van te maken. Verder is er in de buurt vrij weinig te doen, voor een echt leuke boulevard moet je met de trein naar Malgrat of Calella.
Respuesta de FERGUS Club Pineda Splash
Hello Pascal, it is really good to know that you enjoyed very much your stay with us, we work hard every day to give our guest the best expereince they can have and is really rewarding to know that we achieved our goal with you! We hope to see you in the future and thank you again for the awsome review!! :) Kind regards, Pineda splash - 30º Hotels
Marcos De La Morena
hace 7 meses - 5 (Experiencia positiva)
Increíbles vacaciones lo hemos pasado en grande con la familia sobre todo con mis hijos!! Se lo pasaron en grande en la fiesta retro y la fiesta hawaiana de lo más!! La chica de animación Noa estuvo súper atenta y los niños le están súper agradecidos muchas gracias!! Noa eres la mejor! Volveremos!!!!
Respuesta de FERGUS Club Pineda Splash
Estimado Marcos De La Morena, Muchas gracias por alojarse con nosotros durante sus vacaciones y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Francisco Javier Moreno
hace 7 meses - 5 (Experiencia positiva)
La estancia genial, una especial mención a la animación que nos ha hecho pasar unos días muy divertidos.
Respuesta de FERGUS Club Pineda Splash
Estimado Francisco Javier Moreno, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
brenda rocca orgasmi
hace 7 meses - 5 (Experiencia positiva)
Encantasisima con Noa y los dardos, me la pasé muy bien, no di ni una, pero por ellos repito el año que viene !!
Respuesta de FERGUS Club Pineda Splash
Estimada brenda rocca orgasmi, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Pepe
hace 7 meses - 5 (Experiencia positiva)
Han sido de las mejores vacaciones que han vivido mis hijos, tengo dos gemelos y se han vuelto a casa solo hablando de la labor y de lo simpática que es Noa la chica del servicio de animación, ha estado pendiente de todo, un sitio para ir en familia, recomendable 100%.
Respuesta de FERGUS Club Pineda Splash
Estimado Pepe, Muchas gracias por valorar su estancia en nuestro FERGUS Club Pineda Splash. Nos alegra mucho saber que han disfrutado tanto de estos días con nosotros, especialmente los gemelos, y agradecemos sus estupendos comentarios. Es muy grato saber que hemos cumplido con sus expectativas por lo que nos encantaría poder recibirles en una próxima visita. Un afectuoso saludo de parte de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Pepe
hace 7 meses - 5 (Experiencia positiva)
Repetimos en este hotel sobre todo por mi hija, le encanta Yenia es muy cercana junto a su equipo de animación, a mi me gusta mucho la atención en el bar y como latino que soy me ha gustado el trato de Marcelo creo que es así como se llama, sin duda repetiremos
Respuesta de FERGUS Club Pineda Splash
Estimado Pepe, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Melissa Demunt
hace 7 meses - 5 (Experiencia positiva)
Este año me gustó mucho más, el hotel mucho más limpio, la atención más personalizada, el equipo de animación sobre todo Arnau y Yenia muy alegres y encantadores. Volveré el próximo año sin duda.
Respuesta de FERGUS Club Pineda Splash
Estimada Melissa Demunt, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica tras la apreciación de ciertos cambios para mejor. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
jenisse dani angeles pizarro
hace 7 meses - 5 (Experiencia positiva)
El bote muy limpio, los recepcionistas buenos, la comida no ha mejorado al año pasado, 5 años en este hotel Yenia con su equipo de animación le hacen pasar el día increíble, son atentos cariñosos con todos los niños, Arnau, David, Noa, Mamen nos encantan, los mejores!
Respuesta de FERGUS Club Pineda Splash
Estimada jenisse dani angeles pizarro, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Nos complace saber que han disfrutado de su estancia en nuestra compañía y que nuestros servicios han sido, en su mayoría, de su agrado. / Permítanos informarle que hemos tomado buena nota de sus observaciones en cuanto a la selección de platos y productos ofrecidos en el restaurante y le haremos llegar copia a la Dirección para introducir las mejoras necesarias. La Dirección del hotel y todo el equipo le agradecen sus comentarios, esperamos volver a verles pronto. Gracias igualmente por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Fabiola Fernández
hace 7 meses - 5 (Experiencia positiva)
El equipo de animación es lo que más destaca, son muy alegres, Yenia y Arnau nos han hecho sonreír mucho, los juegos son muy divertidos. Hicieron nuestra estancia muy amena.
Respuesta de FERGUS Club Pineda Splash
Estimada Fabiola Fernández, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Brenda Rocca Fernández
hace 7 meses - 5 (Experiencia positiva)
Nos atendió Yenia, muy atenta es la segunda vez que venimos gracias al equipo de animación, nos hacen sentir sentir como en casa
Respuesta de FERGUS Club Pineda Splash
Estimada Brenda Rocca Fernández, Muchas gracias por elegir de nuevo nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ludwik Mazur
hace 7 meses - 5 (Experiencia positiva)
Bardzo polecamy club przyjaciół Itaki panie Dominika i Marcelina świetne podejście oraz organizacja zabaw dla dzieci! Pociechy bardzo zadowolone z zajęć 😍dziękujemy
Respuesta de FERGUS Club Pineda Splash
Dear Ludwik Mazur, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Badis
hace 5 años - 5 (Experiencia positiva)
He estado en este hotel dos veces y me ha encantado, sin duda seguiré repitiendo, destacar a Yenia y su equipo de animación y también el trato en de los chicos del bar en especial Marcelo súper atento.
Respuesta de FERGUS Club Pineda Splash
Estimad@ Badis, Muchas gracias por elegirnos una vez más y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido de nuevo una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Anna Latacz
hace 7 meses - 5 (Experiencia positiva)
Super spędzony tydzień. Rewelacyjne animacje. Polskie animatorki Pani Dominika i Pani Marcelina bardzo miłe z ogromnym podejściem do dzieci.
Respuesta de FERGUS Club Pineda Splash
Dear Anna Latacz, Thank you very much for your excellent feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
DutchUpro
hace 7 meses - 5 (Experiencia positiva)
Yenia, had given amazing assistence
Respuesta de FERGUS Club Pineda Splash
Dear DutchUpro, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Federica Di Luna
hace 7 meses - 5 (Experiencia positiva)
Posto centrale, struttura pulita e personale disponibile. I ragazzi sono tutti molto gentili e cordiali, soprattutto Mamen!!
Respuesta de FERGUS Club Pineda Splash
Dear Federica Di Luna, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
_ToXiC_
hace 7 meses - 5 (Experiencia positiva)
Dominika i Marcelina to super animatorki
Respuesta de FERGUS Club Pineda Splash
Dear _ToXiC_, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Karolina Kowalska
hace 7 meses - 5 (Experiencia positiva)
Animacje prowadzone przez Noę, Marcelinę, Dominikę, Davida, Duarte i pozostałych animatorów są na najwyższym poziomie. Zespół wykazuje ogromne zaangażowanie i energię, dzięki czemu dzieci świetnie się bawią i chętnie uczestniczą w zajęciach. Animatorzy mają doskonały kontakt z najmłodszymi, potrafią zorganizować czas w kreatywny sposób i zadbać o radosną atmosferę. To w pełni profesjonalna ekipa, która sprawia, że każdy dzień staje się wyjątkowy. Gorąco polecam;)
Respuesta de FERGUS Club Pineda Splash
Dear Karolina Kowalska, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments about the whole entertainment team. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Iris Huysmans
hace 7 meses - 5 (Experiencia positiva)
The hotel is amazing, the animation team is the best one in the world, our favourites are Arnaud and David, we came back just for them.
Respuesta de FERGUS Club Pineda Splash
Dear Iris Huysmans, Thank you so much for your positive review of our FERGUS Club Pineda Splash. We are truly delighted to hear that your stay met your expectations once again and that you appreciated our place along with the friendliness and helpfulness of our entertainment team. We look forward to welcoming you back for another unforgettable stay. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Artur Bramowski
hace 7 meses - 5 (Experiencia positiva)
Gjorgji Taleski
hace 7 meses - 1 (Experiencia negativa)
We are a family of five with 18-month-old twins, and our room hasn’t been cleaned for four days. Despite asking twice at reception, we were rudely told rooms are cleaned only once per stay — which is unacceptable for a four-star hotel. The room is now unhygienic, with full bins of used nappies, overflowing trash, and no clean towels. To make matters worse, we were placed in Beatrix 2000, a separate building not mentioned at booking, which is extremely inconvenient with small children. This is completely unacceptable and misleading. I’ve attached photos for the poor service and false advertising.
Respuesta de FERGUS Club Pineda Splash
Dear Gjorgji Taleski, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. Every detail is important to us, therefore, please be assured that we will look into your remarks about the daily housekeeping service in the rooms, the location of your room along with the problem solving skills of our team at the front desk to ensure that our guests feel like home. Thank you once again for your valuable feedback. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Stephanie O'Neil
hace 7 meses - 5 (Experiencia positiva)
We loved this 7 day get away as a family. The food was great, the rooms was space and I can't thank the entertainment team enough they go above and beyond for the kids. My child is shy and will only speak or acknowledge if she feels comfortable and noah made her feel so welcome. So a big thank you. And on that note we be back in april 2026 ✈️🎊
Respuesta de FERGUS Club Pineda Splash
Dear Stephanie O'Neil, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nigel Playle
hace 7 meses - 5 (Experiencia positiva)
Animation team at this resort will make your holiday, Arnau, David, Yenia…all brilliant and have made our holiday, fabulous hotel, fabulous animation team and fantastic holiday, thank you 👍
Respuesta de FERGUS Club Pineda Splash
Dear Nigel Playle, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Martin Keizer
hace 7 meses - 5 (Experiencia positiva)
Goed zwembad voor kinderen
Respuesta de FERGUS Club Pineda Splash
Dear Martin Keizer, Thank you kindly for your excellent rating regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
eli navarro
hace 7 meses - 5 (Experiencia positiva)
Mamen,Arnau,Noa,Yenia,David,Andy,Duarte,Rita,Alexandra estos chicos son el equipo de animacion lo mejor del hotel sin duda vamos a repetir son super cariñosos con los niños y muchas actividades con niños y adultos
Respuesta de FERGUS Club Pineda Splash
Estimada eli navarro, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
charlotte Thompson
hace 7 meses - 5 (Experiencia positiva)
Best holiday! We come back every year
Respuesta de FERGUS Club Pineda Splash
Dear charlotte Thompson, Thank you very much for your excellent review as well as for your new stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Simona Spirkoska
hace 7 meses - 3 (Experiencia positiva)
⭐☆☆☆☆ (3 stars or less) We booked this place expecting a hotel stay, but instead were put in a separate apartment building. Nowhere during booking did it state that we would not actually be in the main hotel. The biggest disappointment was the lack of cleaning service — no one came to change towels, empty rubbish, or do any basic housekeeping. When I asked at reception, I was told that they only clean this part of the property once a week, which is unacceptable for what is advertised as a hotel. Very misleading and not what we expected when booking.
Respuesta de FERGUS Club Pineda Splash
Dear Simona Spirkoska, Thank you very much for your stay and your valuable feedback about the FERGUS Club Pineda Splash. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the location of your room and the daily housekeeping service. We have taken good note of all your remarks, and be assured we will do our best to improve our offering and prevent future occurrence. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Iandra Silva
hace 7 meses - 2 (Experiencia negativa)
O coração do hotel é a animação muito top, principalmente a Yenia muito gentil e preocupada com todos. Dez dias no hotel foi a única que reparou e se preocupou para que a filha do meu companheiro interagisse. A animação faz com que o hotel se torne um ambiente agradável e divertido, todos da animação sempre bem receptivos e atenciosos. Eu voltaria só pela recepção e a gentileza da animação pq as outras coisas do hotel deixa a desejar. Não poderia destacar também o Duarte que foi um português muito gentil que falou com a gente que também faz parte da equipe de animação.
Respuesta de FERGUS Club Pineda Splash
Dear Iandra Silva, We thank you very much for staying at our hotel FERGUS Club Pineda Splash and for taking the time to give us your valuable feedback. It is a pleasure to learn that you were greatly satisfied with the helpfulness of our staff. We are delighted that you felt so well assisted by them and gave them such wonderful feedback. We are sorry that we could not fully satisfy you otherwise. Your constructive comments will be duly taken into consideration to improve our offering. Hoping to see you again to show you the improvements made in all areas. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Julia
hace 7 meses - 5 (Experiencia positiva)
Najlepsze animatorki Dominiką i Marcelina oraz świetne animacje 😀
Respuesta de FERGUS Club Pineda Splash
Dear Julia, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rebecca Bongo
hace 7 meses - 5 (Experiencia positiva)
Entertainer is good. Yenia was amazing. Please keep up the hard work.
Respuesta de FERGUS Club Pineda Splash
Dear Rebecca Bongo, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Patricia Lopez
hace 7 meses - 5 (Experiencia positiva)
Este ha sido nuestro cuarto año consecutivo en el hotel y, como siempre, la estancia ha sido súper agradable. Todo el personal es estupendo, siempre atento y amable, y queremos destacar especialmente al equipo de animación, en especial a Arnau, que consigue que cada día sea divertido y especial. 🌟 El único pero es que el hotel ya necesitaría una pintura y restauración, lo que lo haría perfecto.
Respuesta de FERGUS Club Pineda Splash
Estimada Patricia Lopez, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre el mantenimiento de las instalaciones; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sarah Jones
hace 7 meses - 5 (Experiencia positiva)
Animation team has been excellent! Lots of activities for the kids and adults and entertainment is great for night time. Really good effort from everyone
Respuesta de FERGUS Club Pineda Splash
Dear Sarah Jones, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Madison Smith
hace 7 meses - 5 (Experiencia positiva)
I love this hotel it is brilliant, and I would definitely come back again. One thing I would say is the breakfast could be better.
Respuesta de FERGUS Club Pineda Splash
Dear Madison Smith, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the breakfast selection will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Channelle Byrne
hace 7 meses - 4 (Experiencia positiva)
Very family oriented hotel. Great pools, rooms clean, service brilliant. Staff perfect. The activity staff work extremely hard and where the friendliest out of everyone. Downsides: only 2 small lifts. One was broken the whole trip, there was never enough sunbeds by the pool, the evening entertainment wasn’t great. There were no outside acts/ performers in, it was always the activity staff. Hats off to them they really try and work bloody hard but for a 4 star hotel I was expecting some bought in acts.The food was ok however there was no change for vegetarians. Lots of different meat dishes but no veggie dishes. There are lots of dogs in the area and there happens to be one opposite where our room was that barked all day and all night. Not the hotels fault but still worth a mention in my opinion.
Respuesta de FERGUS Club Pineda Splash
Dear Channelle Byrne, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Club Pineda Splash. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive comment concerning the operation of the lifts, the availability of sunbeds around the pool area, as well as about the introduction of outside acts/performers for the evening entertainment along with the vegetarian meal options offered in the restaurant have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
cheryl costley
hace 7 meses - 5 (Experiencia positiva)
Brilliant hotel especially for families, entertainment is all day and night, and have holiday club for younger ones, & a teens room, food was good, No issues at all, Staff friendly and helpful, Life guards have floats for the children and have 2 baby float seats, Would DEFINITELY come back here
Respuesta de FERGUS Club Pineda Splash
Dear cheryl costley, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jean Croft
hace 7 meses - 4 (Experiencia positiva)
I found the entertainment team very helpful, happy and jolie. I would recommend to anybody. The entertainment had been grace, they work very hard and we enjoyed all of the entertainment and shows.
Respuesta de FERGUS Club Pineda Splash
Dear Jean Croft, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Iwan Wijnhoven
hace 7 meses - 5 (Experiencia positiva)
Ezequiel García Gómez
hace 8 meses - 1 (Experiencia negativa)
A pesar de contar con parking propio, los huéspedes aparacan en la calle, ocupando los aparcamientos que deberían de ser para residentes. No contentos con ello, si tú aparcas en el vado, mal aparcado, por supuesto, llaman a la policía. Si aparca un huésped del hotel o un trabajador, no hay problema. Si tú aparcas un poco más atrás de donde ponen los containers, llaman a la policía, pero si aparcan sus huéspedes o sus trabajadores, no hay problema alguno. 5 años aguantando los ruidos y música a deshoras, para encima, tener que aguantar que multen a un residente, y no a los demás.
Respuesta de FERGUS Club Pineda Splash
Estimado Ezequiel García Gómez, Queremos agradecerle el tiempo dedicado a escribir esta reseña aún siendo un espacio reservado para que los huéspedes dejen sus impresiones post-estancia. Entendemos su malestar y hemos transmitido sus palabras a nuestra Dirección para su conocimiento, si bien permítanos indicarle que no hay mucho que podamos hacer al respecto ya que el hotel cumple con la normativa vigente en materia de control de ruido a fin de evitar molestias tanto a huéspedes como a residentes. Igualmente, el vado cumple con su función y, tal y como Ud. menciona, si se ocupa de forma irregular, se llama a la policía. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Stijn Vanwijmelbeke
hace 8 meses - 4 (Experiencia positiva)
Dit hotel gekozen na het lezen van het top commentaar wat de kinderanimatie betreft, en geen woord was gelogen. Zowel onze 4 als 12 jarige hebben hun enorm geamuseerd. Elk lid van het animatie team loopt voortdurend met de glimlach rond en toont oprecht interesse in de kinderen. Ik las commentaar over repetitief eten of lange rijen aan de bar. Maar dan vraag ik af wie die reviews schrijven; - wat het eten betreft, er zijn elke dag heel veel bereide warme gerechten, telkens aangevuld met enkele live te bereiden gerechten , wok , grote groentebar en telkens ook tapas in afzonderlijke porties klaargemaakt. Daarnaast zijn er elke dag frietjes pizza en pasta, maar ik kan m niet voorstellen dat je al dat andere lekkers zou laten 😉. -Wat de rijen a de bar betreft, slechts 1x duurde het langer dan 5min om een drankje te bekomen, minstens met 3, op drukste momenten met 4 of 5 staan ze te lopen en springen om de klanten te helpen, steeds met een glimlach. Ik kan alleen maar vanuit onze ervaringen spreken en besluiten dat deze vakantie m'n verwachtingen overtroffen heeft. Vriendelijk personeel, Propere kamers, lekker gevarieerd eten (indien je bereid bent verder te kijken dan het fastfood) top bende aan de bar als animatie team... Als ouders dikke dankjewel, om ook tot savonds 22:30 een Miniclub te voorzien, dit geeft ook de ouders de mogelijkheid de avondshow rustig te bekijken.
Respuesta de FERGUS Club Pineda Splash
Dear Stijn Vanwijmelbeke, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sara García Cañadas
hace 8 meses - 5 (Experiencia positiva)
The hotel is great, and the animation team is the highlight, simply amazing, specially Yenia and Arnau, the food was good, and the rooms too.
Respuesta de FERGUS Club Pineda Splash
Dear Sara García Cañadas, Thank you very much for your excellent feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Maya Alicia
hace 8 meses - 4 (Experiencia positiva)
Amazing animation team, very interactive, great service and very friendly. I recommend this hotel and would love to come back.my favourite was Arnau, he does the best waterpolo and karaoke, love the night animation! Recomend the hotel!
Respuesta de FERGUS Club Pineda Splash
Dear Maya Alicia, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mark Gordon
hace 8 meses - 5 (Experiencia positiva)
Great hotel for families excellent water play and entertainment for children, excellent staff, good food, close to beach too
Respuesta de FERGUS Club Pineda Splash
Dear Mark Gordon, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Weronika Bolonek
hace 8 meses - 5 (Experiencia positiva)
jolanta nowak
hace 8 meses - 5 (Experiencia positiva)
Super . Polecamy
Respuesta de FERGUS Club Pineda Splash
Dear jolanta nowak, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Soraya Menayo Lozano
hace 8 meses - 5 (Experiencia positiva)
Muy buen hotel, ambiente familiar. Ideal para ir en familia y con mascotas, admiten perros sin límite de peso (con suplemento en función de peso) y tienen muchas zonas acondicionadas para estar con ellos. Ludoteca con actividades para niños.
Respuesta de FERGUS Club Pineda Splash
Estimada Soraya Menayo Lozano, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kevin Kaudasch
hace 8 meses - 5 (Experiencia positiva)
David, Andy and Noa the best from animation team! Had my best week of the year thanks to them, the waterpolo match got really competitive with the fun speakers. Abel served me the best drinks and had some nice deep talks.
Respuesta de FERGUS Club Pineda Splash
Dear Kevin Kaudasch, Thank you so much for your positive review of our FERGUS Club Pineda Splash. We are truly delighted to hear that your stay met your expectations and that you appreciated our place along with the friendliness and helpfulness of our staff. We look forward to welcoming you back for another unforgettable stay. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Matt Megson
hace 8 meses - 4 (Experiencia positiva)
The Entertainment team were amazing especially Andy. Andy had lots of time for everyone. The kids loved it when he refereed the Water Polo
Respuesta de FERGUS Club Pineda Splash
Dear Matt Megson, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Clive Harrison
hace 8 meses - 5 (Experiencia positiva)
Hotel staff fantastic room clean jan made us all feel very welcome the only one thing I could say negative is some of the food hot food was cold
Neil Harrison
hace 8 meses - 5 (Experiencia positiva)
Debbie Grayson
hace 8 meses - 5 (Experiencia positiva)
This was our first holiday we have had in 6 years so I was a little nervous about going away as my daughter suffers with anxiety really bad. The staff here has made her feel so good about her self and everyone is kind friendly and very helpful. Food gorgeous hotel very clean cleaners are amazing clean towels every day. Entertainment good. It was my little girls birthday they made it so special treats in her room. We had a lovely cake made from the staff at the hotel it was amazing. Jan was so helpful polite and so good at helping us plan day trips out. The only thing I could say bad about the place would be rooms are a little small.
Respuesta de FERGUS Club Pineda Splash
Dear Debbie Grayson, Thank you so much for choosing to spend the special occasion at our FERGUS Club Pineda Splash with us. It gives us great satisfaction to know that we have met your expectations and your little girl had a memorable birthday celebration. We are also delighted to learn that you were well-taken care of by our team. We truly appreciate your kind words and look forward to welcoming you back soon. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Cherrelle Melton
hace 8 meses - 5 (Experiencia positiva)
James Grayson
hace 8 meses - 5 (Experiencia positiva)
All good rooms could be bigger for families wet good cleaning clean towels everyday jan very helpful
Respuesta de FERGUS Club Pineda Splash
Dear James Grayson, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your suggestions concerning the size of the family rooms to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Tom Grayson
hace 8 meses - 5 (Experiencia positiva)
I like the food and the pools
Respuesta de FERGUS Club Pineda Splash
Dear Tom Grayson, Thank you very much for your positive review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Tsegay Kidane
hace 8 meses - 5 (Experiencia positiva)
I have seen very exciting places. Jan has been very helpful with the tour in Barcelona, really easy to go. Food was really good and a really nice for the kids. Staff is just exceptional and very polite. Rooms super clean. And I’ll come next year for sure
Respuesta de FERGUS Club Pineda Splash
Dear Tsegay Kidane, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Juan Jose Alonso Alvarez
hace 1 año - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola Juan! Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. En nombre de todo nuestro equipo, esperaremos con ganas su regreso. Pineda Splash - 30º hotels
Carmen Manzano
hace 8 meses - 1 (Experiencia negativa)
Es un hotel para extranjeros, adaptado, para ellos, normas, que no cumplen, horario de comidas, para ellos y si vas media hora antes del cierre, ya están quitando todo, la comida de muy mala calidad y poco variada, parecen las sobras de lo que dejan, yo creo que deberían poner, hotel exclusivo para extranjeros, aparte, los de recepción, la mayoría no hablan español, señores, estamos en España o donde?, por decir algo bueno, los animadores, sobre todo Yaida, un encanto, lo siento no volveré nunca, ni lo recomiendo
Respuesta de FERGUS Club Pineda Splash
Estimada Carmen Manzano, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Lamentamos que su estancia no haya sido como Usted esperaba y que no hayamos conseguido cumplir con sus expectativas. Desde el departamento de calidad y la Dirección del establecimiento, le pedimos disculpas por no haber alcanzado nuestros objetivos. Sus comentarios serán estudiados y evaluados para que las mejoras necesarias sean llevadas a cabo a la mayor brevedad. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
przemek pawlak
hace 8 meses - 5 (Experiencia positiva)
Spędziliśmy tam piękne wakacje. Hotel i obsługa rewelacja. Nasze dziecko bawiło się tak dobrze jak my 😁 blisko do plaży i centrum miasta. Polskie animatorki dla dzieci, a Hiszpanie ze świetnym podejściem do dzieci, które słabo znają języki obce. Polecam i chcę tam wrócić 😁
Respuesta de FERGUS Club Pineda Splash
Dear przemek pawlak, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Belen Sanchez
hace 8 meses - 5 (Experiencia positiva)
El hotel la verdad que está genial, tiene varias piscinas una con toboganes. Para los niños es ideal hacen animaciones y juegos, (el animador de pelo rizado moreno a destacar que tenía una alegría y era super alegre animando nos cayó demasiado bien). Por otro lado todo nos gustó, si tengo que poner un pero tal vez es la comida me parece que falta un poquitín de variedad. Todo lo demás genial.
Respuesta de FERGUS Club Pineda Splash
Estimada Belen Sanchez, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre la variedad de platos y productos ofrecidos en el restaurante; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Clare Tillett
hace 8 meses - 5 (Experiencia positiva)
I’m still here only 4 days in to a 11 night stay but had to write this review honestly what can I say the entertainment team are absolutely amazing! My little boy is only 4 and he absolutely loves kids club we have never left him in kids club before but this time we have and he hasn’t stopped saying I want to go to kids club! The staff are absolutely amazing with him especially his favourite’s Mamen and Noa, I honestly can’t thank them enough! They are brilliant with the kids and adults and the not only do they constantly put on entertainment throughout the day for kids and adults they do the evenings too! They are all so hard working and can see how much they love there jobs! The bar staff are just as amazing they are all so friendly and have a laugh with you! They are all so hard working and honestly deserve there praise! The food is like any all inclusive buffet there is always something you can eat, we are all very fussy eater especially my kids and they have eaten loads! Don’t listen to the bad reviews regarding the food there is always something and always very tasty! I’m not someone that writes reviews either but I’m Very happy with this hotel the only down fall I would say is breakfast closes at 10am and all inclusive drinks not just alcohol but soft drinks don’t start until 11am I think they should at least start soft drinks from 10am as that’s when then breakfast finishes other than that everyone I have met including guests so far have been lovely and friendly and I still have 7 days left until I have to go home. Also want to say the cleaning, restaurant, reception and any other staff have also been amazing! I’m so glad I choose this hotel for our hoilday
Respuesta de FERGUS Club Pineda Splash
Dear Clare Tillett, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the opening times of the bar will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
LILIANA RAMONA DRAGAN
hace 8 meses - 4 (Experiencia positiva)
Los mejor animadores son :Andy sin duda es el mejor todos el mundo lo quiere,se hace querer por todo el mundo con su manera de ser y actuar.Luego Mamen y Noa son también muy buenas en todo lo que hacen. SIGAN ASIII SOY MUY BUENOS 😍😍 Y sin duda Yenia la responsable es muy amable y muy dulce es un encanto de mujer.si no fuera por estas personas no se estaría tan bien. Lo de todo incluido no es todo incluido y la comida podría mejorar
Respuesta de FERGUS Club Pineda Splash
Estimada LILIANA RAMONA DRAGAN, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Nos complace enormemente saber que hab disfrutado de su estancia en nuestra compañía y que nuestros servicios han sido, en su mayoría, de su agrado. Permítanos informarle que hemos tomado buena nota de sus observaciones en cuanto al TI, así como a la calidad de los platos ofrecidos en el restaurante y le haremos llegar copia a la Dirección para introducir las mejoras necesarias. La Dirección del hotel y todo el equipo le agradecen sus comentarios, esperamos volver a verles pronto. Gracias igualmente por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ruben Alonso Sánchez
hace 8 meses - 5 (Experiencia positiva)
El hotel en si esta muy bien, el trato al cliente esta demasiado bien, los monitores hacen muchas actividades divertidas, para mi especialmente los monitores que mas trato he tenido y me ha gustado han sido: Andy, Noa y Arnau… Repetiría una y 100 veces mas en este hotel.
Respuesta de FERGUS Club Pineda Splash
Estimado Ruben Alonso Sánchez, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
LUUISITO04 __
hace 8 meses - 5 (Experiencia positiva)
Encantado con la experiencia y sobretodo los monitores Andy y Noa, un trato espectacular y muchísima profesionalidad, repetiría sin duda.
Respuesta de FERGUS Club Pineda Splash
Estimado LUUISITO04 __, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
mario alonso sanchez
hace 8 meses - 4 (Experiencia positiva)
Los monitores ANDY Y NOA son los mejores, tienen un trato con las personas increíble.
Respuesta de FERGUS Club Pineda Splash
Estimado mario alonso sanchez, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mark Mccabe
hace 8 meses - 5 (Experiencia positiva)
Animacion es increible pero los mejores sin Duda son Andy y mamen
Respuesta de FERGUS Club Pineda Splash
Estimado Mark Mccabe, Le estamos muy agradecidos por la agradable reseña que nos dedica tras su estancia en nuestro FERGUS Club Pineda Splash. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Dean Graha
hace 8 meses - 5 (Experiencia positiva)
The hotel is great, they helped us out on the buffet with our allergies, the entertainment was AMAZING! Specially the night animation, like bingos and karaoke, our favourite animator was mr. Arnau, so great with the children, so friendly with the family, just the best, gonna miss him and the animation team which was the highlight honestly, hope we can come back!
Respuesta de FERGUS Club Pineda Splash
Dear Dean Graha, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Garazi
hace 8 meses - 5 (Experiencia positiva)
Todo el personal muy bien, amable. El buffet está bien, es suficiente. Los postres en cambio, muy mejorables. El todo incluido hay que ser consciente del precio, no se puede pedir más. Volvería a cogerlo. Las piscinas para los peques están muy bien. Una de ellas cubre 0,4 y está perfecta para bebés. Hay un poco de descontrol con tantas colchonetas, no hay suficiente espacio para eso. Estamos muy contentos con el apartamento que nos ha tocado. Lo peor, la gente que no respeta el descanso de los demás. Pero claro, si no respetan el descanso de sus propios hijos cómo vas a pedir que respeten el descanso de los tuyos?
Respuesta de FERGUS Club Pineda Splash
Estimad@ Garazi, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones, a pesar del comportamiento de ciertos huéspedes. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Queralt Tomàs Garcia
hace 8 meses - 5 (Experiencia positiva)
Me ha encantado la estancia en el hotel. Lo que más me ha gustado ha sido el equipo de animación es increíble, trabaja muy duro y siempre con una sonrisa. Mi animadora favorita ha sido Mamen, me encanta!
Respuesta de FERGUS Club Pineda Splash
Estimado Queralt Tomàs Garcia, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Roxanne Cummings
hace 8 meses - 4 (Experiencia positiva)
We’re 3 days in to our 7 day holiday and we’re having a great time. The rooms are a good size for our little family of 2. Clean and modern. The pool is brilliant for kids! Slides are fab for all ages! Lifeguards are fun with the kids too! Food is typical AI. Something for everyone. Everything I’ve tried is tasty and warm still. However it does get messy a lot and not really cleaned up until after service is done which I get as it will just become messy again, but it just makes it look unappetising which it’s not! The downfalls I have right now is that only one lift is working. (Been broke a long time, so probably wont get fixed) I which is a pain for how many rooms this hotel has. We haven’t been able to get a seat for entertainment 3 nights in a row now. It is SO CROWDED. There is nowhere near enough space for how many rooms the hotel has. The queues for drinks on a night time is CRAZY. We just straight up refused to wait in the lines as it’s easy 10 min wait. The ‘snack time’ for AI is limited to the restaurant and can’t be taken out. (Snacks are usually left over food from breakfast/lunch which I don’t class as ‘snacks’) Which is a bit of a let down as was expecting crisps etc from the bar. You can get ice cream and ice pops. But everything else you will have to buy. I paid 5 euro for small tub of Pringles and small bag of crisps. That’s the only 3 ‘negatives’ I’ve came across so far. Every single staff member we’ve spoke to is so welcoming, accommodating, friendly etc. They do a fab job and deserve all the praise! My son fell and cut himself pretty badly and the young lifeguard on duty was so attentive And professional. 10 euro to hire Iron, once brought back you get the money back! Can hire towels for I think 15 euros (not sure if you get this back as we have our own towels) and 1 euro when you want to change to a clean one. There isn’t too much around the hotel entertainment wise. There is a fair few shops a 3/4 min walk away and the beach is 5 mins, however the beach is shingles, not sand. Apparently a lot of jellyfish too. My son was in the ocean for 5 mins and came out with a red stingy rash on his inner thighs and the pharmacist and a local asked if it was jellyfish sting. so we’re avoiding for the rest of our trip. We’ve booked Marineland & Waterpark through the hotel 62 euro for both me and my son with transport there and back. Great prices! I’m guessing they also do more trips too but I haven’t checked as of yet
Respuesta de FERGUS Club Pineda Splash
Dear Roxanne Cummings, Thank you for sharing your valuable feedback about your stay at our FERGUS Club Pineda Splash. We are pleased to know that you particularly enjoyed our rooms, our helpful and friendly staff, which we are really proud of, and the quality of the meals offered. However, we regret to learn that the organisation of the dinning hall, the snack options proposed in between main meals along with the seating place provided to watch the evening entertainment did not meet your expectations. We would like to thank you for taking the time to inform us as this will aid us making the necessary improvements. We do hope to have the opportunity to welcome you back in the future so that you can experience the improvements firsthand. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Thea
hace 8 meses - 5 (Experiencia positiva)
Noa is amazing and very kind. I love all activities she did.
Respuesta de FERGUS Club Pineda Splash
Dear Thea, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Zunbeltz Berriozabalgoitia
hace 8 meses - 5 (Experiencia positiva)
Hotel familiar con una buena animación y actividades para los más pequeños.
Respuesta de FERGUS Club Pineda Splash
Estimado Zunbeltz Berriozabalgoitia, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Shauni Graham
hace 8 meses - 5 (Experiencia positiva)
Arnau and the entertainment team are absolutely brilliant, they are great with kids, with adults and even helping with any problems we have the rest of the time. Can’t fault at all. So very grateful for them!
Respuesta de FERGUS Club Pineda Splash
Dear Shauni Graham, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Steph Oneil
hace 8 meses - 5 (Experiencia positiva)
The entertainment people are amazing NOA is simply the best 👌 everything is fantastic. From steph and adam
Respuesta de FERGUS Club Pineda Splash
Dear steph and adam, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Magda Kaczmarczyk
hace 8 meses - 5 (Experiencia positiva)
Spędziliśmy w tym hotelu 12 dni. Wybrałam go głównie ze względu na Klub Przyjaciół Itaki i ładny basen ze zjeżdżalniami dla dzieci. Był to bardzo udany pobyt. Część rozrywkowa dla dzieci jak najbardziej super. Tak samo polskie animatorki - pani Dominika i Marcelina - bardzo miłe, pomocne, nasz syn był zachwycony. Bardzo sympatyczny był także animator Andy - robił naprawdę dobrą robotę. Pokoje były sprzątane codziennie, ręczniki i pościel regularnie zmieniana. Mieliśmy widok na ulicę, ale była to bardzo spokojna ulica. Jedzenie typowo pod Anglików. Dużo fast fooda, ale normalne jedzenie też było. Codziennie ryby i owoce morza, duży wybór pysznych owoców, świeżych warzyw mogłoby być więcej, ale tragedii nie było. Na śniadanie jajka na 4 sposoby - a także smaczne wędliny, sery itd. Więc każdy coś dla siebie znalazł. Desery mi nie smakowały, ale to akurat oceniam na plus :) Blisko plaża, bardzo dobrze nam się spędzało czas na plaży, sama miejscowość Pineda de Mar bardzo ładna i raczej spokojna. Jest gdzie pójść, zrobić zakupy, coś zjeść, karuzele dla dzieci też były, ale nie było to przytłaczające. Dwa razy pojechaliśmy do Barcelony kolejką (kupiliśmy bilet 10-cio przejazdowy za 47 euro) i to też była super sprawa. Jeśli chodzi o kolejki i wyścigi do leżaków przy basenach - obciach na maxa :) My akurat zajmowaliśmy leżaki na górze przy basenie infinity, tam nie było problemu. Trzeba było zejść do baru schodami, ale był on zaraz pod basenem, więc nie stanowiło to dla nas problemu. Największym plusem było to, że tam na górze nie było tak słychać zgiełku z basenu ze zjeżdżalniami. Ogólnie polecamy, moglibyśmy tam wrócić.
Respuesta de FERGUS Club Pineda Splash
Dear Magda Kaczmarczyk, Thank you very much for your valuable feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of a wider choice of fresh vegetables in the restaurant, the quality of the desserts, as well as about the availability of sunbeds around the main pool, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Marcin
hace 8 meses - 5 (Experiencia positiva)
Blisko plaża, hotel generalnie dla dziecka jest super. Baseny zabawa, animacje, muzyka.
Respuesta de FERGUS Club Pineda Splash
Dear Marcin, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Giselle Legares
hace 8 meses - 5 (Experiencia positiva)
Personal excelente! Animación un 10, son un equipo fantástico, con muchas ganas!!! Lo pasamos genial!!! Lo único, que desde que se ha quedado Fergus el hotel, han hecho muchos recortes, y esto se nota mucho. La comida mucho más sencilla, han recortado el equipo de animación (unas de las partes más importantes del hotel).
Respuesta de FERGUS Club Pineda Splash
Estimada Giselle Legares, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Nos complace saber que su estancia en nuestra compañía ha sido agradable, si bien no hemos podido convencerles en algunos aspectos. Permítanos informarle que hemos tomado buena nota de sus observaciones en cuanto a los cambios introducidos y le haremos llegar copia a la Dirección para su consideración. La Dirección del hotel y todo el equipo le agradecen sus comentarios, esperamos volver a verles pronto. Gracias igualmente por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Cristina Pérez
hace 8 meses - 5 (Experiencia positiva)
Hem estat molt a gust, els animadors i animadores, en especial l'Arnau i la Yenia, un 10! El meu fill s'ho ha passat pipa!
Respuesta de FERGUS Club Pineda Splash
Estimada Cristina Pérez, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
lmno08206
hace 8 meses - 5 (Experiencia positiva)
Maite Simo Vilaplana
hace 8 meses - 5 (Experiencia positiva)
Vàrem estar amb la família, els nens s'ho van passar pipa, hotel pensat per estrangers però
Respuesta de FERGUS Club Pineda Splash
Estimada Maite Simo Vilaplana, Gracias por dedicarle unos minutos de su tiempo a dejar su reseña sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Szymon Matonia
hace 8 meses - 5 (Experiencia positiva)
Tomasz K.
hace 8 meses - 5 (Experiencia positiva)
Kinga Cieżak
hace 8 meses - 5 (Experiencia positiva)
Grzegorz Gasiorowski
hace 8 meses - 5 (Experiencia positiva)
All was very good, service , hotel also wether was great.
Respuesta de FERGUS Club Pineda Splash
Dear Grzegorz Gasiorowski, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Łukasz Pruszkowski
hace 8 meses - 4 (Experiencia positiva)
bladyTg
hace 8 meses - 5 (Experiencia positiva)
Animacje i ludzie którzy to prowadzą są perfekcyjni w tym co robią
Respuesta de FERGUS Club Pineda Splash
Dear bladyTg, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
roy hirst
hace 8 meses - 5 (Experiencia positiva)
Hotel is lovely and omg yenia and the entertainment staff are amazing also Marcelo on the bar goes out of his way to help people also kiko is a lovely man he helps everybody. Yenia is amazing at her job and is excellent with children she deserves a promotion in her job as she never stops will definitely be back again
Respuesta de FERGUS Club Pineda Splash
Dear roy hirst, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Adele Clark
hace 8 meses - 3 (Experiencia positiva)
Limited choice of food. flies around fruit .nice pool and park. people normally play football at park so be aware of were you sit with drink.
Respuesta de FERGUS Club Pineda Splash
Dear Adele Clark, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Club Pineda Splash. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive comments on the meal choice offered in the restaurant and the unpleasant presence of flies around the fruit options have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future to show you the improvements made in all areas. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Oliver Leslie
hace 8 meses - 3 (Experiencia positiva)
Hôtel dans l’ensemble correct Bien équipé, rénové et propre. Personnel dans l’ensemble sympathique mais peu énergique Hôtel principalement réservé à une clientèle anglaise (90%) attendez vous à faire la queue pour boire pour manger et bien évidemment la piscine. Buffet médiocre, très peu de renouvellement nourriture réservée une fois de plus à une clientèle anglaise Enfin très bruyant sans trop de respect
Respuesta de FERGUS Club Pineda Splash
Cher Oliver Leslie, Nous vous remercions pour avoir choisi de séjourner au FERGUS Club Pineda Splash et pour ce partage d'expérience qui constitue pour nous une source d'amélioration continue. Nous vous rassurons que nous avons pris très au sérieux vos remarques sur le service au bar, la salle à manger ainsi que à la piscine et proposé des améliorations afin d'optimiser le confort de nos clients. Nous nous excusons du dérangement causé et nous nous efforcerons de faire en sorte que ça ne se produise plus. Au plaisir de vous accueillir de nouveau parmi nous pour vous montrer les changements apportés. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Dominic Green
hace 8 meses - 5 (Experiencia positiva)
Juan Carlos Rosillo
hace 8 meses - 3 (Experiencia positiva)
Hotel reformado de hace unos años en medio del pueblo, las instalaciones no están mal, aunque le falta algo más de mobiliario en la habitaciones, como algún mueble auxiliar para la maleta.. La comida muy justa, la calidad es demasiado justa para lo que se paga con un poco más mejoran, los postres dan pena.la animación está muy bien por los chic@s que se esmeran, y los socorristas muy majetes. Algo a recalcar , 90% son extranjeros , con ello quiero decir que todo está enfocado a ellos y sus costumbres... Horarios etc... No está mal para un par de noches.
Respuesta de FERGUS Club Pineda Splash
Estimado Juan Carlos Rosillo, Queremos agradecerle muy sinceramente que comparta sus impresiones sobre su estancia en nuestro FERGUS Club Pineda Splash con nosotros. Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Hemos tomado buena nota de sus observaciones con respecto a la calidad de los platos y postres ofrecidos en el restaurante, y los remitiremos a la Dirección para su consideración. Gracias igualmente por elegir FERGUS Group. Esperamos volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
alvaro prieto
hace 8 meses - 5 (Experiencia positiva)
Gran personal en especial Marcelo y Enaut
Respuesta de FERGUS Club Pineda Splash
Estimado alvaro prieto, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Aaron Harney
hace 8 meses - 5 (Experiencia positiva)
Kevin Williams
hace 8 meses - 5 (Experiencia positiva)
Alex Garkavenko
hace 8 meses - 5 (Experiencia positiva)
Gran experiencia. El servicio fue de primera. Muy recomendable. Un agradecimiento especial a Duarte por su atención al detalle.
Respuesta de FERGUS Club Pineda Splash
Estimado Alex Garkavenko, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Marisabel Pariacote
hace 8 meses - 5 (Experiencia positiva)
Una experiencia muy positiva! Todo muy bien! A resaltar el personal que siempre te atiende con tanto cariño que te hace sentir en casa, sobre todo Duarte, nos ha tratado muy bien y a nuestro hijo.
Respuesta de FERGUS Club Pineda Splash
Estimada Marisabel Pariacote, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Hannah McLaughlin
hace 8 meses - 5 (Experiencia positiva)
Fantastic and friendly entertainment team. Absolutely brilliant with my 5 year old !
Respuesta de FERGUS Club Pineda Splash
Dear Hannah McLaughlin, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Charlie
hace 8 meses - 5 (Experiencia positiva)
The resort is absolutely amazing. The staff are very attentive and will make sure your stay is perfect. The rooms are comfy and clean, the food is nice and barley any queues. The bar staff are lovely and the location is perfect. The beach is a 5 minute walk and there is a store within a 30s walk for any last minute essentials! The animation team, under Yenias watch, was the highlight. Our favourite animator was Arnau, he made us have the best of time. The team is not pushy but still get you to take part in a range of exciting events!
Respuesta de FERGUS Club Pineda Splash
Dear Charlie, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nikola Sawińska
hace 8 meses - 5 (Experiencia positiva)
Tomek Sawinski
hace 8 meses - 5 (Experiencia positiva)
Helena Seweryn
hace 8 meses - 5 (Experiencia positiva)
Robert Langer
hace 8 meses - 5 (Experiencia positiva)
Inma Tabero
hace 8 meses - 5 (Experiencia positiva)
Un trato, exquisto. Los trabajadores, desde oficinas, camarer@s, recepción, animación, servicio de habitación, etc. tienen un 10! Comida variada y de calidad. Mucha animación. Y un gran hotel donde venir con tu mascota. Muy amables con ellas! Como puntos a mejorar, aire acondicionado de las habitaciones, servicio de mantenimiento de los ascensores, más rápido. Y poner ventiladores en la terraza donde se puede comer con tu mascota.
Respuesta de FERGUS Club Pineda Splash
Estimada Inma Tabero, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de la mayoría de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre el AC en las habitaciones, el correcto funcionamiento de los ascensores junto con la introducción de ventiladores en las terrazas comunes; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mark Zacharias
hace 8 meses - 5 (Experiencia positiva)
Staff was super nice, rooms were super clean but there was only one lift. Jan was super helpful and reception were incredible. Andy was unbelievable, lots of energy from him
Respuesta de FERGUS Club Pineda Splash
Dear Mark Zacharias, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments concerning the proper working of both lifts to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Yasmine Smith
hace 8 meses - 5 (Experiencia positiva)
Very good service lovely hotel friendly staff
Respuesta de FERGUS Club Pineda Splash
Dear Yasmine Smith, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
toni denenfeld
hace 8 meses - 4 (Experiencia positiva)
Rooms are quite small, we had to have 2 rooms because we have such a big family but even separated the rooms where not quite big enough, hotel is clean and in a great location for the beach and shops, food could be better, we have 2 autistic children with us who are very fussy and most days we would have to buy food from the shop for them to eat.
Respuesta de FERGUS Club Pineda Splash
Dear toni denenfeld, Thank you very much for your stay with us and your valuable review of our FERGUS Club Pineda Splash. We do appreciate both positive and constructive comments, therefore your remarks and suggestions concerning the size of the rooms along with the meal choice offered in the restaurant from day today will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Michael Ramsden
hace 8 meses - 5 (Experiencia positiva)
The hotel is wonderful, the animation is incredible, yenia is fantastic, all the team arnau, mamen, noa, andy david, duarte are great, from the bar marcelo , all are amazing
Respuesta de FERGUS Club Pineda Splash
Dear Michael Ramsden, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Isa Ramsden
hace 8 meses - 5 (Experiencia positiva)
Animation is the best, yenia is fantastic, we come back
Respuesta de FERGUS Club Pineda Splash
Dear Isa Ramsden, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paul Mclaughlin
hace 8 meses - 4 (Experiencia positiva)
Great place arno is a top team leader
Respuesta de FERGUS Club Pineda Splash
Dear Paul Mclaughlin, Thank you very much for your positive feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Yudi Gonzalez
hace 8 meses - 5 (Experiencia positiva)
Estuvimos de vacaciones en el hotel Fergus club pineda splash, ha sido una vacaciones espectacular, la jefa de animación yenia es espectacular y su equipo increíbles, la limpieza, comida de 10, la bebida del bar muy buena y marcelo muy buen camarero. Sin dudas regresaremos.
Respuesta de FERGUS Club Pineda Splash
Estimada Yudi Gonzalez, Muchas gracias por alojarse con nosotros durante sus vacaciones y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Colby Williamson
hace 8 meses - 5 (Experiencia positiva)
This fergus hotel club pineda splash was one of the best places we’ve been to. We stayed for a week and it was amazing the shows and games they put on for adults and kids were brilliant. The Staff there were outstanding especially Andy they put 100% effort in with everything they do and it does show from the games to face painting, kids group,games room and shows that were put on in evening and of course adult and kids karaoke. We have only just got back from here and are eagerly getting things in place to book again next year such a great family friendly hotel would highly recommend
Respuesta de FERGUS Club Pineda Splash
Dear Colby Williamson, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jandro Rodríguez
hace 8 meses - 5 (Experiencia positiva)
Especial mención a Juan de mantenimiento, el tratado fue increíble y nos solucionó/ resolvió todos los problemas.
Respuesta de FERGUS Club Pineda Splash
Estimado Jandro Rodríguez, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sara Carrascosa
hace 8 meses - 4 (Experiencia positiva)
Excelente personal ,atención espectacular desde el servicio de animación,comedor, bar limpieza... Recuerdos a mi animadora favorita Jen. Sigue así y no cambies.Nos llevamos muy buen recuerdo. Gracias a todos por vuestro trabajo. Penelope.(La Rioja)
Respuesta de FERGUS Club Pineda Splash
Estimada Sara Carrascosa, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Piotr Stankiewicz
hace 8 meses - 4 (Experiencia positiva)
Jestem po tygodniowym pobycie w hotelu Pineda Splash, rodzina 2+1. Lokalizacja hotelu bardzo fajna. 3-5 minut piechotą do głównej ulicy Miasta, na której sporo się dzieje, jest co kupić i co zjeść. Rownie blisko jest do pociagu podmiejskiego, którym w nieco ponad godzinę dostaliśmy sie do Barcelony za 36 euro razem w obie strony (rodzina 2+1). Przy samej stacji jest również plaża, piaszczysta, ale nie jest to piasek jak nad polskim morzem, tylko bardziej żwirek, w wodze okrągłe kamienie, więc lepiej wziąć buty, chociaż jak ktoś nie jest wrażliwy to można i bez. Niestety hotel nie posiada własnej plaży, więc wszystko targami sami - to delikatny minus. Dostaliśmy pokój z widokiem(albo bez) na inny hotel, ale nie ma sie do czego przyczepić, czysty, na dobrym poziomie, przestronny. W cichej czesci hotelu-generalnie super bo mozna było iść spać chyba, ze mali anglicy latali po korytarzu od pokoju do pokoju jak u siebie w domu, bo bywało i tak. Jeśli chodzi o posilki to przyzwoicie, szału nie ma, ale każdy znajdzie coś dla siebie. Minusem była ilość świeżych warzyw i śniadania typowo angielskie, czyli tłusto, typowo pod Anglików. Duży minus to tylko jeden bar, do którego po piwo w godzinach wieczornych trzeba było stać nawet 20 minut -sick!, barmani natomiast ogarnięci i fachowi, robili co mogli, ale nie było szans szybciej. Hotel troszkę moim zdaniem nie dostosowany do ilości osób w nim przebywających, 2 małe baseny i jeden brodzik nad barem to stanowczo za mało jeśli chodzi o ilość osób. Świadczy o tym codzienny "leżak fighting". Basen otwierali o 10 i jeśli nie zajales miejsca w kolejce do 9.20 przed wejściem w recepcji, co wyglądało niekiedy jak obóz uchodźców, to mogłeś zostać całkowicie bez Leżaka na cały dzień. Trochę to słabe, gdyż placac nie małe pieniadze chciało by sie uniknąć tego typu akcji. Generalnie warta docenienia jest cała ekipa hotelu, ludzie mili, uczynni, sympatyczni to na duży plus. Świetna robote na basenach robił water basket i water polo. Wyróżniającą postacią byl Pan Andy, który robił świetna atmosferę i klimat, prawdziwy profesjonalista, na miejscu właścicieli inwestowałbym w takich ludzi. Na plus również śledzenie mediów, po dodaniu opini w trakcie trwania pobytu odrazu wyczaił mnie manager i zaproponował zeby pogadac czy mógłby mi jakoś poprawić pobyt, zaprosił na rozmowę z której nie skorzystałem, ale było to.mile z jego strony bo nie poczułem sie zaatakowany tylko zaopiekowany - duży plus. Niestety nie pamiętam jak Pan miał na imię, ale może mnie skojarzy. Ogólnie mozna wypocząć, dziękuję za pobyt i pozdrawiam załogę, pokój 222 😉 edit: koniecznie potrzebna jest siłownia.
Respuesta de FERGUS Club Pineda Splash
Dear Piotr Stankiewicz, Thank you very much for choosing our place for your holidays and the valuable review given to the Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the busy atmosphere around the communal areas this time of the year, the waiting times at the bar along with the introduction of a wider choice of vegetables in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Matty Holwell
hace 8 meses - 5 (Experiencia positiva)
All in all a great family hotel wohh amazing staff and selective foods every night. ❤️👌 the only down fall I'd say without being a moan is the pools open late and queuing up is ridiculous way before they open just to get a sun bed. And beers don't start until 11am from one bar. The other is 12pm. Never had that before. And you have to use drink cards to reduce the mess which I understand but yes it's weird. The entertaoner Andy is something else. He's always happy and energetic with a smile on his face. The hotel is very clean and rooms have ac. Even the WiFi is quality and strong. Thank you for a great experience ❤️💙❤️💙❤️
Respuesta de FERGUS Club Pineda Splash
Dear Matty Holwell, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the opening times of the pools along with the timing of the AI offer at the bar will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ian Wilson
hace 8 meses - 5 (Experiencia positiva)
The entertainment team was really good Noa and Yenia. Also the bar was good.
Respuesta de FERGUS Club Pineda Splash
Dear Ian Wilson, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Edward Kustow
hace 8 meses - 5 (Experiencia positiva)
jose antonio valdivieso naranjo
hace 8 meses - 5 (Experiencia positiva)
Perfecto para unas vacaciones tranquilas y divertidas. Gran equipo de profesionales y animadores . Ideal para las mascotas con gran libertad de movimiento. Siempre atentos y con una gran simpatia
Respuesta de FERGUS Club Pineda Splash
Estimado jose antonio valdivieso naranjo, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mr random 123
hace 8 meses - 5 (Experiencia positiva)
Absolutely amazing. The staff or kind and respectful, the entertainment team is one of the best I've seen, don't push you to play games and what not. The food is amazing, something different every day and plenty to go round so you don't go hungry. The only thing I could say about my experience is the doors on the toilet in the rooms have no locks and can also be soon through if tried. Apart from that, amazing hotel and stay, will definitely be staying again!
Respuesta de FERGUS Club Pineda Splash
Dear Mr random 123, Thank you very much for your valuable feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the lack of locks on the toilet door in the rooms, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
catherine hirst
hace 8 meses - 5 (Experiencia positiva)
Fantastic hotel and fantastic staff especially yenia the entertainment manager, the entertainment team do a great job to. Marcelo who works on the bar always goes out his way and helps people aswell. I will defnitely come back to this hotel. Alot of the entertainment staff go out of there way to speak and are so friendly especially david,andy,noa,mamen and the one who works in the teens zone, my 11 year old has adhd,autism and digeorge syndrome and they were so helpful with him
Respuesta de FERGUS Club Pineda Splash
Dear catherine hirst, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paula
hace 8 meses - 5 (Experiencia positiva)
Very clean hotel staff are amazing espcially the entertainers andy and david! Couldnt do enough for yous would definately recommend!
Respuesta de FERGUS Club Pineda Splash
Dear Paula, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Marta Paredes
hace 8 meses - 5 (Experiencia positiva)
Hemos pasado tres días en familia muy bonitos y acogedores en este hotel. Nos ha sorprendido para bien!!! En recepción nos encontramos a Elsa y fue muy amable y nos ayudo con todo lo que le preguntamos nada más llegamos. Luego conocimos a Jan, de Atención al Cliente y ha sido super amable estos días, y ya solo por eso merece la pena encontrar a gente así. Le comentamos que el hotel tenia alguna cosa a mejorar y el muy atento nos dijo que lo transmitiría a sus superiores. Creemos que es un buen hotel, pero deberían marcar algunas normas mas claras a la gente, como por ejemplo no ir en bañador o mojados por el hotel, o estirarse hacer una siesta en un sofá precioso de la planta baja. Creemos que actitudes así, si no se dieran, darían una mejor visión del hotel. Repetiremos seguro!!!! ✨✨✨✨
Respuesta de FERGUS Club Pineda Splash
Estimada Marta Paredes, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro FERGUS Club Pineda Splash. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre la supervisión de ciertos comportamientos; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rachael Phillips
hace 8 meses - 5 (Experiencia positiva)
Absolutely brilliant hotel. The staff are all so friendly. My daughter has a severe peanut allergy and this is the first time we’ve ever attempted all inclusive. The staff walked us round the buffet hall every meal and made sure we knew exactly what to avoid. Pools are great for all ages. We had a 2 bed suite which was very clean and spacious.
Respuesta de FERGUS Club Pineda Splash
Dear Rachael Phillips, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kiwini Kiwini
hace 8 meses - 5 (Experiencia positiva)
The entertainment is lovely. They made our holiday. They are so good with the kids. Yenia, Andy, David, arnau... amazing. This was our second time and we really came back for them. They only have one job: entertaining you.. there is also lifeguards who watch the kids all the time and give signs when the kids can use rhe glides
Respuesta de FERGUS Club Pineda Splash
Dear Kiwini Kiwini, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay another enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Marlies De Vries
hace 8 meses - 5 (Experiencia positiva)
Dayle Lapthorne
hace 8 meses - 5 (Experiencia positiva)
Great experience, family room was perfect. Food was fair. Drinks was as expected most all inclusive operate system token system now, always beds available even in busiest time of year although has to queue to get a good spot at 10 but your choice. Constant mini activities all day. Kids club was straight forward. Very clean and laid back upbeat staff. Ok location. Can’t believe the bad reviews nearly put me off booking this hotel, ignore the people that want everything for nothing. Check hotels website we saved 10% booking directly and paid on arrival than through jet2 holidays
Respuesta de FERGUS Club Pineda Splash
Dear Dayle Lapthorne, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
BABI Mama
hace 8 meses - 1 (Experiencia negativa)
The worst experience of our lives – this hotel is absolutely unsafe for tourists! Our stay at FERGUS Club Pineda Splash turned into a nightmare our family will never forget. During our holiday, €1,400 in cash, all our IDs (including our children’s), a driving license, and bank cards were stolen directly from our hotel room. What happened afterward was even worse than the theft itself. The hotel staff gave us absolutely no real help whatsoever. They didn’t offer even the most basic organizational support, despite the fact that we were in a foreign country with no money, no documents, and with small children! The reception’s only suggestion was to call us a taxi – despite us clearly stating that we had no way to pay for it. As a result, we had to walk over 40 minutes each way to the police station with our children to report the theft. We spent the entire evening at the police station – hungry, exhausted, and terrified. We didn’t sleep a single minute that night, worried about our safety and whether we’d even be able to return to Poland. No one from the hotel checked what happened, offered to speak with us, or provided any assistance at all. Even worse – from the circumstances, it is clear that the theft could only have been committed by someone with access to a hotel key card. There were no signs of forced entry, balcony access was impossible, and our room was on the second floor. Additionally, after returning home, we read another guest’s review stating that they had seen two cleaning staff members entering our room in the afternoon – even though our room had already been cleaned in the morning. We ourselves saw the cleaning cart parked outside our room at that time, which we found strange as we were coming back from the pool. We are certain this is when it happened. At that time, my daughter had been going back and forth to the room for towels and sunscreen – I don’t even want to think about what could have happened if she had walked in at that moment. A woman from the same floor, who also saw these two people entering, mentioned it in her review but did not inform us at the time – likely not wanting to ruin her holiday or have to make a statement to the police. This hotel offers zero safety, zero empathy, zero professionalism. If you care about your safety and your children’s safety – stay far away from this place.
Respuesta de FERGUS Club Pineda Splash
Dear BABI Mama, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you experienced poor service during your stay after the incident described We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. As for the missing items in your room and although we understand your point of view, please note the management followed the established procedures to check if any rules were not complied with by our housekeeping staff. Besides, allow us to express that there is no point in stealing from the rooms, as it would not only compromise their jobs but also the hotel's reputation. It is quite recommendable in any case to get the safety deposit box as the hotel does not have any liability for missing money/items left outside the room safe. Every detail is important to us, therefore, please be assured that we will look into this further to ensure that our guests feel like home. Thank you once again for your valuable feedback. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kamil Zarczynski
hace 8 meses - 5 (Experiencia positiva)
Jesteśmy pod wrażeniem Marceliny i Dominiki które zapewniały wspaniałe wrażenia każdego dnia, szczególnie naszym dzieciom. Codziennie rano nie mogły się doczekać kolejnych atrakcji :)) Serdecznie polecamy hotel Pineda de Mar. Ula i Kamil
Respuesta de FERGUS Club Pineda Splash
Dear Ula i Kamil, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alisha Hadden
hace 8 meses - 5 (Experiencia positiva)
Marcin Prozorowicz
hace 8 meses - 5 (Experiencia positiva)
Jan the best
Respuesta de FERGUS Club Pineda Splash
Dear Marcin Prozorowicz, Thank you for your excellent rating of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paige Ferris
hace 8 meses - 5 (Experiencia positiva)
Lovely clean hotel, brilliant staff, staff are quick with help assistants, definitely recommend.
Respuesta de FERGUS Club Pineda Splash
Dear Paige Ferris, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
brad anderson
hace 8 meses - 5 (Experiencia positiva)
Amazing hotel nice and clean couldn't thank the staff enough for the service
Respuesta de FERGUS Club Pineda Splash
Dear brad anderson, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mogza
hace 8 meses - 5 (Experiencia positiva)
Jan the best
Respuesta de FERGUS Club Pineda Splash
Dear Mogza, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
John Stephenson
hace 8 meses - 5 (Experiencia positiva)
Brilliant family hotel. Staff cannot do enough. Food is excellent and hotel is spotless
Respuesta de FERGUS Club Pineda Splash
Dear John Stephenson, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Carl Payler
hace 8 meses - 5 (Experiencia positiva)
Really clean and friendy hotel, staff are great always there to help with anything, will definately be coming back here 👍
Respuesta de FERGUS Club Pineda Splash
Dear Carl Payler, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Fei Long
hace 8 meses - 2 (Experiencia negativa)
A bit sad to see so many people queuing to get access to the deckchairs or all inclusive bar. a mostly Russian and British customers. Not too far from the beach where you ll find spanish families with a more quiet background, since parties last late in the hotel. Food s not Impressive sadly. The staff is working a lot and doing a great job to please the numerous clients. Sink drainer not connected so if you wash your hand too often the water will just get down under the cut from ikea-style furniture. Children are very happy with the 3 pools and slides of video games etc..Good atmosphere and price for those who love all inclusive clubs.
Respuesta de FERGUS Club Pineda Splash
Dear Fei Long, Thank you very much for your stay and your valuable feedback about the FERGUS Club Pineda Splash. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the faulty working of the sink in your room, the meal selection offered in the restaurant as well as for the queuing at the bar and the availability of sunbeds around the pool area. We have taken good note of all your remarks, and be certain we will do our best to improve our offering. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Bryony Cannon
hace 8 meses - 5 (Experiencia positiva)
what an amazing service from jan aka mr furgus! he made us feel very special and important! can't fault him at all! best hotel for families! we will definitely be back
Respuesta de FERGUS Club Pineda Splash
Dear Bryony Cannon, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nico Come on
hace 8 meses - 5 (Experiencia positiva)
Very clean hotel, friendly, proffessional staff, asming if they can help at any occasion. Good locatiom, close to town centre. Day passes not available when we needed to accomodare local family as per family event celebrared at hotel. Thay's the only down fall of our stay. We confirmed with hotel upfront that family can come but on arrival they were denied entrance. It was a bit awkward . Other than that modern beautiful family friendly hotel.. Nice pools, not overcrowded. Well reccomend for family stay
Respuesta de FERGUS Club Pineda Splash
Dear Nico Come on, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments about the availability of day passes under the circumstances described to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ashley Grainger
hace 8 meses - 5 (Experiencia positiva)
Very friendly staff, especially Jan the guest service guy, Good food, good facilities, would come back.
Respuesta de FERGUS Club Pineda Splash
Dear Ashley Grainger, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jaime almendra Sosa marquez
hace 8 meses - 2 (Experiencia negativa)
buena habitación piscinas muy bien limpio ,pero como no te levantes a las 8 los giris ponen la toalla y no coges un sitio hasta las 19;00 .....comida muy mala y muy ruidoso
Respuesta de FERGUS Club Pineda Splash
Estimado Jaime almendra Sosa marquez, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro FERGUS Club Pineda Splash y pedirle nuestras más sinceras disculpas por no haber cumplido con sus expectativas. Sus comentarios con respecto a la selección de platos y productos ofrecidos en el restaurante junto con la supervisión de la reserva de hamacas en las zonas de piscina serán trasladados a nuestra Dirección a la mayor brevedad para estudiar una solución a dichas situaciones y poder mejorar día a día nuestro servicio, así como instalaciones. Esperamos recibirles de nuevo y así poder mostrarles nuestros avances en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Katrina Hughes
hace 8 meses - 5 (Experiencia positiva)
Loved organising our excursions with Jan. He has been exceptional in helping with our trip and anything we need on our holiday
Respuesta de FERGUS Club Pineda Splash
Dear Katrina Hughes, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Arnau Gordón Raich
hace 8 meses - 5 (Experiencia positiva)
Fearless616847
hace 8 meses - Sin rating (Experiencia negativa)
Attesa di 3 ore per la camera, ma alla fine ci hanno dato un appartamento adiacente e non nell’hotel. Problemi con la card per il parcheggio: auto bloccata (pagato comunque 12€) e lenzuolo mancante per un letto, recuperato dopo un’ora. Personale poco cordiale nonostante le numerose file fatte alla reception per risolvere i vari problemi. Praticamente ho perso un giorno di vacanza. Totale disorganizzazione: non lo consiglio.
Kenza Bessaad
hace 8 meses - 1 (Experiencia negativa)
Je réserve cette hôtel AVEC PARKING ont me dit qu’il n’y a pas de place !!! Garez vous 3 rue plus loin (10min à pieds) J’arrive il est 17h30 donc les chambres doivent être prête déjà depuis 15h Ont me donne une chambre degueulasse ou il y avait encore les affaires des anciens avec leurs poubelle Je redescends à la réception le personnel ne s’excuse pas et me dit ont ça vous donner une autre et la femme de ménage va la vérifier J’arrive la chambre plus ou moins propre 2-3 parquet arracher la bouteille de savon cassé robinet rouillé un désastre Bref je descend pour profiter de la piscine à 19h ont me dit la piscine est fermé Le regret cette hôtel un moment entre mère fille gâcher A FUIR DE DÉCONSEILLE CETTE HÔTEL !!!!
Respuesta de FERGUS Club Pineda Splash
Chère Kenza Bessaad, Nous tenons à vous remercier sincèrement pour votre feedback suite à votre séjour dans notre hôtel FERGUS Club Pineda Splash. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience et sommes aussi désolés de l'impression donnée. Votre avis en tant que client nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons déjà transmis vos commentaires à la Direction pour procéder à des changements. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Cira Apicella
hace 8 meses - 1 (Experiencia negativa)
Attesa di 3 ore per la camera, ma alla fine ci hanno dato un appartamento adiacente e non nell’hotel. Problemi con la card per il parcheggio: auto bloccata (pagato comunque 12€) e lenzuolo mancante per un letto, recuperato dopo un’ora. Personale poco cordiale nonostante le numerose file fatte alla reception per risolvere i vari problemi. Praticamente ho perso un giorno di vacanza. Totale disorganizzazione: non lo consiglio.
Respuesta de FERGUS Club Pineda Splash
Dear Cira Apicella, Thank you for taking the time to tell us about your experience at our FERGUS Club Pineda Splash. It's disappointing to learn that you were unhappy with so many aspects of your stay. Please rest assured your comments and suggestions concerning the service provided have been shared with our Management for review and action. Your experience is certainly not the standard we usually provide, and we apologise for any disappointment caused. We hope we have the opportunity of welcoming you back to the hotel soon to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Berry Rutting
hace 8 meses - 5 (Experiencia positiva)
Prima vakantie gehad met het gezin. Personeel werk hard en is vriendelijk. Soms oogt het wat druk, bij het zwembad en er omheen, maar er is altijd wel een bedje beschikbaar. Ook het eten in het buffet restaurant is prima. Het zit niet direct aan zee, maar het is zeer goed te lopen.
Respuesta de FERGUS Club Pineda Splash
Dear Berry Rutting, Thank you for choosing to stay with us at the Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Karolina Karolina
hace 8 meses - 5 (Experiencia positiva)
Hotel usytuowany blisko miasta i plaży, pokoje bardzo ładne, obsługa świetna na każdym kroku-pomocni, specjalne pozdrowienia dla najlepszych kelnerów Abela i Mario (HALA MADRID 😂) oraz dla reszty kelnerów na barze. Polecamy. Hotel przyjazny i nie zauważyliśmy żadnych dziwnych posunięc w kierunku kradzieży i innych nieprzyjemności.
Respuesta de FERGUS Club Pineda Splash
Dear Karolina Karolina, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Robert Wszelak
hace 8 meses - 5 (Experiencia positiva)
Hubert
hace 8 meses - 5 (Experiencia positiva)
Hotel przyjazny dla rodzin z dziećmi. Czysto, smacznie, wygodnie. Animacje dla dzieci i dorosłych na wysokim poziomie.
Respuesta de FERGUS Club Pineda Splash
Dear Hubert, Thank you very much for your outstanding feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Gil Walters
hace 8 meses - 5 (Experiencia positiva)
Very pleased! Fantastic service from all staff, I’d recommend to all
Respuesta de FERGUS Club Pineda Splash
Dear Gil Walters, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Fearlicia
hace 8 meses - 4 (Experiencia positiva)
Bardzo dobre jedzenie, miła obsługa, super obiektywna.
Respuesta de FERGUS Club Pineda Splash
Dear Fearlicia, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Julcia sty
hace 8 meses - 5 (Experiencia positiva)
Super wakacje tutaj przepiekne miejsce i pyszne jedzenie baaardzo polecam na spedzenie milo czasu
Respuesta de FERGUS Club Pineda Splash
Dear Julcia sty, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Zbigniew Styczeń
hace 8 meses - 5 (Experiencia positiva)
GREAT
Respuesta de FERGUS Club Pineda Splash
Dear Zbigniew Styczeń, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Bart N.
hace 8 meses - 5 (Experiencia positiva)
Happy time
Respuesta de FERGUS Club Pineda Splash
Dear Bart N., Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
XaVi224 'Stepi'
hace 8 meses - 5 (Experiencia positiva)
Ethan
hace 8 meses - 5 (Experiencia positiva)
Absolutely fantastic place for a nice holiday the animation team where amazing and kept everyone entertained my favourite was Arnau as he was a really happy and friendly person the rooms where a little small but big enough overall the food is great for all ages and change it up every couple of days the location is good with a land train taking you around the area with lots of shops aswell there was a burger place around the corner from the hotel which was probably the best burger i have ever eaten would highly recommend that overall a fantastic holiday and would come again.
Respuesta de FERGUS Club Pineda Splash
Dear Ethan, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Tom
hace 8 meses - 5 (Experiencia positiva)
The animation team was amazing, they had us entertained and we participated in all the activities, our favourite was mr. Arnau the best we are gonna miss you! Duarte was great too! Food was great Service and hotel was just amazing would definitely come again
Respuesta de FERGUS Club Pineda Splash
Dear Tom, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
william dewar
hace 8 meses - 5 (Experiencia positiva)
Great resort, generous drink servings :D While you’re here definitely go to the burger restaurant down the road!
Respuesta de FERGUS Club Pineda Splash
Dear william dewar, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alison
hace 8 meses - 5 (Experiencia positiva)
A lovely hotel really friendly helpful staff we had a couple of issues (no fault of the hotel) but the staff couldn’t do enough for us. The rooms are really clean and cleaned everyday. A 5 minute walk to the beach and local shops. The food is lovely with a good selection something the kids will eat.
Respuesta de FERGUS Club Pineda Splash
Dear Alison, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Matthew Gee
hace 8 meses - 4 (Experiencia positiva)
Kid family friendly place…great selection of pools for everyone…all staff approachable and happy to help…plenty of food selection from restaurants…bar staff get through the queues quickly in busy periods…rooms cleaned daily and friendly staff also…
Respuesta de FERGUS Club Pineda Splash
Dear Matthew Gee, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Danielle Sherriff
hace 8 meses - 5 (Experiencia positiva)
Overall the resort is incredible.so many activities to do and the food is incredible!!! Everything is super clean and the rooms get cleaned every day so you don’t have to tidy up instead just enjoy the resort. I definitely recommend going to this place you will never want to leave.
Respuesta de FERGUS Club Pineda Splash
Dear Danielle Sherriff, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Honey Pritchard
hace 8 meses - 5 (Experiencia positiva)
Jan was very helpful in organising our trips! Lovely stay at this hotel, great food, rooms and facilities
Respuesta de FERGUS Club Pineda Splash
Dear Honey Pritchard, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alycia Brinant
hace 8 meses - 5 (Experiencia positiva)
Cette hôtel est excellent. Les chambres sont propres et bien organisé. Les activités sont super. L’hôtel est très accueillant et agréable. Je vous recommande vivement.
Respuesta de FERGUS Club Pineda Splash
Chère Alycia Brinant, Nous tenons à vous remercier sincèrement pour cet élogieux commentaire à la suite de votre séjour dans notre hôtel FERGUS Club Pineda Splash. Nous sommes heureux que l'hôtel, le personnel et les services que nous proposons, vous aient permis de profiter pleinement de votre séjour à Pineda de Mar. Nous vous remercions pour votre recommandation, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Thomas
hace 8 meses - 5 (Experiencia positiva)
Very good service and everything perfect very fun
Respuesta de FERGUS Club Pineda Splash
Dear Thomas, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kimberley Jones
hace 8 meses - 5 (Experiencia positiva)
Amazing 4 night stay with my two girls (8 & 3). We also came with other family too. Hotel is spotless, rooms cleaned everyday to a high standard, comfy beds! Staff very friendly. Plenty of food choice. The 1 token per person system works well. You don’t need a token for refillable fizzy drinks and water. We brought our own bottles to refill. The kids loved the pool and slides, lifeguard was amazing! The entertainment is fab, always something to do! One evening I paid €15 for a photo and frame for my daughters to have their photo taken with Mickey & Minnie. Also a T-Rex came and children could sit on top of that for photos. The beach and shops are a 5 minute walk. Usual souvenir type shops, restaurants, dessert places, supermarkets etc. We booked a trip to Marineland through the hotel reception. I paid €75 for myself and daughters including the coach. The hotel is a 5 minute walk from the train station. We got the train to Santa Susanna one evening as we visited there several years ago and remember there being quite a lot of shops. We also went on a “Land Train” to Calella. €5 per person, under 4s are free, payable by card. You can get on it outside the hotel. The beach is lovely but I’d advise water shoes as there’s a lot of stones in the sand. We would 100% return! ⭐️⭐️⭐️⭐️⭐️
Respuesta de FERGUS Club Pineda Splash
Dear Kimberley Jones, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sharde Elliott
hace 8 meses - 5 (Experiencia positiva)
Everything was amazing, the food, location and staff. The evening entertainment and Yenia was so good and helpful and lots of fun!!
Respuesta de FERGUS Club Pineda Splash
Dear Sharde Elliott, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Yannis Mauline
hace 8 meses - 5 (Experiencia positiva)
Ryan Fox
hace 8 meses - 5 (Experiencia positiva)
Kylie Dilkes
hace 8 meses - 5 (Experiencia positiva)
Jane I
hace 8 meses - 5 (Experiencia positiva)
The hotel is lovely- clean and kept very well. Great choice of drinks at the bar from milkshakes and iced coffee to sangria and cocktails. Pools are perfect and clean. Food has been nice but can be a bit samey. Would recommend this hotel for families as the entertainment at night if great for kids. There is also a kids club and activities throughout the day for both kids and adults. Staff are all so nice. Recommend!!
Respuesta de FERGUS Club Pineda Splash
Dear Jane I, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the meal variety offered in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
marceldQ9726DH
hace 8 meses - Sin rating (Experiencia negativa)
Fijne animatie team, gave game zone vriendelijke personeel ( duarte ) heel leuk met kinderen en een uitgebreide ruimte voor iedereen wat leuks
Colin Price
hace 8 meses - 5 (Experiencia positiva)
It was really good the staff are really good to talk to they make you feel really welcoming Andy is really nice to talk to he makes you feel really welcoming and Arnau is also nice to talk to
Respuesta de FERGUS Club Pineda Splash
Dear Colin Price, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Vincenzo Grillo
hace 8 meses - 5 (Experiencia positiva)
Bel posto...consiglio a tutti...io ero lì per lavoro,ma anche nel free time non è male,a due passi intorno alla struttura ci sono ottimi ristoranti,e non troppo lontano si raggiunge la spiaggia...se poi sei un pesaculo che non ha voglia nemmeno di fare una camminata,la piscina dell' hotel è ottima
Respuesta de FERGUS Club Pineda Splash
Dear Vincenzo Grillo, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rebecca Fuller
hace 8 meses - 5 (Experiencia positiva)
Absolutely love this hotel this is my 2nd time coming , yenia is amazing at what she does , always smiling and so friendly, arnau is so friendly and caring really great at doing his job , David is so funny and is so good with the children, the whole team are so friendly always have a smile on there face , they get everyone involved in what there doing , they are so energetic, I love this hotel and staff members, I will definitely be coming back next year
Respuesta de FERGUS Club Pineda Splash
Dear Rebecca Fuller, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
luki18a
hace 8 meses - 5 (Experiencia positiva)
Super spędzone wakacje. Animacje prowadzone przez panią Marcelinę oraz Dominikę zachwyciły nasze dzieci. Polecam
Respuesta de FERGUS Club Pineda Splash
Dear luki18a, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Lelandjoe Fullertrotter
hace 1 año - 5 (Experiencia positiva)
I recently stayed at club pineda splah hotels in Pineda de Mar and it was awesome! 🌊🏨 The hotel was super clean ✨ and the staff at reception was always willing to help with anything we needed. 🙌 The food at the bar ( marcelo is amazing and restaurant was delicious 🍴 and the breakfast, lunch and dinner were all top-notch. 🌟 Overall, I had a fantastic experience and would definitely recommend Pineda Splash to anyone looking for a great place to stay in Pineda de Mar, yenia is the best
Respuesta de FERGUS Club Pineda Splash
Dear Lelandjoe! Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are delighted that you enjoyed your stay and we certainly agree. where our dedicated staff plays a key role in our guests' overall experience. The entire team works hard to ensure we provide a high standard of service. and a warm and memorable experience. We hope to welcome you again in the near future so that you have another pleasant vacation. Best regards. Pineda Splash - 30º hotels
Neama Moghadam
hace 8 meses - 5 (Experiencia positiva)
Excellent hotel for all the family. There are 6 of us and everyone had something to do. Added bonus is the food. Usually on holiday it’s the same every day, but not here. Highly recommend for those with children. You won’t regret it.
Respuesta de FERGUS Club Pineda Splash
Dear Neama Moghadam, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Bigmac Tv
hace 8 meses - 5 (Experiencia positiva)
We came with our family a year ago and had the greatest time so we had to book again the staff are all lovely especially yenia and the entertainment team always chatty and bringing the energy and fun we’ve come for 4 weeks 2 years in a row and we’ve already booked the next year the room are lovely and the beds are comfy highly recommend for family’s the food is also great
Respuesta de FERGUS Club Pineda Splash
Dear Bigmac Tv, Thank you very much for your choosing us once again and for your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was again satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Dave en Melissa Zwiers
hace 8 meses - 4 (Experiencia positiva)
We verbleven in de appartementen die bij het hotel horen. En mochten gebruik maken van de faciliteiten. Leuk zwembad, aardige mensen.
Respuesta de FERGUS Club Pineda Splash
Dear Dave en Melissa Zwiers, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Daniel Page
hace 8 meses - 5 (Experiencia positiva)
Fantastic hotel. Great room, Staff excellent, the food is brilliant and the animation amazing, standouts are Arnau and David, we are defo coming back.watwr polo champions
Respuesta de FERGUS Club Pineda Splash
Dear Daniel Page, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Xabier Río de Frutos
hace 8 meses - 5 (Experiencia positiva)
La atención en el hotel fue excelente. Al llegar, nos asignaron una habitación que no se ajustaba a nuestras preferencias, pero el personal gestionó el cambio de forma rápida y eficiente, ofreciéndonos una alternativa que cumplía perfectamente con nuestras expectativas. Todo el personal, desde animación, socorristas, restauración y limpieza hasta recepción, fue siempre amable y atento. La comida también fue de muy buena calidad, con variedad y muy rica. Un lugar totalmente recomendable para viajar en familia.
Respuesta de FERGUS Club Pineda Splash
Estimado Xabier Río de Frutos, Muchas gracias por alojarse con nosotros durante sus vacaciones y por tomarse el tiempo para dejar su opinión acerca de su estancia. Nos alegra saber que estos días en el FERGUS Club Pineda Splash fueron satisfactorios y que pudieran disfrutar del encanto de nuestra zona. Le agradecemos igualmente sus comentarios acerca de nuestro equipo y nos alegramos de que la atención fuera de su agrado. Será un placer hacerles llegar sus palabras. Esperamos volver a verles muy pronto. Gracias de nuevo por reservar en FERGUS Group. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Stephen Moorehead
hace 8 meses - 4 (Experiencia positiva)
Harris Walker
hace 8 meses - 4 (Experiencia positiva)
Very nice hotel with very friendly staff, especially Andy who is great to get along with. Lots of activities throughout the day.
Respuesta de FERGUS Club Pineda Splash
Dear Harris Walker, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Natalia Santiago
hace 8 meses - 5 (Experiencia positiva)
Hem estat molt a gust en aquest hotel pensat especialment per a nens. Les instal·lacions són perfectes per gaudir en família, i les tres piscines ofereixen diversió per a totes les edats ( els adults també ho passem bé a les piscines de nens!) Tot estava molt net i ben cuidat, i l’ambient és molt agradable. Volem fer una menció especial al Jan per la atenció i detalls i a l’Arnau, de l’equip d’animació. És molt simpàtic, atent i té una energia que encomana. Et fa sentir com a casa des del primer moment. Gràcies a ell, l’estada ha estat encara més especial. Tenim clar que tornarem!!
Respuesta de FERGUS Club Pineda Splash
Estimada Natalia Santiago, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
elle Hall
hace 8 meses - 4 (Experiencia positiva)
nice hotel with lovely staff. Amel and Andy are really friendly, talkative and made us feel welcome. only downside to the stay was food. as my partner doesn’t eat pork there were a lot of pork items on offer so it wasn’t that ideal, but there were many other things to eat such as pasta, pizza chips ect. rooms were nice, clean and had storage so could hang few items of clothing up and put some clothes in draws and on shelves. brilliant stay overall great location, great facilities and lovely staff
Respuesta de FERGUS Club Pineda Splash
Dear elle Hall, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the introduction of a wider choice of alternatives to pork in the restaurant will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
jakub braszkiewicz
hace 8 meses - 5 (Experiencia positiva)
V167YMgabriell
hace 8 meses - Sin rating (Experiencia negativa)
J’ais beaucoup aimé venir à la salle de jeux surtout jouer à FIFA avec Duarte il est super sympa et il est toujours là pour nous quand on a besoin j’ais beaucoup aimé faire la connaissance de Alexandra elle est super cool et j’ais participé au tournoi de fifi et évite une fois incroyable . Et l’animation est cool aussi
X2577BWrodrigol
hace 8 meses - Sin rating (Experiencia negativa)
Duarte est très simpa et ses tournoi fifa sont excellent et une super ambiance et on communique super bien avec lui |Alexandra très gentille et sympathique et agréable
Michał Lubka
hace 8 meses - 5 (Experiencia positiva)
Polecam hotel zwłaszcza dla rodzin z dziećmi. Jest dużo animacji, występów, zabaw i super ciocie w strefie dla dzieci. Przede wszystkim "ciocia" Dominika i Marcelina z Polski. Wybraliśmy ten hotel że względu na Klub Przyjaciół Itaki i się nie zawiedliśmy. Dzieci SUPER ZADOWOLONE, nawet była strefa dla maniaków gier.
Respuesta de FERGUS Club Pineda Splash
Dear Michał Lubka, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that yourself and your family enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Eva de Santiago
hace 8 meses - 5 (Experiencia positiva)
Hem passat un cap de setmana en familia i marxem molt satisfetes, sobretot pel tracte rebut per part del personal. Les instalaciones són ideals tant per nens com per adults i les activitats que organitzen durant tot el dia son molt entretingudes. En resum un 10 i segur que tornarem!
Respuesta de FERGUS Club Pineda Splash
Estimada Eva de Santiago, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jak
hace 8 meses - 5 (Experiencia positiva)
Odin Kriek
hace 8 meses - 5 (Experiencia positiva)
Just a random person
hace 8 meses - 5 (Experiencia positiva)
Good service, they organize different activities the guests can partake in (for both parentd and children, as well as separate activities, so the parents can rest from their children :) ) they also three different pools and slides. The rooms are neat and clean, air conditioned. I slept comfortably. The location is also good, close to a train station (but not so close that it ruins the view or causes noise) so you can easily travel somewhere else if you want to (Like Barcelona). They are also close to a beach so if you don't feel like using their pools you can go there instead. They're also close to a market so you can go shopping there for trinkets, clothes and such. Overall had a positive experience, would come back no problem.
Respuesta de FERGUS Club Pineda Splash
Dear Just a random person, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
monika lol
hace 8 meses - 5 (Experiencia positiva)
Dominika Cieśla
hace 8 meses - 5 (Experiencia positiva)
malwina
hace 8 meses - 5 (Experiencia positiva)
Urszula C
hace 8 meses - 5 (Experiencia positiva)
Maximus 320
hace 8 meses - 5 (Experiencia positiva)
Laura Baker
hace 8 meses - 5 (Experiencia positiva)
Thank you to Lucas one of the chefs who was very kind and attentive. Thank you to Noa, David and Mamen from the animations team who were fabulous with the children in particular! Thank you all.
Respuesta de FERGUS Club Pineda Splash
Dear Laura Baker, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paul Tate
hace 8 meses - 3 (Experiencia positiva)
Great staff especially the entertainment staff they go above and beyond. Currently this is a pet friendly hotel what i was not aware of and that really put a dampener on our stay
Respuesta de FERGUS Club Pineda Splash
Dear Paul Tate, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Club Pineda Splash. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive comments on the fact if being a pet friendly hotel have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jacqueline Mcmanus
hace 8 meses - 5 (Experiencia positiva)
First time here, everything here for children and adults, fantastic hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Jacqueline Mcmanus, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Chris Walker
hace 8 meses - 5 (Experiencia positiva)
Perfect
Respuesta de FERGUS Club Pineda Splash
Dear Chris Walker, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Bradley Clark
hace 8 meses - 4 (Experiencia positiva)
Lovely service and helpful, great pools and lots of entertainment. Food is great for kids, not always enjoyed the food but that isn't a representation of the hotel, just a difference in country. Helpful to find out what else is around the hotel including food, activities etc.
Respuesta de FERGUS Club Pineda Splash
Dear Bradley Clark, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the meal choice offered in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
ismael guerra
hace 8 meses - 5 (Experiencia positiva)
He estado con mi mujer y mis dos hijas 2 semanas y lo hemos pasado muy bien,buen servicio mucha limpieza y sobre todo tengo que destacar dos cosas David el socorrista muy profesional y muy atento con las niñas y por supuesto el equipo de animación, hemos ido a muchos sitios con animación porque con niñas es lo que buscamos y como aquí en ningún sitio han sido los mejores animadores pero con mucha diferencia todos son muy buenos, majísimos simpáticos y atentos ,la directora, David,Mamen, Noa,Alexandra,Arnau,Andy y los demás unos fenómenos tontos, muchas gracias chicos nos habéis hecho pasar unas vacaciones guays
Respuesta de FERGUS Club Pineda Splash
Estimado ismael guerra, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
theresebY1785LP
hace 8 meses - Sin rating (Experiencia negativa)
Le matelas un peu raide mais a part cela je recommande cet hôtel.La nourriture est très variées...les enfants ont adorés les toboggans...
Nuria Diez Colsa
hace 8 meses - 5 (Experiencia positiva)
Hotel para familias muy adecuado. Tiene varias piscinas con toboganes en las que dejan flotadores de todo tipo. David el socorrista muy atento y pendiente de todo, se nota que hace bien su trabajo. Por parte de la animación un 20, tanto la de adultos como la de niños. Son animadores muy implicados y simpáticos. ( Noa, Mamen, David, Andy, Arnau, Alexandra,...) Mis hijas estuvieron encantadas todos los días. No querían hacer otra cosa que estar en el mini club. Recomendaremos éste hotel a nuestros conocidos sin ninguna duda.
Jason Baker
hace 8 meses - 5 (Experiencia positiva)
The entertainment team have been great with the children. They have gone above and beyond to make the stay feel special for the Children. Which in return means we have had a relaxing time. I want to say a special thank you to Noa and Mamen. For looking after our two 😈 We would also like to thank Lucas. One of the chefs, for great service throughout our stay.
خليل حمود
hace 8 meses - 5 (Experiencia positiva)
He pasado una semana increíble en el hotel, tanto las habitaciones como las piscinas en condiciones excelentes! Lo mejor sin duda el equipo de animación, trabajan todo el día sin parar. Para los adultos tienen actividades diarias mañana, tarde y noche! Y el kids club para los más peques inmejorables! Además de Teenzone para los adolescentes. Muchas gracias Yenia, Mamen, Arnau, David, Noa, Alexandra, Domi, Marcelina, Rita y Duarte por hacer nuestras vacaciones inolvidables.
Mark
hace 8 meses - 5 (Experiencia positiva)
Xavi Culler
hace 8 meses - 5 (Experiencia positiva)
La comida muy bien, vi varios comentarios sobre falta de variedad pero el buffet es muy completo y la animacion muy buena si vas con niños
Estefania Novo Regueiro
hace 8 meses - 5 (Experiencia positiva)
El pasado mes hemos estado disfrutando una semana de este hotel. Ha sido una escapada maravillosa, llena de momentos bonitos viendo disfrutar a los niños en el Kid’s Club, en las piscinas y correteando por las instalaciones sintiéndonos como en casa. La habitación ha estado muy bien y lo mismo las comidas. Sin duda repetiremos!! El personal ha sido muy cercano y profesional. Un gusto encontrar hoteles de ambiente familiar en la zona de la costa.
Fearless10705173643
hace 8 meses - Sin rating (Experiencia negativa)
sejour désastreux. passé par le site voyage prive comme a mon habitude j'ai cette fois çi été très déçue.||le site annonçait un hôtel familial avec un super cadre la plage a 300 mètres. premiere chose l'hôtel ne prends pas en compte le trajet de l aéroport passons. nous nous débrouillons pour prendre un bus. Le bus nous posent a 500 metres de l hôtel sans explications nous voilà à prendre un uber. ( je précise que j'ai un enfant de 2 ans avec moi ) nous arrivons sur place nous voilà placé en dehors de l hôtel cet a dire a 100 metres vachement pratique avec un enfant les allers retours chambres piscine restaurant.... nous sommes situés dans une rue pleine de poubelles de sdf fouillant dedans. l hôtel est posé au milieu d un quartier on dirait une piscine de résidence. notre chambre se trouve face aux livraisons et sortie de cuisine du bruit jusqu a 1h du matin et rebelotte a 5h super reposant !! l'hôtel nous informe que dans cet appartement hôtel il ne font pas le ménage et ne changent pas les serviettes du jamais vu !! cest un hôtel 4 etoiles. le matin il faut courir pour avoir un transat les gens jettent leur serviette et se précipitent dessus. autant dire que vous n avez jamais de place. le buffet est sans goûts toujours la meme chose. l'état de la chambre je n en parle pas poils dans la baignoire draps tâché micro ondes rouillé. dégueulasse et on vous informe que si vous ne jetez pas votre poubelle de chambre vous serez pénalisé de 5 euros !! lacces a la plage etait bloqué car innondation sous un espece de passage sous terre qui pue l urine. ||un quartier delabre avec des travaux partout. bref je ne conseil pas cet hôtel surtout pas pour des familles
Mylène
hace 8 meses - 4 (Experiencia positiva)
Hôtel très propre,situé à 300 m de la mer(chemin très simple et accessible aux PMR),personnel très gentil et efficace(mention particulière pour les agents de restauration et de ménage des chambres) Le restaurant est aussi bien le matin que le soir(nous étions en 1/2 pension),beaucoup de choix: soupe, crudités,plats cuisinés, woks,grillades,œufs,fruits de saison délicieux Dommage qu'il n'y ait pas de fromage ou de yaourts,ça manque un peu Animations en journée pour tous,le soir la part belle est faite aux enfants,et les spectacles s'arrêtent à 23h pile,donc pas trop tard pour se reposer. Les chiens sont acceptés. Piscines très bien et propres (eau un petit froide tout de même, la mer est tellement plus agréable !) 2 gros bémols pour moi,mais qui ne sont pas de la faute de l'hôtel : énormément de gâchis au restaurant (les gens se servent des assiettes pleines à craquer et la moitié part à la poubelle,sincèrement j'en étais gênée et outrée pour le personnel de restauration notamment, c'est une pure honte! 2eme bémol : les incivilités de certaines personnes qui à 23h le soir font claquer les portes,crient dans les couloirs laissent leurs petits enfants faire des comédies.... Globalement un séjour en famille réussi !
Randomscarz
hace 8 meses - 5 (Experiencia positiva)
My wife and my 3 year old daughter stayed in the hotel last weekend. My little kid had a blast at the activities offered for the children. I highly recommend this hotel if you have children. The breakfast was also amazing, very great value for the total price. We will come back!
Carlos Mendoza
hace 8 meses - 5 (Experiencia positiva)
The hotel is really great value because it offered very good food. The pool was amazing, I had a very good time! The rooms were nice too. I recommend it.
Elliot Smith
hace 8 meses - 5 (Experiencia positiva)
We had such a lovely experience at the hotel, we really enjoyed the facilities specially the restaurant🥰 also the kids club was a life saver!!! The kids really enjoyed it. We will definitely come back! Thank you to all the amazing staff that also made our stay so pleasant :)
malvina meloni
hace 8 meses - 1 (Experiencia negativa)
hotel désastreux malgres les photos qui donnent envie. un séjour décevant logé a l extérieur dans un appartement hôtel ( sans avoir choisi ) 100 metres pour se rendre au buffet ou a la piscine ou le ménage est fait et les serviettes changées une fois par semaine. situe dans une rue remplie de poubelles avec des sdf qui fouillent dedans face aux arrieres des cuisines donc livraison a 5h du matin. un cadre pas du tout propice aux vacances au milieu de nulle part. un hôtel où la rénovation des piscines et des chambres devrait être revue. bref rien ne va
Respuesta de FERGUS Club Pineda Splash
Chère malvina meloni, Nous tenons à vous remercier sincèrement pour votre feedback suite à votre séjour dans notre hôtel FERGUS Club Pineda Splash. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience et sommes aussi désolés de l'impression donnée. Votre avis en tant que client nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons déjà transmis vos commentaires à la Direction pour procéder à des changements. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ravi Moheeputh
hace 8 meses - 5 (Experiencia positiva)
Really great service. Customer service was brilliant all round. Special shout out to Jan who really made sure our stay was 5*.
Respuesta de FERGUS Club Pineda Splash
Dear Ravi Moheeputh, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nuno Santos
hace 8 meses - 4 (Experiencia positiva)
Very nice staff. Food is good. Drinks could be better! Sometimes too much noise and crowded around. I miss some quiet areas.
Respuesta de FERGUS Club Pineda Splash
Dear Nuno Santos, Thank you very much for your stay with us and your valuable review of our FERGUS Club Pineda Splash. We do appreciate both positive and constructive comments, therefore your remarks and suggestions concerning the quality of the drink choice offered along with the busy atmosphere around the communal areas this time of the year will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Martyna Rynkowska
hace 8 meses - 5 (Experiencia positiva)
kristineo575
hace 8 meses - Sin rating (Experiencia negativa)
Wij verbleven in het nabijgelegen appartement dit hoort bij dit hotel keten. Je kunt gebruik maken van de faciliteiten van het hotel. Vriendelijk personeel,leuke animatie. Wij hebben ons prima vermaakt
Sander van Doornmalen
hace 9 meses - 5 (Experiencia positiva)
Great hotel. Room is great, just as the personnel.
Respuesta de FERGUS Club Pineda Splash
Dear Sander van Doornmalen, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Danielle Coshell
hace 8 meses - 4 (Experiencia positiva)
A very clean, tidy and friendly hotel. The staff are lovely and very helpful. It is a busy hotel full of families but it just creates a lovely laid back atmosphere. The food is really nice and even the fussy children have had no issues in finding something they like due to the wide variety of food on offer. There are lots of things for the kids to do both inside and outside in the pools. The drinks card system works brilliantly and helps keep the hotel tidy. The rooms are on the smaller side but they are perfectly adequate for a holiday without falling over each other, plenty of wardrobe space, a fridge and safe. I would be happy to stay here again and more importantly the children would be happy to the same.
Respuesta de FERGUS Club Pineda Splash
Dear Danielle Coshell, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Oliver S
hace 8 meses - 5 (Experiencia positiva)
Fantastic staff that are always going above and beyond to make your holiday special… the entertainment team lead by yenia were 5 star and always had a smile and time to talk to people.
Respuesta de FERGUS Club Pineda Splash
Dear Oliver S, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sarah Teasdale
hace 8 meses - 5 (Experiencia positiva)
We stayed for 2 weeks at this hotel for our annual summer holiday. I think 10 nights would of been the sweet spot for.this particular holiday. Reason being there is very little to do in the area, unless your willing to take train to Barcelona. Saying that, the local towns near by are only 1- 3 stops away in each direction on the train and is definitely worth doing. The hotel is very clean and the staff are very friendly and helpful. Especially Jan and Berhni (bar) both helped me and my family on many occasions. The Hotel and pools are great especially if you have children and young teens, 3 big pools to choose from and are able to rotate throughout the day should you want to.! Food is okay but after 1 week can get a bit boring but it's all inclusive what do you really expect.! The local town surrounding the hotel has restaurants and cafes etc. Especially the burger restaurant on the strip, that was beautiful. Overall we've had a great holiday and have enjoyed our time here. If there was more things to do locally this take it to an amazing holiday. Again the staff made us welcome and were always friendly. They work extremely hard, all day. THE Rooms are kinda small but are fine and they are kept clean and tidy each day. Thanks again to Jan, Berhni and Esther (reception). Liam and family.!
Respuesta de FERGUS Club Pineda Splash
Dear Sarah Teasdale, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers despite the local offer in the surrounding areas. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Saraphena Hunt
hace 8 meses - 5 (Experiencia positiva)
Lovely hotel, staff is extremely helpful and friendly. Jan is excellent at advising different excursions you can book through the hotel. Bernie makes an amazing cocktail… you must try!!! (Bernie on the beach). Ester on reception greeted us on arrival with a friendly smile and helpful information. Would highly recommend coming here, with friends and family.
Respuesta de FERGUS Club Pineda Splash
Dear Saraphena Hunt, Thank you for taking the time to leave your opinion about our Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Eddy Danau
hace 7 años - 5 (Experiencia positiva)
Again enjoyed a wonderful holiday. Just like in previous years (almost 20 years). Super friendly staff. The animation team is great, clean rooms, etc.....
Respuesta de FERGUS Club Pineda Splash
Dear Eddy Danau, It was a pleasure to welcome you to our FERGUS Club Pineda Splash, this time under the new FERGUS brand. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Erwin de Groot
hace 8 meses - 5 (Experiencia positiva)
Heerlijk! Superrrr staff, so good! We stayed at the “Beatrix 2000” appartementen. Seat from the noisy swimmingpool from fergus
Respuesta de FERGUS Club Pineda Splash
Dear Erwin de Groot, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the Pineda de Mar. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Shan Jay
hace 8 meses - 4 (Experiencia positiva)
Day 1 of asking Sur Ronster Kaliszewski
hace 8 meses - 5 (Experiencia positiva)
El hotel està bien todo el personal bastante correcto. Pero sobretodo la animación es increíble, vale la pena mucho para la animación. Noa y Mamen son increíbles trabajan muy duro y hacen que la estancia sea mucho más amena. Si vais preguntad por ellas porque son increíbles.
Respuesta de FERGUS Club Pineda Splash
Estimad@ Day 1 of asking Sur Ronster Kaliszewski, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Lisa Sykes
hace 8 meses - 5 (Experiencia positiva)
Entertainment staff it is very good special yenia and arnau are the best
Respuesta de FERGUS Club Pineda Splash
Dear Lisa Sykes, Thank you for your excellent review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ava Wildman
hace 8 meses - 5 (Experiencia positiva)
Amazing hotel stayed with my 12 3 and 2 year old. Great for all ages and the animation team are exceptional especially Andy, Arnau and Yenia! Will be coming back next year xxx
Respuesta de FERGUS Club Pineda Splash
Dear Ava Wildman, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to Pineda de Mar. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Muzyka
hace 8 meses - 5 (Experiencia positiva)
El hotel está muy bien pero lo que mejor está es la animación, los chicos trabajan muy muy duro. Su jefa hace un muy buen trabajo, y ellos la siguen sin problema. Hacen unos shows increíbles. Mamen y Noa son mis favoritas, ellas trabajan muy duro en el miniclub, minidisco, y en los shows. De verdad el hotel vale muchísima la pena sobretodo por la animación!
Respuesta de FERGUS Club Pineda Splash
Estimad@ Muzyka, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jeff Nash
hace 8 meses - 5 (Experiencia positiva)
Erin Baxter
hace 8 meses - 4 (Experiencia positiva)
Great hotel and fabulous way to celebrate our boys 1st birthday! All staff are so friendly and welcoming, really enjoyed our stay and will definitely be back!
Respuesta de FERGUS Club Pineda Splash
Dear Erin Baxter, Thank you so much for choosing to spend the special occasion at our FERGUS Club Pineda Splash with us. It gives us great satisfaction to know that we have met your expectations and you all had a memorable 1st birthday celebration. We are also delighted to learn that you were well-taken care of by our team. We truly appreciate your kind words and look forward to welcoming you back soon. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ilona Kłosowska
hace 8 meses - 5 (Experiencia positiva)
Amanda Ditzler
hace 8 meses - 5 (Experiencia positiva)
My kids have a great time here thanks to the friendly staff, games and entertainment! It reminds me of American family summer camps. The hotel is big enough to keep them entertained & small enough I can monitor them easily. We love the entertainment director. Our only complaint is that the kids really missed the trips to the beach for football, foam party, etc. with the kids’ club this year! We hope they will bring these joys back.
Respuesta de FERGUS Club Pineda Splash
Dear Amanda Ditzler, Thank you very much for your valuable feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of trips to the beach with the kids’ club, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again on your next visit to Pineda de Mar. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Evelien Michels
hace 8 meses - 5 (Experiencia positiva)
Verzorgde kamers met alle comfort, vriendelijke behulpzame staf en uitermate geschikt voor gezinnen met kinderen.
Respuesta de FERGUS Club Pineda Splash
Dear Evelien Michels, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
tammy dilley
hace 8 meses - 4 (Experiencia positiva)
So we just came back a party of 7 in 3 rooms wasn’t great that we was split all up but it worked out , got to say the rooms was cleaned every day and was brilliant did get attacked by bugs of some kind on my balcony came out the light fitting , so couldn’t keep the door open but had A/C , The pools was very busy if you didn’t stand in the que at 10 u wasn’t getting a bed found it really annoying that the same family had beds at both pools so they could follow the sun which left 6 beds empty either side all day I did ask why it was aloud and was told they using them all (why a child of 2 needs a Sun bed I don’t know) , we did find a pool on the top very quiet and we loved it but did get told to stop splashing in the pool as the water was dripping over the edge on the people below , biggest highlight was this amazing lady NOA she was fantastic with my little one he’s a very shy boy but took to her so well and refused to go kids club on the last day because she wasn’t there it was her day off give this girl a pay rise she’s amazing, The beach was awful tiny stones and rubbish all in the sea and was so rough we couldn’t go in it , food was ok not great but ok we didn’t starve dinner was a bit late for us so skipped it out most days by 7 my boy was very tired so we just made do , love the ticket card drink thing saved all the cups everywhere, most of the staff was lovely any problem was sorted out , just the one on check out was very mardi but it was a very early morning would I return probably not just from beach issues and how busy it was at the pools.
Respuesta de FERGUS Club Pineda Splash
Dear tammy dilley, Thank you for taking the time to review your stay with us at the FERGUS Club Pineda Splash. We are delighted to hear that you enjoyed the friendly staff. Our team works hard to provide a welcoming atmosphere and it's great to know that their efforts are appreciated. We acknowledge your concerns regarding the busy atmosphere around the pool areas this time of the year and apologise for any inconvenience you may have experienced. We are continuously working on improvements, and your feedback is valuable in helping us identify areas that may need attention. Rest assured, we will take your comments into consideration. We look forward to welcoming you back in the future to show you the improvements made. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kami988
hace 9 meses - Sin rating (Experiencia negativa)
Das Essen ein Albtraum. Fleisch-Spieße werden vorbereitet bzw. Gekocht und aufgetaut und dann in den Kühlschrank aufbewahrt. Dann kommen die ein Tag später auf den Grill. Alle Gäste haben die Fleisch-Spieße auf den Tellern liegen gelassen da ungenießbar. Hähnchen-Flügel genau das gleiche Prinzip. Alles Sachen Tiefkühl und Dosengemüse. Wir haben uns 9 Tage nur von Pizza (wobei auf der Pizza ein Stück Plastik war, siehe Bild) und Pommes ernährt. Die Kühlung für Wurst, Käse und Dessert defekt. Alle Sachen wurden nicht entsorgt, sahen unappetitlich und verdorben aus. Dies ist die Wahrheit und wirklich so gewesen. So was habe ich nicht erlebt. Laut einer Kellnerin, wurde durch den Besitzerwechsel, die Anzahl der Köche von 13 auf 5 rationalisiert. 8 Köche wurden entlassen. Daher wird alles am Vortag vorbereitet und nicht frisch zubereitet. Die Pools sind alle milchig gewesen, weil wenig gereinigt und Chlor ist ein Fremdwort für das Hotel. Becher wurden in Sachen all inklusive nicht korrekt gereinigt, daher wurde meine Frau krank, weil gefühlt jeder im Hotel gehustet hat. Der Wasserspender Keimursache Nummer 1. jeder hat seine benutzen Becher an den Spender gehalten und so wurde jeder krank. |Mach bitte einen großen Bogen um das Hotel.
Judith García
hace 9 meses - 4 (Experiencia positiva)
El hotel es ideal para familias con niños/as. Tiene varias piscinas con poca profundidad y toboganes para pequeños y otras para más grandes. Además tienen una zona Kids club con monitoras internacionales vigilando y haciendo actividades. Nuestros hijos se lo pasaron muy bien. La variedad del bufet y la calidad eran limitadas. A destacar en positivo el desayuno. Nuestra habitación doble delux era muy espaciosa, sin embargo estaba ubicada en la sexta planta y el ascensor no llegaba hasta allí, por lo que el último tramo se debía subir por las escaleras.
Respuesta de FERGUS Club Pineda Splash
Estimada Judith García, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Nos complace saber que ha disfrutado de su estancia en nuestra compañía y que nuestros servicios han sido, en su mayoría, de su agrado. Permítanos informarle que hemos tomado buena nota de sus observaciones en cuanto al alcance del ascensor con respecto a la sexta planta y le haremos llegar copia a la Dirección para su consideración. La Dirección del hotel y todo el equipo le agradecen sus comentarios, esperamos volver a verles pronto. Gracias igualmente por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
MrArmo96 __
hace 9 meses - 3 (Experiencia positiva)
Wij verbleven recent in Hotel Fergus Pineda Splash en hebben gemengde gevoelens over ons verblijf. Pluspunten: Het personeel is zonder twijfel het hoogtepunt van het hotel – vriendelijk, behulpzaam en altijd met een glimlach. Ze doen echt hun best om je welkom te laten voelen. De zwembaden zijn prima onderhouden en zeker leuk voor gezinnen met kinderen. Ook de kamers zijn netjes, ruim genoeg en worden goed schoongehouden. Minpunten: Het eten viel helaas wat tegen. Er is weinig variatie en veel gerechten missen simpelweg smaak. De buffetopstelling is vaak wat chaotisch en onoverzichtelijk, zeker tijdens drukke momenten. De keuken zou met wat meer structuur en aandacht voor smaak en presentatie echt veel kunnen winnen. Conclusie: Als je vooral komt voor de zon, het zwembad en een ontspannen sfeer met vriendelijk personeel, dan zit je hier goed. Verwacht alleen niet te veel van het eten – dat is echt het punt waar het hotel op achterblijft
Respuesta de FERGUS Club Pineda Splash
Dear MrArmo96 __, Thank you for choosing us and taking the time to leave your valuable review of our FERGUS Club Pineda Splash. Your kind words about the whole team are much appreciated. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all the comments which you have raised regarding the preparation of the meal choice offered in the restaurant and be assured we will keep on working to improve our offering. We do hope that you will give us another try in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kami
hace 9 meses - 1 (Experiencia negativa)
Das Essen ein Albtraum. Fleisch-Spieße werden vorbereitet bzw. Gekocht und aufgetaut und dann in den Kühlschrank aufbewahrt. Dann kommen die ein Tag später auf den Grill. Alle Gäste haben die Fleisch-Spieße auf den Tellern liegen gelassen da ungenießbar. Hähnchen-Flügel genau das gleiche Prinzip. Alles Sachen Tiefkühl und Dosengemüse. Wir haben uns 9 Tage nur von Pizza (wobei auf der Pizza ein Stück Plastik war, siehe Bild) und Pommes ernährt. Die Kühlung für Wurst, Käse und Dessert defekt. Alle Sachen wurden nicht entsorgt, sahen unappetitlich und verdorben aus. Dies ist die Wahrheit und wirklich so gewesen. So was habe ich nicht erlebt. Laut einer Kellnerin, wurde durch den Besitzerwechsel, die Anzahl der Köche von 13 auf 5 rationalisiert. 8 Köche wurden entlassen. Daher wird alles am Vortag vorbereitet und nicht frisch zubereitet. Die Pools sind alle milchig gewesen, weil wenig gereinigt und Chlor ist ein Fremdwort für das Hotel. Becher wurden in Sachen all inklusive nicht korrekt gereinigt, daher wurde meine Frau krank, weil gefühlt jeder im Hotel gehustet hat. Der Wasserspender Keimursache Nummer 1. jeder hat seine benutzen Becher an den Spender gehalten und so wurde jeder krank. Mach bitte einen großen Bogen um das Hotel.
Respuesta de FERGUS Club Pineda Splash
Liebe Kami, wir bedanken uns, dass Sie sich die Zeit genommen haben, Ihre Erfahrung in unserem FERGUS Club Pineda Splash mit uns zu teilen. Wir bedauern zu hören, dass Ihr Aufenthalt nicht wie erwartet war und zufolge, dass wir Ihre Urlaubsansprüche nicht entsprechen konnten. Ihre wertvollen Kommentare über die Reinigung der Becher, die im Restaurant angebotene Speisen Auswahl, sowie über die Sauberkeit der Pools haben wir gut notiert, und werden sie an unseren Abteilungsleiter und Management weiterleiten, damit unsere Einrichtungen und Service verbessert werden können. Bitte beachten Sie, dass das Hotel die aktuellen Hygienevorschriften sowie die regelmäßigen Kontrolluntersuchungen einhält. Wir wünschen Ihnen alles Gute und verbleiben mit freundlichen Grüßen, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Noelia Agudo
hace 9 meses - 5 (Experiencia positiva)
Me encanta 😍 y a mis hijos más!
Respuesta de FERGUS Club Pineda Splash
Estimada Noelia Agudo, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Léa Longue-Lebrun
hace 9 meses - 5 (Experiencia positiva)
J’ai adoré mon séjour, l’équipe d’animation est super, la restauration est super, avec beaucoup de choix. Nous sommes très bien accueilli, puis les chambres sont super bien entretenues. Ma famille (2 adultes et 1 ado) nous sommes vraiment bien amusés au sein de l’hôtel Fergus club Pineda Splash. Merci à vous tous pour votre accueil chaleureux et votre bienveillance ☺️
Respuesta de FERGUS Club Pineda Splash
Chère Léa Longue-Lebrun, L'ensemble de l'équipe du FERGUS Club Pineda Splash se joint à moi pour vous remercier pour ce très agréable commentaire mettant en valeur leur professionnalisme et la qualité de nos installations et prestations. Nous espérons avoir le plaisir de vous retrouver très prochainement. Bien cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alex Vazquez
hace 9 meses - 5 (Experiencia positiva)
Coline Lebrun
hace 9 meses - 5 (Experiencia positiva)
Nous avons passé une super semaine au FERGUS Pineda Splash, en famille (2 adultes et 1 enfant), et nous en gardons un excellent souvenir ! Tout était au top : La restauration : plats variés, il y en a pour tous les goûts, avec une bonne qualité et du choix à chaque repas. Les chambres : très propres et confortables, bien entretenues chaque jour. Les animations : présentes toute la journée et le soir, toujours dans la bonne humeur ! Notre enfant s’est régalé, et nous aussi. Le personnel : un grand merci à tous ceux qui travaillent dur chaque jour pour rendre ces vacances inoubliables. Mention spéciale aux femmes de ménage, maîtres-nageurs, réceptionnistes, équipes de restauration et surtout aux animateurs qui mettent une super ambiance ! Merci à toute l’équipe pour ces belles vacances. Nous reviendrons avec plaisir ! 😊
Respuesta de FERGUS Club Pineda Splash
Chère Coline Lebrun, Nous vous remercions d'avoir pris le temps de nous laisser cet avis et sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement FERGUS Club Pineda Splash. Nous sommes très heureux d'apprendre que votre séjour dans notre hôtel fuit une réussite et vous remercions de vos éloges. Nous ne manquerons pas de le faire savoir à tout notre personnel. Votre bien être et confort sont notre priorité. Au plaisir de vous revoir prochainement. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
MARIA JOSE MUIÑO CARDOZO
hace 9 meses - 5 (Experiencia positiva)
Hotel muy familiar perfecto para ir con niños y llevar a tu mascota. Personal súper atento y amable siempre pendientes de los huéspedes. Animación muy implicada y con muchas ganas de entretener. Habitaciones confortables y limpias. Las instalaciones muy variadas y en buen estado, muchas piscinas. La zona infantil (Splash) un acierto tanto para pequeños como para adolescentes. Repetiremos sin duda!
Respuesta de FERGUS Club Pineda Splash
Estimada MARIA JOSE MUIÑO CARDOZO, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Lianna Matevosjan
hace 9 meses - 4 (Experiencia positiva)
19 juli 2025 kwamen we aan in het hotel. Hotel leek op de foto’s veel mooier dan het is. Ze geven zichzelf 4 sterren maar helaas zou ik meer 3 kunnen geven. Verder is het wel lekker omdat zwembaden klein zijn en je meer overzicht hebt voor je kinderen. Jammer genoeg zijn er altijd zelfde activiteiten en shows er komen niet veel bij kijken. Hotel medewerkers zijn wel super lief. Kamers worden redelijk schoongemaakt. En nu het allerbelangrijkste. Ik heb alle reviews gelezen en veel mensen gaven aan dat eten altijd zelfde is en erg weinig variatie. Helaas is het echt waar. Voor een 4 sterrenhotel met all in is de prijs niet waard. All in is pas vanaf 11 uur en daarvoor moet je betalen. Snack tijd is van 11-12 en 16.00 tot 18.00 uur en s’ avonds geen snack. Er zitten 4 cocktails inbegrepen maar geen smaak. Ontbijt-lunch-dinner altijd zelfde en echt waar heel wienig. Fruitsoorten niet veel dus niet zo fijn voor echte smullers. Voor mij is veiligheid en plezier van de kinderen belangrijk daarom voor deze hotel gekozen omdat er glijbanen in zatten maar verder zou ik niet meer voor deze hotel gaan kiezen omdat het prijskwaliteit niet redelijk is voor wat je verwacht. Hoop dat ik met mijn review anderen kan helpen. Dit is niet bedoeld om het hotel zo een negatieve review te geven maar voor anderen die echt voor kwaliteit gaan. En het is wel zo dat ik misschien zo ervaar maar dat anderen het juist goed vinden dus een review blijft zeer persoonlijk.
Respuesta de FERGUS Club Pineda Splash
Dear Lianna Matevosjan, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are pleased to know that you liked our hotel on the whole, despite the issues mentioned for which we herewith apologise. Be assured we have noted your constructive feedback about the meal variety offered in the restaurant along with the time set for the AI package which has been duly reported to our management team for consideration. We are sorry to hear that you did not find the value for money in terms of room price, we will look into it further. Looking forward to seeing you again in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mel van den Reek
hace 9 meses - 5 (Experiencia positiva)
Het was weer geweldig, en het entertainment weer super, mijn dochter is gek van noa , daar zouden er meer van moeten zijn, ze is in 1 woord geweldig. Tot volgend jaar
Respuesta de FERGUS Club Pineda Splash
Dear Mel van den Reek, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
J Félix V.
hace 9 meses - 5 (Experiencia positiva)
Llevamos años viniendo a este hotel y la verdad es que el trato es excelente, te hacen sentir como en casa, excelente "YENIA" como jefa de animación, "ABEL, DAVID y ANDY" como animadores y "KIKO", responsable del bar y todo un profesional en su trabajo , trato entrañable y familiar. También un abrazo a "JAN", es un chico nuevo que se desvive por los clientes, tanto en el comedor como en recepción. Seguro que me dejó a alguien pero todos han sido maravillosos y entrañables durante nuestras estancias. Seguiremos repetiendo. Pd. ABEL debe volver al equipo de animación, en el bar llegará a ser un crack pero la animación es su vocación y habéis dejado cojo a un gran equipo.
Respuesta de FERGUS Club Pineda Splash
Estimado J Félix V., Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros, esta vez bajo la nueva marca, fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Edel Rondon Rodriguez
hace 9 meses - 5 (Experiencia positiva)
Soy agente de viajes y visito muchos hoteles con mi familia. Este sin duda es uno de los que más repito en costa maresme. El equipo de animación increíble , Yenia la jefa de animación es la mejor y sus chicos David , Andy y Abel, todo el día con actividades y una gran sonrisa. Mis hijos de 9 y 14 años disfrutan muchísimo.Esta vez hemos conocido a Jan en recepción y restaurante nos ayudó muchísimo e hizo muy especial el cumpleaños de la mejor amiga de mi hija. Kiko en el bar cada año más amable y servicial. Gracias a todos por el buen trabajo que hacéis!!!
Respuesta de FERGUS Club Pineda Splash
Estimada Edel Rondon Rodriguez, Muchas gracias por elegirnos en tan especial ocasión y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Agni P
hace 9 meses - 5 (Experiencia positiva)
Great entertainment team in miniclub for kids. My kid enjoyed the activities in the club very much! Many thanks Marcelina, Dominika and Noa! <3
Respuesta de FERGUS Club Pineda Splash
Dear Agni P, Thank you very much for your excellent review as well as for your stay at our FERGUS Club Pineda Splash. Your kind words about the entertainment team are much appreciated. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Olivia Hennessy
hace 9 meses - 5 (Experiencia positiva)
We thoroughly enjoyed our stay! We came as a group of 7 people with 3 rooms, all 3 rooms were clean and comfortable. Rooms were cleaned and made up everyday leaving fresh towels which was lovely! Animation team made our holiday! They were so friendly and we hope to return to visit them! Food is a bit limited and repetitive but always something to eat even if it’s chips pasta or pizza! Staff try extremely hard with their English and some speak it very well! Overall very happy and would return!
Respuesta de FERGUS Club Pineda Splash
Dear Olivia Hennessy, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It will be our pleasure to welcome you again on your next visit to the area. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
David Poudevigne
hace 9 meses - 5 (Experiencia positiva)
En séjour tout compris , nous étions en groupe de 19 personnes. L'hôtel est bien placé, très agréable, une équipe vraiment dévouée et extrêmement efficace pour que tout soit toujours parfait. La propreté est un point fort, les trois repas en buffet aussi. (Il faut améliorer les desserts) il faut savoir que le parking est petit, mais pas cher (12€/j) et nous avons eu la chance d'avoir 4 places/ 6 véhicules. Je regrette juste le all inclusive avec beaucoup d'exceptions (comme le ricard) et surtout pas à tous les horaires. Impossible de me faire offrir le dernier café après 8 jours sur place avant les 4h de route a faire pour rentrer, parceque il était 10h30 et que le all inclusive commence a 11h... (et que mon argent était dans la voiture avec les valises.)
Respuesta de FERGUS Club Pineda Splash
Cher David Poudevigne, Nous vous remercions d'avoir pris le temps de nous laisser cet avis et sommes ravis que vous ayez apprécié votre séjour au FERGUS Club Pineda Splash Nous sommes heureux de lire votre satisfaction concernant notre hôtel et nous prenons note de vos commentaires sur les horaires prévus pour l'AI au bar ainsi que sur la sélection de desserts au restaurant. Nous accompagnerons notre équipe afin d'améliorer nos prestations et de faire en sorte que vous ne rencontriez des problèmes chez nous. Merci d'avoir choisi FERGUS Group. Au plaisir de vous accueillir de nouveau. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sandro Labernia García
hace 9 meses - 5 (Experiencia positiva)
Sin duda un buen hotel familiar en la costa del maresme, zona de pisicinas muy buenas con toboganes muy chulos para niños y no tan niños, el miniclub está muy bien y el personal para ello son muy atentos y interactúan mucho con los niños! El buffet está muy bien y variado! Sin duda un experiencia muy buena que repetiré con mi familia y amigos!
Respuesta de FERGUS Club Pineda Splash
Estimado Sandro Labernia García, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Katarina Dobrynina
hace 9 meses - 5 (Experiencia positiva)
Helene Quaden
hace 9 meses - 5 (Experiencia positiva)
Fijn hotel, met zeer goed animatieteam. Hebben een heel gevarieerd programma. Zowel overdag als in de avond. Personeel heel vriendelijk en eten ook gevarieerd.
Respuesta de FERGUS Club Pineda Splash
Dear Helene Quaden, Thank you very much for your positive opinion and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your lovely comments about all our staff. They work every day for our guests to feel "like home" and the best pleasure they can have is to know they have managed to be helpful. It will be our pleasure to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Y8839EIlilianam
hace 9 meses - Sin rating (Experiencia negativa)
Foi a nossa primeira vez no hotel e sem duvida voltaremos a repetir! Desde a nossa chegada, os funcionários sao incansáveis! A comida e muito boa e tem variedade! Adoramos as piscinas. O grupo de animadores sao muitos divertidos e sabem cativar todos os hospedes, especialmente a Alexandra, que o cuidado e a atencao com as criancas é excepcional! Um enorme obrigado a todos
sythav2025
hace 9 meses - Sin rating (Experiencia negativa)
Het animatieteam was fantastisch zeker met Abel, Lucia en Julia. Dit is nu het tweede jaar dat ik er ben geweest en het was dit jaar nog beter dan vorig jaar. Ze voelde echt aan als een familie. Het afscheid was nog moeilijker dan gedacht. Ze waren meer dan een animatieteam, ze zijn echte vrienden geworden. Mamen, Noa, Alexandra, David , Arnau , Andy , Rita , vasillé, Duarte en yenia
veroniquev982
hace 9 meses - Sin rating (Experiencia negativa)
Een super vakantie gehad. Van 6 tot 17 juli een fantastische ervaring beleefd met het animatieteam. Al het personeel is heel vriendelijk. Het eten was gevarieerder dan vorig jaar.
carinea443
hace 9 meses - Sin rating (Experiencia negativa)
Het animatieteam was SUPPER. Kamer zeer proper,elke dag propere handdoeken, regelmatig verschoning van de lakens. Eten veel gevarieerder dan vorig jaar. Bar,is een topteam. Komen zeker terug.
812filipv
hace 9 meses - Sin rating (Experiencia negativa)
Een keileuke tijd gehad met het animatieteam. Abel,Lucia,Julia. Iedereen was heel vriendelijk de mensen van de bar het personeel van het restaurant,het poets personeel.
307heleneq
hace 9 meses - Sin rating (Experiencia negativa)
Yenia en Arnau de 2 beste entertainer van het animatieteam. ❤️❤️❤️❤️❤️||Pineda y splash hotel is geweldig. ||Animatieteam is top.
Roy Snow
hace 9 meses - 5 (Experiencia positiva)
Silvia
hace 1 año - 5 (Experiencia positiva)
Weer een geweldige vakantie gehad dankzij het fantastische spaanse animatie team.Abel,Julia,David,Arnau,Andy,Nora en Memet zijn zo’n goed team met elkaar alsof.ze familie zijn,daardoor zijn de shows perfect en alle activiteiten ontzettend leuk om aan mee te doen,ze zijn altijd enthousiast en werken ontzettend hard,geven ons energie en door mee te doen leer je alle mensen uit het hotel kennen ,maak je vrienden . Hierdoor voelt het voor ons ook als familie. We hebben met elkaar gelachen en met elkaar gehuild en vooral genoten van de spellen ,aquagym en zumba ,het dansen en de perfecte shows. Houd dit spaanse animatie team bij elkaar dan komen we volgend jaar zeker terug! Dank jullie wel,we houden van jullie en gaan jullie ontzettend missen.
Respuesta de FERGUS Club Pineda Splash
Dear Silvia, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Filip Van Grootel
hace 9 meses - 5 (Experiencia positiva)
Het animatieteam was keileuk met Abel,Julia,Lucia,David,Arnau,Mamen,Noa,Andy,Duarte,Alexandra,Rita,Basilé en Yenia. Ik miste de Love On the beach cocktail van vorig jaar
Respuesta de FERGUS Club Pineda Splash
Dear Filip Van Grootel, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Club Pineda Splash. We are glad you had an enjoyable stay with us, and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
sytha van grootel
hace 9 meses - 5 (Experiencia positiva)
Het animatie was geweldig. Mamen, Noa, David, Arnau, Andy, Abel, Julia, Lucia, Duarte, Alexandra, Rita , Vasillé en Yenia hebben voor altijd een plekje in mijn hart. T’estimo. ❤️
Respuesta de FERGUS Club Pineda Splash
Dear sytha van grootel, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
David Marrades
hace 9 meses - 5 (Experiencia positiva)
Servicio de 10! Muy recomendable!
Respuesta de FERGUS Club Pineda Splash
Estimado David Marrades, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Pedro Lopes
hace 9 meses - 5 (Experiencia positiva)
Este hotel e muito bom para famílias. Todos os funcionários são muito prestaveis. Tem 3 piscinas que dá para crianças e adultos.As piscinas tem nadadores salvadores. Há uma excelente equipa de animação que interaja com os clientes. A Alexandra do miniclub foi fantástica. Sempre atenciosa e fazer actividades para as crianças. A minha filha adorou estar com a Alexandra.Gostou tanto que preferia o miniclub do que a piscina.☺️ Os espetáculos musicais são muito bons e divertidos. O Duarte da teenzone também foi muito prestável e atencioso. Há jogos para todas as crianças. É sem dúvida, um hotel a voltar. Muito obrigado e continuação de bom trabalho.
Respuesta de FERGUS Club Pineda Splash
Dear Pedro Lopes, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you and your family had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rosa Castaño González
hace 9 meses - 5 (Experiencia positiva)
Hemos estado una semana .La experiencia a sido muy buena.El equipo de animación excelente!!Mi hija de 8 años a disfrutado muchísimo con las actividades para niños que ofrece el hotel.El hotel está muy limpio.Volveremos a repetir.!!!!
Respuesta de FERGUS Club Pineda Splash
Estimada Rosa Castaño González, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
AMANDA DUSKEY
hace 9 meses - 5 (Experiencia positiva)
Arnau is absolutely AMAZING the sweetest, and so informative and helpful. We enjoyed karaoke and his Grease performance the most. He was an absolute doll. We would definitely come back just to visit him.
Respuesta de FERGUS Club Pineda Splash
Dear AMANDA DUSKEY, Thank you for your wonderful review of your stay with us at the FERGUS Club Pineda Splash and mostly for your special mention of our team’s work. We are happy to have contributed to the success of your holiday and wish having the pleasure of welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Enara Arevalo
hace 9 meses - 4 (Experiencia positiva)
Ronnie De kraker
hace 9 meses - 5 (Experiencia positiva)
Heerlijk een weekje met de familie. Super genoten van alles. Veel animatie en activiteiten, nette schone kamers en elke dag opgemaakte bedden en schone handdoeken. 1 avond zijn we naar een flamenco show geweest op aanraden van de manager onwijs genoten, gelachen en heerlijk gegeten.
Respuesta de FERGUS Club Pineda Splash
Dear Ronnie De kraker, Thank you for leaving a 5* review from your stay at our FERGUS Club Pineda Splash. It is pleasing to read of your enjoyable experience and service you received whilst staying with us. We hope we get to welcome you back again soon. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
silviavJ1014VC
hace 9 meses - Sin rating (Experiencia negativa)
Fantastisch Spaans animatie team die ons weer een onvergetelijke vakantie hebben gegeven met hun enthousiasme en hard werken bij alle activiteiten en al hun shows.|Julia,Abel,David,Arnau,Andy,Noa en Memet zijn een heel hecht team voor hun voelt het als familie en dat werkt perfect.|Door dat voelt het zelfs voor ons als familie,alsof we thuis zijn. En dat geeft een geweldige wisselwerking aan energie en plezier. We hebben met jullie veel gelachen en ook met jullie gehuild. Dank jullie wel voor wederom de beste tijd van ons leven. We houden van jullie en gaan jullie missen.❤️
Odyssey13455204050
hace 9 meses - Sin rating (Experiencia negativa)
Les animations sont moins bien que l'année dernière. Le système boisson était mieux l'année dernière car certains clients laissent leur gobelet partout.
Sam Johnson
hace 9 meses - 5 (Experiencia positiva)
Lovely food. lovely staff. the pools was lovely. If you wanted to go into Barcelona a helpful man jan helped me to get the train with information on all the times and the right one to get
Respuesta de FERGUS Club Pineda Splash
Dear Sam Johnson, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to Pineda de Mar. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jason Jonkers
hace 9 meses - 5 (Experiencia positiva)
It was good, it was fun and the food was nice! Definitely coming back
Respuesta de FERGUS Club Pineda Splash
Dear Jason Jonkers, Thank you so much for taking the time to share your opinion with us on Google. It gives us great pleasure to learn about your positive experience at our FERGUS Club Pineda Splash and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again soon. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ariel Górski
hace 9 meses - 4 (Experiencia positiva)
Isabelle Chalmet
hace 9 meses - 4 (Experiencia positiva)
Bobby Scott
hace 9 meses - 5 (Experiencia positiva)
Jan was very very helpful in helping me get to Barcelona I want to thank him very much and the pool and food is top class I really enjoyed this stay on the holiday
Respuesta de FERGUS Club Pineda Splash
Dear Bobby Scott, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Stephanie Arthur
hace 9 meses - 5 (Experiencia positiva)
Great hotel for groups of young people and families. Definitely value for the cost. Rooms are small but normally so, very clean, and modern. We had the buffet this evening and there was something for everyone. I am especially grateful for the professional and friendly staff, especially Jan who was so helpful when I needed some assistance and Mario who helped us out. First day of three and so far so good. Bravo!
Respuesta de FERGUS Club Pineda Splash
Dear Stephanie Arthur, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to learn you had a nice stay with us, so let us transmit you our satisfaction to having been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to creating a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Wiera cindy
hace 1 año - 5 (Experiencia positiva)
Merci au Fergus de nous avoir accueillis pour le 2eme année consécutive. Nous etions ravis de voir Irène pour la seconde fois qui est extrêmement gentille. Le service est top, les employés sont souriants, le repas est varié. Les animations sont top et les piscines sont contrôlées. L'ambiance est joyeuse nous sommes toujours bien reçus. Merci pour l'accueil et a l'année prochaine !
Respuesta de FERGUS Club Pineda Splash
Cher M. Hueber. Nous sommes heureux que vous ayez apprécié la beauté de notre espace piscine ainsi que le confort de nos transats. Nous apprécions également vos aimables paroles envers notre personnel, leur gentillesse et leur serviabilité étant sans aucun doute l'un des principaux atouts de notre hôtel. Nous les féliciterons tous en votre nom pour leur contribution à votre bien-être pendant votre séjour parmi nous. Nous espérons vous accueillir à nouveau dans notre hôtel dans un avenir proche pour un autre excellent séjour. Team Pineda Splash - 30º hôtels
Stevie Wadlaa
hace 9 meses - 5 (Experiencia positiva)
Hotel was very clean as were the pools. The food was tremendous and plenty choice especially the grill. No issue at all with drink situation with the cards it was easy getting served. I was a little worried before going reading some of the negative reviews but the place was great. I ate out twice and both times it wasnt great everything was deep fried and not on the same level as the hotel.....I maybes just went to the wrong places. Perfect hotel for families this one👍
Respuesta de FERGUS Club Pineda Splash
Dear Stevie Wadlaa, Thank you very much for your excellent feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Norman Svensson
hace 9 meses - 5 (Experiencia positiva)
C’est la deuxième fois que nous séjournons au Fergus Splash Hotel de Pineda de Mar et, une fois de plus, nous nous y sommes sentis comme à la maison. Le personnel est adorable, toujours attentionné et souriant. Une mention spéciale à la femme de ménage, d’une gentillesse rare et d’un grand professionnalisme, ainsi qu’à Irène, dont la douceur et la bienveillance vous accueillent dès l’arrivée avec chaleur. Les piscines sont très bien entretenues, l’hôtel est propre, et le buffet encore meilleur que l’année dernière : varié, frais, et savoureux. L’ambiance de l’hôtel reste l’un de ses plus grands atouts : conviviale, familiale, agréable. Un grand merci à toute l’équipe pour ce beau séjour. Nous reviendrons avec plaisir. Je recommande vivement ! Norman HUEBER
Respuesta de FERGUS Club Pineda Splash
Cher Norman HUEBER, Nous apprécions sincèrement que vous ayez pris le temps de publier ces quelques lignes suite à votre nouveau séjour dans notre hôtel FERGUS Club Pineda Splash. Votre confiance et votre satisfaction sont la plus belle des récompenses. Un grand merci également d'avoir souligné le service d'exception de l'ensemble de nos collaborateurs. Nous ne manquerons pas de partager votre élogieux commentaire avec eux. Nous espérons avoir le plaisir de vous accueillir très prochainement pour d'autres magnifiques moments. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Michał Rafalski
hace 9 meses - 5 (Experiencia positiva)
paula esteve sánchez
hace 9 meses - 5 (Experiencia positiva)
-Diversitat de menjar del bufet per a una mitja pensió molt bona, tenint el compte qualitat-preu. -Habitacions netes i àmplies. -Moltes piscines i amb espai, a més tobogans per infants i adults. -Animació entretinguda, tot i no participar gaire però els i les animadores molt divertits i parlaven català i castellà (important en un espai amb tant de turisme) Única cosa a destacar la neteja dels lavabos de la piscina, però la resta tot ben net.
Respuesta de FERGUS Club Pineda Splash
Estimada paula esteve sánchez, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Nos complace saber que han disfrutado de su estancia en nuestra compañía y que nuestros servicios han sido de su agrado. Permítanos informarle que hemos tomado buena nota de sus observaciones en cuanto a la limpieza de los aseos de la zona de la piscina y le haremos llegar copia a la Dirección para introducir las mejoras necesarias. La Dirección del hotel y todo el equipo le agradecen sus comentarios, esperamos volver a verles pronto. Gracias igualmente por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Joanna Zinczuk-Zielazna
hace 9 meses - 5 (Experiencia positiva)
Jestem bardzo zadowolona z pobytu i wróciłabym do tego hotelu ponownie. Hotel posiada 3 baseny, 2 brodziki dla dzieci, zjeżdżalnie i inne wodne atrakcje. Baseny zadbane. Przy basenach zawsze były dostępne leżaki. Było ich wystarczająco dużo dla gości. Przy basenach dużo zieleni. Bardzo smakowało nam jedzenie w hotelowej restauracji - było różnorodne, różne gatunki ryb, owoce morza, mięsa, wędliny, sery, a także oczywiście lokalne owoce i warzywa. Oprocz tego lody i słodkie przekąski. Obsługa oraz animatorzy mili i uśmiechnięci. Pokój czysty, ładnie urządzony, z balkonem z widokiem na hotelowy ogród i basen. Zalecane jest wynajęcie sejfu, który był w pokoju. Z hotelu dojście promenadą na ładną, malowniczą plażę. Niedaleko przypływa statek, którym można wybrać się w rejs np. do Tossa de Mar (polecam). Przy promenadzie restauracje i sklepy. Miejscowość Pineda jest raczej spokojna. Wzdłuż wybrzeża kursuje kolej do Barcelony. Oprócz połączenia kolejowego do Barcelony można wybrać się także autobusem, który w sezonie letnim był mniej zatłoczony. Hiszpanie, Katalończycy są przyjaźni, empatyczni, chętnie oferują pomoc. To był bardzo udany wyjazd. Dziękuję obsłudze hotelowej 🥰
Respuesta de FERGUS Club Pineda Splash
Dear Joanna Zinczuk-Zielazna, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations, and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jacobo Torrebejano Rueda
hace 9 meses - 4 (Experiencia positiva)
Encantado con el trato muy familiar y profesional , un equipo de excelentes personas especialmente el equipo de animación con una gran líder Gracias 🙌
Respuesta de FERGUS Club Pineda Splash
Estimado Jacobo Torrebejano Rueda, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alba Esteve
hace 9 meses - 4 (Experiencia positiva)
Hem estat uns dies amb la família i hem estat molt a gust. Habitacions àmplies i acollidores, varietat de plats per dinar.. L' animació variada i els animadors molt agradables, en concret un agraïment a l'Arnau i la Júlia, sempre amb un somriure i animant a tothom!
Respuesta de FERGUS Club Pineda Splash
Estimada Alba Esteve, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar sus vacaciones y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Va Ne Sa
hace 9 meses - 5 (Experiencia positiva)
Łukasz Witos
hace 9 meses - 5 (Experiencia positiva)
bryony JENKINSON
hace 9 meses - 3 (Experiencia positiva)
Positives and negatives to this place. Fab for kids cant fault the entertainment team they're the best part of this hotel. Positives -Entertainment team were absolutely incredible with the kids -Plenty of characters coming in, face painting mini disco/karaoke was fab -Free ice pops and little tubs of ice creams -Room cleaners were great too -Overall felt like a very safe hotel -Area is lovely but not overly touristy so be respectful of that -Good little arcade and park -The card system is very easy to use so dont let that worry you, although we went outside the school holidays so can imagine that being a bit of a pain come peak times Negatives -Food, we arent fussy and really struggled with the food, mainly the amount of flies all over it.. particularly the bread/cheeses/meats and fruit (loads when quiet which you dont see when its busy but snack time the amount of flies was disgusting) Also found loads of hairs and sometimes meats wernt cooked through so just check -Pools do not get cleaned properly loads of debris at the bottom of the splash pools and kids pool through the bigger side was the same and big chunk of tiles missing. Several times kids pooed in the pool and had to be cleaned out with a net by the parents and nothing was done about it by the hotel or lifeguards? Bottom never vacuumed so be careful with the kids swallowing any of the water. -Not enough parasols -Pool doesn't open until 10 which isnt ideal with little ones who wake up early but just one of those things -If you have kids please take your own cordial/squash as none offered and zero in the shops -You cant get any drink at all before 9:30am on all inclusive and then its just water out the machine, no pop/coffee/beers/icepops/ice cream before 11 at main bars so make sure you catch breakfast for a drink -Quite a few things need paying for so dont send the kids up to get a slush etc saw this happening a few times and the kids didnt have the money and staff weren't pleased.
Respuesta de FERGUS Club Pineda Splash
Dear bryony JENKINSON, Thank you for choosing us and taking the time to leave your valuable review of our FERGUS Club Pineda Splash. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all the comments which you have raised regarding the unpleasant presence of flies around the foods, the opening times of the pools and the bars for AI in the morning, as well as about the cleanliness of the pools and be assured we will work on rectifying the highlighted issues. We do hope that you will give us another try in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Manuel orlando Rain quilaman
hace 9 meses - 4 (Experiencia positiva)
Cesar García
hace 9 meses - 5 (Experiencia positiva)
Diane Ryan
hace 9 meses - 3 (Experiencia positiva)
ΠXTΠR
hace 10 meses - 5 (Experiencia positiva)
calidad precio muy bien
Respuesta de FERGUS Club Pineda Splash
Estimad@ ΠXTΠR, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Olga Cayuelas Agusti
hace 9 meses - 5 (Experiencia positiva)
El mejor hotel que hemos estado, el entretenimiento lo mejor para los niños y el todo incluido genial os dejo fotos de la carta los puntos verdes es todo lo que entra en bebidas en t.i. respetemos seguro.
Respuesta de FERGUS Club Pineda Splash
Estimada Olga Cayuelas Agusti, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jakub Matyja
hace 9 meses - 5 (Experiencia positiva)
Hotel w bliskiej odległości od plaży oraz kolejki, którą można w 1,5h dojechać do centrum Barcelony. W hotelu czysto, miła obsługa; bufet średni. Ogólnie polecam, szczególnie dla rodzin z małymi dziećmi.
Respuesta de FERGUS Club Pineda Splash
Dear Jakub Matyja, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the meal choice offered in the restaurant to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Robert
hace 9 meses - 4 (Experiencia positiva)
Ayelen Garcia
hace 9 meses - 5 (Experiencia positiva)
Estuvimos el último finde semana de de junio, todo muy bien, el hotel a 3 calles de la estación, super comodo, muy limpio, habitaciones limpias y muy agradables. La comida me parecio correcta, el entretenimiento muy bien, el enfoque esta en los niños, quiero destacar a Arnau del equipo de entretenimiento, muchas gracias. Saludos desde Barcelona
Respuesta de FERGUS Club Pineda Splash
Estimada Ayelen Garcia, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
montse cerezo
hace 9 meses - 5 (Experiencia positiva)
faraneite
hace 9 meses - 2 (Experiencia negativa)
Allyson Halliwell
hace 9 meses - 5 (Experiencia positiva)
We're here now for a week's holiday all inclusive. Firstly, friendly staff from the cleaners to the management. Easy communication, even with those who don't speak a huge amount of English (which is hard to find here). A quick type into a translator and they're happy to read and accommodate. Food is typical all inclusive. There is alot of different things to choose from but it is a little repetitive unfortunately but you'd get that anywhere I suppose. That aside, the food is tasty, warm, and enjoyable. All inclusive bar is open until 11pm then after that you do have to pay for alcoholic drinks but the bar does then close completely at 12am. You get given cards at check in that you give to the bar when ordering any drinks both soft or alcoholic then when you take the glasses back you either ask for another or ask for your cards back. I think this is a great way to keep the poolside area tidy and not have glasses upon glasses all over the tables. There is also a soft drinks refillable station outside of the bar area that also dispenses water and there are plastic cups there ready for use. The pools are nice, great few small waterslides that kids can go down even with lifejackets or armbands on. Even the adults come down them. The lighthouse you see in pictures has a bucket on top that fills with water and will tip out every so often. The kids love it and it's a nice way to cool off when it gets too hot on the sunbeds. During this stay it hasn't been too hard to get a sunbed. The pool closes between 7pm and 10am. You are supposed to queue up until they open the pool and then go and pick your beds but there has been times when you are joining the queue and there are already towels on the beds meaning people have gone over the rope that cuts off the pool area before it's opened which i don't think is fair for those who have queued up. But it turns out the lifeguards are to move any towels on beds before the pool opens so be mindful you could lose your beds if you peak too soon for grabbing them. Many do run to the best beds when the lifeguard opens the pool area, which if I give you a tip they're to the left of the lighthouse/bar area for that pool. Not too sure on the others as haven't been sat around those ones. I have been in the bigger pool which is lovely, there is a slope that takes you down into the pool if you don't want to use the ladders. There are also jets at the back with underwater seats so you can relax in the sun there. There is another small pool on the sun deck, the beds on this deck look to be much more premium/sturdy than the ones around the pool where the slides and lighthouse is. The sun is on the right hand side of that deck (as you come up the steps to it) for the whole day whereas the left hand side does end up in the shade. The parasols are a little difficult to put up on your own. The animation team are brilliant they get all the kids and even the adults involved they come around asking if you'd like to join in and they speak both in Spanish and English so everyone knows what's being said. The beds aren't the comfiest but they're ok enough to get some sleep. Air con takes a bit of time to cool the room down but if you have a room that faces the sun keep the curtains closed during the day. It's modern inside the entire hotel not just the rooms although some things are a little dated. I found one part of the restaurant the tables and chairs felt a little unsteady compared to the others and we're not as comfortable. The lights on the balconies go off by themselves at about 1am. Breakfast is served until 10am and there is still plenty to choose from even at half 9 as that's when we have been going. There is a snack time at 11am and 3pm could be 4pm not sure on memory, in the dining room. Lunch is served from 1pm dinner is served from 6:45 I believe but we don't tend to get in there until around half 8. So overall, despite reading a few bad reviews I would hands down definitely come back here again and I'd also recommend it to anyone who asked where to go in Spain. Thank you for a lovely stay :)
Respuesta de FERGUS Club Pineda Splash
Dear Allyson Halliwell, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the comfort of the beds, the times established for the snack offer along with the steadiness of the tables and chairs in the restaurant will be brought up for further discussion with our management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Kostiantyn Sulima
hace 9 meses - 4 (Experiencia positiva)
Lisa van Vijfeijken
hace 9 meses - 5 (Experiencia positiva)
Super fijne vakantie gehad, de bedden zouden iets groter mogen. Entertainment was super, wij willen dan ook graag Arnau, Abel, David en Andy heel erg bedanken! En hopelijk tot volgend jaar!
Respuesta de FERGUS Club Pineda Splash
Dear Lisa van Vijfeijken, Thank you very much for your valuable feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the size of the beds, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again on your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alice Downes
hace 9 meses - 2 (Experiencia negativa)
This hotel is mediocre. We have just returned from a weeks holiday. The good thing about the hotel is the hard work of the entertainment team. They really do a brilliant job considering the lack of areas to do any entertainment. The entertainment for adults are shocking or non existent. Move on to the food. We were so disappointed it’s probably the worst food we have ever had in an all inclusive by far. And last but not least on a bad review is the all inclusive drinks. If u go down for breakfast at 8 and finish at let’s say 8:30. U have to wait till 11am before the all inclusive bar lets u have a drink.it opens at 9:30 so if u want drinks before this u have to pay. Hope this changes. Coz other than that we really enjoyed the area.
Respuesta de FERGUS Club Pineda Splash
Dear Alice Downes, Thank you very much for your stay and your valuable feedback about the FERGUS Club Pineda Splash. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the times established for the AI offer at the bar, the meal selection offered in the restaurant as well as for the entertainment acts and activities organised for the adults.. We have taken good note of all your proposals, and be assured we will do our best to improve our offering. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mimmo Romano
hace 10 meses - 4 (Experiencia positiva)
Raúl González
hace 10 meses - 5 (Experiencia positiva)
Fernando Sayago Martin
hace 10 meses - 4 (Experiencia positiva)
Oscar Lopez Perez
hace 10 meses - 5 (Experiencia positiva)
AGUSTIN MS
hace 10 meses - 5 (Experiencia positiva)
Artur Czuchnowski
hace 10 meses - 5 (Experiencia positiva)
Tegwyn
hace 10 meses - 5 (Experiencia positiva)
Just got back from a week stay at Pineda splash with my family. 2 Adults 2 Kids and we had an incredible time. The staff were really friendly and willing to help with any requests that we had. The hotel is very clean and the cleaners did a great job the whole time we were there. There was a team of staff dedicated to entertainment, putting on activities during the day such as water basket, water polo, ping pong, darts and many more games. In the evening they would entertain the kids and put on some kind of performance or show afterwards. There is also a teen games room and a children's club for the kids at regular intervals throughout the day. Plenty of variety of food to eat as an all inclusive customer, food was cooked fresh most days some sort of fresh fish and fresh meat. Seated and greeted by a friendly member of staff and the dining area was cleaned and set up quickly by the members of staff. The all inclusive bar did have a bit of a wait some nights and you had to use a system where they give you a card that you take to the bar for your drink. The last 2 nights of our stay there was a self serve bar for soft drinks which did help the queueing situation. Can't fault the service that we had at this hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Tegwyn, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming yourself and your family back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
V- MAX
hace 10 meses - 1 (Experiencia negativa)
Uważajcie w tym hotelu okradają z pieniędzy i dokumentów, osoby sprzątające mają dostęp do sejfów i kilka godzin przed wylotem wszystko zabierają!
Respuesta de FERGUS Club Pineda Splash
Dear V- MAX, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. As already told A J in the previous review, please note the management followed the established procedures to check if any rules were not complied with by our housekeeping staff. Besides, allow us to express that there is no point in stealing from the rooms, as it would not only compromise their jobs but also the hotel's reputation. It is quite recommendable in any case to get the safety deposit box as the hotel does not have any liability on missing money/items left out of it. In this particular case, let us point out that the safe was not active; according to the information you provided to our team, the wallet was in the safe, but it was deactivated i.e. you did not get the key from our front desk. Be assured we will look keep on working to improve our standards. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nadina Visser
hace 10 meses - 5 (Experiencia positiva)
Wat hebben wij een top vakantie gehad hier. Animatie is echt zo geweldig goed. Die verdienen meer dan een 10.. ongelooflijk wat een mega leuke mensen.. en hoe leuk ze omgaan met de gasten.. altijd een lach altijd vriendelijk! Wij missen jullie nu al.. Tot volgend jaar en ontzettend bedankt voor alles
Respuesta de FERGUS Club Pineda Splash
Dear Nadina Visser, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
A J
hace 10 meses - 2 (Experiencia negativa)
Polecam ten hotel tylko pod warunkiem zachowania ogromnej ostrożności. Zanim wybrałyśmy się z koleżankami do tego hotelu przeczytałyśmy dużo opinii o tym, że w nim kradną. Dlatego właśnie wszystkie dokumenty i pieniądze schowałyśmy i przez cały wyjazd miałyśmy wywieszoną plakietkę informującą sprzątaczkę o tym by nie przeszkadzała. Obsługa była miła i wszyscy radośnie się z nami witali. To jednak nie powinno uśpić czyjejś czujności. Jeżeli państwo widzą dwóch sprzątających idących do jednego pokoju to oznacza to kradzieże - ZWŁASZCZA w ostatnim dniu pobytu gości, ponieważ uniemożliwi to pójście na policję. W taki oto sposób z pokoju na tym samym piętrze skradziono dokumenty i pieniądze. Byłam świadkiem jak młody czarnowłosy mężczyna razem ze starszą kobietą prowadzili tam wózek ze sprzętem do sprzątania. Dlatego trzeba być ostrożnym i ewentualnie zaczepić sprzątaczkę na korytarzu i bez wpuszczania jej wymienić ręczniki na czyste. Jeżeli państwo się łudzą, że ktoś pomoże w sprawie kradzieży to na korytarzach nie ma kamer i wszyscy się tam kryją... Jako osoba, której nic nie skradziono i tak oceniam hotel na 2 gwiazdki, ponieważ ratują go animatorzy, którzy zadbali o dobrą zabawę i rozrywkę.
Respuesta de FERGUS Club Pineda Splash
Dear A J, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. As for the missing items in your room and although we understand your point of view, please note the management followed the established procedures to check if any rules were not complied with by our housekeeping staff. Besides, allow us to express that there is no point in stealing from the rooms, as it would not only compromise their jobs but also the hotel's reputation. It is quite recommendable in any case to get the safety deposit box as the hotel does not have any liability on missing money/items left out of it. Be assured we will look keep on working to improve our standards. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Billy
hace 10 meses - 5 (Experiencia positiva)
the hotel was amazing. And Mamen was my favourite animator ❤️❤️❤️
Respuesta de FERGUS Club Pineda Splash
Dear Billy, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Mitch Mackrell
hace 10 meses - 3 (Experiencia positiva)
This hotel is a basic 3star. I'll start on the negatives. The rooms are very small we had a room for 4 and it was fairly tight, noise from other rooms are heard very easily. The drink situation was a little difficult with only one active bar in the evening it often got very busy. It is also a fairly small "resort" and therefore it feel a little like it is all on top of each other with no room to escape the manic evening music and noise, if you want a chilled chat there is nowhere for this. The positives.. The food is nice & fresh with waiting staff all very friendly. The pools are very clean and well looked after they don't look dated. The overall location is very good a 2 minute walk to the beach, shops and train station. Overall, if you are looking for a basic all inclusive option then I think this is a good choice and if you have not experienced an all inclusive before this is worth a shot. We had a lovely 7 days staying here.
Respuesta de FERGUS Club Pineda Splash
Dear Mitch Mackrell, Thank you for sharing your valuable feedback about your stay at our FERGUS Club Pineda Splash. We are pleased to know that you particularly enjoyed our location along with our helpful and friendly staff, which we are really proud of. However, we regret to learn that the size of the room, its soundproof insulation as well as the waiting times for a drink in the evenings did not meet your expectations on this occasion. We would like to thank you for taking the time to inform us as this will aid us making the necessary improvements. We do hope to have the opportunity to welcome you back in the future so that you can experience the improvements firsthand. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Amelia Kasprzyk
hace 10 meses - 5 (Experiencia positiva)
Patries Buurlage
hace 11 meses - 5 (Experiencia positiva)
We have just returned from our holiday at Pineda Splash, the staff was super friendly, nice hotel, beautiful location and they arranged everything gluten free for the children, only a pity that the rooms were a bit on the small side.
Respuesta de FERGUS Club Pineda Splash
Dear Patries Buurlage, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay overall and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised regarding the size of the room type booked on this occasion will be brought up for further discussion with our management team for consideration. Thanks for choosing FERGUS Group. We would love to welcome you back to many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
stephen bramley
hace 10 meses - 3 (Experiencia positiva)
This hotel is OK. Small rooms and limited food variety lets it down massively. Not good for parents with picky eaters. Especially little ones. Ok for a cheap all inclusive but will not be recommending to friends or family. Staff however have been very friendly and accommodating.
Respuesta de FERGUS Club Pineda Splash
Dear stephen bramley, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Club Pineda Splash. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive comments on the size of the rooms along with the meal variety offered in the restaurant from day to day have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future to show you the improvements made in all areas. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Łukasz Celuch
hace 10 meses - 1 (Experiencia negativa)
Nie polecam. Napoje wydawane na kartę, czynny jeden bar brak dystrybutorów podczas posiłków aby samemu nalać sobie napoje. Za sejf, wymianę ręczników plażowych trzeba dodatkowo płacić. A cena za cały wyjazd kosmiczna. Za ta cenę o wiele lepszy standard w Turcji
Respuesta de FERGUS Club Pineda Splash
Dear Łukasz Celuch, Thanks for your stay with us and your valuable feedback on our FERGUS Club Pineda Splash. We are concerned to read of the deep disappointment you experienced with our hotel as well as with the service provided. Please accept our sincere apologies for your experience as we may certainly not satisfy everyone's expectations. Be certain that we will share your constructive comments on the drink system implemented and the additional charge for using the room safe with our management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Montse Ibañez Gras
hace 10 meses - 5 (Experiencia positiva)
Tot perfecta
Respuesta de FERGUS Club Pineda Splash
Estimada Montse Ibañez Gras, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro Club Pineda Splash tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirles de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Murgtal Connect
hace 10 meses - 5 (Experiencia positiva)
Absolut perfekte Anlage die uns dazu gebracht hat unseren Aufenthalt spontan zu verlängern.
Respuesta de FERGUS Club Pineda Splash
Liebe/Lieber Murgtal Connect, vielen Dank für Ihre ausgezeichnete Bewertung unseres FERGUS Club Pineda Splash. Wir freuen uns sehr, dass Sie sich in unserem Hotel so wohlgefühlt haben und heißen Sie gerne erneut willkommen. Bis dorthin verbleiben wir mit vielen lieben Grüße vom gesamten Team, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Paul Williams
hace 10 meses - 5 (Experiencia positiva)
My name’s Paul, and I stayed at Fergus Club Pineda Splash with my missus Jade, our little girl Nevaeh, and my mum Gail for 11 days – and honestly, it was one of the best holidays we’ve ever had! From the moment we arrived, everything was spot on. The atmosphere at the hotel is so warm and welcoming – we felt at ease straight away. The staff were absolutely outstanding – friendly, helpful, and always going the extra mile. Nothing was ever too much trouble, and they really made us feel like part of the family. They were especially brilliant with the kids – Nevaeh was absolutely buzzing every day with the activities and entertainment. You can tell the staff genuinely love what they do. The rooms were perfect – clean, comfortable, and refreshed daily with clean towels, which made things super easy for us. Everything was really well maintained throughout the hotel. The food was decent with plenty of variety – there was a bit of everything, from salads and grilled options to pasta, fresh fruit, and more. It suited all of us, and the snack bar was a great touch during the day when we were hanging around the pool. We also met some lovely people while we were there, which made the holiday even more special. The whole place just had a good vibe – relaxed, friendly, and fun. It's the kind of place where everyone is in a good mood, and that’s a credit to how well it’s run. We’re already 100% planning to go back – I’m even considering booking again later this year! If you’re after a chilled, fun, and family-friendly holiday with top service and plenty to do, Fergus Club Pineda Splash is absolutely the place to be.
Respuesta de FERGUS Club Pineda Splash
Dear Paul Williams, Thank you for choosing to stay with us at the FERGUS Club Pineda Splash. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Pineda de Mar a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. It ill be our pleasure to welcome yourself and your family again. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Chris Carlisle
hace 10 meses - 5 (Experiencia positiva)
Great guests and staff members, the food gets repetitive
Respuesta de FERGUS Club Pineda Splash
Dear Chris Carlisle, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. We will certainly transmit your suggestions concerning the meal variety offered in the restaurant from day to day to our Management to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Hayley Kitchener
hace 10 meses - 5 (Experiencia positiva)
A very positive review - lovely holiday, lovely staff and lovely hotel. Arrived late in the evening via private transfer, the children were hungry and the reception staff were amazing. There was 10 minutes remaining until dinner closed. The staff took our luggage and quickly gave us all inclusive bands and let us grab some food before checking in. Check in was smooth and easy. We went straight to our room which was lovely and clean and beds all made up, it was a little on the small side and we were expecting a king and 2 singles with a settee and dressing table but instead had 2 singles and bunk beds, and a wardrobe. The beds were very noisy when the kids moved about. However the room is only used for sleeping so it wasn't a problem and we didn't ask to change rooms. I do know that another family asked to change rooms and the hotel was very accommodating and moved them straight away. The only other negative is the top bunk wasn't made each day, but they did give fresh sheets. Again I didn't complain but im sure had I of done so this would have been addressed. Other than this I cannot fault the hotel, the staff or the whole holiday at all. Every staff member we spoke to was lovely, the hotel was clean, the pools were amazing. There wasn't any rush for sun beds, there was always plenty of beds free, most were closed off until the pools opened at 10am. The lifeguards around the pools were all attentive, inflatable balls and rings were available to use free of charge and the slides were a big hit with the kids (and many of the grown ups). The bar staff remembered your drinks, they were always friendly and polite and the one drink card exchange really wasn't an issue (as other reviews have said), neither were the queues, the longest we queued was 10mins which was very rare and I feel fairly normal anywhere you go. The food was perfectly fine, lots to choose from and there was always something for everyone to eat. Each night was something different and the same with lunch, even breakfast was varied as much as breakfast food can be. The beach is nice and close and a nice market on a Friday to have a little look around. The highlight of the whole holiday was the entertainment team, they were all amazing, all great with the children and I literally cannot fault them at all. The lads who led on the activities (Arbau, Abel, David and Andy) are all such lovely lads. My son is autistic and can be very loud and demanding and they were amazing with him. Both my children (F and R) loved all of them. They couldn't wait to see them each day. They each took the time say hello, speak to all the guests and involve as many people in the games as they could. They made the games fun for all. We only watched one evening of entertainment but the effort that went into the show and the really the whole evening was great. We watched the Grease show which was good. All the entertainment team embraced the songs and got stuck in (would have loved for them to sing though haha) the dancing and acting was well thought out. We've had a lovely time. I was really worried about going after reading the recent reviews but other than the room and small amount of noise in the evenings in the hallways near the rooms (which the hotel can't control unless they are informed) I cannot failt anything. Credit to all the staff who made our holiday lovely.
Respuesta de FERGUS Club Pineda Splash
Dear Hayley Kitchener, Thank you for taking the time to submit your feedback about your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the noise caused by the bunk bed in the room you were accommodated will be brought up for further discussion with our Management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jade
hace 10 meses - 5 (Experiencia positiva)
Was 4 of us that come here for the 1st time for 11days. The hotel is lovely very clean and the staff are all very friendly and helpful. Few staff in the restaurant not so keen on, food was a little hit and miss but never went hungry. The entertainment for the children was amazing! They had Disney shows, mini disco, bingo, live music, Disney characters also that my daughter absolutely loved. Local shop just down the road 5 minute walk to the beach and train Station, with shops. Outside the hotel is a small train that takes you around Pineda de mar and has 11 stops you can get off and go to different beach and shops. The pools are cold but so lovely to cool off cant make sand castles on beaches as the sand has stones in extra. Very clam sea, bed and change of towels & bins every day they seem to miss the balcony's and not brush or mop them daily aswel as bathroom floors. Showers r big and lovely, 2 lifts that u can sea the pool view that we enjoyed. Never had a problem with getting sun beds pool opens 10am-7pm. I highly recommend this hotel with family that have children couples may find it boring.
Respuesta de FERGUS Club Pineda Splash
Dear Jade, Thank you very much for your valuable feedback and your kind words about our FERGUS Club Pineda Splash. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your constructive comments regarding the daily housekeeping service in the room balconies along with the meal choice offered in the restaurant, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the area. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Richie
hace 10 meses - 1 (Experiencia negativa)
Very money hungry hotel not 4 star in any way very rude staff at dinning room taking room numbers never go again
Respuesta de FERGUS Club Pineda Splash
Dear Richie, Thanks for your stay with us and your valuable feedback on our FERGUS Club Pineda Splash. We are concerned to read of the deep disappointment you experienced with our hotel and the general impression made. Please accept our sincere apologies for your experience as we may certainly not satisfy everyone's expectations. Please note taking room numbers at the dinning room is usual practice. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jette Thomsen
hace 10 meses - 5 (Experiencia positiva)
Flot Hotel ,pæn indretning , fler pooler ,meget sødt personal , især dem der lavede underholdning , lækkre drinks og Mad , børneklub , teenklub ,underholdning om aften både for Børn og Voksne ,spillemaskinen, og forskellige spil,
Respuesta de FERGUS Club Pineda Splash
Dear Jette Thomsen, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on to our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Ainhoa Garcia
hace 10 meses - 5 (Experiencia positiva)
He anat a passar el dia, m'ho he passat molt bé, les activitats molt divertides. L'Arnau l'animador ha estat molt divertit i ha fet aquest dia més entretingut, ha aconseguit que tant els adults com els nens col·laboréssim a les mateixes activitats. Sense cap dubte tornaré.
Respuesta de FERGUS Club Pineda Splash
Estimada Ainhoa Garcia, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido un agradable día con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verlos muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Esmee van der Park
hace 10 meses - 4 (Experiencia positiva)
+super lieve mensen +leuke kinder animatie +heel lekker eten en goed warm +het buffet varieert elke dag +flesjes water die je de hele dag kan pakken +alle kinderen mogen van de glijbaan +speeltuin is bij het zwembad +5 min lopen naar het zandstrand +gezellige winkelstraat op nog geen 5 min lopen +mario kart in de gamehal -kleine kamer, zeker voor 4 personen -kort bed, wanneer je 2 meter lang bent pas je er zeker niet in. -140 bedden, voor 2 kinderen is dit best lastig. -je kan nergens sporten, ook geen sport animatie zoals zumba. Gevraagd bij de receptie, maar ze keken me raar aan. Ik moest maar wachten tot het zwembad om 10 uur open gaat, dat ik dan baantjes kan gaan zwemmen. Erg jammer! Kortom, voor de kinderen is het een geweldig hotel!
Respuesta de FERGUS Club Pineda Splash
Dear Esmee van der Park, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an overall enjoyable experience staying with us and recommending us. We will certainly transmit your suggestions concerning the introduction of a gym or some additional sport activities in the morning to our Management in order to improve our service and make our guests feel at home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
TERESA GARCIA MARMOLEJO
hace 10 meses - 4 (Experiencia positiva)
Natascha Prempeh-Rouillon “Afia Royal”
hace 10 meses - 2 (Experiencia negativa)
They did not accommodate my team, considering we booked Oct 2024. Rooms were small. 3 grown women in a room suited for 3 small children. Also, it was not as clean as should have been. Long queues for drinks every day for the duration of our stay. For a 4* rated accommodation, the food was poor and repetitive. Who knew that you could drain the flavour out of food. I will definitely not stay there again. The fruit buffet was lovely, though.
Respuesta de FERGUS Club Pineda Splash
Dear Natascha “Afia Royal” Prempeh-Rouillon, Thank you for taking the time to tell us about your experience at our FERGUS Club Pineda Splash. It's disappointing to learn that you were unhappy with so many aspects of your stay. Please rest assured your comments and suggestions concerning the daily housekeeping service in the rooms, the size of the room type booked on this occasion along with the waiting times at the bar and the meal selection offered in the restaurant have been shared with our Management for review and action. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We hope we have the opportunity of welcoming you back to the hotel in the near future to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jhonny Núñez
hace 10 meses - 1 (Experiencia negativa)
Valoración negativa – Muy mala experiencia Nos alojamos con reserva confirmada en este hotel, pero desde nuestra llegada todo fue una decepción. A pesar de haber reservado una habitación en un establecimiento de cuatro estrellas, nos informaron al llegar que nos trasladarían a otro hotel de categoría inferior (dos estrellas), sin explicaciones claras ni compensación. La espera para el check-in fue de más de dos horas, y todo el proceso fue desorganizado y frustrante. El trato recibido por parte del personal fue poco profesional y nada resolutivo. Nos pasaron a un apartado tel con 1 sola cama cuando somos 4 personas... En resumen, una experiencia pésima que no recomendaría a nadie. La gestión fue inaceptable y no corresponde ni con el estándar prometido ni con el precio pagado.
Respuesta de FERGUS Club Pineda Splash
Estimado Jhonny Núñez, Gracias por elegirnos así como por su valioso comentario sobre nuestro FERGUS Club Pineda Splash que, a buen seguro, nos servirá para seguir mejorando. Sentimos muchísimo que hayan tenido una mala experiencia en nuestro hotel pero, sobre todo, sentimos que no nos comunicasen su queja en el momento en el que se produjo el problema para poder ofrecerles una solución durante su estancia con nosotros. Tras comentar lo sucedido con la Dirección, nos han confirmado que les fue asignado un apartamento en el establecimiento referido con el que actualmente contamos en caso de falta de disponibilidad. Tomamos igualmente buena nota de sus comentarios con respecto a la preparación de las habitaciones para la llegada de nuevos huéspedes y del tiempo de espera para el proceso del check-in que, si bien puede demorarse ante la llegada simultánea de grupos grandes, confiamos en que no alcance en ningún caso el tiempo de comenta. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
loz egan
hace 10 meses - 5 (Experiencia positiva)
Beautiful place. StDf Re very nice and friendly. Rooms are clean and comfy.
Respuesta de FERGUS Club Pineda Splash
Dear loz egan, Thank you for taking the time to leave your opinion about our FERGUS Club Pineda Splash and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the area. Kindest regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Maria Ramster
hace 10 meses - 5 (Experiencia positiva)
We arrived checked in as a family of seven which was quick. The rooms were already for us. Our room was tiny and at night was very noisy from the other hotels outside that our granddaughter couldn't sleep. So in the morning we went to reception and asked if there is another room available due to the noise, the reception staff were very friendly and helpful and were able to offer us another room which was lovely and quiet at night. Nothing seemed to much trouble for them they were there to help you if needed. The pools are great for everyone to use, the childrens pools great for our little grandchildren to use with little slides and steps to get in. Couldn't get them out. Plenty of sunbeds too. The pool is not open till 9am which is nice no mad rush for sunbeds. The restaurant and staff were very good, always found something to eat, apart from one little fuzzy eater lol 😆. The restaurant manager asked where my daughter and family were one night when we went in, I said they've had to go out to find chicken nuggets for the little one ,his reply was "why didn't you mention this to him before they would try and sort something out. Which was nice of him . The entertainment was good especially for the children ours loved the dancing with the staff, our eldest granddaughter even got to dance with the staff in one of there shows Disney Night- The Lion King, she really enjoyed it. Every night something is on. Rooms are cleaned to a good standard, clean towels, beds made and tea and coffee replenished if needed. There is a fridge in the room to use nice touch .The maids did a fabulous job 👏 👌. We all had a great time last year we have just rebooked for next year. So we will see you all again next July. Your managers should be very proud of you all.
Respuesta de FERGUS Club Pineda Splash
Dear Maria Ramster, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to hear you and your family had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again next year. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Rebecca Louise
hace 10 meses - 3 (Experiencia positiva)
Currently here now. Not what we expected. The drink situation is a joke . Can not get your all inclusive basically as you have to que up in huge ques for a drink . The food isn't great. Yes first day here and im saying this. The staff are so ignorant. We won't be coming back . Checking in was am absolute joke. Never have i ever been a hotel that hasn't let you check in on arrival especially abroad.
Respuesta de FERGUS Club Pineda Splash
Dear Rebecca Louise, Thank you for taking the time to tell us about your experience at our FERGUS Club Pineda Splash. It's disappointing to learn that you were unhappy with so many aspects of your stay. Please rest assured your comments and suggestions concerning the check-in process along with the drink system implemented have been shared with our Management for review and action as we may certainly not satisfy everyone's expectations. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We do hope we have the opportunity of welcoming you back to the hotel in the future to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Nuria
hace 11 meses - 4 (Experiencia positiva)
Me ha gustado mucho el hotel, el staff muy amable, en especial Arnau de animación, la comida puede mejorar, poca variedad.
Respuesta de FERGUS Club Pineda Splash
Estimada Nuria, Muchas gracias por compartir su experiencia en nuestro FERGUS Club Pineda Splash y permitirnos conocer sus impresiones. Lamentamos que la variedad de platos y productos ofrecidos en el restaurante no haya sido valorada como óptima y le aseguramos que tomaremos las medidas necesarias para ampliar la selección Esperamos darles nuevamente la bienvenida y así poder mostrarles las mejoras introducidas en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Suresh Daniel
hace 11 meses - 3 (Experiencia positiva)
Teri Dickinson
hace 11 meses - 4 (Experiencia positiva)
Keeping this review as honest and as clear as possible I'll list my good and bad points Cons: * Family room for 4 only had enough cups and hangers for 2 people. * No smart TV so you can't log into your own apps to watch TV. And only certain channels have English spoken shows where you're able to change the audio to English instead of Spanish. * Beds have waterproof mattress protectors that make so much noise when you turn over in your sleep. I had to take them off as they kept waking everyone. * Kettle provided but no plugs around where the cups and kettle are kept so you have to move it to a bedside table which isn't safe when you have children. * We were half board and found it disappointing that in an evening you didn't even get a free drink with your meal. You have to pay at the bar, not even water on the table. * The entertainment was very repetitive on an evening. The kids disco wasn't a disco it was children having to copy the staffs dances. It would be a nicer atmosphere if there were disco lights and just let the kids have the dance floor to themselves. One night had live singers and that was the best night. I found the entertainment really awkward and embarrassing to watch especially as they'd practice the routines in the middle of the afternoon in the open area so you'd feel like you've seen the same thing over and over. It would have been nice to have different things each night, like a magician, singers, comedian, dancers etc * I felt the food was a let down, it was very basic and some things were so salty but no flavour. The breads meats and cheeses were lovely and selection of fruit and crepes for the kids were great but the rest of the food just seemed bland. However some people seemed to enjoy it so maybe just personal preference. * Our hallway was very quiet but once a few families checked in, sometimes they'd be up and down the halls at 3am and slamming doors in and out of rooms. It would be nice if it was made clear at the front desk that you MUST be quiet after 11pm because unfortunately there's only a few signs in certain parts of the hotel explaining this. Now ending on the positives! *The hotel is immaculate and the cleaners do an amazing job. They're so friendly. The rooms were spotless, the sheets smelled fresh. All around the hotel and facilities were immaculate. *Great sized showers with lovely hot water * Air con was lovely at bed time (it will only work if your door is fully closed). * Wonderful views from balcony * The entertainment staff are great with the kids and adults and really do try hard. * The pools are the best bit. Yes they're so cold but once you're fully submerged you get used to it and they're so much fun. It's nice having so many different pools to choose from. * The life guards are so kind and considerate. If they see sleeping children they'll make sure they move the umbrellas to keep them shaded. They're happy to assist with moving umbrellas for you. * Location is great, only a 5 mins walk from train station where you can head up and down the coast to the next towns and barcelona is only 1hr15 away and the service is so cheap! * Reception staff are very helpful and happy to accommodate whatever you need. * Surroundes by restaurants and cafes to eat at. Definitely worth considering staying here for a budget holiday. If your kids enjoy pools then this would be the spot for you. Thanks for a wonderful stay!
Respuesta de FERGUS Club Pineda Splash
Dear Teri Dickinson, Thank you for taking the time to review your stay with us at the FERGUS Club Pineda Splash. We are delighted to hear that you enjoyed our location and the friendly staff. Our team works hard to provide a welcoming atmosphere and it's great to know that their efforts are appreciated. We acknowledge your concerns regarding the soundproof insulation of the rooms, the plugs for the kettle, the TV offer as well as about the the meals selection offered in the restaurant along with the entertainment acts/activities organised in the evening and apologise for any inconvenience you may have experienced. We are continuously working on improvements and your feedback is valuable in helping us identify areas that may need attention. Rest assured, we will take your comments into consideration. We look forward to welcoming you back in the future to show you the improvements made. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Dean Alabaster
hace 11 meses - 2 (Experiencia negativa)
Chloe
hace 11 meses - 5 (Experiencia positiva)
Our stay at Pineda Splash was one in a million! All the staff made our family feel extremely welcome, and nothing was ever too much to ask! The ladies in the restaurant (I’m sorry I don’t remember names) were so good with our son Tommy, playing around and making him laugh and smile. Andy, Abel, and Arnau were absolutely fantastic with the activities! They made them very enjoyable, very entertaining and just had an incredible atmosphere! The lifeguards (I also didn’t catch your names, I’m very sorry!) were incredible, always playing with Tommy, chatting away to us and just bringing a lovely feeling to the pool areas! The bar staff were brilliant, constantly making us laugh with their jokes, their smiles lightened the rooms, and they never had enough of serving me my Tequila Sunrise! An incredible week all around, we cannot fault any part of our stay! We will be back to see you all soon!
Respuesta de FERGUS Club Pineda Splash
Dear Chloe, Thank you so much for choosing to stay with us at our FERGUS Club Pineda Splash and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspect of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for yourself and your family in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Magali Robert
hace 11 meses - 4 (Experiencia positiva)
david Lobreau
hace 11 meses - 3 (Experiencia positiva)
Point fort, son emplacement vis a vis de la plage et de la gare (300m). Point faible , les horaires restaurations (7h30 au plus tot et 21h15 au plus tard). Pas simple lors d'excurtion.
Respuesta de FERGUS Club Pineda Splash
Cher david Lobreau, Merci pour votre séjour dans notre hôtel FERGUS Club Pineda Splash et votre précieux avis. Nous vous remercions pour vos remarques concernant votre séjour. Nous avons bien pris en compte vos commentaires, spécialement à propos des horaires du restaurant, très précieux afin d'améliorer notre qualité. Nous vous remercions d'avoir choisi FERGUS Group. En espérant vous accueillir de nouveau pour vous montrer les changements apportés. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Emily Rodriguez
hace 2 años - 5 (Experiencia positiva)
Me ha encantado el servicio maravilloso, todas las personas atentas en cada servicio (carol, ivet, Kiko y 2 cocineras del buffet )dudas y preguntas respondidas satisfactoriamente comodidad, precio calidad para volver siempre que pueda (ojalá sea muy de seguido)... acogedor... la comida de buffet 8,5 no pongo el 9 porque en el postre al tener buenas presentación me esperaba que fueran con más sabor excepto la tarta de crema q está a nivel 10 de 10 y la atención de Víctor que nos sirvio la bebida maravilloso...gente buena y próxima que hacen que volvamos con muchas ganas... Lo mejor ACEPTAN PERROS 😉 PET FRIENDLY... para los que tengan niños ideal muchas actividades y para la familia en general pero me gustó más que se fijarán más en los peques del hogar... Sin embargo no pasa desapercibido las diferentes actividades de adultos... Y para todos tipos de economía... Siendo un hotel de 4 estrellas No tiene que envidiarle nada a ningún otro porque los más valioso lo tienen... Su mejor diamante es ..... el equipo o team pineda Splash Mil gracias por este día equipo sigan así....!!!😉
Respuesta de FERGUS Club Pineda Splash
Estimada Emily Rodriguez, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel FERGUS Club Pineda Splash. Nos alegra enormemente comprobar que han tenido tan gratos momentos y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro equipo, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Joanna Zakrzewska
hace 11 meses - 1 (Experiencia negativa)
UWAGA!!! W tym hotelu KRADNĄ!!! Odradzam!!! Pokojowa ukradła mojej mamie bardzo wartościowy zegarek. Było nas 5 osób w jednym pokoju i wszystkie widziałyśmy że leży na stole jak wychodziłyśmy. Opalałyśmy się na tarasie blisko pokoju i widziałyśmy jak pokojowa wchodzi sprzątać pokój. Dziwne było dla nas że tak szybko jej poszło. Kiedy po paru godzinach wróciłyśmy i zaczęłyśmy szykować się na kolację, zorientowałyśmy się że nie ma zegarka. Łóżka były nie posprzątane, bo właśnie pokojowa po kradzieży zegarka szybko opuściła nasz pokój. Nie dajcie sobie wkręcać że hotel nie ponosi odpowiedzialności za kradzież rzeczy bo to dotyczy osób trzecich a nie personelu, za których hotel chcąc nie chcąc odpowiada. Oczywiście zero pomocy od recepcjonistki i menadżerki. Ponadto na śniadanie stare pieczywo i brak wody do picia do obiadokolacji przy HB. My miałyśmy niby pokój deluxe a miał tak starą i obskurną łazienkę, że strach pomyśleć jak wygląda pokój standard. NIGDY TAM NIE WRÓCĘ, a Tobie odradzam!!!
Respuesta de FERGUS Club Pineda Splash
Dear Joanna Zakrzewska, Thanks for your stay with us and your valuable feedback on our FERGUS Club Pineda Splash. We are concerned to read of the deep disappointment you experienced with our hotel. Please accept our sincere apologies for your experience. Be certain that we will share your feedback about the maintenance and cleanliness of the room bath as well as about the quality of the breads offered for breakfast with our Management team to ensure we focus on improving our offering. As for the missing items in your room and although we understand your point of view, please note the management followed the established procedures to check if any rules were not complied with by our housekeeping staff. Besides, allow us to express that there is no point in stealing from the rooms, as it would not only compromise their jobs but also the hotel's reputation. It is quite recommendable in any case to get the safe as the hotel does not have any liability on missing money/items left outside the room safe. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Tony
hace 11 meses - 1 (Experiencia negativa)
Somos clientes habituales de hace muchos años y no creo que volvamos. Estuvimos hace menos de un mes, y la gestión del hotel ha cambiado radicalmente para peor. La masificación de gente es horrible y las comidas y bebidas han empeorado muchísimo. Solo se salva el personal, que es muy atento y competente. También han retirado el club Pineda Splash, que era un reclamo mínimo al hacer las reservas.
Respuesta de FERGUS Club Pineda Splash
Estimado Tony, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento FERGUS Club Pineda Splash con nosotros. Lamentamos que su estancia no haya sido como Usted esperaba tras los cambio introducidos bajo la nueva marca y que no hayamos conseguido cumplir con sus expectativas. Desde el departamento de calidad y la Dirección del establecimiento, le pedimos disculpas por no haber alcanzado nuestros objetivos. Sus comentarios con respecto a la selección de bebidas y comidas ofrecidas serán estudiadas y evaluadas para que las mejoras necesarias sean llevadas a cabo a la mayor brevedad. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Encarni Montoro
hace 11 meses - 5 (Experiencia positiva)
gisela jimenez
hace 11 meses - 4 (Experiencia positiva)
Volveremos a repetir. Las habitaciones correctas, el personal de recepción, bar y del comedor encantador y el buffet correcto. La animación muy bien, al mismo nivel con dos que con veinte, súper atentos.
Respuesta de FERGUS Club Pineda Splash
Estimada gisela jimenez, Muchas gracias por elegir nuestro FERGUS Club Pineda Splash una vez más así como por su valoración y el estupendo comentario que nos dedica. Nos hace muy felices saber que han tenido una agradable estancia con nosotros y que estarían encantados de volver a visitarnos. Esperamos volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sab Rina (Sabrina)
hace 11 meses - 5 (Experiencia positiva)
Un excellent séjour dans cet hôtel ! Tout était impeccable : la propreté des lieux et du linge était irréprochable, et la nourriture vraiment délicieuse, beaucoup de choix, légumes, féculents, viande, poisson. Un grand merci à Mathilde, l’hôtesse d’accueil, pour son professionnalisme et sa gentillesse. Elle a été adorable et très serviable : nous avions une chambre avec un lit double et, à notre demande, elle nous a aussitôt proposé une chambre avec deux lits séparés. Merci encore pour cet accueil chaleureux !
Respuesta de FERGUS Club Pineda Splash
Chère Sab Rina (Sabrina), Nous vous remercions d'avoir pris le temps de nous laisser cet avis et sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement FERGUS Club Pineda Splash. Nous sommes très heureux d'apprendre que votre séjour dans notre hôtel fuit une réussite et vous remercions de vos éloges. Nous ne manquerons pas de le faire savoir à tout notre personnel. Votre bien être et confort sont notre priorité. Au plaisir de vous revoir prochainement. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Jose Ant
hace 11 meses - 1 (Experiencia negativa)
En relación a la respuesta a la reseña: Gracias por contestar, agradezco se tomen las medidas oportunas, si vuelvo y no está corregido solicitaré hoja de reclamaciones, muchas gracias. ‐-------------------------------------------------------------------- Reseña original: En principio los valoraría con un 4*, LES BAJO A 1* , ME EXPLICO : En la comida pedí agua "gratuita" una jarra, del grifo, etc ( OBLIGATORIO POR LEY) y me dijeron que no era posible, que solo agua de pago. El resto bien, sería un hotel de 7,5 , pero esta ILEGALIDAD le bajo a un 0.
Respuesta de FERGUS Club Pineda Splash
Estimado Jose Ant, Agradecerle en primer lugar que nos haya elegido así como el tiempo dedicado a valorarnos y permitirnos conocer su experiencia en nuestro FERGUS Club Pineda Splash. Lamentamos sinceramente las molestias ocasionadas por el tema del agua en el restaurante y podemos asegurarle que tenemos muy en cuenta las apreciaciones de nuestros huéspedes a fin de evitar situaciones similares en el futuro. Sus comentarios han sido ya transmitidos a nuestra Dirección para introducir las mejoras necesarias. Estaremos encantados de acogerles en otra ocasión para poder así mostrarles las mejoras introducidas en todas las áreas del hotel. Un saludo cordial, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Luigi
hace 11 meses - 4 (Experiencia positiva)
Susan Roberts
hace 11 meses - 3 (Experiencia positiva)
Jordi Casellas
hace 11 meses - 4 (Experiencia positiva)
Andrea EB
hace 11 meses - 1 (Experiencia negativa)
Le doy una estrella porque no me deja ponerle 0. La limpieza nefasta, en los cojines habían pelos blancos y negros, en la cama había un trozo de cristal, llegamos a las 20h y nos cambiaron la habitación 4 veces, de esas 4 la última era un poco pasable. Una de las habitaciones que nos dieron olía a pescado muerto, a todo esto, cuando nos quejamos entre una cosa y otra se hicieron las 22h de la noche y las de recepción la única cosa que hacían era cambiarnos de habitación y decirnos que a ver si con esa habitación ya nos quedábamos bien, no fueron capaces de darnos absolutamente nada por las horas que llevábamos hospedados y sin habitación aún, una vergüenza. Irene muy mala recepcionista, Ainhoa y Elsa supieron llevarlo todo mejor pero aún así ni se enteraban de nada y no había comunicación en ese hotel. Lo único que hicieron fue darnos una botella de champán que no era ni champán, cuando ni nos gustaba. Al día siguiente quisimos quejarnos sobre ello y Ainhoa fue la que nos dio el desayuno como muestra de ello, y porque nosotros llamamos, que si no nada. NO PUEDE SER QUE DES DE LAS 20h DE LA TARDE HASTA LAS 22h DE LA NOCHE NO PUDIÉSEMOS DESCANSAR TRANQUILOS POR CULPA DE LA LIMPIEZA EN ESE HOTEL Y DE LO MAL QUE LO HACÍA RECEPCIÓN. Luego a las 9h de la mañana las de la limpieza hablando entre ellas a grito pelado despertando a quienes necesitábamos dormir, menos hablar y más limpiar porque era una vergüenza la limpieza. Des de luego que no volveré a repetir más.
Respuesta de FERGUS Club Pineda Splash
Estimada Andrea EB, Gracias por el tiempo que ha dedicado en valorar nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Todas las críticas de nuestros clientes nos sirven para seguir aprendiendo y mejorando, por lo que intentamos estar siempre a la altura de las expectativas de nuestros huéspedes, si bien en este caso, y por sus comentarios, no siempre lo conseguimos. Tal y como hemos indicado a Andrea EB, tras analizar sus observaciones con respecto a la limpieza de las habitaciones así como a la organización en general con la Dirección del hotel, hemos podido confirmar que, efectivamente, nuestro equipo de recepción procedió a facilitarles varios cambios de habitación. Las incidencias que quedaron registradas como causa fueron la falta de limpieza y/o el desagradable olor que, permítanos indicarle, fueron revisadas previa asignación de la nueva habitación dadas las circunstancias. Igualmente, nos han señalado que como medida de cortesía se les hizo llegar una botella de cava así como el acceso al desayuno sin coste. Acepte nuestras más sinceras disculpas por las molestias ocasionadas y muy especialmente, por la impresión causada a pesar de nuestros esfuerzos. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Brian DP
hace 11 meses - 1 (Experiencia negativa)
Hotel con muchas áreas de entretenimiento pero limpieza y organización nefasta, nos tuvieron varias horas desde que hicimos el check in de habitación en habitación porque todas estaban sin limpiar y deprisa y corriendo pese a ser por la tarde noche pero luego el dia de irte desde las 9 de la mañana las de la limpieza están perturbando tu sueño y descanso para meterte prisa para que te vayas y hacer la habitación. Desde luego que no pienso repetir jamás, todavia estoy esperando a una compensación de parte del hotel ya que no ha salido de ellos preguntar después de probar 4 habitaciones distintas y no poder hospedarnos. Dar las gracias a las recepcionistas Elsa, la cual es la unica que se preocupa por que todo sea de nuestro gusto y Ainhoa la chica de la mañana ya que miró por que almenos pudiéramos desayunar algo, todavía estoy pendiente de una disculpa por parte del hotel y una compensación acorde al malestar y mareo causado por su mala organización.
Respuesta de FERGUS Club Pineda Splash
Estimado Brian DP, Gracias por el tiempo que ha dedicado en valorar nuestro FERGUS Club Pineda Splash tras su estancia con nosotros. Todas las críticas de nuestros clientes nos sirven para seguir aprendiendo y mejorando, por lo que intentamos estar siempre a la altura de las expectativas de nuestros huéspedes, si bien en este caso, y por sus comentarios, no siempre lo conseguimos. Tras analizar sus observaciones con respecto a la limpieza de las habitaciones así como a la organización en general con la Dirección del hotel, hemos podido confirmar que, efectivamente, nuestro equipo de recepción procedió a facilitarles varios cambios de habitación. Las incidencias que quedaron registradas como causa fueron la falta de limpieza y/o el desagradable olor que, permítanos indicarle, fueron revisadas previa asignación de la nueva habitación dadas las circunstancias. Igualmente, nos han señalado que como medida de cortesía se les hizo llegar una botella de cava así como el acceso al desayuno sin coste. Acepte nuestras más sinceras disculpas por las molestias ocasionadas y muy especialmente, por la impresión causada a pesar de nuestros esfuerzos. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
구름바람별달
hace 11 meses - 3 (Experiencia positiva)
Location was great. But food was a bit poor.
Respuesta de FERGUS Club Pineda Splash
Dear 구름바람별달, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Club Pineda Splash. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive comments on the meals choice offered in the restaurant have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
RAQUEL SANCHEZ ALVAREZ
hace 11 meses - 1 (Experiencia negativa)
Horrible experiencia, no volveremos jamás. Ha sido nuestra tercera y última vez. La comida es asquerosa, incomible y siempre lo mismo. Los postres no varían: sandía o melón. No hay opciones para niños, nada de verduras, únicamente arroz y pasta. El desayuno carece de variedad, productos baratos de pésima calidad, todo industrial y el café, sencillamente horrible. El "todo incluido" es una tomadura de pelo. Bebidas de garrafón malísimas. Tan malo todo, que por las noches preferíamos no consumir nada. Nos dieron un acuarius caducado de enero estamos a mayo..... para flipa! Las habitaciones sucias, sin mantenimiento, con todo roto o en mal estado. Muy mala calidad. Sinceramente, el mejor consejo que puedo dar es que, si no queréis tirar vuestro dinero, no vengáis a este hotel. Es un hotel de batalla de 2 estrellas como mucho. Lo de tener que recoger tu propio vaso para que te den una tarjeta y poder consumir es ya el colmo. El servicio son muy amables y trabajan muchísimo pero no llegan por la escasez de personal.
Respuesta de FERGUS Club Pineda Splash
Estimada RAQUEL SANCHEZ ALVAREZ, Queremos agradecerle el tiempo dedicado a escribir esta reseña tras su estancia en nuestro Club Pineda Splash y pedirle nuestras más sinceras disculpas por no haber cumplido con sus expectativas. Sus comentarios sobre la selección de bebidas contempladas en el TI serán trasladados a nuestra Dirección a la mayor brevedad para introducir las mejora correspondientes. Con respecto al mantenimiento y la limpieza de la habitación que les fue asignada, sentimos que no nos comunicasen su queja en el momento en el que se produjo el problema para poder ofrecerles una solución durante su estancia con nosotros. Desgraciadamente, no hemos tenido constancia de ello. En cuanto a las comidas y tras comentarlo con el equipo de Dirección, nos han indicado que en cada servicio se pone a disposición del cliente una selección de frutas, incluyendo manzana, naranja, mandarina y plátano, entre otros. Adicionalmente, en el servicio de almuerzo se incorpora melón, y en el servicio de cena, sandía, además de las frutas mencionadas anteriormente. Y en lo que se refiere al Aquarius, entendemos su malestar si bien nos consta que como medida de cortesía, se les ofreció el servicio de Todo Incluido Premium, así como una habitación de cortesía con late check-out para que pudieran aprovechar plenamente su último día en el hotel. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Esther Martinez del Pozo
hace 11 meses - 5 (Experiencia positiva)
Hemos pasado 4 días fantásticos! Un hotel que se merece las 4 estrellas ,sin duda. Y no me voy a olvidar de la súper animación , Andy, Arnau , Abel , David, Noa,etc…. trato excelente y sobre todo excelentes personas. Todavía no nos hemos ido y mi hija ya quiere volver . Os felicito !!!
Respuesta de FERGUS Club Pineda Splash
Estimada Esther Martinez del Pozo, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Club Pineda Splash nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Elisabetta Sini
hace 11 meses - 4 (Experiencia positiva)
Yamilis Mendoza
hace 11 meses - 5 (Experiencia positiva)
Estuve con mi hijo antes de semana santa y estuvimos a gusto . Tanto el personal como las instalaciones han sido de buen agrado. Si tengo q decir algo negativo sería q en los pasillo esas noches d estancia hubo mucho ruido x los jóvenes q se hospedaban , pero una llamada a recepción de mi queja y solucionó todo. Graciaas! A un hotel q sin duda repetiría , pero en temporada baja ya q se hospedan muchos turistas
Respuesta de FERGUS Club Pineda Splash
Estimada Yamilis Mendoza, Muchísimas gracias por elegir nuestro FERGUS Club Pineda Splash para pasar estos días y por tan positiva valoración. Es muy motivador para todos nosotros saber que han tenido una estancia tan agradable tras informar de los problemas causados por el grupo de estudiantes y que hemos contribuido al confort durante su visita. Estaremos encantados volver a verles muy pronto. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Alexandra M.
hace 11 meses - 3 (Experiencia positiva)
Coco DE
hace 11 meses - 2 (Experiencia negativa)
Bonjour Attention, il ne faut pas se fier aux 4 etoiles !!!! voyage 1er mai 2025 : l eau de la piscine, comme le jacuzzi qui fait pourtant envie n est pas chauffee. De plus, meme si le buffet est correct, nous avons pris un sachet de the en fin de repas car la boite etait a disposition, comme le reste. Malheur a nous !!!! une employee a exige que l.on repose le sachet qui etait reserve pour les petits dejeuner du matin.....no comment ... . Concernant le parking : trop petit pour le nombre de chambres de l hotel. donc nous avons compris que les premiers arrives le matin seraient les premiers servis. En discutant avec d autres clients, il s avere qu il est possible de se garer ailleurs a 5-10 min a pied, sans pour autant que l hotel nous le propose, compte tenu du sous dimensionnement de leur parking.....
Respuesta de FERGUS Club Pineda Splash
Chère Coco DE, Nous tenons à vous remercier sincèrement pour votre feedback suite à votre séjour dans notre hôtel FERGUS Club Pineda Splash. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience et sommes aussi désolés de l'impression donnée. Votre avis en tant que client sur le service au restaurant ainsi que sur les places de parking au disposition nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons déjà transmis vos commentaires à la Direction pour procéder à des changements. Cordialement, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Brxxke Richards
hace 11 meses - 5 (Experiencia positiva)
Jelle van Neerven
hace 11 meses - 3 (Experiencia positiva)
Mooi hotel. Behulpzaam personeel overal. Kamer is netjes, niet teveel afgeleefd. Ook groot genoeg voor 4 personen. Kamer wordt dagelijks nagezien en bedden opgemaakt, zonder dat dit met een bordje aan de deurklink aangegeven hoeft te worden. Dus de kamers uitstekend. All inclusive was prettig, geen extra rekeningen voor de drankjes en eten, maar lekker genieten van een drankje op het terras. Animatie en activiteiten uitstekend. Veel te doen en goed gevarieerd. Leuk animatieteam. Wel gehorige kamers, als de deur van een andere kamer dicht slaat dan hoor je dit heel goed in jouw kamer. Ook praten op de gang hoor je heel goed. Veel Engelse en Amerikaanse gasten, die best luid zijn. Het eten was wisselend. Over het algemeen wat koud/lauw. Heb het personeel hierover een aantal keren aangesproken en dat heeft gedeeltelijk geholpen, hoewel ze het probleem niet echt zagen. Het warmhouden van het eten is echt problematisch hier. Dat is jammer want de producten zelf zijn van prima kwaliteit. Alleen als het niet warm is gaat dat ten koste van de uiteindelijke ervaring. Frites liggen veel te lang en er worden te grote hoeveelheden gemaakt zodat deze slap worden. Volgens de richtlijnen van de AESAN zou het warmhouden van voedsel op minimaal 63 graden Celsius moeten plaatsvinden, maar dit is gegarandeerd niet het geval geweest bij alle gerechten. Ik raad het hotel aan om hierop ook regelmatig controle op te houden. Als het eten warm was geweest had deze review 5 sterren gekregen. Helaas dus nu maar 3. Ook de koude gerechten mogen naar mijn mening beter koel gehouden worden. Kaas is na een tijdje hard en vochtig. Ook dit kan beter. Update: Na een gesprek met de verantwoordelijke chef en directrice werd beterschap beloofd, maar helaas de dag erna tijdens het ontbijt wederom eten wat niet warm was. Dit weer aangegeven, maar de correctieve actie was om het eten een keer om te scheppen zodat het warme van de bodem naar boven kwam. Het probleem zit zich echt uitsluitend in het monitoren van de kwaliteit en temperatuur. Dit gebeurt in het geheel niet. Men leert niet van de klachten die gegeven werden. Ook van andere gasten heb ik dit gehoord die hetzelfde aangegeven hebben. Dus dit is geen op zichzelf staand probleem, maar een structureel issue.
Respuesta de FERGUS Club Pineda Splash
Dear Jelle van Neerven, Thank you for sharing your detailed feedback about your stay at our FERGUS Club Pineda Splash. We are pleased to know that you particularly enjoyed our helpful and friendly staff, which we are really proud of, and the quality of our meals. However, we regret to learn that the temperature of the foods in the restaurant did not meet your expectations. We would like to thank you for taking the time to inform us as this will aid us making the necessary improvements. We do hope to have the opportunity to welcome you back in the future so that you can experience the improvements firsthand. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
E3665NGkimd
hace 11 meses - Sin rating (Experiencia negativa)
Na veel jaren weer terug geweest naar dit hotel. Veel dank en complimenten aan al het personeel. Warme mensen die je zien en proberen het naar je zin te maken. Met de grote stroomuitval hebben ze keihard gewerkt om voor iedereen te zorgen. |Het hotel ligt op een rustige locatie, makkelijke uitvalsbasis voor uitstapjes.
Charles Briggs
hace 11 meses - 4 (Experiencia positiva)
Was a nice place to go very friendly staff. Did not like the card system for your drinks I understand it but found it pointless. Eg waiting in a queue just to get your card back is a bit frustrating over than that it was nice 👍
Respuesta de FERGUS Club Pineda Splash
Dear Charles Briggs, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Club Pineda Splash. Your kind words about our team are much appreciated. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. We will certainly transmit your suggestions concerning the card system for the drinks to our Management in order to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Diana Crespo Quihuiri Crespo
hace 11 meses - 4 (Experiencia positiva)
Lokman Mohamad
hace 1 año - 5 (Experiencia positiva)
A Gem of a Hotel with Exceptional Staff Our family of four (two adults, two kids) just concluded a wonderful stay at this 4-star hotel, and we were thoroughly impressed. From the moment we arrived until our departure, the staff were the true shining stars. Despite what must be a demanding environment, every single member of the team worked incredibly hard and always greeted us with a genuine smile. Their friendliness and willingness to help truly elevated our experience. The culinary offerings were also a highlight, with a vast array of delicious options to choose from at every meal. And a small but significant detail that we truly appreciated was that our drinks were always served perfectly ice cold – a definite plus. The hotel's location is simply superb. Being just a short 5-minute walk to the train station made exploring the surrounding areas incredibly convenient. Plus, the proximity to the beach, shops, and a variety of restaurants right around the corner meant we were never short of things to do. The evening entertainment provided was also a great addition to our stay. Our family room on the third floor was quiet and easily accessible via the lift, which was perfect for us. Our children absolutely loved the entire experience, and that speaks volumes. The only minor drawbacks were the deposit charges for the iron, towels, and the safe. While understandable, these felt a little out of sync with the overall 5-star feel of the hotel. However, these small points did not detract significantly from what was an exceptional holiday. The overwhelmingly positive aspects, particularly the outstanding and genuinely friendly staff, make this hotel a top recommendation. We would absolutely consider staying here again in the future.
Respuesta de FERGUS Club Pineda Splash
Dear Lokman Mohamad, Thank you for taking the time to submit your feedback following your stay with us at the FERGUS Club Pineda Splash. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to deposits will be brought up for further discussion with our Management team for consideration. Thanks for choosing FERGUS Group. We would love to welcome yourself and your family back for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience, FERGUS CLUB PINEDA SPLASH
Darko Jordanoski
hace 1 año - 5 (Experiencia positiva)
Paul Dejonge
hace 1 año - 2 (Experiencia negativa)
Hotel is great if you want to be kept awake through the night 2,3,4am due to teens running around and fighting with each other! Jumping from balcony to balcony during the day and night. Older kids running around the bar area, reception area knocking little children over. The staff are literally ran off their feet having to deal with complaints, management need to up their game by actually stopping the groups of teens being booked in with 1 or 2 adults supervising them. Coaches full of football kids getting dropped off with little to no supervision. Hotel had to put security on to try and calm the chaos down. Food was very basic, we ending up eating out most of the time. Rooms are tiny with little storage area, bathrooms are a good size though. Only 1 bar for the full hotel which the Que is extremely long. The entertainment staff/ lifeguards and bar staff are soo helpful and definitely deserve their weight in gold! They work their socks off keeping everyone happy. We kept laughing at people trying to sneak food out of the restaurant, a waitress was pouncing on people and attempting to take a snack out!
Respuesta de FERGUS Club Pineda Splash
Dear Paul Dejonge, Thank you very much for your stay and your valuable feedback about the FERGUS Club Pineda Splash. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the inconvenience caused by the groups of teenagers accommodated during your visit, the waiting times at the bar as well as for the meals choice offered in the restaurant. We have taken good note of all your remarks and be assured we will do our best to improve our offering and prevent future occurrence. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Gunther Bosmans
hace 1 año - 4 (Experiencia positiva)
Adam Sinclair
hace 1 año - 1 (Experiencia negativa)
It's not often I give a 1 star review but this was a horrific experience. First impressions were good on arrival. Staff were very friendly (and continued to be throughout our stay) but we were disappointed by the amount of things we had to leave a deposit for in cash. €15 per towel and €10 for a safe key which you then have to pay €5 per day to use. I don't think you should be charging customers extra to feel their valuables are secure. You are given a card for drinks on all inclusive that you hand over in exchange for one drink. I understand the system in principle as it cuts down on discarded cups and discourages silly drinking but there has to be a better way if getting your card back at night as you had to queue for 15 mins at the bar to *not* get a drink? Room was available at 2pm and was on the second floor. It was very thin with not much space at all but at least had a large balcony that extended to the bathroom. The bathroom was large and had a lovely walk in shower, however the window wasn't frosted so you had to ose the curtains to shower. The extractor fan didn't work. So none of the light switches work on the walls for the bedside lights and it took us a while to find the individual switches on the lamps. The air conditioning doesn't work and oy blew out hot air, even when turned all the way down to 10. The balcony overlooked the "adult reccomended" area which later proved to mean absolutely nothing. We found out that the hotel was accommodating several youth football teams for a local tournament. This proved to utterly ruin our experience and a complaint will be made to Jet2. Whilst queuing for dinner on the first night we had to wait for several group of lads to stop messing around with the lifts and then seemingly all skip the queue so they could all eat with their team. As we'd been travelling since 2am we went for an early night as we'd planned on visiting Barcelona the next day. The football teams were being utterly disrespectful and running down the corridors banging on everybody's doors, glitter/confetti bombing the corridors, filling theofys and just going up and down, up and down, screaming down the corridors, kicking footballs against the doors and balcony. I complained once a d was told they'd put a security guard on our corridor. This didn't happen and my daughter was now in tears wanting to go home and jumping every time they banged on our door. The behaviour of the footballers was intimidating and not the relaxing holiday we thought we were going to get in a hotel marketed as a 4* family friendly venue. The chaperones/parents were nowhere to be seen except in the bar. It was utterly feral behaviour. Around half 10 I contained again and we were moved to the sixth floor which thankfully wasn't reachable by the lifts. This was a bigger room and by nature of not being generally accessible, was quieter. We could still hear the ludicrous amount of noise being made poolside as this room overlooked the child play area that was currently swarmed by 30 ~15yo lads screaming obscenities at each other. We, and I understand several other guests complained about this behavior and was told they would put extra security on. This shouldn't need to happen. If a family acted like these young lads acted we would have been removed from the hotel. This *did* improve by the end of the stay but it was a horrific start to a holiday. The food: The food feels like it's aimed at British holiday makers who don't want any culture in their holidays and just want warmer weather with their British food. Breakfast is a fry up, limited cereal options, pastries, and some cold meats Lunch we only had twice. They had a seafood paella once and then burgers and pizzas. Dinner was essentially a white fish, burger and a meat section (pork loin or "beef steak"). There were usually sausages but (see picture) these were often undercooked and looked like eating them would make you ill. The food quality was extremely poor, felt like the cheapest cuts of meat. Also cooked meat next to raw meat. Yay Dessert very basic.
Respuesta de FERGUS Club Pineda Splash
Dear Adam Sinclair, Thank you for your stay with us and for taking time to share your impressions about our FERGUS Club Pineda Splash with us. We are sorry to learn that you had experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. Every detail is important to us, therefore, please be assured that we will look into your remarks and suggestions about the equipment and maintenance of the room where you were first accommodated, the behaviour of the football group you mentioned along with the meals selection offered in the restaurant and the preparation of the foods to ensure that our guests feel like home. Thank you once again for your valuable feedback. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Imam Gunduz
hace 1 año - 5 (Experiencia positiva)
Amanda Felton
hace 1 año - 5 (Experiencia positiva)
Rhian Lovell
hace 1 año - 5 (Experiencia positiva)
Arnau is fab with the kids. Made my children enjoy all the activities especially the sports like table tennis! Hotel is lovely but not much in Pineda de Mar
Respuesta de FERGUS Club Pineda Splash
Dear Rhian Lovell, We are thankful to you for sharing your positive experience at our FERGUS Club Pineda Splash with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
DK
hace 1 año - 1 (Experiencia negativa)
1 star too much, as a family we were very ill after eating here, lots of reports around the hotel of similar illnesses, staff shortages all due to illness, ( probably ate their own food) resulting in poor hygiene across the board. Food quality wasn't great, and the served cooked to order food with raw and cooked meat on the same pass was poor standard for any country or any level of restaurant and this holiday chain should know better. Room quality: Apart from the tiles in the shower this was the only similarity of the pictures of the room, we has a narrow , no storage and certainly know room to swing a kitten!!!!! Reported our concerns to reception and all they had to say that this is the first complaints they have heard, but speaking to many guest that arrived before us and whilst we were there the issues have been before us during our stay and will continue with the poor attitude and attention to details such as supposedly 4 star resort should be aiming towards. Personally we have travelled all round the world in many different styles and star ratings and this has been by far the worse experience, we are counting the days hours to go home, and thank God to Uber eats, and Aldi down the street. Entertainment - daytime around the pool there is always something going on and the lads that run it were very enthusiastic. When the place get busier " if it ever does" how are these small games going to cope?? Evening entertainment, not great, take some board games with you or you are going to be Bored!!! Big question that business's always ask " Would we come back again?"" NO, but I'm guessing this style of resort doesn't want repeat guess just victims of a single visit.
Respuesta de FERGUS Club Pineda Splash
Dear DK, Thanks for your stay with us and your valuable feedback on our FERGUS Club Pineda Splash. We are concerned to read of the deep disappointment you experienced with our hotel and the equipment/size of room type booked on this occasion as well as with the preparation of the foods in the restaurant. Please accept our sincere apologies for your experience. Be certain that we will keep on working to ensure we focus on improving our offering. With regard to the sickness episode described, we do hope you recovered soon. After talking to the manager in this matter, we can confirm that a small number of cases were reported during your stay among which no staff incidences were involved. Although the hotel complies with all the current sanitary regulations, it can unfortunately happen due to dietary changes. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
OZKE Ignace
hace 1 año - 5 (Experiencia positiva)
Très bon hôtel pour ses tarifs. Un personnel très engagé, à l'écoute du client, trouve des solutions à d'éventuels problèmes, chaleureux et souriants. Bravo à Alix et à son équipe !
Respuesta de FERGUS Club Pineda Splash
Cher OZKE Ignace, Merci beaucoup pour cette note maximale et surtout votre mention spéciale à notre équipe. Nous sommes très heureux que votre séjour au FERGUS Club Pineda Splash soit un succès et que nous avons pu y prendre part. Nous espérons avoir le plaisir de vous accueillir prochainement. Bien cordialement, Susana Cuesta Customer Experience FERGUS CLUB PINEDA SPLASH
Maksym Kaczorowski
hace 1 año - 5 (Experiencia positiva)
GB BART LTD GB BART LTD
hace 1 año - 5 (Experiencia positiva)
Sajan 02
hace 1 año - 4 (Experiencia positiva)
Joe D
hace 1 año - 5 (Experiencia positiva)
Clean, modern, and excellent buffet breakfast and dinner. Pools are very clean and lifeguards. They are not heated so just take that into consideration depending on the time of year you visit. Beach is about a five minute walk from the hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Joe D, Thank you very much for your holiday choice and your lovely comments about the FERGUS Club Pineda Splash. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Oscar Hueso Santaeugenia
hace 1 año - 1 (Experiencia negativa)
Les instal·lacions estan bé però la atenció al client deixa molt que desitjar per culpa de la direcció, per una petita errada de la recepcionista es van quedar els DNI a recepció al final quant truco demanant si els tenen em demanen que ho faci per correu electrònic, com per favor ho fan sense el correu però tarden 24 amb confirmar que per descuit seu estan allà però com que per política interna no fan enviaments m'he de responsabilitzar jo amb enviar un transportista i passar a recollir-los, no trobo que sigui un bon servei.
Respuesta de FERGUS Club Pineda Splash
Benvolgut Oscar Hueso Santaeugenia, Gràcies per compartir l'experiència al nostre FERGUS Club Pineda Splash per mitjançant Google. Apreciem la seva valoració i lamentem no haver complert plenament les seves expectatives en aquesta ocasió. Tindrem molt en compte la seva crítica constructiva quant a l'atenció rebuda després de la incidència amb els DNIs per continuar millorant el nostre servei dia a dia. Esperem tornar-los a veure en alguna altra ocasió i així poder mostrar-los els nostres avenços en totes les àrees de l'hotel. Una afectuosa salutació, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Carlos Ruiz
hace 1 año - 4 (Experiencia positiva)
Los cuadros dan muy mal rollo, si los podéis cambiar mucho mejor, alguna de la comida está muy dura, en la planta 3 del otro edificio las sábanas huelen fatal, me gustaría volver otra vez pero con ese cambio el servicio es muy simpático y muy agradable la limpieza está bastante bien y el lugar está súper cerca de la playa. La habitación 1212 el cuadro del perro no está del todo mal pero la del niño da muy mal rollo y del otro edificio la habitación 367 los cuadros dan muy mal rollo y las sábanas huelen muy mal en esa habitación huelen como a pescado muerto.
Respuesta de FERGUS Club Pineda Splash
Estimado Carlos Ruiz, Queremos agradecerle muy sinceramente que comparta sus impresiones sobre su estancia en nuestro FERGUS Club Pineda Splash con nosotros. Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Hemos tomado buena nota de sus observaciones con respecto a los cuadro así como al olor que desprende cierta ropa de cama y los remitiremos a la Dirección para su consideración y mejora. Gracias igualmente por elegir FERGUS Group. Esperamos volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Vanessa pino
hace 1 año - 5 (Experiencia positiva)
Kirsty Becker
hace 1 año - 5 (Experiencia positiva)
lewis hill
hace 1 año - 5 (Experiencia positiva)
It's really nice, really nice mini games,food was excellent free everyday just for one price, the sun was nice same for the pools but there were too many people in it but it's not your problem. Nice location to be in to get a tan! 9.7/10
Respuesta de FERGUS Club Pineda Splash
Dear lewis hill, It was a pleasure to welcome you to our FERGUS Club Pineda Splash. Thank you for taking the time to post this review with lovely comments regarding our place. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Sue dale-jones
hace 1 año - 5 (Experiencia positiva)
Lewis Dixon
hace 1 año - 2 (Experiencia negativa)
Rooms weren’t too bad , staff were friendly. Only recommend if you’ve got kids. One thing I will say is the food is not good at all, after the 2nd night we had to go elsewhere for food , very bad choice of desserts aswell most nights it was cold custard, jelly or a load of watermelon. I’ve eaten better in hospitals 👍🏼
Respuesta de FERGUS Club Pineda Splash
Dear Lewis Dixon, Thank you very much for your stay and your valuable feedback about the FERGUS Club Pineda Splash. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the meals and desserts selection offered in the restaurant. We have taken good note of your remarks and be certain we will do our best to improve our offering. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. FERGUS CLUB PINEDA SPLASH
Frehiwot Teku
hace 1 año - 4 (Experiencia positiva)
Family-Friendly Hotel Review Arrival Experience We arrived at 23:00 and were not greeted properly. The check-in process was awfully long, and once it was completed, no staff guided us to our rooms or provided clear directions on how to find them. Breakfast In the morning, we went to breakfast, which included a variety of pastries, eggs, sausages, pancakes, sauces, and desserts. However, the breakfast options remained the same for the entire week, except for the breakfast dessert. Snack Time First Snack Time: It mainly consisted of breakfast leftovers, with only two different items available at most. Second Snack Time: This was the best snack time, offering pastries, burgers, pizza, hotdogs, and doughnuts. Lunch There was a good selection of food, including pasta, rice, chicken, chicken nuggets, chips, vegetables, and salads—typical meal options. The dessert bar had ice cream, four types of cakes, apple tart, and several other choices. Dinner Dinner options included burgers, chips, pizza, and pasta. However, the menu remained the same throughout the week, except for the dessert. Drinks There were two drink bars open from 11:00 to 23:30. Drink options included: Cocktails (with and without alcohol) Milkshakes (chocolate, strawberry, and vanilla) Fizzy drinks Juice (only served at meal times, including apple, pineapple, orange, and mixed juice) Pool Area The hotel had two main pools: Deep Pool: Suitable for teens and adults. Shallow Pool: Less deep and more suitable for younger children. Additionally, there were three types of slides, one of which had three sections, totaling five slides. The pool activities included water polo and water dances. There was also: A tiny heated pool (fits about five adults max) A relaxation pool upstairs, which was concerningly cold and had in-ground seating Plenty of sunbeds available for guests Rooms The rooms were good and of average size. They came with towels, a shampoo container, and basic accessories. The best part was the cleaning service—they folded our clothes, made the beds neatly, and kept everything spotless. However, the beds were a bit stiff and could have been more comfortable. For a family of five, the room included two double beds and one single sofa bed. Entertainment There was karaoke every night and a show, but the show was not very interesting for adults or teenagers. One of the staff members was particularly helpful, assisting us with directions to Barcelona—he was very friendly and kind. Additional entertainment included: A kids' hunt, where my son won a small prize A movie night Beach Access The beach was a quick five-minute walk from the hotel. However, it was a stone beach, which became deep very quickly, making it unsafe for children. Additionally, it was a nude beach, so it may not be ideal for families. Overall Experience Overall, the experience was okay and fairly well put together. Despite some issues, I had a good time.
Simon Cross
hace 1 año - 5 (Experiencia positiva)
Soraya Mekki
hace 1 año - 5 (Experiencia positiva)
Bonjour , est ce que le Camping accepte les Burkini dans l’espace aquatique ?
Ismail España اسماعيل اسبانيا
hace 1 año - 5 (Experiencia positiva)
franco casula
hace 1 año - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Franco, gracias por dejarnos un buen feedback. 😊 Nos motiva mucho saber que lo has pasado bien en tu visita. Te esperamos con los brazos abiertos en tu próxima escapada a Pineda. ¡Cuídate! Equipo del Pineda Splash - 30º hotels
christine richard
hace 1 año - 4 (Experiencia positiva)
Sara Latorre
hace 1 año - 5 (Experiencia positiva)
Kaynat Sheikh
hace 1 año - 5 (Experiencia positiva)
Very good experience, very friendly staff. From the check in staff to dining staff, entertainment staff, bar staff, everyone was friendly and understood English and communicated properly. Staff would appear with smile and greet with Ola.... Really miss that
Respuesta de FERGUS Club Pineda Splash
¡Qué alegría ver tu valoración, Kaynat! No puedes imaginarte lo mucho que nos alegra saber que tu experiencia ha sido tan positiva. ¡Te esperamos con los brazos abiertos para tu próxima visita! 😊 Equipo del Pineda Splash - 30º hotels
Karina Cossey
hace 1 año - 5 (Experiencia positiva)
First holiday abroad loved it hotel was lovely Staff are amazing always helping and cleaning staff are A1 and you lovely lot in the kitchen and at the door 😊 kids ate everything there was and partner Im a very fussy eater 🥴😊 Lovely place lovely people very nice area ❤️😊
Respuesta de FERGUS Club Pineda Splash
Hey there, Karina! 🌼 We're dancing with joy hearing that your family and you had a lovely time at our hotel. Knowing that our staff made an impression truly warms our hearts. It's great that our kitchen team managed to make a fussy eater like you enjoy their meals! 😄 We're so happy that you liked our area and found our people nice. Here's a big virtual hug from all of us! 🤗❤️ Pineda Splash - 30º hotels Team
Christelle S
hace 1 año - 1 (Experiencia negativa)
Bonjour, nous avions réservé une semaine dans cet hôtel. Nous sommes arrivés de nuit. La réceptionniste voulait nous faire repayer les tarifs journaliers pour nos deux petites chiennes tandis que nous nous les avions déjà payé sur Internet. La personne de la réception nous a attribué une chambre qui n’était pas du tout accessible avec mon scooter électrique, ou je n’ai même pas pu prendre de douche pendant trois jours. Deux jours avant que nous partions la Nouvelle femme de ménage qui faisait les chambres n’a pas fait la nôtre pendant deux jours. Je trouve cela un irrespect Total De cette personne. Quand nous sommes repartis en France, j’ai laissé quelques vêtements sur le balcon. Dont un maillot de bain qui coûte environ 200 €. J’ai envoyé plusieurs mails à l’hôtel pour les en informer. Afin qu’ils puissent me les renvoyer, quitte à ce que je paye les frais de port. J’attends toujours une réponse de leur part. Hello, we had booked a week in this hotel. We arrived at night. The receptionist wanted us to pay the daily rates for our two little dogs again while we had already paid them online. The person at the reception gave us a room that was not at all accessible with my electric scooter, where I could not even take a shower for three days. Two days before we left, the new cleaning lady who was cleaning the rooms did not clean ours for two days. I find this a total disrespect from this person. When we left for France, I left some clothes on the balcony. Including a swimsuit that costs around €200. I sent several emails to the hotel to inform them. So that they could send them back to me, even if I had to pay the postage. I am still waiting for a response from them.
Respuesta de FERGUS Club Pineda Splash
Chère Christelle, Merci d'être votre option pour vos vacances à Pineda de Mar. Nous sommes désolés de lire ce feedback. Comme nous avons expliqué, des chambres assignées sont selon disponibilité et nous n'avons pas de honnêtement de vos besoins de mobilité. Pour la prochaine fois, nous vous recommandons de contacter l'hôtel pour cette question. Après votre départ en août, nous n'avons rien rencontré dans votre chambre, comme l'équipe de réception vous l'avait dit dans le mail. Cordialement, L'Èquip du Pineda Splash - 30º hotels
Manolo Lozano
hace 1 año - 3 (Experiencia positiva)
No está mal calidad precio, antiguo típico de las reservas buco chollo y dejado se comía muy bien y el personal muy agradable la vedad lo pasamos bien
Respuesta de FERGUS Club Pineda Splash
Apreciado Manolo, Muchas gracias por visitarnos en su escapada a Pineda de Mar. Gracias por tus agradables palabras acerca de nuestro personal, ellos se esfuerzan día a día para haceros sentir como en casa. Esperamos volveros a dar la biencenida la próxima temporada. Un saludo, El Equipo del Pineda Splash - 30º hotels
ana roman macias
hace 1 año - 4 (Experiencia positiva)
El Hotel está muy cerquita de la estación para al que le pueda interesar. El aparcamiento es bastante complicado. Tiene buenas instalaciones. Un par de piscinas toboganes muy completo para ir con niños. El buffet como casi la mayoría un poco repetitivo y con un poco de todo en general bastante bien
Respuesta de FERGUS Club Pineda Splash
Apreciada Ana, Muchas gracias por vuestra visita y ser vuestra opción para vuestra escapada en Pineda de Mar. Agradecemos tu comentario positivo y tu opinión acerca de nuestro buffet, esto nos ayuda a mejorar día tras día. Esperamos volver a daros la bienvenida la temporada que viene. Un saludo, Equipo Pineda Splash - 30º hotels
rafael gragera masoliver
hace 1 año - 5 (Experiencia positiva)
christine eziguian
hace 1 año - 5 (Experiencia positiva)
Louise Clout
hace 1 año - 5 (Experiencia positiva)
It was such a lovely hotel. The staff worked very hard to keep it nice. All the staff were very helpful and polite. The drink card system works very well and helps to keep the place tidy and free from the risk of broken glass. Even though it was the end of the season there was always lots of different choices of food. We had a fabulous stay and would recommend it. It was in a great location. 5 minutes from the beach and from the station where you can get a train direct into Barcelona.
Respuesta de FERGUS Club Pineda Splash
Dear Louise, Thank you for being your option for your holidays in Pineda de Mar. We are really thankful to read your review with these amazing words. Thank you for your kind feedback about our staff, they work hard everyday to make you feel like home. We hope to welcome you back next season. Best regards, Pineda Splash - 30º hotels Team
Amy Z
hace 1 año - 1 (Experiencia negativa)
Our first room had a foul smell and bed bugs in both beds. We were moved to another room and upgraded to All Inclusive Plus, as compensation. However, psychologically this still ruined our experience, my son's still have the bites too and we kept waking every night constantly checking the beds, so hardly a restful and relaxing holiday, in fact causing more stress as a result.
Respuesta de FERGUS Club Pineda Splash
Dear AMZ, We are truly sorry to read about your experience. We understand how the situation was and how could have affected your stay with us. We apologize again for the inconvenience caused. As we have said, rest assured that we did not have this type of incident before and the procedure has been activated since the moment you communicate this situation to our staff. As you have experienced, the management team had given you all the possible options to make you and your family feel as comfortableas you need and make your holidays better, even given the option to do an early checkout without any additional fees. We are sorry for what has happened and that this could make you feel enjoy the rest of your stay. Best regards, Pineda Splash - 30º hotels Team
Samantha Kelly
hace 1 año - 5 (Experiencia positiva)
Amazing place to stay
Respuesta de FERGUS Club Pineda Splash
Samantha, it's fantastic to hear you had such an amazing stay with us! 😊 Your kind words truly brighten our day. We can't wait to welcome you back to Pineda Splash for more unforgettable memories. Pineda Splash - 30º hotels Team
Tracey Thomas
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
¡Qué ilusión nos hace tu valoración de cinco estrellas, Tracey! Tu apoyo nos da un impulso extra para seguir haciendo lo que nos encanta: crear estancias inolvidables para nuestros huéspedes. ¡Vuelve cuando quieras, aquí siempre tendrás tu casa! 😄🏖️ Equipo del Pineda Splash - 30º hotels
Gareth Excell
hace 1 año - 4 (Experiencia positiva)
I recently stayed at Pineda Splash - 30º hotels in Pineda de Mar and had a wonderful experience. The range of activities provided by the animation team for all ages was impressive, and the evening entertainment was top. The reception team was attentive and accommodating. Overall, I highly recommend this hotel for a family vacation or a fun getaway. ⭐⭐⭐⭐⭐
Respuesta de FERGUS Club Pineda Splash
It's fantastic to hear that you enjoyed your stay with us, Gareth! 😊 Our animation team will be thrilled to know that their efforts made a great impression. We're also glad that our reception team could make your experience even better. Thank you for recommending us, and we hope to welcome you back soon for another fun time!
mojtaba tahvilian
hace 1 año - 1 (Experiencia negativa)
Respuesta de FERGUS Club Pineda Splash
¡Hola Mojtaba! Sentimos mucho que tu experiencia en nuestro hotel no haya sido lo que esperabas. Nos encantaría tener la oportunidad de mejorar tu percepción en una próxima visita y quedamos a tu disposición por si quieres comentarnos lo ocurrido para que podamos mejorar. Un saludo. Equipo del Pineda Splash - 30º hotels
Dave Isaac
hace 1 año - 5 (Experiencia positiva)
Friendly kind staff were amazing with my kids! Patient thoughtful funny and kind! Legends
Respuesta de FERGUS Club Pineda Splash
Dear Dave; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º hotels
AMBRE COULOMB
hace 1 año - 5 (Experiencia positiva)
Hôtel très propre , personnels merveilleux et toujours à l'écoute. Les chiens sont autorisés ce qui est un plus énorme. Il y a tout pour des vacances réussie, piscine ( avec maître nageur , toboggan) , animations, club enfant et adulte , buffet , bar ... Il est situé tout près de la plage et du centre ville . En all inclusive c'est le combo parfait !!!!
Respuesta de FERGUS Club Pineda Splash
Dear Ambre; Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Pineda Splash - 30º hotels
Joan Sancho
hace 1 año - 5 (Experiencia positiva)
Todo perfecto,destacar la amabilidad
Respuesta de FERGUS Club Pineda Splash
Apreciado Joan, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Equipo Pineda Splash - 30º hotels
John Harris
hace 1 año - 5 (Experiencia positiva)
Was great staff where awesome. Felt like home so was nice. Only been abroad twice so very comfy
Respuesta de FERGUS Club Pineda Splash
Dear John, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º hotels
Julianah Abogunrin
hace 1 año - 5 (Experiencia positiva)
Excellent service all through. Staffs are fantastic. Food more than enough, loads of varieties and good quality. The environment is very welcoming and nice. Rooms are big and spacious, clean everyday
Respuesta de FERGUS Club Pineda Splash
Dear Julianah; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º hotels
Scott Kennedy
hace 1 año - 5 (Experiencia positiva)
We stayed at the 30° pineda splash in October half term and really loved our stay there. The staff are excellent. Super friendly and the entertainment team are brilliant with the kids and adults. The games they do are simple, but it means everyone can get involved and the kids entertainment in the evenings is good fun. We went all inclusive so had food and drink included which I'd highly recommend. The only downside for us is we had a room on the first floor above where the pool tables are and it was noisy. Soundproofing isn't the best. The pools are excellent....cold.....but excellent and my 8 year old spent hours in the water and in and around the pools playing with friends shed made. They run a kids club as well which is good to get a couple of hours to relax as an adult knowing the kids are entertained. Would highly recommend for families and the train station is 5 minutes walk where you can jump on and head to Barcelona for the day easily so that's an option if you wanted to do it. Food is your standard all inclusive type food. Plenty of options, but if your staying there for a week, maybe go and get some food outside the hotel for something different a couple of nights. Overall, great hotel for families with younger kids.
Respuesta de FERGUS Club Pineda Splash
Dear Scott; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º hotels.
Ibrahim Sanni
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Ibrahim, es genial recibir tus cinco estrellas 🌟. Tu reseña nos motiva y alegra el día. Estamos deseando que vuelvas para seguir ofreciéndote experiencias inolvidables. ¡Un abrazo!
Simone de Haard
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
¡Qué alegría, Simone! Nos ha encantado ver esas cinco estrellas que nos has dejado. Nos alegra saber que tu experiencia en el hotel Pineda Splash te ha gustado tanto. ¡Esperamos verte de nuevo pronto! 😊🌴 Equipo del Pineda Splash - 30º hotels
Moritz Werner
hace 1 año - 4 (Experiencia positiva)
During my recent stay at Pineda Splash - 30º hotels in Pineda de Mar, I was thoroughly impressed with the level of cleanliness throughout the hotel. The reception team was extremely helpful and attentive to all of my needs. The menu at the bar and restaurant was diverse and the food was of high quality. I thoroughly enjoyed the breakfast, lunch, and dinner options. I would highly recommend Pineda Splash - 30º hotels for a comfortable and enjoyable stay.
Respuesta de FERGUS Club Pineda Splash
Dear Moritz, we are so pleased that you enjoyed your stay with us. We always try our best to ensure that our guests enjoy their stay with us as much as possible and that they enjoy our varied menu, so we would like to thank you for this wonderful comment. Best regards Pineda Splash-30º Hotel
Ome Cor
hace 1 año - 4 (Experiencia positiva)
Een leuk hotel, wel heel erg op de Engelse gasten ingericht. Het eten is te doen. Maar kan stuken beter. Personeel doet erg zijn best en werkt hard.
Respuesta de FERGUS Club Pineda Splash
Dear Ome; We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Pineda Splash - 30º hotels
Russell Lloyd
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimado Russell, Nos alegra enormemente ver que tu estancia en en el hotel fue de tu agrado. Valoramos mucho tus cinco estrellas y te agradecemos profundamente el tiempo que has dedicado a calificarnos. Esperamos poder darte la bienvenida nuevamente en un futuro próximo. Recibe un cordial saludo, Hotel Pineda Splash - 30º hotels.
brigitte barette
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
¡Saludos Brigitte! Es maravilloso recibir tu valoración de cinco estrellas. Tu apoyo nos ayuda a seguir creciendo y mejorando cada día. Te esperamos pronto en nuestro hotel, el Pineda Splash - 30º hotels.
deep raj
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Pineda Splash - 30º hotels and I must say, it was an absolutely delightful experience. The cleanliness of the hotel was top-notch, the reception team was incredibly helpful and accommodating, and the dining options exceeded my expectations. I highly recommend this hotel to anyone looking for a pleasant and comfortable stay. ⭐️⭐️⭐️⭐️⭐️
Respuesta de FERGUS Club Pineda Splash
Dear Raj, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Pineda Splash - 30º hotels.
Laura Compton
hace 1 año - 5 (Experiencia positiva)
Lovely place
Respuesta de FERGUS Club Pineda Splash
Dear Laura! Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Kind regards! Pineda Splash - 30º hotels
amira roekens
hace 1 año - 5 (Experiencia positiva)
Super hotel i definitly recommend and big big love to the people there and expecialy the animators ,j’aimé , david, maria…. I love you all thank you!🥹❤️
Respuesta de FERGUS Club Pineda Splash
Dear Amira, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Pineda Splash Team - 30º hotels
Lisa P
hace 1 año - 2 (Experiencia negativa)
Respuesta de FERGUS Club Pineda Splash
¡Hola Lisa! Sentimos mucho que tu estancia no haya sido de 5 estrellas. Nos encanta aprender y mejorar y tu feedback es muy valioso para nosotros. Te pedimos disculpas si hubo algún inconveniente durante tu estancia. Nos gustaría que tu próxima visita sea excepcional, ¡nos encantaría verte de nuevo!
Steve Marriott
hace 1 año - 5 (Experiencia positiva)
I had the pleasure of staying at Pineda Splash - 30º hotels in Pineda de Mar recently and it was an absolute delight. 🌊 The hotel was impeccably clean and the reception team was always attentive and helpful with all of our needs. 🏨 The dining options were top-notch, with the bar and restaurant offering a variety of delicious dishes that exceeded our expectations. 🍔🍹 The breakfast, lunch, and dinner were all exceptional and deserving of 5 stars. 🌟🌟🌟🌟🌟 I highly recommend Pineda Splash for a fantastic beach getaway. 🏖️🌞
Respuesta de FERGUS Club Pineda Splash
Dear Steve, I would like to thank you for your comment, we are very happy that you enjoyed your stay with us, we do our utmost to ensure that our guests have a good stay and are as comfortable as possible including in all areas of service provided by our staff. with this we would like to thank you once again and we hope that we will see you again. Pineda Splash-30º Hotels
A H
hace 1 año - 5 (Experiencia positiva)
My recent stay at Pineda Splash - 30º hotels in Pineda de Mar was great. 🌅 The hotel was impeccably clean and the reception team were always there to assist with any requests. The menu at the bar and restaurant exceeded my expectations, offering a wide range of delicious options. I highly recommend the breakfast, lunch, and dinner options. 🍴🍹 Thank you for a wonderful stay! ✨🙏
Respuesta de FERGUS Club Pineda Splash
Dear Client, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels with us. Best Regards, Hotel Pineda Splash - 30º hotels
Andreas Berendt
hace 1 año - 4 (Experiencia positiva)
Schöne Anlage die für Kinder viele Pools bereithält. Etwas in die Jahre gekommen, aber da ist das hotel dran. Alles in allem Preis Leistung waren wir sehr zufrieden. Der Weg zum Strand ist kurz und auch die vorhandene Bahn ist gut um nach Barcelona zu kommen. Blöd war nur, dass man beim Transfer nicht direkt am hotel raus gelassen wird, sondern dies selbst finden muss
Respuesta de FERGUS Club Pineda Splash
Dear Andrea, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. On behalf of our entire team, we greatly look forward to your return. Pineda Splash Team - 30º hotels
Emmanuelle LUBET
hace 1 año - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Emmanuelle, agradecemos mucho que te hayas tomado el tiempo de calificarnos. Nos encanta saber que tu experiencia fue buena y esperamos verte de nuevo en el futuro. Siempre eres bienvenido en nuestro hotel. 😊 Equipo del Pineda Splash - 30º hotels
Erin woulfe
hace 1 año - 5 (Experiencia positiva)
All absolutely brilliant I loved it all every second of the day. Got a brilliant massage done here and it was like I had entered cloud nine. Lovely staff all around who are willing to help you with everything. Great entertainment and lovely pools for kids to enjoy.
Respuesta de FERGUS Club Pineda Splash
Dear Erin, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. Kind regards, Pineda Splash - 30º hotels
cleopatra benjamin
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Querida Cleopatra, nos alegra enormemente saber que tu experiencia en nuestro hotel ha sido positiva. Tu valoración de 5 estrellas es un testimonio del buen servicio que intentamos ofrecer a nuestros huéspedes cada día. Te esperamos pronto en Hotel Pineda Splash - 30º hotels. Un abrazo.
DiDi
hace 1 año - 3 (Experiencia positiva)
Hotel ładny, w pokojach źle sprzątnięte, koce porwane wyglądające jak szmata, pokój nr 404 podłoga brudna, pobyt sam w sobie ok lecz zastrzeżeń jest więcej niestety jedzenie ciagle to samo.
Respuesta de FERGUS Club Pineda Splash
Dear Didi, We appreciate your feedback and we are glad to hear that you enjoyed your stay overall. We truly apologize for the cleanliness and maintenance issues you encountered in your room. We are committed to improving our services and we value your input to do so. We hope to welcome you back in the future for a more positive experience.
Dianne Kent
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Dianne, es un placer saber que te fuiste contenta de nuestro hotel 🌟. Te agradecemos de corazón tu reseña. Aquí estaremos siempre para darte la bienvenida cuando decidas regresar. Equipo del Pineda Splash - 30º hotels
Sandra Charge
hace 1 año - 5 (Experiencia positiva)
It's a must to visit wonderful staff, lovely hotel, great location.
Respuesta de FERGUS Club Pineda Splash
Dear Sandra, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. we are happy to read you found our hotel to be at a convenient location during your visit to Pineda Splash - 30º hotels. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards. Pineda Splash - 30º hotels
brian mcintosh
hace 1 año - 5 (Experiencia positiva)
Amazing time staff so friendly, very clean hotel
Respuesta de FERGUS Club Pineda Splash
Dear Brian, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Pineda Splash - 30º hotels. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards. Pineda Splash - 30º hotels
Tayz Secchio
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
¡Hola Tayz! Es estupendo ver esas 5 estrellas 😊. Nos alegra saber que tu experiencia fue agradable y memorable. ¡Esperamos verte de nuevo muy pronto en nuestro hotel!. Equipo del Pineda Splash - 30º hotels
Ato De Personalizar
hace 1 año - 5 (Experiencia positiva)
I had a blast at Pineda Splash - 30º hotels 🌊☀️🏊♀️! The hotel was super clean 🧼 and the staff was really helpful and friendly 💁♀️. The animation team 🎉 did a great job with activities for all ages and the common areas were top-notch 🙌. I especially loved the pool 🏊♂️ and the teens zone 🎮. Definitely recommend this hotel for a fun family vacation! 👨👩👧👦 #PinedaSplash #FamilyFun
Respuesta de FERGUS Club Pineda Splash
Dear client, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Kind regards. Pineda Splash - 30º hotels
Joanne Hares
hace 1 año - 5 (Experiencia positiva)
Fab. X
Respuesta de FERGUS Club Pineda Splash
Dear Joanne, thank you for your review. We are very gratefull. We hope to see you again soon! Pineda Splash Team - 30º hotels
Lars ter Meer
hace 1 año - 5 (Experiencia positiva)
Wir waren zu Viert 2 Wochen in diesem Hotel und haben uns dort sehr wohl gefühlt. Vom Service und der Freundlichkeit der Mitarbeiter war alles super. Essen und Getränke top, kleiner Rutschenpark. Es gibt 3 Bereiche zum Liegen, für uns als Sonnenanbeter ideal, weil wir den ganzen Tag in der Sonne liegen konnten. Der schöne Strand ist in wenigen Minuten zu erreichen. Wir empfehlen es klar weiter. Wir hatten Zimmer 568 mit Meerblick
Respuesta de FERGUS Club Pineda Splash
Dear Lars, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area in Pineda de Mar and it allows guests to enjoy the entire coast. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We hope to see you again soon to welcome you with our best smile and make you feel at home. Kind regards. Pineda Splash - 30º hotels
Mohamed Bah
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Mohamed, recibir una valoración como la tuya realmente nos motiva. Es un placer saber que disfrutaste de tu estancia en el hotel. ¡Te esperamos con los brazos abiertos en tu próxima visita! Equipo del Pineda Splash - 30º hotels
MIREILLE AUBERTIN
hace 1 año - 2 (Experiencia negativa)
Hôtel placée en centre ville, donc bruyant, obligé de prendre le parking payant pas de stationnement gratuit,90€ la semaine en plus. Très bien pour les enfants, avec des animations 100% a leur destination. Les karaokés ne permettent pas de converser entre amis car le son est bien trop fort. Hôtel pas fait pour se reposer, le personnel est très sympathique cependant.
Respuesta de FERGUS Club Pineda Splash
Dear Mireille, Merci pour le temps que vous avez consacré à partager votre opinion. Il semble bien en lisant vos commentaires que certains aspects de votre séjour n'ont pas reflêté nos standards de service habituels. Veulliez accepter nos sincères excuses pour ne pas avoir su vous offrir un impéccable moment de repos en cette occasion. Nous apprécions également vos aimables paroles envers notre personnel, leur gentillesse et leur serviabilité étant sans doute l'un des principaux atouts de notre hôtel, nous allons certainement tous les féliciter de votre part pour leur contribution à votre bien-être pendant votre séjour parmi nous. En ce qui concerne les commentaires sur le parking, les informations fournies sur le Web de l'hôtel comme lors de la réservation indiquent que le parking est peu disponible et coûte en supplément. Nous espérons sincèrement avoir l'occasion de vous revoir pour regagner votre confiance et vous offrir une meilleure expérience. Pineda Splash - 30º hotels.
Juan Antonio Pedrajas Alcaide
hace 1 año - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
¡Gracias por compartir tu experiencia con nosotros, Juan Antonio! 😃 Nos encanta saber que lo pasaste bien en nuestro hotel. Nos encantaría que volvieras a elegirnos para tus próximas vacaciones. ¡Te esperamos con los brazos abiertos!
Tracey Robinson
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Pineda Splash - 30º hotels in Pineda de Mar and it was 😍👌! The room was nice & clean,the shower was great…super relaxing.The staff were great,helpful and they all worked so hard. Food was fabulous 🤤👌. The breakfast, lunch, and dinner were all delicious,plenty of choices and the animation activities were 👍 for both kids and adults. Plus, the nightlife was 💃🕺. My husband and myself enjoyed our time here from start to finish.Highly recommend this place! 🌟🌟🌟🌟🌟
Respuesta de FERGUS Club Pineda Splash
Wow, Tracey! Reading your review about Pineda Splash - 30º hotels really made our day! 😊 It's fantastic to know that you loved our delicious food options and fun animation activities. We're thrilled that you and your husband had such an enjoyable stay with us. We can't wait to welcome you back for more memorable times!
Sandrine Bedouet
hace 1 año - 2 (Experiencia negativa)
Après avoir passée une semaine dans cet hôtel, je peux vous dire que c'est impossible de se reposer. Les gens sont incivilisés. les portes claquent, les personnes crient jusqu'a tard dans la nuit , courent dans les couloirs sans se soucier des autres occupants . Il faut éviter de venir pendant les vacances scolaires des familles anglaises et allemandes car très très bruyantes Au niveau nourriture cela n'est pas top non plus Du coup séjour pas très agréable
Respuesta de FERGUS Club Pineda Splash
Cher Sandrine, Nous sommes sincèrement décus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité. Nous avons également pris note de vos commentaires concernant les expériences culinaires et nous sommes sincèrement désolés de lire que nous n'avons pas répondu à vos attentes culinaires à cette occasion. Nous profitons cependant de l'occasion pour souligner que nos chefs suivent une rotation hebdomadaire du menu comprenant un large éventail de spécialités, tant locales qu'internationales, pour satisfaire toutes les exigences alimentaires et plaire aux palais les plus exigeants. C'est pourquoi nous sommes désolés de lire que nous n'avons pas pu conquérir le vôtre et nous communiquerons vos critiques à notre équipe. Concernant le bruit, nous vous informons que nous n'avons enregistré aucun incident de nuisance sonore. Notre réception fonctionne 24/7 et est à la disposition des clients pour ce type d'incident, donc pour les occasions futures, nous vous informons que vous pouvez le signaler à la réception et nous essaierons de résoudre le problème. Nous sommes navrés de lire que votre séjour n'ait pas été aussi plaisant qu'il aurait pu l'être et serions ravis de vous servir à nouveau dans un futur proche, vous assurant par avance notre meilleur engagement à garantir que votre prochaine expérience avec Pineda Splash - 30º hotels soit inoubliable pour les bonnes raisons. Pineda Splash - 30º hotels.
oscar mercader
hace 1 año - 4 (Experiencia positiva)
Chris Taylor
hace 1 año - 4 (Experiencia positiva)
Good food, fantastic staff and rooms cleaned immaculate everyday.. nice comfy bed with air conditioning. We all left happy
Respuesta de FERGUS Club Pineda Splash
Dear Taylor, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are glad that you have had the pleasure of enjoying the personalized treatment of our employees, since it is one of the most important pillars. Your words confirm to us that we are doing a good job and motivate us to continue working. We also would like to thank you for your highlight on the comfort of our beds because at Pineda Splash - 30º hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. Kind regars, Pineda Splash - 30º hotels
Anna
hace 1 año - 5 (Experiencia positiva)
Abdullah Shohag
hace 1 año - 5 (Experiencia positiva)
Enjoyed the stay here, close to lovely beach. Food, pool, children's play areas all excellent.
Respuesta de FERGUS Club Pineda Splash
Dear Abdullah, We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We appreciate your kind words about the hotel's location and its proximity to the beach. Truly, our hotel is located in an unbeatable area near Pineda Splash - 30º hotels and that allows guests to enjoy the entire coast. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Pineda Splash - 30º hotels
Kathleen Trocha
hace 1 año - 4 (Experiencia positiva)
Das Hotel ist etwas in die Jahre gekommen, aber für den Preis trotzdem sehr schön und sauber. Die Kinderanimation ist zwar nur auf Englisch und Spanisch, aber sehr liebevoll umgesetzt. Die Rutschen und Pools sind für die Kinder toll und der Weg zum Meer ist nicht weit. Das Essen war auch ansprechend und lecker. Leider gab es nicht viele vegane Optionen und die Allergene waren falsch oder teilweise gar ausgewiesen. Wer darauf angewiesen ist sollte ein anderes Hotel wählen. Wir hatten einen schönen Aufenthalt.
Respuesta de FERGUS Club Pineda Splash
Dear Kathleen, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests.We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Pineda Splash - 30º hotels
Piotr Olecki
hace 1 año - 5 (Experiencia positiva)
liz robinson
hace 1 año - 3 (Experiencia positiva)
Receipt and cleaning staff are the bar staff are lovely apart from some of the catering staff they ruin it. I will not be returning.
Respuesta de FERGUS Club Pineda Splash
Dear Liz, In Pineda Splash - 30º hotels we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Pineda Splash - 30º hotels
Adrian Warren
hace 1 año - 5 (Experiencia positiva)
Steffie Vause
hace 1 año - 5 (Experiencia positiva)
Cécile A. “CA”
hace 1 año - 4 (Experiencia positiva)
Hotel très propre, personnel aimable, chambres propres, les dames qui nettoient sont formidables, la nourriture est moyenne pour un 4*, le point noir est le fait que cela puisse être un all in ...cela attire une certaine population, très bruyante, sans aucun respect et avec un gaspillage indescriptible. Dommage...
Respuesta de FERGUS Club Pineda Splash
Cher Cécile. Nous souhaitons exprimer notre gratitude pour les commentaires que vous avez formulés à propos de votre récente visite, car ils nous aident à comprendre comment nos clients apprécient leur séjour chez nous. Notre objectif est toujours d'obtenir une satisfaction maximale pour nos clients et nous sommes ravis d'apprendre qu'ils ont apprécié leurs vacances à l'hôtel Pineda Splash - 30º hotels. Nous nous efforçons continuellement d'offrir la meilleure qualité et de veiller à ce que tous nos clients rentrent chez eux avec de beaux souvenirs de leurs vacances. Nous apprécions le temps que vous avez pris pour partager vos opinions et commentaires constructifs. Cordialement. Pineda Splash - 30º hotels
Robert Lewis
hace 1 año - 5 (Experiencia positiva)
Arrived to a clean fresh room which has an amazing shower and perfectly adequate facilities plus two big comfy beds which we pushed together to make a giant bed. Hotel is clean and staff are all amazing and super polite and helpful especially the bar team who were constantly at work with a smile. The food was superb and something for everyone and it was always hot and fresh. Animation team were always great too. A short walk from some really nice shops and bars and eateries too and the Friday market was well worth a look. Only thing that let it down was some bad pool cues without tips but that's hardly the end of the world. All in all a really nice place
Respuesta de FERGUS Club Pineda Splash
Dear Robert, Thank you for the time spent aound this review. It really means a lot to us to know that our guests went home with a great memories of a holiday. Extra thank you for refering how much you apreciate our staffs work we certainly agree that our dedicated staff plays a key role to our guests' overall experience. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. On behalf of our entire team, we greatly look forward to your return. Pineda Splash - 30º hotels
Miquel Simo Artola
hace 1 año - 5 (Experiencia positiva)
Gent molt amble al hotel i un bon lloc per anar, super agradable tot.
Respuesta de FERGUS Club Pineda Splash
apreciat Miquel, Nos agradaria expressar el nostre agraïment pels comentaris que s'ha realitzat sobre la seva visita recent, puesto que ens ajuden a entendre com els nostres hostes gaudeixen de la seva estada amb nosaltres. Sempre el nostre objectiu assolir la màxima satisfacció dels nostres clients i estem encantats d'escoltar que gaudiran de les seves vacances a l'hotel Pineda Splash - 30º hotels. Ens esforcem continuament oferint la millor qualitat i assegurar que tots els nostres hostes regresssin a les seves cases amb bons records de les seves vacances. Equip de Pineda Splash - 30º hotels
damien whinfrey
hace 1 año - 5 (Experiencia positiva)
Antonio
hace 1 año - 4 (Experiencia positiva)
Sandra Smith
hace 1 año - 5 (Experiencia positiva)
I had a blast at Pineda Splash - 30º hotels in Pineda de Mar! 🌊🌞 The animation team was amazing, they kept us entertained all day with fun activities for kids and adults. The hotel was pretty clean and the staff at the reception was helpful. 🌟 The bar and restaurant offered a variety of delicious options, so I was very satisfied with the food. Overall, it was a great experience and I would definitely recommend it! 👍
Respuesta de FERGUS Club Pineda Splash
Dear Sandra! Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Pineda Splash - 30º hotels very soon. Kind regards, Pineda Splash - 30º hotels
Teddy Allan
hace 1 año - 5 (Experiencia positiva)
Very good for families
Respuesta de FERGUS Club Pineda Splash
Dear Teddy! We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels with us. On behalf of our entire team, we greatly look forward to your return. Kind regards, Pineda Splash - 30º hotels
Lauren Weldrand
hace 1 año - 5 (Experiencia positiva)
So we are here now as I am writing this, we came for 2 weeks all inclusive 2 adults 1 child aged 4. From 29th September until 13th October. My mum and 2 sisters 11+16 also joined but were in different rooms.. This is our experience.. Day time”” The day time is lovely and relaxing and fun for kids and adults *if you want to get involved*. They do different activities everyday and have a kids club which is fab! (We haven’t used it for our personal preference but the reps are absolutely fantastic with the kids, the bar is nice with plenty of drinks choice including milkshakes, slushies, beer (san Miguel), sangria, whiskey and so on. Not forgetting the cocktails! 🍸. Also there is a park for little ones arcades and pool inside as well as a teen room which we obviously haven’t used. Food”” The food is okay. There is plenty of choice but we’re ready for some food from home! They have different stuff every single night and I particularly really enjoyed the soups they were actually amazing!! They do have a snack time but that’s basically what was left over from lunch time. We’ve had kebab night, Hawaiian night, they have chicken nuggets, pizza, pasta and sauces chips, lots of fruit and salad etc “Night time Night time, go for dinner come out and there’s an outdoor seating area near the bar where the park also is for kids, we normally sit out there with a couple of drinks watching the little one, whilst he plays on the park and in the arcade area, there is a change dispenser there which is really handy. (Also there is a fag machine for adults if you need a smoke guys!) We then find seats which is pretty easy in the entertainment area, they do face painting free for the kids with a tip jar if you want to tip, then they do kids karaoke followed by the mini disco then the nights entertainment and adult karaoke, it is fun. The reps do a lot of the entertainment which is amazing as they really all get involved James and David are our favourites! The only thing I would say is I wish the mini disco was on for longer with more songs! The rooms are cleaned daily unless not wanting them to, The cleaners staff and reps are very friendly and pleasant, the floors I was concerned with when reading the reviews but we were on floor 1 and it wasn’t that bad, yes there are screws in the floor but unless you walk around bare foot this shouldn’t bother you and minor, Thenpools are cold I found the little pool near the park the best to start in lol but there are showers if that helps anyone to get in first, I’m not gonna lie they are cold which should be expected outside, but in saying that once your in it’s lovely you just have to get past that initial first touch lol, The sunbeds are pretty easy to get at this time of year, you have to pay £25 euros for the safe in your room but if you have locks on your suitcases you can save some money there, you have to pay tourist tax when you get to the hotel but it’s not much, ours was 17 euros for the 2 weeks, you can ask for towels at the reception, The weathers been great only having 1 night where it rained through till morning then was beautiful, so yeah all in all we’ve had a pretty good holiday and we’re happy. One other thing to be mindful off is there is not a lot at this time of year open around the hotel in the day unless you like exploring and going for a good ish walk, train station is 5 mins away and very cheap, easy to get to places on it. I’ve tried to fit everything in I can think of really, if you choose this hotel you will have a great time, we wouldn’t come back but only because we like to try different places every time we go away. Happy holidays guys, try not to read into the negativity to much x
Respuesta de FERGUS Club Pineda Splash
Dear Lauren, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º hotel
RENATA
hace 1 año - 5 (Experiencia positiva)
Hotel spełnił moje oczekiwania 👍 Chętnie tu powrócę 💓
Respuesta de FERGUS Club Pineda Splash
Dear Renata, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Pineda Splash - 34º Hotels
Rosa Melano
hace 1 año - 2 (Experiencia negativa)
Hotel tranquilo por la noche , durante el día mucho alboroto de críos , en el buffet mucha comida está fría sobretodo patatas fritas y la paella . No son muy amables los chicos de las planchas pues no tienen algunos nada de experiencia . La limpieza de la habitación dejé una toalla sucia en la bañera y la doblaron colocadita en su sitio seguía sucia. Hablé con algunos de mi alrededor en el buffet y opinamos lo mismo sobre el Maite ya mayorcete, pegando una bronca a un camarero pues el Maite opinamos todos que iba un poco y hasta el camarero se lo dijo a una compañera que había bebido antes de llegar , eso es mala imagen y más con el cargo que tiene. Por lo demás bien
Respuesta de FERGUS Club Pineda Splash
Apreciada Rosa, Agradeceros haber sido vuestra opción para vuestra escapada en Pineda de Mar. Sentimos leer que vuestra experiencia no fue del todo satisfactoria, y lo lamentamos mucho, puesto que todo el personal del Pineda Splash - 30º hotels se efuerza día tras día para hacer que la estancia de nuestros clientes sea lo más feliz posible. Esperamos poder darle la bienvenida nuevamente. Un saludo El equipo del Pineda Splash - 30º hotels
ciaran mcgrath
hace 1 año - 5 (Experiencia positiva)
We had a fantastic time we went for 10 days from 8th-18th of August 2024 and we couldn't fault the place, the staff were fantastic very helpful, the kids entertainment was brilliant they had karaoke, dancing, painting, archery, table tennis darts and more, Ed and David were first class, Jose behind the bar, we would highly recommend for a young family, lovely area also very short walk into the town, some nice places to eat, marineland is about 20 mins in a taxi and it only cost us €20 for the 5 of us in the taxi, rooms were cleaned everyday, we will definitely come back again the kids had a blast 😀
Respuesta de FERGUS Club Pineda Splash
Dear Ciaran. We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Kind regards, Pineda Splash - 30º hotels
Kamila Kasperkiewicz
hace 1 año - 4 (Experiencia positiva)
The hotel may not be the newest, but it is fairly well-maintained, with friendly staff and evening entertainment for children. The restaurant is good, offering a wide variety of dishes with different options for lunch and dinner each day (though breakfasts remain mostly the same). The location is not the best. Pineda de Mar is not one of the most beautiful towns along the coast. The beach is rocky, and to access it, you have to cross railway tracks that run the length of it. However, just a few kilometers towards Blanes or Lloret, you can find charming, secluded beaches in small coves.
Respuesta de FERGUS Club Pineda Splash
Dear Kamila, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are sorry that our location is not exactly what you were looking for in terms of proximity to the city center. Many of our guests love our location (oceanfront) because it is a little away from the hustle and bustle of the main city, but close enough that a (10-15 minute) drive allows you to reach many renowned corners. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Pineda Splash - 30º Hotels
Ilona Z.
hace 1 año - 5 (Experiencia positiva)
toñi plata
hace 1 año - 5 (Experiencia positiva)
Hemos estado este fin de semana, un grupo grande de la familia celebrando los 80 cumpleaños de mi madre. Nos han hecho sentir como en casa, todo el personal estupendo mejor imposible muy agradables, cercanos y serviciales recepción, camareros, animación..... Ha sido una buena elección celebrar el cumpleaños con vosotros. Gracias equipo.
Respuesta de FERGUS Club Pineda Splash
Estimado Toñi, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Estamos muy agradecidos por sus elogios hacia nuestro personal, cuya bondad y amabilidad es una de las mayores fortalezas de nuestro hotel y me comprometo a felicitar a todos ellos en su nombre por contribución a su bienestar durante su estancia en nuestro hotel. Estamos muy contentos de que haya disfrutado de nuestras instalaciones y se haya divertido en nuestras piscinas. Trabajamos duro cada día para mantener las piscinas limpias y que nuestros huéspedes puedan disfrutarlas al máximo. Saludos, Pineda Splash - 30º Hotels
Franky Mazine
hace 1 año - 5 (Experiencia positiva)
Adna Oliveira
hace 1 año - 5 (Experiencia positiva)
Rick Munsters
hace 1 año - 1 (Experiencia negativa)
Zwembad als vrieskisten, eten voor een fastfood lover
Respuesta de FERGUS Club Pineda Splash
Dear Rick, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Pineda Splash - 30º hotels hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Regarding the temperature of the pool, we inform you that it is ambient temperature, the pools do not have heated water, so, depending on the weather at the time, the temperature of the water will depend on it. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience. Pineda Splash - 30º hotels.
kevj q “No7”
hace 1 año - 5 (Experiencia positiva)
Lovely hotel peaceful area very friendly staff.very centred around families with young children. My only criticism is I wish the restaurant was a little more adventurous in the selection of foods. But still enjoyable
Respuesta de FERGUS Club Pineda Splash
Dear Kevj! We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us do this. We appreciate the time you have taken to share your opinions and constructive comments. Kind regards! Pineda Splash - 30º hotels
Marcin
hace 1 año - 5 (Experiencia positiva)
William Robertson
hace 1 año - 5 (Experiencia positiva)
During my recent stay at Pineda Splash - 30º hotels in Pineda de Mar, I was thoroughly impressed by the level of service and amenities offered. The reception team was always available and happy to assist with any needs. The menu at the restaurant and bar surpassed my expectations and the breakfast, lunch, and dinner options were all exceptional. The common areas, including the pool, lobby, and restaurant, were well-maintained and provided a comfortable and enjoyable atmosphere. The addition of a teen zone was a great touch and the parking facilities were very convenient. Overall, I give this hotel a 5-star rating and highly recommend it to anyone looking for a fantastic vacation experience. #PinedaSplash #LuxuryStay 🌊🍴🏨
Respuesta de FERGUS Club Pineda Splash
Dear William! We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We thank you for choosing us for this occasion, as well as for your kind recommendation to the travel community. Kind regards! Pineda Splash - 30º hotels
Derek Williams
hace 1 año - 4 (Experiencia positiva)
A large resort style hotel with a water park sport pool and balcony splash pool located 5 minutes walk from the coastal railway that presents a one hour scenic ride down the coast into the bustling heart of Barcelona or up the coast to Santa Susannah and Blanes. The busy hotel is popular with families with young children and there is plenty to entertain them. The buffet food is ok and includes a daily variety of food that should meet the tastes of most folk and pizza chips etc for the kids. Clean reasonably well equipped room serviced daily by cheerful efficient cleaners. Half board, full board and all inclusive rates are available.
Respuesta de FERGUS Club Pineda Splash
Dear Derek, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area in Pineda de Mar and it allows guests to enjoy the entire coast. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. Best regards Pineda Splash - 30º Hotels
Magali Montori
hace 1 año - 5 (Experiencia positiva)
Excellent service and the restaurant staff where super friendly. Clean rooms, great facilities.
Respuesta de FERGUS Club Pineda Splash
Dear Magali! We appreciate your opinion about your vacation at our hotel Pineda Splash - 30º hotels; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Kind regards! Pineda Splash - 30º hotels
Daniel Sirghie
hace 1 año - 2 (Experiencia negativa)
Very poor service So many silly rules
Respuesta de FERGUS Club Pineda Splash
Dear Daniel, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Pineda Splash - 30º hotels hotel. Unfortunately, due to the content of your comments, we cannot go into more detail about what happened, as we have no information available to us, so we can assure you that the service we offer always tries to be the best and meet the expectations of our customers. As for silly rules, as with all accommodations and sites, each company and place has its rules that must be followed and that are described in detail on the accommodation's official website. Unfortunately, we do not know exactly what is meant by silly rules, so we cannot give you a more detailed explanation of it. We hope that all is not lost and that you contact us again when you visit the area, as we would be delighted if you would allow us to offer you an improvement in services. Pineda Splash - 30º hotels.
Albert Jacek
hace 1 año - 5 (Experiencia positiva)
Jorge Platel
hace 1 año - 5 (Experiencia positiva)
Quiero volver
Respuesta de FERGUS Club Pineda Splash
Estimada Jorge, Nos gustaría agradecerle la reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Cordiales Saludos, Pineda Splash - 30º Hotels
Tiffany mazzarella jones
hace 1 año - 3 (Experiencia positiva)
Just spent a week with my family.. rooms nice and clean but you only get a kettle,mugs and two tea bags no coffee or sugar sachets so had to go to the shop to get coffee and sugar.. a small fridge you could fit quite a bit inside.. half board so breakfast and dinner had the same food for the whole week no option for kids.. my two year old didn't eat at all.. the pools were freezing and the main side with the bar and pool slides you only had the sun for half the day you had to go to the other side for the sun.. nice town lovely beach and train station with trains every 15 mins that come by you can pop on and go to Barcelona
Respuesta de FERGUS Club Pineda Splash
Dear Tiffany; We first would like to thank you for choosing our Pineda Splash - 30º hotels for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Pineda Splash - 30º hotel.
Charlotte Voce
hace 1 año - 5 (Experiencia positiva)
My recent experience at Pineda Splash - 30º hotels in Pineda de Mar was great. The hotel team were extremely accommodating and friendly and the variety of entertainment activities for all ages was impressive. The hotel maintained a high level of cleanliness and the food at the bar and restaurant met my expectations. The hotel has 3 pool areas to accommodate for all guests and they cater for children well with the pools and mini club. I highly recommend this hotel for a relaxing and enjoyable stay. 🌅 #PinedaSplash #HighlyRecommended
Respuesta de FERGUS Club Pineda Splash
Dear Charlotte! We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Kind regards! Pineda Splash - 30º hotels
liudmila stakhov
hace 1 año - 4 (Experiencia positiva)
Tidiane noemi balde lopez
hace 1 año - 3 (Experiencia positiva)
Hotel normal para cuatro estrellas. Servicio de buffet normal. Lo destacable y muy sobresaliente es el servicio de animación infantil. Es increíble. Gracias Mamen y A la dirección de animación
Respuesta de FERGUS Club Pineda Splash
Estimada Noemi, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Pineda Splash - 30º hotels. Extenderemos su agradecimiento al equipo de animación. Un saludo, Pineda Splash - 30º hotel
luisa roman
hace 1 año - 5 (Experiencia positiva)
Una experiencia espectacular, super familiar y excelentes instalaciones
Respuesta de FERGUS Club Pineda Splash
Estimada Luisa, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones y piscina. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Atentamente, Pineda Splash - 30 º Hotels
Mózes Anna
hace 1 año - 5 (Experiencia positiva)
Sophie McIntosh
hace 1 año - 4 (Experiencia positiva)
Room was nice but allowed in a lot of light from the balcony and the hallway. Didn’t block out any noise either. The services from all aspects of the hotel were great. Pools are lovely. People are lovely. Location is easy to get to small shops and the beach, but quite a walk for the town with more activities. Bus was easy to get though, as long as you have cash. Overall, a lovely place to stay for a relaxing beach holiday. (And pet friendly!)
Respuesta de FERGUS Club Pineda Splash
Dear Sophie! We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Kind regards! Pineda Splash - 30º hotels
Margaret Barton
hace 1 año - 5 (Experiencia positiva)
Great hotel, great location, food was good with a good variety, very clean and tidy, rooms were modern and clean, helpful staff, lots of sunbeds. A great find.
Respuesta de FERGUS Club Pineda Splash
Dear Margaret, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Our hotel is located in an unbeatable area in Pineda de Mar and it allows guests to enjoy the entire coast. So, we appreciate your kind words about the location of the hotel, the food and the cleanliness of our installations. We are also delighted to read you found our team helpfull and welcoming as well always willing to help and listen to guests. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Pineda Splash - 30º hotels
Balázs Huba
hace 1 año - 5 (Experiencia positiva)
A világ legjobb helye!
Respuesta de FERGUS Club Pineda Splash
Kedves Balázs! Nagyra értékeljük, hogy időt szakított arra, hogy megossza véleményét a közelmúltban a Pineda Splash - 30º hotels szállodában tett tartózkodásáról. Az, hogy az egyik legjobb szállodának tartják, amelyben megszállt, kétségtelenül nagy elismerés számunkra. Folyamatosan törekszünk arra, hogy igyekszünk a legjobb minőséget kínálni, és biztosítsuk, hogy minden vendégünk a nyaralás szép emlékeivel térjen haza. Reméljük, a közeljövőben újra üdvözölhetjük Önt, hogy egy újabb kellemes nyaralást tölthessen. Üdv. Pineda Splash - 30º hotels
Susana andrades fontellas
hace 1 año - 1 (Experiencia negativa)
No se le puede llamar cuatro estrellas la comida horrible y habiendo pagado pensión completa cobran la bebida aparte hasta el agua vamos que vergüenza NO LO RECOMIENDO PARA NADA
Respuesta de FERGUS Club Pineda Splash
Estimada Susana, En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro hotel Pineda Splash - 30º hotels. Es sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Sentimos leer que al parecer no se le informó adecuadamente sobre su alojamiento de pensión completa el cual no incluye bebidas. Está información aparece en nuestro sitio web y es conocida por nuestras agencias colaboradoras. Le recomendamos, para la próxima ocasión, ponerse en contacto con nuestro centro de atención, desde donde nuestros agentes le darán toda la información pertinente sobre el hotel que haya elegido, para asegurarse de que reserva los servicios que mejor se adapten a sus necesidades y deseos vacacionales. Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia. Pineda Splash - 30º hotels.
jolanta szkola-bialek
hace 1 año - 5 (Experiencia positiva)
I had a wonderful stay at Hotel Pineda Splash - 30°. The staff was incredibly friendly, the rooms were clean and comfortable, and the location was perfect. I highly recommend this hotel for anyone looking for great service and a pleasant experience! We send our greetings to the lady with beautiful black curly hair.
Respuesta de FERGUS Club Pineda Splash
Dear Jolanta! We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. Kind regards! Pineda Splash - 30º hotels
james cullen
hace 1 año - 5 (Experiencia positiva)
During my recent stay at Pineda Splash - 30º hotels in Pineda de Mar, I was extremely pleased with the overall experience. The hotel was impeccably clean 🧹, the reception team was always available to assist with any needs 🏨, and the food at the restaurant exceeded my expectations 🍽️. I would highly recommend this hotel for a fantastic vacation. #PinedaSplash #TopNotchService 🌊🌴david from the animation team is brilliant.
Respuesta de FERGUS Club Pineda Splash
Dear James, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Pineda Splash - 30º Hotels
Susana Garrido Garrido
hace 1 año - 5 (Experiencia positiva)
Muy bien el personal encantador habitación de 10 comida buena piscinas geniales y mucha animación ubicación genial para pasear tanto palya como el centro
Respuesta de FERGUS Club Pineda Splash
¡Querida Susana! Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Esperamos daros otra cálida bienvenida otra vez en un cercano futuro. Un cordial saludo. Pineda Splash - 30º hotels
Ma Antonia Garcia Via
hace 1 año - 5 (Experiencia positiva)
Su ubicación es muy céntrica a la población. Se encuentra a faltar actividades para gente nacional. Los horarios de comedor también están demasiado pensados para los guiris. La comida no es excesiva, el bufet es pobre.
Respuesta de FERGUS Club Pineda Splash
¡Querida Antonia! Le damos las gracias por compartir su opinión sobre sus recientes vacaciones en nuestro Pineda Splash - 30º hotels, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un cordial saludo. Pineda Splash - 30º hotels
Michał Jankowski
hace 1 año - 5 (Experiencia positiva)
Maxi Matvejevs
hace 1 año - 5 (Experiencia positiva)
Pool was very good,rooms and facilities. Very clean and moder.Everything was very nice and perfect. I am happy about the trip there . I really liked being there - bar service was ideal... people smiling and talkative .Very good price when the book.
Respuesta de FERGUS Club Pineda Splash
¡Querido Maxi! Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Esperamos daros la bienvenida otra vez en un cercano futuro para así tengáis otras agradables vacaciones. Un cordial saludo. Pineda Splash - 30º hotels
Maximus Matvejevs
hace 1 año - 5 (Experiencia positiva)
Very good David the worker is very nice and friendly tell him the family said hi he knows very good holiday very good
Respuesta de FERGUS Club Pineda Splash
Dear Maximus! Thank you so much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are delighted that you enjoyed your stay and we certainly agree that our dedicated staff play a key role in our guests' overall experience. The entire team works hard to ensure that we provide a high level of service and a warm and memorable experience. Kind regards. Pineda Splash - 30º hotels
Roberto Fernandez Sanchez
hace 1 año - 5 (Experiencia positiva)
Una semana fantástica una vez más. El hotel fantástico pero el personal y el grupo de animadores creo que no se encuentran en ningún otro sitio . Que trato tienen con la gente es increíble . Te hacen sentir como en casa . Las piscinas y las instalaciones fantástico espero que no cambien nunca . Deseando volver
Respuesta de FERGUS Club Pineda Splash
Querido Roberto! Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones una vez más en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Le esperamos con ansias para daros otra cálida bienvenida! Un cordial saludo. Pineda Splash - 30º hotels
Ola Ferra
hace 1 año - 4 (Experiencia positiva)
Tiffany Brierley
hace 1 año - 4 (Experiencia positiva)
Me and my friend stayed here for 3 nights last week. It's a nice hotel, you can see from arrival it's clean and modern. Some bits may need attention (mainly the hallway floors) but this shouldn't impact your stay. There's plenty of pools, lots of sun loungers so we didn't feel like we were fighting for space. The card system for drinks wasn't an issue for us, it kept the areas tidy. The rooms are nice, bathrooms are nice and modern. The hotel can be a little noisy - you hear a lot from other rooms and corridors, but if you can get past that it's not an issue. The food is to be expected on all inclusive. It's basic, they're trying to cater for everyone which never works really, but there's plenty of it and it's replaced quickly when low. Reception staff are really helpful - the only thing to note is that the "24hr reception" isn't really a thing. We needed assistance around 1am, the phone line just wasn't working and when we went down, no one was on reception. The location is really good, close to the beach, shops, restaurants etc. There's the train, buses and a little open train that goes along the streets and let's you see other places. Beaches are clean, lots to drink. Overall, we had a good experience of the hotel and location in Pineda De Mar.
Respuesta de FERGUS Club Pineda Splash
Dear Tiffany! Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Our main goal is to ensure that we continue to offer unforgettable experiences to our guests and your feedback helps us do just that. We appreciate the time you have taken to share your opinions and constructive comments. Kind regards. Pineda Splash - 30º hotels
aleix flamarich
hace 1 año - 5 (Experiencia positiva)
Jimmy Rogers
hace 1 año - 5 (Experiencia positiva)
Had short stay just me and wife and found it really nice, comfortable and relaxing, are already planning next visit for next year with our children and grandchildren
Respuesta de FERGUS Club Pineda Splash
Dear Jimmy! We would like to express our appreciation for the comments you have made about your recent visit, as they help us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your holiday at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with fond memories of their holiday. We look forward to welcoming you and your family back for another pleasant and warm stay! Best regards. Pineda Splash - 30º hotels
Henry Gill
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Pineda Splash - 30º hotels in Pineda de Mar and it was amazing! 🌊☀️ The hotel was super clean and the staff at reception including manager Carmen and Ana and everyone else were so helpful and friendly and made our holiday. The food at the bar and restaurant was delicious and exceeded my expectations. 🍔🍹 And don't even get me started on the breakfast, lunch and dinner - they were all 5 stars! 🌟🌟🌟🌟🌟 Highly recommend staying here! 💯
Respuesta de FERGUS Club Pineda Splash
Dear Henry, First and foremost we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your visit to and for recommending us to the travel community, this is undoubtedly the best reward for us all. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We also greatly appreciate your comments on the quality and variety of our buffets and drinks because our talented team of Chefs and bartenders strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and can't wait to having the opportunity to see you again in the future. Pineda Splash Team - 30º hotels
David Garcia
hace 1 año - 5 (Experiencia positiva)
Tomek Ringwelski
hace 1 año - 1 (Experiencia negativa)
Pobyt 7dni all inclusive . Osobiście nie polecam hotelu . Czwarta noc w obiekcie odsunięte delikatnie drzwi na balkon (pierwsze piętro ),żeby nie było duszno w pokoju . Rano pobudka i brak portfela na szafce nocnej przy łóżku . Portfel na balkonie ,ale oczywiście pusty skradziono 300euro . Zgłoszenie na recepcję , oczywiście zero pomocy ze strony obsługi tymbardziej ,że tej nocy to nie jedyny taki incydent .Kamer brak jedyna opcja to policja ,która też nic nie poradzi na tą sprawę . Balkony zrobione tak ,że każdy może sobie przejść z jednego do drugiego . Obsługa hotelu nie jest odpowiedzialna za to co się dzieje na obiekcie . Jednym słowem żenada . Więc jak chcesz przebywać w tym hotelu to albo wszystko trzymasz przy sobie cały czas (również w nocy podczas snu ) lub poprostu tutaj nie przyjeżdżasz . Odwiedzałem inne hotelu w różnych krajach to pieniądze leżały czasami na wierzchu i nikt ich nie ruszył . Tutaj nawet jak śpisz to musisz być czujny . Nie polecam
Respuesta de FERGUS Club Pineda Splash
Dear Tomek, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely appreciate that you informed us of this fact immediately. In the event that a client tells us that they have suffered a robbery or theft in their room, please know that we follow an exhaustive internal review procedure, as you could see when we investigated what happened. In order to guarantee the security of any valuables you may have, we also recommend that you request our safe service for future stays, since the accommodation is not responsible for theft of objects unless they have been inside a safe and it has been forced. Likewise, upon reviewing it both by our night reception team and the night watchman, they have not seen any activity or any strange person in the hotel facilities, and the door of the accommodation is locked at night so that only guests who have the room card can enter. As indicated on the hotel's website in the section "Rules of coexistence and operation of Pineda Splash 30º hotels" The establishment is not responsible for any possible loss or theft of money or valuables that are deposited in the rooms. We hope that all is not lost and that you contact us again when you visit the area, as we would be delighted if you would allow us to offer you an improvement in services. Pineda Splash - 30º hotels.
asia wu
hace 1 año - 4 (Experiencia positiva)
Przyzwoity hotel. Minus za brak mozliwosci przedłużenia doby hotelowej.
Respuesta de FERGUS Club Pineda Splash
Dear Asia, We thank you for choosing our Pineda Splash - 30 hotels for this occasion. Thank you for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future and welcome you with our best smile and make you feel at home. Pineda Splash Team - 30º hotels
steven jones
hace 1 año - 5 (Experiencia positiva)
Youssefb06
hace 1 año - Sin rating (Experiencia negativa)
En vacances seul pour 5 nuits et je pars demain, première fois que je laisse un avis avant de partir ! Simplement dire merci à tous les membres de l’hôtel pour leur bienveillance et leur accueil. Animateur, au bar, femme de ménage, à l’accueil, au restaurant et j’en oublie sûrement d’autres !||Je suis en all inclusive et franchement tout est bon ! Vous avez le choix, tous les jours poissons, volaille, porc, bœuf … toute sorte de legumes et salades ! ||Oui comme vous pouvez le voir dans certains commentaires, certains membres de l’hôtel ne parlent pas français mais avec de la bienveillance et de la bonne foi, on arrive facilement à se faire comprendre !||A 5 minutes de la plage et des commerces ||Ville bien plus propre et calme que les villes aux alentours comme Calella blanes et Lloret de mar.||Rapport qualité / prix imbattable en septembre donc je recommande
phil houghton
hace 1 año - 4 (Experiencia positiva)
Adrian Fields
hace 1 año - 5 (Experiencia positiva)
My recent stay at Pineda Splash - 30º hotels in Pineda de Mar was truly fantastic. 🌅 The hotel was impeccably clean and the reception team was incredibly accommodating with all of my needs. 🏨 The menu at the bar and restaurant exceeded my expectations and the breakfast, lunch and dinner options were all top-notch. 🍴 I highly recommend this hotel and I am already looking forward to my next visit. 👍🏼
Respuesta de FERGUS Club Pineda Splash
Dear Adrian, thank you for your great review. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects at Pineda Splash. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. On behalf of our entire team, we greatly look forward to your return. Pineda Splash Team - 30º hotels
Colin Furlong
hace 1 año - 2 (Experiencia negativa)
Tuvimos que pagar vista a la piscina al hacer la reserva ya que era la única opción disponible. Al llegar, después de una larga cola en recepción,nos ponen en una habitación sin vistas. Tuvimos que volver a esperar en recepción para cambiar de habitación. Habríamos preferido la devolución de lo que costó la habitación superior pero dijeron que imposible, así que tuvimos que hacer la mudanza. También cuando nos dieron la primera llave no funcionó y tuvimos que hacer otra cola en recepción. Las chicas en recepción son muy simpáticas pero hemos perdido mucho tiempo por la mala organización del hotel. Espero que no nos pase nada más en el tiempo que nos queda
Respuesta de FERGUS Club Pineda Splash
Apreciado Colin, Gracias por ser vuestra opción en vuestra escapada a Pineda de Mar. Lamentamos leer vuestros comentarios sobre el momento de llegada, ya que no son habituales en nuestro establecimiento. Tomamos nota de vuestro feedback y lo compartiremos al departamento correspondiente para que lo tengan en cuenta para próximas ocasiones. Esperamos poder darlos la bienvenida nuevamente. Un saludo, El Equipo del Pineda Splash - 30º hotels
Rafal Mirzejewski
hace 1 año - 5 (Experiencia positiva)
Sarah Ann Louise Moore
hace 1 año - 1 (Experiencia negativa)
Just arrived home from this holiday to find the hotel have charged my card £300! Saying our group was noisy but never had 1 complaint!!
Respuesta de FERGUS Club Pineda Splash
Dear Sarah, Below, as we have already mentioned above, we explain the reasons why the charge you mentioned has been made: During the past two nights; Sunday to Monday and Monday to Tuesday; your behavior was not acceptable. Thus, we have received many complaints from our guests because of your behavior and it is affecting our reputation and our daily activity. Your behavior does not comply with the terms and conditions of the hotel because of the following actions. You and your friend's group were seated in the bar area shouting and singing loudly, as if you were at a concert or karaoke. As the signs on the bar area informed, silence must be keeped from 00h. Not only this, but also the reception staff had to draw your attention to follow the rules many times in order to let the other guests sleep. Furthermore, during the night there was also an incident with the drinks machine, next to reception. As the reception staff explained to you, you were not following the right procedure and the machine got blocked. You were trying to force the door in order to open it and access the products. Consequently, one member of your group starts acting in a weird way, laying herself down in the middle of the reception and doing a scene. Moreover, last night one of the people in your group took a scooter from another guest, which was parked on the hallway of the hotel, and you went around it through all the hallways causing disturbances to the other guests. At this moment, damage to the property was done by all of you using the scooter. The receptionist tried to talk to you and make you stop but you did not pay attention and continued with it, until the staff threatened to expel all of you from the hotel. At this moment you stopped, but all the bad consequences were already done to the other guests. As you can understand, these are not acceptable behaviours and have been affecting our guests in many ways. Not only this, but also it has been negatively affecting our reputation. This is why we had to proceed to compensate other guests with comercial gestures. The cost of these compensations must be assumed by all of you. As we have already mentioned, we would like to emphasise again that the reception staff was called your attention several times about the consequences, which they ignored. We would also like to emphasise that the rules of conduct and the consequences of not complying with them are published on the accommodation website for all clients to consult. Thank you for your attention. Best regards. Pineda Splash - 30º hotels.
francisco montoro
hace 1 año - 5 (Experiencia positiva)
Selin Schweikart
hace 1 año - 5 (Experiencia positiva)
Eine sehr schöne Atmosphäre. Man wird hier wirklich als individueller Gast betrachtet und von den Mitarbeitern in jeglicher Art freundlich und zuvorkommend in Empfang genommen. Das Essen war abwechslungsreich und auch das Programm, welches den Tag über lief, bot spannende Abwechslung und macht den allgemeinen Aufenthalt spannender. Es gab verschiedene Wettbewerbe, bei denen Kinder sowie Erwachsene teilnehmen und Spaß haben konnten. Das Angebot für Groß und Klein war gut durchgeplant und versprach etwas für jeden Geschmack. Auch die Zimmer waren bei Bedarf immer ordentlich und sauber und wer sich um die Umwelt sorgt, da gab es auch eine Regelung. Handtücher wurden nur bei Bedarf gewechselt, was ich persönlich eine sehr schöne Idee fand, da man dadurch nicht mehr Wasser wie nötig durch die Reinigung beansprucht. Alles in allem eine sehr angenehme und freundliche Atmosphäre, bei der man sich wirklich wohlfühlen kann. Es war schön zu sehen in welcher Harmonie und mit wie viel Spaß teilweise die Mitarbeiter ihre Arbeit tätigen.
Respuesta de FERGUS Club Pineda Splash
Liebe Selin! Vielen Dank, dass Sie diese tolle Bewertung Ihres letzten Aufenthalts im Pineda Splash - 30º Hotels geteilt haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und dem stimmen wir auf jeden Fall zu Hier spielt unser engagiertes Personal eine Schlüsselrolle für das Gesamterlebnis unserer Gäste. Das gesamte Team arbeitet hart, um sicherzustellen, dass wir ein hohes Serviceniveau bieten und ein warmes und unvergessliches Erlebnis. Ein herzlicher Gruß. Pineda Splash - 30º hotels
Виталий Кокайло
hace 1 año - 1 (Experiencia negativa)
everything is very bad, read and do not book, better pay extra and choose another hotel
Respuesta de FERGUS Club Pineda Splash
Dear Vitaly, Although we sincerely regret reading that your stay at our Pineda Splash - 30º hotels fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Since we do not have more details in the commentary about what happened or about the things that were not really to your liking, we asked you to give us more information next time to see where we have not been able to meet your expectations and where we can improve. Kind regards. Pineda Splash - 30º hotels.
Roberto Cubero Casado
hace 1 año - 4 (Experiencia positiva)
phil thornton
hace 1 año - 5 (Experiencia positiva)
Lovely hotel very clean staff were excellent
Respuesta de FERGUS Club Pineda Splash
Dear Phil, Thank you for your review, we believe staff plays one of the most important roles in a guests holiday experience and we can clearly confirm it with your wonderful review. We certainly will inform the staff that their efforts have been met and we can't wait to have you again with us soon for another great experience. Pineda Splash Team - 30º hotels
Виктория Кофта
hace 1 año - 1 (Experiencia negativa)
Ужасный отель. Много пьяных людей от которых воняет дешевым алкоголем Еда жирная и невкусная. Часто был засохший хлеб, который был уже как камень В номерах большая слышимость и са с номера маленькие а кровати не удобные Видели как сотрудники отеля во время рабочего время пили пиво Сильно был Включен кондиционер когда на улице было +21, такое ощущение что находишься в холодильнике. Как итог мы все заболели
Respuesta de FERGUS Club Pineda Splash
Dear Victoria, Although we sincerely regret reading that your stay at our Pineda Splash - 30º hotels fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We would like to point out that both the beds and mattresses in the rooms were renovated throughout the hotel at the time of the renovation and we have had no serious complaints about this issue, but we will still pass this on to the department in charge for future consideration. The air conditioners are checked daily and all work correctly. We have had no complaints about this this season as the machine was renovated and is working correctly. Therefore, both in common areas and in the rooms they are working correctly and are controlled by home automation, so the temperature and power are regulated depending on the weather. We do our best to ensure that noise levels are always kept within reasonable limits so that our guests are not disturbed by noise. However, we are available 24/7 at reception so that people can communicate these kinds of things to us and we can act on them immediately. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Pineda Splash - 30º hotels. Pineda Splash - 30º hotels
Mira Ozi
hace 1 año - 1 (Experiencia negativa)
the worst hotel we have ever been to If you ever have visited good hotels, never come here. Very bad services. Check-in time takes 50 minutes. First days conditioners didn’t work in hall bait other days when it was becomes more colder they switched them on in high power so you stay like in the fridge. The beds in rooms not comfortable and you can hear what everything happens in the hallways. there were a lot of drunk people. at 11 at night there were screams and sounds of fighting in the hallway the food was very fatty and 70% of the table was fast food. the animators in the mini club seemed about to fall asleep. Do not recommend this hotel
Respuesta de FERGUS Club Pineda Splash
Dear Mira, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Pineda Splash - 30º hotels , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We are sorry to hear that you were not happy with the beds in your room. We would like to point out that both the beds and mattresses in the rooms were renovated throughout the hotel at the time of the renovation and we have had no serious complaints about this issue, but we will still pass this on to the department in charge for future consideration. The air conditioners are checked daily and all work correctly. We have had no complaints about this this season as the machine was renovated and is working correctly. Therefore, both in common areas and in the rooms they are working correctly and are controlled by home automation, so the temperature and power are regulated depending on the weather. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Pineda Splash - 30º hotels.
Arthur Crofts
hace 2 años - 5 (Experiencia positiva)
We had a lovely time , staff was friendly and helpful.
Respuesta de FERGUS Club Pineda Splash
Dear Arthur, Thank you very much for sharing your feedback with us, is great to hear you had a lovely time! We hope to see you again very soon. Kind regards, The team at Pineda Splash - 30º Hotels.
A Na
hace 1 año - 1 (Experiencia negativa)
Fuimos 4 días hace varios años veraneamos en este hotel pero esta última vez que fue en agosto no fue muy buena ya que tuvimos un robo en nuestras narices y nadie nos supo ayudar en recepción lo que nos contestó la recepcionista fue que no debemos descuidar nuestras cosas que eso todo el mundo lo sabe que debe hacerlo me comentan que el manager se pondrá en contacto con nosotros y a día de hoy esperamos a que lo haga al siguiente día me acerco nuevamente a preguntar sobre lo ocurrido y nadie sabía ayudarnos pido hablar con la directora y me comentan que no es posible porque no está, entonces di por hecho que nadie se iba a comunicar con nosotros y así fue, en la página del hotel tienen un correo al que escribí detalladamente lo sucedido y a día de hoy tampoco tengo respuesta alguna. Un todo incluido la verdad que no es barato para 5 personas.
Respuesta de FERGUS Club Pineda Splash
Estimada A Na, Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro hotel, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos. Sinceramente lamentamos su experiencia excepcional durante su estancia entre nosotros y nos gustaría aprovechar la oportunidad para aclarar que, en caso de tener un cliente que informe de un robo, nuestro personal es plenamente consciente de los procedimientos que se deben llevar a cabo. El día del incidente, tal y como lo comentó en recepción al turno encargado en ese momento, se pasó el aviso para revisar las cámaras y ver lo sucedido para facilitar más tarde la información de lo ocurrido. En las cámaras se puede observar como se deja el objeto y que luego otra persona se lo lleva. Después de ello, se informó que el procedimiento es el siguiente: poner una denuncia en la comisaría de los mossos d'esquadra para proceder a futuras gestiones relacionadas con el incidente por parte del cliente. Le agradecemos sinceramente que nos informara enseguida de este hecho. En el caso que un cliente nos indique que ha sufrido un robo o hurto, sepa que seguimos un procedimiento exhaustivo de revisión interna como pudo comprobar en el que investigamos lo ocurrido. Con el fin de garantizar la seguridad de aquellos objetos de valor que disponga, le recomendamos así mismo solicitar nuestro servicio de caja fuerte en futuras estancias, ya que el alojamiento no se hace responsable de pérdida o robo de los objetos a no ser que hayan estado en una caja fuerte de la habitación y que haya sido forzada. Queremos pedirle disculpas por la tardía respuesta. Seguimos un procedimiento de contestar a todos y cada uno de nuestros clientes por orden. Esperamos que no esté todo perdido y nos contacte de nuevo cuando visite la zona, pues nos encantaría que nos permitiera ofrecerle una mejora en los servicios. Pineda Splash - 30º hotels.
Chad Jones
hace 1 año - 4 (Experiencia positiva)
Stayed here a few weeks ago. Our first room wasn’t clean but the staff were very helpful and gave us a free upgrade. Meals were pretty disappointing but the staff (particularly the entertainment team) were incredible! Eddy, Jaime, Maria, Diana, David and the other members of the Animation team really made the whole week brilliant and memorable for us!
Respuesta de FERGUS Club Pineda Splash
Dear Jones, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion. We are also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The best regards! Pineda Splash - 30º Hotels
Jose
hace 1 año - 5 (Experiencia positiva)
Genial sitio para ir con la familia ,muy recomendable
Respuesta de FERGUS Club Pineda Splash
Querido Jose! En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para sus vacaciones y por la opinión que ha compartido. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Un cordial saludo. Pineda Splash - 30º hotels
MJS
hace 1 año - 4 (Experiencia positiva)
Not long been back after spending a week here for a family holiday which was very enjoyable. Special mention to Noa and Maria on the entertainment team. Hotel Location is decent as it’s a short walk from the train station, beach and local shops, cafes etc. Rooms were decent size for the four of us, and with a nice balcony. They are cleaned daily. Food is your standard all inclusive stuff Entertainment brilliant especially for the kids. Staff very friendly and helpful. 3 pools, 1 adult only one, another which has no slide and another with the 3 slides which we frequented, which was great. Couple of items to be aware of; They operate a card system with the all inclusive drinks which takes some getting used to, you take your card to get a drink then you take your glass back to get the card back Over the weekend they seem to have a lot of locals in for the day passes which makes the pool areas very busy and hectic. Need to Queue from just before the pool opens at 9am in order to secure sun beds as there doesn’t seem to be enough to satisfy the demand, especially on the weekends. It’s a dog friendly hotel, wasn’t an issue for us but something to be aware of as I haven’t come across this at any hotel I’ve stayed at in an all inclusive basis overseas from England.
Respuesta de FERGUS Club Pineda Splash
Dear MJS. Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are delighted that you enjoyed your stay and we certainly agree where our dedicated staff plays a key role in our guests' overall experience. The entire team works hard to ensure we provide a high level of service and a warm and memorable experience. We appreciate the time you have taken to share your opinions and constructive comments. Best regards! Pineda Splash - 30º hotels
Alison Lazenby
hace 1 año - 5 (Experiencia positiva)
Natalia Garcia
hace 1 año - 4 (Experiencia positiva)
M. Angeles Casa Huertas Perez
hace 1 año - 5 (Experiencia positiva)
Hotel muy recomendable. El personal super atento. Volvería a repetir sin dudarlo. Mención especial a María de animación. Es un encanto.
Respuesta de FERGUS Club Pineda Splash
Querida Angeles! Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Esperamos daros la bienvenida otra vez en un cercano futuro. Un cordial saludo. Pineda Splash - 30º hotels
Manuel Diaz
hace 1 año - 5 (Experiencia positiva)
Excelente atención . Muy buenas las piscinas y animación del stafg para los huéspedes y las personas que hacen full day . La comida tipo buffet del mediodía variada y abundante . Para repetir en cada vacaciones...
Respuesta de FERGUS Club Pineda Splash
Querido Manuel! Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels .La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Esperamos darles la bienvenida otra vez en un cercano futuro y así tengáis otras agradables vacaciones. Un cordial saludo. Pineda Splash - 30º hotels
Isabel Romero
hace 1 año - 5 (Experiencia positiva)
Nos alojamos en los apartamentos del hotel. Muy buena experiencia. Para repetir. Animación. Piscina con pequeña parque acuático.
Respuesta de FERGUS Club Pineda Splash
Querida Isabel. Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Un cordial saludo. Pineda Splash - 30º hotels.
Oliwia Świątczak
hace 1 año - 3 (Experiencia positiva)
Pokoje i ogólny wygląd hotelu w porządku. Codziennie sprzątane, wymieniane ręczniki, sprawa klimatyzacja. Minus za ściany z tektury, słychać rozmowy, trzaskanie, chodzenie. Polecam spakować zatyczki jeżeli chcesz się wyspać. Obsługa sympatyczna, ale na zameldowanie w hotelu przyjeżdżając o 1 w nocy czekaliśmy godzinę, ponieważ tak powolnie szło. Pani z recepcji ewidentnie się nie spieszyło. Jeżeli chodzi o wyżywienie all inclusive - masakra. Drinki i napoje są w porządku, natomiast jedzenie nadaje się całkiem do poprawy. Poza tym, że wybór jest bardzo okrojony - 50% to gotowce typu frytki, paluszki serowe itd. Drugie 50% to jakieś śmieszne hotdogi, kebaby, burgery i pizze. Owoce są, ale albo niedojrzałe albo przejrzałe, nic pomiędzy. Śniadanie monotonne, ale spodziewaliśmy się, że nie będzie różnorodności, mimo to jest to chyba jedyna pora dnia gdzie cokolwiek jest zjadliwe. Raczej nastawić się na chodzenie głodnym lub zaplanować budżet na stołowanie się na mieście. Generalnie hotel oceniam 2,5/5. Może w środku sezonu sytuacja prezentuje się lepiej, ale za cenę oferty i po opiniach spodziewaliśmy się z partnerem czegoś zupełnie innego.
Respuesta de FERGUS Club Pineda Splash
Serdecznie dziękujemy za poświęcenie czasu na podzielenie się osobistymi wrażeniami z pobytu w hotelach Pineda Splash - 30°. Zawsze jesteśmy otwarci na Twoją opinię, ponieważ pozwala nam to stale ulepszać doświadczenia, które tworzymy dla naszych klientów. Pineda Splash - 30ºhotels
david walker
hace 1 año - 4 (Experiencia positiva)
Very nice hotel,rooms, facilities, entertainment great.Food could of been served a bit hotter.
Respuesta de FERGUS Club Pineda Splash
Dear David, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do this. We appreciate the time you have taken to share your opinions and constructive comments. Best regards. Pineda Splash - 30º hotels
david beleta
hace 7 años - 5 (Experiencia positiva)
Excelente la atencion
Respuesta de FERGUS Club Pineda Splash
Querido David! Le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Un cordial saludo! Pineda Splash - 30º hotels
Mari Carmen Morquillas Rodriguez
hace 1 año - 2 (Experiencia negativa)
Tayyaba Rehman
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Pineda Splash - 30º hotels in Pineda de Mar and it was truly a wonderful experience. The overall cleanliness of the hotel was impeccable and the reception team provided excellent assistance throughout our stay. The bar and restaurant menu offered a variety of tasty options that surpassed our expectations. The breakfast, was great.. gluten free options which was amazing.. I highly recommend this hotel for a pleasant and enjoyable vacation. Entertainment for kids and adults :)
Respuesta de FERGUS Club Pineda Splash
Dear Tayyaba! We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. Best regards! Pineda Splash - 30º hotels
nina Rehman
hace 1 año - 5 (Experiencia positiva)
The hotel is brilliant for kids, amazing water slides and great entertainment, Rooms are small but overall if you have small kids then i would definitely recommend
Respuesta de FERGUS Club Pineda Splash
Dear Nina! We appreciate your opinion about your vacation at our hotel Pineda Splash - 30º hotels; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Best regards! Pineda Splash - 30º hotels
Sheila Hernandez
hace 1 año - 4 (Experiencia positiva)
Super divertido para los niños . Parque adecuado para pasar un buen día. El day pass genial
Respuesta de FERGUS Club Pineda Splash
Querida Sheila! Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Esperamos daros la bienvenida otra vez en un cercano futuro para que tengáis otra agradable experiencia. Un cordial saludo! Pineda Splash - 30º hotels
Nikola
hace 1 año - 2 (Experiencia negativa)
Hotel dla seniorów i dzieci, nie polecam
Respuesta de FERGUS Club Pineda Splash
Dear Nikola Łutkowska, We are frateful for being your option for your holidays in Pineda de Mar. We really lament reading that you were not informed properly on the type of Hotel that Pineda Splash - 30º hotels is. Our establishment is aimed for kids and families, and despite all types of travellers are welcome, our facilities and services are aimed to this type of guest. For the future, we would recommend you to check the type of hotel you are going to lodge in, so you do not have any wrong expectations. Thank you for visiting us. Best regards, Pineda Splash - 30º hotels Team
Kate Waters
hace 1 año - 5 (Experiencia positiva)
Just come home from 7 days all inclusive Pineda Splash - 30º hotels in Pineda de Mar we had a brilliant week. The reception team was extremely helpful, i was really impressed with the way they have the all inclusive tamed! No litter or empty cups any where due to the card system and eating in the food hall only and the amount of staff at meal times to seat your family how ever big or small. The food really was delicious, and something for everyone, the plaque cards were ideal, there had little pictures in to show what food obtained for allergy's. The entertainment staff were lots of fun (Eddie and Jamie stand out) and got everyone involved but not pushy. Aqua Zumba and water polo was lots of fun, as was the foam party at the beach and the walking on water. My son went off and played football at the beach one day with the kids club, lots of activities offered for children and It can be extremely busy at weekends as locals use a day pass for the day. I would definitely return to this hotel, however I found our quadruple deluxe room a little small for 2 adults and a teenager and 8 year old. We had a small balcony too however my family in other rooms had bigger rooms and balconies!
Respuesta de FERGUS Club Pineda Splash
Dear Kate! We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to welcome you again in the near future so that you have another wonderful vacation. Best regards! Pineda Splash - 30º hotels
Miquel Saez
hace 1 año - 2 (Experiencia negativa)
Ofereix bon servei de recepció, pero els espais d'oci son petits i molt massificats de gent. El restaurant és un buffet lliure on hi ha poques opcions i de baixa qualitat. És una turistada, nosaltres no hi tornarem.
Respuesta de FERGUS Club Pineda Splash
Apreciat Miquel, Primer de tot us volem agrair haver estat la vostra opció per la seva escapada a Pineda de Mar. Tots els comentaris ens ajuden a millorar així que prenem nota del teu comentari sobre el restaurant. Sentim que no haguéssim pogut satisfer les vostres expectatives culinàries, ja que el nostre xef, segueix una roda de menú setmanal amb tota mena de receptes internacionals i donant diferents varietat, així com servint productes de qualitat. Us agraïm el vostre comentari tan positiu sobre la recepció, el compartirem amb tot l'equip. Una vegada més, us agraïm la visita i esperem que aquests comentaris ens ajudin a millorar. Salutacions, L'equip del Pineda Splash - 30º hotels
Keith Jagger
hace 1 año - 5 (Experiencia positiva)
Brilliant hotel, everything is fantastic, from the rooms, pools, food is amazing and all staff very friendly, the hotel is spotless and clean, fantastic hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Keith, We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. A cordial greeting. Pineda Splash - 30º hotels
Toby Voice
hace 1 año - 4 (Experiencia positiva)
The staff are very friendly especially Eddie and Jamie and they have so many activities to do here you are never bored. Also the beach is less than 5 minutes away on foot and the closest Aldi is about a 10 minute walk away
Respuesta de FERGUS Club Pineda Splash
Dear Toby! It is always nice for us to know that our guests have returned home with great memories of their vacation and we are very grateful for the time and effort you have put into sharing your personal experience at the Pineda Splash - 30º hotels. We hope to welcome you again in the near future so you have another pleasant vacation. A cordial greeting. Pineda Splash - 30º hotels
Corrie Dodds
hace 1 año - 4 (Experiencia positiva)
From start to finish myself and my family were welcomed warmly, taken care of, although the staff have english as a second language we had no problems communicating with all the members of staff, the entertainment all through the day and in the evenings was brilliant, although most of my children are adults now and my youngest wasnt in kids club the staff still made a point of coming over to us and initiating conversation or even just to ask of we were ok, food was fine, always something to choose from, rooms cleaned every day, pools were clean and tidy, overall a lovely experience
Respuesta de FERGUS Club Pineda Splash
Dear Corrie, We would like to express our gratitude for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that they enjoyed their vacation at the Pineda Splash - 30º hotels hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are very grateful for the time and effort you have dedicated to sharing your personal experience at the Pineda Splash - 30º hotels, with us and with all TripAdvisor readers. Best regards. Pineda Splash - 30º hotels
Patricia Guerrero
hace 1 año - 5 (Experiencia positiva)
Estuvimos con un pase de día ,no nos alojamos allí, pero estaba muy bien la zona de toboganes, muchas actividades durante el día, personal muy amable, la comida para un dia bien para más quizás sea repetitivo...
Respuesta de FERGUS Club Pineda Splash
Querida Patricia. En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Esperemos que volváis pronto y así tengáis otra agradable experiencia. Un cordial saludo. Pineda Splash - 30º hotels
Angelco Marganovici
hace 1 año - 5 (Experiencia positiva)
Raquel Barcelona
hace 1 año - 1 (Experiencia negativa)
El hotel más pesimo que he visto, pasamos el día con daypass, las piscinas a petar, hamaca olvídate de coger una libre, la gente pone las toallas y no las quitan en todo el día, aún no habiendo nadie, por último la comida, comedor viejo, suelo sucio y oliendo a fritanga de la mala, la variedad escasea por su ausencia, y malisima no, peor!! La comida es de 13 a 15, a las 14:45 si ya no tienes postres te fastidias, porque no reponen. Un 0 en todo, no repetiremos, 2 adultos y 2 niños 100 euros, mejor me hubiera ido a un macdonals y a la playa con hamaca.
Respuesta de FERGUS Club Pineda Splash
Estimada Raquel, Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente experiencia en nuestro hotel Pineda Splash - 30º hotels. De acuerdo con la política del hotel, no está permitida la reserva de las tumbonas. Hacemos todo lo posible para garantizar el seguimiento de esta norma, especialmente durante la alta ocupación, cuando esto sucede más a menudo y nos disculpamos si excepcionalmente durante su estancia no fuéramos capaces de tener un control total sobre este asunto. Las reposiciones del buffet se hacen de manera periódica y desde que abre el restaurante hasta que cierra, se mantiene un control de que no falte de nada para todos los huéspedes puedan disfrutar por igual de la experiencia culinaria ofrecida por nosotros. Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia. Pineda Splash - 30º hotels.
andrea Scollen
hace 1 año - 4 (Experiencia positiva)
Good family hotel, exceptionally clean, helpful friendly staff, food okay for the volume of holiday makers
Respuesta de FERGUS Club Pineda Splash
Dear Andrea, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. The best regards, Pineda Splash - 30º Hotels
Alexander Lawson
hace 1 año - 5 (Experiencia positiva)
I recently had the pleasure of staying at Pineda Splash in Pineda de Mar. From the moment I arrived, I was impressed by the exceptional service provided by the reception team, who were always available to assist with any requests. The variety of entertainment options, including activities for children and adults, as well as evening shows, made for a fun and lively atmosphere. I also appreciated the hotel's pet friendly policy and commitment to sustainability. Overall, a fantastic experience that I highly recommend.
Respuesta de FERGUS Club Pineda Splash
Dear Alexander, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the réception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. The best regards, Pineda Splash - 30º Hotels
Carlos Latorre López
hace 1 año - 5 (Experiencia positiva)
karolina wojtkun
hace 1 año - 3 (Experiencia positiva)
Jedzenie w hotelu jest dość monotonne choć bardzo smaczne, obsługa bardzo miła, dużo animacji dla dzieci. Niestety animacje wieczorne dla dorosłych to po prostu klapa. Codziennie karaoke . (Codziennie słuchać pijanych Anglików bo tych gości było najwięcej to koszmar) Z takim systemem all inclusive pierwszy raz się spotkałam. Kartki na picie oraz zapisywanie kto przyszedł na posiłek.(ten system powodował kolejki przed wejściem do restauracji). Oczywiście zajmowanie leżaków ręcznikami mimo że nikt z nich rano nie kożystał. Obsługa powinna je zbierać bo to była jakaś masakra.
Respuesta de FERGUS Club Pineda Splash
Chociaż jest nam niezmiernie przykro przeczytać, że Twój pobyt w naszych hotelach Pineda Splash - 30° nie spełnił Twoich oczekiwań, doceniamy czas poświęcony na podzielenie się tą informacją na temat Twoich doświadczeń. Z pewnością wierzymy, że zawsze jest miejsce na ulepszenia, a Twoja konstruktywna opinia jest dla nas bardzo cenna. Pineda Splash - 30º hotels
Heidi sellors
hace 1 año - 5 (Experiencia positiva)
Great family friendly hotel. This hotel is very clean , the cleaners work all day, you see them early morning scrubbing the sunbeds and pool areas then through the day doing the rooms and around the hotel. The animation team work super hard to get everyone involved in activities - shout out to Eddy and Jamie we missed you on your days off. There is loads of choice of food, something for everyone , fussy eaters can have chips, plain pasta, rice, pizza, fishfingers, beans, nuggets , sausages, bread. Non fussy eaters can enjoy a range of different meats, fish , paella , kebabs , salad, fruits, stews, vegetables. The menu changes everyday. We came as a family of 12 and every meal time the staff managed to seat us all at one table or on tables next to each other. There isn’t loads to do in the local area, we did a trip to a water park one day, walked to Calella another day, used the beach and the fair that was in town. But the hotel itself has plenty going on for a one week stay. Everyone in the hotel is super friendly and makes you feel welcome.
Respuesta de FERGUS Club Pineda Splash
Dear Heidi! Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Pineda Splash - 30º hotels
albina bakirova
hace 1 año - 5 (Experiencia positiva)
Hoy hemos ido a las piscinas con los niños de 5 y de casi 2 años. La experiencia ha sido fantástica! La piscina para los más pequeños tiene el agua más templada que en otras piscinas y tiene varios toboganes. La temperatura del agua ha sido muy comfortable para los míos. Nos quedamos con ganas de repetirlo. Lo único que en la piscina de los peques en el tobogán central está pensado mal poner bajo agua un escalón , no se ve! mi hijo de 23 meses se cayó alli dos veces corriendo hacia la pelota y casi se ahogo . Suerte que yo haya estado cerca! lo demás muy bien! Quisiera destacar la amabilidad y la atención personalizada por parte del recepcionista Bernart, es muy atento, paciente y amable! Y en general todos los trabajadores estaban sonrientes y dispuestos de resolver cualquiera duda. Gracias y hasta pronto!
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para sus vacaciones. Estamos encantados de saber su opinión sobre su estancia. Por otra parte nos alegramos de que haya disfrutado de la belleza de nuestra zona de la piscina y las diversas opciones que ofrecemos. Tendremos en cuenta su sugerencia para la piscina de niños. Nos gustaría darle las gracias por sus amables palabras hacia nuestro personal, especialmente en relación con la recepción. Dado que todos ellos trabajan muy duro, tratando de superar las expectativas de los huéspedes, les transmitiremos su satisfacción con sus servicios. Estarán encantados de oir sus elogios sobre el servicio que ha recibido. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Saludos cordiales, Pineda Spalsh - 30ºHotels
Cristian Marquez Isaac
hace 1 año - 5 (Experiencia positiva)
Mis padres han estado con su nieta y sólo tienen palabras de agradecimiento. Destacar a todo el grupo de animación por su profesionalidad y dedicación, en especial a Yenia, Mamen y Noah. Agradecer a todo el grupo de restauración en el general por el trato recibido. Sr. José Luis, Evaristo y Chano. Por último felicitar a la Sra. María por toda la gestión. Recomendable 100%.
Respuesta de FERGUS Club Pineda Splash
Apreciado Cristian, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Pineda Splash - 30º hotels , con nosotros y con todos los lectores. Estamos encantados de que haya disfrutado al programa de entretenimiento organizado por nuestro equipo de profesionales, así como de su amabilidad y entusiasmo. Ellos se aseguran de que todos los invitados se unan a las actividades diarias para que puedan tener momentos memorables entre nosotros. Sin duda compartiremos sus felicitaciones con todo el equipo. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Equipo Pineda Splash - 30º hotels
Daniela
hace 1 año - 4 (Experiencia positiva)
Hôtel sympa et très familial. Beaucoup d'animations et activités proposées, pas adapté pour des vacances en tranquillité, mais top pour des familles. Le buffet au restaurant était très bon avec des plats variés. Plusieurs piscines très sympa pour les enfants, par contre pour avoir un transat il fallait faire la queue pendant 30 minutes le matin, sinon plus de possibilité d'avoir un transat avant la fin d'après-midi. Au global ça nous a beaucoup plu.
Respuesta de FERGUS Club Pineda Splash
Chere Daniela, Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Nous apprécions aussi vos commentaires concernant la qualité et variété de nos buffets car notre talentueuse équipe de Chefs s'efforce d'assurer une grande variété de plats typiques locaux et internationaux à chaque repas afin de satisfaire tous les palais, il est très gratifiant de lire que nous avons su conquérir le votre. Encore une fois, nous vous remercions pour vos commentaires et espérons que vous nous donnerez l'opportunité d'améliorer votre expérience dans un avenir proche. Équipe Pineda Splash - 30 º hotels
Sergi Rodriguez
hace 1 año - 4 (Experiencia positiva)
Nosotros hemos estado una semana en el hotel, las piscinas y tubuganes son muy chulas y perfectas para niños i família, la comida muy buena, para mí gusto faltaban pasteles caseros en el postre y "yogures" mi hija siempre come yogurt de postre y no se ha comido ninguno en una semana "muy mal" las personas de animación de 10, David, Arnau,Noa,Mamen,Jaime, y la jefa de animación son de lo mejor muy cariñosos y atentos con niños y adultos, resto del personal también geniales, la única pega por lo que me impide repetir estancia en este hotel es el "todo incluído" de pena no puedes comer nada fuera del restaurante ni entre horas si quieres comer te has de vestir salir de la piscina y ir al restaurante, también me parece fatal que el todo incluído empiece a las 11 de la mañana hasta esa hora no tienes nada gratis, si quieres una cocacola, cerveza, Cacaolat, cafe lo has de pagar, a la hora del vermut me apetece unas simples patatas de bolsa o unos cacahuates con la cerveza en la piscina o mesa del bar, no las judías o huevos fritos que has sobrado del desayuno, y algún helado para los niños que no sea una tarrina o bumba flash, y encima tenía que recoger los vasos y devolver los porque si no no me daban mas bebidas tenía he hacer de "camarero" pagando un todo incluído que no es barato
Respuesta de FERGUS Club Pineda Splash
Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro Pineda Splash - 30º hotels, estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Agradecemos sus amables palabras sobre nuestro equipo de animación. Ellos trabajan todos los días para entretener a nuestros huéspedes durante su estancia con nosotros, nos aseguramos de transmitir sus elogios y estamos seguros de que estarán encantados de saber que sus esfuerzos se han apreciado. Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Deseamos de corazón tener la oportunidad de volver a verle de nuevo y ofrecerle aún una mejor experiencia. Saludos cordiales, Pineda Splash - 30ºHotels
Laura Bermudez
hace 1 año - 4 (Experiencia positiva)
Hemos estado un semana en el hotel. Las piscinas y toboganes geniales. Los animadores muy atentos y divertidos sobretodo Arnau, Noa, Mamen, David, Jaime y la jefa de animación. Hacían muchas actividades y juegos en la piscina. Las actuaciones por la noche también eran muy divertidas y entretenidas tanto para los niños como para los adultos. La comida estaba muy buena y variada, la única pega era los postres, faltaban plátanos y yogures para los peques. Lo que no nos ha gustado era lo de todo incluido, para comer entre horas teníamos que vestirnos porque era dentro del comedor y eran las sobras. Faltaban una patatas fritas o cacahuetes mientras estas en la piscina con la bebida. Además la bebida empezaba a las 11h. Estamos pagando un todo incluido que no es barato.
Respuesta de FERGUS Club Pineda Splash
Querida Laura! Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un cordial saludo. Pineda Splash - 30º hotels
Gemma Punyet Ribes
hace 1 año - 4 (Experiencia positiva)
Omara Parra De La Concepcion
hace 1 año - 5 (Experiencia positiva)
Fuimos el día 15 de agosto y todo super bien desde el trato en el bar de la piscina sobretodo con Paqui que nos atendió super bien y con mis hijos fue súper amable hasta la comida del restaurante todo muy rico! Mis hijos disfrutaron mucho en la piscina y haciendo actividades con el monitor edi! Super simpático!! Lo recomiendo muchísimo!!
Respuesta de FERGUS Club Pineda Splash
Querida Omara, En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Estamos muy agradecidos por sus elogios hacia nuestro personal, cuya bondad y amabilidad es una de las mayores fortalezas de nuestro hotel y me comprometo a felicitar a todos ellos en su nombre por la contribución a su bienestar durante su estancia en nuestro hotel, se lo haremos saber a Paqui y Edi. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Pineda Splash -30º Hotels
Dominik Szubert
hace 1 año - 5 (Experiencia positiva)
Lizzie Chantler
hace 1 año - 4 (Experiencia positiva)
The rooms are immaculate and some of the views are amazing but for my stay we only had a view of the road. Service wise it was the best, for drinks, breakfast, lunch and dinner. It is only a 5 minute walk away from the beach and as you walk a bunch of amazing shops are beside you to get bracelets, shirts, fan gear and ect. Definitely would go again.
Respuesta de FERGUS Club Pineda Splash
Dear Lizzie, We thank you for choosing our Pineda Splash - 30 hotels for this occasion, as well as your kind recommendation to the travel community. These positive opinions are a motivational tool to continually improve the quality of the services we offer. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area in Pineda de Mar and it allows guests to enjoy the entire coast We hope that your experience as well as your stay in our facilities will bring you good memories in the future.Pineda Splash -30º Hotels
Kelly Moran
hace 1 año - 4 (Experiencia positiva)
All beds are squashed into one room, and when you have a 16 and a 2 year old, separate rooms would have been better but not a major issue. The rooms are cleaned daily, and if you use your towels more than once, you get tokens to buy exclusive cocktails and ice cream from the bar. Food is very basic and repetitive for all-inclusive, but you can always make a meal from it, just not so good for children and toddlers. There is a rule where you can't your put towels down until 9 am, and the lifeguard opens them up, so will have to cue, any towels put down and not sat on will be removed. Overall the hotel is nice and the staff are very helpful and attentive.
Respuesta de FERGUS Club Pineda Splash
Dear Kelly, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel. We are sincerly sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Pineda Splash -30º Hotels
Natalie G “N”
hace 1 año - 1 (Experiencia negativa)
We were so looking forward to coming back to this hotel after first visiting 5 years ago and having an amazing holiday to being so disappointed this time around. CHECK IN: As you entered the hotel we were greeted with the familiar smell (which i can't believe we forgot first time around) basically a sewerage smell from drains or more than likely the main toilets in reception. We did receive a lovely welcome from 2 employees who were professional and in particular the young gentlemen was lovely giving my children a welcome gift which was a lovely gesture. We also received a free drink which we really thought this would be a great start to the holiday, how wrong were we! Access to your room is 2pm but to be honest we didn't mind. We left our luggage in a grotty area. BEWARE: Dog friendly hotel On the Jet2 website we did not see any notification regarding dogs being allowed to stay in this hotel. During our stay we saw at least 8 dogs, had we been informed about this we would have never booked this hotel as my son is allergic to dogs. In our first week before becoming ill, We would often see them queing in the restaurant line, lying on the sun loungers and in the bar/ kids pool table area often barking at the guests so potential new guests who are allergic please bare this in mind. SICKNESS: Unfortunately our family all got sick on the first week (vomiting and stomach cramps). The maids were great at providing us with clean towels and bedding and hand soap until it was removed (so we bought or own along with cleaning supplies). We informed the maid my husband has projectiled vomited over 1 set of curtains but they were never changed. We now realised what the previous other stains on the other curtains and walls were. Just as we recovered i ended up being ill again this time with severe diarrhoea. The hotel director did contact our travel rep to inform her of our sickness as they were concerned about our children being ill. Luckily my children recovered .The rep spoke to us about their concerns and that i should see a doctor but they needed to determine why we were getting sick and would need tests done 110 euros later the doctor asked if we had ate the same things and we pretty much did. He said i had gastroenteritis but couldn't determine if it was from the food, pool etc so no tests done. Therefore we decided to avoid the hotels facilities as much as possible. PARK: The childrens climbing frame netting was broken and fixed with tape, the slide was several different colours of existing paint that had faded away from. When you enter and exit the park it is not level and i was forever having to watch my disabled son not trip whilst he entered and exited the park. There are ramps leading into the hotel areas but the yellow and black signs have faded so guests might not notice there is a gap between the ramp and floor. Again i was forever having to monitor this to ensure my child didn't trip over. KIDS CLUB: I have to praise the kids club reps they were absolutely brilliant and my child had so much fun whilst attending. He had a great time at the beach foam party club but sadly after witnessing the unhygience practices we didn't let our child attend any more sessions. Another little child had urinated on the floor and towards the exit. At the time of it happening there was only 1 member of staff so she couldn't leave to arrange for a clean up but watching the amount of adults and children all walk in the urine and later a couple of more childrens reps that slipped in it still wasn't cleaned up.This led to others walking in the urine, then walking all over the room and then they all had sat down on the floor playing a game with their faces on the floor. In our oppinion we are extremely dissapointed with this hotel and Jet 2. We would often hear families say this is not a 4 star hotel and we very much agree. We certainly would not recommend this hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Natalie, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are glad to read that you liked the way our réception team greétéd you on arrival. About check-in time, We inform you that you can realice on your arrival but the rooms are delivery from 2 p.m. If the rooms are available before that time, we will check them in earlier. Otherwise, it is from 2 p.m. onwards, just like every year, due to the accommodation regulations. Both on the hotel's website and in the information held by the agencies, it is stated that we are a pet-friendly hotel and chain, so the information is available to customers to obtain. If the agency has not informed the customers, it should discuss it directly with them, on behalf of the accommodation, the information is public on the chain's official websites. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Regarding your comment about the park, the rules state at all times that children must be supervised by parents and that they should not be left alone playing in these types of places, since the accommodation staff is not responsible for the supervision of the children in the park, but it is the responsibility of the parents. Firstly, we are deeply sorry to hear that you felt unwell during your stay and that we were not informed immediately, as we could have called a doctor. However, we would like to take this opportunity to point out that our hotel, like all hotels in our chain, is subject to independent audits on a regular basis, which are carried out by both the company and the tour operators we work with to ensure that our strict food safety management procedures, imposed at a global level by them, are being carried out at all times. Under no circumstances would we put our guests at risk of health, their safety being our main concern. We can only assume that it is possible that you may have consumed something outside the hotel during your stay or on the way to Pineda Splash - 30º hotels and we hope that you are fully recovered. We hope that all is not lost and that you contact us again when you visit the area, as we would be delighted if you would allow us to offer you an improvement in services. Pineda Splash - 30º hotels.
Artem Tymchyshyn
hace 1 año - 3 (Experiencia positiva)
Andrés Luengo
hace 1 año - 2 (Experiencia negativa)
Fuimos con el pase de dia, y vaya horror. Desde primera hora ya tienen las hamacas ocupadas. Hay MUCHÍSIMA gente en las piscinas, es agobiante. Respecto a la comida del buffet, deja mucho que desear. Lo único positivo es el trato del personal, todo gente joven pero con muchas ganas de trabajar y muy amables.
Respuesta de FERGUS Club Pineda Splash
Estimado Andrés, De acuerdo con la política del hotel, no está permitida la reserva de las tumbonas. Hacemos todo lo posible para garantizar el seguimiento de esta norma, especialmente durante la alta ocupación, cuando esto sucede más a menudo y nos disculpamos si excepcionalmente durante su estancia no fuéramos capaces de tener un control total sobre este asunto. También informarle que el mes de agosto es temporada alta y la capacidad del alojamiento es máxima. También hemos tomado nota de sus observaciones sobre las experiencias culinarias y sinceramente lamentamos leer que nos quedamos por debajo de sus expectativas culinarias en esta ocasión. Aunque nos gustaría aprovechar la oportunidad para señalar que nuestros chefs siguen una rotación de menú semanal incluyendo una amplia gama de especialidades, tanto locales como internacionales, para satisfacer todos los requisitos alimenticios y complacer a los paladares más exigentes. Es por esto que sentimos al leer que no fuimos capaces de conquistar el suyo y comunicaremos sus críticas a nuestro equipo. Por otro lado, le damos las gracias por destacar la amabilidad y el entusiasmo de nuestro personal, ellos son la principal fortaleza de nuestros hoteles. Felicitaremos a todos ellos en su nombre por la contribución que han llevado a cabo para su bienestar durante su estancia entre nosotros. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentido de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar. Pineda Splash - 30º hotels.
Ana VDA
hace 1 año - 4 (Experiencia positiva)
Molt maco. Hotel de 4 estrelles molt ben ubicat a Pineda. Menjar molt bo. Personal amable
Respuesta de FERGUS Club Pineda Splash
Estimada Ana, Sempre ens resulta agradable saber que els nostres hostes han tornat a casa amb grans records de les seves vacances i estem molt agraïts pel temps i l'esforç que ha dedicat a compartir la seva experiència personal a l'hotel Pineda Splash - 30º hotels, amb nosaltres i amb tots els lectors. Moltes gràcies, Pineda Splash -30º Hotels
Adrian Gruszka
hace 1 año - 5 (Experiencia positiva)
Great sangria, And Cristina is the best bartender 💪 give her a raise
Respuesta de FERGUS Club Pineda Splash
Dear Adrian, Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels for your holidays and for the review you shared on , all of your kind words about your stay with us are great to hear. Kinds Regrdars, Pineda Splash -30º Hotels
Tomas Castillo
hace 1 año - 5 (Experiencia positiva)
Andrei Stefan Luca
hace 1 año - 5 (Experiencia positiva)
Am avut plăcerea de a sta la Hotel Pineda Splash din Pineda de Mar și trebuie să spun că mi-a depășit așteptările. 🌟 Curățenia hotelului a fost de top, iar echipa de la recepție a fost întotdeauna disponibilă pentru a vă ajuta cu orice întrebări. 🏨 Meniul de la restaurant și bar a fost divers și fiecare fel de mâncare a fost incredibil de gustos. 🍽️ Recomand cu căldură acest hotel pentru un sejur minunat și confortabil. ⭐⭐⭐⭐⭐
Respuesta de FERGUS Club Pineda Splash
Dear Andrei, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Our staff welcomes each guest with the Pineda Splash - 30º hotels spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash-30º Hotels
Primitivo Navarrete
hace 1 año - 4 (Experiencia positiva)
Cristina Garriga Rodríguez
hace 1 año - 4 (Experiencia positiva)
Fuimos a pasar el día pagando el daypass. El hotel es genial, las piscinas increíbles para toda la familia. La comida muy bien pero considero que había demasiada gente. No tuvimos opción de encontrar una sola hamaca en todo el día. Pero repetiremos el próximo año.
Respuesta de FERGUS Club Pineda Splash
Querida Cristina, Le damos las gracias por compartir su opinión sobre su día con nosotros. Nos encanta saber que va a repetir con nosotros el próximo año y de que disfruto de nuestras piscinas. ¡Nos vemos pronto! Saludos cordiales, Pineda Splash - 30ºhotels
Grzegorz Możdżonek
hace 1 año - 5 (Experiencia positiva)
Pilar Gil Calvo
hace 1 año - 2 (Experiencia negativa)
No és el que esperava. Vam passar dos nits. El vam triar perquè estava fora de la platja, però es un hotel de turisme massiu. Moltíssima gent, moltíssimes soroll, insisteixo, l'error és nostre, no va ser una bona elecció. És un hotel per anar amb nens, gossos, i si t'agraden els anglesos, doncs ja perfecte
Respuesta de FERGUS Club Pineda Splash
Estimada Pilar; En primer lloc, ens agradaria donar-li les gràcies per haver triat el nostre hotel Pineda Splash - 30º hotels per a lesseves vacances a i per informar-nos de les seves preocupacions relatives alhora que va passar amb nosaltres, ja que això ens dóna l'oportunitat d'observar les àrees que poden tenir un petit marge de millora i per això estem molt agraïts. Pineda Splash 30º - hotels
Emily Jackson-Johnstone
hace 1 año - 4 (Experiencia positiva)
This hotel was really nice. The staff were so friendly and made you feel like they already knew you, getting you involved and greeting and speaking to you throughout the day, even when they were really busy! They are all an asset to the hotel, couldn't fault them! The food was good, not too many dessert options that weren't either mousse or jelly etc, but really liked that they did live cooking so you knew it was freshly cooked. Only downside is people putting towels on sun beds early in the morning, before the pools were even open (one side was managed and the doors weren't opened till 9am, to stop the towels thing I presume, but the other side is open so there is no real way to stop it) Overall, would definitely recommend the hotel!
Respuesta de FERGUS Club Pineda Splash
Dear Emily, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Tripadvisor readers. Our staff welcomes each guest with the Pineda Splash - 30º hotels spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. We hope to welcome you back to our hotel in the near future for yet another great stay, Pineda Splash -30º Hotels
miguel martinho
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🌊🌞 The overall cleanliness was top-notch and the reception team was so helpful with everything we needed. 🌟 The food at the bar and restaurant exceeded my expectations and the breakfast, lunch, and dinner were all delicious. 🍴👌 Highly recommend this hotel for a perfect beach vacation! 🏖️ #PinedaSplash #BeachVibes #HighlyRecommend
Respuesta de FERGUS Club Pineda Splash
Dear Miguel, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Our staff welcomes each guest with the Pineda Splash - 30º hotels spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Pineda Splash -30º Hotels
Sergio Cuerda
hace 1 año - 4 (Experiencia positiva)
NURIA SANCHÓN
hace 1 año - 5 (Experiencia positiva)
Experiencia de 10 hotel y servicio de 10 .Sólo pondría dos pequeñas valoraciones negativas una que el todo incluido son pocas horas y solo puedes comer en el comedor y la otra aportación es que en la piscina de la parte de arriba tendría que ser solo para adultos pero tengo que decir que el personal al completo son de 10 .Volveré encantada...
Respuesta de FERGUS Club Pineda Splash
Querida Nuria, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Entendemos mediante la lectura de su opinión,que aparentemente no se le informó adecuadamente al realizar la reserva de que su plan de comidas todo incluido termina a las 11.00 horas del día de salida, aunque esta información aparece indicada en la confirmación de la reserva. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Pineda Splash -30º hotels
Nick van der Kroon
hace 1 año - 4 (Experiencia positiva)
Good food, good hotel
Respuesta de FERGUS Club Pineda Splash
Dear Nick, We greatly appreciate the time you spent to share your recent holiday experience at our Pineda Splash - 30º hotels hotel and we thank you for your kind recommendation. Best regards, Pineda Splash -30º Hotels
Nil Bil
hace 1 año - 4 (Experiencia positiva)
Estuvimos en day pass y la verdad que muy bien 3 piscinas, los toboganes que lo pasamos muy bien, la comida del buffet muy buena y el cóctel muy rico, todo los que trabajan allí son muy simpáticos y amables, la única pega que a las 10 de la mañana ya no hay hamacas
Respuesta de FERGUS Club Pineda Splash
Querido Nil, Muchas gracias por compartir esta gran reseña de su reciente DayPass en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros clientes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Gracias de nuevo, Pineda Splash -30º Hotels
Rocio Chama
hace 1 año - 3 (Experiencia positiva)
Estoy llamando al número que brindan y me indicaron que me pasarían a recepción y no contestan.
Respuesta de FERGUS Club Pineda Splash
Apreciada Rocio, Puedes volver a llamar o enviarnos un correo electrónico a [email protected] para contactarnos. Las llamadas recibidas durante el día de hoy se han respondido sin problema. Esperemos que puedas modificar tu opinión ya que nuestro personal se esfuerza día tras día para hacer sentiros como en casa, y estas puntuaciones negativas sin haber utilizado ninguno de nuestros servicios no son reales y nos perjudican. Estamos a tu disposición. Un saludo, Equipo del Pineda Splash - 30º hotels
Eric Arcusa Ferri
hace 1 año - 4 (Experiencia positiva)
Ha sido una experiencia muy enriquecedora, chula e inolvidable. Des de mi punto de vista la comida puede ser bastante mejorable, ya que en los alimentos que proporcionáis en las comidas son bastante básicos y repetitivos. La ubicación y el hotel están bastante bien y des de mi punto de vista los espacios, piscinas etc están muy bien. También reconocer que el grupo de monitores es muy chulo y son muy trabajadores, sobretodo un monitor que se llama Arnau y una monitora que se llama Mamen. En resumen ha sido una expierncia muy chula y hijos la recomiendo a todos.
Respuesta de FERGUS Club Pineda Splash
Apreciado Eric, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos, ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Equipo Pineda Splash - 30º hotels
Pere M
hace 1 año - 5 (Experiencia positiva)
Hemos venido a passar el dia al hotel y ha sido fantástico, la comida correcta, faltaba algo de postres pero bien, las piscinas ideales para el tipo de hotel y sobretodo Arnau de 10 en la animación, muy atento y simpático con los niños y adultos.
Respuesta de FERGUS Club Pineda Splash
Apreciado Pere, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Equipo Pineda Splash - 30º hotels
Lidia Morales
hace 1 año - 4 (Experiencia positiva)
Erik sone
hace 1 año - 5 (Experiencia positiva)
Laury Herbaut
hace 1 año - 4 (Experiencia positiva)
Nous avons séjourné en famille dans cet hôtel et nous en sommes satisfaits. L'hôtel est bien situé proche de la plage. Les piscines sont très bien et adaptées aux petits et grands. Les chambres sont spacieuses, l'hôtel est propre. La nourriture est bonne seul bémol pour les desserts avec très peu de choix. L'équipe d'animation est au top et à offert une soirée d'anniversaire inoubliable à notre fille. Les animations sont très bien, les spectacles variés. Petit bémol sur l'insonorisation des chambres et les incivilités des autres clients : beaucoup de bruit jusqu'à très tard dans les couloirs, dehors et surtout aux heures de repos des plus petits, pour un hôtel pour enfant nous n'avons pas trouvé ça top. Le personnel n'est pas très avenant ni très aimables pour certains. Dans l'ensemble nous avons passé un bon séjour et nous recommandons cet hôtel.
Respuesta de FERGUS Club Pineda Splash
Chère Laury Merci pour votre appréciation sur votre séjour au sein de notre hotel Pineda Splash - 30º hotels . Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Nous sommes heureux de lire que vous avez apprecié la chambre que nous vous avons reservée et que vous l'ayez trouvée propre et confortable à tout moment. De plus nous sommes ravis de lire que vous avez apprécié la beauté de notre piscine ainsi que le confort de nos transats. Nous sommes sincèrement navrés des perturbations dues à l’évènement organisé dans la salle de conférence a cote de la vôtre, et bien que toutes nos salles soient dument insonorisées, nous vous faisons parvenir nos sincères excuses pour les inconvénients et nous engageons à étudier une meilleure assignation de nos salles dans le futur. Merci encore une fois pour avoir choisi notre hotel et pour vos critiques constructives dont nous tiendrons compte. Pineda Splash - 30º Hotels
Javier Molina
hace 1 año - 5 (Experiencia positiva)
Hemos estado con un day pass y ha sido muy buena experiencia. Las piscinas están muy bien cuidadas y vigiladas en todo momento. La comida muy bien, sin una gran variedad pero estaba todo muy bueno y los cócteles del bar de la piscina también muy buenos. Los encargados de la animación muy simpáticos y todo el rato hay actividades. Como único punto negativo es que había muchísima gente y encontrar una hamaca es la guerra.
Respuesta de FERGUS Club Pineda Splash
Querido Javier, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de su Daypass cen el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos. Gracias de nuevo, atentamente, Pineda Splash -30º Hotels
Fredzo T
hace 1 año - 4 (Experiencia positiva)
Karolina Brodzińska
hace 1 año - 5 (Experiencia positiva)
Pobyt w hotelu bardzo udany. Jesteśmy z półtorarocznym synkiem. Jedzenie spełnia nasze oczekiwania, jest różnorodne i niczego nie brakuje. Otrzymaliśmy świetny pokój z dużym balkonem. Jest czysto. Na największą pochwałę zasługuje obsługa, zwłaszcza na stołówce. Wszyscy są pomocni i gotowi rozwiązać każdy problem. Hotel położony blisko plaży i kolejki, którą podróżujemy w różnych kierunkach. Właścicielowi hotelu gratuluję doboru pracowników. Mąż zachwycony barmanem, z którym rozmawia po polsku. Synek zakochany w przeszklonych windach, z których może oglądać co dzieje się na zewnątrz. Brawo!
Respuesta de FERGUS Club Pineda Splash
Dear Karolina, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area in Pineda de Mar and it allows guests to enjoy the entire coast Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The best regards, Pineda Splash - 30º Hotels
Maility Mederos
hace 1 año - 4 (Experiencia positiva)
Mi experiencia fue buena gracias a mi fmailia y amigos además del personal de animación, los del bar y restaurantes excepto el señor Mayor de la plancha que tiene tan mala leche que maltrata a los clientes, las camareras de piso también muy atentas ahora en cuanto instalaciones está todo muy descuidado,piscinas con moho los suelos de parquet todos levantados que puedes llegar a tener un accidente sino t andas con cuidado, la piscina recomendada para adultos llena de niños y tiran agua hacia abajo mojando a los clientes que se encuentran en la parte de la terraza del bar piscina, venden más capacidad que el número de tumbonas que tienen y por esta razón tienes que madrugar para marcar con toallas generando estrés. También hay lagunas entre comida y comida, no hay ningún bar abierto 24 horas. Si repetiría NOOOOO excepto para volver a disfrutar de las atenciones del personal resaltando a YENIA, LIZ, MARCELO ANDY LOS CHICOS DE ANIMACION Y EL CAPITAN DEL BUFET a ellos gracias gracias.
Respuesta de FERGUS Club Pineda Splash
Hola Maiality! Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro hotel, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Permítenos informarle que el pavimento de nuestras piscinas cumple con las correspondientes medidas de seguridad para evitar el riesgo de caídas, aun así esta medida no puede prever el uso más o menos cauteloso que hagan los bañistas, de modo que en función de esto existe cierta probabilidad de producirse la situación que describe. Aun así, sepa que hemos hecho llegar al departamento correspondiente esta información para su revisión para reforzar el buen uso y disfrute de esta área. Por otro lado, le damos las gracias por destacar la amabilidad y el entusiasmo de nuestro personal, ellos son la principal fortaleza de nuestros hoteles. Felicitaremos a todos ellos en su nombre por la contribución que han llevado a cabo para su bienestar durante su estancia entre nosotros. Esperamos que no esté todo perdido y nos contacte de nuevo cuando visite la zona, pues nos encantaría que nos permitiera ofrecerle una mejora en los servicios. Atentamente, Pineda Splash - 30º Hotels
Olatz Fernandez
hace 1 año - 4 (Experiencia positiva)
Las instalaciones del hotel muy bien, la atención de los trabajadores muy buena, la habitación amplia y con todo lo necesario. Siento decir que para nosotros la comida muy mala, calidad pésima y no muy bien organizado. Como comentario, nos ha parecido que la mayoría de los clientes eran ingleses, no era turismo español.
Respuesta de FERGUS Club Pineda Splash
Estimado Olatz; Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Pineda Splash - 30º hotels siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Un saludo, El equipo del Pineda Splash - 30º hotels
monste mercadona
hace 1 año - 1 (Experiencia negativa)
Quiero formular una queja mas bien ha sido una tomadura de pelo, he hecho un pedido por la app to good to go , ha de ser un pedido valorado en 9€ y me han dado una bolsa con dos galletas embolsadas y cuatro crosanes de mantequilla mal tirados en una bolsa de carton que no llega ni a 5€ , he ido a formular la queja y me dicen que es lo que hay, No vayáis que en un engaño y una tomadura de pelo.
Respuesta de FERGUS Club Pineda Splash
Apreciada Montse, Sentimos no haber podido superar vuestras expectativas de vuestra compra "pack sorpresa" en el portal Too Good To Go. Este portal pone a la venta productos/alimentos que no se han servido en los servicios de restauración y así no tener tanto desperdicio alimentario y ésta también es nuestra finalidad. Tal y como nuestro personal os intentó explicar, la variedad de nuestro pack sorpresa va cambiando según los excedentes de bollería de los servicios de desayunos pero siempre hay la misma cantidad y variedad. Son excedentes de comida, por lo que aunque esté valorado en 9€, su valor es inferior y por eso lo compráis a un precio de 2.99€. Nuestro personal intentó ayudaros en todo momento dandos más opciones en el pack y también la opción de la devolución del dinero en caso de no disfrutar del pack; pero todo esto no fue suficiente. Entendemos que vuestras expectativas eran otras, y sentimos no haber podido estar a la altura; pero nuestro personal trabaja muy duro día a día para recibir esta valoración y vuestros comentarios despectivos. Un saludo, El equipo del Pineda Splash - 30º hotels
Natalie Delves
hace 1 año - 5 (Experiencia positiva)
Татьяна Туник
hace 1 año - 5 (Experiencia positiva)
Barbara A.
hace 1 año - 4 (Experiencia positiva)
Estuvimos con el pase de un día de piscina y bufet de comida. La piscinas estuvieron genial para los niños y el bufet era variado con platos de todo tipo y lo que probamos estaba bueno, ese día tenía lenguado y najavas a la plancha que estaban genial. No pongo puntuación en las habitaciones porque no puedo valorar pero para que no salga negativo les pondré un 3.
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash estamos encantados de leer que pudimos cumplir con sus expectativas de daypass. También apreciamos mucho sus comentarios sobre la calidad y variedad de nuestros bufets, ya que nuestro equipo de chefs se esfuerza en asegurar una amplia variedad tanto de platos locales como internacionales para complacer a todos los paladares en todos los servicios. De hecho, es muy gratificante leer que fuimos capaces de conquistar el suyo. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Pineda Splash - 30º hotels
Gabi Fernanrez Mendoza
hace 1 año - 5 (Experiencia positiva)
Philip Morgan
hace 1 año - 5 (Experiencia positiva)
Wow what can I say lovely and friendly staff the bar staff to reception to cleaners. The animation team was brilliant especially Ed, Diana, Maria, james, Arnau they made our holiday extra special thank you all guys love Philip and family
Respuesta de FERGUS Club Pineda Splash
Hello Philip, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We thank you for your kind words about our bar, reception and housekeeping team especially the entertainment team as they work tirelessly every day to entertain our guests during their stay with us, we will be sure to pass on your complimentary comments and we are sure you will be delighted to know that your efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Pineda Splash - 30º hotels
V R
hace 1 año - 3 (Experiencia positiva)
Will start from the hotel: rooms are very clean but dated. Floors have cracks. We had few silverfish on our bathroom. Entertainment: not seen any during the week. Only Little bits towards end of our stay. Evening entertainment is only for kids: kids karaoke, Disney performance etc. nothing for adults. All inclusive service: you only get basic drinks on all inclusive. We also arrived on Saturday at 10pm to hotel so not used any all inclusive service as it shuts at 11pm. On our leaving Saturday they just cut our bracelets at 11 am despite our coach to airport is only at 7pm, so we lost all inclusive service for that day too. I paid for 7 days all inclusive service but was able to use only 6 days of all inclusive. Hence I asked to extend and I could pay for extension. So be prepared if your plane is late at night like ours then you will be like a scavenger sit all day in lobby. Sunbeds: love that. Hotel has not enough sunbeds and umbrellas for its capacity. People are queuing at 7-8am to run and get sunbed when pool areas are opened at 8:30-9am. On weekend you definitely won’t have a sunbed unless you had race for life. Food: breakfast is typical and the same every day: fried, cooked, eggs etc, bacon, some sausages, beans etc, breads for toast or not for toast. You can pour apple, orange, pineapple and multivitamin juices. Lunch: every day different menu but variety is not perfect. Only one say has seafood pasta which my son could eat but the rest of the stay he eat just fries. It would be one day beef, another day lamb, another day chicken. So if you eat chicken and don’t eat other types of meat then you would struggle. Same situation is for dinners. And yes, you have to queue but queues are bearable. Once you fill up your plate with food you have to leave it and then go to queue to the bar to get a drink. Sometimes it takes a while so food is not hot obviously once you are back to your plate. The location: hotel in residential area but there is nothing much going on apart from shops. I have noticed that lots of fake and some seem like second hand clothes etc in shops or at least they don’t look presentable to think these are new. I don’t see for us anything that would attract us to return back to this area or hotel. May be in to some other hotel but not sure really.
Respuesta de FERGUS Club Pineda Splash
Dear V.R. Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Pineda Splash - 30º hotels , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Kind regards, Pineda Splash - 30º hotels
Christian Rjabov
hace 1 año - 1 (Experiencia negativa)
Rooms had 1 ladybug and 2 silverfish, lost all inclusive because they cut our bands off and replaced with a white one. Rain and shower happened with thunderstorms at night. Creepy statues & painting looking like the Japanese village dolls. But the pools was fun, had delicious breakfast, lunch and dinner with some desserts. Had a mini-club with fun toys and nice children. Noa was the best, sanya was my best friend that a met in the mini-club though it is actually polish people in there. The lighting from the cafeteria was a little bit flickering but still ok bye.
Respuesta de FERGUS Club Pineda Splash
Dear Christian Rjabov, First of all we would like to thank you for being your option for your holidays in Pineda de Mar. We lament reading your review and seeing that we do not exceed your expectations. We would like to inform you that in case of knowing the incident about the insects on your room, we would have act inmediately and solve it; for the near future, do not hesitate to contact our reception team which is available 24h/day to help. Regarding your comment about the AI bracelets, we take good note about it in order to improve. However, this is a company policy and it is shown in our official web page and the information is given in the Check-In. We really lament reading this bad experience. Thank you for your comments about the pools and also the gastronomic experience. We will share it with our restaurant and kitchen team and they will be happy to know. Moreover, thank you once again for your positive commment about Noa. Our staff works hard day by day to make our guests feel like home. Once more, thank you for your feedback, that will allow us to improve in the near future. Best regards, Pineda Splash - 30º hotels Team
Margarita
hace 1 año - 5 (Experiencia positiva)
Solo he estado un day pass, y la experiencia ha sido maravillosa, repetiré seguro, la comida espectacular, los trabajadores un 10, las áreas limpias, la animación un 10, la responsable y el equipo en general espectacular, los chicos del bar son super amables y la coctelería super buena, Marcelo, Xiomara y los otros chicos super amables
Respuesta de FERGUS Club Pineda Splash
Hola Margarita; Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan del day pass con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de su dia en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus experiencias. Esperamos volver a verles y saludarles nuevamente. El Equipo de Recepción Pineda Splash 30º
mac trotter
hace 1 año - 5 (Experiencia positiva)
The staff are lovely especially yenia the food is amazing at the location is perfect Martello at the bar is incredibly friendly definitely coming back next year would recommend to all my friends and family
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. In particular, we are very pleased that you had a chance to truly enjoy our warm hospitality. Once more we thank you for choosing our hotel for your holiday and can't wait to have the opportunity to serve you again in the future. Team of Pineda Splash - 30º hotels
Melcy Zerpa
hace 1 año - 5 (Experiencia positiva)
Fuimos a pasar un day pass en familia y nos encantó. Las piscinas, toboganes y buffet, todo muy bien! En los postres falta un poco de variedad, solo eso. Las instalaciones y limpieza bien. Volveremos seguro. Nos hubiese gustado hospedarnos, para la próxima. Otro punto a favor es que queda muy cerca de la estación de tren.
Respuesta de FERGUS Club Pineda Splash
¡Hola buenas! En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para passar el dia y por la opinión que compartió en , estamos encantados de saber su opinión sobre su día. Estamos muy contentos de que haya disfrutado de nuestras instalaciones y se haya divertido en nuestras piscinas. Trabajamos duro cada día para mantener las piscinas limpias y que nuestros huéspedes puedan disfrutarlas al máximo.Estamos muy contentos de que haya disfrutado de nuestras instalaciones y se haya divertido en nuestras piscinas. Trabajamos duro cada día para mantener las piscinas limpias y que nuestros huéspedes puedan disfrutarlas al máximo. Cordiales saludos, Pineda Splash - 30º Hotels
Marisol Calvo
hace 1 año - 5 (Experiencia positiva)
Fuimos a pasar un día (hay opción Day-Pass) con buffet, precio-calidad muy bueno. Las piscinas super bien y con muchas actividades. El equipo de animación inmejorable, nuestro peque disfrutó de sus instalaciones, juguetes, actividades y alucinó con la mascota. Los papis tuvimos un ratito de relax La atención ha sido formidable. Aparcamiento: Hay zona verde alrededor.
Respuesta de FERGUS Club Pineda Splash
Apreciada Marisol, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Estamos muy contentos de que haya disfrutado de nuestras instalaciones y se haya divertido en nuestras piscinas. Agradecemos sus amables palabras sobre nuestro equipo de animación. Ellos trabajan todos los días para entretener a nuestros huéspedes durante su estancia con nosotros, nos aseguramos de transmitir sus elogios y estamos seguros de que estarán encantados de saber que sus esfuerzos se han apreciado. También estamos muy agradecidos que señalara la calidad del programa de entréténimiento durante su estancia y por mencionar la amabilidad de nuestro equipo.Estamos muy contentos de que haya disfrutado de nuestras instalaciones y se haya divertido en nuestras piscinas. Trabajamos duro cada día para mantener las piscinas limpias y que nuestros huéspedes puedan disfrutarlas al máximo. Cordiales saludos, Pineda Splash - 30º Hotels
Sonia Kauser
hace 1 año - 5 (Experiencia positiva)
I made a big mistake reading the reviews before I went to pineda splash but honestly it was the best holiday me and my family could have wished for. As a family of 5 the Room was clean and very spacious. The kids loved the point system to get free milkshakes and helped make there beds in the morning. The food was brilliant the first week, we was here for 2 weeks so the second week it got abit repetitive but still plenty of choices to meets everyone's taste buds. The animation team had to be my most favourite part of our holiday they made our holiday the best. Were not big sunbathers and a very active family so all inclusive was a first for us. A little push to help us stop and relax from everyday life but the animation team where not only entertaining for the kids but adults like me and my partner jason joined in with every activity and loved every moment these guys have so much energy the deserve a medal 🏅 my kids loved the mini club in fact my oldest 11 yrs who I worried would not enjoy it at all enjoyed it the most. They did pizza making, movie nights, foam partys, beach party 🥰 To the animation team, we all loved you keep it up. 😘 The bar staff were very friendly and gosh I have never drunk so much in my life let's say be careful they don't measure spirts and very generous with them. The area does have a good atmosphere on a night you just need to go deep there's more than enough going on 🥰 Only bad thing I have to say is the night entertainment could do with abit of jazzing up the animation team do amazing night entertainment but the speakers need upgrading as the volume is shocking. It's really hard to hear which doesn't help and stops ppl getting involved. 😕 But overall this hotel deserves a 10/10 we have had an amazing time thankyou to everyone at pineda splash for the amazing experience and fantastic holiday 🥰
Respuesta de FERGUS Club Pineda Splash
Dear Sonia, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Our aim is to provide our guests with impeccable, attractive, clean and spacious rooms and we're delighted to hear that you liked yours so much. We're delighted that your children had fun with our water-saving systems. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We thank you for your very positive comments regarding our adult entertainment offerings, as it is our mission to create fun times for all ages. Furthermore, we are really pleased to hear what a wonderful time your daughter had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. Our team is delighted that you enjoyed your holiday and that you felt comfortable in our hotel's environment, as this is one of the hotel's main objectives. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. The best regards, Pineda Splash - 30º Hotels
Nacho Lopez Martin
hace 1 año - 5 (Experiencia positiva)
Hemos ido a pasar el día por qué ya habíamos estado de vacaciones y como siempre un día espectacular. Es como estar en casa un trato increíble en general, la animación super estupenda sobre todo el trato recibido de Edi que es genial. En el bar Paqui se lleva la palma por su simpatía y atención. En general un 10 por esa super familia que hace que te sientas especial y lo pases súper bien . Gracias por este gran día.
Respuesta de FERGUS Club Pineda Splash
Apreciado Nacho, En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para sus vacaciones en y por la opinión que compartió en, estamos encantados de saber su opinión sobre su estancia. Estamos muy agradecidos por sus elogios hacia nuestro personal, cuya bondad y amabilidad es una de las mayores fortalezas de nuestro hotel y me comprometo a felicitar a todos ellos en su nombre por la contribución a su bienestar durante su estancia en nuestro hotel. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica experiencia/estancia. Equipo Pineda Splash - 30º hotels
Deborah McCabe
hace 1 año - 5 (Experiencia positiva)
Joel Andrés
hace 1 año - 5 (Experiencia positiva)
Muy buen hotel para pasar en familia. Toboganes geniales y siempre bien controlados, monitores de actividades muy buenos y destacar a Paqui camarera del bar que nos trató como si estuviéramos en casa.
Respuesta de FERGUS Club Pineda Splash
Estimado Joel, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Pineda Splash - 30º hotels con nosotros. Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Equipo Pineda SPlash - 30º hotels
Marrusa
hace 4 años - 5 (Experiencia positiva)
Hotel super estupendo...las habitaciones super cómodas y bonitas, las piscinas espectaculares sobre todo si vas con niños. El personal super atento que te hacen sentir como en familia, sobre todo los camareros del bar en especial la chica pelirroja pero en general todos estupendos. Por no hablar de la chica que se encarga de las amacas que es un amor de niña. Los socorristas un cielo también. Y como no los chicos de animación " la Tribu Kids" que son lo mejor que he visto en animación y que te cuidan a los niños super bien y se lo pasan genial con ellos. En fin un 10 sobre 10 para esa gran familia que hace que tus vacaciones sean muy especiales. Volveremos año tras año sin pensarlo, gracias por todo amigos. en especial la chica peliroja
Respuesta de FERGUS Club Pineda Splash
Estimada Marrusa, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable, nos aseguraremos de compartir sus amables palabras, las cuales seguro que significarán mucho para ellos. En nombre de todo nuestro equipo, esperaremos con ganas su regreso. Equipo Pineda Splash - 30º hotels
Jakob Reschke
hace 1 año - 5 (Experiencia positiva)
Jimmy Berriman
hace 1 año - 5 (Experiencia positiva)
Great service the people are amazing especially marcelo from bar Maria and yenia they are amazing
Respuesta de FERGUS Club Pineda Splash
Dear Jimmy, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Pineda Splash Team - 30º hotels
Michał Dembowski
hace 1 año - 4 (Experiencia positiva)
jeffrey ordelman
hace 1 año - 4 (Experiencia positiva)
Gabriela Zerpa
hace 1 año - 5 (Experiencia positiva)
Hola hoy estuve en un day pass con almuerzo y cócteles incluido y super! De verdad quedé fascinada del hotel el ambiente y sus trabadores súper atentos lo recomiendo y espero volver
Respuesta de FERGUS Club Pineda Splash
Apreciada Gabriela, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su día y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros clientes.Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Cordiales saludos, Pineda Splash - 30º Hotels
Claire Conlon
hace 1 año - 5 (Experiencia positiva)
Staff really hard working. Rooms on small side
Respuesta de FERGUS Club Pineda Splash
Dear Claire, We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Although our rooms are designed in a functional way so that the guest can feel comfortable while having the essentials, we are aware that for some guests space plays a more important role. We regret that we were unable to satisfy you in this regard and recommend that you consult the different sizes of our rooms on subsequent bookings to ensure that the one you have chosen suits your preferences. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Many Thanks, Pineda Splash - 30º Hotels
Eric Marquez
hace 1 año - 5 (Experiencia positiva)
Hemos estado unos 3 días en el hotel, y debo decir que para lo poco que suelo comer me ha encantado el buffet en todas las comidas, las habitaciones estaban muy limpias, las piscinas estaban muy bien y los toboganes eran bastante guay, también quiero hablar sobre el equipo de animación, eran muy majos y divertidos en especial para mi Arnau, ya que era muy divertido, majo y animado, también tenían una zona para niños y otra para adolescentes la cual abrían y jugabas a la Nintendo o a la Play. Así que el hotel está muy bien
Respuesta de FERGUS Club Pineda Splash
Apreciado Eric, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. También apreciamos mucho sus comentarios sobre la calidad y variedad de nuestros bufets, ya que nuestro equipo de chefs se esfuerza en asegurar una amplia variedad tanto de platos locales como internacionales para complacer a todos los paladares en todos los servicios. De hecho, es muy gratificante leer que fuimos capaces de conquistar el suyo. Estamos encantados de que le haya gustado nuestro servicio de limpieza. Agradecemos sus amables palabras sobre nuestro equipo de animación. Ellos trabajan todos los días para entretener a nuestros huéspedes durante su estancia con nosotros, nos aseguramos de transmitir sus elogios y estamos seguros de que estarán encantados de saber que sus esfuerzos se han apreciado. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Atentamente, Pineda Splash - 30º Hotels
marie geuens
hace 1 año - 5 (Experiencia positiva)
Malheureusement trop de portes qui claques sinon tout était parfait
Respuesta de FERGUS Club Pineda Splash
Bonjour Marie, En premier lieu nous tenons à vous remercier pour avoir choisi notre hotel Pineda Splash - 30º hotels pour votre seconde visite à , bien que nous soyons désolés d'apprendre que nous n'avons pas su satisfaire pleinement vos attentes en cette occasion. Merci pour avoir choisi notre hotel pour vos vacances et nous espérons vous acceuillir à nouveau et d'avoir l'opportunité d'exceder vos attentes lors d'une prochaine occasion. Cordialement, Pineda Splash - 30º Hotels
David Lopez
hace 1 año - 5 (Experiencia positiva)
Genial para venir con toda la familia.
Respuesta de FERGUS Club Pineda Splash
Hola David! Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. En nombre de todo nuestro equipo, esperaremos con ganas su regreso. Cordialmente, Pineda Splash - 30º Hotels
Alba Hurtado Cervantes
hace 1 año - 1 (Experiencia negativa)
Fuimos a hacer una escapada, cero recomendable la pensión de comida , muy repetitivo y comida de mala calidad. Conforme las instalaciones todo correcto, pero al haber tanta gente se hace difícil disfrutar de las piscinas. No volveremos
Respuesta de FERGUS Club Pineda Splash
Apreciada Alba, Aunque lamentamos sinceramente su desilusión con su estancia en el Pineda Splash - 30º hotels , nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro. Esperamos que esto no le impida alojarse con nosotros nuevamente y esperamos recibirle de nuevo en un futuro una experiencia más positiva, así como debería esta debería haber sido. Saludos, Pineda Splash - 30ºHotels
Danny Calvert
hace 1 año - 5 (Experiencia positiva)
My family recently enjoyed our stay at Hotel Pineda Splash in Pineda de Mar 🌊🌴 The hotel was lovely, the entertainment team was brilliant with the kids, and the food was nice (and changed daily)! I highly recommend this hotel for anyone looking at the area.
Respuesta de FERGUS Club Pineda Splash
Dear Danny Calvert, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Gracias por su magnífica opinión y esperamos recibirle aquí de nuevo muy pronto, Pineda Splash - 30º hotels
Juan Antonio Arges Briegas
hace 8 años - 5 (Experiencia positiva)
Inpresionante
Respuesta de FERGUS Club Pineda Splash
Querido Juan Antonio, Gracias por su comentario. Nos alegra saber que su estancia fue agradable y que la cataloga como impresionante. Esperamos verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Davina Meyers
hace 1 año - 4 (Experiencia positiva)
Marcela Padilla Díaz
hace 1 año - 3 (Experiencia positiva)
Rafal Kostrzynski
hace 1 año - 5 (Experiencia positiva)
Carlos Eduardo Ramírez Figueroa (Cerfus)
hace 1 año - 5 (Experiencia positiva)
¡Definitivamente 5 estrellas! Estuvimos 4 días en agosto, el hotel, lleno y aún así, las instalaciones estaban muy limpias, las comidas en el restaurante del hotel, variadas, buenas y con opciones para vegetarianos y celíacos. Muy importante, tanto el hotel como todo el staff son pet friendly y es de verdad, fuimos con dos mascotas y la verdad es que nos trataron genial. Aunque todo el staff con el que interactuamos fue genial, aprovecho para dar las gracias en especial a Irene en recepción, a Lucas en mantenimiento, a Xiomara en el bar y al comandante en el restaurante. Excepcional, el trato. Toda la experiencia, de 10. Muy recomendado. Ah, además, tiene una calle comercial y de ocio A las 5 min andando y la playa a otros 5 min andando.
Respuesta de FERGUS Club Pineda Splash
Querido Carlos, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Felicitaremos a Irene, Lucas y Xiomara de su parte. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Splash - 30º Hotels
Meritxell Caparros
hace 1 año - 5 (Experiencia positiva)
Nos han atendido estupendamente, la comida muy buena y variada. Hemos podido ir con nuestra perrita y nos ha encantado el trato. En especial queremos destacar la profesionalidad u amabilidad de Irene, Lucas y Xiomara.
Respuesta de FERGUS Club Pineda Splash
Querida Meritxell, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. En particular, estamos orgullosos de saber que tuvo la oportunidad de sentir nuestra hospitalidad. Estamos convencidos que el camino dar un servicio personalizado en la medida de lo posible para que cada huésped se sienta como en casa. Felicitaremos a Irene, Lucas y Xiomara de su parte. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Pineda Splash - 30º Hotels
E. Balthasar
hace 1 año - 3 (Experiencia positiva)
Pineda de Mar est une micro-station balnéaire avec très peu d'animations, voire aucune. L'hôtel se rapproche plus d'un 3 étoiles que d'un 4. Il y a du moins et de plus. Pour les points positifs : - Les serviettes en nombre suffisant dans les sanitaires - Une douche à l'italienne moderne - Une climatisation fonctionnelle Les points négatifs sont nombreux : peu de choix pour le petit-déjeuner qui n'est pas très bon, parking en nombre insuffisant (il faut se garer sur la voie publique et payer toutes les 2h un montant de 2,05 euros), les files d'attente avant 9h pour bloquer des transats (sans encadrement et avec des débordements), la fermeture de la piscine à 19h, le coffre-fort payant (5€ par jour), le parquet sale, l'isolation inexistante.
Respuesta de FERGUS Club Pineda Splash
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos. Nous comprenons en lisant votre appréciation qu'apparemment vous n'étiez pas correctement renseigné sur votre régime Tout Compris lors de votre réservation et souhaiterions cueillir l'occasion pour souligner qu'une description complète de nos services est disponible sur notre site internet, le régime Tout Compris faisant référence aux repas, boissons, snacks et animations; les coffre-forts, le parking et le Spa étant disponibles sous réserve de supplément. Nous regrettons que vous n'ayez pas été informé avant votre arrivée des éventuels services supplémentaires tels que le coffre-fort, le minibar, etc. Nous essayons d'offrir à nos hôtes l'option la plus simple et la plus économique pour réserver leur séjour et ensuite d'ajouter seulement les services que, selon leurs goûts et préférences, ils souhaitent. Nous essayons d'offrir à nos hôtes l'option la plus simple et la plus économique pour réserver leur séjour et ensuite la possibilité d'ajouter seulement les services que, selon leurs goûts et préférences, ils souhaitent. Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c'est pourquoi nous espérons avoir à nouveau l'opportunité de vous servir et de restaurer votre confiance envers Pineda Splash - 30º hotels lors d'une prochaine occasion.
Simon
hace 1 año - 3 (Experiencia positiva)
steve bearman
hace 1 año - 4 (Experiencia positiva)
Great for the kids.Nice,airy rooms.Food was a bit of a letdown.
Respuesta de FERGUS Club Pineda Splash
Dear Steve, Thank you very much for the time you spent to share your personal impressions of your stay at our Pineda Splash - 30º hotels .We always welcome feedback, as it allows us to continually improve the experience we create for our guests. On behalf of our entire team, we greatly look forward to your return. Pineda Splash - 30º Hotels
Bartlomiej Burzynski (Bart)
hace 1 año - 5 (Experiencia positiva)
We had great time! Specialy all The attractions by Arnau was made our day, kids loved him speciall My wife.
Respuesta de FERGUS Club Pineda Splash
Dear Bart, We are really pleased to hear about the wonderful time your kids had thanks to the dedication and care of our professional entertaining team, at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun, entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. We will definitely congratulate them all on your behalf for their contribution, hope we see you all again soon. PINEDA SPLASH - 30º HOTELS TEAM
Marc RN
hace 1 año - 5 (Experiencia positiva)
Hotel con unas instalaciones grandes y muy confortables. Desayuno-Comida y cena de muy buena calidad. Dispone de una zona de Piscinas para niños muy bonitos y animada, luego otras dos más orientada a los adultos. El equipo de animación infantil son unos cracks. Personal muy atento y profesional(Recepción, Buffet, Limpieza,Bar y Animación) Especialmente el cocinero Hondureño ubicado en la zona de plancha y horno, es un crack!!.Excelente para poder desconectar unos días con tu familia. Recomendado 100%.
Respuesta de FERGUS Club Pineda Splash
Estimado Marc, Le agradecemos que eligiera nuestro Pineda Splash - 30º hotels para esta ocasión, así como su amable recomendación a la comunidad de viajeros de Google. Estas opiniones tan positivas son una herramienta de motivación para mejorar contínuamente la calidad de los servicios que ofrecemos. Nos gustaría darle las gracias por sus amables palabras hacia nuestro personal. Dado que todos ellos trabajan muy duro, tratando de superar las expectativas de los huéspedes, les transmitiremos su satisfacción con sus servicios. Estarán encantados de oir sus elogios sobre el servicio que ha recibido. Los niños son siempre bienvenidos entre nosotros y se les mantiene entréténidos por nuestro personal profesional Mini Club que organiza una amplia gama de actividades para que nuestros huéspedes más pequeños puedan aprovechar al máximo de su estancia, con enriquecedores juegos y actividades deportivas divertidas diseñadas para expandir sus horizontes y crear nuevas amistades en un ambiente multicultural. De hecho es muy gratificante leer que su hijo / hija se fue con agradables recuerdos de sus vacaciones entre nosotros. En nombre de todo nuestro equipo, esperaremos con ganas su regreso. Por favor, no dude en contactarno si necesita que le ayude en hacer de su próxima estancia, una experiencia memorable. Pineda Splash - 30º hotels
Ian Lee
hace 1 año - 4 (Experiencia positiva)
During my recent stay at Hotel Pineda Splash in Pineda de Mar, I was thoroughly impressed by the quality and service provided. The menu at the bar and restaurant exceeded my expectations. The common areas, including the pool, reception, lobby, restaurant, and bar, were all immaculately kept. The addition of a soft play area for young children would have been the only improvement possible. I would recommend this hotel to anyone looking for a family stay in Pineda de Mar.
Respuesta de FERGUS Club Pineda Splash
Dear Ian, thank you very much for your comment, we are very happy that you and your family enjoyed your stay, and we are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash-30º Hotels Team
Jo k
hace 1 año - 5 (Experiencia positiva)
We had a lovely stay here at the end of July. We had a very relaxing stay. It was extremely hot while we were there so the efficient air conditioning was a real blessing. The staff were very friendly and helpful. Pools were very refreshing! Food was varied- lunchtime paella was good! Hotel was only a 5 minute walk from the beach. Make sure you pack aqua shoes as it isn't a soft, sandy beach. You'll also need your own parasol as they don't hire them out.
Respuesta de FERGUS Club Pineda Splash
Dear customer, thank you very much for leaving your comments about our hotel. We're delighted that you liked our facilities and our staff are grateful to hear that you enjoyed your stay and that you liked the food. We would like to thank you once again for your comments, they help us to understand our customers better and we are very happy with them. Best regards Pineda Splash-30º Hotels Team
Andrew Shelley
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🌊 The cleanliness was top-notch, the staff at reception were super helpful and the food at the bar and restaurant was delicious! 🍴 I give it 5 stars all around! ⭐⭐⭐⭐⭐
Respuesta de FERGUS Club Pineda Splash
Dear Andrew, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Best regards, Pineda Splash - 30º Hotels
Alberto C
hace 1 año - 5 (Experiencia positiva)
Marc Vidal
hace 2 años - 5 (Experiencia positiva)
Hemos ido en el día y hoy a celebrar el cumpleaños de mi hija. Una buena opción para pasar el día sin necesidad de alojarte. Hemos repartido este año también. El personal de recepción genial. Los camareros del bar de la piscina 100%. Socorristas de lujo. Animacion igual
Respuesta de FERGUS Club Pineda Splash
Querido Marc Vidal, Muchas gracias por compartir tu experiencia. Felicitar a tu hija, nos alegra que disfrutaseis de la experienecia. Pineda Splash - 30º Hotels
Ana Martín
hace 1 año - 5 (Experiencia positiva)
Vinimos a pasar el dia en el hotel, un day pass. Volveremos seguro, el trato fue genial por parte de todo el equipo que forma el hotel, pero en especial en el departamento del bar, Xiomara una chica que fue muy simpática y atenta en todo momento con nosotros.
Respuesta de FERGUS Club Pineda Splash
Querida Ana! En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Apreciamos mucho sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su day pass con nosotros. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Atentamente, Pineda Splash - 30º hotels
konrad szwejk
hace 1 año - 5 (Experiencia positiva)
Bardzo mile spędzony wypoczynek w gronie rodzinnym. Sympatyczni pracownicy hotelu. W szczególności @Evaristo @Yuli @Carol @Idoia. Polecam !
Respuesta de FERGUS Club Pineda Splash
Dear konrad, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to welcome you back to our hotel in the near future for yet another great stay. Team of Pineda Splash - 30º hotels
katherine Reina
hace 1 año - 5 (Experiencia positiva)
Tuve la oportunidad de pasar un pasadías en este hotel con mi familia, y el lugar es maravilloso muy bien organizado todo, muy limpio, buena iluminación, cuenta con varias piscinas de adultos y de niños, un socorrista pendiente de las personas en la piscina, y cuenta con grupos de animación . Y por otra parte la atención es espectacular, tuve la oportunidad de interactuar con algunos trabajadores del bar Idoia y Yago y el personal del comedor liz, Zara, y Valeria excelentes trabajadores, muy atentos y amables con lo clientes. Recomendado 100%
Respuesta de FERGUS Club Pineda Splash
Estimada Katherine, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas. Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos. Estamos encantados de que haya disfrutado de su experiencia de daypass entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto. Equipo del Pineda Splash - 30º hotels
Doli
hace 1 año - 1 (Experiencia negativa)
La comida del buffet no es muy buena, los postres la variedad es inexistente. Las zonas de piscina por la mañana se llenan, por la tarde un poco más tranquilo. Las reposeras están pegadas unas a otras, no hay ni lugar para pasar. No lo recomiendo.
Respuesta de FERGUS Club Pineda Splash
Apreciada Daniela Vanesa, Gracias por tu visita en nuestro hotel. Lamentamos leer que no pudimos satisfacer vuestras expectativas. Tenemos en cuenta vuestros comentarios para mejorar en un futuro. Cordialmente, El Equipo del Pineda Splash - 30º hotels
Familie Visser
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was 🔝🏨! The rooms were clean and cozy, the staff was super helpful and the food at the bar and restaurant was 🤤. The pool and other common areas were well-maintained and I especially loved the 🏊♀️ and 🍹 options. Overall, I had a fantastic stay and would definitely recommend this hotel! 🌟🌟🌟🌟🌟
Respuesta de FERGUS Club Pineda Splash
Dear Family Visser, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Moreover we are glad you enjoyed the beauty of our pool. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Team of Hotel Pineda Splash - 30º Hotels
Kamil Irmak
hace 1 año - 5 (Experiencia positiva)
Gerne wieder
Respuesta de FERGUS Club Pineda Splash
Dear Kamil, Thank you for your incredible score in your review. We hope to see you again, Pineda Splash - 30º Hotels
Adela Frias
hace 1 año - 5 (Experiencia positiva)
Me gustó bastante las diferentes estancias con piscinas, las instalaciones limpias. Nada más entrar me gustó mucho como olía en recepción. Ambiente familiar. El personal muy amable y atento.
Respuesta de FERGUS Club Pineda Splash
Apreciada Adela, Nos llena de ilusión que disfrutara de las piscinas y las areas comunes, y que mencioinara la limpieza de estas. Gracias por sus maravillosos comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de compartir sus amables palabras,las cuales seguro que significarán mucho para ellos. Gracias de nuevo, esperamos verle pronto, Equipo de Pineda Splash - 30º Hotels
Sarah White
hace 1 año - 5 (Experiencia positiva)
Perfect holiday!!!!
Respuesta de FERGUS Club Pineda Splash
Dear Sarah, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We hope to welcome you back to our hotel in the near future for yet another great stay. Team of Pineda Splash - 30º hotels
Pepita De sandia
hace 1 año - 5 (Experiencia positiva)
Hotel ideal para ir con niños. Muchas actividades para todos. Trato cercano tanto de los camareros, animadores y personal del comedor. Limpio. Volveremos
Respuesta de FERGUS Club Pineda Splash
Querido cliente, En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Estamos muy agradecidos que señalara la calidad del programa de entréténimiento durante su estancia y por mencionar la amabilidad de nuestro equipo. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Equipo del Pineda Splash - 30º hotels
Manolo Matos
hace 1 año - 5 (Experiencia positiva)
Muy buen hotel, especialmente para familias con niños.
Respuesta de FERGUS Club Pineda Splash
Querido Manolo, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios. Atentamente, El equipo de Pineda Splash - 30º Hotels
Karl Chetter
hace 1 año - 2 (Experiencia negativa)
12 members of my family have recently returned back home from a weeks stay at this place. Rooms are not as advertised, if you like the daily ques for sunbeds and the race to get one you will have fun. We never got a hot meal in the restaurant infact 4 of our party got severe sickness and diareah whilst there .they put my disabled wife who was in a wheelchair on the second floor so far away from the lifts it was a joke. The evenings entertainment was awfull and the ques for a drink where a joke. The plus side...the staff do work very hard and my grandkids did enjoy it.
Respuesta de FERGUS Club Pineda Splash
Dear Karl, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Pineda Splash - 30º hotels hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Firstly, we are deeply sorry to hear that you felt unwell during your stay and that we were not informed immediately, as we could have called a doctor. However, we would like to take this opportunity to point out that our hotel, like all hotels in our chain, is subject to independent audits on a regular basis, which are carried out by both the company and the tour operators we work with to ensure that our strict food safety management procedures, imposed at a global level by them, are being carried out at all times. Under no circumstances would we put our guests at risk of health, their safety being our main concern. We can only assume that it is possible that you may have consumed something outside the hotel during your stay or on the way to Pineda Splash - 30º hotels and we hope that you are fully recovered. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We certainly cannot let any guest leave with a sense of dissatisfaction. It is for this reason that the points mentioned will be discussed among the teams to see where we can improve. Pineda Splash - 30º hotels
Pauline Hodges
hace 1 año - 4 (Experiencia positiva)
Lovely hotel. The entertainment team was brilliant. All the staff were very pleasant and helpful. Dinner service was a little chaotic and somtines lacking in meat choices. Not being a fussy eater myself, I found the food ok, some if my party struggled with choices and the children selection went very quick. It was good to see life guards around the pool area it made it feel safe with the children.
Respuesta de FERGUS Club Pineda Splash
Dear Pauline , Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Pineda Splash - 30º Hotels
rosa maria fernandez
hace 1 año - 2 (Experiencia negativa)
Hola, fuimos a pasar el dia al hotel con familia este fin de semana y pasamos un día súper agradable, sobretodo destacar el trato del personal, comimos super bien en el comedor y Yuli fue muy atenta que nos avisó cuando salió la paella, y en el bar a destacar Idoia con su alegría. Seguro que repito experiencia. Gracias!
Respuesta de FERGUS Club Pineda Splash
Apreciada Rosa Maria, Muchas gracias por visitarnos con la opción de Day Pass. Gracias por tus comentarios tan positivos sobre nuestro personal, en especial a Yuli y a Idoia, se lo transmitiremos. Todos ellos trabajan duro diariamente para hacer que todos los clientes se sientan como en casa. Nos sorprende ver tu puntuación 2/5, entendemos que ha sido una confusión. Os agradeceríamos en el caso de que se pueda modificar y poner acorde a su fantástica opinión. Esperamos verles de nuevo. Un saludo, Equipo del Pineda Splash - 30º hotels
Jodie Greenwood
hace 1 año - 4 (Experiencia positiva)
Visited here as a family of 7 (2 sisters & our kids) in July '24 & we loved it. Lobby & arrival was smooth. We were early so a luggage room was offered, rooms available after 2pm on arrival. 3 pools offer every type of day you could want. Wonderful that lifeguards are in duty at the 2 main pools. The staff were fantastic, constant cleaning, happy faces with nothing too much trouble. Very good value for money. Super hotel, team and holiday 🙌🏻 Beach is an easy walk at the bottom of the road & under the train line. Shingles not sand. It got very busy. Heads up our 16yr old got given an adults wristband. Food & rooms commented on separately below.
Respuesta de FERGUS Club Pineda Splash
Dear Jodie, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. I am also happy to read you found our hotel to be at a convenient location during your visit to Pineda Splash - 30º hotels. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash - 30º Hotels
Tomek F
hace 1 año - 5 (Experiencia positiva)
Great hotel , friendly staff , nice atmosphere , food so so , all in is not fully all in . We are happy from holidays .
Respuesta de FERGUS Club Pineda Splash
Dear Tomek, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Pineda Splash - 30º Hotels
Stefano Gugliotta
hace 1 año - 5 (Experiencia positiva)
Irene alla reception fantastica nell’assistenza alla clientela . Albergo per famiglie ma che assicura tranquillità alle coppie. Fortemente consigliato.
Respuesta de FERGUS Club Pineda Splash
Dear Stefano, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Pineda Splash - 30º Hotels
Dumoulin Matheo
hace 1 año - 5 (Experiencia positiva)
Hôtel incroyable et très propre je le recommande vivement !!! 😀😀
Respuesta de FERGUS Club Pineda Splash
Dear Dumoulin, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Best regards, Pineda Splash - 30º Hotels
Alicia Garcia
hace 1 año - 3 (Experiencia positiva)
No estuvimos alojados fuimos a hotel day .. Fue la 2°vez que íbamos pero no creo que volvamos .En la piscina nos dieron varios pelotazos se aviso al socorrista y nos dijo que les daban permiso para jugar a pelota dentro del agua .Mil colchonetas ,mil flotadores etc ...Sin decir las hamacas con toallas todo el día sin aparecer ninguna persona .Pagamos 30€ por persona y no disfrutamos .
Respuesta de FERGUS Club Pineda Splash
En primer lugar, le damos las gracias por hacer de nuestro Pineda Splash - 30º hotels su hotel elegido para una segunda visita a , aunque lamentamos el habernos quedado un poco por debajo de sus expectativas en esta ocasión.
Leslie García
hace 1 año - 5 (Experiencia positiva)
jola polak
hace 1 año - 5 (Experiencia positiva)
<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Niedawno miałem przyjemność zatrzymać się w hotelu Pineda Splash w Pineda de Mar i muszę powiedzieć, że przewyższył on wszystkie moje oczekiwania. 🌟 Czystość hotelu była nienaganna, a zespół recepcji zapewnił wyjątkową obsługę przez cały nasz pobyt. 🙌 Różnorodność zajęć rozrywkowych, przeznaczonych zarówno dla dzieci, jak i dorosłych, była imponująca, a szczególnie podobały nam się wieczorne pokazy. 🎉 Części wspólne, takie jak basen, restauracja i bar, były dobrze utrzymane i przyczyniły się do ogólnego komfortu naszego pobytu. 🏊♀️🍴🍹 Gorąco polecam Hotel Pineda Splash każdemu, kto szuka fantastycznych wakacji w Pineda de Mar. 🌴 #5StarHotel #GorącoPolecam</font></font>
Respuesta de FERGUS Club Pineda Splash
Dear costumer, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash - 30º Hotels
Clausse Johanna
hace 1 año - 4 (Experiencia positiva)
Chambres trop petites pour 4 personnes mais propres. Dommage qu'il n'y ait pas un rappel dans les couloirs ou dans le règlement intérieur que le silence ou le calme après 23h soit appliqué... Personnel très sympathique et animations au top pour petits et grands
Respuesta de FERGUS Club Pineda Splash
Dear Clausse, We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We are also sorry about the noise problem. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Pineda Splash 30º- Hotels
Sandra Kaczor
hace 1 año - 5 (Experiencia positiva)
Pobyt w Pineda de mar z dwójką dzieci 3 oraz 5 lat oceniam na super 5! Pokój sprzątany codziennie, bardzo miłe Panie ☺️ Posiłki w restauracji różnorodne. Obsługa świetna, starszy Pan w restauracji bardzo wesoły, miły miał tyle werwy co nie jeden młodzik😉 basen w części dla dzieci rewelacja. Jak w każdym hotelu poranny wyścig za leżakami na basenie. Animacje dla dzieci codziennie plus malowanie twarzy 👍🏻👍🏻 zgubiłam 'nerkę', w niewielką ilością pieniędzy i rzeczami prywatnymi na drugi dzień znalazła się na recepcji, nic nie zginęło ani 1 eu🫶🏻 klimatyzacja w każdym pokoju w dodatku działała 😉☺️ Panowie na barze wyrozumiali, weseli. 'Uwijali' się z obsługą gości 😅 okolica bardzo spokojna blisko morza. Plaża piasek ze żwirkiem. Kolor wody mnie zachwycił. W hotelu organizowane są wycieczki za dodatkową opłatą ( Oczywiście Pan mówił po Polsku). Szkoda że wszystkie baseny zamykali o 19 chociaż jeden np na dachu dla dorosłych powinien być dłużej otwarty.
Respuesta de FERGUS Club Pineda Splash
Dear Sandra, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Tripadvisor readers. Best Regards- Pineda Splash - 30º Hotels
Arlene Imrie
hace 1 año - 5 (Experiencia positiva)
Great hotel for families very busy lots of things to do xx
Respuesta de FERGUS Club Pineda Splash
Dear Arlene, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Pineda Splash - 30º Hotels
Charlotte Nightingale
hace 1 año - 5 (Experiencia positiva)
Brilliant hotel for a family vacation, would highly recommend.
Respuesta de FERGUS Club Pineda Splash
Dear Charlotte, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Pineda Splash - 30º Hotels
Vicki Render
hace 1 año - 5 (Experiencia positiva)
Great holiday, lovely staff, great for the kids. Highly recommend
Respuesta de FERGUS Club Pineda Splash
Dear Vicki, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also glad to read your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Pineda Splash - 30º hotels
Lynn Kazazic
hace 1 año - 5 (Experiencia positiva)
Food is lovely you get kebab, chicken, steak , pasta, fish ,fruit , salad , rice and other lovely dishes. People that gave bad review just want food like chicken nuggets. Your in Spain not going to get British food. Staff are lovely especially entertainment staff Ed, Jamie, Diana, Maria, Arnau, Mamen all got to know us and remembered our names . How offen do you go on holiday and staff remembers your name. One holiday that we are happy to return .
Respuesta de FERGUS Club Pineda Splash
Dear Lynn! Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Pineda Splash - 30º Hotels
Karol Hi
hace 1 año - 2 (Experiencia negativa)
Spędzałem tam wakacje w 2023 roku, hotel super pod kątem basenów dla dzieci i mini klubu, ale polityka hotelu psuje wszystko i nie chce nigdy wracać do hoteli tej sieci. Kolejki to chyba jakiś wymóg w tym hotelu. Ogromne kolejki do recepcji każdego dnia, żeby wejść na stołówkę trzeba podać numer pokoju i liczbę osób co powodowało kolejki. Nigdzie nie można nalać sobie napoju, nawet gdy chciało się wypić WODĘ do obiadu to trzeba było stać w kolejce so baru! Absurd. Po nałożeniu jedzenia decydowaliśmy co chcielibyśmy wypić, jedna osoba szła do baru i zanim wróciła z colą lub innym napojem bezalkoholowym i wodą to miała zimne jedzenie a inni w połowie zjedzone, bo trzeba czekać w kolejkach. Gdy przyjechaliśmy do hotelu dostaliśmy kilka kartek które pozwalają na odebranie drinków i napojów w barach - mowi się co się chce i za każdy napój daje się kartke. Po oddaniu szklanki otrzymuje się kartkę do kolenego wykorzystania. Zdaniem hotelu ma to pomóc w utrzymaniu czystości nad basenami i goście piją ze szkła, a nie plastików. Kłopot jest taki że ludzie i tak zostawiają puszki, papierki po lodach i inne śmieci nad basenem. Ponieważ nikt nie zbiera szklanek jak w innych hotelach w których byłem, to nikt nie zbiera też pozostałych śmieci. Jedyne co wprowadza ta polityka to kolejne kolejki - jak chciałem się napić coli to stałem 5 minut, a potem stałem 5 minut żeby odebrać kartkę. Ta polityka i kolejki całkiem zepsuły mi wakacje. Cieszę się że mojej córce podobały się baseny i animacje dla dzieci. Poza tym hotel średnio utrzymany co widać na załączonych zdjęciach.
Respuesta de FERGUS Club Pineda Splash
Dear Karol, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding the way cards work, you mentioned them at the bar for the following reasons: Firstly, it is done so that customers can order drinks as many times as they want (within the all-inclusive hours) but for each person, since it used to happen that a person would order 5 drinks and then those drinks would remain untouched on the bar table and it was a waste. In the same way, this helps us to have better control and cleaner and tidier areas of the accommodation. You should understand that this is a bigfamily hotel and that during high season there may be occasional queues, as this is not the case all the time or throughout the accommodation, but rather at certain specific times and this is subject to a lot of management, although we will take note of your comment in order to continue improving in the future. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Pineda Splash - 30º hotels holiday experience an unforgettable one for all the right reasons. Pineda Splash - 30º hotels.
Alejandro Fraile
hace 1 año - 5 (Experiencia positiva)
Actividades en verano, con dos piscinas y barras de bar correspondientes y animadores.
Respuesta de FERGUS Club Pineda Splash
Querido Alejandro, Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels ; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones y piscina. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Cordialmente, Pineda Splash - 30º hotels
Andrew Moss
hace 1 año - 5 (Experiencia positiva)
Mariale Quiaro
hace 1 año - 4 (Experiencia positiva)
Hicimos un day pass y la verdad estuvo muy bien. Había mucha gente (lógico julio, mes de vacaciones y ola de calor) pero la piscina estaba perfecta, IMPECABLE. La gente que te atendía muy amable. La comida del restaurante estaba bien, no exquisita, pero de verdad había mucha variedad, para todos los gustos. Las instalaciones limpias también. Y mucha organización . Volvería sin duda. Lugar ideal para estar con niños. Lugar cero ideal si estás en pareja . Precios del hotel también muy bien.
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre su experiencia con el DAY PASS con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Gracias por su magnífica opinión y esperamos recibirle aquí de nuevo muy pronto.
Annabel Norman
hace 1 año - 5 (Experiencia positiva)
Fantastic hotel and stay could not wish for anything better for our first family holiday away. The entertainment team were incredible and majority of staff were amazing with the kids. Only let down was the reception team not being very welcoming on arrival or very helpful at the beginning but the rest of the time was amazing.
Respuesta de FERGUS Club Pineda Splash
Dear Annabel, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for, we are delighted that you enjoyed your stay with us. We look forward to your next visit! Pineda Splash - 30º hotels
Prince Clémence
hace 1 año - 5 (Experiencia positiva)
Hôtel super propre, accueillant. Personnel super sympa aussi bien au bar/restaurant, les femmes de ménage, l'équipe d'animation et l'accueil. Séjour inoubliable ☀️ Seul hic, le parking était complet et non réservable: j'ai dû laisser ma voiture dans la rue et y payer l'horodateur 4 fois par jour... Mais je recommande cet hôtel et ces 3 piscines et super locaux
Respuesta de FERGUS Club Pineda Splash
Bonjour Prince, Merci pour votre préférence envers notre hotel Pineda Splash - 30º hotels pour cette occasion et pour votre très aimable recommendation auprès de la communauté de voyageurs de , cette appréciation positive nous maintient motivés afin de continuer à garantir le respect de nos exigeants standards de qualité. Nous nous réjouissons de vous accueillir à nouveau dans notre hôtel dans un avenir proche pour un autre séjour fantastique.
Dean
hace 1 año - 5 (Experiencia positiva)
Katie Boyle
hace 1 año - 4 (Experiencia positiva)
Back from a 10 day stay last Sunday. Staff great. Pools great although very cold. Certain food ran out due to people's greed. Sunbeds nightmare. Only managed to get one once even though we only needed two as we let the 2 kids share ours, which was frustrating as the holida was for us to recover from a traumatic couple of years. The lift was broke on the morning of our departure which was a nightmare as had 4 flights of stairs to contemplate. But overall we made sure the kids had the best time.
Respuesta de FERGUS Club Pineda Splash
Dear Katie! Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are really sorry to hear that you did not enjoy the experience in our pool to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize for the sudden breakdown of one of our lifts during your stay and consequent wait experienced during this lapse of time, all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the extrnal company in charge of the revision and reparation of our lifts to act immediately and minimize the impact on our guests' overall experience. Although we are aware that there is always room for improvement, we understand that for you we are on the right path that will allow us to rate ourselves with better satisfaction in the future. We sincerely hope to be able to serve you again and that for any concern or imperfection that influences your stay to be less than perfect, you contact us to do what is in our power to solve it. Sincerely, Pineda Splash - 30º hotels
Sonia Masa Maneja
hace 1 año - 5 (Experiencia positiva)
Nos ha gustado mucho alojarnos en el hotel. Lo mas positivo ha sido la amabilidad de todos los trabajadores, y de lo que hemos disfrutado sobretodo de la piscina de toboganes. También algo que nos gustó mucho fue el poder llevar a nuestro perro y el trato recibido hacia el.y el todo incluido era bastante completo Lo negativo es que está demasiado centrado al turista extranjero y eso hace que en ocasiones te sientas excluido. Y la animación a veces es muy repetitiva. Por ejemplo, en la minidisco eran siempre las mismas canciones. Pero de todas formas seguro que volveremos ya que el balance ha sido muy positivo
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. Nos alegramos de que haya disfrutado de sus vacaciones con su mascota. Estamos encantados de que haya disfrutado del todo incluido en el plan de alimentación, lo que permite a nuestros huéspedes disfrutar de nuestros bares y restaurantes durante todo el día y le agradecemos que haya destacado lacalidad de los productos y bebidas. También lamentamos leer acerca de su decepción con nuestra oferta de entretenimiento. Vamos a seguir haciendo todo lo posible para realizar actuaciones que sean de buen gusto y variedad con el fin de garantizar el entréténimiento de calidad a todos nuestros clientes en el futuro, y garantizar que todos los clientes se sientan incluidos. Una vez más le damos las gracias por esta opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Pineda Splash - 30º Hotels
Eva Rodriguez Casale
hace 1 año - 5 (Experiencia positiva)
Viviane Delepine
hace 1 año - 5 (Experiencia positiva)
très bon hôtel nous reviendrons super animation très bien et nous mangeons bien
Respuesta de FERGUS Club Pineda Splash
Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hotel Pineda Splash - 30º hotels. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hotels. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Pineda Splash - 30º hotels
sabrina garbo
hace 1 año - 4 (Experiencia positiva)
Hôtel très agréable pas loin de la gare et de la plage piscine très bien adaptée aux enfants personnel sympa petit bémol à l'arrivée on nous a dit que les transats étaient non réservables malheureusement les gens à 9h à l'ouverture courrier avec leur serviette pour les accrocher et on pouvait plus aller à la piscine de la journée parking toujours plein on nous a conseillé un terrain vague à plus de 500 mètres de l'hôtel la cuisine très bien pour le prix manquer juste plus de variétés espagnoles je trouve que l'hôtel était trop adapté aux anglais salle de spectacle trop petite on n'a pas pu assister à un spectacle de la semaine parce que les gens attendaient de 18h à 21h15 que ça commence comme des crevards du coup de toute la semaine on a vu aucun spectacle trop d'incivilités au niveau des gens
Respuesta de FERGUS Club Pineda Splash
Chere Sabrina, Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Conformément à notre politique interne, la réservation des transats est interdite. Nous faisons notre maximum afin que cette norme soit respectée, surtout en période de haute occupation et nous nous excusons si nous n'avons pas été en mesure d'avoir un contrôle total sur cet aspect de nos services pendant votre séjour. Nous vous remercions pour vos aimables commentaires envers notre équipe car ils travaillent tous très dur au quotidien afin d'entretenir nos clients, nous ne manquerons donc pas de leur transmettre vos éloges car ils seront ravis de savoir que vous avez apprecié leurs efforts. Nous sommes également navrés de lire que notre restaurant buffet n'a pas su satisfaire vos attentes car la qualité et variété des plats porposés est une de nos principales forces. Nous prenons tout commentaire concernant notre gastronomie très au serieux car nous souhaitons que ce soit un des meilleurs aspects de l'expérience générale vécue au sein de nos hotels. Nous sommes ravis de lire que vous avez apprecié notre emplacement stratégique permettant de visiter les merveilles de Pineda de Mar. Merci encore pour votre préférence en choisissant notre hotel en cette occasion et pour la courtoisie de votre temps, bien que nous comprenions que ce ne fut pas l'établissement adapté à vos exigences, c'est pourquoi nous vous encourageons pour une prochaine occasion à contacter notre centre d'appels d'ou nos agents pourront vous offrir un service de réservation personnalisé et vous donner toutes les informations nécéssaires afin que vous puissiez choisir l'hotel Pineda Splash - 30º hotels qui corresponde le mieux à vos souhaits et besoins. Saludos, Pineda Splash - 30º hotels
Krzysztof Nowak
hace 1 año - 2 (Experiencia negativa)
Syf z Grubymi Angolami,walka o leżaki,fatalne położenie
Respuesta de FERGUS Club Pineda Splash
Dear Krzysztof, Although we sincerely regret your disappointment with your stay in our Pineda Splash - 30º hotels , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. We certainly cannot let any guest leave with a sense of dissatisfaction. It is for this reason that the points mentioned will be discussed among the teams to see where we can improve. Pineda Splash - 30º hotels
Anke Van Den Hurk
hace 1 año - 3 (Experiencia positiva)
Kamers waren prima. Wel stoffig. Wc-bril zat los. Eten wat al bereid was, was koud en niet altijd gaar, met name frietjes en aardappels. Terwijl we elke keer direct bij opening buffet daar waren. Kregen ook steeds een plek aangewezen, mochten niet zelf kiezen waar je ging zitten. Eetzaal was ook niet groot genoeg voor aantal bezoekers in hotel. Mensen moesten wachten om te kunnen gaan eten. Zwembaden waren vies en er waren tegels uit de vloer van zwembad waardoor je je kon bezeren als je niet op goed keek. Ook veel schimmel in de roosters. All-inclusive stopt wanneer je uitcheckt. Houdt hier rekening mee. Dus ook geen drinken meer, alleen tegen betaling. Tussendoor snack is in restaurant van 12 tot 13 uur en van 16 tot 18 uur. Dit nodigt ook niet uit om gebruik van te maken. Wij gaan er nooit meer terug en raden onze kennissen ook niet aan om hier naartoe te gaan
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing a review of Pineda Splash - 30º hotels . It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention
Lluis g a2·yçu
hace 1 año - 4 (Experiencia positiva)
Hotel per parelles joves amb fills menors, no apte per qui vulgui tranquil·litat. En un macro hotel sense cap personalitat, no obstant el millor els treballadors de recepció i menjador. Habitacions molt senzilles, però netes. En relació al menjar el normal de aquest hotels. Ens qui si trobem força bé són els estrangers, per lo econòmic que ho trobem. Per acabar hi ha la possibilitat que per 25€ al dia pots demanar totes les begudes que vulguis, incloent les alcohòliques, des las 11 del matí fins las 23h.
Respuesta de FERGUS Club Pineda Splash
Estimat Luis, En primer lloc, ens agradaria agrair-li l'encantadora ressenya que va compartir després de la seva recent visita als nostres hotels Pineda Splash - 30º estem encantats de llegir que vam poder complir amb les seves expectatives de vacances. Gràcies pels seus elogis al nostre equip, ells treballen molt dur cada dia per assegurar-se que els nostres clients se sentin ben atesos en tot moment. Transmetrem els vostres comentaris a tots ells i estem segurs que estaran encantats de saber que els seus esforços han estat apreciats. Gràcies per esmentar la neteja de les habitacions, l'equip de neteja s'esforça dia a dia per fer-ho. Gràcies una vegada més per triar-nos i per les seves crítiques constructives, esperem tenir l'oportunitat de tornar a servir-lo en el futur i poder tenir l'oportunitat de superar les expectatives. Pineda Splash -30º Hotels
Tracy Rhodes
hace 1 año - 3 (Experiencia positiva)
So we have just returned from here as a family of 14 of all ages The hotel is a lovely hotel that just is spoilt by the food , we’re not fussy but we ate out a few times and some nice places to eat in the town. Food same most days , sometimes the breakfast was ok sometimes dinner was ok but not aimed at brits unless happy with meat and fish and pizza if vegetarian Pool on the right is amazing but not enough parasols and it got so hot and we had 3 babies to keep under cover and another small child and people could be heard chatting about you etc Pool where the kids splash park is good but so hot and the park bit was also very hot be careful sun all day make sure kids have pool shoes as also very slippy and also the tiles need sorting as trip hazards Entertainment team were amazing the team work so hard and all so friendly keep up the good work xxx Check in - this is another level Arrived at 1040am , hot and bothered as it was 31 degrees and we had been up since 2am , very unorganised and I know can’t go in room til 2 due to cleaning etc but they want you to get a card from reception , follow them to luggage room, get what need from the cases to enjoy the pool etc , sit and listen to the how to do this etc … wow overload Maybe have rooms can use to change when have a long wait etc We got our keys and walked in on another family who were in that room , not good so back to reception and stood waiting again This needs sorting we paid a lot of money for this holiday and the food and service of checking in was not good Maybe sort this out and the food , add some vegetarian options , don’t cook food and sit them on the side and pass them on the plates as they are not nice I know it’s a big hotel but this was the biggest let down for our family We always managed to get a sunbed but had to queue as needed a few in the shade for the babies x
Respuesta de FERGUS Club Pineda Splash
Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Pineda Splash - 30º hotels , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported.
j g
hace 1 año - 1 (Experiencia negativa)
Smród brody i ubóstwo tak można podsumować ten hotel. Niby jest ale inclusiv ale za większość życzy trzeba płacić bo mówią że musisz mieć ale inclusiv + tylko przez 7 dni nikogo nie zobaczyłem z czarna opaska 😂😂. Dotykowo możesz wziąć tylko jeden napój bo jakieś beznadziejne karteczki trzeba dać i następnego drinka napój możesz dostać po oddaniu szklanki 🤦🏻♂️. Woda w basenie zimniejsza niż w morzu. A basen czynny 9-19 ale miało chronić przed zajmowaniem leżaków ale leżakowicze i tak od 8 stali z kilkoma ręcznikami od 8.00😂😂. Jedzenie ciężko nazwać monotonnym - codziennie to samo . Pokój 3 osobowy 16m2 - teoretycznie 4 gwiazdki . Na posiłki trzeba wchodzić całymi rodzinami bo skreślali pokoje które już wcześniej weszły - to po co opaski skoro nie możesz drugi raz wejść na posiłek ? W łazience brud w narożnikach i na podłogach brak wieszaków żeby powiesić ubranie przed kąpielą albo użyty ręcznik. Szafa minimalna, nie mieści jednej osoby a co dopiero 3, klimatyzacja to zwykły nawiew który nawet w nocy nie jest w stanie schłodzić pokoju do 22-23 stopni . I pracownicy nawołujący się o 4 w nocy bo sprzątając plac przed basenem o ustawiaj leżaczki to mistrzostwo świata. Co do obsługi to jest różnie jedna osoba wystawia koszyk z butelkowaną wodą - bo w kranie nie nadaje się do pica bidon po wypłukaniu wodą śmierdział chlorem tak że nie nadawał się do użycia. A innego trzeba było się prosić żeby dał dwie bo przecież sam przyszedłem 🤦🏻♂️. Tak samo jak z barmanami jeden za każdym razem dawał nową szklankę a drugi lał do tego samego nie ważne że wcześniej był sok pomarańczowy teraz naleje ci Coli 🤦🏻♂️🤦🏻♂️. Polecam omijać hotel szerokim łukiem zwłaszcza że nie należy do najtańszych ale jest zdecydowany najgorszy.
Respuesta de FERGUS Club Pineda Splash
Dear Jg, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Pineda Splash - 30º hotels hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. The functioning of all inclusive items is described on the website of the accommodation as in the intermediary companies that provide information to facilitate our customers. Aún así at the reception of the hotel is seen to recalculate the information at the request. The all-inclusive + (premium) service is an additional service that can be obtained exclusively at the hotel reception. It is a new service launched this 2024 season. As for the all-inclusive card system, it is a company procedure that serves to prevent customers from leaving glasses lying around the facilities with drinks untouched. In this way, we reduce the number of glasses lying around in common areas that could give a bad image and prevent customers from ordering extra drinks and leaving them untouched on the tables. The pool water is at ambient temperature. At no time and nowhere is it advertised that the pool is heated, all the client has the information available both on the accommodation website and on the website of its distributor. We have not received any complaints about the water temperature so far from other clients. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Pineda Splash - 30º hotels.
Richard Bek
hace 1 año - 5 (Experiencia positiva)
Robert Furneaux
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🤩🌊 The hotel was super clean and the staff at reception were so helpful. 🌟 The food was delicious and the menu had a great variety. 🍴👌 Overall, it was a fantastic experience and I would highly recommend this hotel. Exceeded my expectations and the entertainment staff was absolutely brilliant.💯🏨 #PinedaSplash
Respuesta de FERGUS Club Pineda Splash
Dear Robert, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Pineda Splash - 30º hotels
Dorine Willems
hace 1 año - 5 (Experiencia positiva)
Marie-Hélène CARRERE
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was 🔝🌊🌴! The hotel was super clean and the staff at reception were so helpful and friendly 🙌. I loved using all the common areas, especially the pool and the bar 🏊♀️🍹. It was great that the hotel is pet friendly too 🐶. Can't wait to go back next summer! ☀️🌊
Respuesta de FERGUS Club Pineda Splash
Dear Marie! Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays and for the review you shared here on Google, all of your kind words about your stay with us are great to hear. On behalf of our entire team, we greatly look forward to your return. Best Regards, Pineda Splash - 30º hotels
Tomasz Stojek
hace 1 año - 3 (Experiencia positiva)
Kaylengaranda Killer
hace 1 año - 5 (Experiencia positiva)
We really liked the hotel, we’ve stayed for one week and all the family was entretained, Arnau was my favorite animator i loved him, always smiling, also Diana, Mamen and Ed they are also amazing. Nice service in the restaurant, but the bar people were mean. The evenings are great and we are really entretained, we love the shows, there’s a lot of people from the netherlands, our country, thank you for everything!
Respuesta de FERGUS Club Pineda Splash
Dear Kaylengaranda! We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Pineda Splash - 30º hotels
Simon Reekie
hace 1 año - 5 (Experiencia positiva)
Ana
hace 1 año - 3 (Experiencia positiva)
El hotel y sus instalaciones no están nada mal, algún arreglo en alguna pequeña cosa, pero en general bien. Otra cosa es si hablamos de la comida, mala no, malísima. Comida totalmente de batalla, no vale nada, mal organizado el comedor, es una pena ya que para mí es algo importante, incluso más que las propias instalaciones. Por esto, no volveremos al hotel
Respuesta de FERGUS Club Pineda Splash
Querida Ana, Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Atentamente, Pineda Splash - 30º hotels
Rachel Darbo
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was 💯👌! The hotel was super clean 🧼, the staff at reception were always helpful and friendly 😊, and the food at the bar and restaurant was delicious 🍴. I especially loved the breakfast, lunch, and dinner options 🤤. Highly recommend this place for a relaxing and enjoyable vacation! 🌴🌞
Respuesta de FERGUS Club Pineda Splash
Dear costumer, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º Hotels
Katarzyna Olczak
hace 1 año - 5 (Experiencia positiva)
Właśnie wróciliśmy z wypoczynku i jesteśmy bardzo miłe zaskoczeni. Pokoje bardzo ładne, hotel fajnie wyposażony, lokalizacja świetna (blisko do stacji kolejowej/plaży). Do tej pory podróżowaliśmy głównie do Egiptu, Tunezji, Turcji gdzie standard hotelów jest wysoki. Od razu zostaliśmy poinformowani, że udając się do Europy musimy liczyć się jednak z czymś "innym". Nie czuję się rozczarowana, wręcz przeciwnie. Polecam. Jedyny minus to plaża - w moim mniemaniu mocno średnia.
Respuesta de FERGUS Club Pineda Splash
Dear Katarzyna, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We appreciate your kind words about the location of the hotel and its proximity to the beach and train station. Truly, our hotel is located in an unbeatable area that allows guests to enjoy the entire coast of maresme. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Regards, Pineda Splash - 30º hotels
Esther
hace 1 año - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola Esther! Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Pineda Splash - 30º hotels siempre nos esforzamos en superar las expectativas de nuestros clientes. Puede estar segura de que sus comentarios serán compartidos con nuestros chefs para mejorar las experiencias gastronómicas nuestros futuros huéspedes. Gracias de nuevo por elegir nuestro hotel en esta ocasión y por la cortesía de su tiempo, a pesar de que entendemos que este no cumplió con sus expectativas. Por lo tanto, le recomendamos encarecidamente para una ocasión futura que se ponga en contacto con nuestro centro de llamadas desde donde nuestros agentes serán capaces de darle toda la información necesaria para asegurarse de que reserve el hotel Pineda Splash - 30º hotels que pueda hacer realidad todos sus deseos vacacionales. Atentamente, Pineda Splash - 30º hotels
Agnieszka Poduszczak
hace 1 año - 5 (Experiencia positiva)
Gorąco polecam, cudowne miejsce na cudowny wypoczynek. Pod warunkiem, że nie przeszkadza to, że jest to hotel raczej do wypoczynku z dziećmi.
Respuesta de FERGUS Club Pineda Splash
Dear Agnieszka, We thank you for choosing our Pineda Splash - 30 hotels for this occasion, as well as your kind recommendation to the travel community. These positive opinions are a motivational tool to continually improve the quality of the services we offer. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Pineda Splash - 30º hotels
Antonio d. a
hace 1 año - 1 (Experiencia negativa)
MUCHO CUIDADO! Os la van a intentar colar con cargos en bebidas aunque hayais pagado el la comida del buffet y esto esté incluido!! Pagas el menu que son 22€ e incluye una bebida, vuelves por la noche que vale lo mismo y depende quien te atienda te cargan las bebidas. La manager del hotel os dirá que hay mucha gente de practicas y no saben. entonces esos pequeños errores lo pagaran los clientes. Nos dijeron que nos harian el reembolso pero pasado unos dias no hay noticias. Poca higiene en los platos “limpios del restaurante “. Es una pena que pagues por un servicio y no puedas estar tranquilo con tu familia sin que te quieran sacar la pasta. Demuestra que es un hotel de poco nivel. Ya me da igual el dinero de las bebidas pero para nada volveré ni recomendaré a nadie este sitio. En vuestra respuesta poneis que me habeis devuelto el dinero de las bebidas a peticion mia. Nadie se ha puesto en contacto conmigo despues de dejar mi tarjeta y mis datos personales para que me expliquen la situacion y no, no he recibido ningun dinero de vuelta por las consumiciones. Vaya broma de hotel.
Respuesta de FERGUS Club Pineda Splash
Estimado Antonio, Su situación no era realmente como la describe y le pedimos disculpas por nuestra respuesta de antemano. Su situación fue causada por falta de información y consumos no incluidos en su paquete, sin embargo, sí, se le devolvió el dinero a petición suya, e incluso se le reembolsó por lo sucedido. De nuevo, le pedimos disculpas por todo, pero le recordamos que hemos prestado todo nuestro apoyo y atención a su situación. Cordial Saludo, Pineda Splash - 30ºHotels
Magdalena Gryszpanowicz
hace 1 año - 2 (Experiencia negativa)
Hotel głośny z powodu wody spływającej z toalet, trzaskające zamki w drzwiach. Ogólnie zgiełk wszystko na małej przestrzeni hałasy dzieci na basenie i na placu zabaw, animatorzy. Ludzie dorośli nawołujący się po korytarzach o północy. Jedzenie niezbyt dobre większość produktów z najniższej pułki. Liczyłam na to że będzie dużo ryb, a tym czasem jakaś panga, najgorsza ryba. Nic nie zakosztowałam jestem rozczarowana. Gdy przyjechaliśmy nic nie dostaliśmy do jedzenia bo było po 21:00. Wyjazd powrotny wiąże się z tym, że o 11:00 jest wymeldowanie i nie ma już żadnych posiłków, a wylot dopiero o 19:40. Czytałam opinie i teraz wiem, że były mocno przesadzone. W Pineda de Mar jest brzydko, brudno i śmierdzi moczem, a w hotelu chyba kanaliza niedomaga bo czuć szambem w budynku i na basenie. Potwierdzam że brak żelazka, dozowniki z płynami do kąpieli są uzupełnianie wodą, bo są bardzo rozwodnione.
Respuesta de FERGUS Club Pineda Splash
Dear Magdalena, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Pineda Splash - 30º hotels hotel. We have taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Regarding your comment about the dispensers in the bathrooms, they are filled with the same product that comes from the factory the first time, they are not filled with water as you say. Restaurant hours are notified to the agencies and they have this information. It is possible to order cold dinners for people who do not arrive on time for dinner, but if the agency does not call us to notify us, we cannot know the arrival times of the clients, so cold dinners are ordered when the agencies notify us of it. Irons are available for guests at the hotel reception. If you asked for an iron and it was not available at the moment, it is likely that it was being used by other guests at the time. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Pineda Splash - 30º hotels.
Jennifer Yande
hace 1 año - 3 (Experiencia positiva)
Hotel lag er heel netjes bij. Er werd heel veel gepoetst en alles was netjes onderhouden. Kamer was mooi, heel mooie badkamer met zalige douche! Elke dag een mooi opgemaakt bed en verse badhanddoeken. 3 zwembaden met voldoende ligstoelen. En gratis gebruik van badhanddoeken die je aan de receptie kan vragen. Eten was eentonig en lauw. Geen speciale kookavonden.. Als je niet vroeg genoeg kwam eten, had je nog maar weinig aanbod. Het leek alsof er soms niet genoeg eten voorzien was. Hotel met heel veel Engelsen. Belgen en Nederlanders waren sterk in de minderheid. Animatieteam deed hun best, maar ook heel beperkt in activiteiten. Disco-show veel te laat voor kleine kinderen. All inclusive is ook maar beperkt, zo moet je voor vele drankjes extra bij betalen. En ook de snacks, mag je enkel nuttigen in het restaurant. Je mag niks mee nemen naar het zwembad of je kamer. Ook heel beperkt en elke dag hetzelfde. In de omgeving zelf niet veel te doen. Strand ligt op 5 minuten wandelen, maar dit is een strand met heel veel keien. Doorgereisd met de trein naar Blanes waar wel een heel mooi strand is. Pluspunt is dat er op 5 min wandelen van het hotel een station ligt, waar je makkelijk kan doorreizen naar andere dorpjes. Dit hotel is niet voor herhaling vatbaar. Zeker niet qua eten, de drukte van het associale volk dat in het hotel heerst.
Respuesta de FERGUS Club Pineda Splash
Nogmaals bedankt voor het kiezen van ons hotel bij deze gelegenheid en voor de hoffelijkheid van uw tijd, ook al begrijpen we dat het niet aan uw verwachtingen voldeed. Daarom raden wij u ten zeerste aan om bij een toekomstige gelegenheid contact op te nemen met ons callcenter, waar onze agenten u alle nodige informatie kunnen geven om ervoor te zorgen dat u het hotel Pineda Splash - 30º hotels boekt die al uw dromen waar kunnen maken . uw vakantiewensen.
Dariusz Bonisławski
hace 1 año - 5 (Experiencia positiva)
ESTER RANZ BLANCO
hace 1 año - 3 (Experiencia positiva)
Hotel que engaña con algunas fotos. Parece más bonitobl de lo que es. Hotel justito en instalaciones. Su punto fuerte: el personal. Tanto empleados de comedor, recepcionistas como animadores...todos ellos MUY BIEN. Y otro punto fuerte: servicio de toallas de piscina gratis!!! Interesante porque no hace falta llevar. HAY continuamente ANIMACIÓN, actividades para adultos y niños. Tres espacios de piscinas diferentes. Habitación normalita. Comida normalita tirando a regular bajo. Caro para lo que es pero siendo julio temporada alta....se entiende.
Respuesta de FERGUS Club Pineda Splash
Hola Ester, Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Pineda Splash - 30º hotels
Floriana Bellomo
hace 1 año - 5 (Experiencia positiva)
Jason Jonkers
hace 1 año - 5 (Experiencia positiva)
Perfect hotel! kamers met goede bedden en fijn balkon. Geweldige service en het animatieteam is top, er is altijd wel wat te doen! Natuurlijk is de locatie ook prachtig op loopafstand van het prachtige strand, eetgelegenheden en leuke winkeltjes! Ga hier zeker naartoe!
Respuesta de FERGUS Club Pineda Splash
Dear Jason! We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also would like to thank you for your highlight on the comfort of our beds because at Pineda Splash - 30º hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area near Pineda Splash - 30º hotels and allows guests to enjoy the entire coast Pineda Splash - 30º hotels. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Pineda Splash - 30º hotels
Adam M
hace 1 año - 5 (Experiencia positiva)
Fantastic hotel, we don’t have a bad word to say about it. We arrived around 3 hours before we could access the room and they still allow you to check in and get your all inclusive band so you can enjoy the lunch and all bar facilities until you can get in to your room. Amazing for young children, we took our 2 year old and while he was a little young to join in on the kids club all the staff were so friendly to him and he loved watching the entertainers. I see the other reviews complaint about the food - not sure what they had but each meal had good variation for adults and children and between the meals there was ‘snacks’ which weren’t just snacks, they had hot dogs, burgers and plenty of fruit to go at. We didn’t venture far from the hotel because it had it all. Would definitely come back.
Respuesta de FERGUS Club Pineda Splash
Dear costumer , First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son left with nice memories of his holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Pineda Splash - 30º Hotels
Chris Spencer
hace 7 años - 4 (Experiencia positiva)
Just had a very enjoyable stay at Alegria. The children loved it, there was plenty of entertainment for them. The rooms were clean and welcoming. The staff were friendly and helpful. Looking forward to going back next year.
Respuesta de FERGUS Club Pineda Splash
Dear Chris, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. At Pineda Splash - 30º hotels we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made new friends and experiences whilst staying in Pineda Splash - 30º hotels. We are also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Pineda Splash - 30º hotels
Wchs Yearbook
hace 1 año - 5 (Experiencia positiva)
I traveled from the United States with a group of students with EF Tours and this hotel was absolutely the best one on our tour. We started in Zurich and ended in Madrid, but honestly I would love to spend a full week at this resort.
Respuesta de FERGUS Club Pineda Splash
Dear costumer, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Kind Regards, Pineda Splash - 30º Hotels
Mariusz Szkopek
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola Mariusz! Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Esperamos volver a darle la bienvenida a nuestro hotel en un futuro próximo para otra gran estancia. Atentamente, Pineda Splash - 30º hotels
Nicky Riina
hace 1 año - 5 (Experiencia positiva)
Het is een geweldig hotel! Het eten is goed en is elke keer anders je hebt ontbijt lunch en diner en er tussen in kan je snacks eten in het restaurant(je kunt dus eigelijk de heledag door eten! Het personeel is erg gastvrij en vriendelijk en praten redelijk goed engels de kidsclub is echt leuk! En er is ook iemand die nederlands kan Entertainment is echt super voor groot en klein en zorgen dat er genoeg te doen is en iedereen doet mee (ze krijgen van mij dan ook een 10! Er is savonds ook genoeg Entertainment! De kamers zijn mooi, groot, en super onderhouden! De zwembaden zijn leuk met glijbanen bubbelbaden en kinderbaden Het strand is een paar minuten lopen De bar is goed geregeld alleen savonds staat er wel een lange rij! Om 12 uur is alles dicht wat ook wel fijn is daardoor is het snachts gewoon rustig! Het is echt een plek om met het gezin te komen! Ik kom normaal gesproken niet 2x in het zelfde hotel maar hier kom ik zeker een keer terug!
Respuesta de FERGUS Club Pineda Splash
Beste klant, Allereerst willen wij u bedanken voor de mooie recensie die u heeft geplaatst gedeeld na zijn recente bezoek aan onze Pineda Splash - 30º hotels We zijn blij om te lezen dat we aan uw vakantieverwachtingen hebben kunnen voldoen. We zijn blij dat u heeft genoten van het all-inclusive maaltijdplan, waardoor onze gasten de hele dag van onze bars en restaurants kunnen genieten en wij danken u voor het benadrukken van de kwaliteit van de producten en drankjes. Wij waarderen uw vriendelijke woorden over ons animatieteam. Ze werken elke dag om onze gasten te vermaken tijdens hun verblijf bij ons, we zorgen ervoor dat ze hun lof doorgeven en we zijn er zeker van dat ze blij zullen zijn om te weten dat hun inspanningen gewaardeerd worden. We zijn blij om te zien dat u echt genoten heeft van de schoonheid van onze faciliteiten en het zwembad. Het is onze bedoeling om aangename en schone accommodaties aan te bieden, zodat onze gasten na thuiskomst nog steeds kunnen genieten van hun vakantieherinneringen. Wij zijn blij dat u genoten heeft van uw verblijf bij ons. Bedankt dat u voor ons heeft gekozen wanneer u het gebied bezoekt. We hopen u snel weer te mogen verwelkomen.Pineda Splash - 30º Hotels
Pako Raves
hace 1 año - 5 (Experiencia positiva)
Fuimos solo a pasar un día de piscina comimos en el bufet lo pasamos genial volveremos
Respuesta de FERGUS Club Pineda Splash
Querido Pako, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de su daypass en el hotel Pineda Splash - 30º hotels. Gracias, Pineda Splash - 30º Hotels
Nikita Ivanov
hace 1 año - 5 (Experiencia positiva)
Very good place to stay with kids. Activities are so fun for both adults and children. Recommend this place for family vacation.
Respuesta de FERGUS Club Pineda Splash
Dear Nikita, Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays in XX and for the review you shared on , all of your kind words about your stay with us are great to hear Dear Nikita. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Pineda Splash - 30º Hotels
Agus Tele
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola Agus! Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hotels. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Estamos muy contentos de leer que le gustó la habitación en la que se alojó y le agradecemos sus amables palabras sobre la ubicación del hotel y su cercanía a la playa. Verdaderamente, nuestro hotel está situado en una zona inmejorable cerca de Pineda Splash - 30º hotels y que permite a los huéspedes disfrutar de toda la costa. Esperamos que su experiencia así como su estancia en nuestras instalaciones le traigan buenos recuerdos en futuro. Pineda Splash - 30º hotels
Juan. A Molina
hace 1 año - 3 (Experiencia positiva)
Una pena que un hotel que aunque pequeño está muy bien y no te puedas tomar algo en la terraza en Julio por la noche a partir de las 24h, la respuesta del porque fue que los dueños eran alemanes.
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Pineda Splash - 30º hotels para sus vacaciones en y por compartir su opinión sobre su experiencia con nosotros. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas
Marc kwet
hace 1 año - 4 (Experiencia positiva)
Correcto, dos piscinas separadas.
Respuesta de FERGUS Club Pineda Splash
Hola, Nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Nos alegramos de que haya disfrutado de la belleza de nuestra zona de la piscina, así como de la comodidad de nuestras hamacas. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Pineda Splash - 30 º Hotels
Beata Czaicka
hace 1 año - 3 (Experiencia positiva)
Wideman On the right
hace 1 año - 4 (Experiencia positiva)
Jordi Diego (Elzeusd)
hace 1 año - 4 (Experiencia positiva)
La animación espectacular, sobretodo a nivel infantil, lo demás pasable, la comida infantil muy pobre, poca variedad, limpio en habitaciones, las mesas un poco dejadas los camareros no salen de la barra.
Respuesta de FERGUS Club Pineda Splash
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Pineda Splash - 30º hotels siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Saludos, Pineda Splash - 30º hotels
Maaike Verschelde
hace 1 año - 5 (Experiencia positiva)
Sabrina Bradshaw
hace 1 año - 5 (Experiencia positiva)
Absolutely fantastic hotel would highly recommend, especially for kids ! The food was great , good service and great pools with slides for everyone! The person that stood out to me was NOA she was so welcoming, friendly and had a massive smile on her face, she showed my youngest around to make him feel comfortable when noone else did. She is a credit to your hotel , also Maria was very lovely to. Would definitely go back
Respuesta de FERGUS Club Pineda Splash
Dear Sabrina, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us. Thank you for your very nice compliments for our team member, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. On behalf of our entire team, we greatly look forward to your return. Pineda Splash - 30º hotels
Encarnacion Alvarez
hace 6 años - 4 (Experiencia positiva)
Zoe Davison
hace 1 año - 5 (Experiencia positiva)
Amazing place to stay, staff very helpful
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Pineda Splash - 30º Hotels
Laura Bryce
hace 1 año - 1 (Experiencia negativa)
This hotel is not four star !! , the food is not of a good standard at all, we thankfully were only there for 4 nights, ate out once , bought a takeaway in another evening. Given tokens for drinks, you must return your glass to enable you to get your token back... rooms were not cleaned well at all, never experienced such a poor experience abroad for years!! This hotel does not deserve a rating anything above three stars, would not recommend staying there, if this is what Spain offers, glad we are going to Turkey in September, where we will get a warm welcome, excellent food, and great cleanliness.
Respuesta de FERGUS Club Pineda Splash
Dear Laura, We understand that everyone has difrent tastes, big percentage of our costumers are actually really happy we the food service we provide, we apologize if it was not enough for you. Regarding the token systems, since we are a family hotel, its to prevent glasses on the pools, floors and excess on tables, to prevent children getting hurt from mistakes of drunk parents or random games played buy them. We try to prevent our children to get hurt because, unfortunetly, we can have some scenarios were we cant control the parents careless actions towards their children. The token system avoids a lot of bad scenarios. Regarding the cleanliness, we have a reception 24/7 that would gladly send our cleaning team to your room as soon as asked for, and we have all this info into our website and on posters around the hotel so our clients can get the proper info of how the hotel works. Said this, we hope you enjoy your further vacation. Best Regardings, Pineda Splash - 30ºHotels
Wouter Leten
hace 1 año - 4 (Experiencia positiva)
Bjorn en An Bekaert Pirotte
hace 1 año - 5 (Experiencia positiva)
Super hotel met tienerzone, veel animatie. Verschillende zwembaden,goed eten. Heel proper. Dagelijkse bedden opgemaakt. Heel veel keuze in de all-in, WiFi overal. Vriendelijk personeel sommige proberen om Nederlands te praten. We komen graag terug.
Respuesta de FERGUS Club Pineda Splash
We willen u graag bedanken voor uw opmerkingen over uw recente bezoek. Ze helpen ons te begrijpen hoe onze gasten hun verblijf bij ons ervaren. Het is altijd ons doel om maximale klanttevredenheid te bereiken en we zijn blij om te horen dat uw vakantie bij Pineda Splash - 30º hotels een plezierige was. We streven er voortdurend naar om hoge standaarden te leveren en ervoor te zorgen dat al onze gasten vertrekken met mooie vakantieherinneringen. We zijn ook erg dankbaar dat u de kwaliteit van het entertainmentprogramma tijdens uw verblijf hebt genoemd en voor het vermelden van de vriendelijkheid van ons personeel. We zijn erg blij dat u genoten heeft van uw verblijf bij ons. Bedankt voor het kiezen van ons als u de omgeving bezoekt. We kijken ernaar uit u binnenkort weer te mogen verwelkomen. Pineda Splash - 30º Hotels
Carmen Zanon
hace 1 año - 2 (Experiencia negativa)
Hotel con buena ubicación Contras: la comida. Es muy muy floja No recomiendo comer ni cenar allí. Sin contar el caos q es estar escuchando tablets y móviles a toda caña de los niños l, todo vale Sales de allí estresado y sin comer Hotel muy limpio Las animaciones de la noche si la hacen dentro desde la habitación se oye x lo que si quieres descansar te esperas a que terminen En general hotel para familias con niños de todo incluido
Respuesta de FERGUS Club Pineda Splash
Querida Carmen, Somos un hotel familiar e infantil, donde nuestras actividades y espectáculos están pensados para los niños. Tenemos el horario de las actividades y en qué consisten, incluso mucha más información, por todo nuestro hotel, en recepción y también en nuestra página web. Un cordial saludo, Pineda Splash - 30ºHotels
Kej Ti
hace 1 año - 3 (Experiencia positiva)
Very thin walls. We couldn't sleep because other people from the rooms could be heard. Despite the purchased room with a view of the pool, we got a room with a roof view from the canteen with a small balcony. The staff has the worst reception we have encountered and we travel a lot. Fantastic animators and care for guests. Not enough classes for adults. Hotel focused on children.
Respuesta de FERGUS Club Pineda Splash
Dear Kej, Yes, we are a family and childrens Hotel, so thats a main factor that will have influence on the full working of the hotel. We understand that you might not like the roof view, but every pool room as the same view. Regarding the balconys, all the rooms have thge same type. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Thank you for your lovely comments regarding the service you received from our Animation team members, we will make sure to share your kind words as we know it will mean a great deal to them. Best Regards, Pineda Splash - 30ºHotels
Sharon Boyle
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola Sharon! Agradecemos de corazón su comentario, la opinión de nuestros huéspedes significa mucho para nosotros, porque es la mejor manera de saber cómo concentrar nuestros esfuerzos para superarnos cada día. Esperamos volver a verle pronto para recibirlo con nuestra mejor sonrisa y hacerle sentir como en su casa. Pineda Splash - 30º hotels
james Denise
hace 1 año - 5 (Experiencia positiva)
Back from a lovely week at Pineda Splash, really did exceed our expectations and extremely good value for money. We booked a cheap get away and wasn't sure what to expect. On arrival the reception staff were polite, offered us a drink and gave the children a welcome back (colouring/mini teddy) instantly felt welcomed. Hotel room was clean and looked fresh, bathroom also clean and nice. Hotel in all was very clean, all 3 pool areas were clean and well maintained. Loved the fact they had life guards on attendance at the 2 bigger pools. Children loved the flumes. Food - was a good selection at breakfast 7.30-10am, lunch 1-3pm and dinner 7-9pm. Always something hot and what our fussy child would eat. Fresh fish and meat cooked to order as well as buffet selections. Snacks available between 11-12 and 4-6pm, snacks in afternoon usually hot dogs/burgers etc plus fruit/pastries. The hotel staff and animation staff were super friendly, entertainment was great for both adults and children. Full of energy. Location is in a built up area only 300m from the the town so easy access, and to the beach. We took the train to Barcelona for the day, easy to get too. Overall great value 4 star hotel for the money, we would return.
Respuesta de FERGUS Club Pineda Splash
Dear James, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our pool area. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all plates and we thank you for letting us know that we could conquer yours. Finally, we appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area near Pineda Splash - 30º hotels and allows guests to enjoy the entire coast Pineda Splash - 30º hotels. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon.
Ka Ku
hace 1 año - 2 (Experiencia negativa)
Uczucia bardzo mieszane... Dziwne zasady panują w hotelu.. mieliśmy wykupioną opcję all inclusive i pierwszego dnia byliśmy grubo po kolacji, dostaliśmy boksy na które składał się batonik, soczek, woda, owoc i sucha kanapka, ale ostatniego dnia pokoje musieliśmy zwolnić do 11, transfer na lotnisko był o 15, a nam nie pozwolono nawet w barze napić się kawy, mimo że pierwszego dnia z niczego nie skorzystaliśmy. Drinki w opcji all inclusive dosłownie obrzydliwe, tak bardzo sztuczne. Dziwne zasady jeśli chodzi o te karty na drinki, jakiś relikt przeszłości, żeby ludzie najpierw stali z kolejce do drinka, a potem w kolejnej kolejce oddać szklanke, jedno brali te karty, inni bez nich nie chcieli wydać napoju mimo opaski all. Niby czysto, ale przedostatniego dnia panie nie posprzątały (być może uznały, że im się nie opłaca) i tylko wymieniły ręczniki, a że dzień wcześniej nie chcieliśmy sprzątania to już było średnio... Pokoje mikroskopijne, że ciężko walizkę rozłożyć. Obsługa ok, szczególnie animatorzy bardzo pozytywni. W samej miejscowości w zasadzie nic nie ma, ale duży plus za bliskość pociągu. Jedzenie ok, chociaż zbyt dużego wyboru nie było. Wystrój wskazuje na to, że hotel czas swojej świetności ma już dawno za sobą, co widać głównie na korytarzach.
Respuesta de FERGUS Club Pineda Splash
Dziękujemy za czas poświęcony na podzielenie się uwagami dotyczącymi niedawnego pobytu w naszym hotelu Pineda Splash - 30º Hotels. Dokładamy wszelkich starań, aby poziom hałasu zawsze mieścił się w rozsądnych granicach, aby nasi goście nie byli niepokojeni przez hałas z zewnątrz. Czasami nie jest to możliwe do zagwarantowania, ponieważ zdarzają się momenty, na przykład we wczesnych godzinach porannych, kiedy może być słyszalny hałas z lokalnych służb miejskich, zwłaszcza na naszych najniższych piętrach od strony drogi. Cieszymy się jednak, że na szczęście mieliśmy dostępność i byliśmy w stanie zapewnić alternatywne zakwaterowanie. Czystość jest jednym z naszych kluczowych priorytetów i szczerze przepraszamy za to, że nie tylko nie spełniliśmy Twoich oczekiwań, ale także naszych. W ramach nauki podzieliliśmy się Twoją opinią z naszym szefem housekeepingu, aby upewnić się, że opisana przez Ciebie sytuacja nie powtórzy się w przyszłości Prosimy o przyjęcie naszych najszczerszych przeprosin za niespełnienie Twoich oczekiwań dotyczących naszej usługi all inclusive. Zaangażowany dział został poinformowany o Twoich uwagach w celu uzyskania informacji i dalszej weryfikacji. Mamy szczerą nadzieję, że będziemy mieli okazję spotkać się z Tobą ponownie, aby odzyskać Twoje zaufanie do nas i zaoferować Ci lepsze wrażenia.
stephen reed
hace 1 año - 5 (Experiencia positiva)
Hotel and staff were excellent surrounding area run down.
Respuesta de FERGUS Club Pineda Splash
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Its always a pleasure to have clients like you staying with us. Thank you again for the courtesy of your time, we hope to see you again soon to welcome you with our best smile and make you feel at home. Pineda Splash - 30º hotels
JULEK PRO NINJA YT Zukowski
hace 1 año - 5 (Experiencia positiva)
I really liked my stay at Pineda splash 39 degrees it was amazing really loved the swimming pools were amazing so was the and the staff my favourite entertainer was arnauo he was the best he even taught me some Catalan and he was very happy everyday and he was very friendly
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º hotels
Guga Gugenka
hace 1 año - 5 (Experiencia positiva)
Jesteśmy bardzo zadowoleni z pobytu w tym hotelu. urozmaicone i smaczne posiłki,,owoce i desery. Dania vege i bez glutenu wyraźnie oznaczone. Obsługa hotelu uśmiechnięta i dobrze zorganizowana.Polska animatorka Zuzia z Itaki- bardzo pomocna, kontaktowa i zaangażowana w swoją pracę ❤️Hotel bardzo czysty , wesoła,wakacyjna atmosfera . Blisko do plaży. 👍
Respuesta de FERGUS Club Pineda Splash
Thank you very much for leaving these wonderful comments on Google, we are delighted that you enjoyed your stay among us. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to welcome you back to our hotel in the near future for yet another great stay. Pineda Splash - 30º hotels
Jason Goddard
hace 1 año - 4 (Experiencia positiva)
Stayed 27th June to 1st July 2024. Lovely clean hotel, good location to shops snd restaurants, close to lovely beach and the train in which we caught into Barcrlona. Friendly staff at the hotel, was bed snd breakfast and the self service buffet style breakfast was adequate and plentiful, with a varied option catered for all. Room was clean and tidy and and bed comfortable. Entertainment for the young ones too. Great experience.
Respuesta de FERGUS Club Pineda Splash
Dear Jason, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Google readers. We thank you for your very kind words about our team as they work tirelessly every day to give our guests a welcoming experience during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, our staff welcomes each guest with the Pineda Splash - 30º hotels spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º hotels
Anna Sin Más
hace 1 año - 3 (Experiencia positiva)
Actualmente estoy hospedada en el hotel Pineda Splash: Contras: La comida, DESASTRE es poco, muy poca variedad, pero si al menos esa poca variedad fuese de calidad..Os explico, tema arroces como las Paellas, la de marisco no han visto una gamba en su vida, ni almejas ni mejillones, arroz duro, tema pizzas : masa cruda inundada de tomate y solo lleva queso, no hay variedad; pescados congelados y más secos que una mojama, incomibles!! La carne lo mismo; pensé pues comere pasta que eso nunca falla, pues si, ni eso saben hacer, solo caracolillas y macarrones simples, con lo versátil que es la pasta... PROS: Personal muy amable y profesional, sobretodo el animador Jaime; las chicas de las limpieza, también muy amables, Habitaciones bonitas y limpias, han sido renovadas recientemente; eso sí cuidado ⚠️ con los pasillos están completamente levantados y sujetos con tornillos. Piscinas muy chulas y con hamacas suficientes para todos (mes Junio, Julio) Las animaciones nocturnas, flojean bastante, pese a los esfuerzos de los animadores.. NOTA MEDIA: 3.7 Debido a la comida está muy lejos de ser un hotel de 4 estrellas. Mi consejo, venid solo con alojamiento y desayuno, os vais ahorrar un disgusto en las comidas y por los alrededores hay restaurantes con precios competitivos y con los que disfrutaréis de buena comida!!
Respuesta de FERGUS Club Pineda Splash
Estimada Anna, Por otro lado, le damos las gracias por destacar la amabilidad y el entusiasmo de nuestro personal, ellos son la principal fortaleza de nuestros hoteles. Felicitaremos a todos ellos en su nombre por la contribución que han llevado a cabo para su bienestar durante su estancia entre nosotros. Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Saludos Cordiales, Pineda Splash - 30ºHotels
Neil Carpenter
hace 1 año - 5 (Experiencia positiva)
My recent stay at Hotel Pineda Splash in Pineda de Mar was truly a delight. From the moment I arrived, the reception team provided excellent assistance with all my needs. The variety of animation activities for different age groups, including children and adults, was impressive and kept everyone entertained. The common areas were always clean and well-maintained, and the pool was a perfect spot to relax and cool off. The hotel's strong focus on sustainability is commendable and adds to the overall positive experience. I highly recommend Hotel Pineda Splash for a perfect holiday getaway.
Respuesta de FERGUS Club Pineda Splash
Dear Neil, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Pineda Splash - 30º hotels
Ste Lang
hace 1 año - 5 (Experiencia positiva)
Great little hotel for family's were having a great Time. The town its in is very spanish which is great as that's what we wanted the entertainment staff are good. Rooms are small though for 4 people no storage.
Respuesta de FERGUS Club Pineda Splash
Dear Ste Lang, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Pineda Splash - 30º hotels
Michał Wróblewski
hace 1 año - 5 (Experiencia positiva)
stevie scott
hace 1 año - 5 (Experiencia positiva)
Spot on for all of use staff really good and helpful kids club was fantastic
Respuesta de FERGUS Club Pineda Splash
Dear Stevie, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. On behalf of our entire team, we greatly look forward to your return. Pineda Splash - 30º Hotels
Kate 460
hace 1 año - 3 (Experiencia positiva)
Ogólnie hotel nie jest taki zły...ale... Lokalizacja nie powala. Małe miasteczko ze sporą ilością sklepów z pamiątkami i wszystkim potrzebnym na plażę no i niewielkie restauracyjki. Jesli chodzi o sam hotel,to mega małe pokoje,chociaż czyste, sprzątane na życzenie (chociaż dzień przed naszym wyjazdem pokojówki chyba stwierdziły,że już nie warto sprzątać i wymieniły tylko ręczniki). 5 basenów, mnostwo leżaków. Spoko animacje, fajna ekipa animatorów, oprócz ich szefowej. Zostalismy kiepsko potraktowani. Podeszła proponując udział w jakiejś zabawie. Mówiła po angielsku i każdy to zrozumiał. Zapytała skąd jesteśmy. Gdy uslyszala,ze z Polski,to od razu: aaa Polacco wyjeła telefon o włączyła tlumacza google, potraktowala nas,jak jakis nierozgarniętych ludzi... Jeśli chodzi o jedzenie, to mieliśmy opcje all inclusive. Wszystko ścisłego zarachowania. Przy wejsciu trzeba podać numer pokoju i liczbę osób- odhaczają na kartce i dopiero wpuszczają. Obiady i kolacje różnorodne, codziennie było coś nowego. Gorzej ze śniadaniami. Dzień w dzień dokladnie to samo. Ale w ogólnym rozrachunku nie były złe. Bar z drinkami. W opcji all, to jakiś śmiech. Wszystko smakuje tak samo i tylko kilka pozycji. System wymiany otrzymanych pierwszego dnia kart- jadna na osobę- za drinka. Dajesz kartę- dostajesz drinka- oddajesz pustą szklankę- dostajesz kartę z powrotem. Trochę to dziwne,ale chodzi chyba o to,żeby każdy po sobie sprzątał i nie zostawiał brudnych szklanek... Przez przesunięty lot przyjechaliśmy po 21, około pół godziny po zakończeniu kolacji (płaciliśmy oczywiście za cały dzień pobytu)- dostaliśmy pudełko, a w nim: 2 kanapki z chleba tostowego z szynką i serem na zimno, małą butelkę wody, mały soczek w kartoniku, pomarańczę, malutką paczuszkę orzeszków i batonika. Trochę kiepsko,jak po całym dniu podróży... Ale najlepsza akcja była ostatniego dnia. Doba hotelowa trwa do 11. Wyjazd z hotelu na lotnisko o 15:20. Śniadanie dostaliśmy normalnie. Na obiad jakiś kupon,o który trzeba było się upomnieć. Po obiedzie chcieliśmy napić się kawy i coli. Poszliśmy,jak codzień do baru hotelowego,a tam zonk. Barman mówi,że możemy kupić, bo skoro już dzisiaj wracamy to nam się nie należy. Zdecydowaliśmy nie nabijać im kasy i poszliśmy do baru w mieście. Pierwszy raz się z czymś takim spotkałam. Zwykle opaski działały do wyjazdu. Ogólnie po wymeldowaniu byliśmy traktowani,jak intruzi. Aha i jeszcze jedno- hotel skierowany dla rodzin z dziećmi. Baaardzo ich dużo i głośno...
Respuesta de FERGUS Club Pineda Splash
Droga Kate, Szczerze ubolewamy nad zakłóceniami spowodowanymi wydarzeniem zorganizowanym w pokoju obok, wszystkie sale konferencyjne w naszym hotelu są dźwiękoszczelne, niemniej jednak szczerze przepraszamy za niedogodności i zobowiązujemy się do zmiany przydziału naszych pokoi zgodnie z rodzajem wydarzenia. Wyrażamy ubolewanie z powodu rozczarowania dodatkową opłatą za niektóre napoje dla naszych gości All Inclusive, chociaż chcielibyśmy skorzystać z okazji, aby zaznaczyć, że tylko kilka alkoholi Premium nie jest wliczonych w cenę i podlega obniżonej dodatkowej opłacie w porównaniu z cenami pobieranymi za inne rodzaje planów posiłków w hotelu. Bardzo mi przykro, że nie byliśmy w stanie spełnić prośby o pokój i chciałbym skorzystać z okazji, aby wyjaśnić, że zawsze przydzielamy nasze pokoje zgodnie z zarezerwowaną kategorią pokoju, ponieważ są one decydujące dla kosztów pobytu. Niemniej jednak naszym celem jest osiągnięcie maksymalnej satysfakcji klienta, a kiedy możemy, zawsze staramy się spełniać specjalne życzenia. Z wyrazami szacunku, Hotele Pineda Splash 30º
Bradley
hace 1 año - 5 (Experiencia positiva)
Natalia Tarkowska
hace 1 año - 1 (Experiencia negativa)
Jeden z gorszych hoteli w jakich byłam. Obsługa bardzo, niekulturalna, niemiła bezczelna.Napoje , Kawa dodatkowo płatane jak i drinki mimo all inclusive. Obiad średni ale można coś zjeść kolacja też bardzo słaba jak i śniadanie w niektóre dni nie ma co nałożyć na talerz . Baseny małe zimne , hotel przeludniony. Cena hotelu NIE MA NIC do jakości. Bar zamyka się o 23:00. Basen zamyka się o 17:00 nie można już pływać. W hotelu czujesz się inwigilowana. Atmosfera ani trochę nie przyjemna. Za taką cenę hotelu w ogóle nie polecam.
Respuesta de FERGUS Club Pineda Splash
Po pierwsze chcielibyśmy podziękować za poświęcenie czasu na podzielenie się wrażeniami z ostatniego pobytu w naszym hotelu Pineda Splash - 30º hotels. Tylko dzięki opiniom takim jak Twoja jesteśmy w stanie utrzymać i ulepszać usługi, które świadczymy naszym gościom. Ubolewamy nad rozczarowaniem związanym z dodatkową opłatą za niektóre napoje dla naszych gości All Inclusive, chociaż chcielibyśmy skorzystać z okazji, aby podkreślić, że tylko kilka alkoholi premium nie jest wliczonych w cenę i podlega obniżonej dodatkowej opłacie w porównaniu do cen pobieranych za inne rodzaje planów posiłków w hotelu. Jeszcze raz dziękujemy za Twoją opinię i mamy nadzieję, że dasz nam szansę na poprawę Twoich doświadczeń w najbliższej przyszłości.
Mariusz Tarkowski
hace 1 año - 1 (Experiencia negativa)
Bardzo nie polecam tego hotelu, byłam w nim tydzień i nie jestem zadowolona z pobytu, obsługa bardzo nie miła , robi ciagle pod górkę klientom, jedzenie mimo all inclusive nie zachwyca, bardzo wcześnie zamykany bar, na koniec pobytu szef kazał nam odciąć bransoletki i był bardzo oburzony ze chciałyśmy napić się jednej coli z baru przed wylotem. Maja bardzo żenujące zasady przy których nie czujesz się jak na wakacjach tylko jak na obozie. Bardzo odradzam pobytu w tym hotelu!!!! Za tą cenę można znaleźć w okolicy wiele lepszych hoteli.
Respuesta de FERGUS Club Pineda Splash
Po pierwsze chcielibyśmy podziękować za poświęcenie czasu na podzielenie się wrażeniami z ostatniego pobytu w naszym hotelu Pineda Splash - 30º hotels. Tylko dzięki opiniom takim jak Twoja jesteśmy w stanie utrzymać i ulepszać usługi, które świadczymy naszym gościom. Ubolewamy nad rozczarowaniem związanym z dodatkową opłatą za niektóre napoje dla naszych gości All Inclusive, chociaż chcielibyśmy skorzystać z okazji, aby podkreślić, że tylko kilka alkoholi premium nie jest wliczonych w cenę i podlega obniżonej dodatkowej opłacie w porównaniu do cen pobieranych za inne rodzaje planów posiłków w hotelu. Jeszcze raz dziękujemy za Twoją opinię i mamy nadzieję, że dasz nam szansę na poprawę Twoich doświadczeń w najbliższej przyszłości.
Vittoria Szlachcic
hace 1 año - 1 (Experiencia negativa)
Bardzo nie polecam tego hotelu, byłam w nim tydzień i nie jestem zadowolona z pobytu, obsługa bardzo nie miła , robi ciagle pod górkę klientom, jedzenie mimo all inclusive nie zachwyca, bardzo wcześnie zamykany bar, na koniec pobytu szef kazał nam odciąć bransoletki i był bardzo oburzony ze chciałyśmy napić się jednej coli z baru przed wylotem. Maja bardzo żenujące zasady przy których nie czujesz się jak na wakacjach tylko jak na obozie. Bardzo odradzam pobytu w tym hotelu!!!! Za tą cenę można znaleźć w okolicy wiele lepszych hoteli.
Respuesta de FERGUS Club Pineda Splash
Po pierwsze chcielibyśmy podziękować za poświęcenie czasu na podzielenie się wrażeniami z ostatniego pobytu w naszym hotelu Pineda Splash - 30º hotels. Tylko dzięki opiniom takim jak Twoja jesteśmy w stanie utrzymać i ulepszać usługi, które świadczymy naszym gościom. Ubolewamy nad rozczarowaniem związanym z dodatkową opłatą za niektóre napoje dla naszych gości All Inclusive, chociaż chcielibyśmy skorzystać z okazji, aby podkreślić, że tylko kilka alkoholi premium nie jest wliczonych w cenę i podlega obniżonej dodatkowej opłacie w porównaniu do cen pobieranych za inne rodzaje planów posiłków w hotelu. Jeszcze raz dziękujemy za Twoją opinię i mamy nadzieję, że dasz nam szansę na poprawę Twoich doświadczeń w najbliższej przyszłości.
Tessa Lute
hace 1 año - 3 (Experiencia positiva)
William L
hace 1 año - 5 (Experiencia positiva)
Really nice hotel. The teen zone and mini club for the children are great. The staff are exceptionally great to talk to. Arnau is a staff there who is the GOAT...
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. At Pineda Splash - 30º hotels we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made new friends and expériences whilst staying in Pineda Splash - 30º hotels. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area.We hope to welcome you again very soon. Pineda Splash - 30º hotels.
Maria Martin
hace 1 año - 5 (Experiencia positiva)
Animación un 10. Maria es un amor. Repetiremos seguro ;)
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Agradecemos sus amables palabras sobre nuestro equipo de animación. Ellos trabajan sin descanso todos los días para entretener a nuestros huéspedes durante su estancia con nosotros, nos aseguramos de transmitir sus elogios y estamos seguros de que estarán encantados de saber que sus esfuerzos se han apreciado. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Pineda Splash - 30º Hotels
Natasha Murray
hace 1 año - 4 (Experiencia positiva)
Paul Ryan
hace 1 año - 4 (Experiencia positiva)
Rooms - I think we were unlucky to be allocated one of the end rooms that are slightly smaller and have a smaller balcony. Very small but didn't spend much time in them so wasn't a huge issue. Service - Food is very good to be fair. I think it could maybe do with a few more traditional Spanish dishes but other than that, can't complain. Drinks are plentiful. Ticket systems works fine. Free ice cream tubs and icepoles. Don't get all then fancier ice cream but expected. The area is lovely, few nice restaurants and small shops if you walk into Pineda De Mar. The walk across to the sea and along to Calella is lovely. The beach is nice (but stoney sand). Train is about 12euro return to Barcelona(1hr).
Respuesta de FERGUS Club Pineda Splash
Dear Paul, Thank you very much for the time you spent to share your personal impressions of your stay at our Pineda Splash - 30º hotels .We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We also greatly appreciate your comments on the quality of our buffets because our talented team of Chefs, we will note your comment about making more traditional dishes. Furthermpre we are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Finally we would like to thank you for your comment on the location. We appreciate your kind words about the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area near Pineda Splash - 30º hotels and allows guests to enjoy the entire coast Pineda Splash - 30º hotels Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Ania P.
hace 1 año - 5 (Experiencia positiva)
Denisa Posltová
hace 1 año - 4 (Experiencia positiva)
Pomer cena/vykon super! Musim pochvalit veskery personal, ktery byl po celou dobu naseho pobytu mily a ochotny. Jidlo bylo chutove super, nejlepsi byly urcite snidane. Super bylo, ze se opravdu snazili ta jidla stridat. Pokoj byl maly, ale hezky a cisty. K dispozici 3 bazeny, skluzavky a tobogany a pool bar. K mori cca 5 minut chuze. Vadil nam asi jen fakt, ze jsme jeste posledni den po check out chteli zustat v hotelu dele, ale zakazali nam uz obed i veskere piti, snad ve vsech hotelech to nikdy nebyl problem az do vecera vyuzivat! To nas mrzelo. Nenabidli ani moznost dokoupeni.. + Pridala bych mozna jeste alespon dve jidla k obedu a veceri, ale to je jen detail.
Respuesta de FERGUS Club Pineda Splash
Thank you for choosing to spend such an important event with us at the Pineda Splash - 30º hotels where our goal is to make our home feel like yours. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. We are very sorry that this time it was not possible. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jan Halasz
hace 1 año - 4 (Experiencia positiva)
Ok place for a week stay. Food was acceptable, and facilities looked clean. Sometimes there wasn’t enough food during peak hours but I guess they want to reduce waste. Coffee is terrible. Location is a bit unusual in a dense residential neighborhood. Beach is a 5-7 minute walk and have to cross rail tracks which is weird, but that’s the way it is. Beach is nothing to write home about. They charge you if you want to change your pool towels, I guess they want to reduce water usage for laundry. Staff were very friendly and helpful. Lots of Polish people were there, most of them were rude AF cutting you off in the restaurant. Most of them smoked at pools which is not very desirable. Overall OK place, you get what you pay for.
Respuesta de FERGUS Club Pineda Splash
Dear Jan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are sorry to hear about the lack of food during busy times, listening to our guests reviews helps us improve, we are also sorry about that our location was not to your liking. The surroundings of the hotel, being located outside the hustle and bustle of the city, are quiet, which is a guarantee of a good rest. In Spain we are experiencing a drought so we take the use of responsible water very seriously, that is the reason for paying to wash pool towels. We also have a points program called water points that rewards our clients good use of water in their room, like saving the shower towels, with free drinks at the bar. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Pineda Splash - 30º hotels welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kinds regards, Pineda Splash - 30 º Hotels
Grażyna Naporowska
hace 1 año - 5 (Experiencia positiva)
Pokój bardzo czysty codziennie sprzątany obsługa bardzo miła nie znając języka pani w recepcji włączyła tłumacz więc dogadaliśmy się bez problemu animacje dla dzieci dużo jedzenie bardzo dobre brak tylko dnia Hiszpańskiego dla dorosłych więc polecamy ten hotel szczególnie dla rodzin z małymi dziećmi
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times. Furthermore, we are really pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Pineda Splash - 30º hotels
Raquel Carrasco
hace 1 año - 5 (Experiencia positiva)
Muchas gracias a Evaristo, jefe de sala, Paqui, Idoia, Mario y el resto de estupendos barmans y a Nicole y David socorristas encantadores. Todo el personal ha sido super amables y lo hemos pasado genial. Lo recomiendo mucho.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Pineda Splash - 30º Hotels
Manj Singh
hace 1 año - 1 (Experiencia negativa)
Spent a week at this hotel rooms are fairly clean and comfortable food is mostly cold .. if you go all inclusive the snacks in-between meals are the left overs from the meal earlier the entertainment for Adults is Non existent staff are not too bad I wouldn't return again even if it was for free in the evening you have 3 different things going on all at the same time in one room .. location is not the best
Respuesta de FERGUS Club Pineda Splash
Dear Manj, Although we sincerely regret your disappointment with your stay in our Pineda Splash - 30º hotels , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel Once again, we thank you for your feedback and we hope that you will give us the opportunity to better your experience in the near future. Best Regardings, Pineda Splash - 30º Hotels
Omari Phillips - Gordon
hace 1 año - 5 (Experiencia positiva)
During my recent stay at Hotel Pineda Splash in Pineda de Mar, I was thoroughly impressed with the overall cleanliness of the hotel. 🧼 The reception team was incredibly helpful and accommodating, ensuring that all of my needs were met. 🤝 The menu at the bar and restaurant offered a wide variety of options and I was pleasantly surprised by the quality of the food. 🍽️ The breakfast, lunch, and dinner were all exceptional and I would highly recommend this hotel to anyone seeking a top-notch holiday experience. 🌟
Respuesta de FERGUS Club Pineda Splash
Dear Omair, We thank you for choosing our Pineda Splash - 30 hotels for this occasion, as well as your kind recommendation to the travel community. These positive opinions are a motivational tool to continually improve the quality of the services we offer. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Pineda Splash - 30º hotels. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We thank you for your very kind words about our overall team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. On behalf of our entire team, we greatly look forward to your return. Pineda Splash - 30º hotels
Andreea Bira
hace 1 año - 5 (Experiencia positiva)
Stuff it's 10* stars!! They should get a bonus payment for their interactions with the guests. Good very tasty, hotel very clean, weather was amazing. 10*
Respuesta de FERGUS Club Pineda Splash
Dear Andreea Bira , First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel. I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. On behalf of our entire team, we greatly look forward to your return. Hotel Pineda Splash- 30º Hotels
Kasey Allen
hace 1 año - 5 (Experiencia positiva)
Héctor Ksionda Lara
hace 1 año - 5 (Experiencia positiva)
Las habitaciones son muy limpias y cómodas, con terrazas muy bonitas. Además el servicio de comidas y de limpieza es excelente, la ubicación es perfecta ya que está al lado de la estación de tren y de la hermosa playa q tienen. Por último los animadores q trabajan con muchísimas ganas y son todos espectaculares, es muy fácil hacerte amigo de todos como Arnau, David, Jaime, María, mamen, Noa, lucia y Ed. Todos ellos son majísimos y realizan espectáculos y juegos para todas las edades con su mayor ilusión y buen trabajo
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Estamos encantados de que haya disfrutado al programa de entretenimiento organizado por nuestro equipo de profesionales, así como de su amabilidad y entusiasmo. Ellos se aseguran de que todos los invitados se unan a las actividades diarias para que puedan tener momentos memorables entre nosotros. Sin duda compartiremos sus felicitaciones con todo el equipo. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Luby
hace 1 año - 5 (Experiencia positiva)
Lovely family hotel the kids are never bored! Food is good too fresh food cooked! The mini club is amazing too the workers work so hard entertaining the children running clubs throughout the day and then entertainers at night! Be happy to come again 😊
Respuesta de FERGUS Club Pineda Splash
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
jan pavelka
hace 1 año - 2 (Experiencia negativa)
Dobrý den při příjezdu na hotel v 11hod odpoledne sme zaplatili 30€ daň nechali nás čekat 3 hod na recepci protože uklízení pokoj po 3 hod. Nebylo uklizeno po hádce na recepci nám bylo nabídnout jiný pokoj talíře špinavé jídlo běs chutě minulý rok jsme bily v hotelelu Princes Benidorm moc bobr lituji že jsme nejeli spatky
Respuesta de FERGUS Club Pineda Splash
Dear Jan, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding your comment about paying taxes, what you paid was the tourist tax, which is a tax implemented by the government of Catalonia and paid by all tourists who stay in the accommodation, it is not a thing from the hotel but comes from marked by the government. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Pineda Splash - 30º hotels we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience. Pineda Splash - 30º hotels.
Dariusz Ludygard
hace 1 año - 4 (Experiencia positiva)
Wakacje udane rodzina zadowolona byliśmy od 12.06 do 19.06 jedzenie każdy znajdzie coś dla siebie ale fakt dzień w dzień raczej to samo ,pokoje sprzątanie na żądanie kartka na klamkę ,all alkohole ok rowniez każdy coś dla siebie znajdzie ,system z ticketami myślę że jest ok nie ma bałaganu czasem fakt trochę trzeba postać w kolejce ,baseny ok dużo frajdy niestety nam ktoś zawinął ręcznik z basenu pewnie po to była ta kaucja 100euro ,animacje po hiszpańsku ok dziennie raczej to samo Itaka niestety słabo bez siły przebicia ,morze piękne 5min spacerem no ale bardzo głęboko od brzegu no i niestety dużo kamieni na plaży i w morzu tak że stopy bola po dłuższym spacerze,kolejka do Barcelony 47 euro w 2 strony rodzina 2+2,tam taxi pod stadion camp bou 15e i powrót 10e,miasteczko spokojne ładne
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. Pineda Splash - 30º Hotels
Sarah Philipsen
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🌊 The staff at reception was super helpful and friendly, always there to assist with anything we needed. 🌟 The bar and restaurant menu exceeded my expectations, with delicious food and drinks. 🍹 And the breakfast, lunch, and dinner were all top-notch. 🍴 The entertainment team was great as well, providing fun activities for both kids and adults. 🎉 Overall, I had a fantastic experience at Hotel Pineda Splash and would highly recommend it to anyone looking for a great vacation spot! 👍
Respuesta de FERGUS Club Pineda Splash
Dear Sarah, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash- 30º Hotels
Katie Busko
hace 1 año - 4 (Experiencia positiva)
We had a really good holiday in Spain. The good points are that the hotel is near the train station and it is so easy to use the trains to travel to Barcelona and to other resorts in the area. The hotel is clean and nicely decorated. The food was good with good choices but the snacks were not so great. Usually cold left over breakfast or lunch. The pools are nice and it appeared great for families with children. There was good entertain for the kids in the day and evening. There are also 2 pool tables and some other games for kids. The free drinks didn't appear to contain much alcohol but branded alcohol was cheap to buy at the bar. We had an issue with our room when we arrived. We weren't given the room we had booked and didn't have a balcony. After a bit of messing around trying to sort it we decided to stay in the room we were given as they didn't have the room we booked avaliable. The room we had was big enough for us, couple. We had plenty of space for our clothes and a large shower room. I wouldn't recommend Pineda as a location for a holiday as it is very quiet and a bit rundown. But if your planning to stay in the hotel or travel around its fine as a base.
Respuesta de FERGUS Club Pineda Splash
Dear Katie, We are very grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Pineda Splash - 30º hotels. Also are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are sorry that our location was not to your liking. The surroundings of the hotel, being located outside the hustle and bustle of the city, are quiet, which is a guarantee of a good rest. Likewise, it is very close to some tourist attractions. Thank you for your nice review, Pineda Splash - 30º hotels
Roman J
hace 1 año - 3 (Experiencia positiva)
Mieliśmy przez kilka dni dziecko chore. Obsługa restauracji nie pozwoliła nam zanieść jedzenia dla córki mimo opcji all inclusive. Zasady miały zagłodzić córkę?
Riad SEJIL
hace 1 año - 4 (Experiencia positiva)
Très bon hôtel, dommage que les proposition de plats ne soit pas plus variées. Personnel excellent très à l'écoute.
Respuesta de FERGUS Club Pineda Splash
Merci pour votre appréciation sur votre séjour au sein de notre hotel Pineda Splash - 30º hotels . Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Veuillez accepter nos sincères excuses pour ne pas avoir su satisfaire vos attentes par rapport à notre régime Tout Compris. Nous avons transmis vos remarques aux départements concernés pour information et ultérieure révision. Encore merci pour avoir choisi notre hotel pour vos vacances et nous espérons vous acceuillir à nouveau et d'avoir l'opportunité d'exceder vos attentes lors d'une prochaine occasion. Pineda Splash - 30ºHotels
Anneke Klijnstra
hace 1 año - 5 (Experiencia positiva)
Ferdy De Haan
hace 1 año - 5 (Experiencia positiva)
Leuk en vriendelijk animatieteam! Veel te doen voor de kinderen (en volwassenen). Bar personeel vriendelijk en snel.
Respuesta de FERGUS Club Pineda Splash
Beste Ferdy, We zijn erg blij dat u genoten heeft van uw verblijf bij ons. Bedankt voor het kiezen van ons als u de omgeving bezoekt. We kijken ernaar uit u binnenkort weer te mogen verwelkomen. We willen u graag laten weten dat ik uw beoordeling heb gedeeld met het team om hen te laten weten wat de impact is van wat ze doen op hun dagelijks leven met gasten en ze waren allemaal blij om uw prachtige opmerkingen te horen. Nogmaals bedankt voor het delen van uw ervaring met ons en we kijken ernaar uit om u binnenkort weer van dienst te zijn. Pineda Splash - 30º Hotels
Γιώργος Καραγιαννίδης
hace 1 año - 3 (Experiencia positiva)
Karlie Tindall
hace 1 año - 4 (Experiencia positiva)
Hotel and rooms were always clean and tidy. Bar and waiting staff were always polite and helpful. Entertain team were really great, friendly and always with a smile on their faces 😁
Respuesta de FERGUS Club Pineda Splash
Dear Karlie, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In particular, we are very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash - 30º Hotels
ela tural
hace 1 año - 5 (Experiencia positiva)
qould recommend but only flaw for picky eaters food might not be the best but still most is okay
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays and for the review you shared on , all of your kind words about your stay with us are great to hear. Pineda Splash - 30º Hotels
Rafał Lorenc
hace 1 año - 5 (Experiencia positiva)
Marek Stróżyk
hace 1 año - 5 (Experiencia positiva)
Marcin Górski
hace 1 año - 5 (Experiencia positiva)
"Just got back from very comfortable stay at Hotel Pineda Splash in Pineda de Mar! 🌞🏖️ The food at the bar and restaurant was delicious and exceeded my expectations. 🍴👌
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours and exceed your expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Pineda Splash - 30º hotels
Reginaldo César Pimentel
hace 1 año - 5 (Experiencia positiva)
My recent stay at Hotel Pineda Splash in Pineda de Mar was exceptional. The reception team was extremely attentive and assisted me with all of my needs. The menu at the bar and restaurant exceeded my expectations, with a wide variety of delicious options. The breakfast, lunch, and dinner were all of excellent quality. The animation activities were well-organized and enjoyable for all ages, and the nightly entertainment was top-notch. I highly recommend this hotel for a memorable and enjoyable vacation experience.
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. The best regards, Pineda Splash - 30º Hotels
micpedersen2
hace 1 año - Sin rating (Experiencia negativa)
Kan ikke anbefale dette hotel til nogen. De havde slet ikke styr på indtjekning da vi kom, og fik ikke det værelse vi havde booket og betalt ekstra for. |Maden er ikke værd at spise og vil ikke give det til hverken hund eller kat!! Det er smagløst meget ringe. Vi endte med maveforgiftning.||Vi talte med flere familier, som ikke ville spise på hotellet, men måtte ud og spise på restauranter i nærheden fordi maden på hotellet var så ringe! ||Kan på ingen måde anbefale dette til nogen.
Adam p (Pet123)
hace 1 año - 5 (Experiencia positiva)
Kirsty Stigle
hace 1 año - 5 (Experiencia positiva)
The rooms were average so was the food.The lifeguards were brilliant always watching out for children keeping them safe but also having fun. However the other reviews say check in was horrible that's a lie because we checked on in 5 minutes.I would highly recommend for the place, arcades, pools, entertainment 5 stars 🤩🤩🤩🤩🤩 the meal options are ok but breakfast 🥞 is by far the the best because of the choice of food. I loved the pool and the staff. I would go there again if I could. Pools were a bit cold but you get used to it. I would recommend the place .The beaches were amazing because the water was crystal clear 🤩🤯.
Respuesta de FERGUS Club Pineda Splash
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. At Pineda Splash - 30º hotels we have always welcomed an international clientele, and we are very pleased to read that the multicultural ambiance added a value to your overall holiday expérience.
John Deacon
hace 1 año - 4 (Experiencia positiva)
We just came back from a great family holiday at 30 degrees. The hotel is nice and modern, with a warm welcome and very friendly staff. It's very clean and has some really good facilities. Our room was a great size with a large balcony with views of the surrounding area and the ocean. My only issue with the rooms was the air conditioning was rubbish. Even on the lowest settings you could barely feel it. The bar staff were great, however the set up was a bit rubbish. Only the main bar was open which meant that there was always a large queue for drinks (see pictures). Also they have a strange policy where you can only get a drink if you return your glass or have a drinks ticket. There was an outside bar that could have been used during busy times but they never opened it. The restaurant was ok. The staff again were very friendly, but the food was very hit and miss. It seemed like often if something wasn't used up they used it in a different way the next day; for example if they had turkey steaks one day, the next day there was turkey stew. Also things would regularly run out and there would be a long wait before it was topped up. That being said some of the food was delicious, especially the fish dishes and the breakfasts were great. The pool areas were really good, with a choice of kid friendly areas, an infinity pool, and a decent sized main swimming pool. Life guards were always on duty and we never struggled to get a bed by the pool. Over all a good experience and we had a great time.
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments will be informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º hotels
Olga Hannigan
hace 1 año - 4 (Experiencia positiva)
A. D.
hace 1 año - 5 (Experiencia positiva)
Dave Gingell
hace 1 año - 5 (Experiencia positiva)
Clean and tidy, food ok-ish. Hit and miss on quality but overall quite mediocre. Great for kids
Respuesta de FERGUS Club Pineda Splash
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match yoru expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean end comfortable at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
natalie cook
hace 1 año - 4 (Experiencia positiva)
Kinga Bednarek
hace 1 año - 5 (Experiencia positiva)
Nick Watts
hace 1 año - 5 (Experiencia positiva)
Lovely hotel, much better than we expected, the pools were clean and the staff were helpful. With a fantastic range of varied meals each day we were always catered for. 🍹🏖️
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Pineda Splash - 30º hotels
Tai
hace 1 año - 1 (Experiencia negativa)
Would leave 0 stars if possible honestly. The worst holiday experience ever. These reviews must be a lie because everyone I’ve spoken to at the hotel have said the same thing to say regarding food and staff 😂😂 Check in took 45 mins, staff was adamant we didn't have a reservation then turns out they were looking at the wrong one the entire time. Next, Zainab at reception wrote down our credit card details including the security code on a piece of paper and put it in her back pocket thinking we didn't see, I had to ask her to remove it to which she denied and then I had to ask another member of staff to get her to remove it and they took it out of her pocket and ripped it up! Only got “sorry about that” HORRENDOUS. Food is the worst l've ever eaten, l've had food poisoning from the hotel and I'm 6 months pregnant, being served raw chips, sprouted potatoes, raw Turkey. Just god knows what kind of dishes that look like sh** on a plate. NO allergens listed, my daughter has a dairy allergy which they were told and everything they said was dairy free (having to ask every dish because nothing was listed) she reacted too, she has lived on the manky fruit they serve and chips the entire time because staff are useless. Raw chicken being served with the same gloves they used to serve the meat next to it 😂 Bland sloppy food. Staff are not helpful and don't speak adequate English. The card issue was the cherry on top. Never ever ever coming back. No cot in room even though we asked for one and had to wait for this after the check in chaos. Pool doesn’t open till 10 so always a que of people, when asking why this was the staff said “this is normal” it definitely isn’t lol. Please AVOID.
Ireana
hace 1 año - 5 (Experiencia positiva)
Hannah McNaghten
hace 1 año - 5 (Experiencia positiva)
We’ve just come home from a fantastic stay at Pineda Splash. The hotel staff couldn’t do enough for their guests and their hospitality was second to none. Friendly and family oriented hotel. Good variety of food for breakfast and dinners. ( I can’t say on behalf of lunch as we were only half board ). Evening entertainment was enjoyable and variety of things for the children to do throughout the day. There was host - I didn’t catch his name but he was brilliant when it came to hosting the evening entertainment, always up dancing and singing along. Rooms were clean, tidy and spacious. Would recommend and would stay here again.
Respuesta de FERGUS Club Pineda Splash
Dear Hannah, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Ashley Brown
hace 1 año - 5 (Experiencia positiva)
My recent stay at Hotel Pineda Splash in Pineda de Mar was absolutely delightful. The hotel's cleanliness was impeccable and the reception team was incredibly helpful throughout my stay. The bar and restaurant offered a wide variety of tasty options that exceeded my expectations. The breakfast, lunch, and dinner were all top-notch. I highly recommend this hotel for a relaxing and enjoyable vacation experience.
Respuesta de FERGUS Club Pineda Splash
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are grateful for your highlight on the efforts of our housekeeping and reception team On behalf of our entire team, we greatly look forward to your return. Best regards Pineda Splash-30º Hotels
gemma underwood
hace 1 año - 4 (Experiencia positiva)
We had a great week here in May. Our room was lovely and clean. All the staff were great and very accommodating, always fussed over our little boy. All the food was great , plenty to pick from, and very well labelled. Especially with me gluten-free. It would have been great if on the labels it stated whether there were nuts in the food or not. We have a nut allergy in our family. It would have saved the staff time having to go and find out for us. The staff were great at finding out whether or not there was any, and no trouble at all. It would just have helped the staff out so they were not always having to go and find out for us. The entertainment team was amazing Thank you for such a great week, Lucia Mamem, David, Jamie, Noa, Maria, and Ed Apologies if I missed anyone. The weather was a little unsettled while we were on holiday, and it was amazing having them to give our little one something to do on those rainy mornings or afternoons in between some sightseeing. Thank you so much. Our little hasn't stopped talking about you all xx
Respuesta de FERGUS Club Pineda Splash
Dear Gemma, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Patricia Fernandes
hace 1 año - 5 (Experiencia positiva)
I just came back from a fantastic stay at Hotel Pineda Splash in Pineda de Mar! 🌴 The hotel was super clean and the staff at reception was always there to help with anything we needed. 🙌 The food at the bar and restaurant was delicious and exceeded our expectations. 🍴 Breakfast, lunch, and dinner were all amazing. ⭐️⭐️⭐️⭐️⭐️ Overall, I highly recommend this hotel for anyone looking for a relaxing and enjoyable vacation. 🌞 #HotelPinedaSplash #PinedadeMar #VacayVibes
Respuesta de FERGUS Club Pineda Splash
Thank you for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the réception, the kitchen and the cleaning ladies. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards Pineda Splash-30º Hotels
Stefan Kosciow
hace 1 año - 5 (Experiencia positiva)
Radu Amarie
hace 1 año - 3 (Experiencia positiva)
Cherishe de Jonge
hace 1 año - 4 (Experiencia positiva)
Alle medewerkers zijn behulpzaam en vriendelijk. Mooie schone kamers, prima kussens en matrassen. Het eten was prima, geen culinaire hoogstandjes maar we hebben allen lekker gegeten (all inclusive). De zwembaden waren top, vooral de constante aanwezigheid van badmeesters. Erg prettig! Veel ligbedjes voorzien van tafel en parasol. Gelegen in het centrum. Je bent zo in de winkelstraat, bij het station en het strand. Nadeel was dat het hotel ontzettend gehorig is. Mensen slaan met deuren waardoor alles trilt. Tot de late uurtjes doorfeesten en dan stommelen over de gangen, zingen en gillen. Het hotel betrof veel asociaal volk; veel Engelsen maar ook de Nederlanders konden er wat van. Iets minder drank schenken zou wonderen doen...
Respuesta de FERGUS Club Pineda Splash
Beste Cherishe, Allereerst feliciteren wij u met uw zilveren huwelijksverjaardag en wij danken u voor het kiezen van ons hotel Pineda Splash - 30º hotels voor zo'n speciale gelegenheid. Wij scheppen er veel genoegen in om het bezoek van al onze gasten “fantastisch” te maken, vooral als het gaat om speciale gelegenheden. Aan de andere kant bedanken we u voor het wijzen op de vriendelijkheid en het enthousiasme van ons personeel, hun vriendelijkheid en behulpzaamheid zijn de belangrijkste kracht van ons hotel en we zullen ze zeker allemaal feliciteren namens u voor hun bijdrage aan uw welzijn tijdens uw verblijf bij ons. Wij danken u nogmaals voor deze zeer vriendelijke beoordeling van ons hotel en we kijken ernaar uit om u in de toekomst weer van dienst te zijn.
STUART LISTON
hace 1 año - 4 (Experiencia positiva)
Dorthe Kohlmetz
hace 1 año - 5 (Experiencia positiva)
Andy Cliff
hace 1 año - 5 (Experiencia positiva)
A welcoming hotel set in a nice location in Pineda De Mar situated next to the mini train . The staff really make this place from reception to kitchen they can never do enough for you. Entertainment and bar staff are a ten out of ten. Food was different everyday and always a good selection. Please ask for drink tokens if you are all inclusive this was the only thing not explained to us but there was allot to get through. We will certainly be coming back.
Respuesta de FERGUS Club Pineda Splash
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We cannot tank you enough on your remarks on hotel staff, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. These positive opinions are a motivational tool to continually improve the quality of the services we offer. Once more we thank you for choosing our hotel for your holiday and certainly are very excited to have you with us again in the future. Pineda Splash - 30º hotels
drumziger
hace 1 año - 5 (Experiencia positiva)
Had a fantastic holiday here with grandkids. All inclusive and San Miguel on draught. Kids loved the pool and the entertainment staff were some of the best I've ever seen. Well done 👏 and thanks for a great holiday
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal/drink plan. Furthermore, we are really pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kindest regards, Pineda Splash - 30º hotels
Craig Batty
hace 1 año - 5 (Experiencia positiva)
Katarzyna
hace 1 año - 5 (Experiencia positiva)
Karokiu style
hace 1 año - 5 (Experiencia positiva)
Hotel rewelacyjny: jedzenia, obsługa, czystość. Na minus słabo wyciszone pokoje i mega głośno krzyczące dzieci.
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are very sorry for the noise in your room, we will take note for future improvements. Thank you for taking the time to share your review with us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Hope to see you again in here at Pineda Splash Hotel. Regards, Pineda Splash - 30º hotels
Gerwyn Jefferies
hace 1 año - 5 (Experiencia positiva)
Evie Smith
hace 1 año - 5 (Experiencia positiva)
Ania Stróżyk
hace 1 año - 5 (Experiencia positiva)
JOAQUIN BONET CABALLERO
hace 1 año - 3 (Experiencia positiva)
Edgars B
hace 1 año - 4 (Experiencia positiva)
Kamil B
hace 1 año - 4 (Experiencia positiva)
bijji hassan
hace 1 año - 5 (Experiencia positiva)
Magnifique hotel avec un personnel au top et de la bonne cuisine. Les chambres sont spacieuses et propres. Mention spécial aux personnels pour son professionnalisme sa bonne humeur.
Respuesta de FERGUS Club Pineda Splash
Cher bijji hassan, Nous sommes ravis de recevoir votre message positif. Je vous remercie pour vos compliments envers notre personnel, leur gentillesse et disponibilité étant sans doute une de nos plus grandes forces, je ne manquerai pas de les feliciter de votre part pour leur contribution à votre bien être pendant votre séjour parmi nous. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Pineda Splash - 30º hotels
Ross Perkins
hace 1 año - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Pineda Splash 30º Hotels
Darragh Davis
hace 1 año - 5 (Experiencia positiva)
Kids club was very entertaining for the kids and they loved the pools , had no issues with the hotel , the staff especially the kids club staff were extremely friendly and approachable.
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are specially pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Pineda Splash - 30º hotels
Radoine El-A
hace 1 año - 2 (Experiencia negativa)
Séjour en famille extrêmement décevant : Hôtel très (trop) bruyant de jour comme de nuit donc pour le repos faudra repasser, très difficile de se garer à proximité (ils n'avaient plus de places payantes), chambres exigus pour 2 adultes et 2 enfants alors qu'on a réservé une "Quadruple Deluxe" sans rangement pour les affaires, chauffage dans la chambre au maximum et climatisation non fonctionnelle (+ pas possible d'ouvrir la baie vitrée à cause du bruit), etc... Résultat : Nous avions réservé pour 4 nuits car besoin de repos et déconnexion, nous avons finalement littéralement fui au bout de la 2nd nuit !!! (Sans remboursement bien évidemment hein) Ps : Pour les "bons points", petit-déjeuner correct, hôtel propre et personnel qui semble vouloir faire de son mieux mais ne peut in fine jamais rien faire de plus.
Respuesta de FERGUS Club Pineda Splash
Cher Radoine, Merci pour le temps que vous avez consacré à partager une appréciation sur votre récent séjour au sein de notre hotel Pineda Splash - 30º hotels. Nous avons pris bonne note de vos commentaires sur le bruit autour de la piscine et regrettons les inconvénients causés que nous ne manquerons pas de partager avec notre responsable de département pour information et ultérieure révision, chez Pineda Splash - 30º hotels nous croyons que les activités sportives et ludiques font partie du véritable sentiment de vacances bien que nous comprenions que ce ne soit pas un sentiment partagé par tous nos clients, c'est pourquoi nous assurons toujours la possibilité à nos clients de profiter de parties de l'hotel sans bruit pour ceux qui préfèrent se détendre et lire en toute tranquilité. Nous vous remercions pour vos aimables commentaires envers notre équipe d'animation car ils travaillent tous très dur au quotidien afin d'entretenir nos clients, nous ne manquerons donc pas de leur transmettre vos éloges car ils seront ravis de savoir que vous avez apprecié leurs efforts. Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c'est pourquoi nous espérons avoir à nouveau l'opportunité de vous servir et de restaurer votre confiance envers Pineda Splash - 30º hotels lors d'une prochaine occasion. Cordialement, L'Équip du Pineda Splash - 30º hotels
Riad Sejil
hace 1 año - 4 (Experiencia positiva)
Presque parfait.
Respuesta de FERGUS Club Pineda Splash
Chere Raid, C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à partager votre expérience personnelle au sein de notre hotel Pineda Splash - 30º hotels. Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre hotel pour votre visite à Pineda Splash - 30º hotels. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Pineda Splash - 30º hotels
Aaron Steele
hace 1 año - 5 (Experiencia positiva)
Children's entertainers are absolutely amazing
Respuesta de FERGUS Club Pineda Splash
Dear Aaron, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Google readers. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Pineda Splash - 30º hotels
christelle jacquet
hace 1 año - 4 (Experiencia positiva)
Andrea Palmer
hace 1 año - 4 (Experiencia positiva)
Beautiful hotel with lots to do for the kids, food was lovely, staff lovely
Respuesta de FERGUS Club Pineda Splash
Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us
Jamie MacDonald
hace 1 año - 5 (Experiencia positiva)
Amazing
Respuesta de FERGUS Club Pineda Splash
Dear Jamie, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Pineda Splash - 30º hotels
Olivia Nelder
hace 1 año - 4 (Experiencia positiva)
I had a blast at Hotel Pineda Splash in Pineda de Mar! 🌊 The animation team was amazing and kept us entertained all day and night. 🎉 The hotel's sustainability policy was also impressive. ♻️ The cleanliness was good, but I did notice some areas could have used a bit more attention. Overall, I had a great stay! 👍 #HighlyRecommend #FamilyFun #BeachVacay 🏖️
Respuesta de FERGUS Club Pineda Splash
Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us
Scott Nolan
hace 1 año - 5 (Experiencia positiva)
Margus Ingver
hace 1 año - 5 (Experiencia positiva)
Shraddha Sheth
hace 1 año - 4 (Experiencia positiva)
Was really nice ..
Respuesta de FERGUS Club Pineda Splash
Dear Shraddha, Thank you for the time you spent to share your feedback on your recent stay at our Pineda Splash - 30º hotels , to be considered as one of the best hotels you stayed at is certainly high praise. We are so glad to hear that you were able to enjoy your holliday in our Pineda Splash - 30º hotels. It is always a pleasure to hear that we were able to achieve all your expectations. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Pineda Splash - 30º hotels
Dominika Dominika
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🌴 The hotel was spotless, the reception team was super helpful and the food at the bar and restaurant exceeded my expectations. 🍔🍹I highly recommend this hotel for anyone looking for a relaxing and fun holiday . ⭐⭐⭐⭐⭐
Respuesta de FERGUS Club Pineda Splash
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times
Maby
hace 2 años - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and I had a great time! Cleanliness was top-notch, the reception staff was very helpful, and the food was delicious. The entertainment was also great, with something for everyone. Highly recommend!
Respuesta de FERGUS Club Pineda Splash
Dear Maby, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels, we are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º Hotels
Pilar Fernández
hace 1 año - 5 (Experiencia positiva)
Fin de semana en Hotel Pineda Splash con la familia para celebrar un cumpleaños. Primero elogiar y agradecer el trabajo de todo su personal, desde la recepción, super rápidas y eficientes, al personal de la sala del comedor, atentos, simpáticos, a las camareras de las habitaciones, etc, y en especial a todo su equipo de animación, simplemente de 10, han hecho que nuestra estancia, y la de nuestros hijos, fuera muy amena y entrenida. Buenas instalaciones: habitaciones amplias y cómodas. Buena limpieza. Comida: buffet libre y comida sencilla, pero variada. Tres piscinas, con toboganes, zona jacuzzi, etc. Parque infantil. En general hotel recomendable si quieres disfrutar de una estancia en familia.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Estamos encantados de leer que le gustó la manera en que nuestro equipo de recepción le recibió al llegar y la rapidez con la se le fue realizado el check in, sin ningún tipo de molestia, como es de esperar.
Laura Dawson
hace 1 año - 5 (Experiencia positiva)
Guido Van De Voorde
hace 1 año - 4 (Experiencia positiva)
Harry Harnden
hace 1 año - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! The hotel was super clean and the reception team was so helpful with everything I needed. The rooms were spotless and had a dent size to them - only downside was at night with 3 of us in the room, the fan pumped out warm air so it made the room really stuffy at times. The food at the bar and restaurant exceeded my expectations and the breakfast, lunch, and dinner were all great with choices. I would definitely recommend this hotel for a great holiday experience and will definitely be returning!
Respuesta de FERGUS Club Pineda Splash
Dear Harry, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Pineda Splash - 30º hotels
Karina Hovsepyan
hace 1 año - 3 (Experiencia positiva)
Hotel tres bien placé mais très bruyant. On entend les voisins parler dans les chambres à côté.
Respuesta de FERGUS Club Pineda Splash
Cher Karina, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hotel Pineda Splash - 30º hotels . Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous delivrons. Nous ne pouvons certainement pas laisser un client repartir avec un sentiment d’insatisfaction. C’est pour cette raison que les points évoqués seront discutés entre les équipes pour voir où nous pouvons nous améliorer. Pineda Splash - 30º hotels team.
Jean.pierre Blouet
hace 1 año - 4 (Experiencia positiva)
Pas d animation en français, attention aux gastro
Respuesta de FERGUS Club Pineda Splash
Cher Jean Pierre Blouet, Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos. Nous regrettons sincèrement votre déception sur notre programme d'animation, surtout car notre équipe s'efforce de garantir une variété d'activités tout au long de la journée et de divertissants spectacles en soirée, néanmoins nous ne manquerons pas de partager vos commentaires avec notre responsable de département pour information et amélioration. Nous sommes également navrés de lire que notre restaurant buffet n'a pas su satisfaire vos attentes car la qualité et variété des plats porposés est une de nos principales forces. Nous prenons tout commentaire concernant notre gastronomie très au serieux car nous souhaitons que ce soit un des meilleurs aspects de l'expérience générale vécue au sein de nos hotels. Nous espérons sincèrement avoir l'occasion de vous revoir pour regagner votre confiance et vous offrir une meilleure expérience. Bien cordialement, Pineda Splash - 30º hotels
Margaux Mathieu
hace 1 año - 2 (Experiencia negativa)
Après 1 semaine passée dans cet hôtel, je rejoins beaucoup de commentaires disant que cet hôtel est clairement adapté aux familles avec enfants. Mais pour les gens qui veulent du calme et du repos, passez votre chemin. Pour ma part, même si nous voulions ne serait-ce que profiter de la matinée pour nous reposer. Impossible des 7h30, les portes claquent, les chambres sont très mals insonorisées, donc pour le repos, il faudra repasser. Également concernant les chambres (qui sont globalement biens), le lit est assez étroit et dormir à deux peut parfois être un défi. Il faudra également composer avec les incivilités des autres clients dont l’hôtel n’est clairement pas responsable (personnes criant à 1h00 du matin, courant dans les couloirs,…). Ce qui a rendu notre séjour assez désagréable puisque cela se produisait quasiment toutes les nuits. Niveau nourriture, c’est clairement ok. Mais tous les jours la même chose ou presque avec peu de diversité. Beaucoup de choses surgelées et peu diversifiée mais niveau rapport qualité prix, c’est ok. Hormis cela, l’hôtel est très bien placé. 5min de la gare, 1h de Gerone et Barcelone. Une place assez agréable et globalement un bon cadre de vie. Bref si vous avez des enfants et que vous cherchez un bon rapport qualité prix avec des chouettes activités. Vous pouvez y aller Mais si cherchez la tranquillité, vraiment passez votre chemin.
Respuesta de FERGUS Club Pineda Splash
Merci pour le temps que vous avez consacré à partager votre opinion. Il semble bien en lisant vos commentaires que certains aspects de votre séjour n'ont pas reflêté nos standards de service habituels. Veulliez accepter nos sincères excuses pour ne pas avoir su vous offrir un impéccable moment de repos en cette occasion. Nous souhaitons également vous remercier pour avoir souligné la bonne relation qualité-prix de notre établissement car nous faisons toujours de notre mieux afin de garantir les prix les plus compétitifs pour nos clients. Nous faisons de notre mieux pour assurer que les niveaux de bruit restent toujours dans les limites raisonnables afin que nos clients ne soient pas dérangés par la circulation extérieure bien que nous ne puissions contrôler le bruit des services locaux de la municipalité qui viennent collecter les dechêts. Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.
Daniela Wanga
hace 1 año - 1 (Experiencia negativa)
There was no variability in the food, everyday the same thing. Staff are very very rude and don’t even care to help. Looks like they don’t even have a manager. Was a very terrible staying.
Respuesta de FERGUS Club Pineda Splash
Dear Daniela, Thank you for leaving your opinion to us, but we can't let any costumer leave insatisfacted. Mean while we took a good look to your situation and, even tho we accept your opinion we feel the need to explain ourselves. Regarding the food, our menu changes every week to ensure that clients who stay longer don't have to feel that there is no variety of food and we also insure that on the daily meals he same happens. We focus on trying to give a menu to everyone but we can't insure all tastes, and for that we apologize. Regarding the manager situation, we can't ensure that the manager is present during all time the hotel functions, especially because we work 24 hours a day, meanwhile we have representatives who are always there for everyone. Unfortunatelly if the costumer doesn't accept hour representatives we can't offer a better option. Also we would like to remember that some staff doesnt speak other lenguages or neither have the obligation to it since we offer a reception and specific people with lenguage knowledge to help every costumer. With the best Regardings, Pineda Splash - 30º Hotels
Laia Monllaó González
hace 1 año - 3 (Experiencia positiva)
Les habitacions estan bé, el personal de neteja és un amor i l’hotel està ben ubicat, però el menjar no està bo, un dels cuiners insulta (ens va dir que si menjàvem tant ens posaríem com a vaques, diverses vegades durant la nostra estada) i les recepcionistes no ajuden gaire quan tens algun problema (ens vam queixar 3 vegades que ens entrava fum de tabac amb la finestra tancada, nosaltres no fumem).
Respuesta de FERGUS Club Pineda Splash
Estimada Laia, Moltes gràcies pel temps dedicat a compartir les vostres impressions personals sobre la vostra estada al Pineda Splash - 30º hotels . Sempre estem oberts a rebre els vostres comentaris, ja que això ens permet millorar contínuament l'experiència que creem per als nostres clients. També hem pres nota de les seves observacions sobre les experiències culinàries i sincerament lamentem llegir que ens quedem per sota de les vostres expectatives culinàries en aquesta ocasió. Tot i que ens agradaria aprofitar l'oportunitat per assenyalar que els nostres xefs segueixen una rotació de menú setmanal incloent-hi una àmplia gamma d'especialitats, tant locals com internacionals, per satisfer tots els requisits alimentaris i complaure els paladars més exigents. És per això que sentim en llegir que no vam ser capaços de conquerir el seu i comunicarem les seves crítiques al nostre equip. Estem molt concertats en llegir els vostres comentaris sobre el servei que ha rebut durant la seva estada al nostre hotel, sobretot perquè els seus comentaris no reflecteixen l'estàndard habitual de servei que ens esforcem a assegurar als nostres hostes. No obstant això, pot estar segur que la seva opinió serà compartida amb els nostres caps de departaments per informar-los i actuar en conseqüència. Esperem que no estigui tot perdut i ens contacte de nou quan visiteu la zona, ja que ens encantaria que ens permetés oferir-li una millora en els serveis. Equipo Pineda Splash - 30º hotels.
Lola Smart
hace 1 año - 5 (Experiencia positiva)
Spent a week here with my toddler and partner. The hotel was very clean and the rooms were comfortable and clean if a little small. The highlight was the mini club and the friendly staff who did their best to keep everyone happy and entertained. The food was plentiful and had a lot of variety. Check in was very slow and we had a long time to wait but they did give my toddler a gift to cheer her up. The pools were still very cold which was a shame but the beach was nearby, only five minutes away. Overall this hotel is in a great location and definitely child friendly. I would recommend
Respuesta de FERGUS Club Pineda Splash
Dear Lola, Thank you very much for the time you spent to share your personal impressions of your stay at our Pineda Splash - 30º hotels .We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for our hotel. We thank you for your very kind words about our entertainment team and the other staff of our establishment, as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once again, we hope to see you again soon to welcome you with our best smile and make you feel at home. Kind regards, Pineda Splash - 30º hotels
Nowy Gracz
hace 1 año - 3 (Experiencia positiva)
Hotel na pewno nie zasługuje a 4* a co najwyżej na 3*. Jedzenie jest ok bo zawsze jest co wybrać. Korzystałem z opcji HB więc nie wypowiem się jak to wygląda w All. Jako baza wypadowa do Barcelony to uważam, że trochę daleko mimo, iż do stacji kolejowej blisko to czas dojazdu to 1h15min. Do zwiedzania Katalonii jak się wynajmie samochód będzie ok. Problem tylko z parkingiem w Pineda de Mar. Prawie wszędzie płatny ale da się coś znaleźć dzięki pomocy personelu z recepcji. Pokoje niestety trochę małe i jest dość głośno. Słychać wszytko z korytarza. Nie chce mi się wszystkiego opisywać ale jest sporo dziwnych rzeczy, z którymi pierwszy raz się spotykam. Jakość wyposażenia słaba i nawet podłoga na korytarzu naprawiana na taśmę klejącą :) Ogólnie hotel dla rodzin z małymi dziećmi na co nie zwróciłem uwagi przy wyborze hotelu bo i tak na całe szczęście mało w nim przebywałem. Na pewno ponowny raz tu nie zawitam.
Respuesta de FERGUS Club Pineda Splash
Dear Nowy Gracz, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We lament reading that your experience was not as good as it should have been. Our team works hard everyday to make you feel like home, we are sorry to read that we could not provide you this experience. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Pineda Splash - 30º hotels
Cristina Blasco Montañes
hace 1 año - 4 (Experiencia positiva)
Umut Baumeister
hace 1 año - 5 (Experiencia positiva)
Sehr schönes Hotel. Waren für ein längeres Wochenende hier. Es hat uns sehr gefallen. Alles war sauber und ordentlich. Gerne wieder.
Respuesta de FERGUS Club Pineda Splash
Dear Umut, Thank you for making Pineda Splash - 30º hotels your choice hotel on this occasion and for your very kind recommendation to the travel community of , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We hope to see you again soon to welcome you with our best smile and make you feel at home. Best regards, Pineda Splash - 30º hotels Team
Lisa Evans
hace 1 año - 2 (Experiencia negativa)
Exceptionally clean hotel throughout, kids entertainment & staff are fantastic & work very hard. Food was as expected for all inclusive however a few occasions some was cold. Unfortunately the week we stayed there were 2 separate bookings of students in the hotel. On thier arrival the reception area was chaotic with no organisation or consideration for guests already there trying to manoeuvre through area. They certainly made thier presence known as they were allocated all over the hotel. We had 4 nights of relentless running up & down corridors, doors constantly knocking & slamming & feeling as if we were in a youth hostel. The all inclusive was taken over by them & often dishes left empty as demands couldn't be met. 4 toasters isn't enough for the volume of guests you have either. Sadly we won't be returning, maybe we came on the wrong week but your mixture of guests didn't leave us feeling relaxed
Respuesta de FERGUS Club Pineda Splash
Dear Lisa Evans, We would like to thank you for your preference in selecting our Pineda Splash - 30º hotels for your holidays in Pineda de Mar, as well as for taking the time to tell us about your recent experience among us. Regarding your comments about the food temperature, all trays of our buffets are being checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Taking into account your comments about the noise, we do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by other guests noise. Sometimes it is impossible to guarantee this but our reception team is always at guest's disposal in order to help and solve this type of incidents. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Pineda Splash - 30º hotels Team
Noe del Barrio
hace 1 año - 5 (Experiencia positiva)
Marta Kaliszewska
hace 1 año - 5 (Experiencia positiva)
Jeden z lepszych hoteli w jakich byłam. To była moja 3 wizyta w tym hotelu i planuje kolejna niebawem. Cudowna obsługa, pyszne jedzenie, czystość zachowana. Wszystko na najwyższym poziomie. Animatorzy świetni, z resztą jak wszystko. Naprawdę nie ma się do czego przyczepić. Obsługa podchodzi do gości z wielkim uśmiechem , szacunkiem i wszystko załatwiają sprawnie.
Respuesta de FERGUS Club Pineda Splash
Dear Marta Kaliszewska, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Pineda Splash - 30º hotels team
Malwina Wójcicka
hace 1 año - 5 (Experiencia positiva)
Olaf Hubert
hace 1 año - 5 (Experiencia positiva)
Nono B
hace 1 año - 3 (Experiencia positiva)
Nette kamer maar airco deed het niet, en heel veel geluidsoverlast.. Het kinderanimatie team echt fantastische Noa, Maria, Andy mijn dochter heeft het super gehad!! Dankjewel!!
Respuesta de FERGUS Club Pineda Splash
Beste Nono B, Hartelijk dank voor uw positieve commentaar, we verzekeren u dat we nota nemen om te verbeteren in de toekomst. We zullen onze collega's op de hoogte stellen van de geweldige ervaring van uw dochter. We hopen dat u snel weer terugkomt, Pineda Splash Team - 30 hotels
Noss Illik
hace 1 año - 4 (Experiencia positiva)
Gregory Wilnis
hace 1 año - 5 (Experiencia positiva)
My daugther of seven Kimaya enjoy the mini the club leaders Andy and Noa a lot. She enjoyed the hole vacation with mini club best thing ever
Respuesta de FERGUS Club Pineda Splash
Dear Gregory Wilnis, We thank you for your stay in our establishment. And rest assured that we will inform our colleagues Andy and Noa about your positive feedback. We hope to see you again, Pineda Splash - 30th hotels
Globs Pubglops
hace 1 año - 4 (Experiencia positiva)
Ens ha agradat moltíssim,,,bon disseny ben cuidat, treballadors fantastics
Respuesta de FERGUS Club Pineda Splash
Apreciada itar06 Jr, Moltes gràcies pel seu comentari positiu i per haver estat la seva opció per la seva escapada a Pineda de Mar. Esperem tornar-la a veure aviat. Saltuacions, L'equip del Pineda Splash - 30º hotels
Encarna Moreni
hace 1 año - 5 (Experiencia positiva)
Este fin de semana estuvimos con un grupo de personas. El hotel está situado a poca distancia de la playa y del centro del pueblo. El hotel tiene un pequeño parking. Recomiendo reservarlo antes , ya que se puede llenar rápido, y en los alrededores es todo zona verde y azules. A 10 minutos cerca de la iglesia hay un parking gratuito. El hotel es moderno, nuevo y limpio. Tiene dos piscinas, una delante más tranquila y la otra atrás con muchos toboganes para los niños. Las habitaciones huelen bien y están muy limpias, son grandes, las camas son cómodas y tienes una pequeña nevera. El baño está reformado con duchas. La comida es muy variada. Cal destacar que Muchas cosas como pescado, carnes, verduras te lo hacen al momento a la plancha. El postre también es muy variado, frutas, helados, pasteles, etc El desayuno es muy variado y hay muchas cosas a la plancha al momento. Tienes sala donde hay billar y juego. Hay animación para los niños y también para adultos. Por la noche estuvimos bailando. La única pega es que acaba muy pronto a la 11 de la noche, y es cuando se está mejor. Todo el personal , camareros, recepcionistas ,animadoras, etc, son muy amables y simpáticos. Volveré sin duda alguna
Respuesta de FERGUS Club Pineda Splash
Apreciada Encarna, En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. El equipo del Pineda Splash - 30º hotels
Tiffany Lee
hace 1 año - 5 (Experiencia positiva)
During my recent stay at Hotel Pineda Splash in Pineda de Mar, I was thoroughly impressed with the overall cleanliness and maintenance of the hotel 🌟. The reception team was always available and willing to help with any requests or inquiries ✨. I also appreciated the hotel's commitment to sustainability, which was evident in their policies and practices 🌿. While the food at the bar and restaurant was satisfactory, I believe there is room for improvement in terms of variety and quality 🍴. Overall, I had a pleasant stay and would gladly recommend this hotel to others ✨. Also you need to travel out out from hotel to explore as nothing close by
Respuesta de FERGUS Club Pineda Splash
Dear Tiffany, Firstly, thank you for being your choice for your holidays in Pineda de Mar. We are really delighted by your kind and positive feedback. We will share it with our staff, they will be happy to hear it as they work hard everyday to make guests feel like home. We take into account your comment about the improvement about the variety of the food. Once again, thank you for visiting us and we hope to welcome you back in the near future. Best regards, Pineda Splash - 30º hotels
Myriam LAMARRE PRO
hace 1 año - 1 (Experiencia negativa)
Hotel bruyant qui ressemble à un centre de colonies de vacances où il est compliqué de dormir. Nourriture médiocre. Chambre minuscule
Respuesta de FERGUS Club Pineda Splash
Myriam, Merci beaucoup d’être votre choix pour vos vacances à Pineda de Mar. Nous nous excusons si nous n’avons pas pu dépasser vos attentes, nous sommes déçus de lire que vous n’avez pas aimé la nourriture de notre restaurant. Notre chef suit une roue de menu hebdomadaire avec Gastronomia nationale et internationale pour satisfaire tous les goûts. Toutefois, nous prenons note de vos observations en vue d’améliorations futures. En ce qui concerne votre commentaire sur la course, notre équipe de réception est disponible pendant 24h,pour tout incident. Nous espérons vous accueillir à nouveau. . Un salut, Équipe de Pineda Splash - 30º hotels
Paulette Holley
hace 1 año - 5 (Experiencia positiva)
It was a comfortable stay. My only complaint was not being able to find English speaking stations.
Respuesta de FERGUS Club Pineda Splash
Dear Paulette, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Your feedback will be shared with all hotel teams as I am sure they find such comments motivating. We have the reception team that will always be glad to help when it comes to speaking difrent lenguages! We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Pineda Splash - 30ºHotels
Mohsen Ramezani
hace 2 años - 4 (Experiencia positiva)
Frank Gaby
hace 2 años - 3 (Experiencia positiva)
Hôtel top pour les familles, beaucoup d'activité, piscine et toboggan génial. Equipe d'animation très réactif. Pour les couples ou groupes d'amis c'est pas la peine choisissez un autre hôtel. Proche de la ville mais rien d'exceptionnel. Proche de la plage top, proche de la ville de Santa Susanna et calela 👍. Pour ce qui est de la nourriture, si vous ne faites pas parti des pays anglosaxon c'est pas la peine. Honnêtement c'est pas top, mangeable quand même mais tous les jours la même chose. Je recommande uniquement pour les familles en tout inclus.
Respuesta de FERGUS Club Pineda Splash
En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Pineda Splash - 30º hotels et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Veuillez accepter nos sincères excuses pour ne pas avoir su satisfaire vos attentes par rapport à notre régime Tout Compris. Nous avons transmis vos remarques aux départements concernés pour information et ultérieure révision. Nous ne pouvons en aucun cas laisser un client partir avec un sentiment d'insatisfaction. C'est pourquoi les points mentionnés feront l'objet d'une discussion entre les équipes afin de déterminer les points à améliorer. Pineda Splash - 30ºHotels
Lee G6MND
hace 2 años - 5 (Experiencia positiva)
I've recently been to Hotel Pineda Splash in Pineda de Mar and it was amazing! 😍 The hotel was super clean and the reception team was very helpful. 🤩 The food at the bar and restaurant was delicious and exceeded my expectations. 🍴The entertainment was amazing to watch and to tke part in, they encouraged people to join in. Overall, we had a fantastic experience and would definitely recommend this hotel to anyone! 👍🏼 we are looking forward to our return visit #lovedit #holidayvibes 🏖️
Respuesta de FERGUS Club Pineda Splash
Dear Lee, Firstly we would like to thank you for the lovely review you shared following your recent visit, we are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Furthermore, we are really pleased to hear what a wonderful time your daughter had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Pineda Splash - 30ºHotels
Céline Seghers
hace 2 años - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and I must say, I was thoroughly impressed. The overall cleanliness of the hotel was top-notch and the reception team was always available to assist with any needs. The menu at the bar and restaurant exceeded my expectations and I was thoroughly satisfied with the breakfast, lunch, and dinner options. I highly recommend this hotel and give it a 5-star rating across the board.
Respuesta de FERGUS Club Pineda Splash
Dear Céline Seghers Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value to the type of meal plan and for recommending this option to the travel community. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Aiden Commons
hace 2 años - 4 (Experiencia positiva)
"Had an amazing time at Hotel Pineda Splash! 🌊🌞 The animation team was top-notch, keeping us entertained all day and night. The hotel was clean and the staff at reception were always there to help. Loved the pool and the bar area was perfect for a refreshing drink. Definitely recommend this hotel for a fun and relaxing holiday. 👍🏼"
Respuesta de FERGUS Club Pineda Splash
Dear Aiden, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope that your experience as well as your stay in our facilities will bring you good memories in the future. Pineda Splash - 30º Hotels
JAMES KILLICK
hace 2 años - 5 (Experiencia positiva)
Sheila Shaw
hace 2 años - 5 (Experiencia positiva)
Amazing time. We went room only couple of lovely restaurants near by . The hotel was perfect and we are definitely going again hopefully September 2024. 2 great pools for the children. Roof top terrace for adults for sunbathing and relaxing pool .unfortunately children came up shouting and screaming 😱 not saying they cant have fun as i went with my younger grandchildren but the roof top was adults.
Respuesta de FERGUS Club Pineda Splash
Dear Sheila, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also would like to thank you for your highlight on the comfort of our beds because at Pineda Splash - 30º hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to see you again soon to welcome you with our best smile and make you feel at home. Pineda Splash - 30º Hotels
Shri
hace 2 años - 5 (Experiencia positiva)
I just stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! The activities were so much fun for both kids and adults 🎉, and the common areas were clean and well-maintained. Plus, the hotel has a great sustainability policy 🌍. Highly recommend! 👍🏼 #vacaygoals #familyfun
Respuesta de FERGUS Club Pineda Splash
Dear Shri, Thank you for the time you spent to share your feedback on your recent stay at our Pineda Splash - 30º hotels , to be considered as one of the best hotels you stayed at is certainly high praise. We have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made new friends and expériences whilst staying in Pineda Splash. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash - 30º Hotels
Brian Mcclelland
hace 2 años - 5 (Experiencia positiva)
All staff at pineda splash are so welcoming, animation staff made our holiday always doing activities and my kids loved every minute of it as well as us parents, food is different variety every night which we enjoyed. We would highly recommend this hotel especially if your looking for a family vacation. We would like to say a huge thank you to animation staff for making our holiday fantastic
Respuesta de FERGUS Club Pineda Splash
Dear Brian, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Tripadvisor readers. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º Hotels
Rachael Stevenson-purvis
hace 2 años - 5 (Experiencia positiva)
Best holiday ever! Best hotel for kids, loads of activities, pools and a play park, staff are so friendly and welcoming and great with children, would definitely recommend and I hope to come back very soon!
Respuesta de FERGUS Club Pineda Splash
Dear Rachael, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Pineda Splash - 30º Hotels
Thomas E
hace 2 años - 5 (Experiencia positiva)
Repas bons, variés et copieux (desserts décevants, trop british) . Nombreuses animations et super animateurs (Merci à David, Noa, Mamen, Maria et Jaime). Les enfants ont adoré le mini club. Chambres confortables, spacieuses mais un peu bruyantes (isolation avec le couloir trop faible)
Respuesta de FERGUS Club Pineda Splash
Chér Thomas, Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hotel Pineda Splash - 30º hotels et sommes ravis de lire que nous avons su satisfaire vos attentes. Nous vous remercions pour vos aimables commentaires envers notre équipe d'animation car ils travaillent tous très dur au quotidien afin d'entretenir nos clients, nous ne manquerons donc pas de leur transmettre vos éloges car ils seront ravis de savoir que vous avez apprecié leurs efforts. Nous apprécions aussi vos commentaires concernant la qualité et variété de nos buffets car notre talentueuse équipe de Chefs s'efforce d'assurer une grande variété de plats typiques locaux et internationaux à chaque repas afin de satisfaire tous les palais, il est très gratifiant de lire que nous avons su conquérir le votre. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Pineda Splash - 30º hotels team.
Elle Peyoe
hace 2 años - 4 (Experiencia positiva)
The Food is average, Chips and a lot of meat etc. when the snacks are on, if you want a Coke or a beer, you have to get that from the bar and take it in with you. If not, you get the choice of drinks machines, orange juice, tropical juice, apple juice, water or hot drinks. They have a very weird system where you take a card to the bar and they give you a drink and then when you take your drink back you get your card back. I feel that the rooms are quite small for a family of 4. The rooms have a wardrobe drawers a fridge safe, kettle. The maid comes in the room, makes the bed but doesnt change the sheets. The mini club is great they do not get enough credit. They always have activities for children and adults throughout the day. They also make you feel so welcome from the minuite you walk through the doors. There is a train station, shops, bars and restaurants five minutes down the road. The beach is a five minute walk as well. There is a laundry 7 to 10 minutes away, or the hotel offer this service for €12 ot the laundrette up the road is 10kg-€5 15kg-€7 20kg-€8 and the dryer is €2 for 15 minutes.
Respuesta de FERGUS Club Pineda Splash
Dear Elle, We would like to thank you for your preference in selecting our Pineda Splash - 30º hotels Hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We are also happy to read you found our hotel to be at a convenient location during your visit to Pineda Splash - 30º hotels. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Pineda Splash - 30º hotels
Emilia Constanda
hace 2 años - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! 🌊🌴 The hotel was super clean and the staff at reception were so helpful with everything. 🙌 The food at the bar and restaurant was delicious and definitely exceeded my expectations. 🍔🍹 Overall, I had a fantastic stay and would highly recommend this hotel! 👍
Respuesta de FERGUS Club Pineda Splash
Dear Emilia, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to welcome you back to our hotel in the near future for yet another great stay. Pineda Splash - 30º hotels
Guerline Benoit
hace 2 años - 4 (Experiencia positiva)
Sally Jennians
hace 2 años - 5 (Experiencia positiva)
Just home from an incredible week at this hotel. From the moment we arrived, we were welcomed with open arms by the animation team with huge smiles and a nice cold glass of fizz while we waited to check in. The hotel itself is modern, clean and well equipped. The bedroom was a good size for three of us and it was cleaned daily and fresh towels provided. The pool areas are fantastic for both children and adults. The water was freezing, but we all managed to get in at some point. The food was excellent. There was a wide variety of meats, fish and vegetarian options. The fresh fruit was delicious and the salad bar changed every night too. The breakfast buffet was also excellent, with plenty to choose from. Now for the best bit, the animation team. Maria, David, James and the whole team were the most amazing individuals. We have never been to a hotel where the animation team have been so friendly and welcoming. They are fabulous at what they do both with the children's and adults entertainment. They were so enthusiastic and genuinely looked as if they loved their jobs. Our 10 year old daughter told us before we arrived that she wasn't going to go into any kids clubs, however we barely saw her. They kept the children so entertained with different themed activities every day and a fab mini disco in the evening that was great for all ages, not just the little ones. There were also multiple activities for the adults during the day, we really enjoyed taking part. They really are a credit to the hotel and they should be very proud to have such a wonderful team.
Respuesta de FERGUS Club Pineda Splash
Dear Sally, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. At Pineda Splash - 30º hotels we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º hotels team.
David Henderson
hace 2 años - 5 (Experiencia positiva)
It's a shame there isn't much to do in the local area for the kids but that's down to us not researching. Not fault of hotel. Plenty to do for the kids on the premises, the entertainment team can't do enough for you. Plenty of activities within the hotel, including night time entertainment. Food is really nice, not repetitive. Hotel is clean and staff are welcoming. It was a winner from the start when we were welcomed with a glass of fizz when arrived to check in and kids got an activity bag.
Respuesta de FERGUS Club Pineda Splash
Dear David, We greatly appreciate the time you spent to share your recent holiday experience at our Pineda Splash - 30º hotels hotel and we thank you for your kind recommendation to Google’s readers. I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash - 30º hotels team.
Amelia Fearn
hace 2 años - 5 (Experiencia positiva)
During my recent stay at Hotel Pineda Splash in Pineda de Mar, I was thoroughly impressed. The reception team was consistently helpful and accommodating, making sure all of my needs were met. The menu at the bar and restaurant was diverse and delicious, satisfying all of my culinary desires. 🍽️ The breakfast, lunch, and dinner options were all top-notch. Additionally, the animation team did an excellent job with a variety of activities for all ages, and the nighttime entertainment was enjoyable. I highly recommend this hotel for a wonderful holiday experience. 👌
Respuesta de FERGUS Club Pineda Splash
Dear Amelia, Thank you for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash - 30º hotels team.
Lee
hace 2 años - 5 (Experiencia positiva)
Perfect family holiday.we here until Sunday the 14th April everything great for families. Food,entertainment,pools,cold drinks.! all the staff work really hard in all areas. We staying in room 159 pool view. Definitely will be coming back. 5/5 stars.
Respuesta de FERGUS Club Pineda Splash
Dear Lee, Thank you for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash - 30º hotels team.
Valeria V R Santos
hace 2 años - 5 (Experiencia positiva)
Maravilloso
Respuesta de FERGUS Club Pineda Splash
Estimada Valeria, En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Pineda Splash - 30º hotels para su visita a y por recomendarnos a la comunidad viajera de Google, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Pineda Splash - 30º hotels team.
Francisco Moreno Roldàn
hace 2 años - 4 (Experiencia positiva)
Mark Coates
hace 2 años - 3 (Experiencia positiva)
3 star hotel perfect for catering for lots of underage football squads (and parents) with bar, pool, etc. Buffet experience perfect for this clientele but wouldn't call it totally luxury either. However, staff were excellent. Rooms were clean etc but would have expected a kettle to make tea. Minor issue, I know. Hotel location was good.
Respuesta de FERGUS Club Pineda Splash
Dear Mark, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Pineda Splash - 30º hotels team
amanda O'Brien
hace 2 años - 2 (Experiencia negativa)
Just finished 6 days here. Rooms are lovely but tiny. Clean hotel. Full board was worst ive ever had. Lived on pasta and chips. Counters were consistantly empty, very poor choice as regard meat. Had to toast bread one evening as there were no buns for bun burgers. Slides and back pool were shut so kids had little to do. One server on bar and queues were often 30 minutes for a drink. No vending machine for water. Not a tourist area, very residential which was lovely but not much to do if comming for more than a few days Would not return.
Respuesta de FERGUS Club Pineda Splash
Dear Amanda, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Although our rooms are designed in a functional way so that the guest can feel comfortable while having the essentials, we are aware that for some guests space plays a more important role. We regret that we were unable to satisfy you in this regard and recommend that you consult the different sizes of our rooms on subsequent bookings to ensure that the one you have chosen suits your preferences. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Regarding the pools with slides, as was previously informed to the agency with which you came, they had noted and were provided with the information that the pool with slides would not be operational on those dates, therefore, for our On the other hand, the information was previously provided so that the agency could comment on it to clients. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Pineda Splash - 30º hotels team
javier gómez Aluminios
hace 2 años - 5 (Experiencia positiva)
Jesus Samboni medina
hace 2 años - 5 (Experiencia positiva)
Buen lugar para descansar gracias
Respuesta de FERGUS Club Pineda Splash
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
No Name
hace 2 años - 5 (Experiencia positiva)
I've had a great all - inclusive week in this hotel. The room was very comfortable. It had an air conditioner, a TV, a wardrobe and a tiny fridge. The bathroom was spacious and practical. The personnel was so nice and helpful. In terms of the food, I can't complain, even though I haven't had any marvelous dishes, they were still super tasty. It is also located in a walking distance from the beach and a tiny convenience store. The only issue I noticed was that the check - in took an hour. I guess because I came in at night so there was only one person at the desk. Otherwise I highly recommend this hotel to everyone.
Respuesta de FERGUS Club Pineda Splash
Dear guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Pineda Splash - 30º hotels Hotels & Resorts for your holidays and for choosing our Pineda Splash - 30º hotels hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Pineda Splash - 30º hotels
MRC
hace 2 años - 4 (Experiencia positiva)
Gran hotel y gran servicio y limpio
Respuesta de FERGUS Club Pineda Splash
Estimado MRC, Nos gustaría agradecerle que eligiera el hotel Pineda Splash - 30º hotels para sus vacaciones en , es siempre un placer volver a dar la bienvenida a nuestros huéspedes más leales año tras año. Estamos muy contentos de leer que le gustó la habitación en la que se alojó y que ha encontrado que estaba limpio y cómodo en todo momento. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Muy cordialmente, Pineda Splash - 30º hotels
Hanna Hyrych
hace 2 años - 5 (Experiencia positiva)
Vivian .V
hace 2 años - 5 (Experiencia positiva)
Pep Uythjb
hace 2 años - 5 (Experiencia positiva)
Sarah Whinyates
hace 2 años - 5 (Experiencia positiva)
What can I say about this hotel? Absolutely brilliant! We stayed all inclusive, and had the best week ever here. The staff were absolutely amazing and accommodating. The cleaners were amazing! My brother had an epileptic fit and cut his head, the cleaners came in and helped as if he was family , so lovely! Everything was modern and fresh. I give a 10/10 for everything. The food got a little boring after a few days but that’s fine because everything else was so amazing. Would recommend to any family A** Went in sept and weather was fantastic :)
Respuesta de FERGUS Club Pineda Splash
Dear Sarah, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Also, we are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Pineda Splash - 30º hotels
María Giménez
hace 2 años - 4 (Experiencia positiva)
Silvia Landi
hace 2 años - 4 (Experiencia positiva)
Day splash..un servicio óptimo para pasar un día de ensueño. Lo disfrutamos con mis nietitas gemelas Charo y Lola..no lo olvidarán jamás, ni ellas ni yo. La mejor atención con detalles super cariñosos. Las piletas óptimas, el balde,excepcional. Todo. Mes de agosto 2023 inolvidable en nuestras vidas. Gracias Pineda splash.
Respuesta de FERGUS Club Pineda Splash
Querida Silvia, Le damos las gracias por compartir su opinión sobre su experiencia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que fuimos capaces de hacer especial su día. Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones y piscina. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa. Gracias por su magnífica opinión y esperamos recibirle aquí de nuevo muy pronto. Muy cordialmente, Pineda Splash - 30º hotels
Kali Ali
hace 2 años - 2 (Experiencia negativa)
słaby
Rikar Cuevas
hace 2 años - 5 (Experiencia positiva)
VICTORIA Buxeda
hace 2 años - 5 (Experiencia positiva)
El millor de Pineda de Mar
Respuesta de FERGUS Club Pineda Splash
Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Saludos, Pineda Splash - 30º Hotels
beatriz cruz
hace 2 años - 4 (Experiencia positiva)
Declan McCall
hace 2 años - 5 (Experiencia positiva)
Amazing. Nice rooms. Nice restaurant and great pools. I went here in 2018 with my parents and it was fantastic! I do recommend.
Respuesta de FERGUS Club Pineda Splash
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels hotel with us and Google. Thank you for recomending us t future guests, it means a lot to us. Thank you for making us your choice hotel when visiting the area. We trully look forward to welcoming you back again very soon. Pineda Splash Team - 30º Hotels
Laura Steed
hace 3 años - 3 (Experiencia positiva)
Edited as the hotel reported my post for being offensive. Whole experience ive given a 3 star. Staff are amazing and really friendly. Food had very little option that i wouldnt rate.... breakfast and snacks were ok however the main meals we didnt touch as it werent to our taste unless we just fancied some chips.. Pools need a really good srub as it had a slimy dirt ring round the edges of each pool, grouting is black. Adults pool was not an adults pool as advertised, full of kids splashing water over the edge onto the people below which was quite annoying at times. Loads of tiles missing in the kids pool so be aware of your little ones feet. Evenings were the worst, if your not down there by at least 5pm you will not get a seat... no where near enough seating for the amount of people who are there. Only one bar during the evening and the queues are outrageous. Waiting at least 30/45 min to get a drink which took someone away from having fun with the family most of the night as by the time you got a drink we would have to queue for another just to be able to have around 3 drinks before the bar closed at 11pm. Dont get me started on the sun loungers, if your not down there waiting from 8am you will not get a sun lounger. Most people would go down, put their towels on them and go out for the day not even using them once but the hotel staff would just leave them there. You then will have to struggle to get a table in the sun as people would then do the same to them just incase they wanted to use them. We paid for a 12 night all inclusive holiday yet werent allowed to use the all inclusive package on our last day after we checked out. We didnt leave the hotel until 6:40pm but had to check out at 11am also with them removeing our wrist bands. Ive never experienced this, i have always removed our bands when we arrived home after our holiday yet for some reason this hotel will cut them off and leave you all day with nothing. We only had use of the all inclusive for 11 days and i have put in a complaint with the holiday providers regarding this as 12 days were paid for. They will let you keep your bands for the day but you have to pay £25 per person to keep them. I wouldnt rate this hotel a 4 star! And to be honest i dont know how they got it in the first place. We ate out every evening as the food werent for us. Luckily we had money for our last day otherwise we would have been screwed. I will never go back to this hotel again. 10/15 min walk to the beach however, you have to cross a train track to get there or use the subway which stinks of dog urine and also human urine!Dog poop everywhere so keep an eye out! Thumbs down for me and my family for this holiday. Waited since 2020 for it and to say we are disappointed is an under statement. P.s they play the same songs over and over by the pool which will drive you nuts. Also, the rooms are tiny!! We had a double deluxe which we couldnt swing a cat in! All on top of each other! Tv is right by the bathroom door which i banged my head on several times forgetting it was there!! Yes they clean your room each day, didnt change our bedding once as i had the same coffee cup ring mark (not from us) on my bed for the whole 12 nights. Fresh towels every day though so i guess that was nice of them. They provide shampoo and body wash which is mostly water so bring your own as we did
Respuesta de FERGUS Club Pineda Splash
Dear Laura, Although we sincerely regret reading that your stay at our Pineda Splash - 30º hotels fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel . We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We are sincerly sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. We are sorry that our location is not exactly what you were looking for in terms of proximity to the city center. Many of our guests love our location (oceanfront) because it is a little away from the hustle and bustle of the main city, but close enough that a (10-15 minute) drive allows you to reach many renowned corners. Even tho we are sorry for your situation we recomend every guest to inform themselves aboput the place the are coming, locvalition and everything else, spoeacially regaring the functioning of our hotel, that have everything explain in the website. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know. Best Regars, Pineda Splash - 30ºHotels
Sven Engels
hace 2 años - 3 (Experiencia positiva)
Dirk Vandi
hace 2 años - 5 (Experiencia positiva)
Schönes Hotel und mit Kindern gut geeignet. Eigener Poolbereich für Kinder mit Animation. Trotzdem nicht weit vom Meer und der "City" entfernt. Das Foto zeigt den 2. Poolbereich für die größeren und Erwachsenen.
Respuesta de FERGUS Club Pineda Splash
Wir danken Ihnen für Ihr Feedback zu Ihrem kürzlichen Urlaubserlebnis bei uns. Da unser Hauptbestreben darin liegt, unseren Gästen immer wieder unvergessliche Urlaubserfahrungen zu bieten, sind Ihre Kommentare diesbezüglich ausschlaggebend. Wir sind Ihnen äußerst dankbar für Ihre Zeit und Ihre konstruktive Kritik. Wir freuen uns zu lesen, dass Sie unseren einzigartigen, von Naturwundern umgebenen Standort für Ihren Urlaub auf Pineda Splash - 30º hotels in vollen Zügen genossen haben. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Pineda Splash Team - 30º Hotels
lisa marnock
hace 2 años - 5 (Experiencia positiva)
Really good hotel really modern. Exellent all inclusive food and selection of food and drink. Entertainment is 💯 and the pool in both sides were good. Overall the hotel is amazing. The area around is not as good not much to do around as it's Derrick and empty and closed restaurants and bars. There is a train station which takes to to the next island harbour and barsonlona. There is a street where you can get medication and little shops to buy souvenirs.
Respuesta de FERGUS Club Pineda Splash
Hello Lisa, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. We are sorry that our location is not exactly what you were looking for in terms of proximity to the city center. Many of our guests love our location (oceanfront) because it is a little away from the hustle and bustle of the main city, but close enough that a (10-15 minute) drive allows you to reach many renowned corners. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash - 30º Hotels
Glyn Gwilliam
hace 2 años - 4 (Experiencia positiva)
Oscar Gazquez Sampayo
hace 2 años - 5 (Experiencia positiva)
Comida excelente ,pero la sangría no lo recomiendo es muy cara ,mucha actividades para niños y adultos lpio y cómodo
Respuesta de FERGUS Club Pineda Splash
Estimado Oscar, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Agradecemos sus palabras sobre nuestra animación. Nuestro equipo de animación trabaja sin descanso todos los días para entretener a nuestros huéspedes durante su estancia con nosotros, nos aseguramos de transmitir sus palabras estamos seguros de que estarán encantados de saber que sus esfuerzos se han apreciado. También estamos muy contentos de leer que ha encontrado el hotel limpio y cómodo en todo momento. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Pineda Splash - 30º Hotels
Anto
hace 2 años - 5 (Experiencia positiva)
jose luis ballesté
hace 2 años - 4 (Experiencia positiva)
Está muy bien para estar en familia y con tú mascota, todo correcto y muy bien
Respuesta de FERGUS Club Pineda Splash
Estimado Señor Jose Luis, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones y piscina. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Melanie Tempest
hace 2 años - 5 (Experiencia positiva)
Lovely place all the staff where nice very friendly, clean hotel, clean rooms would definitely go back.
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In particular, we are very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalized service to meet the individual requirements of our guests. We hope that your experience as well as your stay in our facilities will bring you good memories in the future.
Lesley Taylor
hace 2 años - 4 (Experiencia positiva)
Food was standard quality except for morning snack bar, the food in offer at this session was cold food leftover from breakfast
Respuesta de FERGUS Club Pineda Splash
Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience.
Carmen Aquilizan
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia!! Pineda Splash - 30º Hotels
Ruth Dohan
hace 2 años - 5 (Experiencia positiva)
Nuestra experiencia fue muy agradable. El personal nos atendió muy bien, especialmente el equipo de animación que se merece una felicitación. La habitación estaba limpia, los colchones cómodos y la nevera pequeña nos fue muy útil. En las piscinas había entretenimiento y nos apuntamos a la actividad de AguaFitness que fue divertida y nos lo pasamos bien. Lo mejor de la estancia fue el servicio del comedor: la comida excelente, variada y una atención del personal inmejorable. Aparcamos gratis en un solar que hay a 5 minutos del hotel. Nuestra experiencia fue genial, con ganas de repetir. Muchas gracias!
Respuesta de FERGUS Club Pineda Splash
Estimada Ruth, Muchísimas gracias por compartir esta magnífica reseña de nuestro hotel, estamos totalmente de acuerdo con usted en que nuestro personal juega un papel clave en brindar estancias inolvidables. Nos alegra saber que disfrutó de la comida y que nuestro personal del comedor la trató tan bien. ¡Gracias por hospedarse con nosotros! Esperamos verles de nuevo en un futuro no muy lejano. Saludos cordiales, El equipo de Pineda Splash - 30º Hotels.
vlad moki
hace 2 años - 5 (Experiencia positiva)
I stayed recently at Hotel Pineda Splash in Pineda de Mar and overall I was very pleased! Cleanliness was great (5/5), the reception staff were very helpful (5/5), the food was delicious (5/5) and the activities were fun for everyone (5/5). 😁😁
Respuesta de FERGUS Club Pineda Splash
Dear Vlad Moki, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and feedback. We hope to see you again very soon! Kind regards, The team at Pineda Splash - 30º Hotels.
Sky Is the limit
hace 2 años - 5 (Experiencia positiva)
Peluquero Alejandro
hace 2 años - 5 (Experiencia positiva)
James Cooper
hace 2 años - 5 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was an amazing experience. I give it 5 stars for the general cleanliness of the hotel, the activities for both kids and adults, the pet friendly policy, and the sustainability policy. I would definitely recommend it! 😃👍🏻
Respuesta de FERGUS Club Pineda Splash
Dear James, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. With the best Regards, Pineda Splash - 30ºHotels
Robbie D
hace 2 años - 4 (Experiencia positiva)
Nice hotel and staff, good location too. I've knocked 1 star knocked off due to a couple of minor issues throughout my stay: - While the buffet offered decent choice most days, the food was often overcooked (see attached photo of the pathetic excuse for bacon served). - The bar was a disorganised mess due to the ticket system and I found some staff to be pretty rude. - The sound insulation in the rooms was very poor, quite often got woken up by noise in the corridors or by neighbouring rooms or music from downstairs
Respuesta de FERGUS Club Pineda Splash
We would like to thank you for your preference in selecting our Pineda Splash - 30º hotels hotel for your holidays in , as well as for taking the time to tell us about your recent experience among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for, either way we are making sure that your coment will arrive to the Bar head of Department to improve everything mentioned. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. We certainly cannot let any guest leave with a sense of dissatisfaction. It is for this reason that the points mentioned will be discussed among the teams to see where we can improve. With the best Regards, Pineda Splash - 30ºHotels
Zoe Mitchell
hace 2 años - 5 (Experiencia positiva)
Currently here on a 5 night break, 3 nights in and having a wonderful time…. Food has been gorgeous every evening with lots of variety, loved my 13 year old “fussy eater” has tried crab, mussels, cordon bleu, veal ect and enjoyed it all. Breakfast and lunch are very standard fare but with lots of choices…. Same with snacks, yes leftovers from breakfast/lunch but with burgers/hotdogs fresh salad. Plenty of drink choices on all inclusive and discounted prices for premium all inclusive. I’ve yet to meet a member of staff who isn’t attentive and helpful, they’re all Friendly and fantastic! Rooms are small but well thought out and fine for a base. Pools are cold but it is October so to be expected, very clean and slides are a lot of fun. General area is lovely with a clean each on your doorstep and train line into Barcelona very cheap and easy. So pleased we came here, we’ve loved it so far and look forward to making the most of our last few days. Thank you to all the wonderful staff here at Pineda splash, you’ve made out holiday.
Respuesta de FERGUS Club Pineda Splash
Dear Zoe, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. With the best Regards, Pineda Splash - 30ºHotels
anne lennon
hace 2 años - 4 (Experiencia positiva)
Well equipped hotel,went all inclusive and food choice was varied and catered for all tastes,staff were amazingly friendly and attentive,daily and nightly entertainment for all,pools with play area were huge and hotel cleaned every day, would recommend 👌
Respuesta de FERGUS Club Pineda Splash
Dear Anne, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regards, Pineda Splash - 30º Hotels
Morag Drummond
hace 2 años - 5 (Experiencia positiva)
Wonderful hotel, Close to the beach and shops, and the railway station if you want to explore Barcelona. Food is good, staff are lovely. Utter bliss being here.
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future! Pineda Splash - 30º Hotels
Sam Milne
hace 2 años - 4 (Experiencia positiva)
Cheryl Saynor
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Dear Cheryl, thank you for the time you took to write your review. Is very good to hear that you liked and took advantage of our location. Truly, our hotel is located in an unbeatable area near almost everything and is good to know that our guests also think the same. Thnak you again for the compliments we really appreciate them. We hope to see you again in a future Vacation! Pineda Splash - 30º Hotels
Jose Manuel Herrera Montero
hace 2 años - 4 (Experiencia positiva)
Pedro Tello Arilla
hace 2 años - 3 (Experiencia positiva)
philippe verbeke
hace 2 años - 2 (Experiencia negativa)
Le pain au petit déjeuner n'est pas terrible (congelés). Pas de baguettes de pain. Viennoiserie décongelés. Repas du midi et du soir très moyen, manque de choix et qualité moyenne. Buffet des desserts tous fabriqués avec de la poudre et gâteaux décongelés. Normalement tout inclus mais il y a beaucoup de choses payantes c'est pas normal. En bref hôtel pas cher cela veut tout dire......
Respuesta de FERGUS Club Pineda Splash
Cher Philippe, Nous souhaitons avant tout vous remercier d'avoir choisi notre Pineda Splash - 30º hotels pour vos vacances à Pineda de Mar ainsi que pour le temps que vous avez consacré à nous faire part de vos impressions. Merci pour vos conseils concernant nos buffets, bien que nous soyons navrés de lire que nous n'avons pas été capables de satisfaire vos attentes culinaires en cette occasion, nous n'avons pas manqué de partager vos commentaires avec nos Chefs afin d'améliorer l'expérience de nos futurs clients. Merci encore une fois pour avoir choisi notre hôtel et pour vos critiques constructives dont nous tiendrons compte. Cordialement, L'Équipe du Pineda Splash - 30º hotels
Mikark Perdi nieto
hace 2 años - 3 (Experiencia positiva)
Rusty. 225
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Gracias por tu comentario, es muy importante para nosotros que te hayas tomado el tiempo de expresar cómo fue tu visita al Hotel Pineda Splash. Gracias, nos vemos en el futuro. Pineda Splash - 30º Hotels
Shaun Ohagan
hace 2 años - 4 (Experiencia positiva)
I recently stayed at Hotel Pineda Splash in Pineda de Mar and it was an overall pleasant experience. The hotel was well-maintained and clean (4/5 stars), the reception staff was knowledgeable and accommodating (4/5 stars), the food and drinks served were satisfactory (4/5 stars). I would highly recommend it to anyone looking for a comfortable stay especially with children as the 3 pools and waterslides keep them happy all day
Respuesta de FERGUS Club Pineda Splash
Dear Shuan, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. With the best Regards, Pineda Splash-30ºHotels
Luis Roque Sospedra
hace 2 años - 2 (Experiencia negativa)
Un personal excelente, sé que es un negocio pero la comida calidad muy mala aunque el personal hace lo que puede pero es desastrosa contando que son 30€ cada comida resto bien aconsejo no pedir nada de comida ,hay personas que van solo a ponerse hasta arriba de beber y les da igual todo
Respuesta de FERGUS Club Pineda Splash
Apreciado Luis, Gracias por ser tu opción durante su escapada en Pineda de Mar. Referente a tu comentario acerca de la comida, sentimos leer que no fuimos capaces de satisfacer tus expectativas gastronómicas. Informarte que nuestro equipo de cocina sigue una rueda de menú semanal diseñada con platos tanto nacionales como internacionales. Gracias por tu comentario acerca del personal, ellos trabajan duro diariamente para hacer sentir a nuestros huéspedes como en casa. Compartiremos tu feedback con los equipos. Esperamos volver a verte en un futuro y poder mejorar en los aspectos comentados. Un saludo, El equipo del Pineda Splash - 30º hotels
Lauren Gordon
hace 2 años - 5 (Experiencia positiva)
Great holiday. Lovely staff, tasty food, great hotel and lovely facilities. Water park was great for our son and we all had a great time:) would recommend to anyone travelling to Pineda de Mar.
Respuesta de FERGUS Club Pineda Splash
Dear Lauren, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. With the best Regards, Pineda Splash-30ºHotels
gerry menet
hace 2 años - 5 (Experiencia positiva)
Super séjour à refaire
Respuesta de FERGUS Club Pineda Splash
En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Pineda Splash - 30º hotels et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Encore merci pour avoir choisi notre hotel pour vos vacances et nous espérons vous acceuillir à nouveau et d'avoir l'opportunité d'exceder vos attentes lors d'une prochaine occasion. Pineda Splash - 30ºHotels
Raul Goicochea
hace 2 años - 4 (Experiencia positiva)
El Hotel está muy bien. Además aceptan mascotas,y puede estar contigo en todo momento, incluso en el comedor . Las instalaciones se ven muy nuevas y los animadores de los niños son un encanto. La ubicación no es la mejor, sobre todo por tema aparcamiento pero cerca hay un par de descampados. Las habitaciones están muy mal insonorizadas. El buffet está muy bien
Respuesta de FERGUS Club Pineda Splash
Estimado Señor Raul, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantienen dentro de los límites razonables para que nuestros clientes no se vean perturbados por el ruido del tráfico exterior. A veces es imposible garantizar esto ya que va a haber momentos durante las primeras horas, por ejemplo, donde el ruido del tráfico puede ser oído debido a los servicios de municipalidad local, sobre todo en los últimos pisos más bajos frente a la carrétéra. Sin embargo, estamos felices de saber que por suerte tuvimos disponibilidad y fuimos capaces de ofrecerle un alojamiento alternativo. Por otra parte, estamos muy contentos de escuchar lo bien que se lo pasó su hija gracias a la dedicación y el cuidado de nuestro equipo de entréténimiento profesional. En Pineda Splash - 30º hotels creemos que el verdadero sentimiento de vacaciones va de la mano con una buena diversión y actividades deportivas y de ocio. Por lo tanto, es una gran recompensa saber que nuestros pequeños visitantes se llevaron algunos recuerdos inolvidables de su estancia entre nosotros. Saludos Cordiales, Pineda Splash-30ºHotels
Richard Coupe
hace 2 años - 4 (Experiencia positiva)
Was a lovely family holiday. Direct trains to blanes, malgrat & santa susana to the north as well as calella & Barcelona to the south. Costs about 6 euro for a return ticket. Hotel was lovely and clean staff were very friendly. Kids club twice a day aswell as daily activities for the kids.
Respuesta de FERGUS Club Pineda Splash
Dear Richard, Thank you for the time you spent to share your feedback on your recent stay at our Pineda Splash - 30º hotels , to be considered as one of the best hotels you stayed at is certainly high praise. We also are very grateful for your highlight on the quality of the entertainment program during your stay. We hope to welcome you back to our hotel in the near future for yet another great stay. With the best Regards, Pineda Splash-30ºHotels
Jady Arcos “Jk Arcos”
hace 2 años - 4 (Experiencia positiva)
Gostei muito do hotel , quarto , comida,tudo ótimo.A única ressalva são dois funcionários que só Jesus pela misericórdia. Não sei os nomes mas uma é uma moça magra ,de cabelo curto e óculos que fica na recepção do restaurante, controlando a entrada dos clientes . O outro é um senhor que fica na recepção, cabelo grisalho e óculos. Durante a nossa estadia ,sempre que falávamos com eles, era um mal humor que pelo amor de Deus. Não eram simpáticos , e sim rudes. Uma outra questão que deve ser analisada.Quando forem pagar a conta , prestem atenção. Se meu cunhado não confere , iríamos pagar 15 euros por solicitar uma toalha para usar na piscina. Isso porque estávamos em 4 pessoas e só uma utilizou a piscina. Confiram com calma . Tirando isso , o hotel é maravilhoso.localização ótima .
Respuesta de FERGUS Club Pineda Splash
Estimada Jarilda, agradecemos imensamente o tempo dispensado para comentar a sua recente experiência no nosso hotel, Pineda Splash - 30º Hotels esforçamo-nos sempre por superar as expectativas dos nossos clientes. O seu feedback ajudará a nossa equipa a atingir esse objetivo. Por favor, aceite as nossas sinceras desculpas se a nossa equipa a desapontou de alguma forma. Garantimos que a nossa intenção é sempre tratar os nossos hóspedes com simpatia e gentileza para que se sintam em casa. Estamos muito satisfeitos que, num todo, tenha gostado da sua estadia connosco. Obrigado por nos escolher quando visitou a área. Esperamos recebê-la novamente em breve. Pineda Splash - 30º Hotels
Jp & Wendy En de kids
hace 2 años - 3 (Experiencia positiva)
Eten had wel beter gemogen en all in clusive was niet echt all in want je moest nog voor veel bijbetalen.
Respuesta de FERGUS Club Pineda Splash
In Pineda Splash - 30º hotels we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With the best Regards, Pineda Splash - 30ºHotels
Dominik Zapała
hace 2 años - 3 (Experiencia positiva)
Dostaliśmy pokój jakiego nie rezerwowaliśmy, z widokiem na smietnik mimo że dopłacaliśmy za balkon i widok na basen. Po rozmowie w recepcji zmienili na coś co kiedyś musiało być schowkiem na miotły bez okna, z bocznym dostępem do malutkiego balkoniku. Recepcja nie chciala nic zmienić mimo że obłożenie hotelu było ok 50%. Gdyby nie to że zapłaciliśmy wcześniej przez Booking nie zostali byśmy tam. W barze obowiązuje system karteczkowy. Dajesz karteczkę dostajesz szklankę. Oddajesz szklankę dostajesz karteczkę. Jedzenie na all in jest poprawne, ale nie takie jak w opiniach które czytałem na Google. Standard hotelu to nie 4* a raczej naciągane 3*. Jedynie bliskość przystanku na kolej R1 do Barcelony ratuje ocenę lokalizacji. Ogólnie zmarnowany czas.
Respuesta de FERGUS Club Pineda Splash
Dear Dominik, First of all, we would like to thank you for your preference in selecting our Pineda Splash - 30º hotels for your holidays in Pineda de Mar, as well as for taking the time to tell us about your recent experience with us. Your feedback is highly appreciated as it allows us to continually improve the experience we create for our guests. We regret your disappointment for not being able to provide you with a suitable room for your stay however we would like to take the opportunity to point out that all rooms are advertised on our website. For a future occasion please do not hesitate to contact our réception team in advance who will assist for you to fully enjoy the comfort of your assigned room. We are pleased to read that you enjoyed the food and entertainment activities offered during your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The team at Pineda Splash - 30º Hotels
Erandi Siriwardena
hace 2 años - 5 (Experiencia positiva)
Great hotel. We had a lovely stay. Lots of activities for the children in the kids club. Great food. Several pools to choose which was great. Also very helpful staff. We did a day trip to Barcelona which was very easy on the train.
Respuesta de FERGUS Club Pineda Splash
Thank you Erandi for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels ; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of their holidays among us. Moreover we are glad you enjoyed the beauty of our pool areas. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future! Pineda Splash - 30º Hotels
Leroy Lagendijk
hace 2 años - 5 (Experiencia positiva)
Fatima Cóias
hace 2 años - 5 (Experiencia positiva)
Maria Albrecht
hace 2 años - 5 (Experiencia positiva)
Das war der absolute Wahnsinn. Einfach fantastisch. Wir hatten ein tolles Zimmer. Erst hatte ich tatsächlich die Bettdecken vermisst eiur hatten lediglich nur einen dünnen abdecker aber bei der Hitze hat es total gereicht und war perfekt zum Schlafen. Das Personal ist sehr freundlich, die Programme die angeboten werden für groß und klein jeden Tag sind phänomenal. Und die Ausflüge die waren beeindruckend schön. Essen immer reichlich und abwechslungsreich. Einfach toll 🥰🥰🥰
Respuesta de FERGUS Club Pineda Splash
Wir danken Ihnen für Ihr Feedback zu Ihrem kürzlichen Urlaubserlebnis bei uns. Da unser Hauptbestreben darin liegt, unseren Gästen immer wieder unvergessliche Urlaubserfahrungen zu bieten, sind Ihre Kommentare diesbezüglich ausschlaggebend. Wir sind Ihnen äußerst dankbar für Ihre Zeit und Ihre konstruktive Kritik. Darüber hinaus freuen wir uns zu hören, dass Ihre Tochter dank des Einsatzes und der Hingabe unseres professionellen Animateursteams eine tolle Zeit bei uns verbracht hat. Bei Pineda Splash - 30º hotels sind wir davon überzeugt, dass das richtige Urlaubsfeeling Hand in Hand mit viel Spaß, unterhaltsamem Sport und lustigen Freizeitaktivitäten geht. Daher ist es sehr befriedigend zu lesen, dass unsere kleinsten Gäste einige unvergessliche Erinnerungen von Ihrem Aufenthalt bei uns mit nach Hause nehmen. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Pineda Splash - 30º Hotels
Julian Hedges “Jools”
hace 2 años - 5 (Experiencia positiva)
Spotlessly clean room and hotel, very helpful staff, food was very good. Just a five minute walk from the town centre, the beach and the coastal railway station.
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays and for the review you shared on, all of your kind words about your stay with us are great to hear. I am also happy to read you found our hotel to be at a convenient location during your visit to Pineda Splash. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Pineda Splash - 30º Hotels
Phil
hace 2 años - 4 (Experiencia positiva)
Teresa Nicolau Gavalda
hace 2 años - 5 (Experiencia positiva)
Cazorla1234
hace 2 años - 3 (Experiencia positiva)
El hotel está bien, tiene muchas actividades para pequeños y grandes, a unos 5 minutos andando de la playa. La habitación (107), muy bien, yo la había pedido con vistas al mar, pero entiendo que es muy relativo y depende de muchos factores, la que yo ocupé tenía vistas al tejado de una de las piscinas. Pero, había un sonido constante de golpeteo, cada pocos minutos, desde las 8 AM. hasta las 23 PM., supongo q puede ser de alguna máquina del hotel, era bastante molesto durante el rato que estaba en la habitación. Otro punto, es la permisividad de que los niños anden correteando por los pasillos, recién salidos de las piscinas, mojando todo y gritando, al igual que algunos de los padres. Eso sí, el personal, muy atento y correcto. El estacionamiento, zona de pago en toda la localidad, a mi me aconsejaron aparcar en un solar que se usaba para eso a unos 5 minutos del hotel.
Respuesta de FERGUS Club Pineda Splash
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Pineda Splash - 30º hotels siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Lamentamos que la reposición de productos no cumpliera en esta ocasión con los procedimientos definidos en nuestros hoteles, en los que restaurante y cocina se coordinan teniendo en cuenta cuando los productos pueden ser consumidos por los clientes para asegurar el abastecimiento durante todo el servicio. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Pineda Splash-30ºHotels
Kamil Wrobel
hace 2 años - 5 (Experiencia positiva)
Wczoraj wrocilismy z rodzina z hotelu. Naprawde miejsce godne polecenia , pokoje sa utrzymane w nalzytej czystosci ktora zapewnia codzienny service. Recepcja bardzo przyjazna I pomocna , ludzie pracujacy w bare zawsze usmiechnieci I bardzo przyjazni. Wisienka na torcie sa animators ktorzy wkladaja w swoja prace cale serducho. Ogramna zaleta jest kids club (alternatywa dla rodzicow potrzebujacych chwilki spokoju;) codziennie od 10:30 do 13 I od 16 do 18:30 dzieciaki w tym czasie cusownie wspolnie sie bawia. I na koniec dnia super zabawa na mini disco:) naprawde polecam dla rodzin z dzieciaczkami.
Respuesta de FERGUS Club Pineda Splash
Dear Kamil, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are glad to know that as a parent you liked the services we provide for kids. We hope to see you soon. Kind regards, Pineda Splash - 30º Hotels
Anthony Murray
hace 2 años - 1 (Experiencia negativa)
This place is nice but when they say all inclusive they dont mean that. There are a small selection of cheep drinks you may have at bar but must pay if you want a decent drink and to me thats not all inclusive. Its all inclusive except most drinks at the bar, snacks, pool tables etc. The food was poor.... very little cholice for my 8 year old who mostly just ate the bread and we went out for dinner most nights to avoid the hunger as the food was just rubbish. The kids game room was out of order for the entire time we were hear and to top it all off they asked for a tourist tax payment when arriving at the hotel... was only £13 ish but still no clue why thy charged me that when i paid the holiday in full before arriving. If your looking for a hotel that is kid focused look somewhere else.
Respuesta de FERGUS Club Pineda Splash
Dear Anthony, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics! We hope to see you again soon. Kind regards, The team at Pineda Splash - 30º Hotels.
Amine ESBAI
hace 2 años - 5 (Experiencia positiva)
Noemi Martinez
hace 2 años - 4 (Experiencia positiva)
Fuimos a pasar una fin de semana, y aunque solo teníamos servicio de alojamiento, disfrutamos de las instalaciones exteriores ( piscinas) y nos gustó mucho.
Respuesta de FERGUS Club Pineda Splash
Querida Noemi, Le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que disfrutó de nuestras instalaciones y que fuimos capaces de hacer especial su estancia. Esperamos verles de nuevo pronto. Saludos cordiales.
Inga Wadum
hace 2 años - 5 (Experiencia positiva)
Carolann Benson
hace 2 años - 3 (Experiencia positiva)
Hotel was nice food wasn’t great wasn’t much choice for kids cos us more to eat out when we had half board… dont think i would go back…
Respuesta de FERGUS Club Pineda Splash
Dear Carolann, Thank you very much for the time you spent to share your personal impressions of your stay at our Pineda Splash - 30º hotels. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Rest assured your feedback will be shared with the kitchen and restaurant team for action and improvement. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The team at Pineda Splash - 30º Hotels.
Александр Мащенко
hace 2 años - 5 (Experiencia positiva)
Очень хороший отель, отдохнули прекрасно, еда супер)
Respuesta de FERGUS Club Pineda Splash
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community. Once more we thank you for sharing your experience with us and look forward to serving you again soon. With the best Regards, Pineda Splash-30ºHotels
Michael Drumm
hace 2 años - 5 (Experiencia positiva)
Sarah Andrews
hace 2 años - 4 (Experiencia positiva)
debra graham
hace 2 años - 5 (Experiencia positiva)
The hotel does need a few repairs but the staff were really friendly and helpful, the entertainment staff are brilliant at getting you involved, relaxing and fun but you need more than a week to explore hotel and surrounding area, rooms a bit small but we will be going back next may for my 60th birthday xxx
Respuesta de FERGUS Club Pineda Splash
Dear Debra, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. With the best Regards, Pineda Splash-30º Hotels
Paul Jones
hace 2 años - 4 (Experiencia positiva)
Hotel ws lovely and clean.ròom cleaned every day.only 5mins walk to shops pubs and restaurants. Entertainment at night ws poor and the decided to close one of the pool bars on the 16th of September which was catering for about 150 people.whiched caused massive ques by the only bar which ws left open.really bad choice I hope they learn from this.
Respuesta de FERGUS Club Pineda Splash
Dear Paul, we would like to thank you for the review you shared following your recent visit to our hotel and are delighted to read that we were able to match some of your expectations. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Again we thank you for this review of our hotel and we look forward to serving you again in the future. With the best Regards, Pineda Splash-30ºHotels
Zbigniew Bramberger
hace 2 años - 4 (Experiencia positiva)
Alex Benedetti
hace 2 años - 3 (Experiencia positiva)
Jonathan Kane
hace 2 años - 4 (Experiencia positiva)
Simon Nye-green
hace 2 años - 5 (Experiencia positiva)
Amazing place
Respuesta de FERGUS Club Pineda Splash
Dear Simon, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, The team at Pineda Splash - 30º Hotels.
Daniel Towes (DnS v iDaNnY)
hace 2 años - 5 (Experiencia positiva)
I just stayed at Hotel Pineda Splash in Pineda de Mar and it was amazing! I give it a 5 stars rating for cleanliness, helpful staff, great food and drinks. 🤩😍
Respuesta de FERGUS Club Pineda Splash
Dear Daniel, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your experience. We are very pleased to read that you found the Hotel to be clean and comfortable at all times. We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Pineda Splash - 30º Hotels
Lidia Alvarez
hace 2 años - 5 (Experiencia positiva)
Fuimos un fin de semana y lo pasamos genial, tienen 2 piscinas y actividades. Bufet libre y variedad
Respuesta de FERGUS Club Pineda Splash
Estimada Señora Lidia, Le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia. Saludos cordeales, Pineda Splash-30ºHotels
Zmitruk Byadulya
hace 2 años - 4 (Experiencia positiva)
Неплохой отель. Со своими правилами. До моря недалеко, пляж большой, чистый, без людей))) Кормят на твердую четверку.
Respuesta de FERGUS Club Pineda Splash
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Although we are aware that there is always room for improvement, we understand that for you we are on the right path that will allow us to rate ourselves with better satisfaction in the future. We sincerely hope to be able to serve you again and that for any concern or imperfection that influences your stay to be less than perfect, you contact us to do what is in our power to solve it. With the best Regards, Pineda Splash-30ºHotels
Pili Gomcruz
hace 2 años - 5 (Experiencia positiva)
Eline Froudaraki-Schoe
hace 2 años - 4 (Experiencia positiva)
Our stay at Hotel Pineda Splash was very good! The animation activities were great, very suitable for adults, families and children. For example, every day a mini disco was organized for the kids, a Disney show was held once a week and next to the bar/pool a playground is located. The common areas were very nice too. The pool areas are clean and suitable for all ages, complete with different slides and water play. The hotel and the rooms have a modern interior, are spacious and clean. We requested a crib for our one year old and that was already made ready when we entered our room. We booked a week at Pineda Splash, with breakfast only. The breakfast was good (every day the same though). When you haven’t booked all inclusive you can still pay for the lunch- and dinner buffet. Location-wise the hotel is in a good spot, very central, close to the trainstation, beach and shops. Overall, we had a wonderful time at Pineda Splash and would definitely recommend it 🤩👍🏼
Respuesta de FERGUS Club Pineda Splash
Dear Eline, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed our type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us, also we thank you for your very positive comments regarding our adult entertainment offerings, as it is our mission to create fun times for all ages. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Pineda Splash - 30º hotels very soon.
Noelia Hormigo valle
hace 2 años - 4 (Experiencia positiva)
Billy Duffield
hace 2 años - 5 (Experiencia positiva)
I recently had the pleasure of staying at Hotel Pineda Splash in Pineda de Mar, and I am very pleased with my experience. The reception staff were incredibly helpful and accommodating to all my needs, and the activities/animation were suitable for all ages, making it a great family holiday. Furthermore, the hotel is pet friendly and adheres to a strict sustainability policy, which was very impressive. I would highly recommend this hotel to anyone looking for a great stay.
Respuesta de FERGUS Club Pineda Splash
Dear Billy, firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for the comments about our sustainability policy, we take this topic very seriously and is very good to hear that you recognize it :) We are also grateful for your recommendation to future readers and we hope to see you again soon! Pineda Splash - 30º Hotels
Błażej L
hace 2 años - 5 (Experiencia positiva)
I had a great time at Hotel Pineda Splash! Cleanliness was top-notch, the reception staff was very friendly and helpful, and the activities were awesome! I really enjoyed the pool, the restaurant, the lobby, the mini club and the teens zone. Highly recommended! 🙌🏼😍
Respuesta de FERGUS Club Pineda Splash
Dear Blazej L, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to welcome you back to our hotel in the near future for yet another great stay! All the best, The team at Pineda splash - 30º Hotels.
Pep Sierra Moreno
hace 2 años - 4 (Experiencia positiva)
Sols vem anar-hi un dia per celebrar l'aniversari de la meva filla. Esperava un dia tediós. La sorpressa va ser mayuscula, tot el dia feien jocs per entretindre als nens i grans. les seves piscines super bé, els tobogans son un encert. Trevalladors simpatics. He tornat per l'aniversari del meu fill i igualment ho hem passat molt bé! Ho recomano per pasar tan sols un dia i ni tan sols fer nit, ja que es altre opció que pots fer. Els hi dono quatre estels per que vaig trovar en falta que estaria bé que part del personal com minim entengues el català. Per la resta.....CHAPEAU
Respuesta de FERGUS Club Pineda Splash
Estimat Pep Sierra, Moltes gràcies per compartir aquesta encantadora ressenya de la seva recent visita a Pineda Splash - 30 º Hotels. Estem encantats que hagi gaudit de la vostra experiència i certament estem d'acord que el nostre personal juga un paper clau en l'experiència general dels nostres hostes i clients. Tot l´equip treballa àrduament per garantir que brindem un servei d´alt nivell i una experiència càlida i memorable. Li puc assegurar que els seus comentaris seran compartits amb tot l´equip! Esperem veure'ls de nou molt aviat! Salutacions, L'equip de Pineda Splash - 30º Hotels.
Carmel Ward
hace 2 años - 5 (Experiencia positiva)
Staff very friendly.
Respuesta de FERGUS Club Pineda Splash
Dear Carmel, Thank you very much for sharing your feedback of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We very much hope to see you soon again! Kind regards, The team at Pineda Splash - 30º Hotels.
Mick Lakin
hace 2 años - 4 (Experiencia positiva)
Nice clean hotel,with very friendly and helpful staff.
Respuesta de FERGUS Club Pineda Splash
Dear Mick Lakin, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon! Kind regards, The team at Pineda Splash - 30º Hotels.
Débora Egea
hace 2 años - 5 (Experiencia positiva)
Nia Payne
hace 2 años - 4 (Experiencia positiva)
Loved 30° pineda de mar, the room wasn't sufficient for our family, but the overall experience was fantastic and one we will never forget. Staff were amazing, especially David on the entertainment team.
Respuesta de FERGUS Club Pineda Splash
Dear Nia Payne, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º Hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. See you again soon! Kind regards, The Team at Pineda Splash - 30º Hotels.
Dany
hace 2 años - 1 (Experiencia negativa)
Un hotel con muy buenas instalaciones la limpieza y las habitaciones en general es algo de lo q no me puedo quejar. Por otro lado la comida deprimente lo mismo todos los días literalmente estuve 8 días y fue muy repetitivo estaba ya aburrida de lo mismo a diario y mal elaborado navajas con más arena que en la misma playa patatas cocidas que mejor era que las dejarán crudas no iba a notar diferencia, luego el personal muy amable, pero la animación lo mismo que la comida dios tengo las 4 canciones grabadas en mi mente para quedarme con ese trauma para siempre no se si acudir a psicólogo para atenderme esto estoy en casa aún y no paro de escuchar las canciones que ponían a iniciar y finalizar actividades,para ser un todo incluido ya podían ofrecer marcas que no fueran las de un coviran ya que se paga por ello 1100 euros me cobraron por 7 noches (todo incluido) las actividades no se Dan cuenta que no sólo hay ingleses también hay personas que hablan español la última noche un bingo luego un chico cantando en directo en inglés y luego karaoke en inglés decepcionada total pague para descansar divertirme pero no me avisaron que antes de ir tenia que ir a la escuela de idiomas para poder entender las actividades, no lo recomiendo la verdad no sé a qué se deben las 4 estrellas pero creo que deberían de replantear creo que 3 como máximo solo por instalaciones, también he de remarcar un par de comentarios dichos por camareros ya uno de ellos insinuando comentarios fuera de lugar respecto a una chica que había ahí y bueno mi pregunta es si estamos en un hotel vamos todas y todos confiados y hay personas así ahí trabajando dejar claro que es un hotel para niños también a donde va a parar la humanidad hoy en día en fin suerte a los nuevos clientes
Respuesta de FERGUS Club Pineda Splash
Estimado Dany, Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel Pineda Splash - 30º hotels . Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Estamos sorprendidos por su comentario relacionado con el comportamiento de uno de nuestros camareros y estamos transmitiendo su opinión directamente a la dirección responsable. Sin embargo, nos complace saber que la interacción con la mayoría de los miembros de nuestro equipo fue positiva y que se sintiera bien atendido en todo momento, que es nuestro objetivo final. También hemos tomado nota de sus observaciones sobre las experiencias culinarias y sinceramente lamentamos leer que nos quedamos por debajo de sus expectativas culinarias en esta ocasión. Aunque nos gustaría aprovechar la oportunidad para señalar que nuestros chefs siguen una rotación de menú semanal incluyendo una amplia gama de especialidades, tanto locales como internacionales, para satisfacer todos los requisitos alimenticios y complacer a los paladares más exigentes. Es por esto que sentimos al leer que no fuimos capaces de conquistar el suyo y comunicaremos sus críticas a nuestro equipo. Lamentamos sinceramente leer acerca de su decepción con nuestro programa de entretenimiento sobre todo porque nuestro equipo se esfuerza por ofrecer a nuestros huéspedes un variado surtido de actividades a lo largo de los espectáculos del día y en vivo en la noche. Sin embargo, nos aseguraremos de discutir sus observaciones con el jefe de entretenimiento. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentido de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar. Equipo del Pineda Splash - 30º hotels
Louise Larkin
hace 2 años - 4 (Experiencia positiva)
Sarah Murray
hace 2 años - 5 (Experiencia positiva)
My first time here and had Brilliant time with friends the staff was lovely and had great entertainment I highly recommend you won't be disappointed 😊 I will definitely be back next year
Respuesta de FERGUS Club Pineda Splash
Dear Sarah Murray, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º Hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We work very hard to ensure that we deliver a high standard of service and a warm, memorable experience! We look forward to welcoming you again soon! Kind regards, The team at Pineda Splash - 30º Hotels.
eiffer jacques
hace 2 años - 5 (Experiencia positiva)
Avons passé un séjour D une semaine personel super au top chambre propre repas très bien beaucoup de choix nous reviendront
Respuesta de FERGUS Club Pineda Splash
Cher Eiffer Jacques, Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre hotel pour votre visite à Pineda Splash - 30º hotels. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement, L'equipe Pineda Splash - 30º Hotels.
Udo Seuffert “turboUdo”
hace 2 años - 5 (Experiencia positiva)
Javi Rojas
hace 2 años - 4 (Experiencia positiva)
Todo muy bien, habitación, buffet, piscinas y animación. Recomendado
Respuesta de FERGUS Club Pineda Splash
Querido Javi Rojas, Muchas gracias por dedicar unos minutos de su tiempo a compartir su experiencia en nuestro hotel Pineda Splash - 30º Hotels y por su crítica tan elogiosa! Estamos encantados de leer que cumplimos con sus expectativas. Esperamos tener la oportunidad de volver a darles la bienvenida muy, muy pronto! Saludos cordiales, El equipo de Pineda Splash - 30º Hotels.
Marina planes fernandez
hace 2 años - 2 (Experiencia negativa)
El hotel encuanto a instalaciones está muy bien. Destacar sobretodo la limpieza increíble tanto de habitaciónes como de zonas comunes. Todo el personal super super super amable. Pero la comida..... Que horror... Sería por el único motivo por el cual no volvería. Repetitiva y mala. Todos los días los mismos postres y más o menos la misma comida. Es una pena que en un hotel tan chulo y de 4 estrellas tengan esa calidad y variedad de comida tan mala.
Respuesta de FERGUS Club Pineda Splash
Apreciada Marina, Agradecemos que nos hayáis visitado durante vuestra escapada en Pineda de Mar. Referente a vuestro comentario acerca de la comida, sentimos leer que no pudimos satisfacer vuestras expectativas. Informaros que nuestro chef sigue una rueda de menú semanal con variedad y calidad de productos nacionales e internacionales. Entendemos que la comida no fue de su agrado, así que tomamos nota para mejorarlo de cara al futuro. Le queríamos agradecer enormemente sus comentarios positivos acerca de las instalaciones y la limpieza. Aparte de su buen comentario del personal. Ellos hacen un esfuerzo día tras día para que nuestros clientes se sientan como en casa. Agradecemos una vez más su feedback y esperamos poder darles la bienvenida de nuevo en un futuro no muy lejano. Un saludo. Equipo del Pineda Splash - 30º hotels
Meri Sendra
hace 2 años - 4 (Experiencia positiva)
Sandra Kjær
hace 2 años - 5 (Experiencia positiva)
EMI RP
hace 2 años - 5 (Experiencia positiva)
Espectacular!todo el personal un 10.piscinas, buffet. Las actividades como el waterpolo estuvo genial. Estuvimos este fin de semana 16 y 17/9. 2 adultos, 2 niños y nuestro caniche toy. PET friendly genial!! Volveremos sin duda! Nos dijeron que estaba abierto hasta el 22 de octubre 2023.
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Estamos entusiasmados de leer que encontró nuestro equipo cercano así como dispuesto a ayudarle y escucharle. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.
maria teresa diaz comas
hace 6 años - 5 (Experiencia positiva)
Hotel familiar con un gran nivel de atención al cliente!
Respuesta de FERGUS Club Pineda Splash
Hello maria, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon !
Zoe Stevens
hace 2 años - 1 (Experiencia negativa)
The only highlights of this hotel are the lovely girls on reception and the entertainment team . Everything else is horrible , most of the food was raw or tasted vile ( not sure what they clean the salad with or it could be where its sat out for too long not cold ) The dining staff were very rude to us when we asked to sit at a clean table , We are a party of 9 (one room of 4 and the other of 5) and they had us in the world's smallest room had to pay for an upgrade so we could actually move in the room . As other reviews Aircon is non existent. And then the bar as an absolute shambles , god knows how many guests all queuing to only be allowed 2 each which makes for awful ques when there's only 3 bar staff working and even if your in the queue before 11pm they say no once it passes 11pm. Honestly there is no way this is a 4 star hotel , maybe they could do with less customers and more staff. Also the kitchen could invest in some temperature probes or something to test the food is cooked before serving it.
Respuesta de FERGUS Club Pineda Splash
Dear Zoe, Although we sincerely regret your disappointment with your stay in our Pineda Splash - 30º hotels , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a weekly menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Likewise, we inform you that the room that was initially assigned to you is the type of room that you had reserved, and then you have been charged for a room change because you were given a superior room that comes with an additional cost. Regarding the bar queues, we inform you that they are fast enough and well managed so that all customers can be served correctly and professionally. About the end time of the All-in, we inform you that, even if you are in line and have started to do it before 11:00 p.m., we control the people in the line and we still serve even if it goes over time. , as long as the client has been there before 11:00 p.m. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Pineda Splash - 30º hotels team
Daniel Hudson
hace 2 años - 4 (Experiencia positiva)
Really good family hotel. Lots of things to keep the kids entertained. Pools are great, the staff are amazing and work very hard. Our room was very clean and comfortable. The food is OK. There is always a lot of selection but as they are cooking for alot of people, some of the options look questionable sometimes. Overall, a good holiday.
Respuesta de FERGUS Club Pineda Splash
Dear Dan, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Marcel Pauwels
hace 2 años - 3 (Experiencia positiva)
Het eten was beneden alle peil. Curry worsten en kebab of koude fritten of doorbakken varkens vlees. Avond animatie te veel van het zelfde. Zwembad te klein om met luchtmatrassen of grot opblaasbare banden te spelen
Respuesta de FERGUS Club Pineda Splash
Dear Marcel, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your constructive feedback will be shared with the relevant departments for consideration and action. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Team at Pineda Splash - 30º Hotels.
Melanie Smith
hace 2 años - 5 (Experiencia positiva)
Its been a lovely hotel
Respuesta de FERGUS Club Pineda Splash
Thank you very much for your review Melanie, we are very happy to know that you spent a great time in our Hotel and we could be up to your standars. It was a pleasure having you as our guest and we hope to see you soon for future holidays. Kind regards, Pineda Splash - 30º Hotels
Esther Alvaro
hace 2 años - 4 (Experiencia positiva)
Lucy Campbell
hace 2 años - 5 (Experiencia positiva)
This hotel was great !! Very family friendly , fantastic entertainment team , we were all inclusive great selection of drinks , food was ok but we are quite fussy but was always fresh a range of different foods lots of fresh fruit !! Very helpful and Friendly staff , Our room was clean tidy and very spacious . We did find there wasn’t a lot around our hotel the beach was very close though about a 10 min walk . We did take the train through to Barcelona for the day which was only 45 mins on the train & €10 return . This hotel has 2 pools a splash park with water slides and a massive pool at the other side of the hotel . There was also plenty of sun beds so no massive rush or fight for a bed . We really enjoyed our stay .
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Also, we greatly appreciate your highlight on the good value of our All Inclusive plan. We are aswell very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlights on it. Thank you again for your great feedback, and we hope to welcome you back again for another stay. Pineda Splash - 30º Hotels
Ira Arm
hace 2 años - 5 (Experiencia positiva)
Мы семьей побывали в этой гостинице с 2.09-09.09. В целом все было хорошо. Небольшая комната, матрасы очень удобные и подушки тоже. Есть балкон, нормальная ванная комната, каждый день уборка. Несколько бутылок воды каждый день в номере оставляют. Про еду скажу так, здесь никто голодным не останется, очень много разнообразных блюд, морепродукты, фрукты, десерты. Про алкоголь ничего не могу сказать, у нас в семье никто не пьет, но я видела, что люди пьющие были довольные😀 Хочу ещё отметить, что в ресторане среди обслуживающего персонала, самый приветливый и улыбчивый работник был парень по имени Лукас, мы бы хотели, чтобы он получил денежную премию, он этого заслуживает. Опишу его так, парень среднего роста, с темными волосами и бородой.В гостинице есть детский бассейн и взрослый, вечером приятная атмосфера у бара, детские анимации, много разных развлечений, мой старший сын смотрел важные матчи на большом мониторе. Что касается гостиницы все было очень хорошо. Нам не понравился пляж в этом городке, у нас была машина и мы каждый день ездили Льорет де мар либо Тосса де мар, там прекрасные пляжи. Огромное вам спасибо, мы довольные. Семья Петросяны!
Respuesta de FERGUS Club Pineda Splash
Dear Ira Arm, Thank you for sharing your opinion about your recent stay at our hotel. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Best regards, The Pineda Splash - 30º Hotels team.
Karol Chmara
hace 2 años - 3 (Experiencia positiva)
Słabe sprzątanie pokoju. Śniadania każdego dnia takie same.
Respuesta de FERGUS Club Pineda Splash
Dear Karol, We first would like to thank you for choosing our Pineda Splash - 30º hotels for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We take note of your comments about the cleanliness and the food we serve at our breakfast buffet for action and improvement with the relevant departments. Thank you once again for making us your choice hotel and for your feedback, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The team at Pineda Splash - 30º Hotels.
Fernando Latronico
hace 2 años - 4 (Experiencia positiva)
frank de bruin
hace 2 años - 4 (Experiencia positiva)
Alleen jammer van die handdoek leggers. Personeel zou deze na 30 minuten eraf moeten halen als er niemand komt liggen. Nu is minstens de helft altijd onbezet maar wel een handdoek erop
Respuesta de FERGUS Club Pineda Splash
Dear Frank, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, The Pineda Splash - 30º Hotels team.
yumi
hace 2 años - 5 (Experiencia positiva)
I recently had the pleasure of staying at Hotel Pineda Splash in Pineda de Mar and I was highly satisfied with my experience. The overall cleanliness of the hotel was excellent (5 stars!), the reception staff were incredibly helpful and attentive (5 stars!) and the food offered was of a high quality and met my expectations (5 stars!). I would not hesitate to recommend this hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Yumi, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. With the best regards, Pineda Splash - 30º hotels
Cristina Díaz Rovira
hace 2 años - 3 (Experiencia positiva)
Localització perfecte, els mobles dels apartaments no estaria malament renovar-los, i el servei de neteja pesim
Respuesta de FERGUS Club Pineda Splash
Apreciem enormement el temps dedicat a opinar sobre la seva recent experiència al nostre hotel, a Pineda Splash - 30º hotels sempre ens esforcem a superar les expectatives dels nostres clients. El seu comentari ajudarà el nostre equip a aconseguir aquest objectiu. Lamentem llegir sobre el seu descontentament amb la neteja de la seva habitació, ens esforcem per proporcionar l'eficiència total en aquesta àrea. Som plenament conscients que la higiene i la neteja són aspectes de gran importància perquè els nostres hostes se sentin còmodes al 100% als nostres hotels. Per a una ocasió futura, si us plau no dubti a contactar amb la nostra recepció per a assenyalar qualsevol imperfecció en el servei. L'equip actuarà rápdiamente amb la intenció d'abordar la qüestió i corregir qualsevol situació que no està d'acord amb els nostres estàndards establerts Gràcies una vegada més per triar-nos i per les seves crítiques constructives, esperem tenir l'oportunitat de servir-li de nou en el futur i poder tenir l'oportunitat de les seves superar les expectatives. Amb els millors respectes, Pineda Splash - 30º Hotel
Teresa Kacperska
hace 2 años - 4 (Experiencia positiva)
Hotel godny polecenia, baseny dla dzieci i dorosłych, dużo leżaków , więc duże zagęszczenie 🤔(my wolimy korzystać z plaży i spacerów wzdłuż wybrzeża), pokój 2-osobowy z dostawką niezbyt duży ale przecież kto spędza czas w pokoju w takim miejscu 😀 Jedzenie pyszne, duży wybór różnych dań, dużo świeżych ryb i owoców morza, również świeże owoce, desery porcjowane w pucharkach lub naczynkach szklanych - tak w sam raz na degustację! Dobre napoje i drinki 😉 zaletą była też woda mineralna dostępna w małych butelkach. Minus za to, że brak strefy dla palących, palą wszędzie, gdzie kto zapragnie. Również bez sensu kaucja 50 EUR, za coś ❓❓!!!
Respuesta de FERGUS Club Pineda Splash
Dear Teresa, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With the best Regards, Pineda Splash - 30º Hotels
Rbcn
hace 4 años - 4 (Experiencia positiva)
11.9.23 Cuarta vez que volvemos a Pineda Splash. Esta vez fuimos sin niños. Sabemos que no es el hotel ideal para parejas porque está enfocado al ámbito familiar. Una vez allí (recomendado hacer checkin online para evitar colas) nos instalamos en la piscina de adultos con la idea de descansar los días que habíamos contratado. La habitación que nos tocó era grande, con terraza y vistas a la piscina de adultos. Colchones firmes muy cómodos y el baño genial. Estuvimos muy bien en ese sentido. Nos gustó la nueva iniciativa para ahorrar agua debido a la sequía. Si no tiras a lavar las toallas, las limpiadoras te dejan puntos por cada toalla "reciclada" que luego puedes canjear por refrescos y otros productos en el bar. Es una buena idea que seguro que motiva a los huéspedes (menos a los del todo incluído). Siempre hay cosas a mejorar y desde la última vez han mejorado algunas. Por ejemplo en la cocina, las tortitas ahora son más pequeñas con lo que se hacen más rápido y las colas disminuyen. Bien. Sobre la comida, si estás más de 2 días se hace demasiado repetitiva. Pensamos que lo mejor siguen siendo los desayunos. Respecto a otros comentarios que leemos, sobre la masificación de gente británica (en su mayoría), su comportamiento, falta de seguir las normas como fumar donde les parece, gritos, molestias, agenciarse las hamacas dejando las toallas... Esto pasa en todos los hoteles y es lo que hay, no creo que sea culpa del hotel, sino de la educación de cada uno. Si no saben comportarse poco se puede hacer... Y ya como final de todo el rollo que he soltado, quería destacar el tema de la música. Por la mañana y por la tarde, la misma canción, esa que la letra dice "oye abre tus ojos etc...). Si fuimos por primera vez hace 5 o 6 años, siguen exactamente con lo mismo. Si tu estancia es de los días que sean, te tienes que tragar lo mismo una y otra vez. Mismo hilo musical toooooodos los días. En definitiva, repetitivo. Esto no es un comentario negativo sobre los animadores y sus tareas, sino un comentario sobre la música. Quizás se le puede dar una vuelta a esto para que haya variedad. Que por ejemplos haya listas de canciones que se repitan en ciclos de 7 días, así en estancias inferiores no dejaría esa sensación de "siempre lo mismo". Personal super simpático y muy atento. Volveremos? Un descuento vip por haber ido tantas veces no estaría mal para incentivar :P -------------_-_-_-_-_-_-_-_---------------- Julio 2021 Tercera vez que vamos y no será la última. Habitaciones: Amplias y cómodas. Colchón firme y almohadas suficientes. La ducha es grande. La nevera, genial. Comida: Con el paso de los días se hace repetitiva, estuvimos 4 noches, pero no se merece una puntuación negativa. Por las mañanas hay mucha cola en los pancakes y bacon, los lleva una sola persona. En cambio los huevos y tortillas que los lleva otra persona, no se forman esas colas. Es un punto a mejorar ya que el tiempo de cocina no es el mismo para un pancake que para un huevo frito. Hay variedad y siempre encuentras algo que te guste. Piscinas: Lo mejor. Hay 5, de todo tipo. Animación: Muy motivada en su labor, alegre y dispuesta a darlo todo. Personal: Con todo el que tratamos recibimos amabilidad y una gran sonrisa. Covid: Cumplen lo que prometen. Si acaso son algunos huéspedes los que se saltan las normas, no llevando mascarilla en algunas zonas.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Tomaremos nota de estos puntos con respecto a las espera en el buffet durante el desayuno. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Marcin Strażyński
hace 2 años - 3 (Experiencia positiva)
Liam Slaughter
hace 2 años - 3 (Experiencia positiva)
Just finished our week long stay here. Overall the hotel is nice. We stayed all inclusive for the week and it felt very restrictive. The pool and bar areas are very nice and the entertainment to go with it is also good. The food however wasn’t the best. Not bad at all just very lacking in variety and a lot of the food choices are confusing, got quite boring towards the end of our stay so would recommend looking for somewhere to eat out for a night or two. The rooms were good, kept clean with very adequate facilities, overall the hotel is a nice hotel but lacking in areas, considering it’s a 4* hotel I expect a bit more but it’s not bad by any means. The area surrounding the hotel is nice, local markets and shops and the beach is lovely with some great bars and overall good atmosphere. Overall would recommend staying there if some of the above don’t bother you as much, for an all inclusive holiday for a week by the pool and in the sun you certainly can’t go wrong!
Respuesta de FERGUS Club Pineda Splash
Dear Liam, Firstly we thank you for making our Pineda Splash - 30º hotels your choice hotel for a second visit to , although we regret that we fell a little short of your expectations this time around. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Diego
hace 2 años - 3 (Experiencia positiva)
🫣Parquin 12e sin techar. Me parece caro 🤐Guada bolsos 2e y andan muy mal. Ninguna psina caliente 🛟 y tenía vidrios rotos en el fondo un peligro ⚡ Gente fumando en la psina. 🫁👎 Ideal familias. Piscina muy divertida. Vale la pena. El bufett muy pobre, poca variedad no tiene jamón crudo. No cortes de carnes, podrían mejorar mucho. Te dan dos tragos cuando entras y son malísimos a verdad. Si lo pueden cambiar por café es mejor. Una pena. Tamb cuidado con el juaga bolsos. Según dicen acá en el hotel, son de una empresa privada y te cobran 2 e por juqrdar. Se me trabo la puerta y nadie se hacía cargo .
Respuesta de FERGUS Club Pineda Splash
Estimado Señor Diego, Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en el Pineda Splash - 30º hotels . Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar contínuamente la experiencia que creamos para nuestros clientes. En primer lugar queremos que sepan que nosotros empatizamos con usted en relación con nuestros clientes fumadores. Sin embargo, nos gustaría informarle de que hay que atenerse a la legislación española, que autoriza a los huéspedes a fumar en cualquier lugar fuera de nuestros hoteles, aparte de las zonas de juego de niños y nos disculpamos por cualquier inconveniente que esto le causó. Sin embargo, nos comprométémos a extremar la vigilancia con aquellos huéspedes que ignoren las áreas designadas para no fumar. Lamentamos escuchar su decepción en cuanto al cargo extra del parking de nuestro hotel. Nos gustaría tener la oportunidad de explicarle que se trata de un parking público, por lo que no podemos ofrecerle una cotización mejor a nuestros clientes. Lamentamos que la reposición de productos no cumpliera en esta ocasión con los procedimientos definidos en nuestros hoteles, en los que restaurante y cocina se coordinan teniendo en cuenta cuando los productos pueden ser consumidos por los clientes para asegurar el abastecimiento durante todo el servicio. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Pineda Splash - 30º hotels
Amanda Delaney
hace 2 años - 5 (Experiencia positiva)
I had a great time
Respuesta de FERGUS Club Pineda Splash
Dear Amanda, We would like to thank you for your preference in selecting our Pineda Splash - 30º hotels hotel for your holidays in , as well as for taking the time to review your experience with us. We hope to see you again very, very soon! Kind regards, The team at Pineda Splash - 30º Hotels.
Paulina Leal Sierra
hace 2 años - 2 (Experiencia negativa)
La ubicación es buena, la habitación es un poco pequeña pero por el precio está bien, la comida si deja mucho que desear, en los snacks siempre había animales en la comida y ya te daba inseguridad comer lo de más!
Respuesta de FERGUS Club Pineda Splash
Apreciada Paulina, Queremos agradecerte que hayamos sido tu opción para tus vacaciones en Pineda de Mar. Asimismo, nos gustaría tener esta oportunidad para pedirte disculpas sobre tu comentario acerca de la comida en los snacks. No hemos recibido más feedback sobre ésto, por lo que no entendemos que habrá podido pasar. Para futuras ocasiones, informarte que nuestro equipo de recepción está disponible 24/7 para atender cualquier imprevisto posible. Por otro lado, queremos agradecer tu comentario acerca de la ubicación de nuestro hotel y de la habitación. Esperamos poder volver a verte en un futuro. Un saludo, Equipo Pineda Splash - 30º hotels
Jirina Seuffert
hace 2 años - 4 (Experiencia positiva)
Sauliko Mañiko
hace 2 años - 3 (Experiencia positiva)
El hotel está muy bien la gente de bar y de animación perfectos kiko el camarero y el otro chaval que estaban con el un 10 lo único que me quejo que ya se a dicho esque pague por mi perro 25 por noche y no estaba prepara la cama nos dieron dos cuencos para caniche ya que aceis pagar por perro grande y sabéis los pesos podríais poner comederos más grandes otra cosa es la limpieza de las habitaciones un desastre e tenido que bajar cada día a decir que repitieran en acerme la habitación ya que viajamos con un bebé de 4 meses y un perro de 42 kg la habitación tiene que estar perfecta y no a sido así la comida bastante mejor que en otros bufets pero muy repetitiva y las camas del hotel ay que cambiar la espalda una semana destrozada cálidas precio un poco caro 1200 por 6 noches es la primera vez que un todo incluido tiene horario de 11 a 11 puse una hoja de reclamaciones espero que me abonéis algo de viaje graxias
Respuesta de FERGUS Club Pineda Splash
Estimado Sauliko Mañiko, en primer lugar, apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Pineda Splash - 30º Hotels siempre nos esforzamos en superar las expectativas de nuestros clientes. Sus comentarios ayudarán a nuestro equipo a alcanzar ese objetivo. Tenga por seguro que su opinión positiva acerca de nuestro equipo de bar y animación será compartida con todo el equipo y realmente es de agradecer. Por otra parte, lamentamos su descontento con la manera en que les acomodamos y sobre todo acomodamos a su amigo peludo. En Pineda Splash hacemos todo lo posible por que dueños y mascotas se sientan como en casa, ese es nuestro objetivo primordial, y sus comentarios constructivos son de gran ayuda para ayudarnos a mejorar en este aspecto. Realmente esperamos que no fuese un gran inconveniente para ustedes y que, en general, disfrutasen de una buena estancia en familia. Nos alegramos que la comida de nuestro restaurante también fuese de su agrado. Nuestro equipo de cocina trabaja muy duro para garantizar que ofrecemos comida y bebida fresca, variada y de calidad. Gracias de nuevo por elegir nuestro hotel en esta ocasión y por la cortesía de su tiempo, a pesar de que entendemos que este no cumplió con sus expectativas. Por lo tanto, le recomendamos encarecidamente para una ocasión futura que se ponga en contacto con nuestro centro de llamadas desde donde nuestros agentes serán capaces de darle toda la información necesaria para asegurarse de que reserve el hotel Pineda Splash - 30º Hotels que pueda hacer realidad todos sus deseos vacacionales. Saludos cordiales, El equipo de Pineda Splash - 30º Hotels.
T i T Konstancin
hace 2 años - 5 (Experiencia positiva)
Jest super
Respuesta de FERGUS Club Pineda Splash
Dear Konstancin, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Pineda Splash-30º Hotels
Rajesh Paul Kohli
hace 2 años - 3 (Experiencia positiva)
Raul Alvira Sainz
hace 2 años - 5 (Experiencia positiva)
La atención de reservas de Dylan por el teléfono ya sido excepcional se ha comportado muy profesional majísimo resolviendo muchísimas dudas si fuera todo el mundo como el sería lo mejor para cualquier empresa. Después de tener una experiencia en ese hotel ha sido muy buena sobre todo por el animador David Jiménez que nos trató super bien y nos hizo la estancia muchísimo mejor con sus animaciones una persona de 10 con trabajadores asi el hotel vale mucho más. El único problema que tuvimos fue con una recepcionista que nos llamó por qué el perro supuestamente había ladrado, estuve subiendo cada hora y no se oía el perro. Nos dijo que como el perro ladrara nos lo diría de otra manera y ese trato es intolerante para una recepcionista de un hotel en el que estás pagando 20 euros por día y por perro. Por lo demás todo perfecto y recalcar la atención de David el de animación y Lucas el camarero.
Respuesta de FERGUS Club Pineda Splash
Hola Raul, Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels, la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Hotel Pineda Splash - 30º Hotels
Piotr Skoneczny
hace 2 años - 5 (Experiencia positiva)
Polecam, wszędzie blisko, miła obsługa, świetnie animatorzy. Kuchnia - każdy coś dla siebie wybierze.
Respuesta de FERGUS Club Pineda Splash
Thank you for your review, we are glad that you enjoyed staying with us and that you made the most of your vacation. Kind regards, Pineda splash - 30th hotels
Imma Royo
hace 2 años - 4 (Experiencia positiva)
Norbert Tarnacki
hace 2 años - 1 (Experiencia negativa)
Niestety hotel "uznaje tylko gości angoli" To najgorszy sort towarzystwa hotelowego, krzyki, darcia, kłótnie itd itp. To nie odpoczynek to gehenna! Hotel powinien to zmienić. Ja już tam na pewno nie wrócę nigdy!
Respuesta de FERGUS Club Pineda Splash
Dear Norbert, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Pineda Splash - 30º hotels hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Pineda Splash - 30º hotels welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Pineda Splash - 30º hotels team
Gareth Moir
hace 2 años - 4 (Experiencia positiva)
Great location in the resort, relatively quite, close by shops, train station, resturants/bars and beach. The service by staff was generally very good and the facilities like wise. Glass return scheme was good and contributed to sensible drinking. Room size was smaller than expected but comfortable beds and good shower. A good choice of food on offer something for everyone (I would just suggest maybe having gluten free bread available). More quility evening entertainment would have been nice but otherwise as you'd expect. Only downside was that there was residual noise from other guests (doors and one or two noisy guests) but otherwise, no senseless drinking or problems a safe family venue.
Respuesta de FERGUS Club Pineda Splash
Dear Gareth, Thank you for your sincere review. Is very nice to hear that you enjoyed our location. That is one of our bigest strenghts, we are very proud to provide to our guests a great location where they can explore Pineda and adjecent areas in a very accessible way. All of our staff works really hard to keep up with the guest expectations and needs and we are very happy to hear that we were up to your standards. We will take your recommendations for future improvements. Thank you again for your review, hopew to see you again :) Pineda Splash - 30º Hotels
Clodet thj
hace 2 años - 4 (Experiencia positiva)
En la zona lo único que no nos ha gustado el tren de cercanías corta tu paso a la playa. Hotel estupendo!!!!
Respuesta de FERGUS Club Pineda Splash
Hola Clodet, Es muy gratificante saber que le gustó nuestro hotel y el entorno en general. Gracias por tu reseña, nos encantaría verte en el futuro para otras vacaciones!! Saludos, Pineda Splash - 30º Hotels
Ada Juarez
hace 2 años - 4 (Experiencia positiva)
247marquis
hace 2 años - 3 (Experiencia positiva)
Advertised as a 4☆ hotel.....its a poor 3☆ at best. The staff are nice but slow. It could be improved with a few simple changes. The queues are caused by a ticket system that even the staff don't take seriously. Adults are given 2 red tickets, children are given 2 yellow tickets. You trade a ticket for a drink and get the ticket back when you take your glass back.....apart from the fact you can take a glass back and get either a adult ticket or a children's ticket and if you question it the response is, it doesn't matter, they are the same. Raising the question why have a ticket system if the staff don't correctly adhere to it? There are day pass users, keep them separate from more permanent residents and have one area just for the residents, that way you can rotate the soft drinks dispenser. Also there are ice lollipops and ice cream you can get from the bar, but it's self service in the restaurant. Put the freezer out side the bar and make it self service anywhere. Abolished ticket system, self service soft drinks and ice lollipops will half the queues. It's a nice hotel with a lot of potential but some changes need to be made, the above is just one example.
Respuesta de FERGUS Club Pineda Splash
We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We would just ask you to bear in mind that this is a hotel dedicated to good interaction with children, but some adults do not respect the necessary precautions and even go to extreme lengths (glasses in the pool or broken) and the card system is a way of preventing this type of attitude on the part of adults. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Marzena Pałaszewska
hace 2 años - 5 (Experiencia positiva)
Aktualnie jesteśmy w tym hotelu i bardzo nam się podoba. Aczkolwiek nie leżymy tu w ciągu dnia tylko chodzimy na plażę lub jeździmy po Costa Brava. Jedzenie jest przepyszne bardzo duży wybór o każdej porze dnia(śniadanie, obiad,kolacja) .Dużo owoców i słodkich przekąsek, warzywa o każdej porze bo ktoś pisał, że nie ma trzeba się rozejrzeć dobrze.W ofercie all inclusive duży wybór alkoholi i napojów typu coca cola wszystkie napoje oryginalne. Drinki bardzo smaczne w szklankach nie kubkach. Bogaty wybór picia i jedzenia. Animacje dla dzieci i dorosłych, nam brakuje muzyki i disco:). W hotelu jest czysto i pachnąco. Bardzo ładne baseny po jednej stronie dla dzieci i u góry dla dorosłych a po drugiej stronie budynku bardziej dla dorosłych i starszych dzieci. Rzut beretem od plaży i kolejki. Po 23 można nabyć drinki itp. za małe pieniądze. Minusem było zameldowanie nocne długo trwało a była tylko jedna Pani meldujaca. Jeszcze palenie papierosów na zewnątrz nie było wydzielonego miejsca dla palaczy i palili wszędzie a nam niepalącym dym przeszkadzał. Ogólnie polecamy to miejsce choć sama Costa Brava d..y nie urywa😁 wolimy Grecję.
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. With the best reguards, Team Pineda Splash
Kemi Okoruwe
hace 2 años - 5 (Experiencia positiva)
javy Lau
hace 2 años - 4 (Experiencia positiva)
Para mi gusto demasiados niños pero entiendo que es la oferta de mercado del hotel
Respuesta de FERGUS Club Pineda Splash
Querido Javi, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Saludos cordiales, El equipo de Pineda Splash - 30º Hotels.
Przemysław Gieła
hace 2 años - 5 (Experiencia positiva)
Fajny spokojny hotel z odzielnymi basenami położony dość blisko plaży i sklepów
Respuesta de FERGUS Club Pineda Splash
Thank you for your comment, we are happy to know that you liked our facilities at the Hotel Pineda Splash and its location. It was great to have you with us and we hope to have the opportunity to welcome you once again!! Regards, Pineda Splash - 30º Hotels
Rick Rose-Coulthard
hace 2 años - 5 (Experiencia positiva)
Great value family holiday. 3 pools which range from old kids doing backflips, casual to adults only. Food was amazing! Yes no chicken nuggets but it’s not the end of the world. No issue with sunbeds. Team were brilliant, genuinely. Spotlessly clean. Location amazing, 5mins to main strips of shops, beach and train station. We trained to Barcelona and did the sights, €33 return for family of four. Felt very safe in the local area. The beach bars are heavenly. Beach lovely and clean. Good WiFi for kids! Sport on constantly. Only issue was the bedroom was small but we didn’t come to sit in a room. We wanted an extra pillow to prop our little one up and reception struggled to agree (1 per customer, which was very weird. It’s just a pillow), we got the pillow haha Deffo go back.
Respuesta de FERGUS Club Pineda Splash
Dear Rick, your review really warms our hearts. It really is amazing to make our guests happy and their vacations memorable. The whole Pineda Splash team works very hard every day to achieve our guests expectations and it's very fulfilling to hear that we could met yours. Our location is one of our biggest strenghts and we are happy you took advantage of it and explore the area to the fullest. We will wait for you for future holidays, It was a pleasure having you as a guest. Pineda Splash - 30º Hotels
Pieter-Jan Beckers
hace 2 años - 3 (Experiencia positiva)
Room was nice, we had the deluxe room for 4 people. Kids had a bunk bed which they enjoyed very much. The hallway was noisy and the walls were made of paper as each movement around the building you could hear. The pool was a good size, the slides perfect size for kids (5&7). The animation was very friendly for our kids, they enjoyed joining the mini club and dances. The food was okey, not much variation. Annoyingly the all inclusive option is quite restrictive. It was basically ‘full pension’ type of all in. The people at the desk were very friendly, some bartenders weren’t though.
Respuesta de FERGUS Club Pineda Splash
Dear Pieter-Jan Beckers, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very pleased to read your satisfaction with the room we accommodated you in, and we really hope that the noise you mentioned was not a major inconvenience to your rest and comfort. Furthermore, we are really pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay with us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. last but not least. Once again, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, The team at Pineda Splash - 30º Hotels.
R P “Hcld”
hace 2 años - 4 (Experiencia positiva)
Przebywam obecnie... Obsługa jest nie tylko miła ale i pomocna. Pokoje są czyste choć dość ciasne , mi to nie przeszkadza ,nie przyjechałem tu siedzieć w hotelu a zwiedzać i plażować.Codziennie świeże reczniki i sprzątanie. Do plaży jest blisko. Do kolejki którą dojedziesz do Barcelony jeszcze bliżej 😉. Jedzenie w hotelu jest dość powtarzalne, jednak na pewno nie zabraknie jak nie przyjdziesz pierwszy. Jest dużo owoców. Atmosfera w hotelu trochę jak na koloniach rodzinnych. Faktycznie brytole delikatnie mówiąc nie grzeszą ogładą. 4 gwiazdki hiszpańskie to nie polskie... Jeżeli wykupisz pobyt-wycieczkę w tym hotelu w rozsądnej cenie będzie ok. Sporą niedogodnością było oczekiwanie na zameldowanie po przyjeździe. Byliśmy ostatni w kolejce Ok 35 osobowej i trwało to ponad dwie godziny. A dojechaliśmy do hotelu z lotniska (po opóźnionym o 2 godziny locie) o 4 rano.Po za tym jeśli coś Wam nie będzie pasowało to wyluzujcie. Macie wakacje a tu jest Hiszpania. Jest pięknie. Ps. Z wypadów polecam Barcelone-pociągiem. I Tossa de Mar -statkiem
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Hotel Pineda Splash - 30º Hotels
Adam Morgan
hace 2 años - 4 (Experiencia positiva)
Staff extremely friendly food was really good and location was great
Respuesta de FERGUS Club Pineda Splash
Dear Adam, Thank you for your review. We are very happy to know we were up to your expectations and you really enjoyed our friendly staff, food and great location. It was also very good to have you as a guest, we hope to see you again soon. Kindest regards, Pineda Splash - 30º Hotels
Chris Aston
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Thank you very much for your review, it means a lot to us. We would like to see you again soon, Pineda Splash - 30º Hotels
Dzia Ma
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu reseña. Te esperamos para futuras vacaciones. Pineda Splash - 30º Hotels
Judith Chamberlain
hace 2 años - 5 (Experiencia positiva)
Diana Carvajal
hace 2 años - 5 (Experiencia positiva)
Me he alojado recientemente en Hotel Pineda Splash en Pineda de Mar y ¡ha sido una experiencia maravillosa! La limpieza y el equipo de recepción estaban excelentes, la carta del bar y restaurante era deliciosa y el desayuno, almuerzo y cena estaban ricos y variados. ¡Sin duda volvería a alojarme aquí! 😃🤩
Respuesta de FERGUS Club Pineda Splash
Hola Valerie, es realmente bueno saber que disfrutó mucho de su estadía con nosotros, trabajamos duro todos los días para brindarles a nuestros huéspedes la mejor experiencia que puedan tener y es realmente gratificante saber que logramos nuestro objetivo con usted. Esperamos verte en el futuro y gracias nuevamente por tu excelente reseña. Saludos, Pineda Splash - 30º Hotels
Youssef Essadek
hace 2 años - 1 (Experiencia negativa)
Los que tengáis hijos y vengáis aquí, que sepáis que la felicidad y la diversión de vuestros hijos, la pagan los lloros y las noches sin dormir de los bebes de los vecinos por todo el ruido que hacen en toda la calle sin remordimiento alguno. No voy a añadir nada más, ahora cada uno con su conciencia. / Those of you who have children and come here, know that the happiness and fun of your children is paid for by the crying and sleepless nights of the neighbors for all the noise they make all over the street. I am not going to add anything else, now each one with his conscience
Paul Leonard
hace 2 años - 4 (Experiencia positiva)
Lovely, thank you
Respuesta de FERGUS Club Pineda Splash
Dear Paul, thank you for the time and for this great review. Best wishes, Pineda Splash- 30º hotels
Angela Dean
hace 2 años - 5 (Experiencia positiva)
Lovely hotel. The lifeguards are absolutely incredible. I felt nervous at the thought of taking my eyes off my 7 Yr old before holiday but they are such an asset to this hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Angela Dean, We would like to thank you about your great review, it fills us with joy that you share with pleasure the work that our lifeguards do, they care about the safety of all our clients. Best Regards, Pineda Splash - 30º Hotels
David Miró
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu reseña, fue un placer tenerte con nosotros. Esperamos volver a verte, Pineda Splash - 30º Hoteles
Sam Mikkelsen
hace 2 años - 5 (Experiencia positiva)
Lovely hotel, staff are excellent and the food is very good. Very clean throughout but sadly they need more umbrellas for the pool areas, especially in very warm conditions.
Respuesta de FERGUS Club Pineda Splash
Dear Sam, We would like to thank you about your wondefull review, we love to see that you ejoyed your stay in Pineda Splash - 30º Hotels, we will take your coment about the umbrellas into acount. Best regards, Pineda Splash - 30º Hotels
Teddy Sleigh
hace 2 años - 4 (Experiencia positiva)
I recently had the pleasure of staying at the Hotel Pineda Splash in Pineda de Mar and I was thoroughly impressed. The staff were incredibly friendly and accommodating and the food exceeded expectations. The facilities were of a high standard and I was extremely satisfied with the overall experience. I would highly recommend this establishment to anyone looking for a pleasant stay.
Respuesta de FERGUS Club Pineda Splash
Querida Teddy, Primero de todo agradecerle su maravillosa reseña, nos llena de alegria saber que disfruto de su estancia en el hotel. Gracias por mencionar a nuestros trabajadores que tanto se esfuerzan por hacer su trabajo lo mejor possible. En segundo lugar , gracias por mencionar la calidad de nuestra comida, nustro chef planea las comidad para que el resultado sea el mejor possible. Esperamos verle pronto, Pineda Splash - 30º Hotels
Leon Doherty
hace 2 años - 3 (Experiencia positiva)
Rooms are small and not as advertised. The food is hit and miss, sadly more miss than hit
Respuesta de FERGUS Club Pineda Splash
Dear Leon, We first would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays and for sharing your comments on your experience with us. Rest assured that your comments regarding the food choices will be shared with the entire restaurant and kitchen team for review and action. We regret to read that you found the room you stayed in small. We strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information about our accommodation options to make sure that you book the room type that best meets your holiday needs and wishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The team at Pineda Splash - 30º Hotels.
Bea Andreu
hace 2 años - 1 (Experiencia negativa)
Modifico mi anterior reseña ya que era una clienta asidua bastante decepcionada, dudo que vuelva más la verdad... Suelo venir para escapadas de fin de semana cerca de Barcelona para disfrutar de la piscina y desconectar. Estamos en ola de calor, reservé principalmente para estar en la piscina y dormir fresquito. Sorpresa cuando no hay aire en ningún sitio del hotel!! La cena todos sudando, aire apagado, ni en modo ventilación... no es permisible! Te vas comunicando con empleados (con chorretes de sudor y pelo pegado a la cara todos, cosa que te da a entender que no es el primer día....!!!) Y te dan contestación aleatoria para salir del paso... Noche eterna en el infierno sin pizca de brisa, peor que en casa vamos! A las 2am bajamos a poner queja en recepción (en hoja de reclamaciones no oficial por cierto...) sin que nos aporten solución alguna
Respuesta de FERGUS Club Pineda Splash
Estimada Bea, Gracias por compartir su opinión sobre el hotel Pineda Splash - 30º hotels . De hecho, por lo que usted describe, parece que algunos aspectos de su estancia no cumplieron con nuestras normas habituales de servicio; por favor, acepte nuestras más sinceras disculpas por no hacer de su estancia con nosotros un momento perfecto de relajación y apreciamos enormemente que se haya tomado tiempo para hacérnoslo saber. Queremos informarle que lamentamos que el tema del aire haya podido perjudicar su descanso y sepa que tomaremos muy en consideración su comentario a fin de lograr una mayor confort para el huésped. Aún así, queremos poner un inciso en que estamos en plena ola de calor en toda la zona de Cataluña, y aunque todos los aires estén funcionando (que lo están), es difícil que la temperatura baje al nivel necesario de confort ya que el alojamiento dispone de 3 terrazas diferentes y las puertas de entrada y salida de estas zonas se abren y se cierran constantemente al igual que pasa en el restaurante y zona de bar. De todo modos su comentario será tratado con el departamento encargado para mejorar de cara al futuro. Nuestro personal está disponible para tratar este tipo de cosas y buscar una solución para poder ayudar en todo el momento a los huéspedes. Una vez más, muchas gracias por su ayuda. Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Pineda Splash - 30º hotels Equipo Pineda Splash - 30º hotels
CarineQuiroga
hace 2 años - Sin rating (Experiencia negativa)
La piscine avec les toboggans est sale, l'eau est trouble on ne voit même pas le fond. Il y a des touffes de cheveux dans la piscine, des papiers etc...| Impossible d'avoir un transat. Trop de monde pour un petit endroit.|Les chambres sont correctes. |La nourriture correct aussi mais pas trop de choix.|Je n'y retournerai pas. |
Liz Doyle
hace 2 años - 4 (Experiencia positiva)
Lovely hotel, variety of food on all inclusive, always something to choose. Always have to go into restaurant to eat. Rooms comfy and clean. 6 min walk to the beach and bars to walk to on the evening if you wish. Pools great, slides for children and splash area for little ones. All in all, a great family holiday.
Respuesta de FERGUS Club Pineda Splash
Dear Liz, Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays in XX and for the review you shared on , all of your kind words about your stay with us are great to hear! Pineda Splash - 30º Hotels
Piotr Ler
hace 2 años - 2 (Experiencia negativa)
Michelle Rowell
hace 2 años - 5 (Experiencia positiva)
I recently had the pleasure of staying at Hotel Pineda Splash in Pineda de Mar. The general state of cleanliness was excellent, the reception staff were incredibly helpful and accommodating, and the food was delicious. I highly recommend this hotel to anyone looking for a great stay.
Respuesta de FERGUS Club Pineda Splash
Dear Michelle, Thank you for your great review, we are very pleased to hear that our staff and service was up to your standards. Hopefully we see you again soon. And thank you for your recomendation. Best regards, Pineda Splash - 30º Hotels
Fernando Gros Mellado
hace 2 años - 4 (Experiencia positiva)
Buen hotel y apartamentos con buenas instalaciones y servicio
Respuesta de FERGUS Club Pineda Splash
Hola Fernando, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Hotel Pineda Splash - 30º Hotels
Elena TC
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Gracias por su opinión positiva sobre su reciente estancia con nosotros. Saludos, Pineda Splash - 30º Hotels
Charley Salvatore
hace 2 años - 2 (Experiencia negativa)
not much choice of food, very strict hotel not like able, for the 5 days of being there only our towels got changed and bed was made once, NO AIRCON
Respuesta de FERGUS Club Pineda Splash
Dear Charley Salvatore, First of all we would like to thank you for being your choice for your holidays in Pineda de Mar. We lament reading your review and as we have explained you, we follow a cleaning procedure and it is not defined that towels have to be changed after 2 days of arrival. If you want to change your towels, you can leave them on the floor of the bathroom. Regarding your feedback of the air conditioning, we inform you that all the air conditionings are working properly. However, Spain is suffering a heat wave during this week. The temperature has increased a lot and also the humidity, and this make the environment warmer and humid. We hope to see you again in the near future. Pineda Splash - 30º hotels Team
Mark Phelps
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu reseña, fue un placer tenerte con nosotros. Pineda Splash - 30º Hoteles
Jon Bentley
hace 2 años - 3 (Experiencia positiva)
This isn't a 4 star hotel. The staff are lovely, hard working and helpful. The food is good. The hotel is clean. The rooms are small and very basic. It is noisy, especially at night. The inclusive drinks are basic, nicer drinks you have to pay for. Our 4 year old loved it as she wanted to stay in the pool all day. The staff work hard and the entertainment for the kids was good.
Respuesta de FERGUS Club Pineda Splash
Dear Jon, Thank you very much for the time you spent to share your personal impressions of your stay at our Pineda Splash - 30º hotels .We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are delighted to read that you found our staff friendly and helpful and that you enjoyed the food during your stay. Your positive feedback will be shared with the team. Furthermore, we are really pleased to hear what a wonderful time your daughter had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. On behalf of our entire team, we greatly look forward to your return. Kind regards, The team at Pineda Splash - 30º Hotels.
Xavi Olivares
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Gracias por dejar una reseña positiva. Pineda Splash - 30º Hotels
Sara
hace 2 años - 4 (Experiencia positiva)
Estuvimos en el hotel con el Day pass personal de recepción un 10 desde la entrada hasta la salida, personal joven pero súper majos todos con los que me cruce, buffet con gran variedad de comidas para todos los gustos aunque me hubiera gustado encontrar algo de pasta fresca y no tanta carne ya que a nosotros con la calor nos apetece más ( pero eso es para gustos) lo único que la piscina de adultos se colaron niños y estos empezaron a tirar agua hacia a bajo así que acabamos con los teléfonos y la cartera mojadisimos, acudí a recepción y la verdad genial. Pero para pasar el día con el peque la verdad que genial contentísimo
Respuesta de FERGUS Club Pineda Splash
Querida Sara, En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos. También es bueno saber disfrutó de las delicias culinarias preparadas por nuestros chefs profesionales que siempre se esfuerzan por ofrecer una amplia variedad de comidas típicas con el fin de complacer a todos los paladares. Gracias por informarnos de que fuimos capaces de conquistar el suyo. Para terminar, lamentamos oír que tuvo algún incidente con la piscina recomendada para adultos. Tal y como dice el nombre se trata de una piscina recomendada para adultos, con lo cual, no cuenta con la restricción de les mismos. Aún así, cuando no está existiendo un comportamiento adecuado, siempre recomendamos que lo informen en recepción, para poder actuar con la mayor brevedad posible actuando de la manera que mejor proceda. Esperamos volver a darles la bienvenida muy pronto a nuestro establecimiento. Muy cordialmente, Pineda Splash - 30º hotels
desi delgado
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Querida Desi, Muchissimas gracias por tu reseña tan maravillosa, gracias por mencionar el gran trabajo que hacen los chicos de limpieza y los chicos de animación. También nos emociona que haya disfrutado de la comida y de que haya recibido un buen trato por parte del personal. Gracias , esperamos verle pronto, Pineda Splash - 30º Hotels
Marcin Sobiesiak
hace 2 años - 1 (Experiencia negativa)
Hotel opanowany przez rozwrzeszczanych Anglików i ich dzieci. Ciagle krzyki, muzyka puszczana na maksa, nie można w spokoju porozmawiać. W hotelu są trzy baseny, jeden z nich zgodnie z oferta hotelu wyłącznie dla dorosłych- tylko teoretycznie. W pokoju tez nie można odpocząć, od rana do późnych godzin nocnych angielskie dzieci biegają po korytarzach trzaskają drzwiami . Jedzenie w porządku, choć w zasadzie codziennie to samo szczególnie śniadania. Dwie godziny na terenie hotelu to max jaki dało się wytrzymać, na szczczescie jest w pobliżu co zwiedzić i gdzie wyjść.
Respuesta de FERGUS Club Pineda Splash
Dear Marcin Sobiesiak, First of all we would like to thank you for being your choice for your holidays in Pineda de Mar. We lament reading that we could not overcome your expectations and we have taken good note of your feedback to improve. However, we would like to take this opportunity to inform you that all nacionalities are welcome in our hotel. As you could saw, Pineda Splash - 30º hotels is a family establishment this is wy lots of activities are going on during the day, evening and night; we recommend you for next time to check the characteristics of the hotel before travelling. We would like to take this opportunity to remind you that our front desk team is available 24/7 and we could have helped you while staying in resort. We hope you had a safe journey back home and we hope to see you again in one of our 30º hotels. Pineda Splash - 30º hotels Team
Emilia Kiszycka
hace 2 años - 4 (Experiencia positiva)
Fighting for sun decks was totally unacceptable.
Respuesta de FERGUS Club Pineda Splash
Dear Emilia, Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best wishes, Pineda Splash - 30º hotels
Melissa Kimpe
hace 2 años - 5 (Experiencia positiva)
zeer goed All in hotel. Ideaal voor gezinnen met kinderen. Hotel, kamers, buffet en vriendelijkheid van het personeel is TOP. All inclusive formule is goed. Enkel de snacks tussendoor stellen niet zoveel voor, maar voor de rest zeker steeds iets nieuws in het aanbod. Het team van de miniclub en de animatie zijn echt super, zowel voor jong als oud. Iedere dag tal van activiteiten en avondgelegenheden. Ligging ideaal om met de trein naar Barcelona, maar ook andere stadjes te gaan. Ook een auto huren kan perfect via het hotel. Een aanrader voor ons!
Respuesta de FERGUS Club Pineda Splash
Dear Melissa, Thank you for reviewing your recent stay in our Pineda Splash - 30º hotels. It is wonderful to hear we were able to match your holiday expectations. We are glad that you enjoyed your stay with us, the services we offer, such as the entertainment offer, the possibility to rent a car, the buffet and the friendliness of our staff. We hope to welcome your family and you again in the future. Best wishes, Pineda Splash - 30º hotels
Alan Green
hace 2 años - 2 (Experiencia negativa)
Not the best hotel, no aircon, 35° and no aircon, bar staff are very slow, there's always a queue, they have the cheek to call themselves a 4 star hotel, more like a poor 3 star,
Respuesta de FERGUS Club Pineda Splash
Dear Alan Green, First of all we would like to thank you for being your choice for your holidays in Pineda de Mar. We lament reading your review and knowing we have not exceed your expectations. We have taken good note of your feedback to improve. However, we would like to take this opportunity to clarify that all the air conditionings are working properly. Nevertheless, Spain is suffering a heat wave during the week you were staying with us. The temperatures have increased a lot and also the humidity, and these events make the environment warmer and with much more humidity. Once more, thank you for your visit and we hope to see you again in one of our 30º hotels. Best regards, Pineda Splash - 30º hotels Team
Aida Lara Tomas
hace 2 años - 5 (Experiencia positiva)
Fuimos a pasar un día con Day pass y genial! Especialmente para niños. Mucha animación y parque acuático. El bufet bastante bueno!
Respuesta de FERGUS Club Pineda Splash
Estimada Aida, Muchas gracias por esta gran reseña que nos has dejado. Nos alegramos que os haya gustado nuestra animación, nuestra comida y nuestras piscinas. Esperamos volveros a acoger pronto. Un saludo, Pineda Splash - 30º hotels
Bonaria Vos
hace 2 años - 5 (Experiencia positiva)
Fijn hotel, super fijne animatie! Enig nadeel is dat de kamer wel echt klein zijn.. eten is redelijk
Respuesta de FERGUS Club Pineda Splash
Dear Bonaria, Thank you for sharing this great feedback on your recent holiday experience among us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best wishes, Pineda Splash - 30º hotels
Konrad Polak
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Thank you very much for your great review, we hope to see you again in our Hotel. Kind regards, Pineda Splash - 30º Hotels
Lynne Kelly
hace 2 años - 5 (Experiencia positiva)
We went as a family of 10 with 4 children,,we had a fantastic time ,,the entertainment team were Brilliant!! The children had a great time with us in the various pools ! The bar staff and restaurant staff were always so helpful we always got a table for all of to sit together for our meals ,,we all thought the food was good,,didn't like the token idea for drinks but could understand why ,,however we got used to it ,,we always got loungers however you have to be there when they open as its a scramble but we didn't queue like some !!!!,,all in all a great holiday and a Big thank you to all the staff you have a fantastic team !!
Respuesta de FERGUS Club Pineda Splash
Dear Lynne, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Hotel Pineda Splash - 30º Hotels
Daniel Buczynski
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Thank you for a great review, is great to hear that you had a great experience with us. Kind regards, Pineda Splash - 30º Hotels
Laura Gómez Quevedo
hace 2 años - 2 (Experiencia negativa)
Es un hotel muuuy masificado. Vas a la piscina y no encuentras hamaca, vas a tomar algo después de cenar y nunca encuentras mesa, es un estrés hay que ir corriendo para pillar sitio por donde vas. Supongo que lo del day pass no ayuda a ésto porque está demasiado lleno y es agobiante… además el ambiente es muy inglés y mucha gente fumando y bebiendo de más… No lo recomendaría, las piscinas son pequeñas para tanta gente. Por otro lado, nada más llegar al hotel y a la piscina nos robaron un móvil allí mismo de la hamaca. Lo que es la comida, habitaciones y animación está bien. Las chicas de la animación son majísimas. Sin embargo, no repetiríamos.
Respuesta de FERGUS Club Pineda Splash
Estimada Laura, Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel Pineda Splash - 30º hotels . Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier incidencia que pueda haber podido experimentar durante su estancia. De acuerdo con la política del hotel, no está permitida la reserva de las tumbonas. Hacemos todo lo posible para garantizar el seguimiento de esta norma, especialmente durante la alta ocupación, cuando esto sucede más a menudo y nos disculpamos si excepcionalmente durante su estancia no fuéramos capaces de tener un control total sobre este asunto. Respecto al robo del teléfono, no tenemos ninguna constancia de ello en la recepción o algún reporte relacionado con el tema. En el caso que un cliente nos indique que ha sufrido un robo o hurto en las instalaciones, sepa que seguimos un procedimiento exhaustivo de revisión interna en el que investigamos lo ocurrido. Con el fin de garantizar la seguridad de aquellos objetos de valor que disponga, le recomendamos así mismo solicitar nuestro servicio de caja fuerte en futuras estancias. Gracias por sus maravillosos comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de compartir sus amables palabras, las cuales seguro que significarán mucho para ellos. Estamos muy contentos de leer que le gustó la habitación en la que se alojó y que estuvieron cómodos en todo momento. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentido de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar. Equipo del Pineda Splash - 30º hotels
Piotr Kołodziejski
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hello, thank you for a great review. We hope to see you again soon. Regards, Pineda Splash - 30º hotels
laura gomila vinent
hace 2 años - 3 (Experiencia positiva)
Habíamos contratado un day pass para hoy con el almuerzo incluido. Al entrar hemos preguntado hasta que hora podíamos comer, y nos han respondido que hasta las 14:55h podíamos entrar y disfrutar del buffet. Entramos a las 14:45h y... Oh! Sorpresa! A las 15 han empezado a recoger el buffet, retirando toda la comida. Han sido en general amables con nosotros, facilitando comida ya guardada cuando la hemos solicitado y argumentando sus razones para recoger. Ni lo dudo ni lo cuestiono, pero desde recepción no pueden dan información que contraresta después con la realidad. El caballero que de muy mala gana y con muy mala cara sirve las bebidas (el único que no fue amable) se acercó a la mesa a las 15:30 para pedirnos que nos fuéramos aún estando masticando.... De muy mal gusto, francamente. Al margen de esto, en términos generales,el hotel limpio, los niños lo pasaron bien, animación todo el día,etc... Nosotros como adultos, no repetiríamos.
Respuesta de FERGUS Club Pineda Splash
Querida Laura, En primer lugar, le damos las gracias por compartir su opinión sobre sus reciente visita a nuestro hotel para pasar el día y almorzar, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros clientes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Tenga por seguro que sus comentarios acerca de la amabilidad de nuestro personal de restaurante y los horarios de comida serán tomados muy en cuenta y transmitidos a los departamentos relevantes, para su consideración y mejora. Lamentamos la confusión y, aun así, nos alegramos de que encontrase el hotel limpio y que lo pasase bien. Esperamos verles de nuevo pronto en un futuro. Saludos cordiales, El equipo de Pineda Splash - 30º Hotels.
Kim Amsterdam
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
We would like to thank you for the great review. It was a pleasure having you as a guest. Kind regards, Pineda Splash - 30º Hotels
MARIA GARCIA
hace 2 años - 5 (Experiencia positiva)
Muy recomendable
Respuesta de FERGUS Club Pineda Splash
Estimada María, muchas gracias por esta amable y buena reseña y por recomendar nuestro hotel con las personas que nos leen. Esperamos poder volverte a acoger pronto. Un saludo, Pineda Splash - 30º hotels
Yacine
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hello, thank you for a great review. We hope to see you again soon. Regards, Pineda Splash - 30º hotels
Julie Clarke
hace 2 años - 5 (Experiencia positiva)
Lovely clean hotel friendly staff only disappointment was the repetitive food lots of veal and rabbit and if u have picky eaters not good went all inclusive and ended up 4 out of 6 nights going out to eat. As hubby don't eat anything with bones and kids meals were same day in day out needs more variety
Respuesta de FERGUS Club Pineda Splash
Dear Julie, Thank you for sharing such a great feedback on your recent holiday experience among us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests and your comments are crucial in this process. Therefore we highly value your time and constructive critics. Best wishes, Pineda Splash - 30º hotels
Nikko12
hace 2 años - Sin rating (Experiencia negativa)
Hotel non dei migliori, camere pulite “alla buona” e piccole, esteticamente non male, il cibo non mi ha per nulla entusiasmato in complesso non lo consiglierei, |il personale è cortese e preparato.||Molto distante da Barcellona, consiglio, se se viene in aereo di prendere un auto a noleggio ||In hotel si può richiedere il parcheggio
Laetitia Funck
hace 2 años - 5 (Experiencia positiva)
Super vacances, deuxième fois dans cet hôtel. À recommander!
Respuesta de FERGUS Club Pineda Splash
Merci pour votre appréciation sur votre séjour au sein de notre hotel Pineda Splash - 30º hotels . Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Pineda Splash - 30 º Hotels.
Gerard Gimeno
hace 2 años - 5 (Experiencia positiva)
Muy bien atendidos por Marc un chico del restaurante, muy servicial muy amable, en recepción y bar también nos han atendido muy bien, instalaciones super bien para ir en familia, 100% recomendable
Respuesta de FERGUS Club Pineda Splash
Estimado Gerard, Muchas gracias por compartir esta gran reseña de tu reciente estancia en Pineda Splash - 30º hotels. Estamos encantados de que hayas disfrutado de su estancia y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja duramente para garantizar que ofrezcamos un servicio de alto nivel y una experiencia cálida y memorable. Un saludo, Pineda Splash - 30º hotels
Kelly Huang
hace 2 años - 4 (Experiencia positiva)
Me and my family had the most amazing holiday ever here. When we arrived, we were greeted by the most welcoming receptionist who guided us through everything clearly. The entertainment staff were amazing for little kids and even for teens. The food was good but after a few days, you get tired of it as it's kind of the same things. We booked all inclusive which was the wise option and you get snacks and icecream with it. The service is 5/5 as there was free tickets to go kayaking, paddle surf which was only like 15 mins walk max. The location of the hotel to Barcelona is about 1 hour ish which is really convenient by train for those wanting to explore attractions. Pool was big, sunbeds were comfortable. The only downside was the bedrooms. We are a family of 5 and we were fit into one room which was quite small. Other than that a great experience. Definitely recommend to families looking for holiday in Spain
Respuesta de FERGUS Club Pineda Splash
Dear Kelly, Thank you for the time you spent to share your feedback on your recent stay at our Pineda Splash - 30º hotels , to be considered as one of the best hotels you stayed at is certainly high praise. Also, we have to thank you so much for you recommendation and we have to let you know that we are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the reception team as we know it will be a great source of motivation to keep on going the extra mile. Cheers, Pineda Splash - 30º Hotels.
Noah Walid
hace 2 años - 4 (Experiencia positiva)
Marta MM
hace 2 años - 5 (Experiencia positiva)
Fuimos a pasar el dia reservando con break hotel, estuvo bien la experiencia.
Respuesta de FERGUS Club Pineda Splash
Estimada Marta, De parte de todo el equipo de Pineda Splash - 30º hotels nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestro Pineda Splash - 30º hoteles, estamos encantados de saber que disfrutó de nuestro establecimiento durante su experiencia. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Cordialmente, Pineda Splash - 30º hotels
Jessica Manresa
hace 2 años - 3 (Experiencia positiva)
Las piscinas estan muy bien. Aunque creo que el Day Pass es un poco caro. 12 euros infantil y 15 adulto solo utilizacion de piscinas. Para los toboganes que hay y como son lo encuentro un poco excesivo. Pero bueno, es comprensible. Lo que no me gusta nada, pero nada, es el suelo. Es criminal. Mi hijo y varios niños, incluso yo casi, se han caido. Es muy muy resbaladizo. Es muy peligroso. Vayas en chanclas o no. El suelo de la piscina de arriba, lo mismo. Y el de la piscina grande tambien. Todos. No entiendo la eleccion de estos suelos en zonas asi. Y el borde de la piscina de toboganes es mortal. Me he rascado la espalda varias veces. No quiero imaginar como acaban los niños. Y el suelo que hay en el porche por asi decirlo, del acceso a la sala de juego, no solo resbala, sino que si vas descalzo te abrasas los pies. Me han quedado doloridos solo de caminar descalza por ahi una vez. Por lo demas es un sitio guay donde los niños se lo pasen bien un dia. Y el personal del bar en
Respuesta de FERGUS Club Pineda Splash
Estimada Jessica, en primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Pineda Splash - 30º hotels para sus vacaciones en y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos. Permítenos informarle que el pavimento de nuestra(s) piscina(s) cumple con las correspondientes medidas de seguridad para evitar el riesgo de caídas, aun así esta medida no puede prever el uso más o menos cauteloso que hagan los bañistas, de modo que en función de esto existe cierta probabilidad de producirse la situación que describe. Aun así , sepa que hemos hecho llegar al departamento correspondiente esta información para su revisión para reforzar el buen uso y disfrute de esta área. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Equipo del Pineda Splash - 30º hotels.
Danielle Sims
hace 2 años - 4 (Experiencia positiva)
I recently had the pleasure of staying at Hotel Pineda Splash in Pineda de Mar. Most was to my satisfaction or above. I found the bar and restaurant choices to be satisfactory and the meals were of good quality. The activities for adults, kids and families were well organised and enjoyable. There were a few things which could easily have been avoided such as change of bedding atleast once during the stay, change of cups for tea/coffee in room and toilet roll being replenishing as needed. Also one room in our party was unbearably hot and the aircon was non existent which meant they have poor sleep during the holiday, however overall we, had a great time and would recommend it.
Respuesta de FERGUS Club Pineda Splash
Dear Danielle, Thank you for sharing your great feedback on your recent holiday experience among us, for the you took to do so and for recommending our hotel with our readers. We are delighted that you enjoyed our food and the activiteis we offer both for kids and adults. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests,. Your comments are crucial in this process, therefore we highly value your time and constructive critics. Best wishes, Pineda Splash - 30º hotels
Jordi Fontanet i Torra
hace 2 años - 1 (Experiencia negativa)
Para los que tengan dudas sobre el Day Pass no vayáis con muchas expectativas. Es entendible que el Hotel aproveche las instalaciones por los tiempos que corren, pero lo que ralla lo inadmisible es que tengan tan poco control sobre el aforo de personas. Está tan masificando de gente que encontrar una tumbona suelta es una completa odisea y la posibilidad de una sombrilla es casi nula. Eso sin contar que seguramente no contemplan esta enorme cantidad de gente ante una emergencia, dudo que el ayuntamiento tenga conocimiento de ello. Tuvimos la tentativa de pedir un reembolso e ir a la playa, que al menos te ahorras pagar por este plan tan desafortunado. Al final por el viaje decidimos quedarnos, al menos sabemos que no vamos a repetir más y deseamos todo el ánimo para los pobres que habrán pagado por una estancia completa con esa dudosa calidad de servicio y poco interés por la retención de clientes.
Respuesta de FERGUS Club Pineda Splash
Estimado Jordi, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Nos gustaría informarle que lamentamos leer que no tuvo una gran experiencia con nosotros acerca del Daypass. Informarle que estamos en agosto en plena temporada alta lo cual implica que haya más volumen de gente tanto en el hotel como en las áreas comunes y las instalaciones del alojamiento. El aforo es controlado diariamente a través de una página de reservas en donde revisamos la capacidad del cupo de ventas para los días de la semana de forma exhaustiva. El complejo consta de tres terrazas con hamacas ( piscina grande, piscina de los toboganes y la piscina chill-out) por lo consiguiente, a nivel de hamacas no hay problema ya que hay capacidad suficiente. La terraza de arriba de la piscina de chill-out dispone de hamacas libres y de sombrillas. Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia. Equipo del Pineda Splash - 30º hotels
Todd Sims
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hello, thank you for a great review. We hope to see you again soon. Regards, Pineda Splash - 30º hotels
Vianney Lara
hace 2 años - 5 (Experiencia positiva)
Hotel completo, no falta de nada… Fuimos a pasar el día con un “day pass” y la verdad que fue increíble. Es un hotel perfecto para familias, hay 3 piscinas, una muy pequeñita para los bebés, una mediana que cubre para los adultos con jacuzzi y baile en el agua dirigido por los simpáticos monitores del hotel de animación, y al otro lado del hotel una piscina con toboganes y actividades de agua para todos, junto al bar donde puedes tomar algo fresco mientras vigilas al pequeño, el precio de la bebida es razonable en el bar. En la azotea, en la planta de arriba hay otra piscina “only adults” para relajarte en las camas de agua con burbujas y donde hay camas para estirarse. Son toboganes seguros y el suelo también, no resbala mucho… En cuanto a la comida del bufet, sorprendida por la variedad y el sabor, la cantidad… todo muy bueno. Me gustó mucho en general, había muchísima gente, estaba lleno el hotel la verdad pero aún así no era agobiante, había sitios para todos en todos lados, eso sí, ni una hamaca libre en todo el día… Al entrar al hotel hay para servirse agua y se agradece con esta calor… Hay piscinas, jacuzzi, playa cerca, tren cerca, juegos en las piscinas, actividades acuáticas, animación infantil, billares, sala de recreativos… hasta maquina de tabaco! Por lo general un 10, a pesar de que no dormí en el hotel me hubiera quedado sin duda! Gracias por regalarme un día tan bonito de cumpleaños 🎈❤️
Respuesta de FERGUS Club Pineda Splash
Estimada Vianney, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Un fuerte abrazo, Pineda Splash 30º - Hotels.
Chris shirtcliffe
hace 2 años - 5 (Experiencia positiva)
My stay at Hotel Pineda Splash was absolutely amazing! I give it 5 ⭐⭐⭐⭐⭐ for the staff, cleanliness and entertainment. I highly recommend it to anyone looking for a fun and relaxing vacation. 🤩😎
Respuesta de FERGUS Club Pineda Splash
Dear Chris, First and foremost we would like to thank you for the stunning review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your expectations and that you liked the friendliness of our staff and the cleanliness of our facilities. We would like to finally thank you for recommending our hotel and we hope to welcome you family and you again in the future. Best wishes, Pineda Splash - 30º hotels
Carlos Andres Perez Miquilena
hace 2 años - 1 (Experiencia negativa)
Contrate el DayPass para pasar el dia de mi cumpleaños con mi familia y puedo decir que fué la PEOR decision de todas! No habia disponibilidad para sentarse en la piscina en NADA nos tardamos para tratar de encontrar algo decente. Entiendo que sea la epoca pero sino tienen aforo no vendan pases. La chica del bar supongo que estaba cansada pero su actitud no fue la correcta. La zona de snack no queria un chico servir bebidas porque debia esperar, ni siquiera nos respondia a nosotros le decia a la encargada "que hago" hasta que lq chica amablemente nos sirvió, los snack no malos, lo siguiente!!!! De todos mis viajes por el mundo es una lastima que el peor servicio lo encuentre en donde vivo aun cuando el turismo es una base fundamental de la economia!!! En pocas palabras DEC3PCIONANTE
Respuesta de FERGUS Club Pineda Splash
Apreciado Carlos Andres Perez Miquilena, Primero de todo te agradecemos que nos hayas elegido como hotel donde pasar tu cumpleaños. Referente a tu comentario sobre el malentendido de las bebidas durante el snack, sentimos lo que ocurrió ya que como le comentamos fue un malentendido debido a un error en la pagina web de HotelBreak. Esperamos que nos uelva a visitar pronto. Un saludo, Equipo del Pineda Splash - 30º hotels
Dawid
hace 2 años - 2 (Experiencia negativa)
Naprawdę chciałbym móc ocenić wyżej ten hotel, jednak naprawdę nie zasługuje na nic więcej. Te "4 gwiazdki" są mocno na wyrost niezależnie od tego według jakich kryterii są one przyznawane w Hiszpanii, u nas to jest 2 może w porywach 3? Największym atutem jest odległość od plaży (5min spacerem). Hotel napchany turystami do granic możliwości, głównie i to w takiej kolejności, anglicy, polacy, hiszpanie. Pokoiki klaustrofobiczne nie najświeższe ale dobrze sprzątane. Hotel nie posiada żadnego miejsca gdzie wieczorem można byłoby choć na chwilę zaznać nieco odosobnienia. Gwarantuję że po tygodniu bedziecie Państwo mieli serdeczne dość przebywania w okolicach baru. Do tego leżaki przy basenie odgrodzone tak by nie można było przysiąść np z napojem, (pierwszy raz spotykam się z czymś takim !) więc wszyscy cisną się w okolicach jedynego czynnego baru po zamknięciu basenów. Oczywistym wydawałoby się że wystarczy zagrodzić sam basen a leżaki udostępnić, od razu zrobiłoby się luźniej. W basenach woda lodowata, oczywiście jedynie dzieciakom i "dużym" anglikom to zdaje się nie przeszkadzało, poza tym i tak od rana walka o leżaki niczym ta z obrazu Matejki. Nawiasem mówiąc wzbudza to niezły ubaw ludzi z obsługi, jak i gości hotelowych którzy jedzą w tym czasie śniadanie. Zdecydowanie polecam plażę jeżeli ktoś lubi taki wypoczynek. Co do wyżywienia to typowa masówka hotelowa, ani dobre ani złe. All inclusive śmiechu warte z tymi kartami, kto pojedzie i doświadczy to zrozumie. Taka ciekawostka jeszcze. Odzwyczaili się już Państwo od wszechobecnych kopcących papierosków ? No cóż tam się pali prawie wszędzie, pomimo iż przed wejściem do hotelu są wydzielone miejsca dla palaczy. Niewielka przestrzeń w okolicach baru powoduje że można siekierę zawiesić. Na koniec chciałbym zaznaczyć że jest to moja subiektywna ocena, nie chciałbym kogokolwiek zniechęcić, może komuś takie warunki będą odpowiadać. Ponieważ sama Katalonia jest cudownym miejscem do wypoczynku i zwiedzenia można przymknąć oko na pewne niedogodności, tylko czy tego właśnie szukamy ?
Respuesta de FERGUS Club Pineda Splash
Dear Dawid, Thank you for sharing a review of Pineda Splash - 30º hotels . It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. The Hotel consists of three terraces with sunbeds (large pool, pool with slides and the chill-out pool), so there is no problem in terms of sunbeds as there is sufficient capacity. The terrace above the chill-out pool has free sunbeds and sunshades. Please note that the card system is an operation that is part of the procedure of the accommodation and serves to control that customers who have all-inclusive, when ordering drinks, ask for the drinks you are going to take and you can repeat at any time within the schedule of the all-in. This is done so that guests do not leave unused full glasses on the tables and have to throw them away, thus maintaining order and cleanliness in all areas of the accommodation. On the other hand, the terrace areas of the hotel are suitable for smoking, not only at the entrance of the accommodation. We certainly cannot let any guest leave with a sense of dissatisfaction. It is for this reason that the points mentioned will be discussed among the teams to see where we can improve. Pineda Splash - 30º hotels Team
Francisco Mendez Romero
hace 5 años - 5 (Experiencia positiva)
Amplia zona de piscina, Local de recreo con escenario de cantantes muy acogedor, buen servicio, me encantó. Espectacular actuación del cantaor Alex Escot.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
mathilde audisio
hace 2 años - 5 (Experiencia positiva)
nicolas tury
hace 2 años - 1 (Experiencia negativa)
paiella vincent
hace 2 años - 4 (Experiencia positiva)
Très bien Excellente équipe d’animation, avec une mention spéciale pour Maria et jaime Nourriture bonne et variée Un peu bruyant
Respuesta de FERGUS Club Pineda Splash
Cher Vincent, Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hotel Pineda Splash - 30º hotels. Nous sommes heureux de lire que vous avez bien profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille pour garantir un impeccable service et une expérience mémorable au sein de nos hotels. Salutations, Pineda Splash - 30º hotels
Marcin Groński
hace 2 años - 1 (Experiencia negativa)
Przyjechaliśmy późnym wieczorem około 01:30,Pani bardzo wolno wprowadzała nasze dane i nie tylko, byliśmy grupa około 15 osób, dostaliśmy pokój dopiero o 5 rano. Abstracja jest dla mnie jakieś śmieszne karty jak chodzi o drink bar, dostajecie na wejściu dwie karty na osobę i wymieniamy je za kubeczki w których dostaliśmy drinki… dramat…. Standard pokoju daje max 2 gwizdki, Obsługa mila. Straszne jest to ze baseny sa zamykane po godzinie 19, i miejsca wokół nich, miejsca są tak okrojone ze nie ma gdzie na spokojnie wypić drinka i porozmawiać bo wszędzie sa ludzie i straszny zgiełk. Stolików na zewnątrz max 20, przy hotelu który ma około 400 pokoi … leżaków przy głównym basenie za mało, ludzie rezerwują leżaki ręcznikami po czym całe dnie ich nie ma, a obsługa nic z tym nie robi, jestem dość młoda osoba która lubi integracje, ale odradzam to miejsce. Na plus jedynie jest smaczne jedzenie Oraz dobre drinki. Po za tym minusy. Podróżuje już od koło 15 lat i to jest jedno z gorszych miejsc. Komentarz nie jest złośliwościa wydana w Państwa imieniu tylko sugestiami na co zwrócić uwagę i co można poprawić.Na dodatek obsługa jedno stronna nie reaguje na nic, mam kompromitujący film ten hotel… dramat nie polecam nie jedzcie tam !!!
Claire Lacey
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hello, thank you for a great review. We hope to see you again soon. Regards, Pineda Splash - 30º hotels
adam cole
hace 2 años - 4 (Experiencia positiva)
Basia W.
hace 2 años - 4 (Experiencia positiva)
Obsługa hotelu bardzo miła i pomocna, zespół od animacji to wspaniali ludzie- radośni, pełni energii, a ich wieczorne występy były naprawdę na wysokim poziome. Sam hotel mógłby już zostać odświeżony. Pod koniec naszego pobytu było tak dużo ludzi, że wszedzie trzeba było stać w kolejkach. Do baru najpierw kolejka, żeby wziąć drinka, potem drugi raz w kolejce, żeby oddać szklanki. Najgorzej, że ludzie przed 9 ustawiali się przed wejściem na basen, rzucali ręczniki i rezerwowali sobie w ten sposób leżak na cały dzień, a potem szli na śniadanie lub do pokoju. Obsługa nic z tym nie robiła, więc nie było szans na choćby jeden leżak dla naszej rodziny.
Respuesta de FERGUS Club Pineda Splash
Dear Basia, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Pineda Splash - 30º hotels was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Hotel Pineda Splash - 30º Hotels
Any
hace 2 años - 4 (Experiencia positiva)
El año pasado lo recuerdo mucho mejor la verdad. Este año...gente fumando a saco en la piscina cuando no se puede y me apreció feo. Se supone que no se dejan los típicos inefables en la piscina infantil y hubo un momento que habían hasta 3 adultos flotando ahí y era molesto. Entiendo que hayan niños pequeños que vayan con flotador pero eso ya era pasarse.. Encontré a comparación con el año pasado todo bastante más sucio empezando por los baños. Las piscinas geniales para niños hay que decirlo. Lo pasamos muy bien y volveremos a pesar de algunas cosillas. Ambiente muy de ingleses que bueno es lo que hay en pleno agosto y a nosotros no nos molesta. Si no estás ahí a las 10 no tienes hamaca hasta la 13 que se va la gente a comer..pero bueno eso como en todo hotel. Mucha gente se va y deja las toallas puestas.
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Mirosław Szwed
hace 2 años - 4 (Experiencia positiva)
Pokoje ciasnawe, klimatyzacja cichutka, walka o leżaki przeważnie zaczyna się o 9.00 ;)
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Khadija Finai
hace 2 años - 5 (Experiencia positiva)
Los empleados no pueden ser más amables una pasada te hacen sentir como en familia
Respuesta de FERGUS Club Pineda Splash
Dear Khadija, Muchas gracias por el buen comentario que ha compartido sobre nosotros, nos llena de alegria que nuestro personal le haya transmitido tan buenas sensaciones. Muchas gracias, Pineda Splash - 30º Hotels
Jesus Orta
hace 2 años - 4 (Experiencia positiva)
Buen Hotel para desconectar unos días de vacaciones. El Hotel en si, esta bien en general la verdad, todo ello por lo que pagas por el mismo. La comida está francamente buena y hay de casi de todo. Claramente, está enfocado para los extranjeros, pero siendo españoles debemos de entenderlo. Y el que no lo entienda, o no quiera entenderlo, que se lo haga mirar. Volveré seguro...
Respuesta de FERGUS Club Pineda Splash
Hola, le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que fuimos capaces de hacer especial su estancia!
Josep Antoni Martín
hace 2 años - 3 (Experiencia positiva)
Sota el meu gust, és una mica justet per ser un 4 estrelles. Les habitacions un pel petites, la veritat. L'espai de piscines, molt aglomerat de gent, cosa normal a l'estiu. El preu és car per el que és, però tota la zona de la Costa Brava te un preu elevat. Encara que, per desconnectar del dia a dia, està bé.
Respuesta de FERGUS Club Pineda Splash
Apreciat Josep Antoni Martín, Gràcies per visitar-nos i ser la vostra opció per la vostra escapada a Pineda de Mar. Prenem nota dels vostres suggeriments i poder millorar de cara el futur. Salutacions, L'equip Pineda Splash - 30º hotels
Sean Baker
hace 2 años - 4 (Experiencia positiva)
Lovely hotel, food very good and good selection. Staff very friendly. Let down by lack of storage for clothes in the bedroomm.
Respuesta de FERGUS Club Pineda Splash
Dear Sean, Thank you for sharing your feedback on your recent holiday experience among us. We are delighted that you enjoyed our food variety and the facilities of our hotel. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process, therefore we highly value your time and constructive critics. Best wishes, Pineda Splash - 30º hotels
Pawel
hace 2 años - 5 (Experiencia positiva)
Tydzień urlopu. 3 baseny. Jedzenie bardzo dobre. Sniadania 7.30 - 10, Przekąski - 11-12, lunch 13-15, przekąski 16-17, kolacja 19-21. Zawsze świeże soki, bardzo dobra woda butelkowa. Raj dla dzieci: konkursy, zabawy, animatorzy itp. Bar czynny 9-00. Dla all inclusive 11-23. Kelnerzy bardzo mili uśmiechnięci. Sprzątaczki bardzo kulturalne, serdeczne. Barmani mega pozytywni. Pokój zadbany czysty, duża łazienka. Do morza 400m. Pociąg 300m. Do Barcelony 70 minut pociągiem - 5.5 € bilet. Mega mega mega hotel!
Respuesta de FERGUS Club Pineda Splash
Dear Pawel, First and foremost we would like to thank you for the amazing review you shared following your recent stay at our Pineda Splash - 30º hotels. We are also delighted to read that we were able to match your expectations and that you enjoyed our entertainment offer, our food and beverage and the frienliness of out staff. We hope to welcome your family and you again in the future. Best wishes, Pineda Splash - 30º hotels
veronika Ivanova
hace 2 años - 1 (Experiencia negativa)
We went to this hotel as a day pass, but to be honest I wouldn’t return to spend a vacation there. Pool area is quite old. Sun-beds are barely comfortable. There are way too many people with kids which creates much noise. Lunch was super poor, I would say less than basic. Food seemed to be like the ones you get in supermarket fast cooking dishes. There is no variety and it simply isn’t even tasty. Haven’t seen the rooms, but apart of that experience was quite disappointing.
Respuesta de FERGUS Club Pineda Splash
Dear Veronika Ivanova, First of all we would like to thank you for coming to enjoy your day in Pineda Splash - 30º hotels. We are sorry to read your feedback and realize we could not get over your expectations, for this reason we assure we will try to improve some aspects. We would like to point out that we follow a one week variety menu in order to get the quality and variety needed for our guests. We lament knowing you did not enjoy the food. As you could see, Pineda Splash - 30º hotels is a family hotel and kids are the main guests. For further occasions we recommend you to check the information of our web page. Once more, thank you for visiting us and we hope you had enjoyed Pineda de Mar. Best regards, Pineda Splash - 30º hotels Team
Veronica Sanchez
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola, gracias por tu reseña. Esperamos volver a verte pronto. Saludos, Pineda Splash - 30º hotels
Mayte Valderrábano
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola, gracias por tu reseña. Esperamos volver a verte pronto. Saludos, Pineda Splash - 30º hotels
Michael Philippenko
hace 2 años - 4 (Experiencia positiva)
Хороший отель для отдохнуть.
Respuesta de FERGUS Club Pineda Splash
Dear Michael, thanks for the good reviews you left us. We hope to welcome you again in the future. Best wishes, Pineda Splash - 30º hotels
Vanessa Marquez Sanchez
hace 2 años - 2 (Experiencia negativa)
Piotr Ogórek
hace 2 años - 4 (Experiencia positiva)
Polecam fajny hotel niema Nudy, duzo robote robi obsluga barmani mimo duzych kolejek ogarnialia ,sniadania nudne ,obiad i kolacje mega duzy wybor owce morza co dzienie ,ale pokojówki nie porozumienie szkoda napiwki zostawiać.Walka o leżaki tak jak wszędzie... Hotel czysty z Super Lokalizacja.
Respuesta de FERGUS Club Pineda Splash
Dear Piotr, First and foremost we would like to thank you for the great review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your expectations and that you enjoyed our food and the cleanliness of our facilities. We hope to welcome your family and you again in the future. Best wishes, Pineda Splash - 30º hotels
Martin
hace 2 años - 5 (Experiencia positiva)
Prima hotel met nette kamers en prima service. Voordelen dagelijks schone kamer met handdoeken en beddengoed. Nadeel kamers zijn klein en gangen enigzins luidruchtig door de systemen die voor het sluiten van de deuren worden gebruikt. Bij de bar is het in de rij aansluiten voor de all inclusive gasten je krijgt drinken uit plastic beker die je nadien ook terug moet brengen en daarvoor sta je dus ook weer in de rij. Animatie leek maar gericht op de kinderen tot een jaar of 10.
Respuesta de FERGUS Club Pineda Splash
We would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels we are delighted to read that we were able to match your holiday expectations. We hope to see you again, and have another good holiday experience. Pineda Splash - 30º Hotels
Ariadna
hace 2 años - 1 (Experiencia negativa)
Estuvimos ayer con day pass, la piscina de toboganes está todo rodeada de tapas skimmer de piscina que no tienen cierre de seguridad, ya que por el movimiento del agua no queda bien cerradas se levantan con la tal consecuencia que me hice daño en la pierna, puesto que caí en un agujero de ellas porque estaba mal colocada, me hice bastante daño un buen golpe y corte en la pierna. La chica de recepcion se porto muy bien me curo la pierna y me desinfecto la herida.
Respuesta de FERGUS Club Pineda Splash
Apreciada Ariadna, Gracias por venir a pasar el día en el Pineda Splash - 30º hotels. Sentimos leer lo ocurrido y que no pudiese disfrutar su experiencia al 100% como nos hubiese gustado. Todos los equipos trabajan muy duro para hacer que se sientan como en casa, así que revisaremos el mantenimiento de la zona de piscina para que no haya ningún imprevisto más. Esperamos que se encuentre mejor y vuelva a confiar en nosotros para visitarnos nuevamente. Un saludo, Equipo Pineda Splash - 30º hotels
Thierry Crespin
hace 2 años - 3 (Experiencia positiva)
All in très court Plage de gravier avec de grosses vagues
Respuesta de FERGUS Club Pineda Splash
Cher Thierry, Nous souhaitons avant tout vous remercier pour avoir choisi notre hotel Pineda Splash - 30º hotels pour vos vacances à ainsi que pour le temps que vous avez consacré à nous faire part de vos impressions. Merci encore une fois pour avoir choisi notre hotel. Cordialement, L'équipe de Pineda Splash - 30º Hotels.
A. R.
hace 2 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola, gracias por una gran reseña. Esperamos volver a verte pronto. Saludos, Pineda Splash - 30º hoteles
Morgan Lho
hace 2 años - 3 (Experiencia positiva)
LA MUSIQUE DE L HÔTEL EST TROP FORTE . 0 insonorisation . On entend les voisins respirer
Respuesta de FERGUS Club Pineda Splash
Cher Morgan, Nous tenons à vous remercier pour avoir choisi notre hotel Pineda Splash - 30º hotels pour vos vacances à et pour avoir partagé vos commentaires sur votre séjour au sein de notre établissement car ceux-ci nous donnent l'opportunité de rectifier certains aspects de nos services qui peuvent être améliorés. Nous faisons de notre mieux pour assurer que les niveaux de bruit restent toujours dans les limites raisonnables afin que nos clients ne soient pas dérangés, et nous sommes désolés de ne pas avoir répondu à vos attentes dans ce cas. Quoi qu'il en soit, nous espérons que nous aurons l'occasion de vous accueillir à nouveau dans un avenir pas trop lointain. Cordialement, L'équipe de Pineda Splash - 30º Hotels
To Wilonek
hace 2 años - 2 (Experiencia negativa)
Po przyjeździe do hotelu meldujemy się 30 minut po czym gdy idziemy do pokoju przykładamy kartę i drzwi nie chcą się otworzyć idziemy do obsługi i przychodzi pan i zaczyna przykładać kartę i bawić się klamką śmiejąc się przy tym. Powiedział że jest problem z baterią, więc przydało by się ją wymienić ale on cały czas śmiał się i bawił się klamką.Po Godzinie poszedł po jakieś części metalowe bo narzędziami nazwać tego nie można. Ogólnie pokoje są wyposażone dobrze ale obsługa jest fatalna. Po 3,5 godzinach rozmów o pokój dostaliśmy pokój w innej strefie. nie spaliśmy przez całą noc przez to że nie mieliśmy pokoju i po dostaniu pokoju zostało nam półtorej godziny do śniadania.
Respuesta de FERGUS Club Pineda Splash
Dear To Wilonek, First of all we would like to thank you about choosing our hotel for your holidays in Pineda de Mar. Reading your review, we can understand that we did not get over your expectations and since we work very hard we would like to apologize for that. We cannot understand what happened and we will work with the departments involved in order to solve this misunderstanding. We hope you visit us on the near future. Best regards, Pineda Splash - 30º hotels Team
Mj & Marc Negre
hace 2 años - 5 (Experiencia positiva)
Los toboganes genial...sin aglomeraciones,el bouffet súper, instalaciones muy limpias y el personal muy atento... No hemos hecho noche, teníamos Day Pass y volveremos seguro
Respuesta de FERGUS Club Pineda Splash
Estimado Marc, muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Le esperamos con los brazos abiertos. Hotel Pineda Splash - 30º.
Joanne Moroney
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hello, thank you for a great review. It was great having you with us, see you again soon. Regards, Pineda Splash - 30º hotels
Mireia Albà Amo
hace 2 años - 5 (Experiencia positiva)
Muy bonito, me encantó las piscinas que tiene para elegir y las habitaciones muy cómodas y acogedoras. Cocteles buenísimos y la animación está bastante bien pero lo que más me gusta que te puedes llevar a tu mascota.
Respuesta de FERGUS Club Pineda Splash
Estimada Mireia, En primer lugar, nos gustaría agradecerte la encantadora reseña que compartiste después de tu reciente visita a nuestro Pineda Splash - 30º hotels. Estamos encantados de leer que pudimos cumplir con tus expectativas de vacaciones y que te gustaron nuestros servicios de restaurante, bar y animación. Esperamos poder volver a acogerte con tu mascota pronto. Un saludo, Pineda Splash - 30º hotels
Rhys Harniess
hace 2 años - 4 (Experiencia positiva)
Piotr Muranowicz
hace 2 años - 2 (Experiencia negativa)
Wiem, że połowa gości to Brytyjczycy ale to nie powód by przez 7 dni zmuszać resztę do angielskich śniadań. Innej opcji w zasadzie nie ma. Więc kuchnia 1 gwiazdka. Drzwi do pokoi zamykają się tak, że nie sposób nie trzaskać a fatalne wygłuszenie powoduje że słyszać wszystko co się dzieje na korytarzu. Pobyt uratowały wycieczki do Barcelony i po okolicy wynajętymi samochodem.
Respuesta de FERGUS Club Pineda Splash
Dear Piotr Muranowicz, We would like to thank you to be your choice for your holidays in Pineda de Mar. Regarding your comments about the breakfast, we would like to inform you that the breakfast is a completely varied buffet with a very wide range of food. Taking into account your comment about the noise of the room and the door, we will share it with the maintenance team in order to improve it for a near future. We are glad to read that you have enjoyed the location of the hotel and its sorroundings. Once more, thank you for your trust in your vacations. We hope you can visit us on the future. Best regards, Pineda Splash - 30º hotels Team
Debbie Visser
hace 2 años - 5 (Experiencia positiva)
Goed hotel! Leuke en veel animatie. Veel zwembaden en goed te eten. Veel keus. Vlakbij het strand en je kan de trein pakken naar andere plaatsen in de buurt.
Respuesta de FERGUS Club Pineda Splash
Dear Debbie, First and foremost we would like to thank you for the amazing review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your expectations and that you enjoyed our animation and food. Best wishes, Pineda Splash - 30º hotels.
Stanislav Moravcik
hace 2 años - 5 (Experiencia positiva)
DAVID
hace 2 años - 5 (Experiencia positiva)
Hotel molt cuida't i modern. La piscina per als nens es genial. El buffet amb un menjar de qualitat.
Respuesta de FERGUS Club Pineda Splash
Querido David, En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel, nos llena de orgullo saber que pudo disfrutar del resultado del esfuerzo de nuestros chefs por satisfacer los deseos culinarios de nuestros huéspedes, ofreciéndoles los más deliciosos platos locales e internacionales. Por otra parte nos alegramos de que haya disfrutado de la belleza de nuestra zona de la piscina. Gracias por tu comentario, Pineda Splash - 30º Hotels
Iris Siri
hace 2 años - 5 (Experiencia positiva)
Jordi Garriga
hace 2 años - 4 (Experiencia positiva)
JOSEP MARIA PUJOL HUGUET
hace 2 años - 4 (Experiencia positiva)
Bon lloc per recomanar.
Respuesta de FERGUS Club Pineda Splash
Estimat Josep Maria, En primer lloc, ens agradaria agrair-te l'encantadora ressenya que compartís després de la teva recent visita al nostre hotel Pineda Splash - 30º hotels. Estem encantats de llegir que puguem complir amb les teves expectatives de vacances. Gràcies per recomanar el nostre hotel amb els viatgers de Booking. Esperem poder tornar-te a acollir aviat. Una salutació, Pineda Splash - 30º hotels
C_ark
hace 2 años - 4 (Experiencia positiva)
Overral a good hotel. One minus is that it didn’t have a gym.
Respuesta de FERGUS Club Pineda Splash
Dear C_ark, Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Greetings, Pineda Splash - 30º hotels
Federico Rimaulo
hace 2 años - 5 (Experiencia positiva)
Excelente atención. Excelente lugar. El personal en general súper profesional y amistoso. Quiero destacar la labor de Verónica, del buffet. Ha Sido profesional, cercana, nos ha informado sobre los servicios del hotel y nos ha hecho quererlo aún más. Por gente como ella uno quiere volver. ❤️
Respuesta de FERGUS Club Pineda Splash
Querido Federico Rimaulo, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Le traspasaremos este buen comentario a Verónica, le llenara de alegría. Muchísimas gracias por tu comentario, ojala verle pronto, Pineda Splash - 30º Hotels
Marina Esteves da Cunha
hace 2 años - 5 (Experiencia positiva)
Fuimos a pasar el día a la piscina con amigos. Tomamos la opción de buffete en la hora de la merienda. La camarera Veronica nos atendió súper bien, excelente servicio, amable, atenta y súper maja! Recomendable ☺️
Respuesta de FERGUS Club Pineda Splash
Querido Marina Esteves, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su DayPass y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Le traspasaremos este buen comentario a Verónica, le llenara de alegría. Muchísimas gracias por tu comentario, ojala verle pronto, Pineda Splash - 30º Hotels
Pauline Murphy
hace 2 años - 3 (Experiencia positiva)
If you go half board they have nowhere to serve you snacks at lunch
Respuesta de FERGUS Club Pineda Splash
Dear Pauline, We are glad to be your choice for your holidays in Pineda de Mar. Regarding your comment, we would like to point out that despite the board you are travelling with, all guests can get snacks from the bar during its opening hours; opening hours from 9h to 00h, We hope to see you in a near future. Best regards, Pineda Splash - 30º hotels
Claudia Vinyals
hace 2 años - 1 (Experiencia negativa)
Estoy en el primer dia de cuatro. Es un hotel que lo que menos se habla es español. Me tuve que quejar porque mi hijo no entendia lo que se decia. Perdemos nuestra esencia si ya no usanos el Idioma de nuestro pais. La comida floja. Menos mal de la seccion de pizzas que hornean al momento. Conclusiones en el ultimo dia: es un hotel destinado a ingleses y polacos. Todo a su medida. Pulsera de todo incluido y lo que les hechen. Tendrian que regular el consumo de alcohol para evitar situaciones desagradables donde los niños no tienen porque ver peleas.( segun trabajadores amenudo pasa). Se fuma en todos los espacios abiertos. Si rstas en la tumbona con tu hijo al lado puedes tener uno fumando. Muy desagradable. Si buscas la comodidad y las normas de nuestro pais este no es tu hotel. Mi iopinion es que no todo vale por dinero. Si es un hotel destinado a estranjeros lo tendrian que poner en su web. Mencion especial a las chicas de mini club y a Arnau. Super dulces con el trato de tu a tu.
Respuesta de FERGUS Club Pineda Splash
Apreciada Claudia, Primero de todo, agradecer que hayamos sido vuestra opción para vuestras vacaciones en Pineda de Mar. Referente a vuestros comentarios, como os comentamos durante nuestra conversación en el hotel, nuestro cliente principal es inglés y como se puede entender es normal que a veces al personal se le escape "Hello" por inercia en lugar de "Hola"; pero en cuando se continúa la conversación en español o catalán evidentemente se cambia a hablar el idioma del país. Referente a su comentario acerca de la pelea, informarle que es la primera vez que pasa durante la temporada, y que no hemos tenido otros altercados. Sin embargo, el hotel no puede hacerse cargo de las consecuencias de la educación y comportamiento de los clientes. De lo que si que nos hacemos cargo y nos responsabilizarnos, es de dar una respuesta y solución a estos incidentes. Como vio, los departamentos implicados actuaron directamente y solucionaron el altercado. Informarle para su tranquilidad que el cliente fue expulsado del hotel, ya que no permitimos este tipo de comportamiento en nuestro hotel. Revisaremos su comentario acerca del uso de tabaco en las piscinas. Sentimos leer que no les agradó nuestra oferta gastronómica. Informarle que nuestro chef sigue una rueda de menú semanal que intenta satisfacer todos los gustos culinarios cocinando tanto comida regional como internacional. De todos modos, tomamos nota de su comentario y lo estudiaremos para mejorar. Gracias por sus bonitas palabras acerca del equipo de animación y en especial al del mini-club. Compartiremos vuestros comentarios con ellos, les gustará saber que se han sentido cómodos. Una vez más, gracias por haber confiado en nosotros para vuestra estancia en Pineda de Mar. Un saludo, Equipo del Pineda Splash - 30º hotels
Aron Chatwin
hace 2 años - 5 (Experiencia positiva)
Had a great holiday with my wife and her family. 10 of us. We had a fantastic holiday. Breakfast was lovely. Hotel spotlessly clean. Pools were fantastic. Everything in this hotel was great well recommend this hotel.. Hopefully we will be back next 10/10...
Respuesta de FERGUS Club Pineda Splash
Dear Aron, Thank you very much for leaving these wonderful comments on Google, we are delighted that you enjoyed your stay among us, our pools, our food and our spaces. We look forward to welcoming you all again. Till next time, Pineda Splash - 30º hotels
Arkadiusz
hace 2 años - 2 (Experiencia negativa)
Hotel nie powinien posiadać 4 gwiazdek. Są to 3 gwiazdki na polskie standardy. Jedzenie ok, ale śniadania mogłyby być bardziej urozmaicone i różnorodne. Pokoje małe, ale czyste. Położenie hotelu bardzo dobre, blisko plaży i pociągu. Baseny małe, ale w porządku.. Największa wadą hotelu jest jego polityka i mentalność. Zameldowanie trwało strasznie długo. Ponad 3h w nocy dla kilkunastu osób! Jest to niedopuszczalne, hotel jest totalnie nieprzygotowany na przyjęcie gości. Coś co trwa normalnie kilka minut tutaj trwało 3h. Absurdalny depozyt w wysokości 100 euro za pobyt lub spisanie nr karty kredytowej - totalne nieporozumienie. Ostatni dzień pobytu mimo oferty all in mozna korzystac jedynie z baru odpłatnie - chore! Zero refleksji, że w dzień zameldowania goście nie mogli skorzystać już z wyżywienia przez późny lot to pozbawia się ich jeszcze w ostatni dzień z napojów. Mimo opcji all in, konieczność posiadania kartek w celu wymiany na napój - to jakieś totalne zacofanie. Hotel broni się sympatyczną obsługa, animacjami, czystością oraz obiadami, ale mentalność i polityka hotelu wymaga rewolucji i zaawansowania technologicznego(kartki na napoje, system rezerwacyjny) na już!
Respuesta de FERGUS Club Pineda Splash
Dear Arkadiusz, First of all, we would like to thank you for being your choice during your holidays in Pineda de Mar. Regarding your comments about the starts, we would like to point out that Pineda Splash - 30º hotels follows all the requirement of the Tourism Catalan Law to be a 4* hotel. For this reason, we would like to clarify that all the must-have are verified and completed by the establishment. On one hand, we lament reading that we do not satisfy your expectations of the procedures of the hotel about the deposit, this is informed in our official web page and also your TTOO Itaka had also informed you previously. For further times, we recommend you to check all this information prior your arrival. Regarding your comment about the check-in, we would like to take this opportunity to clarify that your group had arrived at 3a.m. during midnight, this is the reason why you waited a little longer but in any case 3h. Our Check-In procedures have been modified lately, and the guest is able to a check-in online prior their arrival in order to avoid waiting at reception. However, this was not done by your side. Taking into account the procedure about the All Inclusive tickets, it is a method designed to avoid waiting a long time in the bar queue. At any time, this means that the guest can only consume 2 drinks. This is explained in reception and also in the bar. Despite this, our front desk team would have clarified this information to you in case of sharing your concerns with them. On the other hand, we are very glad to read your feedback about the location, food and cleaning of the hotel. We will share your comments with the involved teams, they will appreciate your positive feedback since they work very hard to make all guests feel at home. Once again, we thank you for your feedback, this allows us to improve day by day. We hope you visit us in a near future. Best regards, Pineda Splash - 30º hotels
Jorge Gracia
hace 2 años - 4 (Experiencia positiva)
Hotel familiar, con buena comida y buen entretenimiento. La piscina ws pequeña pero está bien, aunque que los toboganes son muy sencillos. Muy recomendable con niños pequeños
Respuesta de FERGUS Club Pineda Splash
Estimado Jorge Gracia, le agradecemos sus palabras en relación a la comida y la animación de nuestro hotel, es un placer que haya mencionado positivamente estos aspectos ya que los cuidamos al máximo cada día. Estaremos encantados de volver a recibirle de nuevo. Pineda Splash - 30º hotels.
Romi
hace 2 años - 4 (Experiencia positiva)
Hemos comprado un day pass por tanto no puedo opinar sobre las habitaciones. El hotel es muy completo, las instalaciones son enormes, tiene varias piscinas, el buffet es muy completo. El personal es amable. Partes negativas, los bares no aceptan tarjeta y la cantidad masiva de gente que hay hace que sea imposible relajarse.
Respuesta de FERGUS Club Pineda Splash
Estimado Romi, Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones y piscina. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa. Pineda Splash - 30º hotels.
Maria macarthur
hace 2 años - 5 (Experiencia positiva)
Leaving tomorrow, we've had such a lovely time xx the staff from every team, kitch, entertainment, bar, management and the cleaning crew were absolutely amazing!!! They all couldn't do enough for you !!! Definitely deserved the 4 stars it has plus more xxx we Definitely be back xx gracias xx
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Pineda Splash - 30º Hotels
Mark Zucker
hace 2 años - 3 (Experiencia positiva)
F X
hace 2 años - 5 (Experiencia positiva)
Buen hotel
Respuesta de FERGUS Club Pineda Splash
Buenas tardes, Muchísimas gracias por tu buen comentario. Pineda Splash - 30º Hotels
Ростислав Боровок
hace 2 años - 5 (Experiencia positiva)
Quest712190
hace 2 años - Sin rating (Experiencia negativa)
Chambre confortable, le personnel fait son maximum pour répondre à toutes les demandes et toujours avec le sourire. |Les animateurs, comme les autres membres de l’hôtel font leur travail avec cœur ! ||Lorsqu’on quitte le pineda splash pour rentrer chez nous, nous ne sommes pas tristes que les vacances se terminent, nous sommes tristes de quitter des gens aussi adorables !||Bien sûr, les enfants jouent la journée et sont bruyants, c’est normal et si vous voulez mettre des étoiles dans les yeux de vos enfants, c’est à cet hôtel qu’il faut les emmener! ||Je voudrais juste dire à certains clients qu’ils pourraient montrer plus de respect au personnel et à leurs enfants que certains ont tendance à laisser sans surveillance et qui peuvent parfois manquer de respect aux animateurs qui ne le méritent pas! ||Les jeunes animateurs font tout pour mettre nos enfants à l’aise et sont toujours gentils et souriants mêmes avec des enfants parfois pas très gentils… Ils méritent tout le respect et la gratitude du monde! ||Tout comme le reste du personnel qui vous fait sentir chez vous, grâce à eux, le mal du pays n’existe pas lorsqu’on est là bas. ||J’y retournerai avec plaisir!
Francesc Casanova
hace 2 años - 5 (Experiencia positiva)
Una experiencia muy agradable y con mucha antencion por parte de todos los servicios sobretodo la animacion que da mucha vida al hotel con el gran trabajo que hacen Arnau maravillosa persona junto con todo el equipo volveremos sin dudarlo, gracias.
Respuesta de FERGUS Club Pineda Splash
Querido Francesc, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Le comunicaremos a Arnau su buen comentario. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Estaremos encantados de volverlo a ver, Pineda Splash - 30º Hotels
Татьяна Коваль
hace 2 años - 5 (Experiencia positiva)
Хороший семейный отель,завтраки однообразные, каждый день одно и тоже обед и ужин меняется,фрукты постоянно и разнообразные,единственное чего мне не хватало ,это чай и кофе на завтрак его достаточно,но на протяжении дня нужно было идти в бар,что не очень удобно. Море в 5 минутах ходьбы от отеля. До турецкого сервиса немного не дотягивает. Крепкая 4. Рекомендую
Respuesta de FERGUS Club Pineda Splash
Thank you for reviewing your recent stay in our hotel. We took good note of your remarks from our buffet and regret the inconveniences you expérienced with the repetitive food. We always make sure to have a large variety of food in each meal. We appreciate your kind words about the location of the hotel and its proximity to the beach. Best regards, Pineda Splash - 30ºHotels
Karen O'Reilly
hace 2 años - 4 (Experiencia positiva)
Rooms: We had a one room option initially for a family of 5 (due to an error with our Love Holidays booking). We upgraded to a family deluxe suite (2 bedrooms, breakout area, bathroom with bathtub and balcony) as we wanted more space and have the kids in their own room. In my opinion the one room option isn't suitable for 5 people, it's really compact and didn't have a bath tub. Just wasn't what we were looking for. The two room family deluxe was spot on. Good condition. Separate wardrobes so everything was out of the way & accessible. Would book this style room again for sure. Can't really speak about value for money as we had issues with Love Holidays and had to upgrade. I would suggest booking direct if you can. Service: From Ainhoa & Debora at reception to Jaime who was in charge of all the entertainment and Noah at KidzClub - the staff here went above and beyond. We also had the loveliest lady servicing our room daily. Everyone we met was super friendly and helpful. The only reason I'm knocked off a star is because you can't get through to reception and the check in process is far too onerous. The staff are fantastic, it's a system issue I imagine, but it caused lots of delays not just for us. Location: We really didn't need to leave the hotel complex. Our kids are 3,6&8. They wanted the pool and kids club and they loved both. The beach is a 10 minute walk away and also has an enclosed kids play area. The sea has quite a big dip from the sand (pebbly) to being out of your depth so you couldn't really leave your kids paddle. Beautiful clear sea, quite choppy when we were there. The hotel is only 30mins from Girona airport. Book your airport transport direct. We booked through Love Holidays and we were waiting over an hour sitting on the bus after we landed (they waited on another flight to land) and then spent 2 & half hours on the bus on the way home as they collected passengers from all over. Not fun with 3 kids! Food: First time going all inclusive. Definitely handy with kids. You get breakfast, lunch, dinner, 2 snacks and limited alcohol options. Fresh fruit, veg and plenty of meat options. Highlights/Tips: - Kids club & overall entertainment value are excellent. Fairplay to the staff they make it fun and very inclusive. - 5 pools. One large pool, mostly adults and teens 1.4-2m depth. One smaller one, good for kids using floaties. Two baby pools. One kids pool with slides. All great options. Apart from one slide which gives you a nick on your back going down it. - Don't bring beach towels. You can loan them out at reception. - Bring your hairdryer. The ones there are the usual low power option. - Check your room booking. The one room option is very small. Maybe ok for family of 4 if the kids are younger. - Depending on your flight time take food/water with you to the airport when you're leaving. The options there are Burger King which is ridiculously overpriced and a small cafe, again overpriced. Overall loved it and would book again. Thanks again guys.
Respuesta de FERGUS Club Pineda Splash
Dear Karen, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Pineda Splash- 30º Hotels
Julia Barrios
hace 2 años - 4 (Experiencia positiva)
Es muy chulo!! Recomendable totalmente para ir con niños, lo tienen muy bien montado para que sus vacaciones sean mágicas.
Respuesta de FERGUS Club Pineda Splash
Querida Julia, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Gracias por tu reseña, Pineda Splash - 30º Hotels
Goffin Nancy
hace 2 años - 5 (Experiencia positiva)
Hôtel familial à proximité de la plage et des commerces. Lieux agréable. Le personnel fait de son mieux pour vous faire sentir chez vous avec sourire et bonne humeur. Les employés parlent principalement anglais et espagnol (catalan) mais certains parlent français et les autres font des efforts et tentent même d’apprendre des mots avec les enfants ❤️ Mention spéciale pour une jeune femme a l’accueil qui m’a impressionnée, elle parle français, anglais et espagnol comme si chacune de ces langues était sa langue maternelle! Je l’admire! L’hôtel est un vrai plaisir pour les petits et les grands, les chambres sont confortables et propres, la nourriture assez variée pour plaire à tout le monde. Les animations pour enfants sont géniales et leur font passer des moments magnifiques, les jeunes animateurs sont plein d’énergie et font leur travail avec cœur (comme le reste des employés d’ailleurs). On s’y sent tellement bien qu’on a l’impression à la fois d’être chez nous et d’être en vacances… Il arrive que certains vacanciers manquent de respect que ce soit aux lieux où au personnel mais on ne peut pas reprocher cela à cet hôtel… C’est l’endroit parfait pour passer des vacances en famille ou entre amis, les animaux y sont les bienvenus et même les produits de soins mis à disposition dans les salles de bains ne sont pas testés sur les animaux. Bien que je n’ai pas de chien que je pourrais emmener, ça fait plaisir de voir tout ça ! Si vous voulez mettre des étoiles dans les yeux de vos enfants, c’est là qu’il faut les emmener mais s’il vous plaît, veillez à ce que vos enfants soient respectueux avec le personnel de l’hôtel.
Respuesta de FERGUS Club Pineda Splash
Nous tenons à vous remercier d'avoir publié ce commentaire sur votre récent séjour dans notre hôtel Pineda Splash - 30º hotels. Nous sommes heureux de lire que vous avez pleinement apprécié vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience globale avec nous. Toute l'équipe travaille sans relâche pour vous garantir un service irréprochable et une expérience mémorable dans nos hôtels. Merci de partager ces merveilleux commentaires sur TripAdvisor, nous sommes ravis de lire que vous avez pleinement apprécié votre séjour parmi nous. Cordialement, Pineda Plash - 30º Hotels
Mogens Kelsen
hace 2 años - 5 (Experiencia positiva)
Godt hotel og fin mad
Respuesta de FERGUS Club Pineda Splash
Querida Morgens, Primero de todo agradecerle su excelente reseña, nos llena de alegría que haya disfrutado de su estancia y de la comida en nuestro bufete. Gracias de nuevo por su reseña, Pineda Splash- 30º Hotels
N. Brizzy
hace 2 años - 5 (Experiencia positiva)
Magnifique hôtel familial avec piscines et activités nombreuses pour les enfants à 8min de la plage. emplacement parfait et service magnifique si ce n'est que le petit-déjeuner n'est pas assez variés seulement moi, mais si vous êtes fan du petit-déjeuner à l'anglaise avec bacon, saucisses, haricot et omelette alors vous serez ravis d'y séjourner.
Respuesta de FERGUS Club Pineda Splash
cher Nicolas, En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Pineda Splash - 30º hotels et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Nous sommes ravis que vous ayez apprécié nos animations et que vous appréciez notre emplacement. Merci encore, nous espérons vous revoir bientôt, Hotel Pineda Splash - 30º
Jose Diaz seixa
hace 2 años - 4 (Experiencia positiva)
Pere Paredes
hace 5 años - 5 (Experiencia positiva)
Hotel familiar. Correctísimo. Sobre todo, resaltar que hemos podido ir con nuestra cachorrita Amor y ha sido todo un descubrimiento. Hemos podido estar en la zona de piscina y en la terraza del restaurante, para desayunar, comer y cenar con ella. Todo el personal, profesional y amable al 100%. RECOMENDADO 100% para familias (piscinas, toboganes y animación), para ir con mascotas. Un 10! Volveremos por tercera vez (segunda con mascota).
Respuesta de FERGUS Club Pineda Splash
Hola Pere, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Veronica Centeno Martínez
hace 2 años - 4 (Experiencia positiva)
Lo pasamos estupendamente, tienen una animación fantástica. El hotel bien y las piscinas perfectas para los niños y no tan niños.
Respuesta de FERGUS Club Pineda Splash
Estimada Verónica, En primer lugar, nos gustaría agradecerte la bonita reseña que has compartido tras tu reciente visita a nuestro Pineda Splash - 30º hotels. También nos alegra mucho leer que hayas disfrutado del programa de animación y de las piscinas. Un saludo, Pineda Splash - 30º hotels
B Mandu
hace 2 años - 5 (Experiencia positiva)
4 año que vuelvo al hotel y volvemos siempre contentos, está vez con los ingleses nos hemos reído mucho. Gracias Jaime, María y Arnau y el otro chico jovencito por ser tan majetes y el resto del personal muy amable como siempre. Hasta la próxima.
Respuesta de FERGUS Club Pineda Splash
Estimado Bernard, En primer lugar, nos gustaría darte las gracias por elegir nuestro hotel Pineda Splash - 30º hotels una vez más para tus vacaciones y por compartir esta maravillosa reseña sobre tu reciente estancia con nosotros. Es muy gratificante leer que seguimos cumpliendo tus necesidades año tras año y estamos de acuerdo que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Con ganas de volveros a acoger, hasta la próxima. Un saludo, Pineda Splash - 30º hotels
Małgorzata Kacprzak
hace 2 años - 4 (Experiencia positiva)
Make pokoje, średnie jedzenie. Dużo animacji dla dzieci i dorosłych.
Respuesta de FERGUS Club Pineda Splash
Dear Małgorzata, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pineda Splash - 30º hotels. We are also delighted to read that you enjoyed the rooms and the entertainment programme. Best regards, Pineda Splash - 30º hotels
David Cornejo Fadurdo
hace 2 años - 5 (Experiencia positiva)
Muy bien hotel y piscina para adultos y otra con Toboganes para niños. Bufet con bebida ilimitada y también comida vegana. Se cocina diferentes carnes.
Respuesta de FERGUS Club Pineda Splash
Estimado David, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Nos alegramos de que haya disfrutado de la belleza de nuestra zona de la piscina y de sus instalaciones. Por último, pero no menos importante, nos llena de orgullo saber que pudo disfrutar del resultado del esfuerzo de nuestros chefs por satisfacer los deseos culinarios de nuestros huéspedes, ofreciéndoles los más deliciosos platos locales e internacionales. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Muy cordialmente, Pineda Splash Team - 30º Hotels.
Construccions i obres Josep Serra SL
hace 2 años - 5 (Experiencia positiva)
Ana Pérez
hace 3 años - 5 (Experiencia positiva)
Jo Tucker
hace 2 años - 4 (Experiencia positiva)
I read many reviews of this hotel before arriving and was very apprehensive if I'm honest, therefore I wanted to post a review that wouldn't freak out the next traveller. All in all we had a lovely time, the hotel fitted the criteria and would recommend to anyone after a hot and sunny holiday on a budget. My experience in order of events below: - Arrived late - Reception friendly and booked us in efficiently - Room - small but doesn't need to be any bigger, clean and tidy, aircon good but think it was on a schedule so a little warm at when we first got in, kettle and fridge but no actual products to make a drink (all inclusive booked so this was a little frustrating). The bathroom had an amazing shower, which was huge and had shampoo and conditioner provided. Drinks - were given 4 drinks tokens per room...hand one over to get a drink, take glass back for more until you're ready to ask for token back. Simple system that worked well to keep excess glasses on the tables. Bar super busy most of the time but efficient. No problem with drink flow throughout the whole day /evening (all inclusive 11am-11pm). Beach towels- €15 deposit per towel added to room card, returnable on exchange of towel at end of stay. Pools - Adult recommended pool quieter but does have children in it. Not a major issue, also 2 other pools to choose from that had slides, also a children's park etc. There were loads of sunbeds (variety of soft and hard beds) really good...clean and tidy everywhere. Entertainment - programme super busy for kids/adults throughout day and evening (didn't do much of it...short stay). Evening entertainment was great in particular the live 2 man band who were amazing....entertainment team great. Food - buffet hall clean and tidy, staff friendly. Food not out of this world but perfectly adequate for all inclusive buffet for the 2/3days...quality or presentation of food needs improvement and better salad bar. Lobby area - very grand looking...probably a fantastic looking and very grand hotel in its early days. Built up area around hotel which impacts the view. But hotel cannot help this and it didn't impact our stay as we didn't do much other than eat, chill and sunbathe. All staff very friendly throughout whole hotel. Hope this review is fair and helps the next traveller with their future booking.
Respuesta de FERGUS Club Pineda Splash
Dear Jo, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Pineda Splash - 30º hotels with our readers. We are glad that you liked out drink-token system, your room and the shower in it, our entertainment programme and our friendly staff. We would finally like to thank you for recommending our hotel and we hope to welcome your family and you again in the future. Best regards, Pineda Splash - 30º hotels
Nathan C P
hace 2 años - 5 (Experiencia positiva)
Carmen Sharpe
hace 2 años - 3 (Experiencia positiva)
Diana Latina
hace 2 años - 2 (Experiencia negativa)
Hacer check in tardó mucho. Habia solo una persona. Habitación muy pequeña, cama muy suave y no dormimos bien. No aisladas del sonido. Todo incluido, muy bajo nivel. Comida ok pero no más. Cocktail fatal...no sabían mezclar y sabían mal. La piscina muy bien, lo mejor. No volveria de nuevo
Respuesta de FERGUS Club Pineda Splash
Estimada Diana, En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro hotel Pineda Splash - 30º hotels . Es sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Respecto al check-in, queremos informarle que en temporada alta tenemos mínimo dos personas por turno en la recepción. Lamentamos si el proceso le haya parecido tardío, pero estamos en temporada alta y el día que llegaron, había una entrada de un grupo de agencia grande y de ahi el tiempo de la demora. No es usual. Por otra parte nos alegramos de que haya disfrutado de la belleza de nuestra zona de la piscina. Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia. Pineda Splash - 30º hotels team
Monica Ros
hace 2 años - 5 (Experiencia positiva)
Molt ben situat. Instal.lacions molt noves i adequades per nens. Un hotel amb moltes activitats per nens i no tant nens. Divertit
Respuesta de FERGUS Club Pineda Splash
Querida Monica, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Esperamos volver a verle. Hotel Pineda Splash - 30º
Caitlin Latham Roberts
hace 2 años - 5 (Experiencia positiva)
Amazing hotel with alot around it.Service was brilliant aswell as entertainment.Would like food to have a better range of british foods.Rooms were absolutely stunning
Respuesta de FERGUS Club Pineda Splash
Dear Caitlin, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Thank you also for the time you have taken to leave us this feedback. Your comments are crucial in this improvement process we are pursuing, so we greatly value your time and constructive criticism. Best regards, Pineda Splash - 30º hotels
Paul Eaton
hace 2 años - 2 (Experiencia negativa)
I won’t be going back. First issue is the reception, the staff are nice and polite. However, it took me almost an hour to check in. One person checking in around 15 families. Other staff just not helping. Seemed ridiculous. Second issue, the food. It is massively repetitive. It is nice and of decent quality. But it’s just the same things every day particularly for breakfast. Third issue, the snack bar. It is a bit of a joke. Only open 3 hours. The morning snacks are left over breakfast. The afternoon is left over dinner. You also have to be dressed and dry before enjoying a warmed up snack. You can’t take to your lounger etc. with kids it was just inconvenient. fourth issue, the restaurant setup. It’s a complete effort gettting a drink, no dispensing facility. So there is one bar and one person serving. You can imagine the time it takes to get a drink with your food. Fifth issue, the pool needs money my daughter found about 5/6 loose tiles that had come off, the grids around the pool are unsafe, so is some of the tiling. Pineda itself was nice enough, not much to do, but was a decent place. I would say the entertainment staff are great, without them it wouldn’t be the same. The cleaners are all lovely and polite. The drinks coupons wasn’t a huge issue for us, just the rest of it. I struggle to understand how this is a 4* hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Paul, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Pineda Splash - 30º hotels hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We thank you for your very kind words about our team as they work tirelessly every day, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. However, we would like to apologise for the late check in at the time of check in. As it was high season and on the day of your arrival there was a large group from an agency, hence the delay in check-in. We assure you that our reception team supports each other to avoid and speed up queues as much as possible. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We would also like to thank you for mentioning that the food is of good quality, our chefs work very hard every day to satisfy all our guests with the food and to make sure that everything goes well and keep our guests happy. As for the snack, they have a wide variety in the morning and afternoon snack, it is true that the morning snack is more similar to breakfast, as it is also designed for people who have not been able to go down for breakfast at breakfast time, they can have the same options. As for the afternoon snack, it is different from lunch, as it has a wide variety of fruit, a corner with fried legs, nuggets or pizza, beans, eggs, bacon, hamburgers and frankfurts in the show cooking, among other options such as salads or assorted pastries. Food cannot be taken out of the restaurant due to accommodation regulations, both for the safety of guests and for hygiene reasons, as plates and food in the pool area means that a plate could break and someone could cut themselves or leave the food uncollected, which gives a bad image. We thank you for your very kind words about our entertainment team as they work tirelessly every day to our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We certainly cannot let any guest leave with a sense of dissatisfaction. For this reason, the above points will be discussed among the teams to see where we can improve. Pineda Splash - 30º hotels team
Jerónimo Bello Jordán
hace 2 años - 4 (Experiencia positiva)
Hotel 100% familiar e ideal para ir con niños. Nos alojamos un fin de semana en media pensión. 1. Estuvimos 1 hora de cola para realizar el check-in, la chica que nos atendió Lidia muy agradable y nos dió toda la información necesaria. 2. Animación a tod@s horas y para todos los gusto, sin duda un plus cuando viajas con niños...en nuestro caso 5 años. 3. Instalaciones muy limpias y cuidadas, se nota que han invertido en reformas. 4. Hotel para mi parecer MASIFICADO, el tema del DAY PASS sobrecarga las piscinas de gente ( entiendo el concepto, pero deberían regular el aforo). 5. Buffet: sinceramente al mediodía comimos muy bien (al estar en media pensión aboné 70 euros: 2menus adultos, 1 niños, jarra de sangría y 1 zumo). La cena me decepcionó...se notaba la cocina de aprovechamiento de platos del mediodía...y poca variedad. 6. Habitaciones -- Para nosotros suficiente, cuando vamos a este tipo de hoteles solo necesitamos ducha y cama. Es cierto que los interruptores del cabezal de la cama no funcionan, pero para mi sin importancia. Volveremos, pero en mi opinión es hotel para 2 o 3 días y que los niños disfruten
Respuesta de FERGUS Club Pineda Splash
Estimado Jerónimo, En primer lugar, nos gustaría agradecerte la excelente reseña que compartiste después de tu reciente visita a nuestro hotel Pineda Splash - 30º hotels. Estamos encantados de que tu familia, tus niños y tú hayáis disfrutado de vuestra estancia con nosotros y ciertamente estamos de acuerdo en que nuestro personal juega un papel clave en la experiencia general de nuestros huéspedes. Además apreciamos mucho el tiempo que has dedicado en compartir tus opiniones y comentarios constructivos. Dado que siempre tratamos de mejorar, tus comentarios son cruciales para nuestro éxito futuro. Hasta la próxima vez. Tenemos ganas de volver a darte la bienvenida a tu familia y a ti. Un saludo, Pineda Splash - 30º hotels
Jose lopez
hace 2 años - 5 (Experiencia positiva)
esther garcia sanz
hace 2 años - 5 (Experiencia positiva)
Muy buen ambiente, genial la animación,la habitación espectacular,las piscinas muy limpias.Todo perfecto!!!!
Respuesta de FERGUS Club Pineda Splash
Querida Esther, Muchas gracias por compartir esta gran reseña de su reciente estancia en Pineda Splash - 30º hoteles. Estamos encantados de que haya disfrutado de su estadía y ciertamente estamos de acuerdo en que nuestro dedicado personal juega un papel clave en la experiencia general de nuestros huéspedes. Todo el equipo trabaja arduamente para garantizar que brindemos un servicio de alto nivel y una experiencia cálida y memorable. Esperamos verle pronto de vuelta.
Dimo Dimov
hace 2 años - 5 (Experiencia positiva)
Amazing hotel,excellent service, great location.
Respuesta de FERGUS Club Pineda Splash
Querido Dimo, En primer lugar, nos gustaría agradecerle la encantadora reseña que compartió después de su reciente visita a nuestros hoteles Pineda Splash - 30º estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Esperemos verle pronto.
Jorge Sempere
hace 2 años - 3 (Experiencia positiva)
Amanda VICENTE LOMBARTE
hace 2 años - 4 (Experiencia positiva)
Hoy es nuestro último día en el hotel. La experiencia ha sido fantástica. En relación al servicio, nuestras estrellas hacen referencia al equipo de animación en especial a su coordinadora Yenía y a Arnau que nos han hecho pasar unos momentos memorables. También agradecer al servicio de bar y de comedor en especial a Mario y Guillem. Hemos tenido algunas dificultades con alguna de las reservas a nivel de recepción que nos reclamaron un pago que ya estaba efectuado, pero nada más. En relación a la comida ha habido Cosas que estaban muy buena y otras no tanto. De lo que si nos gustaría dejar constancia és que la calidad del jamón y el queso eran de 5 categoría, de una calidad pésima que en mi opinión no se corresponde con un hotel de 4 estrellas. Volveremos y en parte será por el trato de la mayoría del personal.
Respuesta de FERGUS Club Pineda Splash
Querida Amanda, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Intentaremos solucionar los problemas que has mencionado en recepción. Muchas gracias por tu visita, Hotel Pineda Splash 30º
Liliana Cabrera
hace 2 años - 4 (Experiencia positiva)
Dani Gar gar
hace 2 años - 2 (Experiencia negativa)
Respuesta de FERGUS Club Pineda Splash
En primer lugar, le damos las gracias por hacer de nuestro Pineda Splash - 30º hotels su hotel elegido para una segunda visita a , aunque lamentamos el habernos quedado un poco por debajo de sus expectativas en esta ocasión. Saludos, Hotel Pineda Splash - 30º Hotels
R Thomas
hace 2 años - 5 (Experiencia positiva)
Wij komen hier al jaren leuk hotel
Respuesta de FERGUS Club Pineda Splash
Dear Thomas, Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel once again for your holidays and for sharing this great feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Best regards, Pineda Splash - 30º hotels
Danielle Ray
hace 2 años - 5 (Experiencia positiva)
Really enjoyed our time here. A special shout out to Jamie and all of the animation team. The staff are amazing. There was only one problem staff member, but this does not reflect on Pineda Splash she was just rude to everyone. I did bring this up and it was listened to. I thank you all from the bottom of our hearts for an amazing week.
Respuesta de FERGUS Club Pineda Splash
Dear Danielle, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Pineda Splash - 30º hotels
Westham Utd
hace 2 años - 4 (Experiencia positiva)
Great place for kids but nothing for adults. Plus only one bar open at night
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also are very grateful for your highlight on the quality of the entertainment program during your stay . We are sorry that you have not been well informed about the entertainment offer that we have at our hotel, which consists of not only activities for the little ones but also for adults, among which we offer Pineda Splash - 30º hotels. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
mohamed haddad
hace 2 años - 3 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Pineda Splash - 30º hotels hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.
monpado Padros
hace 2 años - 5 (Experiencia positiva)
Es la primera vegada que em anat amb el nostre gosset a un hotel i ha estat perfecte. Les habitacions son molt maques, les piscines i tobogans han fet les delicies de la petita i el menjar molt bo. Molta fruita i variada. El Servei de bar, molt be. L’animacio genial, tenen uns pintacares professionals o ho semblen. Tots son molt amables ni una cía al menjador, ni enlloc. Repetirem segur i agrair que sigui petfrendly. Tornarem segur.
Respuesta de FERGUS Club Pineda Splash
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Pineda Splash - 30º hotels.
Kazimierz Wichura (Kazimierz Wichura)
hace 2 años - 4 (Experiencia positiva)
Mr. Relámpago Negro
hace 2 años - 4 (Experiencia positiva)
De los dos acensores solo funcionaba uno. Si te gusta ir a un hotel lleno de cochecitos y niños este es tu hotel.
Respuesta de FERGUS Club Pineda Splash
We first would like to thank you for choosing our Pineda Splash - 30º hotels for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
Aaron Ray
hace 2 años - 5 (Experiencia positiva)
konrad g
hace 2 años - 5 (Experiencia positiva)
Carol Soler
hace 2 años - 5 (Experiencia positiva)
Donato Cillis
hace 2 años - 5 (Experiencia positiva)
Semplicemente eccezionale
Respuesta de FERGUS Club Pineda Splash
Caro Donato, Prima di tutto vorremmo ringraziarla per la meravigliosa recensione che ha pubblicato in seguito al suo soggiorno presso il nostro hotel Pineda Splash - 30º hotels, siamo molto lieti di leggere che siamo stati capaci di soddisfare le sue aspettative. Un saluto, Pineda Splash - 30º hotels
iza bednarzewska
hace 2 años - 5 (Experiencia positiva)
cedric dorémus
hace 2 años - 5 (Experiencia positiva)
Superbe hôtel très pro un plus pour l'équipe de nettoyage ...pas une poussière le top . Super week end
Respuesta de FERGUS Club Pineda Splash
Cher Cedric, Nous tenons à vous remercier pour avoir publié ce commentaire élogieux sur votre récent séjour au sein de notre hotel Pineda Splash - 30º hotels. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hotels. Salutations, Pineda Splash - 30º hotels
Carlos Baute
hace 2 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels .
Arild Lopez
hace 2 años - 4 (Experiencia positiva)
Muy bueno para familias
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle la crítica elogiosa que compartió después de su reciente visita a nuestro hotel y estamos encantados de leer que pudimos cumplir con sus expectativas. Pineda Splash - 30º hotels
Kate Comer
hace 2 años - 5 (Experiencia positiva)
The staff at Pineda Splash are absolutely wonderful, so hardworking and always willing to help. The hotel pool areas are 2 very different vibes, one is lovely and chill, and the other is perfect for families with children who love activities and pool slides. The lifeguards are very attentive at both pool areas. The food is okay, and despite being a veggie my daughter was able to find lots to eat at each meal. The location is fab as it is so close to the train station. A trip to the next door village Calella is a must! Reception does often have a long queue as people tend to all go at the same time and in big groups, and the staff are very thorough with everything so it can take a little longer, but there are lovely sofas to wait on and water provided so that makes it much easier. The rooms are simple but as we didn't spend much time inside that is perfect. The housekeeping staff keep everything pristine which is very much appreciated. There are plenty of activities in the evenings that you can dive into or stay away from - there is no pressure. *handy hint, there is a little corner shop near to the hotel, very reasonably priced, and sells all sorts of things from groceries to bikinis!
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Pineda Splash - 30º hotels
Filippo Ferro
hace 2 años - 4 (Experiencia positiva)
Mi trovo in questa favolosa struttura con mia moglie una tour operator con 107 persone, mi lamento soltanto della cucina cioè pranzo e cena molto deludente ben 3 volte abbiamo reclamato ma niente e rimasta molto deludente,la colazione ottima ,tutti gli altri servizi eccellenti
Respuesta de FERGUS Club Pineda Splash
Caro Filippo, Innanzitutto vogliamo ringraziarla per questa ottima recensione pubblicata in seguito al suo soggiorno presso il nostro hotel Pineda Splash - 30º hotels. Il nostro obiettivo principale rimane quello di garantire delle vacanze indimenticabili ai nostri clienti e i suoi commenti sono essenziali per raggiungere questo obiettivo. Un saluto, Pineda Splash - 30º hotels
Mathieu Rico
hace 2 años - 4 (Experiencia positiva)
Jean Noël Gélis
hace 2 años - 3 (Experiencia positiva)
We stayed at this hotel for 2 nights (02/06 and 03/06). Late arrival (9 pm), and problem with our room. We stayed almost 1 hour in the lobby before having another room assigned. Room problems can happen, but lobby employees kept answering others clients instead of working on our problem.
Respuesta de FERGUS Club Pineda Splash
Dear Jean, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Pineda Splash - 30º hotels
Monica Collado
hace 2 años - 3 (Experiencia positiva)
Mr.Salvatore Ampolo the Best
hace 2 años - 3 (Experiencia positiva)
Das Hotel ist nicht sehr sauber. Der Safe im Zimmer ohne funktion
Respuesta de FERGUS Club Pineda Splash
Lieber Salvatore, Wir danken Ihnen für die Zeit, die Sie sich genommen haben, um Ihre kürzliche Erfahrung in unserem Hotel zu teilen. Bei Pineda Splash - 30º hotels sind wir stets bestrebt, die Erwartungen unserer Gäste zu übertreffen und Ihre Kommentare helfen unserem Team, dieses Ziel zu erreichen. Mit besten Grüßen, Pineda Splash - 30º hotels
Richard Hutchinson
hace 2 años - 5 (Experiencia positiva)
A fantastic family friendly hotel. I have never experienced such dedicated and hardworking staff. Every interaction was professional and friendly from the bar staff to the kitchen staff and especially the entertainment staff. There are activities all day for both children and adults. And live entertainment in the evening ranging from live music to acrobatics and brilliant Disney show. All of which was lead by a young man called James who was so full of energy and had the kids hooked. The pools are well maintained with plenty of sun loungers. The hotel is immaculately clean and well maintained. The food was good but would benefit from a few more choices for children (maybe some chicken nuggets every once in a while). The bar was well stocked with booze and actual branded soft drinks. The hotel is situated in a residential area which is fine but there wasn't much around to explore (that we found). The beach is around a 5 minute walk. All in all a great hotel that I cannot recommend highly enough.
Respuesta de FERGUS Club Pineda Splash
Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that you left with nice memories of holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
soni vila
hace 2 años - 5 (Experiencia positiva)
David Savage
hace 2 años - 3 (Experiencia positiva)
Adult pool and kid free zone area a joke .There is three pools here and selfish parents who are more interested in getting every penny they paid for there all inclusive in alcohol .Shame for such a good hotel
Respuesta de FERGUS Club Pineda Splash
Dear David, Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best regards, Pineda Splash - 30º hotels
Charlotte Hunt
hace 2 años - 3 (Experiencia positiva)
This was a great hotel for a few days away with friends. The weather was warm for 4 out of the 5 days we were there, so plenty of outside time had. If you have kids, I imagine this hotel would be amazing as there were great pools, lots of kids entertainment and different rooms that seemed to be aimed at different age groups. Loungers cannot be reserved and the pool opens at 10am. Tax is charged on arrival (we booked with Love Holidays so may be different with other bookings) and was 1 euro per person, per night I believe. We checked in easily, with a lady called Irene, who was SO helpful and really lovely, she spoke great English (very grateful for this!) and answered all our questions about our day trip to Barcelona too which was very appreciated; we were given a little map to help us navigate which was useful and the train station is just down the road from the hotel so easy walking distance. There is also a fab little town if you wanted to go for a walk, grab an icecream or any gifts. Pros: -Close to train station -Good hotel -Friendly staff -Child friendly and lots of childrens entertainment -Lots of eating times available -Breakfast was the best meal time in my opinion with plenty of options as a vegetarian. -Hotel pretty up to date in terms of decor etc -There is an insentive for keeping your towels, you are awarded tokens each time you keep your towel which can be used towards fancier cocktails or upgrading your package depending on what board you are. -Two ticket system for drinks, this meant that you're limited to drinks but I felt this meant there wasn't any unruly guests as can be the case sometimes at all inclusive hotels. -Rooms a decent size, we slept with 5 adults in 1 room and this didn't feel crowded though we were only here for 4 nights. -Pool towels can be rented from hotel, which requires a deposit. -11am check out, luggage store and showers available so if you have a late flight you can still use facilities. Cons: -Room could have been cleaner, skirtings dirty and dust collected in corners but nothing major and all bedding clean. -One bar that served entire hotel, so wait times could be quite high especially in the evening. -Evening entertainment leaves a fair bit to be desired, there was a lot of UNO being played! -Food was ok. We had 3 meat eaters and 2 vegetarians in the group. I ate a lot of iceburg lettuce, olives, bread and chips as there wasn't much in the way of vegetarian food, and what was there was average at best (pasta sauce bland and watery, vegetables over cooked mush i.e the classic case of vegetarian food in hotels); the meat eaters always found something to eat and there was always fresh meats or fish being cooked each lunch / dinner time, just a bit hit and miss I'd say. Breakfast and lunch were the preferred meals by all. Overall, a good holiday but 4 nights 5 days was plenty of time to spend here in my opinion. We included 2 pool/hotel days, 1 day in Barcelona City and then two 1/2 days when travelling.
Respuesta de FERGUS Club Pineda Splash
Dear Charlotte, Thank you very much for sharing such a detailed feedback on your recent holiday experience at Pineda Splash - 30º hotels and for the time to took to do so. Our main goal is keeping on delivering unforgettable holiday experiences to our guests and therefore your comments are crucial in this process. That's why we highly value your time and constructive critics. We do also agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience. Best regards, Pineda Splash - 30º hotels
Tess Radford
hace 2 años - 4 (Experiencia positiva)
Natasa Babic
hace 2 años - 3 (Experiencia positiva)
Esther C.
hace 2 años - 5 (Experiencia positiva)
Nos han encantado tanto las instalaciones como el trato recibido. A mejorar...diría que el buffet podría tener más variedad.
Respuesta de FERGUS Club Pineda Splash
Estimada Esther, Le damos las gracias por compartir esta maravillosa reseña sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Pineda Splash - 30º hotels
Ash
hace 2 años - 5 (Experiencia positiva)
The strength of this place is the staff. From the entertainers to the cleaners to those working in the restaurant. Everyone was absolutely fantastic with my two boys and went out of their way to interact with them. If you have a family I would strongly recommend this hotel.
Respuesta de FERGUS Club Pineda Splash
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. We hope to welcome you back to our hotel in the near future for yet another great stay.
Dolores Pla Torremocha
hace 2 años - 5 (Experiencia positiva)
Un poco ruidoso por la noche porque hay mucha animación. Idiomas de los visitantes básicamente inglés y francés.
Respuesta de FERGUS Club Pineda Splash
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Respecto su comentario en referencia al ruido/ movimiento debido la alta ocupación del hotel, nos gustaría informarle que al ser un resort, contamos con un número elevado de habitaciones además de una variada oferta de actividades, entretenimiento y restaurantes para agradar y crear experiencias únicas para todos los públicos. Por estos motivos junto con su ubicación privilegiada al lado de la playa,en verano nuestro hotel suele estar más concurrido. Sentimos que esta situación haya podido afectar a su estancia. Aunque somos consciente que siempre hay margen de mejora, entendemos que para usted vamos en el buen camino que permita en el futuro puntuarnos con una mejor satisfacción. Esperamos de corazón poder servirle nuevamente y que para cualquier inquietud o imperfección que influya en que su estancia no sea perfecta nos contacte para hacer lo que esté en nuestras manos para solventarlo.
Anne-marie Gilet
hace 2 años - 3 (Experiencia positiva)
Rob Brighton
hace 2 años - 4 (Experiencia positiva)
Rebeca Souto
hace 2 años - 2 (Experiencia negativa)
Rosa Delgado
hace 2 años - 5 (Experiencia positiva)
Fin de semana muy especial Mis sobrinos disfrutaron de lo lindo....repetiremos seguro🥰🥰
Respuesta de FERGUS Club Pineda Splash
Estimada Rosa, Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. Esperamos volver a verle pronto. Un saludo, Pineda Splash - 30º hotels
Yassine Haddaoui
hace 2 años - 5 (Experiencia positiva)
Pierre Boudes
hace 2 años - 4 (Experiencia positiva)
Hôtel propre bonne literie Bon rapport qualité prix
Respuesta de FERGUS Club Pineda Splash
Cher Pierre, Merci pour avoir partagé ces merveilleux commentaires, nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Salutations, Pineda Splash - 30º hotels
Sergio Molina
hace 2 años - 4 (Experiencia positiva)
Jonathan Haydar Kalman
hace 2 años - 4 (Experiencia positiva)
Hôtel propre, la taille des chambres est moyenne. La vue sur la piscine rafraîchit. L’eau de la piscine est très froide mais le fait qu il y a deux piscines est très appréciable. Le parc pour les enfants est bien et les activités proposées sont bien. Manque peut être une scène plus grande à proximité. Les Menus proposés sont vraiment variés ce qui étaient une agréable surprise.
Respuesta de FERGUS Club Pineda Splash
Cher Jonathan, C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à partager votre feedback constructif au sein de notre hotel Pineda Splash - 30º hotels. Salutations, Pineda Splash - 30º hotels
Jan Lassen
hace 2 años - 4 (Experiencia positiva)
Ian Mears
hace 2 años - 4 (Experiencia positiva)
Very nice hotel very helpful staff just in the wrong place
Respuesta de FERGUS Club Pineda Splash
Dear Ian, Thank you very much for taking the time to write your honest review regarding your recent stay. We are glad to hear that you enjoyed your stay at our hotel. Regards, Pineda Splash - 30º hotels
50anai
hace 2 años - Sin rating (Experiencia negativa)
Nous avons séjourner dans l’hôtel lors du week end de l’ascension . |Les chambres sont très propres et la dame du 3 eme étage nous a fait un super entretien lors du séjour. |Les repas sont assez variés même si il est vrai qu’il n’y a pas de nourriture majoritairement espagnole mais plutôt traditionnelle. |Les serveurs étaient super ! Merci à Raphaëlle pour son accueil ! |Tout le personnel avait un sourire pour notre fils un petit mot gentil et ça a vraiment fait la différence ! Ils sont sympas l’équipe animation est jeune et nous ambiance ! |Hôtel petit familial qui est un très bon rapport qualité prix . |La plage est à deux pas ! |Très bon séjour
l nadhreen
hace 2 años - 2 (Experiencia negativa)
Debra Bennett
hace 2 años - 5 (Experiencia positiva)
Lovely place for kids, but the only downside is the pool. It is freezing but on the up side, the staff are amazing with the kids it make your holiday when the kids are happy
Respuesta de FERGUS Club Pineda Splash
Dear Debra, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Greetings, Pineda Splash - 30º hotels
Mahmoud BH
hace 2 años - 2 (Experiencia negativa)
I would never recommend this hotel at all! What is being announced is certainly not the same as the reality. Initially, I had an 18m2 bedroom instead of the 23m2 reserved at their site. I made many requests before they finally granted me in the second day the room I reserved. There is no deluxe room as they said, this hotel does not deserve 4* I think 3* is enough please check out the pictures below. To be fair, thanks to Lisa from the reception who was very helpful and the ladies from the mini club, the kids were very excited about the activities.
Respuesta de FERGUS Club Pineda Splash
Dear Mahmound BH, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Pineda Splash - 30º hotels hotel. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience. Pineda Splash Team - 30º Hotels.
Karine M.
hace 2 años - 4 (Experiencia positiva)
Très mécontente d'une seule personne au restaurant du nom d'Irène. Elle est très désagréable envers nous mais aussi envers ses collègues qui elles font de leur mieux. Hôtel propre - restaurant variés et bon ( service moins aimable que dans l'ensemble de l'hôtel). cependant trop bruyant pour nous, les enfants / adolescents ne sont pas toujours respectueux des autres ... courses et cris dans les couloirs la nuit.
Respuesta de FERGUS Club Pineda Splash
Chère Karine, Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Salutations, Pineda Splash - 30º hotels
Connor Shone
hace 2 años - 4 (Experiencia positiva)
The hotel is nice and the service is great the staff in orange that does the games are so friendly, I had a great time with the staff (mamen, jona, Noa, Maria, carla and jaime) and the their manager is just as friendly (yenya).
Respuesta de FERGUS Club Pineda Splash
Dear Connor, Thank you for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff (our animation team firstly) were able to meet your needs during your stay. Greetings, Pineda Splash - 30º hotels
Irma Medina Reyes
hace 2 años - 5 (Experiencia positiva)
Hotel muy familiar ,especialmente para ir con niños y disfrutar sus instalaciones y su buen Bufet...
Respuesta de FERGUS Club Pineda Splash
Estimada Irma, En primer lugar, nos gustaría agradecerle la buena reseña que compartió después de su reciente visita a nuestro hotel Pineda Splash - 30º. Estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones. Un saludo, Pineda Splash - 30º hotels
Anna Caccia
hace 2 años - 5 (Experiencia positiva)
Bellissimo hote l cibo ottimo, pulito. Dista dal mare circa 200 metri. Consigliato
Respuesta de FERGUS Club Pineda Splash
Cara Anna, Grazie infinite per aver condiviso questa bellissima recensione su Google. Siamo felici di leggere che ha pienamente goduto del suo soggiorno iniseme a noi e che consiglia ad altri viaggiatori il nostro hotel. Un saluto, Pineda Splash - 30º hotels
Sab73540
hace 2 años - Sin rating (Experiencia negativa)
Si vous venez pour des vacances reposantes ce n est clairement pas la bonne adresse. Hotel en bord de route bien fréquentée tard le soir.. des travaux dans les alentours..vue pas terrible que des immeubles à perte de vue... hôtel bruyant impossible de se reposer des portes qui claques jusqu'à très tard 1h du matin et du bruit très tôt 7h.. bref pas la peine d'espérer vous reposer un peu. A la piscine c'est des hurles.d enfants à tout va et des groupes de personnes qui se pensent seules au monde... Le restaurant c est toujours le Bronx. Le nettoyage entre chaque personnes a table laisse à désirer... un simple coup de lavette en prenant bien soin de mettre tour par terre plutôt que de ramasser les miettes... bref la nourriture est acceptable le personnel cordial.| Loterie confortable mais Propreté de la chambre à l arrivée est limite... une touffe de cheveux poils dans le lavabo que nous avons du retirer pour que l eau puisse s écouler... je n ai pas oser regarder dans la douche au vu de ce que j ai déjà retiré du lavabo 🤮|Une adresse que nous ne retiendrons pas!
Sab
hace 2 años - 2 (Experiencia negativa)
Si vous venez pour des vacances reposantes ce n est clairement pas la bonne adresse. Hotel en bord de route bien fréquentée tard le soir.. des travaux dans les alentours..vue pas terrible que des immeubles à perte de vue... hôtel bruyant impossible de se reposer des portes qui claques jusqu'à très tard 1h du matin et du bruit très tôt 7h.. bref pas la peine d'espérer vous reposer un peu. A la piscine c'est des hurles.d enfants à tout va et des groupes de personnes qui se pensent seules au monde... Le restaurant c est toujours le Bronx. Le nettoyage entre chaque personnes a table laisse à désirer... un simple coup de lavette en prenant bien soin de mettre tour par terre plutôt que de ramasser les miettes... bref la nourriture est acceptable le personnel cordial. Propreté de la chambre à l arrivée est limite... une touffe de cheveux poils dans le lavabo que nous avons du retirer pour que l eau puisse s écouler... je n ai pas oser regarder dans la douche au vu de ce que j ai déjà retiré du lavabo 🤮 Une adresse que nous ne retiendrons pas!
Respuesta de FERGUS Club Pineda Splash
Cher Sab73540, Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue. Veuillez accepter nos sincères excuses pour les imperfections reportées dans votre appréciation. Toutes les chambres réservées pour de nouvelles arrivées sont, par standard, minutieusement vérifiées par notre gouvernante afin de garantir que tout soit fonctionnel et impeccable pour nos clients, il est cependant évident que ce ne fut pas le cas à votre arrivée et nous regrettons de ne pas en avoir été immédiatement informés car nous aurions pu intervenir sans delai pour que vous puissiez profiter pleinement de vos vacances parmi nous. Pour une prochaine occasion, nous vous encourageons à nous faire part de toute imperfection de vive voix, notre équipe se fera un plaisir de vous assister. En particulier, nous sommes fiers de savoir que vous avez eu l'occasion de découvrir notre hospitalité. Nous sommes convaincus que le moyen de fournir un service personnalisé autant que possible afin que chaque client se sente chez lui. Soyez certain que vos commentaires ont bien été pris en sérieuse considération et qu'ils nous aideront à améliorer la qualité de nos services. Merci encore pour la courtoisie de votre temps, et malgré les imperfections vécues durant votre séjour, nous espérons que Pineda Splash - 30º hotels restera una option pour vos prochaines vacances et que nous aurons l'opportunité de restaurer votre confiance envers notre compagnie dans un futur proche. Pineda Splash Team - 30º Hotels.
julian gil y morales
hace 2 años - 5 (Experiencia positiva)
Guay
Respuesta de FERGUS Club Pineda Splash
Estimado Julian, En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para sus vacaciones en Pineda de Mar y por la opinión que compartió. Estamos encantados de saber su opinión sobre su estancia. Un saludo, Pineda Splash - 30º hotels
victor williams
hace 2 años - 5 (Experiencia positiva)
Jordan Flynn
hace 2 años - 5 (Experiencia positiva)
We had a fabulous stay at Pineda Splash. It was our first summer holiday as a family of 3 and one we will remember forever. On arrival, we queued to check in, we arrived before 2pm which meant we couldn’t go to our room yet. However, there is a bag storage and changing facilities so you can drop your suitcases off, get changed into swimwear or fresh clothes and still enjoy the amenities. The hotel is clean, the pools are perfect for everybody. There are 2 pools to the front of the hotel and 2 pools to the back of the hotel and then also an adults only pool. Our little boy still has cows milk, I was quite nervous about where we’d source full fat milk from for him, but you can get this at the bar. The bar staff are lovely and are always happy to fill our bottles for us. There is a good range of food for everybody, meats, vegetables, chips, fruit, desserts to name a few things they have to offer. We were all inclusive so I’m not sure on other boards, however, we were giving little drinks tickets to use at the bar. When you want a drink, you take your ticket to the bar, ask for whatever you’d like, they then take your ticket until you return your cup or glass. Keep your tickets safe! I must give Susanna and Irene from the restaurant a shoutout for being well and truly amazing. They’re so friendly and always went out of their way to greet us and have a chat with us. Susanna saw us walking to the beach one morning and ran over to say hello to our little boy, which was just lovely. The entertainment team / children’s entertainers are also a credit to this hotel. Our little boy isn’t old enough to attend, but when we saw them around the hotel they always smiled, said hello and interacted with him. During the evening childrens dance show, he danced along side them on the stage which he definitely enjoyed! There is a little shop just a few minutes walk down the road which sells sweets, chocolate, crisp, drinks, souvenirs and a bunch of other things. There is also a small strip of shops about 10 minutes walk away from the hotel along with some cafes and restaurants if you want to eat out. The beach is around 10 minutes walk away and is absolutely lovely to walk along. We got the train into Barcelona on of our days, just to tick it off our bucket list. There was a member of staff there waiting to help anybody who needed it. He spoke some English which was helpful. The train to Barcelona took around an hour (60mins) which wasn’t bad at all. We spent the day exploring the streets of Barcelona which was lovely! Definitely worth doing if you’re here long enough. Jordan, Russel and Harlee x
Respuesta de FERGUS Club Pineda Splash
Dear Jordan, Thank you for making our Pineda Splash - 30º hotels your choice hotel on this occasion and for your very kind recommendation to the travel community of , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Furthermore, we are really pleased to hear what a wonderful time your family had thanks to the dedication and care of our professional entertaining team at Pineda Splash - 30º hotels we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Pineda Splash hotel team- 30º hotels.
Jojo
hace 2 años - 5 (Experiencia positiva)
Mari Carmen Ariza Gonzalez
hace 2 años - 5 (Experiencia positiva)
Robert Cleary
hace 2 años - 5 (Experiencia positiva)
Wow. What can I say. Me, Myles and my best friend aka Daddy Dom visited this unreal resort. Quality food, quality times. We went to celebrate my grandad who died, he was the oldest man in the world. It was his fave place. I loved the kids pool and my dad loved the food options. The sun was blazing and so was I if you catch my drift. Staff friendly and well dressed. Boom time buffet. Can't wait to visit again in August 2024. This place makes all your dreams come true. Best wishes Roberto Cleary. Aka sick guy.
Respuesta de FERGUS Club Pineda Splash
Dear Robert, Thank you for the great feedback of your recent holiday experience at our Pineda Splash - 30º hotels; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Greetings, Pineda Splash - 30º hotels
magda francesch
hace 2 años - 4 (Experiencia positiva)
Ann Price
hace 2 años - 3 (Experiencia positiva)
The checking in was very very slow, we had to wait way too long, I think another checking in system needed,once checked in the grandchildren had the time off of their lives, until we came to the large swimming pool, I tried to ask if the kids could have their swimming floats in with them, I was told 'no' I explained that it's a large pool and the kids needed them, he pointed to a very small round shallow kind of pool and said 'ok' By that time I saw older kids with swimming floats in the pool, so frustrating that they did not understand much english, yet he understood what I was asking. Even having a ball in the pool was a no no, but low n behold 3 hours later balls were aloud.......anyway, you live n learn.....just don't ask!!!!!
Respuesta de FERGUS Club Pineda Splash
Firstly we thank you for making our Pineda Splash - 30º hotels your choice , although we regret that we fell a little short of your expectations. We also would like to thank you for pointing out the system we have in place so we can do better, as we believe that all guests have the right to a lay by the pool at anytime of the day. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Pineda Splash - 30º hotels hotel that can make all your holiday wishes come true.
kub m733
hace 2 años - 4 (Experiencia positiva)
Tomasz GLEBA
hace 2 años - 4 (Experiencia positiva)
Te 4 gwiazdki to polskie 2.5 ale miejsce spoko jedzenie dobre pokój czysty choć mały
Respuesta de FERGUS Club Pineda Splash
Dear Tomasz, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are glad to see that you enjoyed your stay. Greetings, Pineda Splash - 30º hotels
Eddy van de Werken
hace 2 años - 4 (Experiencia positiva)
Gerenoveerde kamers, badkamer goede kwaliteit, bedden voldoende. Kamers en vloeren zijn wat gehorig, dus voor een goede nachtrust moet je een beetje geluk hebben met je buren. De maaltijden zijn in buffetvorm en uitgebreid. Voldoende variëteit en ook voldoende kwaliteit.
Respuesta de FERGUS Club Pineda Splash
Dear Eddy, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Greetings, Pineda Splash - 30º hotels
Gonzalez Thierry
hace 2 años - 4 (Experiencia positiva)
Bon rapport qualité prix Attention aucune chaîne de télé française
Respuesta de FERGUS Club Pineda Splash
Cher Ju, Avant tout nous voudrions vous remercier pour avoir choisi notre hotel Pineda Splash - 30º hotels pour votre visite et pour votre appréciation partagée. Tous vos aimables commentaires sont pour nous une grande source de motivation. Salutations, Pineda Splash - 30º hotels
Tomas Aranda
hace 2 años - 4 (Experiencia positiva)
Jaume G.M.
hace 2 años - 4 (Experiencia positiva)
Todo bien excepto la LENTITUD extrema de todos los servicios... Las colas suelen ser un hábito en este hotel
Respuesta de FERGUS Club Pineda Splash
Estimado Jaume, Agradecemos de corazón todos sus comentarios, la opinión de nuestros huéspedes significa mucho para nosotros, porque es la mejor manera de saber cómo concentrar nuestros esfuerzos para superarnos cada día. Un saludo, Pineda Splash - 30º hotels
Sónia Lopes
hace 2 años - 4 (Experiencia positiva)
Gemma Perez
hace 2 años - 3 (Experiencia positiva)
La comida ha bajado de calidad, no me ha gustado
Respuesta de FERGUS Club Pineda Splash
Estimada Gemma, Nos gustaría darle las gracias por elegir nuestro hotel Pineda Splash - 30º hotels para sus vacaciones, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. Un saludo, Pineda Splash - 30º hotels
Lydia Vasseur
hace 3 años - 5 (Experiencia positiva)
Bonjour suite à notre séjour 04/2023 je recommande cet hôtel pour la propreté des chambres draps et serviettes changés tous les jours .personnel très agreable et serviable..buffet correcte...
Respuesta de FERGUS Club Pineda Splash
Chère Lydia, En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Pineda Splash - 30º hotels et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Salutations, l'équipe de Pineda Splash - 30º hotels
Cheikh THIOUB
hace 3 años - 4 (Experiencia positiva)
Hôtel bien adapté pour familles avec enfants
Hakie Amani
hace 3 años - 4 (Experiencia positiva)
Great hotel, modern facilities, disappointed buffet food cold. Staff missed our wake up call.
Respuesta de FERGUS Club Pineda Splash
Dear Hakie, Firstly we would like to thank you for choosing our Pineda Splash - 30º hotels hotel for your holidays and for the review you shared on, all of your kind words about your stay with us are great to hear. Best wishes, Pineda Splash - 30º hotels
Luc
hace 3 años - 5 (Experiencia positiva)
Nous avons séjourné une semaine en pension complète. Hôtel idéal pour voyager en famille avec des enfants, équipé de jolies piscines, parc, animations, mini disco...! Les repas sont variés et de très bonne qualité, les serveurs et serveuses sont souriants et bienveillants avec les enfants. Nous avons eu le plaisir de rencontrer une serveuse (brune aux cheveux très courts) très professionnelle et souriante. Un réel coup de coeur pour notre fils de 18 mois 😍 Seul petit bémol concernant le ménage, le sol de notre chambre n'était pas très propre. Nous l'avions déjà signalé à notre arrivée. De très belles vacances avec de beaux souvenirs à l'hôtel Pineda Spash !
Respuesta de FERGUS Club Pineda Splash
Cher Monsieur Martin Nous apprecions sincèrement le temps que vous avez consacré à partager vos commentaires suite à votre visite au sein de notre hotel Pineda Splash - 30º hotels , les commentaires de nos clients sont pour nous de la plus haute importance car ils nous aident à assurer la continuité et le respect de nos exigeants standards de service à tout moment, veulliez accepter nos sincères excuses pour les imperfections que vous semblez avoir vécu pendant vos vacances parmis nous. Cordialement, Pineda Splash - 30º hôtels
Paqui Ramos Adamuz
hace 3 años - 5 (Experiencia positiva)
Un hotel con encanto, trato excelente de todo el personal, sin duda repetiremos!
Respuesta de FERGUS Club Pineda Splash
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Pineda Splash - 30º hotels , estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
montse andreu
hace 3 años - 5 (Experiencia positiva)
Destacar la simpatia y profesionalidad del equipo de animacion
Respuesta de FERGUS Club Pineda Splash
Estimada Sra. Andreu En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro hotel y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Atentamente, Pineda Splash - 30º hotels
Gerard Smit
hace 3 años - 3 (Experiencia positiva)
Super vriendelijk personeel, hotel staat in een woonwijk, 2 straten van het strand af. Eten in buffet vorm, was goed, simpel maar prima te doen. De kamers zien er goed uit, maar zijn wel gehorig, goede douche. Omdat ik er zakelijk was, weet ik niet of deze tekst geschikt is voor vakantie gangers.
Respuesta de FERGUS Club Pineda Splash
Dear Gerard Smit, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We want to thank you for your comments about our buffet, it is of great help to us to read that you have been satisfied. Instead, we want to apologize for any noise incidents he has had. We will study the case and take measures so that this does not happen again. We hope to see you again soon to welcome you with our best smile and make you feel at home. Best regards. Pineda Splash hotel Team - 30º hotels.
Vanessa C.
hace 3 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimada Sra Vanessa Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Atentamente, Pineda Splash - 30 º hotels
Shrikant Jadhav
hace 3 años - 2 (Experiencia negativa)
Nice hotel location in the heart of Pineda de mar town. Customer services were really bad, especially at reception. We have to wait 45 min for check-in in.Also, reception staff wasn't engaging and found 2 staff at reception, but both of them were helping one customer and other customers were waiting to be served. You also have to pay Tourist taxes at the hotel.which is not included in your holiday package . Also, we had safe lockers in our room, but to use, there was a charge but no information about charges in the room until we went to ask reception about it. That's really bad as safe lockers are amenities of the hotel star rating and weren't provided free for the customers. In the main restaurants tap water or a jug of water wasn't provided. So we end up ordering just bottles of water in our first visit to the restaurant, thinking it will be provided as free. But surprisingly, at the end of the meal, we were told to pay .So, I'm not sure why it wasn't mentioned about charges at first place or why there weren't any signs mentioning about these charges. I bet lots of customers might have ordered the bottles of water thinking the same as we did. Even after paying for water bottles, we was told not to take a remaining water bottel out of the restaurant. I have no idea why ? It's really bad service and kind of misleading to the customers. So be aware of this scams.
Respuesta de FERGUS Club Pineda Splash
Dear Shrikant Jadhav, We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. As indicated by the regulations of the 4-star establishment, we must have a safe box, and that's right, we have it. Regarding what you say about the water, we will study to see what has happened since this has been a misunderstanding, since as indicated, we offer free tap water to people who do not want to pay for it. The issue of taking out the bottles is prohibited since the bottles are collected by the company that distributes the water, therefore all the bottles that they bring have to be returned, and that is why it is not allowed to take the glass bottles outside of the venue, but there is always the option of saving the water for the next day if the client wishes. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience. Best regards. Pineda Splash hotel Team - 30º hotels.
Eduardo Dietrich
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimado Sr. Dietrich Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Atentamente, Pineda Splash - 30º hotels
Viajes Carrefour Sant Boi 2
hace 7 años - 4 (Experiencia positiva)
Buena comida y animación para niños.
Respuesta de FERGUS Club Pineda Splash
Estimado/a Viajes Carrefour Sant Boi 2, En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro hotel y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Reciba un cordial saludo. Equipo del hotel Pineda Splash - 30º hotels.
Andrey Mag
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimado Sr. Mag Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Atentamente, Pineda Splash- 30 º hotels
joseph colaco (Joe mk)
hace 3 años - 1 (Experiencia negativa)
Respuesta de FERGUS Club Pineda Splash
Estimado Sr, Colaco Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel Pineda Splash - 30º hotels . Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier incidencia que pueda haber podido experimentar durante su estancia. Atentamente, Pineda Splash - 30º hotels
Alfonso Arroyo
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimado Sr. Arroyo Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Atentamente, Pineda Splash - 30 º hotels
Ana Barroso
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimada Sra. Barroso Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Atentamente, Pineda Splash - 30º hotels
Gemma Herrera
hace 3 años - 2 (Experiencia negativa)
Una descoordinación muy grande,reserve para 4 y nos lo prepararon para 3 reclamemos las sábanas y toallas y nos traen solo las sábanas el tercer día de estar allí teniendo en cuenta que fuimos para cuatro días
Respuesta de FERGUS Club Pineda Splash
Estimada Sra.Herrera Las opiniones de nuestros huéspedes nos proporcionan la oportunidad de ver nuestro hotel a través de sus ojos, señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el hotel. Atentamente, Hotel PIneda Splash-30º Hotels
RAYMOND JEAN CHARLES ALEXIS
hace 3 años - 1 (Experiencia negativa)
Habitaciones muy mala los interruptores no funciona, la jefa me dijo que estaba bien, mentira, dijo que no había más Habitaciones para darme mentira, después me dijo que todas las habitaciones están iguales los interruptores no funcionan en ningunas,no la recomiendo ,las cortinas iguales no cerradas, muchas claridad en la habitación, no he podido dormir por claridad lo pasé muy mal, en ese hotel no vuelvomas
Respuesta de FERGUS Club Pineda Splash
Estimado Raymond. Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro hotel, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos. En cuanto a los interruptores de las habitaciones, tal y como le mencionó la responsable de recepción, las luces de las camas se apagan desde un interruptor de color negro que está justo encima de la lampara del cabezal de las camas, al igual que en todas las habitaciones del hotel. Las cortinas de las habitaciones son dobles, unas que son más gruesas para que no pase la luz y otras más finas para que pueda entrar la claridad sin llegar a ser molesta, revisando su habitación, queremos mencionarle que dispone de los dos tipos de cortina, tanta la gruesa como la fina. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentido de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar. Reciba un cordial saludo. Equipo del hotel Pineda Splash - 30º hotels.
Jose Aguirre
hace 3 años - 5 (Experiencia positiva)
Ultimo día de vacaciones un bonita experiencia muy bueno la comida, las habitaciones grandes y limpios ..... Muy buena atención y muy gentiles muchas gracias a la próxima
Respuesta de FERGUS Club Pineda Splash
Querido Jose, Agradecemos que haya tenido la amabilidad de tomarse un tiempo para opinar sobre su reciente estancia con nosotros. Apreciamos su lealtad y estamos ansiosos de verle de nuevo! Equipo de Pineda Splash Hotel - 30º Degrees.
Juju Fafacette
hace 3 años - 5 (Experiencia positiva)
Bon rapport qualité prix ! Bon hôtel, situé à 1h de Barcelone en train (gare à seulement quelques pas de l’hôtel). Les chambres sont propres et bien entretenues. Le personnel est très gentil et accueillant, que ce soit à la réception, personnels de ménage ou au restaurant ; les serveurs sont très serviables, souriants et dynamiques. La nourriture est correcte, il y en a pour tout les goûts. Deux piscines. Je recommande si vous ne voulez pas vous ruiner tout en passant de bonnes vacances 😊
Respuesta de FERGUS Club Pineda Splash
Cher Juju, Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Équipe du Pineda Splash Hotel - 30º Degrees.
Katia Savant
hace 3 años - 2 (Experiencia negativa)
Estuvimos hace una semana y nuestra experiencia fue algo decepcionante. Nada más llegar a la recepción y hacer el check-in recibimos unas informaciones erróneas y dadas con mucha seguridad: - No me pueden aceptar el carnet de conducir, error. - Me piden pagar la cuota del perro que ya había pagado a la hora de hacer la reserva online, lo revisan y efectivamente había sido pagado. - Pido la camita para la perrita y me dicen que ya no la dan, cuando hay una publicitad en la web que anuncia que te dan todos los accesorios, luego se informan y se dan cuenta otra vez de haberse equivocado. - Nos comentan que no podemos cenar en la terraza con la perrita ya que no pueden salir los platos del buffet, otro error, está permitido. A parte esto, como política del hotel te piden 25€ de caución por tener una segunda tarjeta, personalmente lo encuentro fuera de lugar. Habitación: Nos dieron la habitación 458 que es una triple muy pequeña, pedimos un cambio y nos lo denegaron diciendo que no había disponibilidad de otras habitaciones, lo dudo ya que erábamos muy pocas familias. La primera noche no pudimos descansar bien debido a los ruidos de gente que se pasaba de una habitación a la otra picando a la puerta, corriendo por el pasillo y hablando en voz alta, y el día siguiente pedimos otra vez el cambio y afortunadamente lo aceptaron. Nos asignaron la N.557, una habitación algo más grande y en una planta más tranquila, pero este cambio nos costó perder más de dos horas y tener que bajar a la recepción por 3 veces porque nos daban una tarjeta que no funcionaba. Las colas a la recepción son muy largas, puedes llegar a esperar más de media hora, eso es porque dejan a una persona sola con el añadido de que acaba de empezar. Además, cuando sale un responsable del despacho, para resolver las dudas que tenga la empleada y ve que hay mucha gente esperando, en lugar de quedarse regresa a su despacho. Eso me parece que no se adecue a un hotel de categoría 4 estrellas. Después de hacer el cambio de habitación, por la noche, cuando fuimos a cenar nos pidieron pagar unas bebidas que no habíamos consumido y que, muy probablemente, eran de la familia que ocupó la habitación anteriormente. No pongo 1 estrella solo por la amabilidad del personal del servicio de limpieza y por los camareros del restaurante.
Respuesta de FERGUS Club Pineda Splash
Estimada Katia Savant, Gracias por compartir su opinión sobre el hotel Pineda Splash - 30º hotels . De hecho, por lo que usted describe, parece que algunos aspectos de su estancia no cumplieron con nuestras normas habituales de servicio; por favor, acepte nuestras más sinceras disculpas por no hacer de su estancia con nosotros un momento perfecto de relajación y apreciamos enormemente que se haya tomado tiempo para hacérnoslo saber. Sentimos mucho las confusiones a la hora de facilitar la información al cliente, ya que nuestro objetivo es siempre dar el mejor servicio y tener al cliente bien informado, y queremos pedir disculpas que en esta ocasión no haya sido así, tomamos nota de ello y prometemos mejorarlo de cara al futuro para que no vuelva a suceder. Entendemos su preferencia por un alojamiento más tranquilo. Sin embargo, nuestro objetivo es ofrecer a todos nuestros huéspedes unas vacaciones espléndidas con la opción de entretenimiento y tranquilidad al mismo tiempo, para que no sucedan situaciones como esta, siempre aconsejamos a nuestros clientes informarnos de cualquier tipo disturbio para poder buscar una solución lo antes posible. Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. Ciertamente, no podemos dejar que cualquier huésped se vaya con un sentido de insatisfacción. Es por este motivo, que los puntos mencionados serán comentados entre los equipos para ver dónde podemos mejorar. Atentamente, Equipo de Pineda Splash - 30º hotels.
Lilly Bond
hace 3 años - 3 (Experiencia positiva)
Stayed here for a long weekend with friends, had lots of ups and downs. The food is decent, definitely worth the low price for all inclusive. But there were many times I tried something from the buffet and didn’t end up eating it because it tasted canned, chemically, or processed. The service was sometimes good (there were a couple bartenders we loved), and sometimes bad. We had some strange experiences with the restaurant staff where we were scolded for asking for water, or for moving tables to get away from screaming and crying children. I do not recommend this hotel at all if you don’t have kids. The amount of small children here caused absolute chaos at times, and made meal time seriously unpleasant. The location is great for beach and getting to Barcelona. Overall I would say if you’re looking for somewhere cheap this is a decent choice.
Respuesta de FERGUS Club Pineda Splash
Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Pineda Splash - 30º hotels , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Pineda Splash - 30º hotels Team
Maria Rico
hace 3 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimada Sra. Rico Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Atentamente, Pineda Splash - 30º hotels
Jose Maria Agustín
hace 3 años - 5 (Experiencia positiva)
10 de 10 todo esplendido de la comida a la dormida
Respuesta de FERGUS Club Pineda Splash
Le agradecemos su opinión acerca de sus vacaciones en nuestro hotel Pineda Splash - 30º hotels ; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Equipo Pineda Splash - 30º hotels
Santini Basra
hace 3 años - 2 (Experiencia negativa)
Pros: Amazing staff Good kids entertainment Pools are nice (none are heated though) Cons: Pictures oversell it and set expectations too high Oily and poor quality food Worn out rooms Very thin walls so noisy at night Air conditioning doesn’t really work in rooms Room had a faint smell of sewage water before we changed rooms Very slow front desk …and just essentially lots of cut corners everywhere
Respuesta de FERGUS Club Pineda Splash
Dear Santini, Thank you for taking the time to share your comments regarding your recent stay at our Pineda Splash - 30º hotels. Thank you for your opinion about our buffets, although we regret not being able to satisfy your culinary wishes on this occasion. You can be sure that your comments will be shared with our chefs to improve dining experiences for future visits. We are sorry to hear that you experienced some inconvenience with the smell in the room. This was an unfortunate incident that, if they had known about it during your stay, our reception team would have acted immediately by letting the maintenance team know to resolve this incident. We are very grateful to read that he finds our teams helpful and genuinely friendly at all times. We will transfer your satisfaction to all the teams. Once again, thank you very much for your help. Your opinion has helped us to know the points in which we can still improve the experience of those who come to visit us and we really hope to have the opportunity to welcome you again on your next visit to Pineda Splash - 30º hotels. Sincerely, Pineda Splash Team - 30º hotels
Juan Luque
hace 3 años - 3 (Experiencia positiva)
Habitaciones muy pequeñas y eso que yo tengo una cuádruple de lux y somos 2 adultos y una nena de 14. No quiero imaginarme el resto de habitaciones. Lavavo solo eformado.la ducha el resto no les llegó. No hay donde dejar ni los neceseres. Como bueno la zona exterior y la animacion.
Noelia Sanchez
hace 3 años - 5 (Experiencia positiva)
Muy bien, a sido una estancia muy agradable. Volveremos sin duda! Para todos los hoteles q hemos ido de Costa brava el mejor. Comida de calidad y nada de frituras , comida variada. Muy contentos
Respuesta de FERGUS Club Pineda Splash
Querida Noelia, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Pineda Splash - 30º hotels . Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Equipo de Pineda Splash Hotel - 30º Degrees.
GUSTAVO CASTRO CAO
hace 3 años - 5 (Experiencia positiva)
Me ha encantado. Volveré sin dudarlo. Si ya tenía mi agradecimiento al acoger mascotas, más si cabe al encontrarme con el cariño con el que las tratan. Mi pequeña se ha quedado encantada. :) Una atención exquisita del personal, limpieza impecable, habitación comodísima y la comida del buffet riquísima. Recomendable 100%
Respuesta de FERGUS Club Pineda Splash
Estimado Gustavo, Agradecemos que haya tenido la amabilidad de tomarse un tiempo para opinar sobre su reciente estancia con nosotros. Apreciamos su lealtad y estamos ansiosos de verle de nuevo. Equipo de Pineda Splash Hotel - 30º Degrees.
Sunil Lodha
hace 3 años - 1 (Experiencia negativa)
No room service despite requests
Respuesta de FERGUS Club Pineda Splash
Dear Sunil Lodha, We sincerely appreciate the time you spent to share your comments following your visit to our Pineda Splash - 30º hotels hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. On the other hand, we would like to tell you that the hotel has a Room Service with a set schedule. We sincerely hope to have the opportunity to see you again to regain your trust in us and offer you a better experience. Hotel Pineda Splash - 30º Hotels.
Clàudia T.
hace 3 años - 5 (Experiencia positiva)
Very nice hotel, perfect for families and also pet friendly! The food was good and the bar service next to the pool was excellent. Fancy cocktails and SUPER nice staff :)
Respuesta de FERGUS Club Pineda Splash
Dear Claudia, Thank you very much for sharing this great review of your recent stay at Pineda Splash - 30º hotels . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Equipo de Pineda Splash Hotel - 30º Degrees.
angeles ortiz
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimada Sra. Ortiz En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Pineda Splash - 30º hotels X, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Atentamente, Pineda Splash - 30º hotels
Galen Marek
hace 3 años - 5 (Experiencia positiva)
Ypues es un muy buen sitio para hospedarse, solo, con la pareja o con la familia, lugar tranquilo, con buen servicio y atención al cliente. Lo recomiendo
Respuesta de FERGUS Club Pineda Splash
Estimado Galen, Le agradecemos que eligiera nuestro Pineda Splash - 30º hotels para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Equipo de Pineda Splash Hotel - 30º Degrees.
Jaime Martinez
hace 3 años - 5 (Experiencia positiva)
He estado alojado recientemente en el Hotel Pineda Splash en Pineda de Mar y me ha encantado la experiencia. La relación calidad/precio es excelente y el personal es muy amable y servicial. La limpieza es impecable y está a la altura de los mejores estándares. Sin duda lo recomiendo y volvería sin dudarlo.
Respuesta de FERGUS Club Pineda Splash
Estimado Jaime, Le damos las gracias por compartir su opinión sobre su estancia en el Pineda Splash - 30º hotels . Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Un saludo, Equipo Pineda Splash - 30º hotels
Remigiusz Piechucki
hace 3 años - 1 (Experiencia negativa)
Great location. Swimming pool first class, I couldn't kick my kids out from there. Entertainments super. Food good. good choice of buffet style food. Staff great were helpful accept General manager. On her shift in restaurant on one of evenings service was completely down. At that night when we went for our dessert our table was cleaned including ours drinks and personal belongings when we back new customers was just about to sit down. After complain to manager we was told they think we left, left hats, jumper ,kids mugs , and few other things behind, we was sat down again and we got new drinks. Imagine my surprise when after checking out I was asked to pay for my extra drinks from that day. Miss general manager U better stay in office, I will give 5 stars if I will never meet U, leave service to your experience staff.
Respuesta de FERGUS Club Pineda Splash
We greatly appreciate the time you spent to review your recent experience in our hotel, at Pineda Splash - 30º hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal, thank you for your insights following your recent visit, We have taken note of your various constructive comments and please be assured that we value all our guests' feedback. We will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.
Cabo 53 Cabo 53
hace 3 años - 4 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Estimado Sr.Cabo En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Pineda Splash - 30º hotels para sus vacaciones en y por la opinión que compartió en , estamos encantados de saber su opinión sobre su estancia. Atentamente, Pineda Splash- 30º hotels
Diego Aronne
hace 3 años - 5 (Experiencia positiva)
Тетяна Буднік
hace 3 años - 5 (Experiencia positiva)
I had a great time at Hotel Pineda Splash in Pineda de Mar. The staff were very friendly and the room was clean and comfortable. I would definitely recommend this hotel to anyone looking for a relaxing break. The hotel is best suited for family vacations.
Joaquin Gonzalez
hace 3 años - 5 (Experiencia positiva)
Jordi Torroella
hace 3 años - 3 (Experiencia positiva)
ELA K.
hace 3 años - 3 (Experiencia positiva)
Mieliśmy z mężem wykupione wczasy. Zostaliśmy skierowani i przywiezieni do tego hotelu. Na miejscu w recepcji coś im się nie zgadzało i nie mieli naszych danych. Była 23 i musieliśmy siedzieć parę godzin i czekać na wyjaśnienie z z biurem podróży. Litościwie udostępniono nam jakiś pokój na dwie godziny , że mogliśmy się zdrzemnąć godzinkę i odświeżyć. Niestety jak sprawę wyjaśniono i przydzielono właściwy pokój to przez trzy dni nie dodano nas do posiłków tylko po interwemncji wypisywali w recepcji jakieś karteczki. Wstyd i żenada. Ostatnie dni były dopiero jak trzeba, ale niesmak pozostał. Recepcja do poprawki, reszta naprawdę fajne. Miejsce piękne i warte odwiedzenia
Antonio Delgado Durán
hace 3 años - 5 (Experiencia positiva)
Oskar Leppänen
hace 3 años - 4 (Experiencia positiva)
Maria Jové
hace 3 años - 5 (Experiencia positiva)
Molt bona atenció del personal, molt net i bona qualitat en tot.
Angela Albinson
hace 3 años - 5 (Experiencia positiva)
Great holiday ☺️
Sergio Martínez Requena
hace 3 años - 5 (Experiencia positiva)
Estuve alojado una noche, instalaciones grandes y renovadas, grandes piscinas, zona de comedor y lugar de ocio muy agradable.
Cristina Chetan
hace 3 años - 5 (Experiencia positiva)
El hotel es muy limpio y la persona que trabaja allí es muy atenta,la comida muy rica
Julian Giuri
hace 3 años - 5 (Experiencia positiva)
Limpio , amplio, barato en las fechas que fuimos ( octubre) nos gustaría volver
Helen Courtney
hace 3 años - 5 (Experiencia positiva)
Rooms are a little small but very convenient for family package holidays, 3 swimming pools on site, lots for kids to do with evening entertainment on site, very close to beach, train station and plenty of shops nearby fridge, kettle,safe in room, lovely showers in bathroom
Abel ff
hace 3 años - 5 (Experiencia positiva)
Las recepcionistas geniales muy amable todo el personal, desayuno y cena variado las habitaciones increíble nos encantó ir con mi familia y amigos las piscinas geniales nos divertimos desde los pequeños hasta los grande nos enamoramos del hotel super recomendado para volver a repetir para semana santa fijo 😜😜😜🥳
Kev eb4
hace 3 años - 5 (Experiencia positiva)
Abygail Oliver
hace 3 años - 5 (Experiencia positiva)
Excellent hotel, very clean and staff can't do enough. Room is cleaned daily with fresh towels. Lots to do for kids or if you want something abit quieter there's a adults area with pool. Vanessa is absolutely incredible with the adults and children. She's very helpful and fun with so much positive energy. We will be back x
Tracy Law
hace 3 años - 5 (Experiencia positiva)
The hotel is fabulous the staff cannot do enough to help you the food is lovely the rooms are beautiful the place is very very clean I really enjoyed meeting the entertainer Vanessa and playing games and having a laugh and drinking many cocktails
Kristine Priede
hace 3 años - 5 (Experiencia positiva)
Dino Vrgoc
hace 3 años - 3 (Experiencia positiva)
Pros: Hotel with good kids entertainment, nice pools, plenty of sun loungers and close to main area of Pineda de mar, beach and train station. Friendly staff. Every night there is entertainment for kids and adults. Kids club is also on site. Cons: Food quality is not the best, fish and meat is soaked in oil and they repeat it too often in short period of time. When ordering soft drinks, they are trying to sell Coca Cola and Juice from machine for the same price as unopened glass bottle. I was also charged 6€ on departure for unpaid drink, which was not the case, since I always paid my drink. They could not prove it with receipt with my signature, but I paid anyway. Insulation of the room is not the best, as you can hear everything from corridor, which is not great when drunk guests returns to the room in the middle of the night. Cleaning of the room is basic. On arrival it was very dusty under the beds and it stayed like that for the whole duration of the holiday. If ever returning to Pineda de Mar, I would not stay here. It was not bad, but also not great.
Char
hace 3 años - 5 (Experiencia positiva)
Really clean, cleaners did the room every day, fascinates were clean. Staff very friendly and helpful, beautiful location. Nothing for vegans to eat though.
Dave Lewis
hace 3 años - 5 (Experiencia positiva)
Michaela Drouin
hace 3 años - 2 (Experiencia negativa)
The staff at the reception were fantastic but other staff were rushed off there feet. It was a coner room it was basic there was a kettle and cups but nothing to put in it. The bedding was never changed while we were there the bed was just made. The balcony looked out onto a metal roof. If I had wanted to, I could of stepped a cross to the neighbouring balcony as it was so close. The food was bland and all the meat was covered in salt. The area itself was quiet. But With the railway running a long the beach, made it difficult to get to the beach. Not that it was worth it, not suitable for children as its very steep drop at the shoreline. The steets were covered in graffiti and extremely run down. I wouldn't class this hotel a 4*. A 3* at a push. will not be staying here again, not just because of the hotel but the area as well.
Heather Hawkins
hace 3 años - 4 (Experiencia positiva)
Antonio Nofuentes
hace 3 años - 4 (Experiencia positiva)
Matilde Barbero Lopez
hace 3 años - 5 (Experiencia positiva)
Agata Gurtowska
hace 3 años - 3 (Experiencia positiva)
Dostaliśmy bardzo ciemny pokój. Dwukrotnie prosiłam o jego zmianę i dwukrornie zostałam spławiona przez obsługę. Niby nie było wolnych pokoi - tylko dlaczego, żeby nam to powiedzieć Pani musiała najpierw zapytać managera? Na plus, że w pokoju nie było hałasu, mimo że mieszkaliśmy na pierwszym piętrze i pod nami była restauracja Jedzenie bardzo różnorodne, duży wybór, codziennie mozna bylo częstować się świeżymi owocami. Na minus smak dan, wszystko było bardzo przeciętne, jeśli podawano np makaron z sosem w którym było mięso, no to raczej była to mortadela niz szynką. Woda w basenie bardzo zimna, niepodgrzewana, ale podobno w Hiszpani jest to standard. Blisko do dworca i plaży
Respuesta de FERGUS Club Pineda Splash
Dear Agata, Thank you personally for choosing the Pineda Splash hotel for your recent stay and for taking the time to give us your feedback. We are sorry to read, however, that you had some inconvenience with the hotel. We will personally review what may have happened and thank you for your feedback as it will help us to improve and prevent this from happening again. We look forward to welcoming you back in the near future and hope you have an even better stay with us. Regards.
SOMSON AMELIE
hace 3 años - 4 (Experiencia positiva)
Nous avons séjourné 3 jours, en formule demi-pension. Nous avons pu profiter des différentes activités en famille (enfants de 7 et 2ans), piscine, club enfants, animations... La chambre était propre, très spacieuse, avec beaucoup de rangements. Le buffet était varié, salé, sucré, chacun peut se faire plaisir. Un grand merci à tout le personnel, souriant et disponible. Et surtout à Anna (à l'accueil) qui nous a aidé et consacré du temps pour résoudre un problème de transfert de bus.
Respuesta de FERGUS Club Pineda Splash
Cher Somson, Merci beaucoup pour votre confiance dans l'hôtel Pineda Splash. C'est un plaisir de lire que nous avons répondu à vos exigences pour vos vacances. Nous nous réjouissons de vous accueillir l'année prochaine. Meilleures salutations.
Jun Junhendri
hace 3 años - 4 (Experiencia positiva)
Eva
hace 3 años - 1 (Experiencia negativa)
Mal servicio y mala comida,la verdad q las instalaciones no están mal pero el servicio fatal,lo primero es la 1:20 q tienes q esperar para hacer el check in apenas 2 chicas para toda la recepción en hora punta Después de esto te facilitan tres llaves para un grupo de 8 adultos en tres habitaciones,ni se te ocurra pedir una almohada después de las 20 horas ya q no te la van a facilitar y del desayuno mejor ni hablar,el zumo inbebible el café igual,lo demás de más corriente,en fin.....finde semana para olvidar
Respuesta de FERGUS Club Pineda Splash
Le agradecemos personalmente haber escogido el hotel Pineda Splash para su reciente estancia y haber tomado el tiempo para darnos sus comentarios en. Lamentamos leer, sin embargo, que tuviera algún inconveniente con el hotel. Personalmente revisaremos lo que haya podido suceder y le agradecemos sus comentarios ya que nos ayudarán a mejorar y a poder evitar que esto vuelva a suceder. Esperamos darle nuevamente la bienvenida en un futuro próximo y que pase una aún mejor estancia con nosotros. Saludos cordiales.
Danni Grander
hace 3 años - 4 (Experiencia positiva)
Fint hotell , fräscha rum , gullig personal, barnklubb med bråkiga barn .. högljudda jobbiga andra gäster ..många britter .. Maten till frukost är trevlig. Massa sötsaker , massa croissant , muffins , bacon. Ägg Nästan inga grönsaker förrutom isbergssallad och tomater ..oliver .middagen många olika val men även mycket junkfood.. Många grejer är goda ..men mycket är inte så gott . Fina efterätter och bra frukt.. Poolen iskall i oktober...havet Underbart med stora vågor ..5 minuters promenad från hotellet
Respuesta de FERGUS Club Pineda Splash
Dear Danni. Thank you very much for your confidence in the Pineda Splash Hotel. It is a pleasure to read that we met your requirements for your holiday. We look forward to welcoming you next year. Best regards.
Juan Gallardo ariza
hace 3 años - 4 (Experiencia positiva)
Solo puedo decir que se restauró por completo y pinta bien
Respuesta de FERGUS Club Pineda Splash
Estimado Juan, Muchas gracias por la confianza depositada en el hotel Pineda Splash. Es un placer leer que cumplimos sus premisas en cuanto a sus vacaciones. Esperamos poder recibirles el año próximo. Un saludo.
Roelie engelen
hace 3 años - 5 (Experiencia positiva)
Hotelkamers top, schoon goede service. Eten veel variatie maar wel vaak lauw. Meiden receptie super!!! Vriendelijk en zeer behulpzaam.
Respuesta de FERGUS Club Pineda Splash
Dear Roelie, Thank you very much for your confidence in the Pineda Splash Hotel. It is a pleasure to read that we met your requirements for your holiday. We look forward to welcoming you next year. Best regards.
whalid boukhelifa
hace 3 años - 2 (Experiencia negativa)
Service agréable, rien a dire sur le personnel ils sont super agréables et a l'écoute malgré la différence de langue. Les chambres avaient l'air propre mais de nombreuses tâches de sang séché retrouvé sur les draps couvertures et oreillers. C'est sûrement propre mais ce n'est pas acceptable au vu du prix du séjour ( plus de 600€ pour 3 j) Un conseil : ne prenez pas la pension complète (repas inclus) si vous ne mangez pas de porc. + De 50% du buffet en contient (hors salade) limitant rapidement le choix entre du poisson grillé ou un filet de dinde / quelques calamars( si vous avez de la chance) Mon amie, qui a eu la chance de pouvoir tester la majorité des plats, les trouve fade, trop cuits et/ou baignant dans la graisse. On est sur du surgelé pour la majorité des ingrédients et elle trouvait les desserts peu variés. Quelques notes perso sur des "surprises": du pain pas totalement cuit, de la viande bien trop cuite et froide, des fruits sans goût, des tomates pas complètement mûres, fromage plastique etc.. Mention spéciale au pain aux olives et aux melons qui furent d'agréables surprises (sans être exceptionnels) m'ayant permis de me sustenter lors de ce séjour Emplacement tout près de la mer, agréable pour les familles et la piscine réponds au besoin avec un nombre de transat suffisant. Si votre projet est d'aller en soirée a Lloret del mar, prévoyez une voiture (30 min de route environ)
Respuesta de FERGUS Club Pineda Splash
Dear Whalid Thank you personally for choosing the Pineda Splash hotel for your recent stay and for taking the time to give us your feedback. We are sorry to read, however, that you had some inconvenience with the hotel. We will personally review what may have happened and thank you for your feedback as it will help us to improve and prevent this from happening again. We look forward to welcoming you back in the near future and hope you have an even better stay with us. Best regards.
Cenk Isik
hace 3 años - 3 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Dear Cenk, Thank you personally for choosing Hotel Pineda Splash for your recent stay and for taking the time to give us your feedback. We are sorry to read, however, that you had some issues with the hotel. We will personally review what may have happened and thank you for your feedback as it will help us to improve and prevent this from happening again. Best regards.
Ida Timp
hace 3 años - 4 (Experiencia positiva)
Kamer erg klein voor 3 pers koffer moest op balkon geen kast ruimte 23 euro meer betaalt voor zweem badzijde was gewoon niet te diensten ging wel zwembad was goed maar kom nooit meer terug
Respuesta de FERGUS Club Pineda Splash
Dear Ida, Thank you very much for taking the time to share your recent experience, as it helps us to improve our service. Thank you for your compliments about our hotel and facilities. Best regards,
daniele meffre
hace 3 años - 5 (Experiencia positiva)
Nickel
Marc Estrada Vall
hace 3 años - 5 (Experiencia positiva)
El Hotel Pineda Splash es un hotel perfecto para aquellos que buscan una estancia tranquila y relajante. El personal es amable y atento, la comida es excelente y el hotel está muy limpio. ¡No puedo decir nada malo sobre mi estancia aquí!
Respuesta de FERGUS Club Pineda Splash
Dear Marc, Thank you very much for your confidence in the Hotel Pineda Splash. It is a pleasure to read that we met your requirements for your holiday. We look forward to welcoming you next year. Best regards.
Dani Garrido
hace 3 años - 5 (Experiencia positiva)
Me ha gustado mucho mi estancia en Hotel Pineda Splash. El personal es muy amable y atento, y la comida está deliciosa. El hotel está muy limpio y es muy cómodo. La relación calidad/precio es excelente. Lo recomiendo.
Respuesta de FERGUS Club Pineda Splash
Estimado Dani, Muchas gracias por compartir su reciente experiencia en el hotel Pineda Splash. Es un placer saber que disfrutó de su estancia con nosotros y agradecemos sus amables palabras acerca de nuestro hotel. Esperamos darle nuevamente la bienvenida en el hotel en un futuro próximo! Reciba un cordial saludo,
Pilar Fuertes Guevara
hace 3 años - 5 (Experiencia positiva)
Marta Fernandez
hace 3 años - 5 (Experiencia positiva)
wladimir muñoz castro
hace 3 años - 2 (Experiencia negativa)
No hemos tenido muy buena experiencia. Las instalaciones del hotel son buenas para familias, los chic@s de la animación super buenos, majos y muy trabajadores (John y Víctor) y las chicas de la recepción hacen lo que pueden por ayudar. -Los dos estrellas se las doy por las siguientes razones: La comida muy reutilizada durante varios días. He visto hoteles de 3 estrellas con mejor buffet y por lo menos con alguna temática cada noche. Las noches de animación dejan muchísimo que desear, Calella hay hoteles de 2 y 3 estrellas con mejor animación nocturna. Y quiero dejar claro que no es por los chavales q animaban, sino porque el hotel no invierte casi nada en ello. Las instalaciones no estaban en buen mantenimiento. Unos de los columpios estaba roto, las mesas de ping pong también al igual que las palas. La piscina de arriba no había nadie nunca para limpiarla. Las mesas del buffet siempre muy sucias, no había personal suficiente para recoger los platos. La peor experiencia fue cuando desafortunadamente nos cancelaron el vuelo de vuelta y no podíamos volar después de dos días. Nosotros con una bebe de 1 año y el día de mi cumpleaños, pedimos por favor hasta 3 veces que se nos haga una extensión de nuestras noches. Después de hablar con una manager y no darnos ninguna tranquilidad de que nos ayudaría, nos quisieron cobrar el precio por noche hasta tres veces mas caro de lo que habíamos pagado en nuestra reserva principal y además de pagar por separado el todo incluido que ya teníamos en nuestra actual reserva. Obviamente cuando eliges un 4 estrellas es porque esperas una atención al cliente muchísimo mas amena y cercana. En este hotel está claro que no pasa esto. Y no es por el precio, porque lo pagaba la línea aérea sino por el trato recibido y las formas que tuvo la manager. Después de casi rogarles mas de 3 veces decidieron hacernos un descuento del 10% dejando la reserva en mas de €360 por 2 noches en la segunda mitad de septiembre (temporada baja). Y claramente recibiendo un horrible trato por esa manager q nisiquiera fue capaz de salir a darnos la cara y tenía a la recepcionista saliendo entrando como si fuese una paloma mensajera. No repetiremos. No valió la pena. Hay hoteles muchísimo mejores en la costa brava que este.
Eline Veerhoek
hace 3 años - 5 (Experiencia positiva)
Erg vriendelijk personeel en het eten is verrukkelijk, iedere dag wat anders, en de service is ook fantastisch, alleen wat jammer dat ze in de eetzaal niet beter Engels spreken, maar er is altijd wel iemand te vinden die je kan helpen, zo attent en vriendelijk.
Respuesta de FERGUS Club Pineda Splash
Dear Eline, Thank you very much for your confidence in the Hotel Pineda Splash. It is a pleasure to read that we met your requirements for your holiday. We look forward to welcoming you next year. Best regards
Mirosława Wyrzykowska
hace 3 años - 5 (Experiencia positiva)
Jesus Relucio
hace 3 años - 2 (Experiencia negativa)
Sandra Jaén
hace 3 años - 4 (Experiencia positiva)
Nos ha gustado mucho la comida buena y variada y las habitaciones grandes y acogedoras como pega las puertas cuando abren y cierran suena muy fuerte y x la noche molesta x lo demás me ha gustado
Respuesta de FERGUS Club Pineda Splash
Estimada Sandra, Muchas gracias por haber compartido su opinión sobre el hotel Pineda Splash. Es un placer para nosotros que todo le resultara perfecto. Esperamos que pronto nos vuelvan a visitar y podamos crear para ustedes nuevas experiencias y recuerdos inolvidables. Reciba un cordial saludo.
M F
hace 3 años - 5 (Experiencia positiva)
Accueil au top ainsi que les plats aux restaurants très variés et très bon mais le ménage quotidien des chambres laisse à désiré....
Respuesta de FERGUS Club Pineda Splash
Dear Marc, Thank you very much for sharing your review of the Pineda Splash Hotel. It is a pleasure for us that everything was perfect for you. We hope that you will visit us again soon and that we can create new experiences and unforgettable memories for you. Best regards.
Malgorzata Laszczyk
hace 3 años - 5 (Experiencia positiva)
Fantastic place. Great for families, people traveling with pets. Nice food. Highly recommended
Respuesta de FERGUS Club Pineda Splash
Dear Malgorzata, Thank you very much for sharing your review of the Pineda Splash Hotel. It is a pleasure for us that everything was perfect for you. We hope that you will visit us again soon and that we can create new experiences and unforgettable memories for you. Best regards.
An Slinckx
hace 3 años - 5 (Experiencia positiva)
The Hotel Pineda Splash is a great choice for a relaxing and enjoyable stay in Pineda de Mar. The staff are extremely friendly and helpful, the room and hotel are very clean and well-kept, and the facilities are great. I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay in Pineda de Mar.
Respuesta de FERGUS Club Pineda Splash
Dear An, Thank you very much for sharing your review of the Pineda Splash Hotel. It is a pleasure for us that everything was perfect for you. We hope that you will visit us again soon and that we can create new experiences and unforgettable memories for you. Best regards.
Jean-christian Lara
hace 3 años - 4 (Experiencia positiva)
Une très bonne adresse qui mérite ses 4 étoiles Un cadre magnifique, un personnel au petit soin Parfait pour une escapade de quelques jours à une heure de Barcelone
Respuesta de FERGUS Club Pineda Splash
Cher Jean-christian Lara, Merci beaucoup d'avoir partagé votre récente expérience à l'hôtel Pineda Splash. C'est un plaisir de savoir que vous avez apprécié votre séjour avec nous et nous apprécions vos mots gentils sur notre hôtel. Nous sommes impatients de vous accueillir à nouveau à l'hôtel dans un avenir proche ! Meilleures salutations,
Emmanuelle Martines
hace 3 años - 5 (Experiencia positiva)
Super hotel, super sejour, super accueil. la nourriture est faite maison, variée et tres bien cuisiné. Les chambres sont spacieuse et tres propre, mobilier moderne. Je recommande +++
Respuesta de FERGUS Club Pineda Splash
Dear Emmanuelle, Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards.
calcu31
hace 3 años - 4 (Experiencia positiva)
Hotel Pineda Splash es un hotel encantador en Pineda de Mar. El personal es muy amable y el hotel está limpio aunque algunas zonas deben reformarlas . La relación calidad/precio es excelente y sin duda lo recomendaría.
Respuesta de FERGUS Club Pineda Splash
Dear Calcu31, Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards,
David Ayala
hace 3 años - 4 (Experiencia positiva)
El hotel está renovado y las instalaciones se notan cuidadas. Mucho espacio en las zonas de piscinas.
Respuesta de FERGUS Club Pineda Splash
Estimado David, Muchas gracias por compartir su reciente experiencia en el hotel Pineda Splash. Es un placer saber que disfrutó de su estancia con nosotros y agradecemos sus amables palabras acerca de nuestro hotel. Esperamos darle nuevamente la bienvenida en el hotel en un futuro próximo! Reciba un cordial saludo.
carolina labrador
hace 3 años - 5 (Experiencia positiva)
Buena ubicación , cerca del tren y cerca de la playa. Buena comida y mucho ocio para disfrutar y no salir del hotel. Los niños se lo pasaron genial en la guardería y la piscina
Respuesta de FERGUS Club Pineda Splash
Estimada Carolina, Muchas gracias por compartir su reciente experiencia en el hotel Pineda Splash. Es un placer saber que disfrutó de su estancia con nosotros y agradecemos sus amables palabras acerca de nuestro hotel. Esperamos darle nuevamente la bienvenida en el hotel en un futuro próximo! Reciba un cordial saludo,
Zaneta Marek
hace 3 años - 4 (Experiencia positiva)
Kлара Q
hace 3 años - 5 (Experiencia positiva)
I recently stayed at the Hotel Pineda Splash in Pineda de Mar and I was very pleased with my experience. The staff were incredibly friendly and helpful, the food was super fantastic, nothing can be better!!! The room was cleaned every day. The pools are great, but I prefered to spend my sunny hours at the beach which is just 5 min of walking, and it is really nice! I would definitely recommend this hotel to anyone looking for a great value for their money.
Respuesta de FERGUS Club Pineda Splash
Dear Tatiana, Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards,
toni anttila
hace 3 años - 4 (Experiencia positiva)
Fine
Respuesta de FERGUS Club Pineda Splash
Dear Toni, Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards.
John Van Der Knaap
hace 3 años - 1 (Experiencia negativa)
Kamer is prima. Het all inclusief is een wassen neus. Nooit meer in dit hotel, het eten is lauw maar als het warm is komt het omdat het te lang onder de lampen heeft gestaan. Veel van het vlees is niet geheel gaar. Dagelijks het zelfde. Maar het allerergste is morgens de rotte koffie.
Patrick Peijnenburg
hace 3 años - 4 (Experiencia positiva)
De kamers netjes en schoon. Het ontbijt en lunch waren goed. Personeel is behulpzaam en vriendelijk. Wij vonden het wel erg druk, zeker gezien het na-seizoen. Veel rumoer in de eetzaal en rijen voor het eten en de koffie. Het personeel wijst je een tafel aan maar als je dan terug komt met het eten zit er al een ander op je plek. Het is een leuk en mooi hotel maar doordat het nogal massaal is voor ons niet meer.
Respuesta de FERGUS Club Pineda Splash
Dear Patrick, Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards,
katie kelly buckley
hace 3 años - 3 (Experiencia positiva)
Bhavna Patel
hace 3 años - 1 (Experiencia negativa)
Week go we are in this hotel we are vegetarian there no choices for us we stay week same food every day we so fade up and food no hot as well I don't like every day same menu
Respuesta de FERGUS Club Pineda Splash
Dear Bhavna, Thank you personally for choosing Hotel Pineda Splash for your recent stay and for taking the time to give us your feedback. We are sorry to read, however, that you had some issues with the hotel. Actually, we inform you that in our buffet we have a variety for vegetarian people in Buffet area and also in Wok and grilled area. We will personally review what may have happened and thank you for your feedback as it will help us to improve and prevent this from happening again. Best regards.
M Main “Mainy”
hace 3 años - 5 (Experiencia positiva)
The rooms were very clean and comfortable The staff are always friendly and helpful Would like to thank guys behind the bar esp as they always had a smile. Very good selection of food to cater to everyones taste, kids +adults😎
Respuesta de FERGUS Club Pineda Splash
Dear M Main, Thank you very much for sharing your review of the Pineda Splash Hotel. It is a pleasure for us that everything was perfect for you. We hope that you will visit us again soon and that we can create new experiences and unforgettable memories for you. Best regards.
Frank van Sebille
hace 3 años - 5 (Experiencia positiva)
pierre geensen
hace 3 años - 5 (Experiencia positiva)
marlene izquierdo
hace 3 años - 3 (Experiencia positiva)
Personal amable. Comida aceptable, aunque algunas carnes un poco duras. Buen servicio del bar y piscina. Entretenimiento bueno solo para niños. Mala gestión y comunicación entre centro de reserva y hotel, a pesar de haber llamado 3 veces directamente al hotel y ellos asegurarme que todo estaba en orden, recibí todo diferente a lo que reservé. Atención con las máquinas de juego de peluches o de efectos eléctricos, están manipuladas.
Respuesta de FERGUS Club Pineda Splash
Querida Marlene, Muchas gracias por la confianza depositada en nuestro establecimiento y por compartir la reserva con nosotros. Nos alegra saber que tanto el trato del personal como la comida y el servicio de bar y piscina estuvo a su gusto. Trabajamos a diario para poder garantizar una agradable estancia a nuestros huéspedes, por ello nos alegra saber que los servicios ofrecidos estuvieron a la altura. Por otro lado, lamentamos conocer que tuvo algún inconveniente con la información proporcionada. Siempre recomendamos llamar directamente a nuestro establecimiento o bien contactar con nosotros mediante correo electrónico en el caso de tener cualquier duda en referencia a la estancia. Esperamos volver a verle en Hotel Pineda Splash, siempre es un placer darle la bienvenida de nuevo. Muy cordialmente, Hotel Pineda Splash
Vero bcn
hace 3 años - 3 (Experiencia positiva)
Artur Kołecki
hace 3 años - 4 (Experiencia positiva)
Jedzenie smaczne, pokoje ok tylko słabo sprzątane. Brak praktycznie animatorów, zwłaszcza dla dorosłych. Wieczorami prócz baru nie ma się czym zająć.
Respuesta de FERGUS Club Pineda Splash
Dear Artur, Thanks for taking the time to share your honest experience with the rest of guests in Google.com. We are glad to hear that the food and the rooms were to your liking. On the other hand, we are sorry to hear that you had any inconvenience with the entretaintment staff, we work everyday to try to offer a good service full of activities to create unmemorable moments. So, we take note about your comment and we will have it mind for future improvements. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Laura Sánchez
hace 3 años - 5 (Experiencia positiva)
Guillermo Rivera
hace 3 años - 5 (Experiencia positiva)
Repetiremos!!!
Respuesta de FERGUS Club Pineda Splash
Querido Guillermo, Muchas gracias por compartir su honesta experiencia con nosotros. Nos alegra conocer que tuvo una agradable estancia en Hotel Pineda Splash, tanto que piensa en repetir su estancia con nosotros. Le esperamos en Hotel Pineda Splash para volver a darle la bienvenida en nuestro hotel. Muy cordialmente, Hotel Pineda Splash
Juanma C
hace 3 años - 5 (Experiencia positiva)
Hotel Pineda Splash es un hotel muy bonito y bien mantenido. El personal es muy amable y servicial. La comida es muy buena y limpia. Me gustó mucho mi estancia en este hotel.
Respuesta de FERGUS Club Pineda Splash
Querido Juanma, Muchas gracias por la confianza depositada en nuestro establecimiento y por compartir su estancia con el resto de huéspedes en Google.com. Nos enorgullece conocer que tuvo unas vacaciones perfectas de la mano de Hotel Pineda Splash y que tanto la limpieza como la comida y el trato recibido por nuestro personal estuvieron a la altura y fueron puntos claves para disfrutar de unos días llenos de recuerdos en Pineda de Mar. Esperamos muy sinceramente darle la bienvenida de nuevo en Hotel Pineda Splash en el próximo año. Muy cordialmente, Hotel Pineda Splash
tibi tv
hace 3 años - 4 (Experiencia positiva)
Me regalaron una estancia de día, fue maravilloso el trato del personal y la comida buffet de 10!!
Respuesta de FERGUS Club Pineda Splash
Querido Tibi, Muchas gracias por compartir su maravillosa experiencia en Google.com. Nos alegra conocer que tuvo una agradable estancia en Hotel Pineda Splash, llena de recuerdos inmejorables. Además, queremos agradecerle sus palabras en referencia al personal y al buffet. Trabajamos a diario para poder garantizar una buena estancia a nuestros huéspedes, y es un placer leer que vamos en buen camino. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Donna Mcinerney
hace 3 años - 5 (Experiencia positiva)
Miguel Garcia
hace 3 años - 5 (Experiencia positiva)
luis cardenas
hace 3 años - 5 (Experiencia positiva)
Jordi Pol Encesa
hace 3 años - 5 (Experiencia positiva)
Ha sido magia. Hemos estado en muchos hoteles, con mis dos hijos y mi mujer. Y al principio pensábamos que la excelencia y la calidad iban de la mano cuando decidíamos contratar un Hotel. Con el tiempo hemos descubierto que todo se reduce a los detalles. En la recepción del Hotel que fue excelente. En el trato con el servicio de limpieza de las habitaciones que fue inmejorable. El acceso a el restaurante que en todo momento estuvieron atentos para hacernos sentir cómo cuando estás en casa. En la manera que tuvieron de cuidar, mimar y distraer a nuestros hijos ( Jon y Víctor ) con los juegos , las pinturas y todas las actividades que realizaban. Ha sido mágico vivir estos días rodeados de tanta atención y buen rollo. Volveremos sin dudarlo. Ah y si tienes hijos te lo recomiendo al 100x100!
Respuesta de FERGUS Club Pineda Splash
Querido Jordi, Muchas gracias por la confianza depositada en nuestro Hotel Pineda Splash y por compartir su honesta experiencia con el resto de clientes en Google.com. ¡Que bonitas palabras! Nos enorgullece leer que su experiencia estuvo marcada por el buen trato recibido por todo nuestro personal, desde recepción hasta el departamento de pisos, pasando por la animación, que trabaja para poder convertir cada uno de vuestros días en Pineda de Mar en una fiesta. Nuestro principal objetivo es su satisfacción, y por ello nos alegra leer que el adjetivo que atribuye a sus días con nosotros es magia. Esperamos darle la bienvenida de nuevo en Hotel Pineda Splash, puesto que siempre es un placer recibirles de nuevo. Un saludo, Hotel Pineda Splash
Iwona Bracik
hace 3 años - 5 (Experiencia positiva)
Niedawno zatrzymałam się w hotelu Pineda Splash w Pineda de Mar. Ogólnie byłam bardzo zadowolona z pobytu. Personel był przyjazny i pomocny, a pokój był czysty i wygodny. Zdecydowanie polecam ten hotel każdemu, kto szuka relaksujących wakacji.
Respuesta de FERGUS Club Pineda Splash
Dear Iwona, Thanks for the confidence in our establishment and for taking the time to write down your honest experience about your stay in Hotel Pineda Splash. We are happy to read that you are pleased with the stay and that the service offered by our staff, the cleanliness and the relax you had, helped you to enjoy your holiday in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash again, as it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Ssy'g
hace 3 años - 4 (Experiencia positiva)
Nous sommes venus pour une semaine pension complète hors boisson et c'était une belle semaine dans un hôtel bien sympa,le personnel est gentil l'hôtel est très propre et la chambre faite tout les jours,le restaurant est grand et les piscines sont sympa. Seul petit bémol il faudrai une petite piscine chauffée en cas de mauvais temps..la nourriture est pas très varié parfois et les chambres sont très mal isolé heureusement que la vue es magnifique ça compense...superbe expérience en tt cas et très bien situer!
Respuesta de FERGUS Club Pineda Splash
Dear Ssy'g Thank you very much for sharing your recent experience at the Pineda Splash Hotel. It is a pleasure to know that you enjoyed your stay with us and we appreciate your kind words about our hotel. We look forward to welcoming you back to the hotel in the near future! Best regards,
Jaume Farrés
hace 3 años - 4 (Experiencia positiva)
Nikita Van Der Klein
hace 3 años - 3 (Experiencia positiva)
Leuk hotel, prima kamers. Goede bedden. met kinderen wel een aanrader. Zwembaden zijn goed en schoon. Eten is oké, genoeg keuze. Personeel, en met name het personeel bij de receptie en de schoonmaak zijn super vriendelijk. Animatie team zeer slecht, lijken er geen zin in te hebben, soms zelfs ronduit chagrijnig. kennen hun eigen dansjes niet, games en avondshows heel slecht georganiseerd. Doen ondanks veel Engelse gasten een groot deel in het Spaans waardoor het onbegrijpelijk word. Tijden voor de kinderen veel te laat ( minidisco 21:00u). Er is in de buurt wel wat te doen maar wel echt Google maps gebruiken voor de juiste routes. Ondanks z'n gebreken een prima hotel. Leuke vakantie gehad :)
Respuesta de FERGUS Club Pineda Splash
Dear Nikita, Thanks for taking the time to share your honest opinion about your stay in our Hotel Pineda Splash. We are so happy to hear that you had a nice holiday, and that the installations of the establishment and its cleanliness helped you to enjoy your days in Pineda de Mar. We also want to thank you for the comments about our staff, we work every day to try to offer the best service possible, so we are proud to know that it was your case and that you found our team friendly. On the other hand, we are sorry to know that you had any inconvenience with the animation team, for us, it is so important to read all your experiences to know in which aspects can we improve, so we take note of your comment to have it in mind for future improvements. We hope to see you soon at Hotel Pineda Splash, as it is always a pleasure to welcome you in again. Kind regards, Hotel Pineda Splash
Bart Doblao
hace 3 años - 4 (Experiencia positiva)
Todo muy bien, aunque los horarios de desayunos, comidas y cenas son demasiado pronto. Está pensado sobretodo para estranjeros
Respuesta de FERGUS Club Pineda Splash
Querido Bart, Muchas gracias por compartir su comentario en Google.com. Nos complace leer que su experiencia en Hotel Pineda Splash fue satisfactoria y que todo estuvo a su gusto. Por otro lado, para nosotros es muy importante leer todas sus experiencias para poder así determinar en que aspectos podemos mejorar nuestros servicios, aceptando por supuesto, sugerencias por parte de todos los clientes que se han alojado con nosotros. Por este motivo, tomamos nota de su comentario con referencia a los horarios establecidos para poder tenerlos en cuenta de caras a futuras mejoras. Esperamos verle en el año próximo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
S Garcia
hace 3 años - 3 (Experiencia positiva)
Hôtel très propre, chambre également entretenu chaque jour, balcon dans la chambre et clim, très bonne piscine, à côté des commerces & de la mer. Concernant le parking, ils indiquent proposé un parking à 12€ pour notre part, a priori il n’y avait plus de place, et on nous a proposé un autre parking mais celui-ci à 18€ par jour, ce qui est juste trop cher, nous avons fait quelques mètre en voiture et avons trouver des parkings gratuits (il y a des habitations neufs) donc pas cool de ce côté. Autre point négatif : l’insonorisation, les gens ne faisant pas d’effort non plus mais leur porte claque très forte et très souvent Autre point négatif : j’avais lu dans bcp de commentaires que le petit déjeuner est superbe, pour notre part, très très déçue que ce soit le petit déjeuner ou les repas, aucun produit, aucun repas ne vous fait découvrir ses bonnes saveurs et pourtant les espagnols sont l’un des meilleurs coté cuisine, charcuterie (il n’y a même pas de jambon rouge..), les plats sont changés chaque jour mais ne mérite pas du tout 4 étoiles et n’ont aucun rapport avec l’Espagne. Et les serveurs sont un peu perdu avec les histoires de tout compris ou non (toujours bien vérifier!) Dernier hic : dernier jour, la femme de ménage frappe à 9h pour savoir quand nous allons quitter la chambre (nous avons la chambre de base jusqu’à 12h). Nous finirons pas un point positif : l’accueil, tous le monde vous accueil parfaitement et le personnel est vraiment très gentils, aucun ne parle français mais ils essaient toujours de faire au mieux pour se faire comprendre. Ma petite frustration restera la nourriture. Mais pour quelques jours l’hôtel est bien.
Respuesta de FERGUS Club Pineda Splash
Cher Séverine, Nous vous remercions personnellement d'avoir choisi l'hôtel Pineda Splash pour votre récent séjour et d'avoir pris le temps de nous donner votre avis. Nous sommes désolés de lire, cependant, que vous avez eu des problèmes avec l'hôtel. Nous examinerons personnellement ce qui a pu se passer et vous remercions de vos commentaires car ils nous aideront à nous améliorer et à éviter que cela ne se reproduise. En ce qui concerne le parking, nous vous informons qu'il est soumis à disponibilité et est consulté directement à la réception à l'arrivée s'il y a des places disponibles, nous avons le regret de vous informer qu'il n'y a pas de disponibilité pour réserver le parking, l'autre parking qui a été offert est celui des appartements qui sont en conjonction avec l'hôtel, le coût est de 18 euros parce que, contrairement au parking de l'hôtel, ce parking des appartements est couvert et souterrain, donc le coût est différent. En ce qui concerne le personnel de l'hôtel, nous tenons à vous informer que nous avons du personnel francophone à la réception et au restaurant, afin de pouvoir répondre à toutes les questions que vous pourriez avoir pendant votre séjour. Nous nous excusons pour le désagrément causé par les femmes de ménage le jour de votre départ, mais nous vous informons que les chambres sont nettoyées à partir de 09h00 du matin (si le client ne veut pas être dérangé, il doit laisser un panneau "ne pas déranger" accroché à la porte), d'autre part, le check-out des chambres se fait pour autant, à 11h00 du matin et non à 12h00, cette information se trouve à la fois dans Booking. com, ainsi que sur le site web de l'hôtel au moment de la réservation, et à la réception de l'hôtel et les agences en sont également informées. Nous nous réjouissons de vous accueillir à nouveau dans un avenir proche et espérons que vous passerez un séjour encore meilleur parmi nous. Salutations.
Nuria Lopez
hace 3 años - 5 (Experiencia positiva)
La gente muy amable y los animadores son una passada !! Un lugar perfecto para hacer vacaciones y atentos con las mascotas .
Respuesta de FERGUS Club Pineda Splash
Querida Nuria, Muchas gracias por dedicar parte de su tiempo a dejar su comentario en referencia a su reciente estancia en Hotel Pineda Splash. Nos alegra saber que nos considera un lugar perfecto para poder llenar sus vacaciones de momentos inolvidables. Además, queremos agradecerle sus amables palabras sobre el servicio ofrecido por nuestro personal, puesto que trabajan a diario para poder ofrecer el mejor servicio posible, así que nos enorgullece saber que todo estuvo a su altura y que vamos en buen camino. Esperamos verle muy pronto en Hotel Pineda Splash, puesto que siempre es un placer recibirles de nuevo. Muy cordialmente, Hotel Pineda Splash
Carlos Hernandez
hace 3 años - 3 (Experiencia positiva)
El buffet deja mucho que desear,muy poca variedad y mal cocinado. Hay que hacer unas filas impresionantes por la noche para pedir en la barra,ya que te sirven en mesa, es mejor salir a tomar algo en otro lado,un día 20 minutos esperando en la fila, para poder tomar un café después de cenar . Las habitaciones muy bien,las piscinas muy bien también.el hotel está muy bien,lo pésimo es el servicio.
Respuesta de FERGUS Club Pineda Splash
Querido Carlos, Muchas gracias por compartir su experiencia en Hotel Pineda Splash con nosotros. Lamentamos leer que su experiencia en nuestro establecimiento no cumplió con sus expectativas. Trabajamos a diario para poder ofrecer el mejor servicio posible, por ello tomamos nota de sus comentarios en lo referente al buffet, el bar o el servicio ofrecido para poder así tenerlo en cuenta de caras a futuras mejoras. Si desea darnos una segunda oportunidad, estaremos encantados de recibirle de nuevo en nuestro Hotel Pineda Splash para que pueda comprobar que se trató de un caso puntual. Muy cordialmente, Hotel Pineda Splash
andrew sayers
hace 3 años - 5 (Experiencia positiva)
Gaby
hace 3 años - 4 (Experiencia positiva)
Un hotel para descansar y para familias, un poco justo las estrellas pero es moderno y limpió. La media pensión era cena y desayuno , la cena un horror malísimo, un buffet de pensión, las pizzas incomibles, pescado perca y otro más muy pobres, las planchas muy poco esperar por un trozo de carne , nada de arroz sólo un cuenco con un poco , la verdad qué no vale la pena laedia pensión , desayuno un poco mejor qué la cena .
Respuesta de FERGUS Club Pineda Splash
Estimada Gabriela, Muchas gracias por haberse tomado su tiempo para compartir su reciente experiencia en google, ya que nos es de gran ayuda para mejorar nuestro servicio. Lamento que tuviera algún problema con la comida y que no cumpliésemos sus expectativas. Esperamos poder recibirles nuevamente en Pineda Splash y que nos de una nueva oportunidad y pueda comprobar las mejoras. Atentamente, Pineda Splash
Oriol Ortega
hace 3 años - 5 (Experiencia positiva)
Agata Stawicka
hace 3 años - 5 (Experiencia positiva)
Really great place for people with kids
Respuesta de FERGUS Club Pineda Splash
Dear Epic, Thank you to share your recent experience with us through Booking. We are thankful of your nice words about our hotel. Best regards, Hotel Pineda Splash.
angie wade
hace 3 años - 4 (Experiencia positiva)
If you're looking for a clean, comfortable and reasonably priced hotel in Pineda de Mar, then the Hotel Pineda Splash is a great choice. The staff are friendly and helpful, and the hotel is ideally located just a short walk from the beach. There are plenty of restaurants and bars nearby, so you're never short of things to do. I would definitely recommend this hotel and would happily stay here again.
Respuesta de FERGUS Club Pineda Splash
Dear Angie, Thanks for sharing your honest experience with us. We are so happy to know that you enjoyed your holiday in Hotel Pineda Splash and that the location and the service offered by our staff were to your liking. We work hard every day to guarantee a comfortable stay, so it is pleasant to hear that it was your case and that we are on the right way. We hope to see you soon at Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Gisela Parareda
hace 3 años - 4 (Experiencia positiva)
Hotel amb 3 piscines idònia per anar-hi amb la família. El menjar correcta. Les instal.lacions amb bones condicions. L'únic que no em va agradar és que la piscina per tobogants has de fer 1.20 i per com són crec que és una mida exessiva. També m'ha sobtat que sent un hotel de Catalunya es parlés tant poc el català entre els treballadors
Respuesta de FERGUS Club Pineda Splash
Estimada Gisela, Moltes gràcies per compartir la seva honesta experiència al nostre establiment amb la resta d'hostes de Google.com. Ens complau saber que va tenir una bona estada i que les nostres instal·lacions li varen permetre gaudir de les seves vacances a Pineda de Mar. Respecte a la mida mínima dels tobogans, es tracta d'una mesura de seguretat indicada pel mateix fabricant de l'atracció, i, per tant, no és una mesura que estigui subjecte a canvis. De totes maneres, prenem nota del seu comentari per tal de tenir-lo en compte de cara a futures millores. Esperem tornar-la a veure molt aviat a Hotel Pineda Splash. Molt cordialment, Hotel Pineda Splash
Adie Culshaw
hace 3 años - 5 (Experiencia positiva)
Pepi Baeza Villalon
hace 3 años - 1 (Experiencia negativa)
Blazej Kurjata
hace 3 años - 4 (Experiencia positiva)
Josep Miquel Jove Charles
hace 3 años - 4 (Experiencia positiva)
Carole Capdevielle
hace 3 años - 4 (Experiencia positiva)
Désorganisation au niveau des serveurs, nous étions en pension complète (avec inclus eau et vin aux repas) et à chaque fois ils voulaient nous les facturer, on devait préciser à chaque fois que c'était dans notre formule. Et dans la pension complète, il manque une boisson pour les enfants au moment des repas. Manque de place de stationnement, y a bien un parking pour l'hôtel mais par manque de place, nous avons du payer un parking plus cher dans un autre hôtel. Mais autrement nous avons passé un très bon séjour.
Respuesta de FERGUS Club Pineda Splash
Cher Carole, Merci beaucoup d'avoir partagé votre récente expérience à l'hôtel Pineda Splash. C'est un plaisir de savoir que vous avez apprécié votre séjour avec nous et nous apprécions vos mots gentils sur notre hôtel. Vous commentez sur la question du parking qu'il n'y avait pas de places de parking dans l'hôtel et que l'on vous a proposé de vous garer dans nos appartements en face, vous informez que les places de parking sont soumises à disponibilité et que vous vérifiez directement avec la réception la disponibilité de celles mentionnées, le fait que l'établissement dispose d'un parking ne signifie pas qu'il y a toujours des places disponibles. Le parking de nos appartements est plus cher car il s'agit d'un parking couvert et souterrain, contrairement au parking de l'hôtel. Nous nous excusons pour tout malentendu concernant les boissons incluses dans votre plan de repas. Nous sommes impatients de vous accueillir à nouveau à l'hôtel dans un avenir proche ! Salutations.
Marian Bouman
hace 3 años - 5 (Experiencia positiva)
Ash X
hace 3 años - 5 (Experiencia positiva)
Hotel was amazing. Stayed here with 7 year old and 5 year old. Lots of entertainment, very safe and pool areas were fantastic! Would definitely visit again and very happy with the holiday
Respuesta de FERGUS Club Pineda Splash
Dear Ashley, Thanks for taking the time to write down your opinion about your recent stay in Hotel Pineda Splash. We are so happy to know that you had a perfect stay with us and that your children were able to enjoy our installations and their holiday in Pineda de Mar. We are proud to read that you are thinking about your next experience with us. See you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
angie Booth
hace 3 años - 5 (Experiencia positiva)
Excellent service, Room's were good in size, staff were very helpful and definitely kept our grandchildren busy. Food was plentiful and a good selection, I'm a fussy eater but found the choices where very varied. Would definitely holiday here again. Just want to say thank you all for a fantastic time. One of the hotel holiday guides MARTA was extremely helpful in organising our trip.
Respuesta de FERGUS Club Pineda Splash
Dear Angie, Thanks for the confidence in our establishment and for writing down your experience with us. We are glad to read that you found the service offered as excellent and that everything was up to your expectations. We also want to thank you for your lovely words about one of our workers, Marta, all our team works daily to offer the best service possible, so it is glad to know that we are on the right way. We really hope to see you soon, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Lars Wallwitz
hace 3 años - 4 (Experiencia positiva)
Super mooi hotel, bij de zwembaden is toezicht. Jammer dat het echt engels georiënteerd is, dit merk je vooral aan het eten. Niet veel variatie met eten. Kluis op de kamer is betaald, 5 euro per dag. Personeel spreekt Engels. Animatie team viel me erg tegen. Ligging hotel is fijn, ongeveer 300 meter lopen en je bent bij de zee en er ligt ook een treinstation. Al met al een fijne vakantie gehad.
Respuesta de FERGUS Club Pineda Splash
Dear Lars, Thanks for sharing your honest comment about your stay in Hotel Pineda Splash. We are happy to hear that you had a nice holiday with us. We are also proud to know that the location, our installations and the service offered were up to your expectations. However, we are sorry to read that the animation team or the food were not to your liking, for us, it is so important to read all the experiences of our guests to identify in which aspects we can improve. So, we take note of your comment, and we will have it in mind for future improvements. We hope to see you soon again to see all the improvements that we made. Kind regards, Hotel Pineda Splash
Pasjapl “Pasja.pl”
hace 3 años - 4 (Experiencia positiva)
Heyert Yves
hace 3 años - 5 (Experiencia positiva)
Mario Dominguez
hace 3 años - 5 (Experiencia positiva)
Tomasz Niecik
hace 3 años - 5 (Experiencia positiva)
Ok. Ze względu na baseny, wspaniały dla rodzin z dziećmi.
Respuesta de FERGUS Club Pineda Splash
DearTomasz, Thanks for your comment, we are very happy to know you've been conquered by your experience with us. We are glad to know that the pools were valueted by you. We hope to see you soon, Kind regards, Hotel Pineda Splash
Elisabeth De la Osada
hace 3 años - 5 (Experiencia positiva)
Hotel recién reformado y limpio. Un 10 por el equipo de animación, Vanessa, Tania, Jon, Verónica.... Habéis hecho que mi hija se lo pasará en grande, bueno y nosotros que también participamos en juegos, las piscinas fantásticas, el único pero, es que el buffet lo hemos visto un poco justo, se tendría q mejorar.
Lesmes
hace 3 años - 5 (Experiencia positiva)
Hace poco estuve alojado en el hotel . El personal es muy atento y muy agradable y la comida estaba buena. El hotel en general estaba muy bien cuidado y limpio. Disfruté muchísimo con los animadores y la cantidad de actividades que puedes hacer. Tuve una estancia muy buena y repetiría sin dudarlo.
Respuesta de FERGUS Club Pineda Splash
Querido/a Lesmes, Muchas gracias por tomar parte de su tiempo a compartir su maravillosa experiencia en Hotel Pineda Splash. Nos complace saber que su estancia estuvo marcada por una excelente comida, instalaciones y sobre todo de un buen trato por parte del personal, pues es uno de los puntos que destacamos de nuestro hotel. Esperamos verla de nuevo muy pronto y volver a tener el placer de recibirla de nuevo. Muy cordialmente, Hotel Pineda Splash
M.GUADALUPE FERNANDEZ VIAR
hace 3 años - 5 (Experiencia positiva)
Me he alojado recientemente en el Hotel Pineda Splash y todo me ha gustado. El personal ha sido muy amable y la comida estaba deliciosa. La habitación estaba limpia y con aislamiento de ruidos de la calle, y el hotel en general estaba muy bien cuidado. Disfruté como una niña pequeña con el equipo de animación, y mi hijo de 6 años se lo pasó genial en el mini club y con los animadores. Tuve una estancia muy agradable. Lo recomiendo al 100% tanto para familias con niños como para viajes de trabajo.
Respuesta de FERGUS Club Pineda Splash
Querida M. Guadalupe Fernandez Viar, Muchas gracias por la confianza depositada en Hotel Pineda Splash y por sus amables palabras en relación a sus vacaciones de la mano de nuestro establecimiento. Todo nuestro equipo trabaja a diario para poder garantizar así su comodidad y satisfacción. Del mismo modo, creamos actividades para todo tipo de edades, contando con una amplia variedad de divertidos y creativos shows que les permiten, al final, disfrutar de unos momentos inolvidables junto a nosotros. Por todo ello, nos alegra conocer que pasó unos extraordinarios días con nosotros gracias a nuestras actividades, instalaciones, limpieza y servicio ofrecido por el personal. Esperamos darle la bienvenida de nuevo, puesto que siempre es un placer recibirles de nuevo. Muy cordialmente, Hotel Pineda Splash
Mircea MANOLEA
hace 3 años - 5 (Experiencia positiva)
This is such a nice place, clean, and the staff very kind.
Respuesta de FERGUS Club Pineda Splash
Dear Mircea Manolea, Thanks for getting the time to share your honest opinion about your recent stay in Hotel Pineda Splash. We are so happy to know that you enjoyed your stay here and that everything was up to your expectations. For, us it is so important to read your experiences, as our principal aim is to guarantee a comfortable stay, so we are proud to read that it was your case. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Florian lopez ruiz
hace 7 años - 5 (Experiencia positiva)
Es sitio estupendo, para descansar con la familia.
Respuesta de FERGUS Club Pineda Splash
Estimado Florian, Muchas gracias por dedicar su tiempo a compartir su experiencia con nosotros. Nos alegra conocer que tuvo una estupenda estancia en Hotel Pineda Splash y que considera nuestro hotel como un hotel perfecto para descansar. Trabajamos a diario para ofrecer todo tipo de actividades familiares que permitan a todos los miembros disfrutar de sus vacaciones en Pineda de Mar. Por eso nos complace saber que nos considera un establecimiento ideal para familias. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Sergi Carmona
hace 3 años - 5 (Experiencia positiva)
Tania Garcia
hace 3 años - 5 (Experiencia positiva)
Increíble para viajar toda la familia. Pudimos llevarnos a nuestra perrita,en todas las instalaciones del hotel. Actividades,para toda la familia inmejorable. Habitación super acogedora . Limpieza increíble. El Personal del hotel te hace sentir súper cómodo . Lo único que al ser temporada alta ,se formaban muchas colas para pedir ,y el buffet había poca variedad.
Respuesta de FERGUS Club Pineda Splash
Querida Tania, Gracia por compartir su experiencia con nosotros. Nos complace saber que estancia con nosotros fuera de su agrado y pudieran disfrutar de unas vacaciones con su mascota. Nos alegra que tanto las actividades como la habitación y limpieza cumplieran sus expectativas. Por otro lado lamentamos saber que encontró el buffet poco variado y muchas colas por estar en temporada alta. Tomamos nota para futuras mejoras. Esperamos volverles a ver pronto. Cordialmente, Hotel Pineda Splash
Jose Novaes
hace 3 años - 5 (Experiencia positiva)
Hotel totalmente familiar, tiene ludoteca, piscinas que no cubren con toboganes para peques. El menú bastante completo y también posibilidad sin gluten. Está a menos de 10 minutos caminando de la playa.
Respuesta de FERGUS Club Pineda Splash
Querido Jose, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Nos alegra mucho saber que le gustó nuestro hotel y cada una de nuestras instalaciones. También nos alegra saber que el menú estuvo a su agrado y que la localización cumplió con sus expectativas. Que tengas un buen día, esperamos volvernos a ver pronto. Cordialmente Hotel Pineda Splash
Mark Rushforth
hace 3 años - 5 (Experiencia positiva)
Kerry Andco
hace 3 años - 5 (Experiencia positiva)
Sven Smeyers2
hace 3 años - 4 (Experiencia positiva)
Wij zijn met 5 personen vertrokken waarvan 3 kinderen van 11, 14 en 16jaar. Heel fijn en proper hotel. Ideaal voor families met kinderen tot 12j. Voor tieners is het wat monotoon,tenzij zij gewoon aan het zwembad willen liggen. Het personeel is heel vriendelijk en spreekt zowel engels als frans. Wij hadden de familiekamer suite superieeur geboekt. Deze was ruim genoeg voor ons 5'en. Met 6 bedden ,3 in elke kamer. Het ontbijt buffet was super. Het buffet smiddags en s'avonds zijn vrij similar maar er is altijd wel iets voor iedereen. Misschien was iets meer variatie en streek gebonden maaltijden nog beter geweest. Opgelet bij de all in,deze is enkel tussen 11 en 23u van toepassing en niet alles is inbegrepen. Er zijn bv maar 2 cocktails en 3 mocktails inbegrepen. Voor anderen moet je bijbetalen. De ligging van het hotel is goed,op 5min wandelen van het Station. Vandaar uit kan men op een uurtje naar barcelona, kost ongeveer 10 euro h/t pp. Of naar blanes en lloret de mar.. In pineda zelf zijn een paar leuke winkeltjes, toffe Beach bars en een nautic club. Maar voor feestvierders zou het wel eens kunnen tegenvallen. Kortom,een fijn hotel voor families met kindeen tot 12jaar.
Respuesta de FERGUS Club Pineda Splash
Dear Egon, Thanks for taking the time to share your experience in Hotel Pineda Splash. We are happy to read that you enjoyed your stay in our establishment and that the location, the installations and the service offered by our staff was up to your expectations. We care about your experiences, to try to see in which aspects can we improve and in that way, offer the best service possible. Regarding the all-inclusive, all the national drinks are included, and the drinks that are not, like for example some cocktails, have a 50% discount on its price. This also happens with the brand drinks, that you will be able to have it with a 50% discount. Concerning the timetable, we always say that it start at 11:00 am because in the breakfast service you can have the same things in the restaurant than in the bar (coffee, milk, etc.), so we always say that the all-inclusive service start at 11:00 am, coinciding with the first snack service. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Rebecca Rees
hace 3 años - 4 (Experiencia positiva)
A lovely family hotel around a 7 minute walk to the beach. Very clean. Staff VERY friendly and smiley. Rooms are cleaned daily. 3 pools..a fabulous one with lots of waterslides. Lots of games/kids club/teen room/day and night entertainment. Had a really lovely 10 day stay here. (Note the nearby sea has really rough waves at the waters edge and isn't suitable for babies/toddlers/poor swimmers. My 7 and 9 year olds loved the fierce waves however!).
Respuesta de FERGUS Club Pineda Splash
Hello Rebecca, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. We work hard to offer the best service, so it is so important to us to know that the location, the installations and the service offered by out staff were to your liking. Have a good day and see you soon in Hotel Pineda Splash! Kind regards, Hotel Pineda Splash
miguelyrocio2012agos
hace 3 años - 5 (Experiencia positiva)
Muy familiar … agradable
Respuesta de FERGUS Club Pineda Splash
Dear miguelyrocio2012agos, Thanks for sharing your comment with us. We are happy to know that your stay here was nice and that you were able to enjoy your holiday in Pineda de Mar. Our team work every day to try to offer the best service possible, so we are proud to read that it was your case and that everything was up to your expectations. We hope to see you soon, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Marco Ramsay
hace 3 años - 5 (Experiencia positiva)
We have just had a fantastic week at this hotel. Do not listen to the bad reviews. We read them and were a little worried but it is brilliant. The only queueing I saw was people queueing before something opened - wait til it’s open and you won’t have to queue. It can be tricky getting a lounger if you go the pool later on - get up earlier. There are some items that you must pay for, which is the case with any all inclusive but San Miguel is free and the wine is perfectly palatable. There is plenty to choose from e.g There are tubs of ice cream and ice pops for those who don’t want to pay for Cornettos. The food is great. Definitely better than some AI I have been to. Loads of variety - you’ll never be hungry! The kids loved the slides and the deep pool. You feel totally safe letting them bomb around and ours made loads of friends. Nothing to do with the hotel but we didn’t really enjoy the beach. It is coarse sand and the waves are massive. It gets deep very quickly. With younger kids, I found it quite stressful so we didn’t stay long. But it didn’t matter coz they just wanted to get back to the hotel pool. Staff were really friendly and helpful. Amazing holiday that we’ll never forget!
Respuesta de FERGUS Club Pineda Splash
Dear Marco, Such a beautiful comment and beautiful words! We are so happy to know that you found your stay with us perfect. For us, it is so important to read all your experiences to have in mind in which points can we improve our service. So, comments like yours help us to know that we are on the right way. We hope to see you soon next year in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Любовь Колесникова
hace 3 años - 5 (Experiencia positiva)
I had a great time at Hotel Pineda Splash. The staff were all very friendly and the food was good. I would definitely recommend this hotel to anyone looking for a great value, friendly staff, and a clean and fun environment.
Respuesta de FERGUS Club Pineda Splash
Dear Любовь Колесникова, Thanks for taking the time to write down your honest experience with us and for the confidence in our Hotel Pineda Splash. Our principal aim it is always to guarantee unmemorable memories, so we are so happy to read that you enjoyed your holiday in our establishment and that everything was to your liking. We hope to see you soon. Kind regards, Hotel Pineda Splash
gemma montoliu
hace 3 años - 5 (Experiencia positiva)
Las animadoras son un encanto en especial Tania, Verónica y Maela. El buffet es de baja calidad.
Respuesta de FERGUS Club Pineda Splash
Querida Gemma, Muchas gracias por tu comentario positivo sobre nuestras animadoras, todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. Por otro lado tomamos nota sobre el buffet. para futuras mejoras. Esperamos volverla a ver pronto. Cordialmente, Hotel Pineda Splash
Karen Ayton
hace 3 años - 4 (Experiencia positiva)
Just back from a 10 night stay here. Nice clean hotel. Staff very helpful, rooms good buy maybe a tad too small for 5 people. Our room was almost above the bar and seated area but it was quiet enough when in the room with balcony doors closed. Entertainment team were fantastic and worked hard to keep kids and adults happy with activities for both throughout the day. Food good with freshly grilled meats/fish every night. Hotel is based in quiet residential area but calella is 5 mins by train one way and Blanes 15 mins in other direction (Blanes nicer imo). Train station only a few mins walk from Hotel. Best part for the kids was the water slides: 3 tiny slides for toddlers in the baby pool, bigger one at one end of big pool then 5 big ones at other end of pool (height restrictions on these ones). All in all a great holiday so thanks to all staff at pineda splash!
Respuesta de FERGUS Club Pineda Splash
Dear Karen, Thanks for taking the time to share your opinion with the other guests in Hotel Pineda Splash. We are so glad to know that your stay with us was brilliant and that the installations, the service offered by the staff or the entertainment team were up to your expectations. We really hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Aleksander Kramarz
hace 3 años - 5 (Experiencia positiva)
Karen Mortimer
hace 3 años - 5 (Experiencia positiva)
Mercedes Escamilla
hace 4 años - 2 (Experiencia negativa)
Lo mejor son las instalaciones y los chicos de la animación y porsupuesto algunos Socorristas. Comida muy regular mala calidad. Es una pena que la dirección no tome medidas.
Respuesta de FERGUS Club Pineda Splash
Querida Mercedes, Muchas gracias por dedicar parte de su tiempo a compartir su experiencia con nosotros. Nos alegra leer que tanto nuestras instalaciones como nuestro personal estuvieron a la altura de sus expectativas y le permitieran disfrutar de su estancia en Hotel Pineda Splash, puesto que trabajamos a diario para mejorar nuestro servicio y poder garantizar así su comodidad y satisfacción durante sus vacaciones. Con relación a la comida, para nosotros es muy importante conocer sus opiniones, por ello tomaremos nota de su comentario para así poder tenerlo en cuenta de caras a futuras mejoras. Esperamos muy sinceramente volver a recibirla en Hotel Pineda Splash en el año próximo. Cordialmente, Hotel Pineda Splash
Pilar Rodríguez Pérez
hace 3 años - 4 (Experiencia positiva)
El hotel correcto y familiar, comida variada, destaca sobre todo por las actividades para adultos y niños, los animadores son excelentes, muy cercanos a los niños.Lo mejor del hotel es la animación: Estel, Vanesa, Gabriela,Jon…. Todos estupendos.
Respuesta de FERGUS Club Pineda Splash
Querida Pilar, Muchas gracias por compartir su experiencia con nosotros. Nos alegra mucho saber que el hotel se adaptó a su familia y fuera de su agrado, sobre todo por las actividades de animación. Gracias por valorar el trabajo de nuestro personal, sus palabras nos llenan de orgullo y nos animan. Esperamos volverlos a ver pronto. Cordialmente, Hotel Pineda Splash
catara katara
hace 3 años - 4 (Experiencia positiva)
Muy bueno por lo siguiente: Es el 1er hotel que con la mascota puedo ir con ella a todos sitios: Piscina Restaurante Bar Por el hotel Y el regalo para la mascota bebedero porta pienso y porta bolsitas. Un 10 por la mascota. Comida buffet buena,carne plancha y pescado plancha al momento,variedad de comida. Bebidas no incluidas en media pensión. Existe posibilidad de todo incluido. A mejorar los postres. Escaso. Y repetitivo. Parking de pago 12€. Pero muy importante porque el parking en agosto está complicado en la calle puesto que es de pago y cada 2 horas hay que cambiar el tiket. Personal muy amable. Actividades en piscina y animación. Para niños actividades. Guardería Habitación pequeña pero muy completa.y cómoda. Amenities en el baño. Secador. Gel y champú. No hace falta ir cargados de casa. Balcón cómodo para poder tender toallas y bañadores. Limpieza buena,chicas de limpieza muy amables. Varias piscinas 1 de ellas con toboganes. Hamacas cómodas. A mejorar la fachada del hotel. La piscina cierra pronto a las 19 horas. En pleno agosto. Cena solo hasta las 21,30h Desayuno bien hasta las 22 h Volveremos!!!
Respuesta de FERGUS Club Pineda Splash
Querida Catara, Muchas gracias por tomar parte de su tiempo a compartir su honesta experiencia en Hotel Pineda Splash. Para nosotros es un placer leer que tuvo tal maravillosa experiencia con nosotros, y que las instalaciones, el personal y nuestro buffet estuvieron a su gusto, puesto que nuestro principal objetivo es garantizar su comodidad y satisfacción. Por ello, es muy importante para todo nuestro equipo leer su comentario, puesto que nos indica que vamos por buen camino. En relación a los postres, tomamos nota de su comentario para poderlo tener en cuenta de caras a futuras mejoras. Esperamos volver a verle muy pronto de nuevo en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Gary Spark
hace 3 años - 5 (Experiencia positiva)
Hotel Pineda Splash is a great hotel for a relaxing holiday in Mallorca. The rooms are clean and comfortable, the food is excellent and the staff are very friendly and helpful. I would definitely recommend this hotel to anyone looking for a great place to stay in Mallorca.
Respuesta de FERGUS Club Pineda Splash
Dear Gary Spark, Thanks for your comment and for the confidence in our Hotel Pineda Splash. We are proud to know that we are in the right way. We work every day to guarantee the perfect holiday, plenty of fantastic moments. We hope to see you next year in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Giovanni Carlo Monti
hace 5 años - 5 (Experiencia positiva)
Animación alucinante quinto año repetitivo Vanessa genial mucho arte , restaurante se puede mejorar tobogán fantásticas , instalaciones bien volveremos
Respuesta de FERGUS Club Pineda Splash
Hola Giovanni Gracias por tus comentarios. Estamos contentos de poder ayudarte porque esa es nuestra misión. Saludos,
Conchi Benjumea
hace 3 años - 5 (Experiencia positiva)
Magnifico hotel familiar. Buena cocina, sobre todo la repostería. Las chicas de relaciones públicas, Patricia y Marta, son un encanto. Vanessa, Verónica, Maëla y Esther de animación, estupendas con mis hijas. Deseando de volver el año que viene!!
Respuesta de FERGUS Club Pineda Splash
Querida Concepción, nos alegra saber que nuestro hotel fue de su agrado, nos complace ver que la repostería fue de su agrado y considere que nuestro personal son un encanto. Sus palabras nos animan a seguir a delante. Esperamos volverla a ver. Un cordial saludo, equipo de Pineda Splash
Ferreteria Aguilera
hace 3 años - 5 (Experiencia positiva)
Buen hotel, buena animación. Vanesa, la animadora, estupenda. Animación todo el día. Comida genial. Hotel muy limpio
Respuesta de FERGUS Club Pineda Splash
Querida Ferreteria Aguilera, Muchas gracias por compartir su comentario con el resto de huéspedes de Hotel Pineda Splash. Nos alegra leer que pudo disfrutar de sus vacaciones en Pineda de Mar de la mano de Hotel Pineda Splash. Todo nuestro equipo trabaja a diario con el principal objetivo de garantizar unas vacaciones de ensueño, es por este motivo que nos orgullece saber que nuestro equipo de animación, la comida y la limpieza superaron sus expectativas. Esperamos volver a darles la bienvenida en Hotel Pineda Splash, siempre es un gusto volver a verles. Muy cordialmente, Hotel Pineda Splash
Conchi Benjumea
hace 3 años - 5 (Experiencia positiva)
Buen hotel familiar. Buena animación para niños y adultos. Vanessa de personal estupenda, trato fenomenal
Respuesta de FERGUS Club Pineda Splash
Querida Conchi, Muchas gracias por dedicar parte de su tiempo a compartir su maravillosa experiencia con nosotros y el resto de clientes en Google.com. Nos alegra saber que cumplimos sus expectativas y que pudo comprobar de primera mano uno de nuestros objetivos, ¡ofrecer diversión y experiencias inolvidables para todas las edades! Además, uno de los factores en los que solemos poner más hincapié es en el servicio ofrecido por el personal, así pues, nos enorgullece leer que vamos por buen camino. Esperamos vernos de nuevo en Hotel Pineda Splash en un futuro próximo. Muy cordialmente, Hotel Pineda Splash
Fco Javier Melcon
hace 3 años - 4 (Experiencia positiva)
Olga Rey
hace 3 años - 5 (Experiencia positiva)
Experiencia única para pasar en familia con mascotas!! Hemos estado este agosto y hemos disfrutado como nunca! Las instalaciones inmejorables, súper adaptado para personas con discapacidad. Fuimos con nuestra perrita y pudimos disfrutar con ella en todas las zonas comunes! Nos lo hemos pasado fenomenal, el bufete buenísimo, piscinas grandes con toboganes y socorristas super amables (gracias Fernanda, Kevin y Diego), aJuan tan atento y amable en el restaurante, el personal del bar es espectacular! Miguel, Chano, Xiomara, Guille, Kiko, Laura, sois geniales! Gracias por vuestra amabilidad. En recepción nos ayudan y nos guían, mil gracias Judith por todo! Te adoramos! Y la animación es una pasada! Grandes profesionales y grandes humanos! Gracias Jon, Vanesa, Miguel y el resto de la familia La Tribu, sois maravillosos!! Super recomendable !!
Respuesta de FERGUS Club Pineda Splash
Querida Olga, ¡Que palabras tan bonitas! Nos alegra leer que toda su experiencia fue de ensueño y que tanto nuestras instalaciones como nuestro bufet y que el servicio ofrecido por nuestro personal estuvo a la altura de sus expectativas. Trabajamos a diario para que así sea y nos enorgullece conocer que en su caso todo estuvo perfecto y que tanto usted como su familia pudo disfrutar de sus vacaciones en Pineda de Mar. Esperamos verla de nuevo próximamente en Hotel Pineda Splash, siempre es un placer recibir de nuevo a clientes como ustedes. Un saludo, Hotel Pineda Splash
Lorenzo Muñoz
hace 3 años - 5 (Experiencia positiva)
Una estancia increíble, gracias a todo el equipo que lleva el Hotel, animadores, administración, camareros, atención a cliente, socorristas, limpieza. Son ellos y gracias a ellos repetimos.
Respuesta de FERGUS Club Pineda Splash
Querido Lorenzo, Muchas gracias por dedicarnos unas palabras tan bonitas en referencia a su estancia en Hotel Pineda Splash. Todo el equipo de Hotel Pineda Splash trabaja a diario para poder garantizar unas vacaciones inolvidables a nuestros clientes, por ello para nosotros es un orgullo conocer que todo estuvo a su gusto y que el trato del personal le ayudó a pasar unos dias inolvidables de la mano de Hotel Pineda Splash. Esperamos verles muy pronto de nuevo. Un saludo, Hotel Pineda Splash
diana porter
hace 3 años - 5 (Experiencia positiva)
I recently stayed at the Hotel Pineda Splash and I was very pleased with my experience. The staff were incredibly friendly and helpful, the room was clean and comfortable, and the food was excellent. I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay.
Respuesta de FERGUS Club Pineda Splash
Dear Diana, Thanks for taking the time to share your honest experience with us. We are so happy to know that your recent stay in Hotel Pineda Splash was up to your expectations and that the service offered by our staff, the cleanliness of the rooms and our buffet was up to your expectations and allowed you to enjoy your days in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Ricky Deventer, van
hace 3 años - 1 (Experiencia negativa)
Hoe onze vakantie was, erg fijn! Spanje is prachtig en Spanjaarden zijn erg fijne mensen met een geweldige keuken. We hebben leuke uitstapjes gemaakt en heerlijk in de zee gedobberd. Maar dat we erg genoten hebben lag aan ons en aan spanje, niet aan het hotel en zeker niet aan onze reisorganisatie!
Karima Lekmane
hace 3 años - 5 (Experiencia positiva)
Parfait. Personnel accueillant et souriant. Très propre rien à dire et à proximité de la plage. On mange très bien au restaurant beaucoup de choix. Des animations sont proposés et les piscines sont top.
Respuesta de FERGUS Club Pineda Splash
Cher Lol, Merci beaucoup d'avoir partagé votre récente expérience à l'hôtel Pineda Splash. C'est un plaisir de savoir que vous avez apprécié votre séjour avec nous et nous apprécions vos mots gentils sur notre hôtel. Nous sommes impatients de vous accueillir à nouveau à l'hôtel dans un avenir proche ! Salutations.
Assumpta Altés Campa
hace 3 años - 4 (Experiencia positiva)
El personal molt amable la ubicació perfecte .el bufet molt complert.fins i tot tenint molt en compte el tema de les intoleràncies alimentàries. Només vàrem trobar un problema que va costar de resoldre amb els dos ascensors.
Respuesta de FERGUS Club Pineda Splash
Estimada Assumpta Altés, Moltes gràcies per compartir la seva sincera opinió en referència a la seva estança a Hotel Pineda Splash. Ens complau conèixer que va poder gaudir de les seves vacances a Pineda de Mar i que tant el servei rebut per part del personal, com la nostra ubicació i buffet van ajudar a convertir els seus dies a Pineda de Mar en experiències inoblidables. Amb relació a l'ascensor, quan apareix qualsevol mena d'inconvenient amb ascensors, per molt petit que sigui, sempre prioritzem la seva seguretat i decidim, doncs, mantenir l'ascensor tancat fins que estigui solucionat. De la mateixa manera, intentem resoldre-ho amb la brevetat més gran possible, contactant amb l'empresa adient una vegada tenim constància del problema. Esperem tornar a veure'ns a Hotel Pineda Splash perquè pugui així comprovar que es va tractar d'un fet puntual. Molt cordialment, Hotel Pineda Splash
Rob Geerings
hace 3 años - 5 (Experiencia positiva)
John Cassell
hace 3 años - 5 (Experiencia positiva)
Maria Vidal
hace 3 años - 1 (Experiencia negativa)
4 dias y 3 noches estuvimos acabamos de dejar la habitación una habitación cuádruple delux que tenia las mismas dimensiones que una para una persona sola un noche!! La comida tooooddooooosss los dias igual todo carnes en salsa sobrantes del otro dia pizzas de 300quesos igual sobrantes de otros dias pasta hervida de colores a todas horas incluso desayunó. dos comedores comunicados que a 20min de cerrar pasaban toda ka comida de uno a otro dando vueltas buscando que comer por todo el comedor, postres? melon y sandia a punta pala!! trabajadores lllenandose los platos y sacando comida de dentro pero en las bandejas nada que comer!! Maquinas de cafe apagadas antes de cerrar ls puertas para entrar! nada que ver de un 4 estrellas. las piscinas bien las de niños ponerles clcetines porque las racholas estan todas levantadas y cortan!! carteles de no jugar a pelota pero todos jugando cartel de no fumar pero ceniceros y gente fumando por todoos lados!!! perros prohibidos en la piscina pero todos dentro!!! comida singluten sinlactosa!??? ni lo penséis llamas te dicen que si pero luego nada mi hermano solo comiendo lechug y tomate dia tras dia y de desayuno magdalenas traidas del carrefour de alado por que nada llevaba envoltorio que dijera que no llevaba ni una cosa ni otra ellos ya lo daban por echó!! en fin un horror. pagar un todo incluido para no comer nada!! absolutamente Ascensor fuera de servicio solo un ascensor para 5 pisos y 600 habitaciones.. chicas de la limpieza majisimas!
Respuesta de FERGUS Club Pineda Splash
Estimada Maria, Le agradecemos personalmente haber escogido el hotel Pineda Splash para su reciente estancia y haber tomado el tiempo para darnos sus comentarios en. Lamentamos leer, sin embargo, que tuviera algún inconveniente con el hotel. Personalmente revisaremos lo que haya podido suceder y le agradecemos sus comentarios ya que nos ayudarán a mejorar y a poder evitar que esto vuelva a suceder. Le informamos que la comida sin gluten y sin lactosa está a disposición de los clientes peros siempre deben de avisarnos con antelación para tenerlo preparado o avisar en el mismo comedor al maitre o al jefe de cocina para tener un previsión de las necesidades de cada cliente. Esperamos darle nuevamente la bienvenida en un futuro próximo y que pase una aún mejor estancia con nosotros. Saludos cordiales.
vanessa tarrida alcala
hace 3 años - 3 (Experiencia positiva)
Una semana de vacaciones en familia, instalaciones y habitación muy bien. Ya habíamos estado en dos ocasiones y nos gustaba bastante. Echando en falta una mejor animación de noche y espacios para verla.... la caza de la silla por la noche y las colas en el bar son tremendas. La comida un poco justa (no hay jamón, ni atún, ni cebolla...) Especial agradecimiento a los chicos de animación en especial a Vanesa y Tania Y sí, diría excelente política con mascotas.
Respuesta de FERGUS Club Pineda Splash
Querida Vanessa, Muchas gracias por compartir sus amables palabras en relación a su reciente estancia en Google.com. Nos alegra saber que tuvo una semana agradable de la mano de Hotel Pineda Splash y que tanto las instalaciones como las habitaciones estuvieron a su gusto. Con relación a la comida y a la animación, tomamos nota de su sugerencia para poder tenerla en cuenta de caras a futuras mejoras. Esperamos volver a darle la bienvenida de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Diana M. Alonso
hace 3 años - 4 (Experiencia positiva)
Dorothy Mondeh
hace 3 años - 3 (Experiencia positiva)
Ivan Barbero
hace 3 años - 4 (Experiencia positiva)
Muy buen hotel a nivel de instalaciones y actividades para niños, las monitoras de la tribu Kids muy atentas a los niños sobre todo verónica y tania, volveremos al hotel.
Respuesta de FERGUS Club Pineda Splash
Querido Ivan, Muchas gracias por compartir su honesta experiencia con nosotros y con el resto de huéspedes en Google.com. Nos enorgullece saber que tuvo una agradable estancia en Hotel Pineda Splash marcado por nuestras instalaciones y el gran trabajo realizado por nuestros animadores. Trabajamos a diario para poder ofrecer el mejor servicio posible, por ello nos complace saber que fue su caso y que pudo disfrutar de unas inolvidables vacaciones en Pineda de Mar de la mano de nuestro establecimiento. Le esperamos en el año próximo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Lisa Stead
hace 3 años - 4 (Experiencia positiva)
Just returned back from our holiday and it was a lovely hotel, plenty of choices for food. We were on half board basis and the negative of being on half board basis is that there is no snack bars during the days. All that we could have were ice creams or drinks. We had to go to the supermarkets to buy nibbles to keep us going. It can be overcrowded in the evenings with not many seats which we resorted back to the room. Apart from this, the staff have been welcoming and helpful. Plenty of children entertainments.
Respuesta de FERGUS Club Pineda Splash
Dear Lisa, Thanks for taking the time to write down you opinion about your recent stay in our Hotel Pineda Splash. We are glad to hear that you had a great stay with us and that the service offered by our staff and the entretaintment staff were up to your expectations. We take note about your comment concerning the lack of an snack bar and we will have it in mind for future improvements. See you next year in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Ilona Roubos
hace 3 años - 4 (Experiencia positiva)
Dee :-
hace 3 años - 4 (Experiencia positiva)
We had a really good week!! Went so fast though! We were 4 families all together. There were many good points but also some points that the hotel maybe should think of for improvements.Hence marking it down, but we really did have a good week! If you want any excursions, go see the jet2 lady, she sorted our Marineland trip, that is a recommended water park to go to, such a fun day out! My daughter loved the hotel kids club, & some of our other kids enjoyed the water ball game in the big pool.Food was good, plenty of choice.No chicken nuggets in sight though any of the week we stayed, closest was one day of chicken popcorn things. Wasn’t enough info given at reception, extra signs at bars or in rooms for extra info needed.We did ask at the bar about what was included in all inclusive as a lot we asked for we were told wasn’t included.Other guests that had been there longer seemed to give out info to help, which was good. Slushees not on all inclusive! Only found out about the cava/ Prosecco being on all inclusive on my last night.Which was a bit gutting.The evening entertainment started far too late. Should have a mini disco every day early for the kids.We all loved the karaoke night! The kids did too, missed that music & dancing which is a proper holiday evening entertainment.The bar system was a bit messed up too, queuing in one queue through the tables, meaning less spaces to sit & also on that note, not always places to sit, so more tables & seats needed.Arcade area was good but needed constant money for them.Needed to open the whole bar for serving to spread the queue along it & then maybe some staff wouldn’t be so stressed & rude to the customers queuing.All were lovely, except one in particular.Pools were great for a smaller hotel vibe. Good slides, life guards were great & in control.Good location, walking distance to shops & beach, even did a trip to Aldi’s for some snacks haha. I think the hotel needs an outside snack bar, so you can walk up & get chips and basic food like that. Having to get dry every day to have lunch or snacks is just odd, never stayed anywhere where there isn’t an outside hotel place to access quick food so you can stay wet. Also need to re think a way of getting from the slide pool to the other pool. Silly having to go through reception. Being told you can’t as your wet, should have some kind of connecting walk through. I liked the idea of you can’t access the sun beds until 9am, but the queue for that starts about 8.20am ish on wards, so be prepared to queue. We were told by another guest you leave the towels on with no one there , and the lifeguard puts a 20 min card down, if he comes after 20 mins he removes the towels, to stop beds being reserved and left with people having no where to go.Which is great! However only saw one life guard do it once, all week.Everywhere I have stayed you can sit on the edge of the pool with a drink, so was gutted when our first pool day we were told no.I guess it’s to keep things clean and tidy, but haven’t seen any issue anywhere else I have been.Room was lovely, however our air con was absolutely awful.No power on full fan, barely cold, so unsure what happened as my friends all said theirs worked. The views from the balcony were lush! I was lucky to be facing the bigger pool side, so it wasn’t noisy at night if we went up before entertainment stopped, friends were all the other side and said how noisy it was. My friend had a double bed for her and her son.She wished they did a twin room, but said wasn't possible and I would have loved to have not had to share with one of my daughters, so maybe need other bed ideas for certain rooms with families of single parents in mind.Can always push two singles together to make a double but can’t split a double.Lastly just a big shout out to Mario, he was the only person whose name stuck in my head from our week! He was so lovely & always went above & beyond, working in that heat isn’t an easy job!
Respuesta de FERGUS Club Pineda Splash
Dear Dee, Thank you very much for your confidence in the Pineda Splash Hotel. It is a pleasure to read that we met your requirements for your holiday. We look forward to welcoming you next year. Best regards.
Francesca Cordero
hace 3 años - 4 (Experiencia positiva)
Fanny Benali
hace 3 años - 2 (Experiencia negativa)
Nous ne sommes restés qu’une seule nuit et avons choisi cet établissement pour la partie « toboggan aquatique » Grosse déception car les toboggans aquatiques c’est uniquement pour les enfants mesurant au minimum 120 cm, le notre fait 115 cm donc pas possible. Le plus choquant c’est la foule dans cet établissement, l’espace n’est pas du tout adapté pour le nombre d’appartement, impossible de se poser pour prendre un verre en terrasse ni de poser sa serviette, c’est bondé!! Le petit dej et dîner passable pour une nuit. La chambre pareille, le gros bémol c’est que les lits sont collés au couloir donc forcément aucune insonorisation. Le seul point positif c’est le personnel qui est très serviable et qui fait en sorte que les vacanciers passent un bon séjour, les animations proposées pour les enfants sont très sympa aussi, les animateurs se donnent beaucoup de mal et pas du tout assez remercié pour leur travail. Bref, 250 eur pour une nuit ( 2 adultes et 1 enfant) c est carrément abusé pour un hôtel 4 étoiles.
Respuesta de FERGUS Club Pineda Splash
Cher Fanny, Nous vous remercions personnellement d'avoir choisi l'hôtel Pineda Splash pour votre récent séjour et d'avoir pris le temps de nous donner votre avis. Nous sommes cependant désolés de lire que vous avez eu des désagréments avec l'hôtel. Nous examinerons personnellement ce qui a pu se passer et vous remercions de vos commentaires car ils nous aideront à nous améliorer et à éviter que cela ne se reproduise. Nous sommes impatients de vous accueillir à nouveau dans un avenir proche et espérons que vous passerez un séjour encore meilleur avec nous.
maik mamut
hace 3 años - 3 (Experiencia positiva)
Virginia Peñuela
hace 3 años - 5 (Experiencia positiva)
Encantados con la habitación, la comida y la atención de Juan, Maik y un largo etc.
Respuesta de FERGUS Club Pineda Splash
Querida Virginia, Gracias por compartir tan amables palabras en referencia a su estancia en Hotel Pineda Splash. Todo el equipo de Hotel Pineda Splash da lo mejor de ellos mismos para llenar sus vacaciones de recuerdos inolvidables. Es por éste motivo que nos alegra saber que disfrutó de su estancia y que tanto las instalaciones como la comida y la atención de nuestro personal estuvo por encima de sus expectativas. Esperamos recibirla de nuevo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
CallMeExer
hace 3 años - 5 (Experiencia positiva)
Amazing staff, Nice and clean, Good activities for all ages and A great area to have a hotel because of the train station only being down the street and also the beach being there as well. The food is amazing and it is nice to have something that you won’t usually have at home, 5 stars from me
Respuesta de FERGUS Club Pineda Splash
Dear CallMeExer, Thanks for taking the time to share your honest experience with us. We are so happy to hear that your stay in Hotel Pineda Splash was perfect and that the cleanliness of the installations, our food and the service offered by our staff were up to your expectations and helped you to enjoy your holiday. We work hard every day to try to offer the best service, having in mind all the little details that can make the difference, so it is nice to know that all was to your liking. We hope to see you soon in Hotel Pineda Splash next year. Kind regards, Hotel Pineda Splash
Paul Dixon
hace 3 años - 5 (Experiencia positiva)
Virginia Peñuela
hace 3 años - 5 (Experiencia positiva)
Encantados con el hotel, la comida y el personal del hotel, fantástico.
Respuesta de FERGUS Club Pineda Splash
Hola Virginia, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que su estancia fue perfecta y que pudieron disfrutar de unos días de relax y vacaciones de la mano de Hotel Pineda Splash. Trabajamos a diario con el principal objetivo de garantizar su comodidad y satisfacción, así que para nosotros es un orgullo saber que vamos en buen camino. Esperamos verla de nuevo muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Leonie van Vliet
hace 3 años - 5 (Experiencia positiva)
Heerlijke vakantie gehad in Pineda Splash! Had best nog wel langer willen blijven. Elke dag genoeg leuke activiteiten om aan mee te doen en een animatieteam dat er alles aan doet om je een fijne vakantie te bezorgen. Vooral Estel en Jon maakten het voor mij helemaal fantastisch! Invalidekamers waren erg ruim en van alle gemakken voorzien. Deze hadden we niet per se geboekt of nodig, maar waren wel fijn! Werden ook elke dag netjes schoongemaakt. Eten was prima, vooral het eten dat ter plekke bereid werd, was erg lekker! Je wordt naar een tafeltje begeleid, dus je hoeft niet te zoeken naar een zitplaats. Ook heel fijn! 's Avonds op het terras waren er wel ooit te weinig tafeltjes, maar gezellig was het zeker. Hotel ligt vrij dicht bij het strand en station, dus daar ook mogelijkheden genoeg.
Respuesta de FERGUS Club Pineda Splash
Dear Leonie, Such beautiful words! We are so happy to know that everything in your stay was to your liking and that you enjoyed the food, the entertainment staff and the location of the establishment. We work hard to try to offer the best service possible, so it is glad to know that it was your case and that you were able to enjoy your days in Pineda de Mar. We really hope to see you soon, as it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Jose Jurado
hace 3 años - 4 (Experiencia positiva)
Maravillosa estancia animación un 10 comida 10 limpieza 10 instalaciones 10 recepción 10 parque acuático 10 perfecto
Respuesta de FERGUS Club Pineda Splash
Querido Jose Jurado, Muchas gracias por compartir su comentario con el resto de huéspedes en Google.com. Nos alegra conocer que toda su estancia estuvo perfecta y pudo disfrutar al máximo de sus días en Pineda de Mar. Nos complace conocer que tanto la animación como la comida, la limpieza, y nuestras instalaciones, además del servicio ofrecido por parte de recepción estuvo a su gusto y le permitieron crear momentos únicos de la mano de Hotel Pineda Splash. Esperamos verle de nuevo en el año próximo. Muy cordialmente, Hotel Pineda Splash
Mari Jimenez
hace 3 años - 5 (Experiencia positiva)
Hemos pasado un día en el hotel Pineda Splash, nos lo hemos pasado genial con las animaciones sobre todo con la animadora Vanesa, ¡mucho arte! El buffet y la comida muy bien, instalaciones muy modernas y limpias, marta de relaciones públicas un trato perfecto. Gracias
Respuesta de FERGUS Club Pineda Splash
Querida Mari, Muchas gracias por compartir su honesta experiencia con nosotros. Nos alegra conocer que tuvo una agradable estancia marcada por el servicio ofrecido por nuestros animadores y nuestras chicas de relaciones públicas, y que tanto el buffet como la limpieza y el trato del personal estuvieron por encima de sus expectativas. Es un placer leer que pudo disfrutar de sus días en Pineda de Mar de la mano de nuestro establecimiento. Esperamos muy sinceramente verle de nuevo en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Mélissa Marion
hace 3 años - 5 (Experiencia positiva)
I recently stayed at the Hotel Pineda Splash and I was very pleased with my experience. The staff were extremely friendly and helpful, the room was clean and comfortable, and the food was great. I would definitely recommend this hotel to anyone looking for a perfect vacation
Respuesta de FERGUS Club Pineda Splash
Dear Mélissa, Thanks for the confidence in our establishment and for sharing your honest opinion about your stay in Hotel Pineda Splash. We are happy to read that you had a perfect stay with us and that the cleanliness, the installations, the food and the service offered by our staff were up to your expectations and that you enjoyed your holiday in Pineda de Mar. One of our principal aims is to guarantee you a comfortable and relaxed stay, so we are proud to know that it was your case and that we are in the right way. We hope to see you soon at Hotel Pineda Splash. Kind regards, Hote Pineda Splash
Chris Kisbee
hace 3 años - 5 (Experiencia positiva)
Great hotel for a short break. Food was excellent with plenty of choice for breakfast, lunch, dinner and snacks. Good service and clean rooms and facilities. Ideal for kids with a variety of pools for all and a few daily and evening activities. Beach and local shops were a 10 min walk away. I feel that maybe some different entertainment for adults and children would be good, but don't be put off as kids enjoyed all. Also some of the drinks you had to pay for even with being all inclusive which I thought was strange but again just being picky.
Respuesta de FERGUS Club Pineda Splash
Dear Chris, Thanks for taking the time to share your honest experience in our Hotel Pineda Splash. We are so happy to read that you had a perfect stay in our establishment and that the food, the rooms and its facilies, the location and the entretaintment service were up to your liking and achieved your expectations. For us it is so important to listen to our clients and accept your suggestions, as we work hard to improve our service. So, we take note about your comments and we will have it in mind for future improvements. We hope to see you again in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Adam Jankowski
hace 3 años - 3 (Experiencia positiva)
Położenie nie jest źle. Do plaży 5 min spacerkiem. Niestety przez cały pobyt tylko jedna winda z dwóch była dostępna, bez jakiejkolwiek wentylacji, masakra. Pokoje malutkie. Jedzenie w sumie ok ale nie zachwyca aczkolwiek głodni nie chodziliśmy. Obsługa przesumpatyczna, pomocna.
Respuesta de FERGUS Club Pineda Splash
Dear Adam, Thanks for sharing your honest opinion about your recent stay in Hotel Pineda Splash. We are glad to know that our location and the service offered by our staff were up to your expectations. However, regarding the elevators, when there is any inconvenience with the lifts it is important to us to keep this elevator closed until the error is completely solved, that means, due to your security, it is necessary to wait until the external company that manage the elevators can come to solve the problem. However, we will write down your comment to have it in mind for future improvements. Finally, when there is any inconvenience with air conditioning, it is necessary to inform it in the reception, they will always try to help you, informing the maintenance staff to solve the problem as soon as possible. We hope to see you soon in Hotel Pineda Splash to see that it was just a punctual situation. Kind regards, Hotel Pineda Splash
Alberto Belon
hace 3 años - 5 (Experiencia positiva)
Hotel Pineda Splash es un hotel muy bonito con una excelente relación calidad/precio. El trato del personal es muy bueno y la comida está muy rica. La limpieza del hotel es muy buena y recomendaría este hotel a todos. Me he divertido mucho con el equipo de animación y las instalaciones son muy buenas. Magnífico equipo de animadores, socorristas, cocineros y recepción. Sin duda un gran hotel dirigido por un gran equipo, que merece 5 estrellas.
Respuesta de FERGUS Club Pineda Splash
Querido Alberto, Muchas gracias por compartir tan maravillosas palabras en referencia a su estancia en Hotel Pineda Splash. Nos complace saber que disfrutó de sus vacaciones en Pineda de Mar de la mano de Hotel Pineda Splash. Todo nuestro equipo trabaja a diario para tratar de garantizar su comodidad y satisfacción, por ello nos alegra leer que tanto las instalaciones como la limpieza y el trato del personal estuvieron a su gusto, puesto que cada pequeño detalle importa para nosotros. Gracias de nuevo por sus palabras, esperamos recibirle de nuevo en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Juny Petronilia
hace 3 años - 5 (Experiencia positiva)
Anna Dudek
hace 3 años - 5 (Experiencia positiva)
BILLY O Flynn
hace 3 años - 5 (Experiencia positiva)
Graham Wallis
hace 3 años - 4 (Experiencia positiva)
PILAR GEREZ
hace 3 años - 1 (Experiencia negativa)
Los animadores , Víctor , Jon , Vanesa y su equipo súper majos nos lo hicieron pasar genial !!! A parte de las piscinas es lo único que merece la pena del hotel. La comida nada variada , contratamos un todo incluido y hay que pagar snacks, mojitos y copas …en referente al gluten no tienen la suficiente información sobre ello, si vais con un familiar celiaco no es el sitio idóneo . Es un hotel hecho para turismo internacional no nacional .
Respuesta de FERGUS Club Pineda Splash
Querida Pilar, Muchas gracias por tomar parte de su tiempo a compartir su comentario con el resto de clientes en Google.com. Lamentamos conocer que su experiencia en Hotel Pineda Splash no cumplió sus expectativas y que tuvo algún inconveniente con la variedad de comida gluten free, uno de nuestros principales objetivos es la mejora continua del establecimiento y sus servicios, entonces, tomamos nota de su comentario para poder tenerlo en cuenta de caras a futuras mejoras. Por otro lado, nos complace oír que tanto los animadores como nuestras instalaciones estuvieron a su gusto. Si desea darnos una segunda oportunidad, estaremos encantados de darle la bienvenida de nuevo en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Wood 4 art
hace 3 años - 5 (Experiencia positiva)
Sergio Sánchez
hace 3 años - 5 (Experiencia positiva)
Buen hotel para ir en familia. Los niños tienen diversión y los adultos pueden disfrutar de comodidad y relax. El personal muy atento y agradable en especial el chico del bar Mario.
Respuesta de FERGUS Club Pineda Splash
Querido Sergio, Muchas gracias por la confianza depositada en Hotel Pineda Splash y por compartir con nosotros su honesta experiencia en nuestro establecimiento. Todo el equipo de Hotel Pineda Splash trabaja a diario con el principal objetivo de garantizar unas vacaciones de ensueño, es por ello que nos alegra saber que vamos por buen camino y que tanto nuestras instalaciones como el trato del personal le ayudaron a disfrutar de sus vacaciones en Pineda de Mar. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Anatoliy Makaiov
hace 3 años - 4 (Experiencia positiva)
Rafael Secanillas Sanchez Camacho
hace 3 años - 5 (Experiencia positiva)
Lo mejor del hotel la animación para los niños y adultos. Hay actividades durante todo el día. Destacar la simpatía y el buen trato recibido de la responsable de animación Vanesa. Es un encanto. Al igual que Veronica y Estel. Los niños lo han pasado genial.
Respuesta de FERGUS Club Pineda Splash
Querido Rafael, Muchas gracias por compartir su maravillosa experiencia con nosotros. Para nosotros es un placer saber que pudo disfrutar de todas nuestras instalaciones y que las actividades estuvieron a su gusto, puesto que trabajamos a diario para ofrecer una amplia gamma de actividades tanto para niños como para adultos, con el principal objetivo de garantizar una estancia llena de diversión y momento únicos. En segundo lugar, queremos agradecerle sus amables palabras referentes a nuestro personal de animación, que trabajan día y noche para hacer de su estancia una verdadera fiesta. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Milena M
hace 3 años - 4 (Experiencia positiva)
Pokoje ładne i czyste, tylko twarde łóżka. Jeżeli chodzi o posiłki bardzo na plus tak zwane snacksy, czyli przekąski miedzy śniadaniem a obiadem i obiadem a kolacją. Moim zdaniem średni wybór jedzenia, chociaż zawsze było co wybrać. Dobra lokalizacja. Obsługa miła, ale niewielu z nich umie angielski. Cieżko jest z zajęciem leżaków przy dużym basenie przy wejściu i obok zjeżdżaln. O 9:00 otwierane są baseny, a żeby zająć leżak trzeba stać w kolejce od 8:30. W hotelu dominują głownie Anglicy, Polacy i Hiszpanie.
Respuesta de FERGUS Club Pineda Splash
Dear Melina, Thanks for taking the time to share your honest opinion with us. We are so happy to read that your stay in Hotel Pineda Splash was good, and you were able to enjoy our installations and the location of the establishment. We are also so proud to read that the service offered by our staff was to your liking and that all of them were up to your expectations. Regarding the sunbeds, we work hard to try to offer the best service, so we take note about your comment to have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Konrad Kuc
hace 3 años - 5 (Experiencia positiva)
Hotel ok. Adekwatne oznaczenie 4 gwiazdek do potencjału. Jedzenie oraz obsługa bardzo dobre. Baseny również ok. Pobyt oceniamy jako bardzo udany. Wifi ok. Plaża niedaleko. Również blisko do pociągu.
Respuesta de FERGUS Club Pineda Splash
Dziękujemy za podzielenie się swoim doświadczeniem i za zadedykowanie nam tych miłych słów. Cieszymy się, że zarówno udogodnienia, lokalizacja, jak i baseny przypadły Państwu do gustu, mamy nadzieję, że wkrótce się zobaczymy. Serdecznie, Hotel Pineda Splash
betinnaw2018
hace 3 años - Sin rating (Experiencia negativa)
Fint hotel - men havde nok forventet lidt mere ift. at det er 4 stjernet. Men set i lyset af prisen levede det op til det vi betalte. ||||Vi oplevede en rigtig god service da vi ankom, venligt og smilende personale, der gav sig god tid til at forklare os tingene.||||Vi havde valgt all inklusive. Maden var god, men det var meget det samme vi fik. Vi var noget overrasket over, at der kun var to forskellige drinks, der var med i all inklusive. Vi oplevede samtidig, at det om aftenen var svært at gøre brug af tilbuddet, da der var alt for lidt personale til at betjene gæsterne i baren, så man skulle stå i kø alt for lang tid. ||||Hotellet har en politik der hedder, at man kun må få to genstande udleveret i baren. Dette giver god mening, når det er drinks. Men som alene mor til tre børn, synes jeg, det er problematisk, at jeg ikke kan hente en sodavand til mig og mine børn, når jeg har betalt for All inklusive, det er ikke acceptabelt. ||||Vi oplevede en god service i restauranten, venlig personale og de genkendte os hurtigt, og vidste hvad vi satte pris på. Vi vil gerne fremhæve Yaryna venlige måde at møde os på hver dag og hendes didikation til hendes arbejde og fint der altid var, når hun havde ansvaret. ||||Der var også overvejende venligt personale i baren. Altid et venligt smil og generel glæde fra Paqui og Laura, også selvom de havde travlt. Vi oplevede dog enkelte i baren, som var irriteret på os og vrissede af os, når vi ikke forstod deres regler. Vi forsøgte at være imødekommende og spørge ind til, hvorfor vi f.eks. ikke skulle give halv pris på drinks denne dag, når vi skulle dagen inden, samt hvorfor vi skulle give 1 euro mere end dagen før. Dette blev mødt med irritation og halvt skæld ud fordi vi ikke forstod det. ||||Vi oplevede at rengøringspersonalet var søde og imødekommende, der var kun et lagen til to mennesker at bruge som dyne, så vi fik et ekstra lagen med et smil. ||||De har regler om, at man først må lægge sit håndklæde kl 9 om morgenen, og det er de gode til at fastholde, det er dejligt, så det er ens for alle. ||||Der manglede at man kunne få snaks ved poolen som en del af All Inklusive, man skulle sidde i restauranten og spise dette og det var mere frokost end snacks. ||||Overordnet en god oplevelse og vi kunne godt vælge dette hotel igen.
Javi Mesa Ramírez
hace 3 años - 4 (Experiencia positiva)
Henriette Jakobsen O'Shea
hace 3 años - 5 (Experiencia positiva)
We’re just back after an amazing holiday! Hotel and all the staff couldn’t have been nicer! It’s a short drive away from Girona Airport and a few minutes walk to a beautiful beach. The town as such is also only a small walk away. We were there as a family with kids ages 7 and 4 and they had the best time. Kids club had lots of lovely activities. We went for the all inclusive package and felt there was a great choice for everyone, and plenty of great food (and drinks) to be enjoyed. We had booked the 2 bed family room and it was very spacious and clean. Our daughter had an accident on one of the water slides, we received great help and assistance from the staff in caring for her. Staff and service couldn’t have been better. Thank you. Would defiantly recommend this Hotel.
Respuesta de FERGUS Club Pineda Splash
Dear Henriette, Thanks for sharing your beautiful experience in Hotel Pineda Splash. We are happy to hear that your stay in our hotel was fantastic and that the service offered by our staff was brilliant. We are also glad to know that the entertainment activities were to your liking and that you and your kids were able to enjoy it. All the team from Hotel Pineda Splash work hard to offer the best service or the all-inclusive service, so it is great to read that you find it so complete. Regarding the incidence with the slides, we are sorry about it, and we hope that now the little girl Sophie is ok. Our Guest Experience Department will get in contact with you in the following days in order to have some news about it. We hope to welcome you again soon, as it is always a pleasure to see you again. Kind regards, Hotel Pineda Splash
kryspis11
hace 3 años - 4 (Experiencia positiva)
Maria pons coll
hace 3 años - 5 (Experiencia positiva)
Excel·lent hotel. Personal molt atent. Menjar molt bo i molta varietat. Recomanable 100%, sobretot si viatges amb nens
Respuesta de FERGUS Club Pineda Splash
Estimada Maria, Moltes gràcies per compartir la seva meravellosa experiència a l'Hotel Pineda Splash amb la resta d'hostes a Google.com. Ens complau saber que va gaudir de les nostres instal·lacions, tant com per considerar-nos un hotel excel·lent. Treballem diàriament amb el principal objectiu de garantir la comoditat dels nostres clients, per això agraïm saber que tant el menjar com el servei ofert pel nostre personal va estar al seu gust i li va permetre tenir unes agradables vacances a Pineda de Mar. Esperem tornar-la a veure a l'Hotel Pineda Splash, sempre és un plaer rebre-us de nou. Molt cordialment, Hotel Pineda Splash
J Van der Oord
hace 3 años - 4 (Experiencia positiva)
De kamers zijn erg mooi,de buffetten zijn erg gevarieerd en het personeel is erg vriendelijk en behulpzaam.
Respuesta de FERGUS Club Pineda Splash
Dear J Van der Oord, Thanks for taking the time to share your honest opinion of your stay in Hotel Pineda Splash. We are happy to hear that you had a perfect stay and that our rooms, the food and the service offered by our staff helped you to enjoy your holiday in Pineda de Mar. We hope to welcome you again in our establishment. Yours sincerely, Hotel Pineda Splash
Lil Norbury
hace 3 años - 4 (Experiencia positiva)
The hotel wasn't massive but was clean and well maintained. Rooms were rather small, particularly for 5 of us. The food was nice although a little repetitive and limited for those with specific food requirements. The staff were amazing, particularly the entertainment team. My kids had the best time as a result of the staff who went above and beyond to make sure they had the best time.
Respuesta de FERGUS Club Pineda Splash
Dear Elisabeth, Thanks for taking the time to share your honest opinion about your staywith us. We are glad to know that you had a great stay in Hotel Pineda Splash, and we are so happy to hear that the food, the service offered by our staff and the entertainment team were up to your expectations. All the Hotel Pineda Splash teams works hardly every day to guarantee a perfect stay to our guests, so for us it is important to hear that you and your kids were able to enjoy these days in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Monica Juziuk
hace 3 años - 5 (Experiencia positiva)
Muy bueno el departamento...es para recomendar....
Respuesta de FERGUS Club Pineda Splash
Estimada Monica, En primer lugar, queremos agradecerle su comentario y su recomendación de nuestro establecimiento. Nos complace saber que tuvo una estancia agradable y que el servicio ofrecido y nuestras instalaciones estuvieron a la altura de sus expectativas. Trabajamos a diario para ofrecer el mejor servicio posible, por ello nos alegra saber que vamos por buen camino. Esperamos verla de nuevo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Claudia Brinkhorst
hace 6 años - 4 (Experiencia positiva)
Geweldige plek om heen te gaan
Respuesta de FERGUS Club Pineda Splash
Hi Claudia, Thank you for taking the time to write a review online. Our customers satisfaction is very important to us ! Regards,
Andrew Mallinson
hace 3 años - 4 (Experiencia positiva)
Lovely hotel with friendly staff
Respuesta de FERGUS Club Pineda Splash
Dear Andrew, Thanks for taking the time of sharing your honest opinion with us. We are happy to know that your stay in our Hotel Pineda Splash was perfect and that the service offered was up to your expectations. We really hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
OEDIPUS CATAMITE
hace 3 años - 2 (Experiencia negativa)
Not a 4 star hotel. Forced to sit at tables with smokers as there are not enough sunbeds. 2 days from 7 me and my kids managed to get one. Place is far, far too busy, can't get a table in the evening to sit with kids as the place is packed. Also being charged for water with a meal that I have already paid for is not on. €5.20 each time.
Respuesta de FERGUS Club Pineda Splash
Dear Oedipus, Thank you for taking the time to write to us, we are sorry to hear that your visit did not meet your expectations... We have already taken new measures for the agglomeration of people, and we hope that now our clients are better, since that is our goal. We hope to see you again soon so you can see the improvements first hand. Have a good day, Kind regards, Hotel Pineda Splash
Sara Ferraro Gomez
hace 3 años - 3 (Experiencia positiva)
Estuvimos alojados una semana y el hotel en general está bien. El único problema que vemos es que la comida sea TAN REPETITIVA, tantos los desayunos , comidas y cenas , siempre hay lo mismo y es bastante desagradable sí estás alojado una semana comer todos los días lo mismo. Aunque lo comentes, no hacen nada por cambiarlo, más que decir que es una queja común. A destacar la atención de Johny, súper agradable te hace sentir como en casa. La animación está bien, todo el equipo es súper agradable y atento, pero considero que los show de noche podrían estar más elaborados, trayendo algún espectáculo exterior o algo, Estel es un encanto, Víctor, Aurah, Tania gracias por ser tan amables. Sería ideal que se tuviera en cuenta la queja común de la comida, no es un hotel tan barato para que tenga que ser asi
Respuesta de FERGUS Club Pineda Splash
Estimada Sara, Muchas gracias por la confianza depositada en nuestro Hotel Pineda Splash. Nos complace conocer que tuvo una muy agradable estancia con nosotros y que nuestro personal de animación estuvo a la altura. Trabajamos a diario para poder ofrecer el mejor servicio posible en cada uno de nuestros departamentos. Por ello siempre aceptamos sugerencias de todos nuestros clientes para así poder mejorar en un futuro próximo. Entonces, tendremos en cuenta su comentario respecto a la variedad del restaurante y los shows de animación para poder mejorar. Esperamos volver a verle en Hotel Pineda Splash en un futuro próximo. Muy cordialmente, Hotel Pineda Splash
Sabry Ferrera
hace 3 años - 5 (Experiencia positiva)
Andrea Davies
hace 3 años - 5 (Experiencia positiva)
Lovely hotel, fabulous staff, lovely holiday. Thank you
Respuesta de FERGUS Club Pineda Splash
Dear Andrea, We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust and your kind words. See you soon, Hotel Pineda Splash
Nikki Jade
hace 3 años - 4 (Experiencia positiva)
Lovely hotel, staff all friendly and helpful. Housekeeping could pay more attention to rooms (sweeping floor daily) All inclusive only included 2 cocktails, the rest were payable
Respuesta de FERGUS Club Pineda Splash
Hello Nikki, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Thanks for your comments we will take them into account to improve our services. Kind regards
Cristina Diez bravo
hace 3 años - 5 (Experiencia positiva)
Estuve con mi pareja una semana a finales de julio, y que decir del hotel... Todo estuvo de 10! Habitaciones muy nuevas, comida variada y muy rica ( cabe destacar las pizzas de Ian, estaban brutales ademas de ser un chico muy simpático y siempre con una sonrisa). Pero lo principal que nos encantó fue todo personal del hotel ( socorristas, metre, camareros...). El mejor grupo de animación en el hemos estado, no solo por la variedad de actividades, en las que no solo eran para niños, sino que los adultos tambien estuvimos muy entretenidos con juegos muy variados y entretenidos, sino también por los animadores que fueron todos super cercanos y amables destacando a Vanessa y Jon con los que nos llevamos un gran recuerdo. La unica pega, si habría que decir algo, es que el servicio todo incluido no tiene comida exterior, solamente a ciertas horas en el comedor. ¡Hotel para repetir! ¡RECOMENDADISIMO!
Respuesta de FERGUS Club Pineda Splash
Hola Cristina Gracias por tus comentarios, tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Estamos contentos de poder ayudarte porque esa es nuestra misión y tomamos nota de tus sugerencias. Esperamos volverte a ver pronto. Un cordial saludo, el equipo de Pineda Splash.
G. M.
hace 3 años - 4 (Experiencia positiva)
Una estancia maravillosa junto a mi pareja, retoño y perrete. Estuvimos una semana a todo incluido y lo pasamos de rechupete. El personal de recepción es muy agradable y las chicas de la limpieza unas maquinas. El servicio de comedor esta dentro de las expectativas de lo que viene siendo un bufet con plancha en todas las comidas además de pizzas recién hechas y una gran variedad de platos a elegir. Con muchos camareros muy simpáticos en cada servicio. Como pega, en ocasiones el personal desconocía completamente los ingredientes de los platos, te servían la comida pero no sabían lo que te estaban sirviendo. Algo totalmente inaceptable pues podían contener alérgenos de los que no nos supieron informar (motivo por el cual no pongo las 5 estrellas). ¿Que decir del servicio de bar? una cantidad maravillosa de profesionales, tanto veteranos como no. Con especial mención a Kiko, Xiomara, Paqui, Miguel, Sandra (o quizas se llamaba Laura, tantos nombres me cuesta acordarme). Especial mención al infatigable equipo de animación que cada mañana y tarde nos ponian en marcha con la canción de tamboor tamboor. Que buenos recuerdos. Felicitar a Jon por sus maravillosas sesiones de dardos en la terraza de la piscina. Las instalaciones estan muy bien preparadas para poder estar con niños y perros. Lo de los perros es algo maravilloso pues apenas conozco hoteles con unas instalaciones tan maravillosas que admitan a nuestros compañeros peludos. Tened por seguro que nos volvereis a ver por vuestras instalaciones.
Respuesta de FERGUS Club Pineda Splash
Estimado cliente, Muchas gracias por tan bonitas palabras dedicadas sobretodo a nuestro personal. Le garantizamos que les haremos llegar el comentario. Comentario como el suyo nos alenta a seguir mejorando a diario para poder ofrecer así el mejor servicio posible, en su caso nos alegra saber que fue así. Noc complace saber que tanto el servicio ofrecido como nuestras instalaciones estuvieron a la altura y le ayudaron a disfrutar de su estancia en Pineda de Mar. Estaremos encantados de recibirle nuevamente en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Francis Appel (Fran)
hace 3 años - 4 (Experiencia positiva)
It was great but if ur going to sleep u hear still a lot of noise from the hotel it self, the staff were amazing but i think they could learn better english, no offense. The location is great but the stores are a little bit to far depends. the food was fine too we had breakfast, lunch and dinner, was a lot every time u were thinking i need to eat again! Do not eat that much. But the money it's worth it. :)
Respuesta de FERGUS Club Pineda Splash
Dear Sunny, Thanks for taking the time to share your honest experience with us. We are glad to hear that you had a great time in Hotel Pineda Splash. We work day by day to try to offer a fantastic experience to our guests, so we take note about your comment to try to improve our service and be able to guarantee you an unmemorable stay in our establishment. We hope to see you again in Hotel Pineda Splash Yours sincerely, Hotel Pineda Splash
Denis Weathers
hace 3 años - 5 (Experiencia positiva)
Dana Liram
hace 3 años - 1 (Experiencia negativa)
Very bad experience. The rooms are extremely small. Even those that should accommodate 5 people. The reception staff in unwilling to help and find solutions. The surroundings look like slums. The hotel is charging for every little thing. We have never seen a hotel charging 12€ for laundry. The differences between the website and the reality are huge. We will definitely not come back.
Respuesta de FERGUS Club Pineda Splash
Dear Dana, Thanks for sharing your honest experience with us. We are so sorry to hear that your experience in Hotel Pineda Splash was under your expectations. There are some services that need external companies, so, are these services the ones that need and extra cost. Some examples are the safe or the parking. Concerning the service, we work hard every day to try to offer the best service possible, so we write down your comment to have it in mind for future improvements. If you want to give us a second chance, we will be glad to welcome you again to show you all the improvements we have made. Kind regards, Hotel Pineda Splash
Steven Birkett
hace 3 años - 4 (Experiencia positiva)
We've just come back from a week at this hotel and I can not fault it at all. Rooms could be a little bigger but they are only somewhere to put your head on a night. They are fully air conditioner and cleaned daily. All the staff I dealt with were very professional. All the staff work their socks off. Massive shout out to La Tribbe who had everybody joining in all day and all night long. Kids are already asking to go back.
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
N. G.
hace 3 años - 1 (Experiencia negativa)
Vreselijk, wees gewaarschuwd! Als je de foto’s ziet op internet ziet het er ruim en netjes uit maar de werkelijkheid is echt heel anders! De parkeerplaats zat vol maar de konden wel ergens anders parkeren voor 18 euro per nacht en een stuk lopen. De familiekamers zijn heel klein en gehorig. Je hoort mensen over de gangen lopen en in de kamers boven je. Handdoeken leggen in de ochtend is verboden maar toch staat er een rij voor het zwembad bij opening om dat wel te doen waardoor je 5 minuten later geen bedje meer kan vinden. Er word niet tegen opgetreden. Te weinig beden voor het aantal gasten in het hotel. Waardoor we genoodzaakt zijn om naar het strand te gaans Het ontbijt is matig ze vullen wel van alles bij maar de kwaliteit is ondermaats. Alleen de ter plekke gebakken eieren waren goed te doen. Wij hadden alleen ontbijt inbegrepen maar men kan ook kiezen voor all inclusive daarom zit het hotel vol met mensen die de hele dag drinken en savonds dronken bij de kinderactiviteiten rondhangen. En dat voor 300 euro per nacht. Erg spijt van de keuze voor dit hotel en daarom wees gewaarschuwd.
Respuesta de FERGUS Club Pineda Splash
Hello, We're sorry to know that your visit didn't meet your expectations... We are sorry that the parking will cause you problems, as long as our parking is full we offer different solutions such as the parking of the apartments just 2 minutes walk away, which is covered and with security cameras and for that reason it has the price of 18 euros, or a free parking 5 minutes away. On the other hand, we are sorry that the rooms were not to your liking. About the sun beds, say that we have already taken measures to avoid crowds and that there is more availability of them. Finally we are sad to know that you did not like the food either, we take note for future improvements. At hotel pineda splash we work daily to please our customers, which is why we encourage them to come again to see first-hand the improvements made to our hotel. Kind regards, Hotel Pineda Splash
Virginie Allard
hace 3 años - 5 (Experiencia positiva)
Chouette hôtel familial. Top pour les enfants. Les chambres sont très propres et nettoyées tous les jours. Les piscines sont top pour les enfants avec les toboggans Les repas sont variés et de très beaux buffets. Le seul bémol ce sont les portes des chambres qui claquent la nuit, l’insonorisation de celles-ci et un manque de savoir vivre des touristes.
Respuesta de FERGUS Club Pineda Splash
Bonjour Virginie Merci pour votre commentaire. Nous sommes heureux de savoir que vous pensez que notre hôtel est agréable et idéal pour les enfants et les familles. Merci d'apprécier la propreté, la nourriture, les installations, nous travaillons au quotidien pour la satisfaction de nos clients et vos paroles nous réconfortent. Par contre, nous sommes désolés d'apprendre que des portes ont été claquées à proximité de votre chambre, nous en tiendrons compte pour de futures améliorations, merci pour vos suggestions. Cordialement, Hotel Pineda Splash - 30º hotels
Silvia Cotillas
hace 3 años - 5 (Experiencia positiva)
Muy buena ubicación con la playa y transporte cerca. Increíble el trato del personal del hotel, entre ellos los de animación. Vanessa muy agradable y simpática, la comida espectacular y la clase de aquagym de mis favoritas, las piscinas increíbles. Muy recomendable.
Respuesta de FERGUS Club Pineda Splash
Querida Silvia, Muchas gracias por tu comentario. Nos alegra saber que la ubicación de nuestro hotel la complació. Además agradecemos que valore el trabajo de nuestro personal, todo el equipo está encantado de leerle: nos anima a continuar en esta dirección. Finalmente nos alegra saber que el aquagym la entretuvo y la comida fuera de su gusto. Esperamos volverla a ver pronto, Cordialmente, Hotel Pineda Splash
Lara Rope
hace 3 años - 5 (Experiencia positiva)
La estancia en este hotel es muy buena, el personal muy atento y animación muy agradable, la localización del hotel es muy acertada e incluyen muchas actividades durante todo el día para todas las edades. Las zonas de piscinas y el hotel son muy bonitas. Recomiendo mucho este hotel.
Respuesta de FERGUS Club Pineda Splash
Querida Lara, Nos alegra saber que su estancia en nuestro hotel fue de su agrado y que valora el trato de nuestro personal . Así mismo, nos complace ver que la localización, las instalaciones y las actividades durante el día le gustaron. Gracias por recomendarnos, que pase un feliz día y esperamos volver a verla pronto. Hotel Pineda Splash
Paula López Alvarez
hace 3 años - 5 (Experiencia positiva)
El hotel es espectacular y muy bien ubicado a la playa. Muy buena animación tanto para mayores como pequeños y personal muy agradable y atento
Respuesta de FERGUS Club Pineda Splash
Querida Paula, ¡Cuántos cumplidos! Nos complace saber que opina que el hotel es espectacular y esta bien ubicado, así como que hay buena animación para todos. Nos vemos muy pronto Hotel Pineda Splash
Lara Luque 1
hace 3 años - 5 (Experiencia positiva)
El hotel muy bonito y las piscinas increíbles. Destacar la animación y las actividades durante todo el día. El personal muy agradable y atento. ¡Lo recomiendo!
Respuesta de FERGUS Club Pineda Splash
Querida Lara, Nos hace muy feliz leer su feedback, nos orgullece ver que valora positivamente nuestro hotel y sus instalaciones así como las actividades y animación. Gracias por recomendarnos. Que pase un buen día, esperamos volverla a ver pronto, Cordialmente, hotel Pineda Splash
Ana Antolín Hernán
hace 3 años - 5 (Experiencia positiva)
Hotel muy recomendable para familias y gente joven, buena animación en las piscinas y a la noche. Muy buena comida y muy bien situado en el pueblo.
Respuesta de FERGUS Club Pineda Splash
Querida Ana, Gracias por valorarnos tan positivamente, nos alegra saber que nos recomienda y que considera que tanto la animación, comida y la localización están muy bien. Esperamos volverla a ver pronto. Un cordial saludo, Hotel Pineda Splash
Guðni Hannes Estherarson
hace 3 años - 1 (Experiencia negativa)
stomil83
hace 3 años - 4 (Experiencia positiva)
alexandre sebastien
hace 3 años - 5 (Experiencia positiva)
Alice L
hace 3 años - 1 (Experiencia negativa)
09/07/2022 au 16/07/2022. Ma famille et moi même sommes extrêmement déçus de notre séjour. Tant par l'hôtel 4 * qui n'a rien d'un 4 * mais plutôt 3* que par l'agence de voyages en ligne voyage privé. Gros souci de transfert à l'arrivée à Barcelone. On a contacté par téléphone voyage privé puis par mail pour cela . Par tél la personne ne fut pas très agréable et agacée alors que l'on venait de galérer à l'aéroport plus de 1h30 pour trouver notre transporteur. Celui ci était censé nous récupérer à l'aéroport à la sortie terminal 1. ??? Personne ?? On a dû demander à la police espagnole !! Ça ne va pas cela ?? Agréable pour débuter les vacances ? On a voulu anticiper pour le retour du transfert pour le 16 juillet . Sur nos documents et par mail, cela indiquait société HOLIDAYSTAXIS pour réserver notre retour ... IMPOSSIBLE jusqu'au dernier jour ? Normal, c'était une autre société !! ??. Ça n'est pas sérieux !! On a eu la boule au ventre toute la semaine pour savoir comment on allait gérer le retour . Passons à l'hôtel... très très moyen à tous niveaux... Accueil et langue française inexistants. Sauf un certain Diego ( réceptionniste français). Gros soucis sur le all inclusiv.. Le personnel n'est pas au courant de ce dont on a le droit en boissons ou pas. De base on a le droit à l'eau et au rosé gratuitement...RIEN de prévu en boissons pour les enfants... INADMISSIBLE pour du tout inclus ...JAMAIS VU CELA dans du tout inclus ??? Nos boissons payées au fur et à mesure...sont re demandées à payer à nouveau par 2 fois ??. Nourriture médiocre répétitive et avec soucis d'hygiène.. Petit plomb retrouvé dans une part de pizza. Signalé au chef de salle mais 0 retour ...?? Le seul point positif, la plage à proximité et Diego le réceptionniste.
Respuesta de FERGUS Club Pineda Splash
Chère Alice, Merci d'avoir pris le temps de nous faire part de votre avis, même si nous regrettons que votre visite se soit mal passée. Nous sommes très déçus de savoir que nous n'avons pas répondu aux attentes. Nous sommes sincèrement désolés avec le transfert, mais de l'hôtel nous juste que peuvent dire vous l'information qu'ils nous envoient le jour d'avant. Nous sommes très heureux que vous ayez apprécié notre réceptionniste Diego et qu'il faisait votre séjour plus facile, nous transmettons vos retours à il. Nous attachons beaucoup d'importance à vous offrir un service parfaitement adapté à vos attentes, et sommes sincèrement navrés pour ce désagrément. L'expérience que vous décrivez ne correspond absolument pas à ce que nous souhaitons pour nos clients : nous allons mettre en place les bonnes mesures pour y remédier. Nous regrettons le gros souci sur là, nous avons avec des informations de toute comprise sur la web et dans la carte du bar. Mais merci beaucoup pour le commentaire, nos équipes ont d'ores et déjà été informées afin de trouver une solution de manière à améliorer notre service, c'est pour ça que nous sommes travaillent pour dans le futur, repartir des informations de tout le qui est compris dans le tout compris pour n'avons pas de malentendus. Nous attachons beaucoup d'importance à vous offrir un service parfaitement adapté à vos attentes, et sommes sincèrement navrés pour ce désagrément. Nos équipes au restaurant ont d'ores et déjà été informées afin de trouver une solution de manière à améliorer notre service. Nous comprenons votre mécontentement et nous prenons en compte votre commentaire dans le but de le remonter aux services concernés. Nous espérons que lors de votre prochaine venue, vous pourrez constater que ces éléments négatifs ont été corrigés. Au plaisir de vous accueillir prochainement à la hauteur de vos attentes, Bonne journée ! Hôtel Pineda Splash
Jens Schiøler Pedersen
hace 3 años - 4 (Experiencia positiva)
hania Aksil
hace 3 años - 5 (Experiencia positiva)
Respuesta de FERGUS Club Pineda Splash
Hola hania Gracias por tus comentarios. Estamos contentos de poder ayudarte porque esa es nuestra misión. Saludos
Vanessa Z
hace 3 años - 4 (Experiencia positiva)
Super hôtel familial avec beaucoup d'activités pour les enfants: jeux, club enfants, salle de jeux video pour ado, billards, soirées à thèmes tout les jours... Il y a beaucoup de personnel pour gérer l'ensemble de l'hôtel. Le personnel est top, souriant et agréable et parle differentes langues (anglais, français, espagnol). Les repas au restaurant sont variés et la nourriture est bonne. Il y a 3 piscines avec suffisamment de transats et parasols de partout. Des toboggans pour les plus grands (min 1.20m) ainsi qu'une pataugeoire avec toboggans pour les petits. Seul bémol la mosaïque de la pataugeoire se décolle du coup il y a des trous un peu partout ce qui n'est pas super avec de petits enfants. Les chambres ne sont pas très grandes pour 4, il n'y a pas beaucoup de rangements mais on s'y fait. La plage est à 5min à pieds. Je conseille cet hôtel à tout ceux qui veulent passer du temps en famille.
Respuesta de FERGUS Club Pineda Splash
Bonjour Vanessa, Nous vous remercions pour ce retour positif suite à votre visite ! Toutes nos équipes sont mobilisées pour vous satisfaire. N'hésitez pas à nous faire part de vos remarques ou suggestions, nous restons à votre écoute et vous souhaitons une agréable fin de journée. Cordialement
Christoph Dies und Das
hace 3 años - 5 (Experiencia positiva)
jonathan richter
hace 3 años - 5 (Experiencia positiva)
Ste Mckeown
hace 3 años - 5 (Experiencia positiva)
This is our first day here the girls and I love it so much already! I'm absolutely blown away with how incredible this place is, I'm so glad it's still not well known which gives you the advantage for everything! Service and entertainment are brilliant 👏 The rooms are beautifully white and kept so nice, there are kids pools with loads of fun slides, adult boring pools with jacuzzi, bars are very quick Service. The beach is literally a few minute walk away with a sea inflatable jungle gym, Fisher boats up and down the beach at night, night friendly bars Edit *My only issues are at night there isn't any outside music playing when the inside entertainment is on at night for those who want to have a relaxing drink outside And day time there isn't an outside snack bar that offers burgers and chips for those who want to stay by the pool. It's just the only holiday we've been to that doesn't have one.
Respuesta de FERGUS Club Pineda Splash
Hello Ste, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon, Hotel Pineda Splash
Alberto García
hace 4 años - 1 (Experiencia negativa)
Un trato desagradable, los responsables del hotel altaneros. Ruidoso. El bufet tiene una calidad muy baja. *** Para muestra un botón, me contestan en Julio 2022. A eso le llamo yo preocupación por el cliente. Never again.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por tomar el tiempo de compartir tu opinión con nosotros. A pesar de esta experiencia particular, puedes estar seguro/a de que estamos haciendo todo lo posible para ofrecer una solución a todos nuestros clientes. Si tienes la misma experiencia durante una futura visita, no dudes en hacérnoslo saber inmediatamente para que podamos intercambiar ideas. Un cordial saludo
Paweł Bąk
hace 3 años - 3 (Experiencia positiva)
Pokoje czyste, ładne z balkonami i klimatyzacją. Ręczniki często wymieniane. Jedzenie w miarę lecz monotonne. Obsługa miła poza małym azjatą ze stołówki. Zabrał mi wodę w butelce bo chciałem zabrać do pokoju. Słodkości dla dzieci bardzo mało i codziennie to samo jak z stacji paliw. Ciasta dwa rodzaje oba budyniowe - słabe. Specyficzne all inclusive. Po całym dniu w drodze i 2 godzinnym opóźnieniem lotu oraz kierowcy autobus który mylił drogę o 23 dotarliśmy do hotelu. Nie dostaliśmy nic do jedzenia, tylko wodę. Szukałem w okolicy sklepu po nocy, ale nic nie ma. Ekspresy do kawy i herbaty na stołówce działają tylko przy śniadaniu :0 All inclusive czynne od 11 do 23 dwa drinki z alkoholem, piwo i najsłabsze wino oraz malutkie lody dla dzieci. Nic więcej. Reszta płatna. Do płaży 5 minut i pod torami :) Plaża ładna szeroka niestety żwirowa, potrzebne buty. W okolicy nie ma nic ciekawego do robienia. Trzy baseny, ale małe. Dla dzieci fajny, dla dorosłych przepełniony, na dachu płytki i bezużyteczny. Leżaków za mało na tyle gości. Barcelona i słońce piękne. Dużo rodaków w hotelu :-)
Respuesta de FERGUS Club Pineda Splash
Dear Pawel, Thanks for taking the time to share your honest experience in Google.com. First of all, we are glad to hear that the cleanliness of the room, the air condition, our location and the change of the towels system was up to your expectations and helped you to have a good stay. However, we are sorry to hear that you had any inconvenience with the food variety in the restaurant. We work day by day to try to offer a great stay to our clients, so we take note about your coment to have it in mind for future improvements. Furthermore, when you know that you are going to arrive late at night, we always recommend to ask for a cold dinner by phone or by email to let us know that you want to have one. Finally, we always say that the all inclusive starts at 11 am because in the breakfast service you can have, juice, coffe, or milk, for example. So, from 11 am you can order this kind of drinks in the bar while guests that are not in the all inclusive board cannot. The drinks that are not included in the all inclusive board are the ones that we call "premium drinks", with these, you have a 50% discount on its price. Even if we have the premium drinks, there are always anothers that are included that can sustitute them. If you want to give us another chance, we will be glad to welcome you again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Joelheiras Termocolantes (TOP-TAP)
hace 8 años - 4 (Experiencia positiva)
Genial
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Macarena Campillo
hace 3 años - 3 (Experiencia positiva)
Habitaciones pequeñas, muy pequeñas, nosotros reservamos una cuádruple y además de pequeña la zona de "ropero" constaba de una barra de colgar de 1'20m y tres cajoncitos de poca altura y 40/50 CMS. Fatal la verdad. Horario de piscina hasta las 19h muy escaso, entiendo que cierren al baño pero deberían permitir tomar el sol, que estamos en España y tenemos 15 h de sol en julio!! Animación a mí personalmente no me gustó, además de ser en el interior porque el hotel está rodeado de viviendas, para los niños pequeños muy bien, eso sí. Lo mejor el buffet y la limpieza además de los socorristas.
Respuesta de FERGUS Club Pineda Splash
Estimada Macarena, Muchas gracias por compartir su experiencia en Hotel Pineda Splash. Nos complace saber que el buffet y la limpieza estuvieron a su gusto y cumplieron sus expectativas. Sin embargo, lamentamos conocer que tuvo algún inconveniente con los horarios de la piscina, las dimensiones de las habitaciones y la animación. Trabajamos a diario para mejorar nuestros servicios, por ello es muy importante conocer su opinión para poder mejorar en un futuro próximo. Esperamos volver a verle nuevamente en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Discos de Kirlian
hace 3 años - 5 (Experiencia positiva)
Breslin Ramos
hace 3 años - 5 (Experiencia positiva)
Maria Nieto
hace 3 años - 5 (Experiencia positiva)
El hotel y sus instalaciones están muy bien. La piscina de toboganes genial y todo muy controlado con los socorristas. La comida correcta, se puede mejorar, pero calidad-precio bien. Si puedo hacer alguna crítica (constructiva) es que quizás no había variedad si querías hacer un aperitivo o acompañar con algo de comida en el servicio de bar, pero repetiría sin duda.
Respuesta de FERGUS Club Pineda Splash
Estimada Maria, Muchas gracias por su amable comentario y por la confianza depositada en nuestro establecimiento. Nos complace saber que disfrutó de las instalaciones y de los servicios ofrecidos puesto que trabajamos a diario para poder garantizar una buena estancia a nuestros huéspedes. Respecto al comentario sobre la variedad, tomamos nota al respecto para tenerlo en cuenta de caras a futuras mejoras. Esperamos volver a verle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Melani Jiménez lopez
hace 3 años - 5 (Experiencia positiva)
Hotel pensando para ir en familia..super familiar y cercano ..para los peques genial...la animación super atenta...y cariñosa.. reservamos para 3 noches nos quedemos una noche mas y volvimos con más familia el fin de semana!! Todo espectacular!!! La comida y habitaciones geniales!! Le doy un 10!! Volveremos segurísimo pronto destacar a Estela expectacular con los niños, a visto jhon, y el arte de Vanesa la sevillana!! Nos vemos pronto
Respuesta de FERGUS Club Pineda Splash
Estimada Melani, Muchas gracias por compartir su experiencia con nosotros y por tan amables palabras. Para el equipo de Hotel Pineda Splash es muy importante la comodidad y la satisfacción de nuestros huéspedes, por eso nos alegra saber que en su caso cumplimos las expectativas y pudo disfrutar al máximo de sus días libres. Esperamos verla pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
María Isabel Paniagua Cañete
hace 3 años - 5 (Experiencia positiva)
Es un hotel bien situado, con un buen servicio de limpieza de habitaciones y un buffet genial! Es la tercera vez que nos alojamos en este hotel y nos encanta, este año se ha superado con las chicas de atención al cliente Marta, Patry y Xana y la animación destacando: A la gran coordinadora sevilla Vanessa, el insuperable líder Victor, nuestra lady bug favorita la maravillosa Tania, la divertida Aura, la dulce Estel, la tierna Charlotte, la magnífica Didi y el deslumbrante pulpo Jon. En recepción a todo el equipo, en especial a Miguel por su empatía con los niños y su amabilidad, (Zoe y Alberto no te olvidarán ) y a Elsa por su profesionalidad. En el servicio de bar queríamos agradecer a Antonio un gran currante con una sonrisa siempre y a Paqui tus margaritas son los mejores. A los socorristas Fernanda y Kevin, por su empatía, profesionalidad y por haber cuidado tan amablemente de mis hijos en las piscinas con una sonrisa. Finalmente agradecer a todo el equipo de comedor, en especial al camarero dé buffet José. Gracias a todos por vuestra dedicación, amabilidad, profesionalidad y empatía, la cual nos hace volver cada año! Y gracias a las personas que hicieron todo lo posible por reservarnos la misma habitación otro año más y sorprender a mis hijos.
Respuesta de FERGUS Club Pineda Splash
María, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Tus palabras significan mucho para nosotros y nos alegra saber que estás contenta con el servicio ofrecido :) Muchas gracias por tu comentario y por tomarte el tiempo de destacar uno a uno los atributos de nuestro personal, todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Todo el equipo te desea un excelente día! Nos vemos muy pronto El equipo Hotel Pineda Splash - 30º hotels.
Adela Marchena
hace 3 años - 5 (Experiencia positiva)
Allevamento Labrador Montechiaro
hace 3 años - 5 (Experiencia positiva)
Jacky61
hace 3 años - 5 (Experiencia positiva)
Het eten is goed, veel gerechten waaruit je mag opscheppen wat je wil, vers fruit etc. Mooie zwembaden voor jong en oud, veel ligbedden geen handdoekje leggen. Vriendelijk en behulpzaam personeel. Kamer is klein maar goed, heerlijke douche met regenshower. Klein koelkastje handig. Tips: Er komt een treintje die voor 5€ retour door Pineda de Mar rijd. Vrijdags een hele grote markt in de straat bij het station. Op de boulevard live muziek. Station richting strand.
Respuesta de FERGUS Club Pineda Splash
Jacky61, Vielen Dank für Ihren Kommentar! Wir sind stolz darauf, zu erfahren, dass Sie eine tolle Erfahrung in unserer Filiale gemacht haben. Einen schönen Tag noch
Ovidiu raica
hace 3 años - 4 (Experiencia positiva)
Deb Hewitt
hace 3 años - 4 (Experiencia positiva)
Staff are fantastic. Great place for families. If travelling without children, it can feel a little chaotic, which is to be expected. Management needs to consider providing an adults only section on the restaurant and by the pool. Other than that, it’s a great hotel where everyone makes you feel welcome.
Respuesta de FERGUS Club Pineda Splash
Hello Deb, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Hotel Pineda SplashThank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service. Have a good day and see you soon ! Kind regards
Daniela Reichel
hace 3 años - 4 (Experiencia positiva)
Katarzyna Jankowska
hace 3 años - 4 (Experiencia positiva)
Oscar Remartinez Lafuente
hace 3 años - 5 (Experiencia positiva)
He pasado unos días allí y todo estupendo,el trato genial.La comida variada y rica. El personal super amable. Repetiré seguro
Respuesta de FERGUS Club Pineda Splash
Querido Oscar, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Nos vemos muy pronto Hotel Pineda Splash
Miriam Domenech
hace 3 años - 5 (Experiencia positiva)
Nos encantó
Respuesta de FERGUS Club Pineda Splash
Hello Miriam, We are glad to see that you are also satisfied ;) See you soon Kind regards, Hotel Pineda Splash
Xavi Gonzalez Soldevila
hace 3 años - 5 (Experiencia positiva)
Karen Fisher
hace 3 años - 5 (Experiencia positiva)
A fantastic hotel, perfectly located in the lovely Pineda de Mar - 10 mins walk to the beach & shops/restaurants but in a nice quiet area. Our room had a lovely view out to the surrounding hills and was spacious, clean and fresh. A balcony, kettle and fridge are all so useful. Breakfast was amazing with so much choice and because the restaurant is so large you never feel like it is too busy and you are having to queue for the buffet. The staff were all really friendly and always on hand to answer any queries. We took advantage of a special arrangement they have with the local sailing school to have a free hour of kayaking in the sea - definitely recommended! There are loads of nice areas to sit both indoors and outdoors around the hotel. The range of pools and loungers is brilliant and we never struggled to find somewhere to rest which made for an extremely relaxing holiday.
Respuesta de FERGUS Club Pineda Splash
Dear Karen, Thank you very much from the bottom of my heart for your compliments. Your words mean a lot to us! We are glad to know that you are happy with the service offered :) The entire team at Hotel Pineda Splash - 30º hotels works daily to offer a good service to our clients so that they can spend an incredible vacation with us and your comment fills us with joy as we work to make you happy. That is why from the hotel we wish you an excellent day and we hope to see you again very soon.
Joanne Cox
hace 3 años - 5 (Experiencia positiva)
Nerea Barrenechea
hace 3 años - 5 (Experiencia positiva)
Es un hotel moderno y con todas las instalaciones remodeladas. La gente maravillosa y la única pega que le pongo es que la habitación es justita. Aunque el baño enorme. La comida increíble, aunque bastante repetitiva. En cuanto a los camareros como Guille por ejemplo, y los animadores como Didi, Estela y Maela MARAVILLA PURA .... El hotel no sería nada sin ellos.
Respuesta de FERGUS Club Pineda Splash
Estimada Nerea, Muchas gracias por la confianza en Hotel Pineda Splash y por sus amables palabras hacia nuestro personal. Nos complace saber que su estancia con nosotros fue perfecta y que tanto el personal como la comida le permitieron disfrutar al máximo de sus vacaciones. Esperamos muy sinceramente volver a verla muy pronto en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Carlos Rodrigo Vargas Ortiz
hace 3 años - 4 (Experiencia positiva)
Rubén Lopez
hace 3 años - 5 (Experiencia positiva)
Rodrigo Damini
hace 3 años - 5 (Experiencia positiva)
La verdad que pasamos unos días increíble, al principio tuvimos unos problemitas con la habitación pero nos lo solucionaron , y todo increíble la verdad que volveremos a ir .
Respuesta de FERGUS Club Pineda Splash
Hola Rodrigo, Te damos las gracias por esta excelente valoración y nos alegra saber que se valora el esfuerzo que hacemos, ya que trabajamos a diario para la satisfacción del cliente. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Un cordial saludo, Hotel Pineda Splash
Aitor García
hace 3 años - 5 (Experiencia positiva)
José Manuel
hace 3 años - 3 (Experiencia positiva)
Estuvimos 5 días en junio . Es un hotel limpio y bien acondicionado. Aunque no está céntrico no está mal ubicado. El personal es amable y atento. Las animaciones son mejorables. El buffet es variado y abundante. Pero en el comedor, el servicio se podría mejorar. Se percibe cierta prisa y te sientes apurado. Si te despistas, te retiran el plato.. Si llegas tarde, no les gusta, incluso hemos visto familias que después de llegar del viaje y no llegar a tiempo a la hora de las cenas.. no les dieron de cenar. Hotel con cosas a mejorar.. Pero bien.
Respuesta de FERGUS Club Pineda Splash
Hola, Nos alegra saber que tanto el personal como las instalaciones estuvieron de su agrado. Gracias por dejarnos estas valoraciones que nos permiten mejorar nuestro servicio. Nuestro equipo espera tener la oportunidad de poder recibirte de nuevo: será nuestra oportunidad para convencerte plenamente. ¡Nos vemos pronto y gracias por tu visita, Hotel Pineda Splash
Natalia Diaz Zamarreño
hace 3 años - 5 (Experiencia positiva)
Josh Bates
hace 3 años - 5 (Experiencia positiva)
Yvonne Archer
hace 3 años - 5 (Experiencia positiva)
Mike Corsten
hace 3 años - 5 (Experiencia positiva)
A great family holiday destination. I have just returned from one week's stay at this hotel. 10 of us in total via Jet2. I would seriously recommend your stay here if you have children. I would also recommend you stay even if you don't. Upon arrival check-in at reception, and they will go through all your details, setting you up with your room, key card pass and if you are all-inclusive or not, a wrist band. You can purchase a safe in the room (this comes with a key that you put inside the safe door opened and then program your memorable 4-digit code and this then slides the bolts across to lock and back again to unlock after entering your code). Rooms albeit small, catered fine for my family of 4, the other guests in our party had no issues with their room either. There is air conditioning, wardrobe space, drawers, nightstands and a TV (we didn't use it) Shower with toilet and sink and a balcony with sliding patio door and black-out curtains and regular curtains. Plenty of towels, a couple of mirrors and a socket for shavers etc. The bathroom provides shower gel, shampoo and hand soap. Comfy beds with sheets and additional thicker blankets should you need, pillows and cushions. Restaurant: The food here on offer has a wide variety during breakfast, dinner and tea, plus further variations during the snack times. I would urge anyone to try the bacon and burgers, they're immense in taste, however, all the other foods, are really good, I was not once upset with any of my food choices, although I believe the soup needed work. Remember though you are visiting Spain, don't expect British foods, yes I have mentioned some above, but, be aware there is variety, you cannot complain. If you just want British food, take a holiday in the UK. It is an embarrassment, that grown adults sit around moaning about the food when there's nothing to complain about. The waiting staff are polite and helpful and understand you well, special shout out to Jose! I digress. Hotel reception and bars: Ample seating inside and out once you've travelled down either of the two lifts, bringing you to the above-mentioned restaurant, reception and the bar leading out to the splash pools. There is another two pools around the front and an adults-recommended pool upstairs at the rear (I didn't venture up here, so cannot comment on this pool). The main splash pool, has slides, a smaller toddler, baby and under I'd say 6/7 pool, all frequented by lifeguards (which is great to see) There is a park/play area for the children with swings, rockers and a slide. There are toilets with good modern facilities, just remember to wash your hands!!!! There are a couple of pool tables, toy machines and other machines to encourage the children to ask you for a Euro! There is also a luggage hold, should you arrive prior to your 4 pm check-in time, which could also be used when it's time to check out. Check-out is at 11 am. Entertainment: There is constant entertainment whilst the pool is open to the rear and the front sometimes offers, water polo and aqua aerobics There is a smaller bar to the front and a larger bar to the rear, with great helpful staff on both, with another shout-out to Mike. Expect fun engaging games like darts, bingo (taking place in the evening) and others during your stay, but you do not have to partake. Location: The hotel is situated with short walks to the promenade, beach and train station, which can take you to other towns and Barcelona, and also the main squares where you will be greeted by ample shops, supermarkets, opticians, cafes at great prices and sometimes market stalls and a decent sized children's play area. You can also be booked a taxi from reception to take you to neighbouring towns etc. I'd urge as mentioned anyone to stay here, you surely won't be upset.
Respuesta de FERGUS Club Pineda Splash
Dear Mike, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. We are delighted to know you're so satisfied ;) The whole team is very happy to read you: it encourages us to continue in this direction. We thank you from the bottom of our hearts for your words which make us very happy to be able to satisfy your needs because it's our ambition. We work daily to make our guest vacations incredible and we are glad to know that people like you sees it and appreciates it. Have a good day and we hope to see you soon ! Kind regards, Hotel Pineda Splash
A Woakes
hace 3 años - 5 (Experiencia positiva)
Had a lovely week away. As others have said, pools were chilly but refreshing and there were plenty of people in them each day. Everything was spotless, rooms were brilliant, if a little small but the fact the the little one had almost a bedroom to herself was fantastic. Great location with a short walk to shops, bars and the beach. Train station also just by the beach for cheap trips out. €11 to get to Barcelona for the day. Would definitely recommend.
Respuesta de FERGUS Club Pineda Splash
Dear Amy, Such a compliment ! Thank you for your comment, we are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. We are happy to be able to satisfy your needs because it's our ambition. See you soon, best regards, Hotel Pineda Splash
Juan Hernandez merida
hace 3 años - 5 (Experiencia positiva)
Mirosław Różycki
hace 3 años - 4 (Experiencia positiva)
Wakacje z rodzina spędziliśmy dobrze w Hotelu. Maja fajne baseny, dobre jedzenie, obsługa bardzo mila. Hotel nie daleko od plazy..plaży... jakieś 300 m. Pokoje ok, ale zdecydowanie mogli by poprawić kilka rzeczy. Po pierwsze nie ma w łazience zwykłych wieszaków. Brak chociaż jednej półki na kosmetyki też było utrudnieniem. W pokoju jest czajnik i 2 filiżanki, ale brakuje jakiejkolwiek herbaty czy też kawy. No i te drzwi przesuwne, nie da się ich zamknąć na klucz, a szczeliny są dość spore, co nie do końca jest komfortowe przy wypróżnianiu sie.
Raquel Alonso
hace 3 años - 2 (Experiencia negativa)
El hotel únicamente merece la pena porque dejan que se hospeden perros y niños. Pero la comida es bastante justita, poca variedad, siempre lo mismo y servicio lento. La animación de las peores que he visto, muy decepcionante y más sabiendo que el hotel está pensado para niños. Para ser un hotel de 4 estrellas es de los peores en los que he estado.
Respuesta de FERGUS Club Pineda Splash
Estimada Raquel, Muchas gracias por dedicar su tiempo a compartir su experiencia con nosotros. Lamentamos conocer que su visita no cumplió sus expectativas y que tuvo algún inconveniente con la variedad o el servicio de animación. Desde Hotel Pineda Splash trabajamos a diario para garantizar el mejor servicio posible, por ello, tomamos nota de su comentario para tenerlo en cuenta para futuras mejoras. Si desea darnos una nueva oportunidad, estaremos encantados de darle la bienvenida de nuevo para que pueda comprobar las mejoras realizadas. Muy cordialmente, Hotel Pineda Splash
Francesc Casajuana
hace 3 años - 5 (Experiencia positiva)
David Diaz
hace 4 años - 4 (Experiencia positiva)
Buen hotel. Estupendas piscinas donde disfrutar cada rango de edad...la de los toboganes para los niños, la de los teenagers o un mix de edades y la de los adultos que quieren estar más tranquilos...Además , hotel reformado por completo, buenas habitaciones, no son enormes pero si muy funcionales, buffet bastante adecuado para ser un 4*, siempre encuentras algo de tu gusto, no es excesivamente repetitivo, salvo la pizza y las patatas fritas, pero los niños ya sabemos... Recomendable 100% y además es económico...si le tengo que poner un pero es en la animación nocturna, un poco más de vidilla no le vendría nada mal...
Respuesta de FERGUS Club Pineda Splash
Hola David, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) Tomamos nota de tu comentario para futuras mejoras, muchas gracias por compartir tu experiencia¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Esperamos volvera a verte muy pronto, un cordial saludo, Hotel Pineda Splash
Przemysław W
hace 3 años - 5 (Experiencia positiva)
Bardzo przyjazny hotel Możliwość noclegu ze zwierzętami Baseny, Bar i bardzo blisko do morza ✋
Respuesta de FERGUS Club Pineda Splash
Hello Przemysław, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Dani Valverde Navarro
hace 3 años - 1 (Experiencia negativa)
La animación deja mucho que desear, los ascensores están más tiempo averiados que en funcionamiento, la habitación que nos han asignado no estaba limpia y se veían restos de los huéspedes anteriores, la modalidad de "todo incluido" no existe porque tienes que pagar la mitad del precio de lo que quieras consumir, no puedes sacar snack a la terraza de la piscina. Para colmo, hemos tenido problemas con la activación de la tarjeta de la habitación. Definitivamente no vamos a volver ni lo recomendamos.
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Te agradecemos el tiempo que has dedicado a escribirnos y te pedimos disculpas por las molestias que has sufrido. Tendremos en cuenta tus comentarios y te animamos a que vuelvas a nuestro hotel para comprobar que se trataron de hechos puntuales y de que trabajamos diariamente para mejorar y que los clientes disfruten de sus vacaciones. Que tengas un buen día, Hotel Pineda Splash
edu riofrio
hace 3 años - 5 (Experiencia positiva)
Randi Jackson
hace 3 años - 4 (Experiencia positiva)
Roy Haeger
hace 3 años - 5 (Experiencia positiva)
Nelmez
hace 3 años - 1 (Experiencia negativa)
Po przyjechaniu jakieś 40 musiało czekać do 7 rano na pokój kiedy przyjechalismy o 3 all inclusive nie jest ważne w dniu wyjazdu hotel wygląda dośc słabo lokalizacja jest tragiczna daleko do wszystkiego BEZNADZIEJA
Respuesta de FERGUS Club Pineda Splash
Dear Customer, Thank you for your loyalty and for taking the time to write us your concern. We're sorry for your return and we'll take note to improve our service. Have a good day
Àngela Garcia
hace 3 años - 1 (Experiencia negativa)
Servicio deficiente. No hablan ni entienden una palabra de español en el comedor. Muy lentos y poca variedad de comida. La cena o bien ensalada o tipo fast food. Ni verdura/pure/sopa para ñiños o adultos. La habitación huele a cloacla y el ruido del tráfico por la noche y durante el dia es insoportable. Se ve y oye mejor la televisión de los particulares de enfrente que la de tu habitación. Para tener 4 estrellas las amenities de baño son las mismas que en un hostal. Gel y champú y nada más. El armario no tiene puertas y el efecto no es agradable. No tienes donde tender las toallas y bañadores. Ni un colgador en el baño o en la habitación. Muy lejos de la playa. La piscina de toboganes ha sido una decepción. Es para bebes y niños muy pequeños. La cena demasiado temprano de 7 a 9. Y lo del parquing un chiste. Es muy complicado encontrar sitio para aparcar porque siempre está lleno.
Respuesta de FERGUS Club Pineda Splash
Estimada Àngela, Damos mucha importancia al hecho de ofrecerte un servicio que se adapte perfectamente a tus expectativas y lamentamos sinceramente esta decepción. Respecto al comedor lamentamos que no se haya podido comunicar de forma cómoda con nuestro personal, al ser un hotel que acoge a clientes de todo el mundo, también nos gusta tener trabajadores de todo el mundo, los cuales se esfuerzan por dar un servicio impecable aunque les cueste por el idioma, ya que de todas formas intentan hacer su trabajo lo mejor posible y sino la gran mayoría del resto del personal son nativos de aquí y lo hablan sin problema. Sobre la habitación decirle que gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Finalmente te pedimos disculpas por las molestias y te animamos a que nos des otra oportunidad para ver que hemos mejorado ya que trabajamos constantemente para satisfacer a nuestros clientes. Un cordial saludo Que tengas un buen día, Hotel Pineda Splash
Jan Van rosmalen
hace 3 años - 5 (Experiencia positiva)
Piotr
hace 3 años - 5 (Experiencia positiva)
Adrian Barrios
hace 3 años - 5 (Experiencia positiva)
Hotel con todas las comodidades del mundo Ubicado cerca de la playa y estación de cercanías, así como también la zona centro de Pineda En cuanto a las habitaciones, amplias y con vistas a la piscina, además de muy ordenadas y cuidadas Respeto al desayuno y buffet, muy bueno y con gran variedad de comida Por último, destacar por encima de todo la amabilidad y atención de todo el personal del hotel, siempre atendiéndote o resolviendo cualquier duda con una sonrisa en la cara
Respuesta de FERGUS Club Pineda Splash
Hello Adrian, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Hotel Pineda Splash
Zbigniew Eysymontt
hace 3 años - 4 (Experiencia positiva)
Gavin nedley
hace 3 años - 3 (Experiencia positiva)
Israel E. R.
hace 3 años - 3 (Experiencia positiva)
Lidia Paredes
hace 3 años - 5 (Experiencia positiva)
Hotel ideal para toda la familia. Hay muchísima animación para los pequeños, existe también como un club para ellos, donde realizan muchas actividades con monitores así dan la opción a que los mayores tengan también su momento para ellos. Personal muy amable y atento. La comida del bufé rica y variada. Habitaciones muy amplias, cómodas y modernas. Nosotros estuvimos en una triple, tenia dos habitaciones ambas con cama de matrimonio y balcón! Además muy importante admite a nuestros peludos (perros). Lo recomiendo muchísimo. Este año hemos llegado tarde para poder reservar en verano, pero sin duda repetiremos y mucho!
Respuesta de FERGUS Club Pineda Splash
Estimada Lidia, Muchas gracias por su comentario! Nos alegra saber que tuvo una agradable estancia con nosotros y que tanto el personal, la comida, y nuestras instalaciones le permitieron disfrutar de sus vacaciones. Para nosotros es muy importante conocer las opiniones de nuestros clientes para futuras mejoras, por ello nos complace saber que en su caso tuvo una estancia inmejorable. Esperamos volver a verle muy pronto en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Joshua Hinchliffe
hace 3 años - 3 (Experiencia positiva)
Toby Elliott
hace 3 años - 1 (Experiencia negativa)
Not child friendly my son was only at the hotel 2 hours before having to be rushed to hospital by ambulance after falling down in the hotel park and splitting his head open and need staples the park is not safe and shouldn't have uneven metal and concrete near for children to hurt themselves on after showing jet 2 and the hotel the danger in the park neither did anything to make it safe also the hotel where not very helpful with information as struggled with English so I felt very lost when trying to get my son the care he needed also didn't find the hotel very child friendly or themed which the hotel makes out it is also didn't find the food very nice and not many options for people that don't like fish either so I personally would inform any family wanting to go to please avoid this hotel
Respuesta de FERGUS Club Pineda Splash
Hello Toby, Thank you for taking the time to share your review, even though we're sorry that your visit went wrong. The experience you describe is not exactly what we wish for our customers: we will do the right thing to fix it. cordially Hotel Pineda Splash
Oumaima Makhfaoui
hace 3 años - 5 (Experiencia positiva)
Rattana aquarium
hace 3 años - 4 (Experiencia positiva)
laura rosenbæk
hace 3 años - 5 (Experiencia positiva)
Cristina Vega
hace 3 años - 5 (Experiencia positiva)
Simon Waldron
hace 3 años - 5 (Experiencia positiva)
Bedrooms are modern and fitted to a high standard with excellent aircon. Tea / coffee / tissues would be nice but kettle provided. Good choice of adult and kiddies pools, very good food for all meals in the restaurant and friendly helpful staff. Good location for day trips to Girona or Barcelona plus try the Xino Xano train (bus stop just across the road) for a tour of the town.
Respuesta de FERGUS Club Pineda Splash
Simon, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Dmytro Hubenko
hace 3 años - 5 (Experiencia positiva)
Gilly O'malley
hace 3 años - 4 (Experiencia positiva)
Mateusz M.
hace 3 años - 4 (Experiencia positiva)
Hotel będzie dobrym wyborem dla rodziców z małymi dziećmi z których wynika 80%. Przez to w Hotelu jest głośno i trudno się zrelaksować. Obsługa miła i pomocna, oprócz jednego Pana na stołówce. Duży wybór jedzenia, ale trochę monotonne. Animacje są ale tylko dla dzieci. Blisko do plaży i dworca ale w miejscowości w której mieści się Hotel nie ma zbytnio atrakcji.
Respuesta de FERGUS Club Pineda Splash
Hello Mateusz, Thank you for taking the time to post your review we will take into account your comments to improve our service but we glad to know that you had a good time. Have a good day, Hotel Pineda Splash
lynn overend
hace 3 años - 5 (Experiencia positiva)
This hotel has it all!! Good location, spotlessly clean, good food and drinks, the staff are lovely and the kids team are excellent. Would highly recommend 👌
Respuesta de FERGUS Club Pineda Splash
Dear Lynn, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Hotel Pineda Splash
Gareth Duffy
hace 3 años - 4 (Experiencia positiva)
Claudia de palma
hace 3 años - 4 (Experiencia positiva)
Janet Hughes
hace 3 años - 5 (Experiencia positiva)
Very well ran hotel, all staff and the lifeguards were amazing looking after the children areas. Food was good plenty choice to suit all. would go again.
Respuesta de FERGUS Club Pineda Splash
Hello Janet, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Hotel Pineda Splash
Sakia BAZAN
hace 3 años - 5 (Experiencia positiva)
Hôtel au top !!! Le hall d'entrée est magnifique, chaleureux et très agréable. La chambre est superbe et située face à la piscine à toboggan... Très appréciable pour nous ! Les espaces détente (autour des 3 piscines) et les espaces repas sont tout aussi agréables. L'équipe d'accueil est très disponible, toujours prête à conseiller, renseigner. Tout le personnel fait le nécessaire pour rendre notre séjour le mieux possible. Autres points positifs, l'hôtel est très proche à pied du centre ville et de la gare de Pineda. Très heureux de notre séjour dans l'hôtel Pineda Splash.
Respuesta de FERGUS Club Pineda Splash
Bonjour Sakia, Nous vous remercions pour cette excellente appréciation. Merci pour votre commentaire. Nous sommes heureux de pouvoir vous satisfaire car c'est notre ambition. Au plaisir de vous revoir prochainement dans notre établissement. Bonne journée ! Maria de l'équipe Service Client
Olga Carmona Liz
hace 3 años - 3 (Experiencia positiva)
Las habitaciones de 3 camas no tienen casi armario están pequeño que no cabe casi nada,es para gente que no desace ni la maletas, en el cuarto de baño no hay secador, el servicio es bueno y hay una persona que controla en la puerta, en el comedor hay de todo, la ubicación regular está cerca de una calle de tiendas, la zona es tranquila, tienes que caminar un poco para ir a la playa.Las piscinas están muy bien.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por dejarnos estas valoraciones que nos permiten mejorar nuestro servicio. Nuestro equipo espera tener la oportunidad de poder recibirte de nuevo: será nuestra oportunidad para convencerte plenamente. ¡Nos vemos pronto y gracias por tu visita! Hotel Pineda Splash
Anna Połeć
hace 3 años - 4 (Experiencia positiva)
Bardzo dobre jedzenie, czystość, animacje. Recepcja i obsługa na posiłkach tragiczna.
Respuesta de FERGUS Club Pineda Splash
Hello Anna, Thank you for taking the time to post your review. We are glad to know that food, cleanliness and animations were well, and thanks to share your opinion, that helps us to improve our service. Have a good day, Hotel Pineda Splash
Sigal Fogel
hace 3 años - 4 (Experiencia positiva)
ROBERT SPOONER
hace 3 años - 3 (Experiencia positiva)
Juan Gimenez
hace 3 años - 5 (Experiencia positiva)
Un finde muy bueno .. desde la recepción hasta el servicio de la limpieza . La comida bien . limpieza en las habitaciones todo muy bien para mi gusto volveré
Respuesta de FERGUS Club Pineda Splash
Hola Juan, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Nos vemos muy pronto Hotel Pineda Splash
John Laws
hace 3 años - 4 (Experiencia positiva)
Nicola Hilton
hace 3 años - 4 (Experiencia positiva)
Liz Dale
hace 3 años - 3 (Experiencia positiva)
Nigel Vergas
hace 3 años - 4 (Experiencia positiva)
I’ve given this hotel 4 stars because it was spotlessly clean, had very secure parking and the staff were very helpful. Rooms basic though. Easy road access and not too far from Cataluna circuit
Respuesta de FERGUS Club Pineda Splash
Hello Nigel, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon ! Hotel Pineda Splash
Rownok Shuvo
hace 3 años - 4 (Experiencia positiva)
Ken Walmsley
hace 3 años - 3 (Experiencia positiva)
Maite G.S
hace 3 años - 5 (Experiencia positiva)
El hotel chulísimo Hay tres áreas La que es para las familias, tiene parque(columpios con tobogán)la piscina pequeña que pueden irse niños yo creo que desde dos o tres añitos para alante con toboganes para esa edad,es increíble!!! Luego está donde están todos los toboganes(creo que tiene cinco y para ser hotel es una pasada) Con un faro que hecha agua . Luego está el área más tranquilo donde hay una piscina de dos metros donde hay una rampa y jacuzzi y luego una pequeñita para los más pequeños. Y por último el área donde sería el de parejas es una mono y tiene jacuzzi. Todo al aire libre. Esta muy bien. Recomendado!!!!!!
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Muchas gracias por tu bonito comentario, nos alegra que hayas estado tan bien con nosotros y que nos lo digas nos saca una sonrisa. Nos vemos muy pronto Hotel Pineda Splash
mireia plumé sala
hace 3 años - 5 (Experiencia positiva)
Molt sorpresa. Ens hem allotjat a una habitació quàdruple, molt gran i maca, amb dues estances per separat. El menjar molt millor del que m’esperava. Encara q hi ha molts estrangers, i teníem por del soroll, no hem sentit ni una mosca. En resum, un hotel amb relació qualitat preu immillorable .
Respuesta de FERGUS Club Pineda Splash
Estimada Mireia, Moltíssimes gràcies per les seves amable paraules. Ens complau saber que la seva experiència amb nosaltres ha superat les seves expectatives. Tot l´equip està encantat de llegir-te: ens anima a continuar en aquesta direcció. Que tinguis un bon dia i fins aviat! Hotel Pineda Splash
Nana Amoafo
hace 3 años - 5 (Experiencia positiva)
Excellent hotel which was well run. The queues for the drinks was the only downfall but overall, we thoroughly enjoyed our stay. A big thank you to Judith, the manager who went above and beyond to ensure we had a great time.
Respuesta de FERGUS Club Pineda Splash
Hi Nana, Thank you for your comment ! We're proud to know that you are satisfied about your experience we will share this with our team as well. We wish you a lovely day, Hotel Pineda Splash
steve miller
hace 3 años - 4 (Experiencia positiva)
Great value, very clean and fab location. Only negative would be the lack of bar staff which led to huge queues The overall experience was good and I would recommend.
Respuesta de FERGUS Club Pineda Splash
Hello steve, Thanks for your comment ! We are very happy to know you've been conquered by your experience :) The entire hotel team wishes you a great day ! Hope to see you soon ! Regards, Hotel Pineda Splash
Katie Bower
hace 3 años - 5 (Experiencia positiva)
Great family and friends holiday!!
Respuesta de FERGUS Club Pineda Splash
Hello #Its, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon ! Hotel Pineda Splash
Pilar Gonzalez
hace 3 años - 4 (Experiencia positiva)
Simon Johnson
hace 3 años - 5 (Experiencia positiva)
The staff are lovely especially patrica nothing to much trouble.....my only comment would be be the hotel rooms could do with updating. Clean and tidy maids always came even if we were late leaving the room. My son loved the slides
Respuesta de FERGUS Club Pineda Splash
Hello Simon, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Hannah Croft
hace 3 años - 5 (Experiencia positiva)
Alexander Bosveld
hace 3 años - 4 (Experiencia positiva)
Goed hotel, jammer dat je zelfs met volpension geen drinken tijdens het eten krijgt. Echt een minpunt. Rijen aan de bar zijn ' s avonds veel te lang. Geef cash betalende klanten voorrang.
Respuesta de FERGUS Club Pineda Splash
Dear Alexander, Thank you for your visit to Hotel Pineda Splash - 30º hotels, we are happy to see that you liked our hotel! However, we are sorry that your experience did not fully meet your expectations and we would be delighted to know how to improve it. See you soon!
Danny Hassett
hace 3 años - 3 (Experiencia positiva)
Bang average
Respuesta de FERGUS Club Pineda Splash
Hello Danny, Thank you for taking the time to post your review. Have a good day, Hotel Pineda Splash
Mitesh Tanna
hace 3 años - 3 (Experiencia positiva)
NicK Nick
hace 3 años - 2 (Experiencia negativa)
Fatiha Mariller
hace 3 años - 5 (Experiencia positiva)
Aimee Mitchell
hace 3 años - 5 (Experiencia positiva)
Wide variety of food, lots of things to do as well.
Respuesta de FERGUS Club Pineda Splash
Dear Aimee, Thanks for having the time to share your experience with us. We are happy to know that your stay with us was wonderful! We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Campanilla a
hace 3 años - 5 (Experiencia positiva)
El hotel todo muy bien!!! El bufet mucha variedad y comida muy rica. La habitación muy bonita y limpia. Las piscinas nos han encantado. El personal buenísimo, da gusto salir unos días para desconectar y estar tan cuidados. Lo aconsejo para ir, nosotros con niños un 10!!!! De los 2 ascensores solo funcionaba uno pero lo agradezco porque había que quemar lo del bufet!!!! Jajajajaja
Respuesta de FERGUS Club Pineda Splash
Estimada campanilla, Muchas gracias por su maravilloso comentario y por las palabras dedicadas a su estancia en Hotel Pineda Splash. Nos alegra saber que pudo disfrutar de sus días de vacaciones gracias al servicio ofrecido por nuestro personal y las instalaciones del hotel. Nos complace saber que vamos en buen camino! Respecto a los ascensores, para el equipo de Hotel Pineda Splash la seguridad y comodidad del cliente va por encima de todo, por ello en el momento en el que aparece alguna avería optamos por dejar inoperativo dicho ascensor. Esperamos darle la bienvenida de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Elsa Pardo
hace 3 años - 5 (Experiencia positiva)
Excelente hotel , muy buenas instalaciones y muy buen buffet
Respuesta de FERGUS Club Pineda Splash
Estimada Elsa, Muchas gracias por sus amables palabras y por la confianza depositada en Hotel Pineda Splash. Nos alegra saber que las instalaciones i nuestro buffet cumplieron sus expectativas y que le permitieron disfrutar de una estancia tranquila y satisfactoria. Para el equipo de Hotel Pineda Splash es muy importante conocer las experiencias de nuestros huéspedes para la continua mejora del mismo. Por ello, nos complace saber que en su caso tuvo una estancia inmejorable. Esperamos verle el año próximo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Mnc Mas
hace 3 años - 5 (Experiencia positiva)
Sólo pasé una noche pero la atención fué fantástica, iba con mi mascota y todo fueron facilidades. La habitación muy limpia, el colchón comodísimo, la comida variada y muy correcta. La piscina y demás instalaciones limpias y muy confortables. El personal fantástico, desde las recepcionistas, los camareros del bar y del restaurante, todos un 10 Ganas de repetir
Respuesta de FERGUS Club Pineda Splash
Estimado/a Mnc Mas, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º Hotels te agradece tu confianza. Nos complace saber que tanto la atención recibida como nuestras instalaciones y servicios estuvieron a su gusto. Nos vemos muy pronto. Un saludo, Hotel Pineda Splash
Pascale Henry
hace 3 años - 4 (Experiencia positiva)
narimene Djefaflia
hace 3 años - 4 (Experiencia positiva)
Martin Talman
hace 3 años - 5 (Experiencia positiva)
DM
hace 3 años - 5 (Experiencia positiva)
Ian Adams
hace 3 años - 4 (Experiencia positiva)
Guillaume Hoeben
hace 3 años - 4 (Experiencia positiva)
Juan Antonio López Baena
hace 3 años - 5 (Experiencia positiva)
Todo genial excepto la comida. La comida es de corral.
Respuesta de FERGUS Club Pineda Splash
Estimado Juan Antonio, Muchas gracias por haber reservado con nosotros y por la confianza en nuestro establecimiento. Nos complace conocer que tuvo una estancia agradable en Hotel Pineda Splash y que pudo disfrutar de unos días de relax. En relación a la comida, el equipo de Hotel Pineda Splash siempre hace todo lo que esté en su mano para garantizar una buena estancia a nuestros clientes, por ello, tomamos nota de su comentario para tenerlo en cuenta de cara a futuras mejoras. Esperamos volver a verles muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Sunny Pawar
hace 3 años - 5 (Experiencia positiva)
Very nice place, nice rooms, nice meals, superb… good for spending holidays far from crowd…
Respuesta de FERGUS Club Pineda Splash
Dear Sunny, Thanks for sharing your experience with us in Google. We are glad to know that your stay was perfect and that you enjoyed our food and our installations. We work day by day to try to offer the best service, so we are happy to know that it was your case. We really hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Camelia Elena
hace 3 años - 4 (Experiencia positiva)
Jesus bosch
hace 3 años - 5 (Experiencia positiva)
Lo hemos pasado muy bien
Respuesta de FERGUS Club Pineda Splash
Hola Jesus, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) Esperamos volver a recibirle muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Florin Vasoti
hace 3 años - 1 (Experiencia negativa)
Awfull staff at the reception desk. I asked for a quiet room and they didn't want to change it. Disgracefull attitude of a disgracefull employee together with a so called "supervizer", almost shouting at me during conversațion. It took 60 minutes for check-in. Agressive behaviour of the staff. Definetely not a 4 star hotel! Just another place to cheat and insult tourists...
Respuesta de FERGUS Club Pineda Splash
Dear Florin, Thanks for sharing your opinion with us. We are sorry to hear that you had any inconvenience with our staff, this kind of change are always subject to availability, we always do our best to try to make it possible, but there are some times that there is not. We always recommend writing down this kind of requests in the comments when you do the reservation. However, we work day by day to try to offer the best service, so we take note about your comment to have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Isabelle Bay
hace 3 años - 4 (Experiencia positiva)
Bon séjour, rien à redire à partir du moment ou nous avons changé de chambre car nous voulions des lits séparés alors qu on nous savait attribué un grand lit, beaucoup moins bien pour une bonne nuit de sommeil, le personnela été au top.on y reviendra sûrement
Respuesta de FERGUS Club Pineda Splash
Isabelle, Merci pour votre commentaire ! Nous sommes fiers de vous savoir satisfait de votre expérience chez nous. Très bonne journée, L'équipe Hotel Pineda Splash - 30º hotels
Luis Fernando Puello Salazar
hace 3 años - 5 (Experiencia positiva)
stephen craven
hace 3 años - 5 (Experiencia positiva)
Catherine Chaudier
hace 3 años - 5 (Experiencia positiva)
Laura Taylor
hace 3 años - 5 (Experiencia positiva)
Amazing hotel! Definitely a 4* Just got home and looking to book again! The Staff are amazing so polite and helpful, friendly and the hotel is spotless. We took our 2 1/2 year old and she loved it. Great pools, great food & drinks and fabulous entertainment staff!! Can't wait to come back. 😄 Also, a child hurt his head while we stayed there and the staff were amazing and so helpful, ambulance was called and arrived shortly on scene. English guests also helped out and in return the hotel gave my family some thank you gifts for our support to the family and staff as it was a distressing time. *The little boy was okay and just needed stitches and was only at the hospital a couple of hours. *** just please have insurance as ambulance staff did request this for the treatment and additional fees did need to be paid*** thank you again for our amazing first family holiday abroad and can't wait to see you next year! Laura, Mark and Olivia 😁
Respuesta de FERGUS Club Pineda Splash
Dear Laura, Thanks for sharing your experience with us. First, we want to thank you this kind words about our staff. We also want to thank you the help offered during your stay. We are glad to know that you enjoyed our installations and the entertainment. For us, it is so important to read the opinions of our guests to try to improve our services, and it is comforting to know that in your case it was an incredible experience. We hope to see you next year in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Mairis Kuriga
hace 3 años - 5 (Experiencia positiva)
Eduardo Ramos
hace 3 años - 5 (Experiencia positiva)
Giacomo Fortunato
hace 3 años - 5 (Experiencia positiva)
alan lipscomb (Alan)
hace 3 años - 5 (Experiencia positiva)
Een heel goede hotel met vriendelijke mensen aan de receptie, eetzaal, houscleaning, Overal genomen een hotel dat wel 5 sterren verdiend En het eten is voortreffelijk om je vinger af te likken . Dus een TOP HOTEL
Respuesta de FERGUS Club Pineda Splash
Hello alan, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments due to satisfy your needs it's our ambition.! See you soon Bests, Hotel Pineda Splash
Uwe Weiske
hace 3 años - 4 (Experiencia positiva)
Schönes Hotel günstig, unweit vom Strand
Respuesta de FERGUS Club Pineda Splash
Lieber Uwe, Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir freuen uns zu wissen, dass Sie einen guten Aufenthalt hatten und Ihren Urlaub genossen haben. Wir hoffen, Sie bald wieder im Hotel Pineda Splash begrüßen zu dürfen. Herzlich, Hotel Pineda Splash
Lesley Hartley
hace 3 años - 2 (Experiencia negativa)
Wasn't as described. food not marvellous and location was poor nothing to do entertainment OK for kids but not for adults
Respuesta de FERGUS Club Pineda Splash
Hello, We're sorry to know that your visit didn't meet your expectations...We apologize, we always try to entertain children and adults with our daily activities, but we will take your comments into account. You have a good day, Hotel Pineda Splash
Manuel Coulon
hace 3 años - 5 (Experiencia positiva)
Nic Ponticakis
hace 3 años - 4 (Experiencia positiva)
Manel Del Rio
hace 3 años - 3 (Experiencia positiva)
Youssef El Haniti
hace 3 años - 5 (Experiencia positiva)
leila pascal
hace 3 años - 5 (Experiencia positiva)
Silvia L.R
hace 3 años - 5 (Experiencia positiva)
Nos gustó todo,la habitación no muy grande pero sí confortable y limpia,servicio de limpieza diario. La comida en general bastante bien y variada. Las instalaciones espectaculares y sobretodo las actividades para niños y familias. El equipo de animación un 10,el alma del hotel. El chico de recepción de la noche,Juan,especialmente atento y simpático. Nos ha encantado toda la estancia. Volveremos
Respuesta de FERGUS Club Pineda Splash
Hello Silvia, Thank you very much for your kind words, we are glad to hear your coments due to satisfy your needs it's our ambition. I will share this with our team as well. We wish you a lovely day, Hotel Pineda Splash
eddy jobeni
hace 3 años - 3 (Experiencia positiva)
Sil Toan
hace 3 años - 5 (Experiencia positiva)
👍 Tot perfecte. Ens ho hem passat genial!
Respuesta de FERGUS Club Pineda Splash
Estimat Sil, Gràcies per les seves amables paraules i compartir la seva experiència, ens alegra saber que desde l'hotel hem satisfet les seves expectatives. L'esperem aviat Hotel Pineda Splash
Eren Kurtoğlu
hace 3 años - 5 (Experiencia positiva)
margot janssen
hace 3 años - 3 (Experiencia positiva)
Slechte service
Respuesta de FERGUS Club Pineda Splash
Hi margot, Thank you for taking the time to share your suggestion. We're really sorry for the experience you had in our establishment. Repeating our apologies, we wish you a good day.
Jeffrey Elzinga
hace 3 años - 5 (Experiencia positiva)
Enorm leuke hotel voor de familie. Uitermate geschikt voor kinderen van alle leeftijden.
Respuesta de FERGUS Club Pineda Splash
Dear J E, Thanks for taking the time to share your experience in Hotel Pineda Splash. We are happy to know that the location of the hotel and its target makes you enjoy your holidays with us. We hope to see you next year in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Carme Moreno
hace 3 años - 4 (Experiencia positiva)
Adrian Buszman
hace 3 años - 2 (Experiencia negativa)
nice rooms but very small, food mediocre and we noticed that the rice and pasta were mixed with yesterday's. Restaurant service insufficient and not nice can't cope with the amount of people in the restaurant. The hotel is great for families with children, lots of fun / activities 5 stars.
Respuesta de FERGUS Club Pineda Splash
Dear Adrian, Thanks for sharing your experience with us. We are glad to know that the activities were up to your expectations and helped you to have a good stay. On the other hand, we are sorry to know that we did not achieve your expectations and that you had any inconvenience with the restaurant and its food. We take note about it, and we will have it in mind for future improvements. If you want to give us a second chance, we will be glad to welcome you in our establishment. Yours sincerely, Hotel Pineda Splash
Navid Azizi
hace 3 años - 5 (Experiencia positiva)
Nice hotel Good location. Not much choice for lunch or dinner. Ahmed was very helpful and friendly.
Respuesta de FERGUS Club Pineda Splash
Dear Navid, Thanks for having the time to share your experience with us in Google. We are glad to know that the location and our staff were up to your expectations. However, we take note about the variety of the restaurant to have it in mind for future improvements. We really hope to see you soon in our establishment. Yours sincerely, Hotel Pineda Splash
Julia Duran
hace 3 años - 5 (Experiencia positiva)
Hotel familiar, personal muy agradable y competente. Muy recomendable.
Respuesta de FERGUS Club Pineda Splash
Estimada Julia, Muchas gracias por la confianza en nuestro Hotel Pineda Splash. En primer lugar, queremos agradecerle sus amables palabras hacia nuestro personal, trabajamos a diario para ofrecer un servicio inmejorable que provoque una sensación de relax y disfrute en nuestros huéspedes. Esperamos muy sinceramente volver a verle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Przemek Rzepka
hace 3 años - 5 (Experiencia positiva)
Viviana Jaumandreu
hace 3 años - 5 (Experiencia positiva)
Todo de diez... Me encanto.
Respuesta de FERGUS Club Pineda Splash
Estimada Viviana, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que cumplimos sus expectativas y que pudo disfrutar de sus vacaciones con nosotros. Esperamos verla de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Arkadiusz Nicewicz
hace 3 años - 5 (Experiencia positiva)
The best value money can buy. We came to visit Barcelona, but this place is 3-4 times cheaper, so it is profitable to sleep here and rent a car and drive to Barcelona for a day.
Respuesta de FERGUS Club Pineda Splash
Dear Arkadiusz, Thanks for taking the time to share your experience with us. We are happy to know that your stay with us was excellent and comfortable thanks to our location. We hope to see you soon again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
antonio giuriato
hace 3 años - 4 (Experiencia positiva)
David Lapaz Grau
hace 3 años - 2 (Experiencia negativa)
En general un hotel muy mediocre, la gestión bastante mala. La comida muy muy sencilla y descuidada. Las ensaladas con hojas pasadas, lo que no se come al mediodía lo ponen en la cena presentado en otro formato o en vasitos para gastarlo. Relación calidad precio algo descompensada. Muchísimo ruido, en la habitación se oye todo y las vistas agobiantes por abrir el balcón y tener en frente la piscina con todo el mundo que te puede ver. Poca variedad de comida en el buffet y poco cuidado al cliente y las instalaciones. Habitaciones muy pequeñas. Puntos buenos: LA LIMPIEZA ES MUY BUENA, ENHORABUENA AL SERVICIO DE LIMPIEZA. En temporada baja puedes encontrar precios bastante asequibles. Puntos malos: EL COLCHON ES DE MUELES SUPER ANTIGUOS DORMI FATAL, NO DESCANSE NADA ESOS DIAS Y DOLOR DE ESPALDA ASEGURADO. Deberían cambiar colchones, cuidar más la restauración con más variabilidad más tipos de frutas postres primeros y segundos platos saludables.. y mejorar el ruido y separar más los espacios comunes para evitar las aglomeraciones a ese nivel ...
Respuesta de FERGUS Club Pineda Splash
Estimado David, Gracias por la confianza en nuestro establecimiento y por dedicar tiempo a compartir su experiencia con nosotros. Lamentamos no haber cumplido sus expectativas y que se haya encontrado con algún inconveniente que haya provocado tal imagen de nuestro hotel. En el momento en el que aparece cualquier inconveniente que pueda condicionar su estancia siempre recomendamos acudir tanto a recepción como a nuestro departamento de "Guest Experience", que harán todo lo que esté en sus manos para hacer de su estancia una experiencia inmejorable . Contamos con servicio recepción 24 horas, entonces, es importante informar cuando se encuentran con problemas relacionados con el ruido, para así, poder solventarlos con la mayor brevedad posible. El equipo de Hotel Pineda Splash trabaja a diario con el principal objetivo de proporcionar una estancia agradable y cómoda a todos nuestros huéspedes. Por ello, tomamos nota de su comentario para tenerlo en cuenta de caras a futuras mejoras. Si desea darnos una nueva oportunidad, estaremos encantados de darle la bienvenida en Hotel Pineda splash. Muy cordialmente, Hotel Pineda Splash
Jp
hace 4 años - 4 (Experiencia positiva)
Ideal per familia amb petits. Corrrcta servei, calitat preu. Habitations molt correctes.
Respuesta de FERGUS Club Pineda Splash
Estimat client, Moltes gràcies per compartir la seva meravellosa experiència amb nosaltres mitjançant Google. Ens complau conèixer que la seva experiència va estar positiva i que tant les instal·lacions com el servei proporcionat han estat d'ajuda per acabar de gaudir les seves vacances. Esperem tornar-lo a veure pròximament a l'Hotel Pineda Splash. Molt cordialment, Hotel Pineda Splash
Ness NAKAMORI
hace 3 años - 3 (Experiencia positiva)
Notre chambre donnait sur la piscine et l'aire de jeux. assez bruyant. personnel d'animation au top. Bravo à chocolatito ! le service en restauration n'est pas toujours au top. les 2 gardes à l'entrée sont à l'affût et vraiment trop suspicieux. Nourriture variée et assez bonne sauf les desserts... les mousses artificielles... beurk... Et on nous a volé dans la chambre des chaussures neuves Vans. on ne peut rien laisser dans les voitures ni dans les chambres...
Respuesta de FERGUS Club Pineda Splash
Bonjour, Nous vous remercions d'avoir publié ce témoignage ! Nous regrettonsle bruit mais nous sommes heureux de savoir que l'équipe d'animation a rendu vos vacances agréables. Nous sommes désolés de vous avoir incommodé avec le personnel de cuisine mais nous avons vraiment besoin de personnel de sécurité pour garder le contrôle dans le restaurant. Nous sommes heureux de savoir que vous avez apprécié le restaurant dans l'ensemble, et nous sommes désolés que vous ayez vécu un tel événement dans la salle. Nous prendrons note de vos remarques, qui nous permettront de nous améliorer, merci beaucoup. Notre équipe espère avoir la chance de vous accueillir de nouveau, ce sera pour nous l'occasion de vous convaincre pleinement. À bientôt, Hotel Pineda Splash
Martin Otti
hace 3 años - 5 (Experiencia positiva)
Meri väga lähedal. Kiire ühendus Barcelonaga. Hotelli õuealal kolm basseini ja palju tegevust lastele. Buffee söögid maitsvad ja rikkalik valik.
Respuesta de FERGUS Club Pineda Splash
Dear Martin, Thanks for taking the time to share your experience with us. We are happy to know that your stay in Hotel Pineda Splash was perfect and that the location, the installations of the hotel and the services of the animations made your stay so comfortable. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Hector Llop
hace 3 años - 5 (Experiencia positiva)
Muy buena experiencia. Hotel con todo tipo de actividades para toda la familia. Habitaciones comodas y con todo lo necesario para una estancia estupenda. Todo muy limpio y organizado. Buen servicio de restaurante y bar con mucha actividad. Todo genial,pero por encima de todo,el personal. Estuvimos 3 noches y la gente fue muy agradable y siempre dispuesta a ayudar y cubrir nuestras necesidades con una sonrisa. Todo el personal sin excepción, desde recepción pasando por el equipo de animación (espectacular,mis hijos os adoran), restaurante,bar,cocineros del buffet y limpieza. Puede ser que haya hoteles mejores pero dudo que encuentre un personal mas predispuesto y amable en cualquier otro hotel. Espero que nos volvamos a ver.
Respuesta de FERGUS Club Pineda Splash
Estimado Hector, Muchas gracias por sus amables palabras y por compartir su experiencia en Google. Nos complace conocer que tuvo una agradable estancia en Hotel Pineda Splash y que tanto el personal como las instalaciones del establecimiento le ayudaron a disfrutar al máximo de sus días con nosotros. El equipo de Hotel Pineda Splash trabaja a diario para proporcionar el mejor servicio posible, por ello, nos alegra saber que en su caso fue excelente. Esperamos muy sinceramente volver a recibirle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Maria “Hola”
hace 4 años - 4 (Experiencia positiva)
Muy bueno en general
Respuesta de FERGUS Club Pineda Splash
Hola conchi, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! El equipo de Hotel Pineda Splash
Mihaela Vlaic
hace 4 años - 1 (Experiencia negativa)
Leyendo las reseñas de otros viajeros ya esperaba que las habitaciones fueran pequeñas...pero teniendo en cuenta que es un hotel familiar, son minúsculas! La limpieza brilla por su ausencia, considero que es es por la falta de personal, el hotel es muy grande y parece que no dan abasto. Las colchas tenían manchas, las almohadas pelos, la ducha no estaba limpia para nada, y tras dos minutos de caminar por la habitación nos quedaron los calcetines negros. Las sillas de la cafetería están todas absolutamente pegajosas, el tobogán (el que no es de agua) está tan sucio y negro que creo que es la razón por la que casi ni resbala. Poco más y la ventana del ascensor panorámico se vuelve opaca. Nos ofreceron cuna ( viajamos con un niño de 2 años y un bebé) pero no estaba en la habitación cuando llegamos. Las sábanas que nos ofreceron olían a comida+ guardadas desde hace mucho. El personal de recepción, y los demás muy bien. En el restaurante noté que nos metían un poco de prisa pero bueno...sin queja, se entiende bajo estrés! El problema de éste hotel viene desde arriba, mostrando una pésima gestión, nula inversión en limpieza( creo que el personal agradecería más reconocimiento en la empresa y más recursos destinados a ésto). A veces se agradece menos ocio pero más cosas básicas. Desde luego no volveremos y acortaremos la estancia ya que no somos el tipo de cliente al que destina esfuerzos este hotel. Ánimo a todos los trabajadores que hemos visto dando lo mejor de ellos :)
Respuesta de FERGUS Club Pineda Splash
Querida Mihaela, Gracias por dedicar su tiempo a compartir su experiencia en nuestro establecimiento. Lamentamos saber que tuvo algún inconveniente con las instalaciones y la limpieza. Cuando se encuentran con cualquier inconveniente, siempre recomendamos informar tanto en recepción como a nuestro departamento de "Guest Experience", que del mismo modo que todos los departamentos del hotel, harán todo lo posible para hacer de su estancia un recuerdo inmejorable. De todos modos, tomamos nota de su comentario para tenerlo en cuenta en futuras mejoras. Si desea darnos una segunda oportunidad, estaremos encantados de dársela para que pueda comprobar así, las mejoras realizadas. Muy cordialmente, Hotel Pineda Splash
Sergio GONZALEZ SANTOS
hace 4 años - 5 (Experiencia positiva)
Mabel Rios
hace 4 años - 4 (Experiencia positiva)
Las habitaciones son correctas tienen todo todo lo necesario, con balcón que da a la piscina y donde da el sol La atención de los recepcionistas muy amable y el bar con bastante ambiente. El hotel está muy cerca de la playa.
Respuesta de FERGUS Club Pineda Splash
Estimada Mabel, Muchas gracias por sus amables palabras y por la confianza depositada en Hotel Pineda Splash. En primer lugar queremos agradecerle sus amables palabras hacia nuestro personal y su estancia en el establecimiento. Para nosotros es muy importante conocer su experiencia para ver en que puntos podemos mejorar, por ello nos complace saber que su estancia fue prácticamente inmejorable. Esperamos recibirla nuevamente muy pronto en Hotel Pineda Splash. Muy cordialmente, El equipo de Hotel Pineda splash
Kian O'connor
hace 4 años - 1 (Experiencia negativa)
Avoid. My wife had an accident and broke her leg in the hotel the receptionist told me to call an ambulance myself. When she came back from the hospital by taxi (with out crutches) she ouldnot contact me by phone. The night receptionist wouldn't call to my room or assist, he watched her crawl to the lift on her hands and knees crying in pain. The next morning I asked reception for one of the two mobility scooters they had at the entrance and they would not give me one. Not safe it was a holiday from hell due to lack of help after she slipped on one of many loose LAMINATE floor boards in the hotel corridors. Not as much as a first aid kit was offered. If you have young children please avoid
Respuesta de FERGUS Club Pineda Splash
Hello Kian, We're sincerely sorry for this inconvenience and we fully understand your dissatisfaction. We'll forward your comment to the service concerned and ensure that it doesn't happen again. We hope that you'll give us the opportunity to make you change your mind. Best regards
Katie Clarke
hace 4 años - 5 (Experiencia positiva)
Absolutely perfect hotel resort. Nice rooms, great entertainment and very friendly and attentive staff 😀
Respuesta de FERGUS Club Pineda Splash
Dear Katie, Thank you very much for having the time to share your comment about your stay with us. We are glad to know that the staff and the entertainment made your stay perfect and helped you to enjoy it. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Xavier Osset Carol
hace 4 años - 5 (Experiencia positiva)
El que diga, que este hotel no vale nada, creo que no sabe lo que dice, sinceramente para repetir sin pensarlo dos veces, solo dar las gracias.
Respuesta de FERGUS Club Pineda Splash
Hola Xavier, ¡Muchas gracias por su bonito comentario, nos saca una sonrisa! Que tengas un buen día, Hotel Pineda Splash
JOSE ALBUJA GONZALEZ
hace 4 años - 5 (Experiencia positiva)
Maravilloso para compartir en familia
Respuesta de FERGUS Club Pineda Splash
Estimado Jose, ¡Gracias por su comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de su agrado. Un saludo, El equipo Hotel Pineda Splash - 30º hotels.
Singh swali
hace 4 años - 4 (Experiencia positiva)
We visited this hotel for a week and it is a nice and clean hotel. Decent modern rooms and always cleaned. Outdoor pools and slides and entertainment for kids. Staff are always willing to help with great customer service. The drinks bar is good and entertainment shows in the evening. The food and desserts are lovely, we always had someone at the door who always helped us known as Afzal Ahmed he was always willing to help us and was very polite. If you have any problem in the restaurant he will always help you. However, the negative impact was the air conditioning. As this is warm place and I had asked the staff to put the air conditioning on and they would not allow as they have a specific season in July time for that facility. They did not even give a
Respuesta de FERGUS Club Pineda Splash
Dear Singh, Thanks for sharing your experience with us. We are glad to hear that everything in your stay was perfect and that the service was up to your expectations. Concerning the air conditioning, we use a central system that works with two different seasons: the cold and the hot season. That means that if we change the season for 1 room it will change to all of them. For that reason, we normally follow this two seasons depending on the temperature of the moment. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Sukhdev Singh
hace 4 años - 4 (Experiencia positiva)
Service at the hotel is great especially Afzaal Ahmad. His service alone was exceptional in the restaurant. Location is good too just a 5 minute walk from the train station and a beach nearby.
Respuesta de FERGUS Club Pineda Splash
Dear Sukhdev, Thank you for having the time to share your experience with us in Google.com We are glad to hear that the location and our staff were up to your expectations. We hope to see you soon in HotelPineda Splash. Yours sincerely, Hotel Pineda Splash
EVA LAVADO MAYA
hace 4 años - 4 (Experiencia positiva)
Hola..el hotel con mucho encanto, habitacion muy bonita y los aseos preciosos todo nuevo, las instalaciones genial con tres piscinas todas muy hermosas muchas hamacas... Tema check in muy lento.., personal muy amable, animacion algo floja...buffet muy bueno pero siempre lo mismo... Estuve con mis hijos y ellos hicieron amigos y se lo pasaron en grande... En general todo muy bien...
Respuesta de FERGUS Club Pineda Splash
Estimado Panditos Crush, Muchas gracias por la confianza y por reservar con nosotros. Nos alegra saber que su estancia en Hotel Pineda Splash fue inmejorable y que pudo disfrutar de sus vacaciones en Pineda de Mar. Trabajamos a diario para proporcionar los mejores servicios, por ello nos complace leer que las instalaciones, el buffet y el personal estuvieron a la altura de sus expectativas. Esperamos muy sinceramente recibirle de nuevo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Carmen
hace 4 años - 1 (Experiencia negativa)
La habitación muy sucia y muy pequeñas la comida fatal ,he venido para una semana y estoy 2 días no aguantamos más no se la aconsejo a nadie a y perros por todo sitios vacaciones no aprovechadas
Respuesta de FERGUS Club Pineda Splash
Estimada Carmen, Gracias por su confianza en Hotel Pineda Splash. Lamentamos conocer que no cumplimos sus expectativas. En primer lugar, nuestro establecimiento es un hotel pet-friendly donde las mascotas están admitidas, de todos modos, en el caso de tener cualquier inconveniente con ruidos por ejemplo, siempre recomendamos informar en recepción o en nuestro departamento de "guest experience" para intentar solucionar-lo con la mayor brevedad posible y garantizar así su comodidad. Del mismo modo, tomamos nota de su comentario para tenerlo en cuenta para futuras mejoras, Esperamos que nos brinde una nueva oportunidad para poder así ver los cambios realizados. Muy cordialmente, Hotel Pineda Splash
tania suazo
hace 4 años - 4 (Experiencia positiva)
Carpez Carpez
hace 4 años - 5 (Experiencia positiva)
Un hotel excelente, hemos estado ahora para semana santa y la verdad que no puedo decir nada malo. Animación para los pequeños,(mayores de 4 años para estar solos- bebés acompañados con adulto). La comida excelente tanto en platos ya cocinados como la plancha, y lo que más nos gustó que disponen de una mesa infantil donde hay vasos, cubiertos y boles para los más pequeños mis niños disfrutaron en ir a cogerlos solo y ser ellos mismos quien lo pueda coger genial!! Habitaciones sin comentarios excelentes, colchón se dormía genial, blandito...teníamos una explanada llenas de sofás, y una piscina, genial todo...volvería a ir con mis hijos sin duda ninguna!!
Respuesta de FERGUS Club Pineda Splash
Estimado Carpez, El equipo de Pineda Splash le agradece sus amables palabras y la confianza en nuestro establecimeinto. Nos complace saber que la animación, la comida y nuestras instalaciones le ayudaron a tener una vacaciones excelentes. Le esperamos nuevamente muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Rafael Pérez
hace 4 años - 3 (Experiencia positiva)
Voy a explicar de dónde sale la puntuación que les di: Instalaciones y ubicación un 4, bastante correcto todo aunque pocas cosas que hacer por la zona del hotel, hay que coger el coche si buscas algo de ambiente. Comida y buffet un 3, podria haber sido un 4 de no ser por los postres que eran bastante flojos Personal un 5, todos unos grandes profesionales sin excepción, se nota que han recibido una buena formación para satisfacer al cliente, muy educados y atentos, mención especial para José (el nuevo), el camarero del comedor, que aún viéndolo todos los días y en todos los servicios, siempre tenía una sonrisa que ofrecer, grandísimo profesional. Y para acabar, DIRECCIÓN DEL HOTEL UN 0, si si, cero, por una organización nefasta, por no tener previsión ni saber solucionar problemas. Un ascensor estropeado durante toda la semana santa y no disponían de un plan b por si la empresa con quién tienen contratado el mantenimiento no puede solucionarlo. Falta de personal que provocaba que el poco personal que tenían tuviera que hacer turnos inacabables, hoy en día hay ETT's que tienen servicios de guardia las 24 horas del día. Platos en el buffet de los que solo podían disfrutar los del primer turno, si no hay tarta de manzana para los dos turnos no la saquen o tengan la previsión de repartirla. Falta de organización en los check-in y checkout con largas colas. Turnos de comedor que nadie respetaba ni hacia respetar. Como ven, lo que hubiera sido un 5 se convierte en un 3 por un equipo directivo al que le queda muy grande este hotel, tienen unas buenas instalaciones, una buena comida y un personal genial, cuando los que dirigen sean capaces de hacer bien su trabajo seguro que esto será otra cosa. Yo no volveré a este hotel, pero repetiré en la cadena 30° porque no creo que el equipo directivo pueda ser tan justito en otro establecimiento.
Respuesta de FERGUS Club Pineda Splash
Estimado Rafael, Muchas gracias por compartir con el resto de huéspedes. Para el equipo del Hotel Pineda Splash es muy importante conocer al detalle sus experiencias para así tenerlo en cuenta de caras a futuras mejoras. Nos complace saber que las instalaciones y la ubicación del establecimiento y sobretodo el personal del hotel provocaron una estancia agradable en sus vacaciones de Semana Santa. Trabajamos a diario para mejorar nuestro servicio y garantizar así su comodidad, por ello nos alegra conocer que fue su caso. Respecto al ascensor, cuando nos encontramos una avería de tal calibre o similar, mantenemos el ascensor cerrado hasta su completa reparación por seguridad de todos nuestros huéspedes. De todos modos, siempre hacemos todo lo posible para que el problema se resuelva con la mayor brevedad posible. En relación a lo mencionado por los turnos de comida, se establecieron dichos turnos con el principal objetivo de evitar la masificación de huéspedes en la entrada del restaurante debido a la situación COVID-19. Actualmente, disponemos de un solo turno de comida. Esperamos que nos brinde una segunda oportunidad para poder comprobar de primera mano todas las mejoras realizadas. Un cordial saludo, Hotel Pineda Splash
Mireia Jorba
hace 4 años - 3 (Experiencia positiva)
Destaco sobretodo a todo el personal del hotel, desde la recepcionista Elsa, el personal del Bar, la limpieza también, y destacó a José "el nuevo", un chico que está en sala, de verdad, un 10, el primer día que llegamos, llevaba la sala el sólo y en todo momento no le faltó una sonrisa, pues el resto de personal de sala o estaba de baja o se habían ido. Felicidades José, llegarás lejos!. Dicho esto, la dirección del hotel un cero patatero. Un hotel tan bonito, con tantas habitaciones y tantos huéspedes y solo funcionaba un ascensor, en el comedor no se respetaban turnos, lo q conllevaba que si entrabas en el supuesto segundo turno, faltaban comida. La habitación donde nos hospedamos no había una triste postada para poner las cosas del neceser, una habitación "Deluxe"..., El aire acondicionado no funcionaba, solo calefacción. En resumen, el personal un 10, la dirección nefasta. A día de hoy, después de 5 días de vacaciones, solo un ascensor funcionando. No sé si volveré a repetir, la verdad.
Respuesta de FERGUS Club Pineda Splash
Estimada Mireia, Muchas gracias por la confianza en Hotel Pineda Splash y por sus amables palabras hacia nuestro personal. Nos complace conocer que su estancia en Hotel Pineda Splash fue agradable y cumplió sus expectativas. Respecto a los inconvenientes con los que se encontró , lamentamos conocer que las instalaciones de la habitación no estuvieron a su gusto, tomaremos nota de todos sus comentarios para así tenerlos en cuenta para futuras mejoras. Todo el equipo de Pineda Splash trabaja a diario con el principal objetivo de ofrecer el mejor de los servicios. Con respecto al aire acondicionado, funciona con un sistema centralizado que provoca que en el caso de tener que realizar un cambio de calor a frío se realice en todo el hotel. Por éste motivo y con el objetivo de conseguir su máxima comodidad, funcionamos con un sistema de dos temporadas, la temporada fría y la temporada caliente. Esperamos volver a recibirla nuevamente en nuestro establecimiento. Un cordial saludo, Hotel Pineda Splash
Veronica Lopez rodriguez
hace 4 años - 1 (Experiencia negativa)
La comida muy repetida 4 dias comiendo lo mismo .Luego habia un mickey y no permitieron hacer una foto con el (solo pagando) luego aire acondicionado tampoco dijeron que era sistematizado y q hacia frio afuera y q estaba en modo calefacion .
Respuesta de FERGUS Club Pineda Splash
Estimada Veronica, Muchas gracias por la confianza depositada en Hotel Pineda Splash. Para nuestro Hotel Pineda Splash es muy importante conocer la experiencia del cliente para tenerla en cuenta para futuras mejoras. En su caso, lamentamos conocer que no cumplimos sus expectativas. Respecto a las comidas, tomamos nota de su comentario y lo tendremos en cuenta para futuras mejoras. En relación a lo ocurrido con Mickey, se trata de una empresa externa que ofrece dicho servicio a modo de animación, con lo cual y de la misma manera que el resto de servicios extras (parking, safe, etc.) cuentan con un coste adicional. Para terminar, el aire acondicionado como le explicaron funciona con un sistema centralizado que provoca que en el caso de tener que realizar un cambio de calor a frío se realice en todo el hotel. Por éste motivo y con el objetivo de conseguir su máxima comodidad, funcionamos con un sistema de dos temporadas, la temporada fría y la temporada caliente. Esperamos haber resuelto sus dudas y volver a verle muy pronto en Hotel Pineda Splash para que así pueda ver las mejoras realizadas de primera mano. Muy cordialmente, Hotel Pineda Splash
Matthew Corton
hace 4 años - 4 (Experiencia positiva)
4 stars for a '4 star' hotel. Staff were mostly pleasant, we went in April where everything is definitely lower effort than June onwards. We were kicked off the table tennis after half an hour because that is apparently too long. Think we paid enough to warrant being on the table tennis a tad longer but oh well. It didn't spoil the holiday. The food was often lacking any variety but overall its a good place to go for pineda de mar. Just don't bother in April would be my advice
Respuesta de FERGUS Club Pineda Splash
Dear Matthew, Thank you for sharing your experience in Hotel Pineda Splash with us. We are glad to know that your holiday with us were great. We are also happy to know that the personnel was up to your expectations and helped you to have a good stay. Concerning the variety of the food, from Hotel Pineda Splash we always try to improve our service, for that reason, we take note about your comment, and we will have it in mind for future improvements. Finally, when there is any problem during your stay we always recommend informing about it in the reception or to our guest experience department, they will do their best to try to make your stay as comfortable as we can. We hope to see you soon again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
alejandro alvarado
hace 4 años - 4 (Experiencia positiva)
Reserve una habitación con vista ala piscina , me dieron otra interior o sea sin vista , a mi petición de esta me respondieron en recepción que no había disponibles !
Respuesta de FERGUS Club Pineda Splash
Estimado Alejandro, Muchas gracias por compartir su experiencia en Google.com Debida a la gran ocupación durante las fechas elegidas es posible que no hubiera disponibilidad de la habitación contratada. De todos modos y frente a dichas situaciones, siempre asignamos habitaciones superiores a la elegida con el principal objetivo de garantizar su máxima comodidad. Si desea darnos una segunda oportunidad para poder comprobar que se trató de un hecho puntual estaremos encantados de recibirles de nuevo. Disculpe las molestias, Hotel Pineda Splash
Begonya Sotospascual
hace 4 años - 4 (Experiencia positiva)
Semana Santa,moltíssima gent,només un ascensor😞,ens vam allotjar en dues habitacions the luxe,habitacions molt netes,mobiliari nou un 10,llástima que les vam demanar contiguas i ens vam posar en diferentes plantes 😪 personal molt atent,menjar home s'enten amb tanta gent posem un 7 Habitacions 10 Personal. 10 Menjar 6
Respuesta de FERGUS Club Pineda Splash
Estimada Begonya, Moltes gràcies per les seves amables paraules en referència a la seva estança al nostre establiment i per confiar en l'Hotel Pineda Splash per a les seves vacances. Ens complau saber que les nostres instal·lacions, i l'atenció rebuda pel personal van ajudar al fet que les seves vacances a Pineda de Mar hagin estat molt bones i hagi pogut gaudir de la Setmana Santa. En relació amb la petició d'habitacions juntes, tot i que sempre ho tenim en compte, és una petició subjecta a disponibilitat. Sempre fem tot el possible perquè aquestes peticions es puguin complir, però hi ha vegades que a causa de la disponibilitat i ocupació no és possible. Esperem tornar-la a veure molt aviat a l'Hotel Pineda Splash. Molt cordialment, Hotel Pineda Splash
kay kaur (Jaan)
hace 4 años - 4 (Experiencia positiva)
Pineda splash holidaying was ok but lack of English were ever u go it's only there language, No English @all
Respuesta de FERGUS Club Pineda Splash
Dear Kay Kaur, Thank you very much for sharing your experience in Hotel Pineda Splash. We are glad to know that your holliday in Hotel Pineda was ok, we work everyday to try to offer the best service possible. Concerning the English, to our Hotel Pineda Splash it is so important to have knowladge of languages, for that reason, we take note about it and we will have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash in order to see the improvements and that it was something punctual. Yours sincerely, Hotel Pineda Splash
Elena Tejero Ardines
hace 4 años - 4 (Experiencia positiva)
El hotel está hermoso. La comida es sensacional, todo está rico y mucha variedad. Jose del restaurante muy majo. Habitación amplia y nueva, lo que no me gustó es el ascensor que había 2 pero solo funcionaba uno y te pasabas mucho tiempo esperando y un señor alto a la entrada del restaurante muy seco y desagradable, los demás todos muy amables.
Respuesta de FERGUS Club Pineda Splash
Estimada Elena, Muchas gracias por dedicar su tiempo a compartir su experiencia con nosotros en Google.com. En primer lugar, queremos agradecerle personalmente las amables palabras dirigidas a nuestro personal y al trato y servicio proporcionado. Desde Hotel Pineda Splash siempre miramos de ofrecer el mejor de los servicios con el objetivo de garantizar unas agradables, cómodas y reconfortarles vacaciones. Es por ello que nos alegra comprobar que en su caso se cumplieron sus expectativas. En relación a los ascensores, cuando aparece una avería de tal calibre se mantiene el ascensor cerrado hasta su completa reparación por seguridad de nuestros huéspedes. De todos modos, siempre hacemos todo lo posible para que el problema se resuelva con la mayor brevedad posible. Esperamos volver a recibirle de nuevo para que pueda comprobar las mejoras realizadas. Muy cordialmente, Hotel Pineda Splash
samcau goffinet
hace 4 años - 4 (Experiencia positiva)
Lieux magnifiques et très bien situé dans la ville. Personnel ne parlant pas français mais toujours serviable et aimable. Idéal pour des vacances en famille comme en couple. Restaurant avec des menus qui change tous les jours. Vues magnifiques et fenêtres bien insonorisée. Mieux insonorisée les portes et les murs qui donnent sur le couloir et ça serait parfait.
Respuesta de FERGUS Club Pineda Splash
Bonjour samcau Merci pour votre commentaire. Nous sommes heureux de pouvoir vous satisfaire car c'est notre ambition. Nous sommes heureux de savoir que les installations ont été à votre goût et nous espérons vous revoir bientôt, nous prenons note de votre commentaire. Cordialement, Hotel Pineda Splash - 30º hotels
AGNES MORINIERE
hace 4 años - 4 (Experiencia positiva)
bien situé entre mer et centre. Notre chambre donne sur le parc enfants donc assez bruyants. piscine trop froide à pâques. activités sportives supprimés si il pleut. aucune info à ce sujet. pour les personnes en demi pension ou pension complète on nous oblige à commander des bouteilles d'eau à 2.20le L. Pas de possibilité de prendre de l'eau en carafe. Les 2 intendants du resto surveillent tout ! Assez bon et varié. Chambre propre.
Respuesta de FERGUS Club Pineda Splash
Bonjour AGNES, Merci d'avoir pris le temps de nous laisser votre avis. Nous regrettons l'annulation des activités, mais s'il n'y a pas de conditions météorologiques, nous ne voulons pas mettre les clients en danger. Sur la question de l'eau, ils sont le seul type que nous ayons, désolé pour le dérangement. Nous sommes heureux de savoir que le restaurant et la salle ont été à votre goût. Nous espérons vous voir bientôt, un salut cordial Bonne journée, Hotel Pineda Splash
Jaime Aldeguer
hace 4 años - 2 (Experiencia negativa)
Sergi Creus Gutierrez
hace 4 años - 4 (Experiencia positiva)
Jose Gomez
hace 4 años - 5 (Experiencia positiva)
Ivan Garcia
hace 4 años - 5 (Experiencia positiva)
Gran hotel i fantastic grup de treballadors i direccio d'hotel
Respuesta de FERGUS Club Pineda Splash
Estimat Ivan, Moltes gràcies per les seves amables paraules, les quals ens animen a seguir treballant per a oferir una bona experiencia als clients. És per aquest motiu que ens enorgulleix saber que es valora l'esforç de tots nosaltres. Esperem que torni aviat!
Sergio Sereno
hace 4 años - 5 (Experiencia positiva)
Odalis Carolina Certain Esten
hace 4 años - 4 (Experiencia positiva)
juan sanchezpardo
hace 4 años - 4 (Experiencia positiva)
Hotel vacunacion de menores
Respuesta de FERGUS Club Pineda Splash
Hello juan, Thank you for taking the time to post your review. Have a good day, Hotel Pineda Splash
Lucia Andreu
hace 4 años - 4 (Experiencia positiva)
David Ligero
hace 4 años - 4 (Experiencia positiva)
koceila mehani
hace 4 años - 4 (Experiencia positiva)
Fabian Piera Juan
hace 4 años - 4 (Experiencia positiva)
Centro de vacunacion masivo
Respuesta de FERGUS Club Pineda Splash
Estimado Fabian, Muchas gracias por compartir su opinión de nuestro establecimiento. Dada la situación de Covid-19 nos vimos obligados desde el Hotel Pineda Splash a modificar algunos aspectos. Entre ellos, el horario de nuestro restaurante, que pasó a dividirse en dos turnos diferentes con el principal objetivo de evitar la masificación de personas en un mismo lugar. Además, se modificó el uso del establecimiento, que durante un tiempo se destinó a ser un centro de vacunación contra la Covid-19. Una vez trascurridos unos meses y con la vuelta a la "normalidad", nuestro hotel ya vuelve a funcionar con un solo horario y acogiendo a los huéspedes con simpatía y amabilidad. Entonces, esperamos verle muy pronto en Hotel Pineda Splash disfrutando de unas maravillosas vacaciones en Pineda de Mar. Un cordial saludo. Hotel Pineda Splash
Joseph Kcis
hace 4 años - 4 (Experiencia positiva)
Muy bonito
Respuesta de FERGUS Club Pineda Splash
Dear Joseph, Thanks for taking the time to share your opinion in Google.com. We are glad to know that you had a happy stay with us and that you enjoyed your holiday in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
nicolas aguilera ortega
hace 4 años - 5 (Experiencia positiva)
inma gonzalez
hace 4 años - 3 (Experiencia positiva)
Per fora te bona presencia no e esta en el interior no puc opina res mes
Respuesta de FERGUS Club Pineda Splash
Estimada Inma, Moltes gràcies per compartir la seva opinió envers el nostre establiment. Ens complau conèixer que l'exterior de l'hotel va estar al seu gust, ja que tot petit detall és important per marcar la diferència. Esperem tornar a veure-la molt aviat per poder comprovar de primera mà els encants de l'interior de l'Hotel Pineda Splash. Molt cordialment, Hotel Pineda Splash
Montse Gomez
hace 4 años - 3 (Experiencia positiva)
Marta Solà Calls
hace 4 años - 5 (Experiencia positiva)
Cornelia Berger
hace 4 años - 1 (Experiencia negativa)
War nur dort zur dritten Impfung. Ansonsten kenne ich das Hotel nicht.
Respuesta de FERGUS Club Pineda Splash
Dear Cornelia, Thanks for taking the time to write down your impressions about our establishment. If you want to give us a chance, we will be happy to welcome you in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Jose Maria Alejandre
hace 4 años - 5 (Experiencia positiva)
Gran hotel, piscinas etc.
Respuesta de FERGUS Club Pineda Splash
Estimado Jose Maria, Muchas gracias por compartir su experiencia con nosotros en Google.com. Nos complace saber que tuvo una agradable estancia en nuestro establecimiento y que nuestras instalaciones le permitieron disfrutar de unas vacaciones inmejorables en Pineda de Mar. Esperamos sinceramente volver a verle en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Luismy Decor
hace 4 años - 3 (Experiencia positiva)
Bueno
Respuesta de FERGUS Club Pineda Splash
Estimado Luismy, Gracias por compartir su opinión sobre su estancia. Nos complace conocer que tuvo una agradable estancia con nosotros. Esperamos verle muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Олга Черкашина
hace 4 años - 5 (Experiencia positiva)
Lorraine Owen
hace 4 años - 5 (Experiencia positiva)
We have been there more than once and we always have a great time very clean and great staff food fabulous great assortment of different foods and the cater for everyone
Respuesta de FERGUS Club Pineda Splash
Dear Lorraine, Thanks for this lovely words and for the confidence in our estbalishment. We are glad to know that your stay with us was perfect and that the cleanleness and the staff made you enjoy your stay in Hotel Pineda Splash. We hope to see you soon in our establishment. Yours sincerely, Hotel Pineda Splash
Mariely Fernandez
hace 4 años - 5 (Experiencia positiva)
My stay at the hotel was great, love the whole staff
Respuesta de FERGUS Club Pineda Splash
Dear Mariely, Thanks for sharing your experience in Hotel Pineda Splash. The team from Hotel Pineda Splash works hard every day to try to offer the best service they can, that is the reason why it is so important to us to know that your stay was perfect and that the service offered by the staff was up to your expectations. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Julia Valiente
hace 4 años - 5 (Experiencia positiva)
Yolanda Sedano
hace 4 años - 5 (Experiencia positiva)
Great staff. Excellent food. A few meters away from the beach and town. Hotel is beautiful, full of little details everywhere.
Respuesta de FERGUS Club Pineda Splash
Dear Yolanda, Thanks for taking the time to share your experience in Hotel Pineda Splash with us. For the Hotel Pineda Splash team, it is so important to know the opinion of our guests to have it in mind for future improvements. We are happy to know that your stay was unmemorable and that the food, our staff and the location helped you to have a happy stay with us. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Nancy Vorstenbosch
hace 4 años - 5 (Experiencia positiva)
Heel mooi hotel. Mooie schone kamers en heel vriendelijk personeel
Respuesta de FERGUS Club Pineda Splash
Dear Nancy, Thanks for taking the time to share your experience with us. We are so happy to know that your experience with us was perfect. For us, it is so important to give a perfect service and a good customer service, so we are happy to know that you find it perfect. We hope to see you next year in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Mjm Damen
hace 4 años - 5 (Experiencia positiva)
Dear friends in Splash Hotel , thank you for a very nice stay during the wedding of K & T Dj Marjo
Respuesta de FERGUS Club Pineda Splash
Dear Mjm Damen, Thanks for writing down your experience in our establishment. From Hotel Pineda Splash, we take care of every single detail with the aim to guarantee a comfortable stay, including in such an important and special days. We are also happy of being part of that special day. We hope to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
D Sethi
hace 4 años - 1 (Experiencia negativa)
I came on holiday with my family in summer 2021. However at the end of my stay, they took money out of credit card without informing me! When I tried contacting them about this, they don’t even reply! DO NOT trust these people with your card details they are thieves. I am extremely dissatisfied with their service!
Respuesta de FERGUS Club Pineda Splash
Dear D Sethi, Thanks for sharing with us your experience in our establishment. We are sorry to hear that you had any problem with us. The credit card is asked just to open de credit of the room, it is an easy way to write down all the deposits and the drinks of the bar and the restaurant, so we are sorry to hear that you had any problem with it, we work hard day by day to avoid this kind of situations and to guarantee a happy stay to our clients. If you want to give us a second chance, we will be glad to welcome you again in our Hotel Pineda Splash and you will be able to see the improvements we made. Yours sincerely, Hotel Pineda Splash
Krista Kolijn
hace 4 años - 5 (Experiencia positiva)
elena garcia
hace 4 años - 4 (Experiencia positiva)
Personal amable, todo muy limpio, buffet de los mejores q he probado... Para repetir...
Respuesta de FERGUS Club Pineda Splash
Estimada Elena, Muchas gracias por sus amables palabras en referencia a su estancia en Hotel Pineda Splash. Nos complace conocer que tuvo una agradable estancia con nosotros marcada por el trato recibido por nuestro personal, la limpieza del mismo y el buffet del que disponemos. Para nosotros cada pequeño detalle marca la diferencia entre las estancias de nuestros clientes, y por ello trabajamos a diario para garantizar una estancia agradable y satisfactoria. Esperamos volver a recibirles nuevamente en Hotel Pineda Splash para poder seguir disfrutando de nuestras instalaciones. Muy cordialmente, Hotel Pineda Splash
Manuel Christian Lorenz
hace 4 años - 5 (Experiencia positiva)
Ein tolles Hotel mit allem was für erschwingliches zu haben ist! Leider im Moment geschlossen! Freuen uns auf 2022
Respuesta de FERGUS Club Pineda Splash
Dear Manuel, Thanks for this lovely comment! We are glad to know that you had such a good stay that you want to come back next year. We are so happy to know that you enjoyed your holiday in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash this year. Kind regards, Hotel Pineda Splash
past pas
hace 4 años - 4 (Experiencia positiva)
muy bien, excelente trato a las mascotas, comida variada y de calidad
Respuesta de FERGUS Club Pineda Splash
Estimado/a Past pas, Muchas gracias por la confianza depositada en nuestro establecimiento. Nos complace saber que tanto la comida como el trato hacia las mascotas estuvo por encima de sus expectativas. Trabajamos a diario para ofrecer el mejor servicio posible a todos nuestros clientes, ¿y qué mejor manera que cuidar de sus acompanyantes peludos? Cada pequeño detalle es importante para marcar la diferencia, y por ello el equipo de Hotel Pineda Splash mira por la comodidad de todos los huéspedes. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy coridalmente, Hotel Pineda Splash
Tere
hace 4 años - 3 (Experiencia positiva)
Mariona Garriga
hace 4 años - 4 (Experiencia positiva)
Para estar en medio de una pandemia, estaba lleno de gente, las hamacas muy juntas... Esperaba que hubiera más control con el tema covid y me decepcionó. Las piscinas estaban llenas de gente todo el día, creo que no había ningún control de aforo.
Respuesta de FERGUS Club Pineda Splash
Estimada Mariona, Muchas gracias por dejar su comentario y compartir su experiencia con nosotros. Siempre que aparece cualquier inconveniente que pueda afectar a su estancia en Hotel Pineda Splash recomendamos informar en recepción al respecto con el principal objetivo de intentar solventarlo con la mayor brevedad posible. Actualmente, contamos con un departamento de Guest Experience que del mismo modo que recepción, atenderan cualquier inconveniente y darán lo mejor de ellos mismos para hacer de su estancia una experiencia inolvidable. En relación a la situación Covid-19, se llevaron a cabo diversas acciones para evitar los espacios con mucha cantidad de gente, como por ejemplo establecer dos turnos diferentes en restaurante, entre otras. Esperamos volver a verla nuevamente en Hotel Pineda Splash para que pueda ver todas las mejoras realizadas. Un cordial saludo, Hotel Pineda Splash
Bartas1991 xxx
hace 4 años - 1 (Experiencia negativa)
Nie dbają o klientów obsługa n 1 - Nie polecam!
Respuesta de FERGUS Club Pineda Splash
Dear Bartas, Thanks for taking the time to share you comment in Google.com We are so sorry to know that we did not achieve your expectations and that you had any inconvenience with our customer service. We work day by day to try to offer the best service. So, we take note about your comment to have it in mind for future improvements. If you want to give us a second chance, we will be glad to welcome you in our Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Christine RETOURNAT
hace 4 años - 5 (Experiencia positiva)
Complexe magnifique. Chambre splendide. Personnel d'accueil et de service très agréable. Animatrice dynamique. Très bonne nourriture. Nous reviendrons.
Respuesta de FERGUS Club Pineda Splash
Bonjour Christine, Merci beaucoup pour ce commentaire. Toute l'équipe est très heureuse de vous lire : cela nous encourage à continuer dans ce sens. Excellente journée et à très vite ! Hotel Pineda Splash
Ana Revilla Liu
hace 4 años - 5 (Experiencia positiva)
Marina Sort Pons
hace 4 años - 5 (Experiencia positiva)
Molt satisfactòria.
Respuesta de FERGUS Club Pineda Splash
Estimada Marina, Moltes gràcies per compartir la seva sincera experiència al nostre establiment. Ens complau saber que va tenir una estança agradable. Treballem a diari amb el principal objectiu de garantir una estança còmoda y satisfactòria als nostres hostes. Per aquest motiu ens complau saber que va ser el seu cas. Esperem tornar a donar-li la benvinguda properament. Molt coridalment, Hotel Pineda Splash
María Jose Asensio
hace 4 años - 5 (Experiencia positiva)
Nikita
hace 4 años - 3 (Experiencia positiva)
Cris C
hace 4 años - 4 (Experiencia positiva)
Hemos estado alojados solo 1 noche, habitación triple deluxe súper pequeña, 2 adultos y 2 bebés y no cambiamos! La zona de las piscinas está bien, pero por los tuboganes si no se mide 1'20 no sé pueden bajar. Comida correcta, servicio camareros muy bien, simpáticos y amables. Servicio recepción también muy bien. Animaciones lo poco que vimos también muy bien. No volveremos hasta que nuestras hijas crezcan y lleguen a la altura marcada para bajar tuboganes. Hay otros hoteles con mejores tuboganes y no te ponen inconvenientes... .
Respuesta de FERGUS Club Pineda Splash
Estimada Cris, Muchas gracias por dedicar parte de su tiempo a compartir su experiència con nosotros. Nos alegra conocer que tuvo una estancia agradable y que el trato del personal y la comida le permitieron difrutar de unas buenas vacaciones en Hotel Pineda Splash. Por otro lado, lamentamos que tuviera algun inconveniente con las dimensiones de la habitación. Respecto a los toboganes, si bien es cierto que hay una limitación de altura de 1,20, se trata de una limitación por seguridad recomendada por el fabricante de los mismos. Con lo cual, no se permite la entrada en los toboganes a personas por debajo de dicho límite por su propia seguridad. Esperamos volver a verle nuevamente en Hotel Pineda Splash para que así pueda ver las mejoras realizadas. Un cordial saludo, Hotel Pineda Splash
patricia riofrio
hace 4 años - 5 (Experiencia positiva)
Hemos pasado nuestras vacaciones en este hotel y fenomenal, el personal muy atento, la comida variada, la animación para niños perfecta, disfrutamos de sus 5 piscinas . nuestro hijo no quería salir de la piscina y ahí teníamos parque y un mini club y un montón de actividades tanto para adultos como para niños. Estamos deseando volver
Respuesta de FERGUS Club Pineda Splash
Estimada Patricia, Muchas gracias por sus amables palabras! Nos alegra saber que tuvo una estancia inmejorable y que la atención del personal junto con la comida, la animación y las instalaciones del establecimiento ayudaron a que sus días en Pineda de Mar fueran inolvidables! Esperamos volver a verla muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
david rubias
hace 4 años - 5 (Experiencia positiva)
Habitaciones muy limpias, amabilidad del personal, instalaciones muy buenas y animación para pequeños y grandes!! Restaurante grande y buena comida
Respuesta de FERGUS Club Pineda Splash
Estimado David, Muchas gracias por tomar su tiempo para compartir su experiencia en Google.com Nos complace leer que su estancia en Hotel Pienda Splash estuvo marcada por la limpieza, la amabilidad del personal, la animación y las instalaciones, puesto que trabajamos a diario para que éstos pequeños detalles marquen la diferencia en vuestras estancias. Aún así, seguimos trabajando dia a dia para seguir mejorando y ofrecer el mejor servicio posible. Esperamos volver a verle en el año próximo en Hotel Pienda Splash. Un cordial saludo, Hotel Pineda Splash
UKA
hace 4 años - 5 (Experiencia positiva)
Ideal para familias, todos los días actividades para niños y adultos. Comida variada. Instalaciones modernas. Personal muy atento.
Respuesta de FERGUS Club Pineda Splash
Estimada Uka, Muchas gracias por la confianza depositada en nuestro establecimiento y por tan amable comentario. Para el equipo de Hotel Pineda Splash es muy importante conocer las experiencias vividas por nuestros huéspedes para así poder tomar nota de las posibles mejoras a tener en cuenta para los años pròximos, por ello valoramos su comentario. Nos alegra saber que vamos por el buen camino. Muy cordialmente, Hotel Pineda Splash
yazminn ortiz
hace 4 años - 4 (Experiencia positiva)
Sara Silva
hace 4 años - 5 (Experiencia positiva)
Monica Garcia
hace 7 años - 5 (Experiencia positiva)
Carol Ventaja
hace 4 años - 5 (Experiencia positiva)
Todo genial!!!! Repetiremos otro fin de semana ! Las instalciones estan bien, buena comida y personal muy agradable!
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Nadiia Hubenko
hace 4 años - 5 (Experiencia positiva)
Наша семья чудесно провела свой отпуск в этой гостинице. благодарим команду аниматоров за хорошее настроение и спортивные соревнования. Весь персонал гостиницы профессионалы своего дела. Уверенна мы приедем сюда ещё. Unsere Familie hatte einen wunderschönen Urlaub in diesem Hotel. Wir danken dem Animationsteam für die gute Laune und die sportlichen Wettkämpfe. Alle Hotelmitarbeiter sind Profis. Ich bin sicher, wir werden wieder hierher kommen.
Respuesta de FERGUS Club Pineda Splash
Hello Nadiia, Thanks for your comment ! We are very happy to know you've been conquered by your experience :). We are happy to be able to satisfy your needs because it's our ambition. Bests, Hotel Pineda Splash
Joan Vidal
hace 4 años - 5 (Experiencia positiva)
Adrian Pro
hace 4 años - 5 (Experiencia positiva)
recomendable 100%
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Hotel Pineda Splash
Jose Maria Fernández
hace 4 años - 4 (Experiencia positiva)
David Garcia Gutierrez
hace 4 años - 4 (Experiencia positiva)
Lili Gosset
hace 4 años - 4 (Experiencia positiva)
L'hôtel est bien situé proche de la mer et du centre ville. Plusieurs choses à faire et à visiter ds un rayon de moins de 20km. L'hôtel est équipé de belles piscines, le personnel est très gentils. La restauration est très satisfaisante, bcp de choix, avec l'offre voyage Privé nous avions droit à l'eau plate, pétillante, vins, sangria lors de nos repas. Possibilité de dder des piques niques la veille. L'hôtel est très propre mais le ménage dans notre chambre est fait à la vite pdt notre séjour, un peu déçu sur ce point . La chambre n'est pas équipée de bouilloire, l'isolation est très mauvaise, L'hôtel est familiale ducoup très BRUYANT, il y a des enfants partout, si vous cherchez un peu de calme c'est pas ici que vous le trouverez. Pour le câble, uniquement 3 chaînes Française qui sont nulles. Quelques animations en journées et soirées mais qui restent centrés sur les enfants essentiellement. La plupart du personnel de l'accueil parle Français. Hôtel avec plus de 50% de clients Français. Le Rapport qualité-prix nous donne satisfaction de notre séjour.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Cristina Rodríguez Arevalo
hace 4 años - 5 (Experiencia positiva)
Bonito, limpio, buena comida y animación excelente para niños y adultos.
Respuesta de FERGUS Club Pineda Splash
Cristina, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Manu Vafi
hace 4 años - 5 (Experiencia positiva)
Un lugar super divertido para pasar en familia, servicio y animaciones estupendas..sin duda para repetir
Respuesta de FERGUS Club Pineda Splash
Hi Manu, Thank you very much for your kind words. I will share this with our team as well. We wish you a lovely day, Hotel Pineda Splash
Marcó Taller PORTAFERETROS
hace 4 años - 5 (Experiencia positiva)
Buenas instalaciones bien trato del personal, bufet perfecto Recomendable
Respuesta de FERGUS Club Pineda Splash
Hello Marcó, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
fer caballero
hace 4 años - 5 (Experiencia positiva)
Alvaro n-n
hace 4 años - 4 (Experiencia positiva)
Rosa Lorenzo Oliveira
hace 4 años - 4 (Experiencia positiva)
Beate Sobolewski
hace 4 años - 5 (Experiencia positiva)
Wir hatten eine tageskarte für den pool bereich und mittag essen alles super personal sehr zuvorkommend vor allen antonio von der bar sehr sympathisch
Respuesta de FERGUS Club Pineda Splash
Beate Sobolewski, Vielen Dank für Ihren Kommentar! Wir sind stolz darauf, zu erfahren, dass Sie eine tolle Erfahrung in unserer Filiale gemacht haben. Einen schönen Tag noch
elder rene
hace 4 años - 5 (Experiencia positiva)
Cristina Fraile
hace 4 años - 4 (Experiencia positiva)
Un hotel bastante completo. Lo único malo es que no decían nada a las personas que iban sin mascarilla en el interior
Respuesta de FERGUS Club Pineda Splash
Hola Cristina, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Jesus escalada lapedriza
hace 4 años - 5 (Experiencia positiva)
Maria Fernández
hace 4 años - 5 (Experiencia positiva)
Hotel para ir con la familia es ideal tiene varias piscinas y siempre hacen actividades los monitores y el personal súper simpáticos y amables. Y todo súper limpio que con esto del covid es importante la limpieza y la desinfección y siempre hay alguien desinfectando tumbonas.. ect
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
Elodie Brigantino
hace 4 años - 5 (Experiencia positiva)
Rezlene Miloudi Lemcieh
hace 4 años - 5 (Experiencia positiva)
Body Designers
hace 4 años - 5 (Experiencia positiva)
Rosa Rodriguez Piris
hace 7 años - 5 (Experiencia positiva)
Le doy un 5 por la animación porque son geniales en especial Vanesa y Cristina soy las mejoreS soy repetidora de 3 años seguidos la comida la podrían mejorar besos a todos lo esos pasado 😁😁 genial rosa 🌹💕
Respuesta de FERGUS Club Pineda Splash
Hola rosa! que alegria que nos da saber que tu estancia con nosotros fue tan buena y satisfactoria. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Raquel Alvarez
hace 4 años - 5 (Experiencia positiva)
Perfecto hotel. Lo recomiendo muchisimo. Todo muy limpio, la comida variada, las piscinas preciosas. Me ha encantado
Respuesta de FERGUS Club Pineda Splash
Hello Raquel, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Ghazwan Alasadi
hace 4 años - 5 (Experiencia positiva)
Bel hôtel et le plus beau service
Respuesta de FERGUS Club Pineda Splash
Bonjour, Que de compliments ! Nous sommes fiers de vous savoir aussi fidèle et toute l'équipe de Hotel Pineda Splash - 30º hotels vous remercie pour votre confiance. A très vite
Òscar Soriano
hace 4 años - 5 (Experiencia positiva)
Fran Ruiz
hace 4 años - 4 (Experiencia positiva)
El hotel está bien, todo limpio salvo los baños de la piscina que ... A más de un cliente o dos, deberían darles una diana. El personal estupendo tanto la animación como la atención. La comida (buffet)... Desayuno bien, las cenas mejorables Instalaciones y actividades muy bien... Limpias y adecuadas. Las actividades tanto de niños como adultos variadas y entretenidas. Las habitaciones con lo justo pero confortables La situación buena, cerquita de la playa (3 calles), eso sí, el parking pocas plazas aunque a 3 calles hay aparcamiento público. Una buena estancia de vacaciones en familia!
Respuesta de FERGUS Club Pineda Splash
Hello Fran, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. We sorry about the swimming pools bathrooms, but we are glad you have enjoy it the rest of your experience and give us this feedback. See you soon !
Miguel Rauek
hace 4 años - 5 (Experiencia positiva)
Súper recomendable. No he encontrado nada negativo. Trato muy agradable, me ha gustado el buffet y las actividades que realizan para los huéspedes. Las piscinas y sus tobanes me han parecido muy buenas también.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Shasha Aisha
hace 4 años - 4 (Experiencia positiva)
Schoonmaakbedrijf Hofs V.O.F. Arnhem - Nijmegen
hace 4 años - 4 (Experiencia positiva)
Prima Hotel met 3 goede zwembaden en nette kamers. Goede receptie, vriendelijk en behulpzaam. Voor gezinnen met kleine kinderen perfect. Voor stellen alleen of met oudere kinderen zou ik toch een ander hotel aanraden. Erg gehorig en lange rijen bij het eten. Voor een paar dagen een perfect hotel maar voor ons geen hotel voor meer dan 5 dagen.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Marilyn Lezama
hace 4 años - 4 (Experiencia positiva)
Me a encantado muchísimo, el alojamiento nuevo y limpio, la comida muy buena, la única pega son los cafés y zumos, esas máquinas le sientan fatal al hotel!
Respuesta de FERGUS Club Pineda Splash
Hola marilyn! Gracias por dejarnos estas valoraciones que nos permiten mejorar nuestro servicio. Tomaremos en cuenta tu observación con respecto a las maquinas de café y jugos. Nuestro equipo espera tener la oportunidad de poder recibirte de nuevo: será nuestra oportunidad para convencerte plenamente. ¡Nos vemos pronto y gracias por tu visita, Hotel Pineda Splash
Laura Giralt Rueda
hace 4 años - 4 (Experiencia positiva)
Falta animación. X lo demás está muy bien calidad precio. Sobretodo para niños
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Tomaremos nota de tu observación con respecto a la falta de animación, para poder mejorar en ese aspecto. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Eva Duarte
hace 4 años - 1 (Experiencia negativa)
Absurdas medidas Covid. No nos dejaron bailar, nos hicieron sentar, eramos 2 en una esquina, no un grupo. Pero....las mesas del bar estan a maximo 40 cm, acinadas, realizan actividades de zumba, aquiagym y juegos en los que se permite a los participantes estar sin mascarilla, bebiendo y fumando, todos pegados sin ninguna distancia. En el comedor no hay ninguna medida como, guantes, distancia entre mesas, control del uso de mascarilla. Absurdo.
Respuesta de FERGUS Club Pineda Splash
Hola eva! Lamentamos escuchar de lo sucedido durante la pandemia, tratamos de seguir los protocolos establecidos al pie de la letra para garantizar la salud social en nuestro establecimiento. Nos alegra comunicarte que hoy en día el hotel a vuelto a la normalidad y bailar esta mas que permitido. Gracias por dejarnos estas valoraciones que nos permiten mejorar nuestro servicio. Nuestro equipo espera tener la oportunidad de poder recibirte de nuevo: será nuestra oportunidad para convencerte plenamente. ¡Nos vemos pronto y gracias por tu visita, Hotel Pineda Splash
Nerea Bolívar Capilla
hace 4 años - 5 (Experiencia positiva)
Miguel Gonzálvez Benítez
hace 4 años - 1 (Experiencia negativa)
Descartar este hotel a todo el que le guste bailar No está permitido bailar. Me puse a bailar con mi mujer una salsa y a media canción me hicieron sentarme porque no estaba permitido por temas del covid. Las mesas a medio metro una de otras y sí podíamos cantar a plena voz sin mascarillas, también, hay zumba y waterpolo, pero bailar no puedes. Que alguien me lo explique
Respuesta de FERGUS Club Pineda Splash
Hola miguel, gracias por tu comentario, durante la pandemia había muchas restricciones que debíamos cumplir para la seguridad de nuestros hospedes. Te satisfacera saber que hoy en día logramos volver a la normalidad en el hotel y bailar esta mas que permitido. Así que te invitamos a que vuelvan con su pareja y puedan disfrutar de todo el hotel.
Joeri Marriott
hace 4 años - 4 (Experiencia positiva)
silvia lopez Reina
hace 4 años - 4 (Experiencia positiva)
Aypril Remie
hace 4 años - 4 (Experiencia positiva)
Leuk hotel met leuke zwembaden en gezellig personeel! Hele leuke shows voor jong en oud (maar vooral voor jong). Er zijn veel leuke activiteiten en het animatieteam was altijd gezellig en vrolijk!! Het eten was een lopend buffet wat elke avond anders was... De ene avond beter dan de andere. De toetjes waren daarentegen altijd lekker! Dicht bij het strand en er zitten een aantal leuke winkels op loop afstand. Alles bij elkaar een leuke vakantie gehad
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Myriam Abbezzot
hace 4 años - 4 (Experiencia positiva)
Bea Lopez
hace 4 años - 5 (Experiencia positiva)
Espectacular para niños,la animación es una pasada tanto para adultos como para niños y que decir de la atención de los camareros como las chicas y chicos que amenizan IMPECABLE
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Gerald Majet
hace 4 años - 4 (Experiencia positiva)
Belaid Amedjkane
hace 4 años - 5 (Experiencia positiva)
Anna Bedeau
hace 4 años - 5 (Experiencia positiva)
Samiha
hace 4 años - 5 (Experiencia positiva)
Belle expérience Hôtel à recommander Plusieurs piscines pour permettre à tout le monde d'en profiter en fonction de son âge L'hôtel est propre. Les chambres sont bien agencées Satisfaite de mon séjour en famille.
Respuesta de FERGUS Club Pineda Splash
Hola sam! Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Silvia Barrera Estètica i benestar
hace 4 años - 4 (Experiencia positiva)
Patricia S.
hace 4 años - 5 (Experiencia positiva)
Olga Sanfeliu
hace 4 años - 5 (Experiencia positiva)
Hem passat 3 nits en PC. Hotel renovat. Habitacions molt correctes. S’agraeix l’aigua de cortesia a la nevera. Potser destacar que em va sorprendre que la caixa forta no fós gratuïta, així com el sistema d’obrir les habitacions a través del xip en el braçalet, tot i que les portes fan força soroll a ser tancades. Pel què fa al restaurant, malgrat algunes cues puntuals, l’atenció del personal molt correcte i sempre a la disposició del client (especialment per part del Marc i Jordi). Menjar variat i bo, potser a millorar la varietat dels postres i la qualitat del suc de l’esmorzar. També bona animació tant per nens com per a adults. Instal·lacions ben cuidades i agradables. Hotel doncs del tot recomanable!
Respuesta de FERGUS Club Pineda Splash
Hola Olga, Muchas gracias por tu comentario. El sistema de cajas fuertes es un servicio adicional que provee otra empresa externa al hotel como una medida de seguridad, nadie en el hotel puede acceder a la caja solo los huéspedes de esa habitación y en caso de haber un problema algún representante de la empresa puede abrirla siempre y cuando el huésped este presente en el momento de abrirla. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Hotel Pineda Splash
Raúl Azor
hace 4 años - 5 (Experiencia positiva)
Comida excelente
Respuesta de FERGUS Club Pineda Splash
Hola Raúl, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Julia Pérez Luque
hace 4 años - 5 (Experiencia positiva)
Excelentes instalaciones y personal muy atento. La habitación muy limpia y con camas comodísimas. El buffet variado y abundante, hemos comido muy bien. Cabe destacar que entre las piscinas con toboganes y las actividades infantiles, es un hotel ideal para ir con niños.
Respuesta de FERGUS Club Pineda Splash
Julia, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
rafa gabarre
hace 4 años - 4 (Experiencia positiva)
Dominik Ss
hace 4 años - 4 (Experiencia positiva)
for families it's great! but think two times do you really need all inclusive 🤔 or maybe HB is enough. All Incl. is not to well.
Respuesta de FERGUS Club Pineda Splash
Hola Dominik, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día!
MystiikH
hace 4 años - 3 (Experiencia positiva)
Janitz Macho
hace 4 años - 5 (Experiencia positiva)
Virginia Cantero Lozano
hace 4 años - 4 (Experiencia positiva)
Un buen sitio para alojarse en familia. Personal encantador y simpático, muchas actividades para niños y mayores, piscinas para niños, mayores y una con jacuzzi. Muy contentos. Cerca de la playa
Respuesta de FERGUS Club Pineda Splash
Hola Virginia, ¡Muchas gracias por tu bonito comentario, nos saca una sonrisa! Que tengas un buen día,
Adriana Sáez de Tena
hace 4 años - 5 (Experiencia positiva)
Me ha encantado el hotel . Muy bonito y la gente muy agradable. Las habitaciones relucientes ❤️
Respuesta de FERGUS Club Pineda Splash
Adriana, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Bombo Clap
hace 4 años - 5 (Experiencia positiva)
MARIBEL MATA POCH
hace 4 años - 4 (Experiencia positiva)
Hotel con unas piscinas preciosas. La comida muy buena, y el personal super amable. Xiomara siempre atenta y dispuesta, a echar una mano.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Nos vemos muy pronto
Taty
hace 4 años - 5 (Experiencia positiva)
Ha sido unos días de vacaciones estupendo, me ha encantado el equipo de animación de ese hotel, lo mejor que he visto, muchas atividades durante todo el día para niños y adultos. Personal de recepción son óptimos, del bar de piscina también, instalaciones inmejorables con muchas piscinas para elegir, toboganes, organización con las hamacas para que la gente no la reserve con la toalla. Habitación nueva reformada y bien decorada, bien como los pasillos, elevador panorámico va rápido, limpieza correcta, hotel para volver gracias! Att. Tatiane Cristina - habitación 310
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Jaroslaw O
hace 4 años - 4 (Experiencia positiva)
Miriam Oliach
hace 4 años - 4 (Experiencia positiva)
Montse Carrion
hace 4 años - 5 (Experiencia positiva)
Excelente piscina y animación super diver!
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Maria
Desiree
hace 4 años - 3 (Experiencia positiva)
El hotel muy bueno todo, la limpieza que es lo más importante para mí a sido excelente, los niños han disfrutado mucho en la piscina con toboganes,la única pega que veo es que el buffet se queda un poco corto para tantas personas,y que pone que como animación hacen scaperoom y no han hecho nada.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Gracias por tu visita a Hotel Pineda Splash - 30º hotels, estamos contentos de ver que te ha gustado nuestra bienvenida! Sin embargo, lamentamos que tu experiencia no haya respondido plenamente a tus expectativas y estaríamos encantados de saber cómo mejorarla. ¡Nos vemos pronto!
Marc Benavent
hace 4 años - 5 (Experiencia positiva)
Estefanía Bardosse Tormo
hace 4 años - 5 (Experiencia positiva)
Muy muy bien calidad precio, actividades y animadores maravillosos
Respuesta de FERGUS Club Pineda Splash
Hola Estefanía, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Alicia Segovia
hace 4 años - 3 (Experiencia positiva)
Las habitaciones, a mí parecer mal distribuidas, poca luz. El aire acondicionado va a ráfagas. Bastante aglomeración, quitando las mascarillas y el gel no hay control de medidas anti covid. Las piscinas están muy bien.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Gracias por tu visita a Hotel Pineda Splash - 30º hotels, estamos contentos de ver que te ha gustado nuestra bienvenida! Sin embargo, lamentamos que tu experiencia no haya respondido plenamente a tus expectativas y estaríamos encantados de saber cómo mejorarla. ¡Nos vemos pronto!
Gemma Delgado de Heras
hace 4 años - 5 (Experiencia positiva)
Mónica Mata
hace 4 años - 5 (Experiencia positiva)
Gracias Cristina..Mar y Alex sobretodo por la animación..hablo en nombre de Jana..Sergi Xavi y Kevin..de verdad se nota la profesionalidad y las ganas..mis hijos se lo pasaron genial con ellos..el hotel perfecto.gracias chic@s!
Respuesta de FERGUS Club Pineda Splash
Hola Mónica, ¡Muchas gracias por tu bonito comentario, nos saca una sonrisa! Que tengas un buen día,
salika semiem'
hace 4 años - 5 (Experiencia positiva)
Yolanda Fuster
hace 4 años - 5 (Experiencia positiva)
Totalment recomanable. Personal molt amable, bones instal·lacions i Buffett variat i bo
Respuesta de FERGUS Club Pineda Splash
Hola Yolanda, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Anna Benchabat
hace 4 años - 4 (Experiencia positiva)
Marta Gazquez
hace 4 años - 5 (Experiencia positiva)
Un buen hotel para ir con familia. Trabajadores muy amables, comida muy buena y variada, todo muy limpio,hotel con decoración muy bonita.para nosotros un 10.
Respuesta de FERGUS Club Pineda Splash
Hola Marta, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
David Liemthongsavanh
hace 4 años - 5 (Experiencia positiva)
Rut Melendo
hace 4 años - 5 (Experiencia positiva)
Nos ha gustado mucho. Muy buen trato, y unas piscinas súper chulas. Ideal para ir en familia
Respuesta de FERGUS Club Pineda Splash
Hola Rut, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Caba Adrian
hace 4 años - 1 (Experiencia negativa)
La limpieza un 10+ en todo( restaurant, habitación e.t.c) organización fatal -1 . Pagas todo incluido y te cobra por unA bolsa de patatas la bebida fatal ( marca blanca) no hay ningún número de teléfono en los habitación, quería llamar a recepción y no sabía a qué nr......fatal . En fin tienen 4⭐ no.......🤣🤣
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Te pedimos disculpas por las molestias. Un cordial saludo
pascual quilis puerta
hace 4 años - 4 (Experiencia positiva)
Recomendado para familias con niños, mucho bullicio. La comida es buena pero se hacían largas colas para acceder al comedor. Animación muy pobre y orientada exclusivamente para niños. Habitaciones, limpias. El hotel esta totalmente reformado, como nuevo. Solicitamos una plancha y en toda la semana que estuvimos fue imposible que nos la dejasen.
Respuesta de FERGUS Club Pineda Splash
Hola pascual, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Gerard Costa
hace 4 años - 5 (Experiencia positiva)
Carlos Casado
hace 4 años - 1 (Experiencia negativa)
No puedo opinar del hotel porque no hemos podido estar, hicimos una reserva para 2 adultos, 2 niños y 2 perritas pequeñitas por Booking. La reserva debido al Covid la realizamos con 4 días de antelación y un día antes de ir hacia el hotel nos mandan un sms que dice no podemos admitir dos mascotas en una habitación y tampoco disponemos de dos habitaciones dobles para solventarlo. Se quedaron tan tranquilos, les llamé les escribí todo con mucha educación desde el principio hasta el final y definitivamente nos denegaron la asistencia a menos de 24h, impresionante no me lo podía creer. Dice mucho el hotel por su aplicación estricta de su normativa que bien clara viene en su página web, pero en booking decía "Se admiten mascotas, 0-10kg: 10€ noche por mascota, 10-20....." y no tuvieron NINGUNA CONSIDERACIÓN HUMANA con nosotros. Por suerte al final encontramos otro destino después de 6h buscando y todo ha ido muy bien, pero sino hubiera sido así pues imaginaros nuestro plan. POR FAVOR, revisen los mensajes y contesten el mismo día y corrijan en Booking para que no pase lo mismo a otra familia.
Respuesta de FERGUS Club Pineda Splash
Hola Carlos, Lamentamos sinceramente esta situación y entendemos perfectamente tu insatisfacción. Transmitiremos tu comentario al departamento correspondiente y nos aseguraremos de que no vuelva a ocurrir. Espero que nos puedas dar la oportunidad de cambiar tu opinión. Gracias por tu confianza, Atentamente
Mohammed Medjaoui
hace 4 años - 5 (Experiencia positiva)
Asmae Ichoukade Bazimi
hace 4 años - 4 (Experiencia positiva)
Buenas camas, habitación bien cuidada y amplias. Las instalaciones están bien cuidadas, el personal muy amable, ambiente familiar. Lo único malo la comida del bufete que deja mucho que desear.
Respuesta de FERGUS Club Pineda Splash
Hola Asmae, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Zuzia Bąkowska
hace 4 años - 5 (Experiencia positiva)
Bardzo fajny hotel, dobre jedzenie i fajne baseny
Respuesta de FERGUS Club Pineda Splash
Hola Zuzia, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
voltor loco
hace 4 años - 5 (Experiencia positiva)
Un lujo
Respuesta de FERGUS Club Pineda Splash
Hola voltor, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día!
Rita Company “rcompany”
hace 4 años - 5 (Experiencia positiva)
Such a good service and the hotel was amazing (different pools, bats, food...)
Respuesta de FERGUS Club Pineda Splash
Hola Rita, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Sasa Les
hace 4 años - 5 (Experiencia positiva)
Endroit familial, convivial, la ligne de train certe n’est pas esthétique mais elle permet de se déplacer facilement vers des nouveaux horizons et de pouvoir découvrir principalement toute la côte. L’hôtel est propre et régulièrement nettoyé. Les animateurs mettent bien l’ambiance. On s’y sent comme chez nous. Le buffet comporte un large choix de produit, j’aurai peut être aimé plus de produit locaux. Si c’était à refaire, je le referai
Respuesta de FERGUS Club Pineda Splash
Hola Sasa, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día!
Adolfo Roman “A.R.J”
hace 4 años - 2 (Experiencia negativa)
Bueno el hotel justito. Para empezar el parking que tienen es súper pequeño y no hay plazas para todo el mundo y encima fuera tienes que pagar líneas verdes una verdadera barbaridad. Después resulta que para el Desayuno tienes que hacer cola pues esta lleno de gente,más para comer otro tanto igual Total que vienes a descansar y resulta que te vas más estresado que antes.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Te pedimos disculpas por las molestias. Un cordial saludo
Joaquin Esteban
hace 4 años - 1 (Experiencia negativa)
Me han dado una habitación en la que el balcón o supuesta terraza es donde está toda las tumbonas de toda la gente que están la piscina sin ninguna privacidad
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Ivan Fabra Mezquita
hace 4 años - 1 (Experiencia negativa)
Lamento indicar que el servicio de atención telefónica es inexistente. No cogen el teléfono en recepción. Cancele por error en Booking una reserva y quise contactar con ellos para indicarles del error por email, WhatsApp, teléfono y fue imposible, tampoco lo consiguió Booking que es por donde reservé. Así que me cobraron todo el cargo dos semanas antes de la estancia y ni una respuesta con el tiempo que había por delante. Les da igual para ser un 4 estrellas nunca me ha pasado esto. Eso sí el teléfono de Madrid de reservas si que lo cogen y te venden otra reserva y aluden a Booking toda la responsabilidad cuando son ellos los que depende que anulen el cargo y activan la reserva en las fechas que sean posible ya que Booking cancelaba la comisión y les envío varios emails sin respuesta. Claramente hay una intención de no llegar a ningún acuerdo y cobrarte sin poder hablar con ellos. Sinvergüenzas!! Además el teléfono en Booking fijo que no cogen también tienen un móvil que coge un chico que no tiene nada que ver con el hotel...en fin
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Esperanza Tienda
hace 4 años - 5 (Experiencia positiva)
Thomas
hace 4 años - 4 (Experiencia positiva)
Jorge Hernan Chasig
hace 4 años - 5 (Experiencia positiva)
😁 fenial
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto! Maria
Nikolai Zakharov
hace 4 años - 4 (Experiencia positiva)
Vicente Martinez
hace 4 años - 5 (Experiencia positiva)
Un hotel con prestaciones de 5 estrellas, un trato del equipo personal excelente, muy recomendable.
Respuesta de FERGUS Club Pineda Splash
Hola Vicente, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Eva Morata
hace 4 años - 2 (Experiencia negativa)
No se puede descansar. Todo son ruidos
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Te pedimos disculpas por las molestias. Un cordial saludo
Jose Riquelme
hace 4 años - 5 (Experiencia positiva)
Sitio fantástico para disfrutar en familia, muchas actividades a lo largo del día, personal al completo muy atento, comida variada, muy satisfechos
Respuesta de FERGUS Club Pineda Splash
Hola Jose Gracias por tus comentarios. Estamos contentos de poder ayudarte porque esa es nuestra misión. Saludos
Oscar Jofre
hace 4 años - 5 (Experiencia positiva)
UM
hace 4 años - 3 (Experiencia positiva)
Instalaciones nuevas, muy bonito. Colas interminables en la recepción. Comida de fritos y poco mas.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Gracias por publicar este testimonio! Nuestro equipo espera tener la oportunidad de poder recibirte de nuevo: será nuestra oportunidad para convencerte plenamente. Nos vemos pronto
ana ruiz
hace 4 años - 5 (Experiencia positiva)
Azahara Rangel
hace 4 años - 5 (Experiencia positiva)
Muy bonito. Lo único, las sábanas con manchas.
Respuesta de FERGUS Club Pineda Splash
Hola Azahara, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Anna Sarria
hace 4 años - 5 (Experiencia positiva)
Hotel força gran,bones piscines i tobogans per els nens,el menjar tipus bufet molt variat,les habitacions grans i molt netes
Respuesta de FERGUS Club Pineda Splash
Hola Anna, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Hichem BENLARBI
hace 4 años - 1 (Experiencia negativa)
Catastrophe
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Dé BO
hace 4 años - 5 (Experiencia positiva)
Jose A. Vico
hace 4 años - 5 (Experiencia positiva)
olivier verani-canamela
hace 4 años - 3 (Experiencia positiva)
carlos Parejo
hace 4 años - 5 (Experiencia positiva)
Un trato excepcional
Respuesta de FERGUS Club Pineda Splash
Hola carlos, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Blanca P X
hace 4 años - 4 (Experiencia positiva)
Ideal per estades amb nens.
Respuesta de FERGUS Club Pineda Splash
Hola Blanca, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Cristina Jou
hace 4 años - 4 (Experiencia positiva)
El hotel está bien en general. Renovado, todo nuevo y muy limpio. Habitaciones confortables: camas muy cómodas, el baño también muy bien. Buffet variado y comida buena. Personal atento y amable. Detalle por llevar mascota. Buena animación. Buena organización en relación hamacas piscina y limpieza desinfección covid. Actividades para niños constantemente. En relación al todo incluido debería mejorar en varios aspectos. El servicio es claramente a mejorar: cócteles que entren pocos, la mayoría tienes que pagar, no puedes tomar snacks en la piscina, solo en el buffet y 1 h al día de 11 a 12 y por la tarde de 16 a 18h. A las 12 del medio día si te apetece una bolsa de patatas la he tenido que pagar. En otros hoteles ofrecían: aceitunas, frutos secos, fruta, etc. En horario de 11 a 23h. Aquí solamente había como snack sobras de comida pesada, no tentempié. Se puede mejorar, con eso su puntuación rozaria a ser un hotel excelente.
Respuesta de FERGUS Club Pineda Splash
Hola Cristina, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
MANUEL GAMERO
hace 4 años - 3 (Experiencia positiva)
Grzegorz Grzegorz
hace 4 años - 4 (Experiencia positiva)
Hotel typowy dla rodzin z dziećmi,dużo zabaw dla dzieci dobre jedzenie minusem słaba organizacja przy wejściu na stołówkę czasem trzeba było czekać z 15-20 minut w kolejce gdyż nakładały się dwie grupy.Do morza 300m plaża piaszczysta typu piach gruby(pospółka) nogi zapadają się w piachu prawie po kolana do tego niebezpieczne fale na morzu jedynie dla osób umiejących dobrze pływać.
Respuesta de FERGUS Club Pineda Splash
Hola Grzegorz, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Victor Feliz
hace 4 años - 5 (Experiencia positiva)
Franck Sequeira
hace 4 años - 4 (Experiencia positiva)
Très propre et sécurités pour les enfants,personnel sympa
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
Marc Berdu
hace 4 años - 4 (Experiencia positiva)
La habitación muy limpia, moderna y ancha, dispone de 2 piscinas grandes una con toboganes,luego tiene un "spa"/piscina, muchas actividades para grandes y pequeños. El personal muy amable y antento, el buffet de desayuno bastante completo.
Respuesta de FERGUS Club Pineda Splash
Hola Momotaro, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Sandra Salas Herrera
hace 4 años - 3 (Experiencia positiva)
Las instalaciones y habitaciones son geniales,la comida variada y buena,un sitio para ir en familia. Pero lo malo es cuando llegas, muy lento, te dan la habitación muy tarde. A parte nosotros tuvimos un problema a la llegada y nos tuvieron más de dos horas para solucionarlo, teniendo dos niñas pequeñas y un perrito,con toda la calor y sin comer. No tuvieron ni un detalle por parte del hotel, por el problema que tuvimos que fue culpa de ellos. La verdad que creo que no volveremos y es una pena.
Respuesta de FERGUS Club Pineda Splash
Hola Sandra, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
XYZ Grzegorz
hace 4 años - 5 (Experiencia positiva)
Pyszne jedzenie codziennie sprzątane pokoje minusem zła organizacja przy wydawaniu posiłków hotel typowy dla rodziny z dziećmi.
Respuesta de FERGUS Club Pineda Splash
Hola Marcin, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Luis San Woo
hace 4 años - 5 (Experiencia positiva)
👋👋👋👋
Javier
hace 4 años - 5 (Experiencia positiva)
Katherine Zamudio moreno
hace 4 años - 1 (Experiencia negativa)
Realmente decepcionante, fuimos a este hotel y no a otro mejor para que nuestros niños disfrutaran de los toboganes... el primer día mi hijo súper ilusionado se encuentra que hay un límite de altura cosa que no dice en su página web. El responsable del comedor es muy antipático, actúa como si te estuviera haciendo un favor y no como si hubieras pagado por un servicio, ni hola, ni adiós, ni gracias.. en fin muy mala experiencia y por supuesto no volveremos.
Respuesta de FERGUS Club Pineda Splash
Hola Katherine, Lamentamos sinceramente esta situación y entendemos perfectamente tu insatisfacción. Transmitiremos tu comentario al departamento correspondiente y nos aseguraremos de que no vuelva a ocurrir. Espero que nos puedas dar la oportunidad de cambiar tu opinión. Gracias por tu confianza, Atentamente
Jaime Ibáñez
hace 4 años - 4 (Experiencia positiva)
Por 5 euros en consumición tienes acceso a piscina y dispones de una consumición
Respuesta de FERGUS Club Pineda Splash
Hola Jaime, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día!
Auber92 FA.
hace 4 años - 5 (Experiencia positiva)
Muy bien todo hôtel génial animation lo mejor animadores muchas activités vanesa es la majorité de lo mejor ,l'importance todo muy linpio y comida buenisima comida mis buena año proximité volière me enfants gracias . Ok
Respuesta de FERGUS Club Pineda Splash
Hola Fatima, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Natallia Sidorchyk
hace 4 años - 5 (Experiencia positiva)
Отель просто великолепный, как интерьер, так и обслуживающий персонал. Мы себя чувствовали так очень комфортно. Много разных бассейнов,водные горки, развлечение как для детей, так и для взрослых.
Respuesta de FERGUS Club Pineda Splash
Hola Наталья, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
Djah Sid
hace 4 años - 4 (Experiencia positiva)
Top très bon séjour avec la famille, personnels très agréable. A conseiller surtout pour les familles avec les enfants.
Respuesta de FERGUS Club Pineda Splash
Hola Djah, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
maxime rotmil
hace 4 años - 4 (Experiencia positiva)
Hotel très propre, buffet variés, animation légères mais agréables, personne ne répond au téléphone, ni email, le seul point noir étant le bruit des portes claquant la journée et le soir, du à un probleme de ralentisseurs de portes.
Respuesta de FERGUS Club Pineda Splash
Hola maxime, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Stephane Tornikian
hace 4 años - 1 (Experiencia negativa)
Très moche ne mérite pas 4 étoiles hall sale dans un quartier espagnol très pauvre
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Jose Javier Hernandez
hace 4 años - 5 (Experiencia positiva)
El personal es muy atento y amable en general . El equipo de animación es increíble!! Instalaciones buenas adaptadas a los niños más pequeños. Y resaltar la dedicación y amabilidad de Mar , Cristina , Vanesa , Margarida ,Enzo y Alex y por supuesto no olvidarnos de Txano y Miguel. Gracias por hacer de estas vacaciones algo inolvidable sobre todo para Beñat
Respuesta de FERGUS Club Pineda Splash
Hola Jose, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Cristina Rodriguez
hace 4 años - 4 (Experiencia positiva)
Rutero Privado
hace 4 años - 4 (Experiencia positiva)
epapam
hace 4 años - 5 (Experiencia positiva)
Buena ubicación, hotel totalmente reformado, buena animación, buen buffet y buenas habitaciones. La animación tanto para adultos como para niños fenomenal. Totalmente recomendable
Respuesta de FERGUS Club Pineda Splash
Hola epapam, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Purisima Marti
hace 4 años - 4 (Experiencia positiva)
Lugar ideal para ir con niños, Hay 3 zonas de piscinas,la del Faro,con sus tobiganes y sutidores de agua, otra zona de burbujas , otra mas tranquila arriba con zona de solarium,parke infantil,animación diferente cada dia para toda la familia,comida buffet y exelente bar,todo en el centro de Pineda de Mar
Respuesta de FERGUS Club Pineda Splash
Hola Purisima, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
Alexandra Pellerin
hace 4 años - 5 (Experiencia positiva)
Top pour un séjour en famille avec les enfants ! Nous y retournons surement. Rien a faire, qu'a profiter. Les chambres sont faites tout les jours, les repas sont assez variés mais normaux pour un buffet. Les piscines sont tops et le personnel tres agreable, vraiment aux petits soins, serviable et reactif. Ils se donnent aussi beaucoup de mal pour proposer quelques animations et jeux pour animer le séjour aussi sympathique pour les grands que pour les petits.
Respuesta de FERGUS Club Pineda Splash
Hola Alexandra, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Alberto Galan
hace 4 años - 5 (Experiencia positiva)
Muy buen hotel. 3 piscinas, tranquilidad y habitaciones grandes. Buffet bueno.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
soud loud
hace 4 años - 5 (Experiencia positiva)
Genial
Respuesta de FERGUS Club Pineda Splash
Hola soud, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Ben Ben
hace 4 años - 5 (Experiencia positiva)
Bon accueil. Gastronomie pour tous les goûts. Personnel agréable. Je le recommande vivement.
Respuesta de FERGUS Club Pineda Splash
Hola Be, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Mymi DEKHINET
hace 4 años - 4 (Experiencia positiva)
Hôtel familial très sympathique. Propre accueillant les chambres sont bien équipées propres matelas nickel. Sdb propre aussi. Piscines propres . Idéal pour les personnes qui recherchent du calme . Un peu d animations pour les enfants un peu pour les adultes. Resto copieux varié propre!
Respuesta de FERGUS Club Pineda Splash
Hola Mymi, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día!
haroon sohrab
hace 4 años - 3 (Experiencia positiva)
Eli Paredes
hace 4 años - 1 (Experiencia negativa)
Estoy intentado contactar con el Hotel para modificar una reserva y no me cojen ni el teléfono ni me contentan a los wassaps ni a los mails, una vergüenza. Llevo mas de 5 horas intentado ponerme en contacto con ellos y me es imposible. Atención al cliente pésima en recepción.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Te pedimos disculpas por las molestias. Un cordial saludo
Ana Rodriguez
hace 4 años - 5 (Experiencia positiva)
Una atención buenísima, muy bonito por dentro. Hemos pasado un día estupendo.
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
Joan S
hace 4 años - 4 (Experiencia positiva)
Hotel recomendable para ir con niños. Es nuy tranquilo y la piscina con los toboganes es aceptable. Las habitaciones, al menos la nuestra, perfecta calidad precio. El buffet aceptable, no hay mucha variedad pero se puede comer algo decente. Lo peor la ubicación de la recepción y la falta de personal. Una sola persona haciendo el check in se formó una cola de una hora para entrar. A parte, esta en medio de acceso a las dos piscinas. Pues imagina, gente pasando constantemente. Recomendable.
Respuesta de FERGUS Club Pineda Splash
Hola Joan, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Olaia
hace 4 años - 4 (Experiencia positiva)
El hotel esta reformado, al llegar se nota que cuidan la limpieza y la decoración es muy chula, de 10. Está genial para familias, hay mini club, animación , zona de juegos...actividades para adultos y niños. Toboganes muy divertidos con agua y sin agua. Los animadores muy muy bien. El buffet de muy buena calidad aunque cocinan un pelin salado y demasiado al dente las verduras. Lo peor los postres que son todo tipo mousse en vasitos aunque la fruta cortada está muy rica. Los camarer@s y cociner@s muy amables Las habitaciones muy limpias y las camarer@s muy amables, fueron muy rápidos una tarde en volvernos a hacer la cama y cambiar las sábanas tras un pequeño accidente. Se agradece que a las habitaciones se acceda con el chip de la pulsera, es muy cómodo Una persona limpia durante todo el día las hamacas de la piscina tras su uso. Lo PEOR de todo es que la cama de la habitación doble era de 1,35. Tras bajar a preguntar si tenían una hab doble con dos camas individuales o con cama de matrimonio más grande fueron muy poco resolutivos, no nos dieron una solución y nos dijeron que simplemente no había disponibilidad, cosa que no era cierta. Esto ha condicionado en parte nuestras vacaciones También nos dijeron a la llegada que el parking del hotel no estaba funcionando y luego vimos entrar coches de gente alojada posteriormente a nuestra llegada. Por estas dos ultimas cosas le damos un 4/5
Respuesta de FERGUS Club Pineda Splash
Hola Olaia, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Fran AC
hace 4 años - 5 (Experiencia positiva)
Muy amables y las mascotas genial recibidas!
Respuesta de FERGUS Club Pineda Splash
Hola Fran, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Raquel Durantez
hace 4 años - 5 (Experiencia positiva)
Crys Moreno Cavero
hace 4 años - 5 (Experiencia positiva)
Buen servicio y estupendas instalaciones
Respuesta de FERGUS Club Pineda Splash
Hola Crys, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Montse vilalta
hace 4 años - 4 (Experiencia positiva)
Biel Notario
hace 4 años - 5 (Experiencia positiva)
Sonia Millan
hace 4 años - 4 (Experiencia positiva)
Estuvimos un fin de semana y lo pasamos genial. El servicio de animación espectacular y super atentos. Las instalaciones están súper bien y las piscinas también. Otro aspecto que nos gustó mucho es que había personal de salvavidas en las piscinas vigilando y eso nos daba mucha tranquilidad con nuestro hijo. El hotel es pet friendly, o sea que puedes ir con tu mascota sin problema. Repetiremos seguro
Respuesta de FERGUS Club Pineda Splash
Hola Sonia, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
said ghoula
hace 4 años - 5 (Experiencia positiva)
🥰
Marcos Ruiz
hace 4 años - 1 (Experiencia negativa)
.Por diversas causas ocasionadas el verano pasado durante nuestra estancia el Director del hotel nos ofreció un bono de un día. A día de hoy he LLamado en varias ocasiones para canjear bono , como tres o cuatro veces...ya te llamaré, llamada en espera cde 40 minuitos y cuelgan , etc.. , esta fecha no se puede, te cuelgan en telefóno..en fin nada presentables. .. no sé porque me ofrecieron el bono. si quedan retratados con su comportamiento. En fin, no merece la pena ir ni por comida, ni por educación ni lo peor..por medidas Covid
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Irene Quirós
hace 4 años - 4 (Experiencia positiva)
PROS: El hotel, en general, es súper recomendable. Estuvimos solo una noche, en plan escapada de sábado a domingo, y quedamos encantados. Estuvimos en régimen pensión completa. La comida del buffet muy variada y bastante buena, no una delicatessen, pero hay dónde elegir y eso nos gustó. Las piscinas una maravilla. El hotel no es "adults only", pero al tener una de las piscinas dedicada, exclusivamente, para los niños (con toboganes, etc. ), en las otras dos se estaba bastante tranquilo. La habitación una monada, pequeña pero acogedora y muy limpia. El personal encantador, siempre dispuesto a ayudar. Se nos estropeó uno de los teléfonos de la ducha y en una hora ya estaba solucionado. La playa a 5 minutos andando. CONTRAS: La cola para hacer el check-in, inmensa...Una vez hecha, a las 11:30 de la mañana, nos dijeron que la habitación no estaría hasta las 16 h...Por suerte estuvo antes (aunque si fue un shock por qué en ningún hotel tardan tanto en entregarte la habitación) pero igualmente tuvimos que pegarnos el viaje hasta el coche para dejar las maletas por qué el servicio que ofrece el hotel como maletero cuesta 2€ sin retorno. Por tema COVID dividen las reservas en dos turnos para el comedor. Nos tocó el primero y, la verdad, un poco apurado...De 7:30 a 9:00 para desayunar, de 13:00 a 13:45 para comer y de 19:30 a 21:00 para cenar. Claro, muy guiri todo. De todos modos podías ir, por ejemplo, a las 20:45 y si te pasabas de las 21:00 no había ningún problema. Repetiremos seguro!!!
Respuesta de FERGUS Club Pineda Splash
Hola Irene, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
CMP
hace 4 años - 5 (Experiencia positiva)
Hotel familiar, pequeñito, poco masificado, con todo lo necesario para unas vacaciones perfectas, en casco urbano rodeado de todos los servicios que puedas necesitar. Ideal para familias con niños
Respuesta de FERGUS Club Pineda Splash
Hola CMP, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Félix López
hace 4 años - 4 (Experiencia positiva)
Matt S.
hace 4 años - 1 (Experiencia negativa)
Por donde empezar? Por las chicas de recepción que no se enteran de las reservas y te hacen perder tiempo de entrada. O será que todos los chaise longue están amontonados unos encima de otro, sin respetar distancia social (siiii, en pleno variante Delta). O mejor empiezo por la comida de tercera que ofrecen en el "buffet internacional", es literalmente INTOCABLE creo que la comida de las residencias de tercera edad son un manjar comparado con esto, un asco total, al menos te ofrecen agua, y vino de cocinar para llenarte. Bueno ya sabéis que tenéis por 70 euros de daypass para dos adultos y si vais en tren desde Barcelona sumarle 22 euros más. Creo que hubiese quemado los 90 euros y me divierto más. Según ellos es 4 estrellas, pero no tiene mas estrellas de las que le pongo.
Respuesta de FERGUS Club Pineda Splash
Estimado/a cliente, Gracias por tu fidelidad y por tomar el tiempo de escribirnos. Lamentamos tu valoración y tomamos nota para mejorar. Que tengas un buen día
Patrícia Guardiola
hace 4 años - 3 (Experiencia positiva)
El personal es muy amable pero hay mucho descontrol, grandes colas en recepción para check in, y la habitación no la dan hasta las 16:00 de la tarde pero debes dejarla a las 11h. Habitaciones reformadas, en nuestro caso habitación quadruple de luxe de 18m un poco pequeña pero agradable, cerca de la playa.
Respuesta de FERGUS Club Pineda Splash
Hola Patrícia, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Toni Arnau
hace 4 años - 4 (Experiencia positiva)
Instalaciones bastante bien, personal amable. Le falta más zona de aparcamiento, el parking de pago se llena en seguida y la zona de alrededor es zona verde. Tiene varias piscinas y toboganes. La organización de check in bastante mejorable, hemos hecho bastante cola hasta obtener la habitación, que por cierto, la entregan bastante tarde, sobre las 16hr. También la hora de salida es bastante temprana, a las 11hr cuando la mayoría de hoteles es a las 12h.
Respuesta de FERGUS Club Pineda Splash
Hola Toni, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
STAsnake XIX
hace 4 años - 3 (Experiencia positiva)
El principio fue caótico, dada la falta de organización por parte de la recepción, y la entrada a las habitaciones que son a las 16h de la tarde. Problemas con la habitación que a posteriori, tras una queja un poco acalorada, fue resuelta.
Respuesta de FERGUS Club Pineda Splash
Hola STAsnake, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Jéssica Casanova
hace 4 años - 5 (Experiencia positiva)
Jose Antonio Muñoz
hace 4 años - 5 (Experiencia positiva)
Eva Andújar
hace 4 años - 5 (Experiencia positiva)
PŚ Ropuch
hace 4 años - 2 (Experiencia negativa)
Daleko od plaży i kolejki
chupete433
hace 4 años - 4 (Experiencia positiva)
Ni
Respuesta de FERGUS Club Pineda Splash
Hola chupete433, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Joan
hace 5 años - 3 (Experiencia positiva)
juan jose pardo cervantes
hace 5 años - 5 (Experiencia positiva)
Espectacular, muy recomendable!!
Respuesta de FERGUS Club Pineda Splash
Hola juan, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Josep Maria Casanova Rutllant
hace 5 años - 3 (Experiencia positiva)
Correcte
Respuesta de FERGUS Club Pineda Splash
Hola Josep Gracias por tu comentario que nos ayuda a avanzar día a día. Un cordial saludo
ilbuongiustaioitalia
hace 5 años - Sin rating (Experiencia negativa)
Abituato a standard italiani, devo dire che questo hotel alla fine della regione del Maresme non mi ha convinto. Per un amante della ristorazione come me, la qualità del cibo era veramente bassa, seppur molto ampia e disponibile. Buona la posizione geografica, a metà tra la Costa Brava e Barcellona, ma niente di più. Soddisfacente la piscina e il parco acquatico dell'hotel
FM 2020
hace 5 años - 5 (Experiencia positiva)
Hotel ideal para ir toda la familia sobretodo para niños y adolescentes. Dispone de zona de piscina con diversos toboganes y amplio solarium. El hotel es muy elegante y sus habitaciones son amplias, limpias y muy bonitas. Tiene diversas actividades para poder disfrutar en familia. El restaurante es amplio , variedad de comida y su personal es bastante atento. Debo destacar del hotel la recepcion pues atienden a todas las demandes del cliente en la medida de lo posible y sobretodo podéis ACUDIR CON MASCOTAS. Para mí ha sido una experiencia super recomendable os animo a que lo visitéis.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Nos vemos muy pronto Servicio de atención al cliente
Samuel Garcia
hace 5 años - 5 (Experiencia positiva)
Angel Samper
hace 5 años - 5 (Experiencia positiva)
Una gran experiencia, el trato de los trabajadores inmejorable, la habitación doble amplia y confortable y las piscinas están muy bien para pasar largos ratos de entretenimiento
Respuesta de FERGUS Club Pineda Splash
Hola Angel, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Melchor Nogueroles
hace 5 años - 5 (Experiencia positiva)
santiago BARCELONA
hace 5 años - 1 (Experiencia negativa)
Iris Perez
hace 5 años - 3 (Experiencia positiva)
Hay mucha variedad en el bufet pero la calidad no es del todo de 10. Las habitaciones son pequeñas.
Respuesta de FERGUS Club Pineda Splash
Hola Iris, Gracias por tu comentario: los comentarios de los clientes nos ayudan a mejorar día a día. No dudes en volver a visitarnos para averiguarlo. Atentamente
Candy
hace 5 años - 4 (Experiencia positiva)
Recomendado próximo verano repito
Respuesta de FERGUS Club Pineda Splash
Hola Candy, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
user guille
hace 5 años - 2 (Experiencia negativa)
Masificado, gritos de niños a todas horas y muy mala gestión del parking, zona azul casi obligatoria. Restaurante bastante bueno y habitaciónes un poco justas.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por informarnos de este problema. Tomaremos las medidas necesarias para garantizar que este inconveniente no se repita. Te pedimos disculpas por las molestias. Un cordial saludo
Maite Maite
hace 5 años - 5 (Experiencia positiva)
Perfecto
Respuesta de FERGUS Club Pineda Splash
Hola Maite, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Zaira ródenas
hace 5 años - 5 (Experiencia positiva)
Nos ha encantado la experiencia. Un hotel estupendo. Habitación perfecta, amplia; instalaciones fantásticas iendo con niños, tres piscinas; comida muy buena; servicio encantador (los trabajadores muy amables y atentos), mi hija es celíaca y muy atentos con ella y con todo. Todo muy correcto y una experiencia para repetir. Muy correcto con las medidas de seguridad tomadas con la situación actual. Incluso el día de salida, que salíamos con la comida, teniendo que dejar la habitación, hemos podido disfrutar de todas las instalaciones, nos han guardado las maletas y hemos podido ducharnos. El único pero que puedo poner es el aire acondicionado, es general y no puedes regularlo en la habitación como te gustaría. También en las zonas comunes se nota poco. Aún así seguro que repetiremos!
Respuesta de FERGUS Club Pineda Splash
Hola ACUARIO82, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
Yolanda Lizarraga
hace 5 años - 5 (Experiencia positiva)
Genial! 3 piscinas para todos los gustos, con jacuzzi, toboganes distintos o solo para adultos. Ubicación , limpieza y trato estupendisimo. Hemos de volver
Respuesta de FERGUS Club Pineda Splash
Hola Yolanda, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Laia Jordana
hace 5 años - 5 (Experiencia positiva)
guillermo fernandez tejada
hace 5 años - 5 (Experiencia positiva)
Perfecto y con niños más
Respuesta de FERGUS Club Pineda Splash
Hola guillermo, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
Ana GRIMALDO
hace 5 años - 4 (Experiencia positiva)
Habitaciones super bien todo reformado. Comida... bien dentro de ser un buffet . Piscinas ideal para niños
Respuesta de FERGUS Club Pineda Splash
Hola Ana, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
MANUEL PULIDO MARTÍN
hace 5 años - 4 (Experiencia positiva)
Todo genial
Respuesta de FERGUS Club Pineda Splash
MANUEL, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Jose Antonio Castillo
hace 5 años - 4 (Experiencia positiva)
Buenas instalaciones, pero demasiada gente para tema covis
Respuesta de FERGUS Club Pineda Splash
Hola Jose, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
daniel diaz
hace 5 años - 3 (Experiencia positiva)
Masificado, buffet justito.
Respuesta de FERGUS Club Pineda Splash
Hola daniel, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Christian diaz
hace 5 años - 5 (Experiencia positiva)
Sharay Torres
hace 5 años - 1 (Experiencia negativa)
PESIMA ANIMACION POCA VARIEDAD EN LA COMIDA SIN CONTROL DE AFORO COLAS PARA TODO. Habitacio es comodas el pack todo incluido no sale a cuenta muchas limitaciones y bebidas de mala calidad. NO LO RECOMIENDO
Respuesta de FERGUS Club Pineda Splash
Estimado Sharay, Damos mucha importancia al hecho de ofrecerte un servicio que se adapte perfectamente a tus expectativas y lamentamos sinceramente esta decepción. Nuestros equipos ya han sido informados y trabajan para encontrar una solución. Que tengas un buen día,
MARIANA LAZZARIN
hace 5 años - 5 (Experiencia positiva)
Los toboganes molsron mucho, muy divertidos. El bufet estaba muy bien, sobretodo los de queso. La habitación me gustó mucho, espero que el año que viene mi mamá me vuelva a llevar.
Respuesta de FERGUS Club Pineda Splash
Hola MARIANA, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
Javi Plane
hace 5 años - 4 (Experiencia positiva)
Trato muy correcto y amable del personal y buena comida
Respuesta de FERGUS Club Pineda Splash
Javi, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Svetlana Savenko
hace 5 años - 5 (Experiencia positiva)
Excelente!
Respuesta de FERGUS Club Pineda Splash
Hola DC, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Alberto
hace 5 años - 5 (Experiencia positiva)
Bien organizado, limpio y todo muy agradable
Respuesta de FERGUS Club Pineda Splash
Alberto, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Carmen Beloso
hace 5 años - 5 (Experiencia positiva)
Estupendo
Respuesta de FERGUS Club Pineda Splash
Carmen, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Pepa Marco Santimoteo
hace 5 años - 4 (Experiencia positiva)
El hotel y sus instalaciones muy bueno pero el agua de la piscina está muy fría
Respuesta de FERGUS Club Pineda Splash
Hola Pepa, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Candido Carralero
hace 5 años - 4 (Experiencia positiva)
Lorenzo Pérez
hace 5 años - 5 (Experiencia positiva)
Muy bueno calidad precio muy bueno buffet libre espectacular atendido de maravilla gente muy profesional y muy amable
Respuesta de FERGUS Club Pineda Splash
Hola Lorenzo, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Laura Domínguez
hace 5 años - 4 (Experiencia positiva)
Muy bonito y bastante completo en todos los sentidos, el único fallo que yo vi, es en la comida, no es que estuviera mala o fuera de mala calidad, lo que pasa es que no hay variedad de primeros platos, solo ensaladas,macarrones y poco más; nada de verdura ni judías verdes simplemente o alguna verdura para los niños...
Respuesta de FERGUS Club Pineda Splash
Hola Laura, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Carlos Roda
hace 5 años - 4 (Experiencia positiva)
Muy buen hotel, aún que no es para cinco estrellas por instalaciones y por comida. Todo en si esta muy bien para ir en familia. Desde buscounchollo.con valió la pena, casi un 45% menos que reservando al hotel en todo incluido.
Respuesta de FERGUS Club Pineda Splash
Hola Carlos, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Carles Lecha
hace 5 años - 4 (Experiencia positiva)
Adrian Moreno Ruiz
hace 5 años - 5 (Experiencia positiva)
La cocina excelente es lo que más nos gusto. Los camareros/as muy amables, limpieza en todas la partes, las piscinas muy divertidas, actividades adecuadas y entretenidas. Los peques disfrutaron muchísimo. Gracias.*****
Respuesta de FERGUS Club Pineda Splash
Hola Adrian, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Santi (Santi)
hace 5 años - 4 (Experiencia positiva)
Hemos pasado 4 días ,a pesar del mal tiempo que hemos cojido la sensación que nos llevamos del hotel es muy buena. Comidas del restaurante muy bien,el todo incluido funciona fluido( pondría alguna máquina de granizados) ,animación de los niños bien las chicas son super cariñosas con ellos,la animación de adultos algo justa pondría alguna actividad más pero Joan el chico que las realiza lo hace genial un fenómeno.limpieza e instalaciones muy bien. En general destacó amabilidad de todo el personal del hotel y buenas instalaciones
Respuesta de FERGUS Club Pineda Splash
Hola Santi, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Marta Fu
hace 5 años - 4 (Experiencia positiva)
En general nos ha gustado mucho. Hay 3 piscinas y todas perfectas. El servicio de bar tiene unos grandes profesionales. En todo incluido hay mucho donde elegir. El buffet libre es muy completo, siempre hay un plato estrella. El menú infantil ponen 3 platos diferentes, pero es que en verdad puede pedir lo que quiera. Los camareros y demás son muy profesionales y majos. En todo incluido entra un entremes entre comidas. Hecho en falta patatas fritas y cosas así en estos momentos (a las 12h apetece mucho un martini con olivas o cosas así), algo más de picoteo. Daba la sensación que eran las sobras de la comida anterior. Y no mola En el tema covid, todo el mundo es muy consciente y se mantiene apartada. Para moverte en cualquier lado (tabto en hotel como en restaurante) te tienes quw poner la mascarilla. Y si no llevas, te dan una. Hay una sala para jóvenes y tecnologías. También hay una de máquinas. Hay una sala para niños, con una animadora. Y a parte, van haciendo cosas por las noches. Todos sentados y sin moverse, pero está bien el entretenimiento. En las pisci as, el socorrista desinfecta las hamacas y mesas si se lo pides. Estos están muy antentos a la piscina, sobretodi en la zona de tubuganes En general todo el personal muy profesional, amable e intenta ayudarte, siendo bastantes flexibles, que se agradece mucho La zona está muy bien. Los alrededores tiene un paseo normalito, pero limpio. Hay una calle más de tiendas, los precios coreectos. La playa está a 4 manzanas, hay que pasar la vía del tren. La playa es limpia y hay varios servicios de entretenimiento. La arena es de piedrecilla.
Respuesta de FERGUS Club Pineda Splash
Hola Marta, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Ruth i Alexia canal
hace 5 años - 4 (Experiencia positiva)
Lo mejor el personal. Poco control del uso de las hamacas, la gente deja la toalla y se va a merendar, etc. El bufet de noche justo.
Respuesta de FERGUS Club Pineda Splash
Hola Ruth, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Carlos Mumany
hace 5 años - 4 (Experiencia positiva)
Hotel con estancia agradable, habitaciones limpias y comida correcta. 3 piscinas adecuadas para adultos y niños y entretenimiento asegurado. Mejorable la calidad de las bebidas en el todo incluido y destacar la amabilidad y corrección del personal en general y especialmente en la señorita Sonia en el servicio de atención a mesas por su educación y simpatía y Laia en la recepción de los clientes en las horas de las comidas, por su corrección y cercanía en el trato con el cliente. Felicidades chicas!
Respuesta de FERGUS Club Pineda Splash
Hola Carlos, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Carlos Garcia Garcia
hace 5 años - 4 (Experiencia positiva)
Jose freita molero
hace 5 años - 5 (Experiencia positiva)
Trato inmejorable de parte de todos los trabajadores, sitio limpio, agradable y muy divertido, súper recomendable
Respuesta de FERGUS Club Pineda Splash
Hola Jose, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Ingrid Acien
hace 5 años - 5 (Experiencia positiva)
Jose Manuel Fuentes Fernández
hace 5 años - 5 (Experiencia positiva)
Hotel súper recomendable para familias!! Hemos estado 4 días y estamos muy contentos, la comida ha estado de 10 nos ha encantado prácticamente todo, los camareros muy atentos con muy buen servicio! Las habitaciones limpias y sin ningún problema! Las piscinas y toboganes que os voy a contar, súper genial!! Por poner un pero las actuaciones han sido muy flojas!! Tema COVID: GENIAL, Hay gel por todos los sitios y personal limpiando y desinfectando en todo momento!! Deseando de volver, estamos muy contentos con este hotel!!
Respuesta de FERGUS Club Pineda Splash
Hola Jose, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Umax Y Uma La Fav
hace 5 años - 4 (Experiencia positiva)
El hotel está bien, la piscina con los toboganes da mucho juego a los niños, cuidado con el que está cerrado tiene la parte del final con un saliente que hace daño en los talones. La comida decente, los postres no valen mucho la verdad.
Respuesta de FERGUS Club Pineda Splash
Hola Umix, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
KESSENTINI Ayman
hace 5 años - 3 (Experiencia positiva)
Pour le restaurant, c'est acceptable mais personne n'a noter que l'eau est payant ... même avec la formule tout inclus. Pour la proximité à la plage, ok c'est pas loin mais il faut traverser les rails de métro pour y arriver.
Respuesta de FERGUS Club Pineda Splash
Hola KESSENTINI, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Antoni Amela Feliu
hace 5 años - 5 (Experiencia positiva)
Molt bé fantàstic el recomano
Respuesta de FERGUS Club Pineda Splash
Hola Antoni, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
1dk. yum1
hace 5 años - 4 (Experiencia positiva)
Me a encantado todos los trabagadores en general todos muy atentos todos lo recomiendo de corazon las piscinas las actividades las comidas del 0 al 10 les doy un 11 muy bien muy agusto 😘😘
Respuesta de FERGUS Club Pineda Splash
Hola 1dk., Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
Ángel
hace 5 años - 4 (Experiencia positiva)
+El hotel tiene una muy buena relación calidad-precio. +El buffet muy variado y comida buena por lo general. + Las 3 piscinas, toboganes y hamacas. +Trato excelente por parte del personal del hotel. - Es un hotel muy familiar y si quieres tranquilidad no goza de ella, como en los otros hoteles sólo adultos de la cadena. (Estuve la última de semana de agosto)
Respuesta de FERGUS Club Pineda Splash
Hola Ángel Gracias por tus comentarios. Estamos contentos de poder ayudarte porque esa es nuestra misión. Saludos
Núria Saloni
hace 5 años - 4 (Experiencia positiva)
Ideal per famílies. Treballadors molt atents i amables. Menjar variat.
Respuesta de FERGUS Club Pineda Splash
Núria, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Carmen Pujol
hace 5 años - 4 (Experiencia positiva)
Buen sitio para ir con niños
Respuesta de FERGUS Club Pineda Splash
Carmen, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Joan Eroles Escolà
hace 5 años - 4 (Experiencia positiva)
Patricia Pelegrí Calderín
hace 5 años - 3 (Experiencia positiva)
Estuvimos en este hotel el fin de semana, hotel es muy bonito se nota que está renovado hace poco, las instalaciones están geniales y el personal es de 10, lo único malo es que un hotel 100% para niños no lo recomendaría si se va a ir en pareja o con amigos. Por otra parte la comida del buffet era mala mucho producto congelado y poca comida sabrosa.
Respuesta de FERGUS Club Pineda Splash
Hola Patricia, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Jordi Ribes
hace 5 años - 5 (Experiencia positiva)
Katy Ramos Fernandez
hace 5 años - 4 (Experiencia positiva)
Habitación bonita hotel mui bien la comida poco bariedad por lo demas mui bien ideal niños por los tubuganes
Respuesta de FERGUS Club Pineda Splash
Hola Katy, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
David Luzan.
hace 5 años - 4 (Experiencia positiva)
Lourdes Serra
hace 5 años - 4 (Experiencia positiva)
Hemos ido a pasar el día con un niño. No hemos estado mal. Aún y así, estaba bastante lleno a pesar de las medidas Covid
Respuesta de FERGUS Club Pineda Splash
Hola Lourdes, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Ross M
hace 5 años - 4 (Experiencia positiva)
Las habitaciones están muy bien, nuevas y modernas. Las camas muy cómodas. Las piscinas geniales, sobre todo la de toboganes para los niños. El personal super amable,.desde recepción hasta los animadores. Destacar al personal de limpieza, muy amable, atento y habitaciones súper limpia. Los turnos en el restaurante para evitar aglomeraciones por el tema Covid es muy buena idea. No había que esperar mucho para entrar. La comida del restaurante está bien, normal, aunque para mí gusto, poca variedad,.sobre todo en los postres. Como crítica, creo que había demasiada gente en esta época. El suelo de la.piscina que no tiene tobogán resbala muchísimo y la abren muy tarde, a las 11h.
Respuesta de FERGUS Club Pineda Splash
Hola Ross, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Jaume Pujol serra
hace 5 años - 2 (Experiencia negativa)
Taes2879
hace 5 años - 4 (Experiencia positiva)
Hotel muy bonito y acogedor,ideal para ir con niños por los toboganes y zona acuática,lo único malo q tengo que decir es que estando en régimen de pensión completa no nos entrara ni siquiera el agua para comer o cenar,es decir hay que pagar la bebida aunque sea pensión completa,cosa q considero vergonzoso.
Respuesta de FERGUS Club Pineda Splash
Hola Taes2879, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
MJ RUVA
hace 5 años - 5 (Experiencia positiva)
Ideal para ir en familia bien comunicado cerca de las principales calles de pineda .
Respuesta de FERGUS Club Pineda Splash
Hola MJ, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Andreita Carmona
hace 5 años - 4 (Experiencia positiva)
Okacha Benatia
hace 5 años - 4 (Experiencia positiva)
Très bien pour la famille, des jeux pour les enfants et pas mal d'activité Et buffet avec beaucoup de choix.
Respuesta de FERGUS Club Pineda Splash
Hola Okacha, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Xavier Cabus
hace 5 años - 4 (Experiencia positiva)
Bon Hotel, molt ben situat i habitacions molt grans i arreglades. Ideal per famílies. Bon tracte del personal. El menjar no es correspon amb un 4*, poca varietat i no massa el.laborays i qualitat justa.
Respuesta de FERGUS Club Pineda Splash
Hola Xavier, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Yolanda Lopez Lopez
hace 5 años - 5 (Experiencia positiva)
Se está de lujo 👏👏👏👏😃
Respuesta de FERGUS Club Pineda Splash
Yolanda, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Jesus Martínez
hace 5 años - 4 (Experiencia positiva)
Oscar Paez Pradas
hace 5 años - 2 (Experiencia negativa)
Hemos hecho colas para todo y nos ha dado la sensación de incluso así que hubiera descontrol. Colas para entrar en el comedor pero la gente no guardaba la distancia de seguridad. Cola para entrar en la piscina para que no se guardaran las hamacas y cuando entrabas había gente ya tumbada. O sea un poco descontrol y precios un poco caros. Una botella de agua de 1'5 litros 2,55€ me parece excesivo.
Respuesta de FERGUS Club Pineda Splash
Hola Oscar, Lamentamos sinceramente esta situación y entendemos perfectamente tu insatisfacción. Transmitiremos tu comentario al departamento correspondiente y nos aseguraremos de que no vuelva a ocurrir. Espero que nos puedas dar la oportunidad de cambiar tu opinión. Gracias por tu confianza, Atentamente
Julian Blasco
hace 5 años - 4 (Experiencia positiva)
Servicio excelente y en recepción muy amables.
Respuesta de FERGUS Club Pineda Splash
Hola Julian, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Gustau Alvira
hace 5 años - 4 (Experiencia positiva)
Un hotel donde sin duda tu hijo lo va a pasar muy bien con los toboganes en la piscina, la gente muy atenta, la comida está muy bien, y ubicado cerca de la playa. Mala animación (supongo por el covid)
Respuesta de FERGUS Club Pineda Splash
Hola Gustau, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Yolanda Alonso Ortiz
hace 5 años - 4 (Experiencia positiva)
Mary Moreno
hace 5 años - 5 (Experiencia positiva)
Eva Barbero Romero
hace 5 años - 5 (Experiencia positiva)
Me ha encantado , educados , serviciales , simpáticos , sobre todo Paqui que esta en el bar de la piscina es en crack al igual que Alfonso súper servicial , Alvaro un chico genial y Domingo el director muy atento , en resumen hotel familiar y cercano
Respuesta de FERGUS Club Pineda Splash
Hola Eva, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
David Blasco
hace 5 años - 4 (Experiencia positiva)
Jordi P.s.
hace 5 años - 4 (Experiencia positiva)
Estancia muy agradable , las instalaciones están bastante bien, con dos piscina una con toboganes, y la otra en plan chill out .superchula. la habitaciones renovadas y los lavabos muy bien decorados. La comida buena ,y el personal muy agradable. Lo malo es el aparcamiento te tienes que ir al descampado aparcar, o si no paga tu estancia en uno privado. Por lo demás estupendo.
Respuesta de FERGUS Club Pineda Splash
Hola Jordi, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
alicia fernandez
hace 5 años - 5 (Experiencia positiva)
Simona Radu
hace 5 años - 5 (Experiencia positiva)
Ha ido todo muy bien!
Respuesta de FERGUS Club Pineda Splash
Simona, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
sonia jounou
hace 5 años - 5 (Experiencia positiva)
Las piscinas las habitaciones en planta baja el jacuzzi
Respuesta de FERGUS Club Pineda Splash
Hola sonia, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Juani Nuñez Gomez
hace 5 años - 4 (Experiencia positiva)
Genial, mejor de lo esperado.
Respuesta de FERGUS Club Pineda Splash
Hola Juani, ¡Muchas gracias por tu bonito comentario, nos saca una sonrisa! Que tengas un buen día,
Fatou Drame
hace 5 años - 5 (Experiencia positiva)
Les repas, la propreté....
Respuesta de FERGUS Club Pineda Splash
Hola Fatou, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Alejandro Indaburo
hace 5 años - 4 (Experiencia positiva)
Calidad precio estupendo, las piscinas muy bien y el buffet libre de calidad de los mejores buffets en los que he comido !!
Respuesta de FERGUS Club Pineda Splash
Hola Alejandro, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
Nia F
hace 5 años - 5 (Experiencia positiva)
Propre, bon service. L'hôtel mérite vraiment ses étoiles. Seul hic, s'est qu'on entend tout ce qui se passe dans les couloirs et surtout les portes qui claquent. Sinon c'est Top même avec le contexte covid19. On y est bien.
Respuesta de FERGUS Club Pineda Splash
Hola, ¡Cuántos cumplidos! Nos enorgullece tu lealtad y todo el equipo de Hotel Pineda Splash - 30º hotels te agradece tu confianza. Nos vemos muy pronto
Darius Solé
hace 5 años - 4 (Experiencia positiva)
Hotel amb totes les atencions del personal, adaptat i amb espais amplis, plens de turisme massiu a l'estiu. Pineda, però, no està gaire adaptada a les cadires de rodes (pocs baixadors al carrer i, sovint, distants entre sí).
Respuesta de FERGUS Club Pineda Splash
Hola Darius, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Elyeri18
hace 5 años - 5 (Experiencia positiva)
Un hotel entretenido con muy buena animación
Respuesta de FERGUS Club Pineda Splash
Hola Elyeri18, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
Marros Cerveceria
hace 5 años - 5 (Experiencia positiva)
muy bien
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
Enrique Pino Mas
hace 5 años - 3 (Experiencia positiva)
Espacios comunes de 4 estrellas, habitación de 3, buffet de 2. El chekin ha sido eterno pero el personal es muy agradable
Respuesta de FERGUS Club Pineda Splash
Hola Enrique, Gracias por tomar el tiempo de dejar una reseña sobre nuestra tienda. ¡La satisfacción de nuestros clientes es nuestro motor! ¡Nos vemos pronto!
Rafael Miras
hace 5 años - 3 (Experiencia positiva)
Amables y buenas instalaciones. La comida un poco más justa
Respuesta de FERGUS Club Pineda Splash
Hola Rafael, Te agradecemos el tiempo que has dedicado a compartir tus impresiones con nosotros y, sin duda, transmitiremos tu mensaje a los equipos. ¡Hasta pronto!
Monica Vila
hace 5 años - 5 (Experiencia positiva)
El hotel está muy bien situado, tiene 3 piscinas, ideal niños pero tema covid la gente no cumplía las normas y tampoco se les llamaba la atención. Gel y poco más.
Respuesta de FERGUS Club Pineda Splash
Hola Monica, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
nadjim kernou
hace 5 años - 5 (Experiencia positiva)
Xavi Ll.B.
hace 5 años - 4 (Experiencia positiva)
Relación calidad precio no está. Hotel familiar.
Respuesta de FERGUS Club Pineda Splash
Hola XAVIER, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
David Fernandez
hace 5 años - 5 (Experiencia positiva)
Lugar fantástico para pasar en familia. Zona piscina muy chula.
Respuesta de FERGUS Club Pineda Splash
Hola David, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Ramon Alegret
hace 5 años - 4 (Experiencia positiva)
Hotel ideal para ir con los niños, disfrutar de sus piscinas y toboganes, y estar relajado. Habitación espaciosa y ducha muy moderna y amplia. Bien con la toma de medidas Covid'19 pero a mejorar el orden de las colas en las comidas. Tiene 3 piscinas y siempre puedes ir alternando si te cansas de estar en una. Buffet más que correcto. Recomdable para ir con los niños y verlos disfrutar. Tienen también animación
Respuesta de FERGUS Club Pineda Splash
Hola Ramon, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Andrzej Polak
hace 5 años - 1 (Experiencia negativa)
Bad experience during covid - rules only on paper. The hotel staff doesn't seem to remind guests to wear masks. Breakfast is a time where people without masks can go and help themselves at buffet without masks ! Noise rules at night not respected. Fidge not working while week and staff basically saying that's life ! Nice one. That my experience e and won't go there anymore.
Respuesta de FERGUS Club Pineda Splash
Hola Andrzej, Lamentamos sinceramente que hayas vivido esta experiencia en la tienda. Entendemos tu insatisfacción y tomamos en cuenta tu comentario para transmitirlo a los departamentos correspondientes. Que tengas un buen día. Servicio de atención al cliente
Sara Pt
hace 5 años - 5 (Experiencia positiva)
Hace una semana que estuve alojada con ellos y quería resaltar muchas cosas buena de manera muy positiva. El personal súper amable, simpático y atento sobretodo en recepción y en los puntos de comida nos hicieron el favor de cambiar una cena por una comida sin poner problema alguno cosa que es de agradecer. Se cumplen todas las medidas COVID ya que está todo estrictamente limpio y aparte de ello todas sus instalaciones son nuevas, tienen unas piscinas espectaculares y el bar del hotel sirve unas bebidas por la noche increíbles. Sin lugar a dudas volveré me han echo sentir mejor que en mi propia casa ya que está todo completamente nuevo y quería resaltar que nos tocó una terraza espectacular. En los tiempos en los que estamos se agradece un hotel como este y que tenga un personal tan sumamente competente quería resaltar cómo punto final el personal de limpieza que hacen una labor increíble y siempre con una sonrisa. Volveré!!!!! Pd: LA COMIDA ESTÁ INCREÍBLE!!
Respuesta de FERGUS Club Pineda Splash
Hola Sara, ¡Muchas gracias por tu bonito comentario, nos saca una sonrisa! Que tengas un buen día,
David Collado González
hace 5 años - 4 (Experiencia positiva)
Marcin Rygiel
hace 5 años - 5 (Experiencia positiva)
Daniel Magdaleno
hace 5 años - 5 (Experiencia positiva)
Nos lo hemos pasado muy bien. El buffet genial, las piscinas y toboganes fantásticos, el personal muy amable. Muy recomendable
Respuesta de FERGUS Club Pineda Splash
Hola Dani, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Manoli Prieto
hace 5 años - 5 (Experiencia positiva)
Buena atención del personal y cómodo
Respuesta de FERGUS Club Pineda Splash
Manoli, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Montserrat Perez
hace 5 años - 5 (Experiencia positiva)
La amabilidad del personal. Limpieza y comida buena
Respuesta de FERGUS Club Pineda Splash
Montserrat, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Vicente Játiva
hace 5 años - 4 (Experiencia positiva)
Habitación amplia
Respuesta de FERGUS Club Pineda Splash
Vicente, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Kelly Casilimas
hace 5 años - 4 (Experiencia positiva)
A. García
hace 5 años - 4 (Experiencia positiva)
Espectaculo muy entretenido para niños y mayores!
Respuesta de FERGUS Club Pineda Splash
Amanda, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Diana Hirnu
hace 5 años - 5 (Experiencia positiva)
Esther Perez Sanchez
hace 5 años - 5 (Experiencia positiva)
Hotel increíble para ir en familia.personal muy atentos y muy amables de 10!! las habitaciones impecables muy bonitas cómodas no les falta detalle la limpieza del hotel y habitaciones en general impecable! la comida buena y las piscinas son una pasada!!! Tuve un pequeño incidente solucion inmediata y un bonito detalle el que tuvieron sorprendente. Deseando volver!!! Hasta muy pronto!
Respuesta de FERGUS Club Pineda Splash
Hola Esther, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
juan delgado
hace 5 años - 5 (Experiencia positiva)
Muy bien y atentos recomendable
Respuesta de FERGUS Club Pineda Splash
juan, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
antonio barajas
hace 5 años - 4 (Experiencia positiva)
Jordi Vallés
hace 5 años - 5 (Experiencia positiva)
Hubieron algunos problemas técnicos en el hotel pero se solucionaron de la mejor manera posible. Quedamos muy agradecidos con el trato recibido.
Respuesta de FERGUS Club Pineda Splash
Jordi, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Myrian Priscila Barrezueta Zambrano
hace 5 años - 5 (Experiencia positiva)
Olga Pérez Alcaide
hace 5 años - 5 (Experiencia positiva)
Piscinas e instalaciones magnificas, bufete libre ,muy buen servicio,precio muy asequible.Repetiremos seguro
Respuesta de FERGUS Club Pineda Splash
Olga, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Jose Mª Martinez Parra
hace 5 años - 4 (Experiencia positiva)
Porque nos solucionaron unos problemas que tuvimos rápidamente y todo el personal encantador
Respuesta de FERGUS Club Pineda Splash
Hola Jose, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
juan carlos Bejarano
hace 5 años - 4 (Experiencia positiva)
Noemí Barbara
hace 5 años - 5 (Experiencia positiva)
Excelente en todo!! Amabilidad por parte de todos los trabajadores, en especial de Alonso. Super bien organizado y cumpliendo todas las medidas de seguridad. Para volver una y mil veces más.
Respuesta de FERGUS Club Pineda Splash
Hola Noemí, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
_xaviii__
hace 5 años - 4 (Experiencia positiva)
Maica Prat
hace 5 años - 5 (Experiencia positiva)
Le pongo un 10 comida buenissima ,servicio muy amable ,habitaciones cómodas limpias y modernas ,3 piscinas me encantó todo volvere
Respuesta de FERGUS Club Pineda Splash
Hola Maica, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto
PINKPANTHER 52
hace 5 años - 4 (Experiencia positiva)
Genial para ir en familia
Respuesta de FERGUS Club Pineda Splash
PINKPANTHER, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
jorge mulet torres
hace 5 años - 3 (Experiencia positiva)
Mireia
hace 5 años - 4 (Experiencia positiva)
Oscar Rodríguez
hace 5 años - 3 (Experiencia positiva)
Sam mcdonald
hace 5 años - 5 (Experiencia positiva)
Literally the most beautiful hotel I have ever stayed in. Me and my school group stayed for 3 nights during the summer and I still think about how amazing this stay was. There was such a great energy in the place. At night, the bar area of the hotel had small talent shows and live music and it was an absolute blast. Everyone was so kind and made the stay one I will always remember. I sat on the balcony almost every night to see the ocean, listening to music and everyone having fun. I went to see the La Sagrada Familia and a bunch of other tourist places but this hotel was by far the best part of my entire trip.
Respuesta de FERGUS Club Pineda Splash
Sam, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Weronika Miazga
hace 5 años - 5 (Experiencia positiva)
Maciej Wozniak
hace 6 años - 5 (Experiencia positiva)
Einfach Mega.
Respuesta de FERGUS Club Pineda Splash
Hola Maciej, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Ola K
hace 6 años - 5 (Experiencia positiva)
nerea alonso martinez
hace 6 años - 5 (Experiencia positiva)
Me encanta. Para repetir. Buena gente. Buena atención. Encantada.
Respuesta de FERGUS Club Pineda Splash
Hola nerea, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
celia montgomery
hace 6 años - 5 (Experiencia positiva)
Great, rooms, buffet, and above all activites for children and entertainment so good!! Hope to go back Next Year!!
Respuesta de FERGUS Club Pineda Splash
Hola celia, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Bruno Garriga
hace 6 años - 5 (Experiencia positiva)
Todo
Respuesta de FERGUS Club Pineda Splash
Bruno, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Zuzana Batista
hace 6 años - 5 (Experiencia positiva)
Roslyn Robinson
hace 6 años - 5 (Experiencia positiva)
Great family friendly hotel
Respuesta de FERGUS Club Pineda Splash
Hola Roslyn, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Nuria R (Antifona)
hace 6 años - 5 (Experiencia positiva)
Hotel familiar de la cadena Alegria con buenas instalaciones y precios correctos. Ubicacion bien , no esta en la playa pero se llega a pie en 5 mn Esta cerca estacion y a unas calles de la zona principal
Respuesta de FERGUS Club Pineda Splash
Hola N, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
SALULU SOHNA
hace 6 años - 5 (Experiencia positiva)
Pedro Serna Fuster
hace 6 años - 4 (Experiencia positiva)
Dawid
hace 6 años - 5 (Experiencia positiva)
Polecam
Respuesta de FERGUS Club Pineda Splash
Hola Dawid, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Abel Codina
hace 6 años - 5 (Experiencia positiva)
buen hotel ,buenas habitaciones,renovado entero,piscina espectacular con toboganes gigantes
Respuesta de FERGUS Club Pineda Splash
Hola Abel, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Magdalena Stoińska
hace 6 años - 5 (Experiencia positiva)
Świetny hotel dla rodzin z dziećmi
Respuesta de FERGUS Club Pineda Splash
Hola Magdalena, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Helena Wang
hace 6 años - 5 (Experiencia positiva)
环境不错
Respuesta de FERGUS Club Pineda Splash
Hola Helena, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
David Roman
hace 6 años - 5 (Experiencia positiva)
Patrick Middelkoop
hace 6 años - 5 (Experiencia positiva)
lynn Smith
hace 6 años - 5 (Experiencia positiva)
Jacques Collin
hace 6 años - 5 (Experiencia positiva)
Nous avons passé un très bon séjour
Respuesta de FERGUS Club Pineda Splash
Jacques, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Daniel OLKOWICZ
hace 6 años - 5 (Experiencia positiva)
Eleanor Gwilt
hace 6 años - 5 (Experiencia positiva)
Very modern, friendly staff, clean, food delicious. Entertainment every night. Four swimming pools and water slides.
Respuesta de FERGUS Club Pineda Splash
Hola Eleanor, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Hanna Gadomska
hace 6 años - 5 (Experiencia positiva)
Sympatycznie miejsce. Miły uśmiechnięty personel:)
Respuesta de FERGUS Club Pineda Splash
Hola Hanna, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Pau Lanzas
hace 6 años - 5 (Experiencia positiva)
Bon hotel
Respuesta de FERGUS Club Pineda Splash
Hola Pau, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Michał Sta
hace 6 años - 5 (Experiencia positiva)
Ramiro Rodera
hace 6 años - 4 (Experiencia positiva)
Fina Perez Alvarez
hace 6 años - 5 (Experiencia positiva)
Precioso, todo perfecto, y el trato genial, me encantaría repetir, seguro que siii
Respuesta de FERGUS Club Pineda Splash
Hola Fina, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
Fran Mar
hace 6 años - 4 (Experiencia positiva)
Lo mejor las piscinas y la comida, un sitio acogedor para pasar unos días de verano
Respuesta de FERGUS Club Pineda Splash
Hola Fran, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Isabel Lopez Martin
hace 6 años - 5 (Experiencia positiva)
Por todo en general e ido varias veces y volvere
Respuesta de FERGUS Club Pineda Splash
Hola Isabel, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Joy Himms
hace 6 años - 5 (Experiencia positiva)
Nice location for family holiday
Respuesta de FERGUS Club Pineda Splash
Hola Joy, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Cleto Waltrich
hace 6 años - 5 (Experiencia positiva)
Muchos estrangeros
Respuesta de FERGUS Club Pineda Splash
Hola Cleto, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Carolina Cuenca Acedo
hace 6 años - 5 (Experiencia positiva)
Jesús Argüellos
hace 6 años - 4 (Experiencia positiva)
Excelente hotel para pasar un fin de semana en familia, muchas psicinas y areas para niños, habitaciones confortables con una ducha enorme, lo único malo son los cocteles que son de mala calidad
Respuesta de FERGUS Club Pineda Splash
Hola Jesús, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
lee norton
hace 6 años - 3 (Experiencia positiva)
JUANJO JIMENEZ
hace 6 años - 5 (Experiencia positiva)
Muy buen hotel
Respuesta de FERGUS Club Pineda Splash
JUANJO, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Subash G Madhavan
hace 6 años - 4 (Experiencia positiva)
Great break for kids and events organised daily for kids and adults
Respuesta de FERGUS Club Pineda Splash
Hola Subash, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Maria del equipo de atención al cliente
Diana Pi
hace 6 años - 4 (Experiencia positiva)
Gerard Gaffney
hace 6 años - 5 (Experiencia positiva)
Love it here! Never let's us down
Respuesta de FERGUS Club Pineda Splash
Hola Gerard, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Elisabeth Salazar
hace 6 años - 4 (Experiencia positiva)
Manuel GONZALEZ PORRAS
hace 6 años - 4 (Experiencia positiva)
Me ha encantado. Las habitaciones amplias limpias y los lavabos perfectos. Calidad precio inmejorable
Respuesta de FERGUS Club Pineda Splash
Hola Manuel, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
George Kenrick
hace 6 años - 5 (Experiencia positiva)
Nathalie Arguellos
hace 6 años - 5 (Experiencia positiva)
Clara Buffa
hace 6 años - 4 (Experiencia positiva)
Victoria Eugenia
hace 6 años - 5 (Experiencia positiva)
Es una maravilla, nos ha encantado. Es el segundo Hotel de la cadena Alegría que alojamos y a cual mejor. Todo muy limpio, la comida estupenda y muy bien atendidos. Volveríamos sin lugar a dudas
Respuesta de FERGUS Club Pineda Splash
Hola Victoria, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Chloe Louise
hace 6 años - 5 (Experiencia positiva)
Juan Reyes
hace 6 años - 5 (Experiencia positiva)
Excelentes instalaciones
Respuesta de FERGUS Club Pineda Splash
Juan, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
เรียนภาษาสเปนกับเดวิด
hace 6 años - 5 (Experiencia positiva)
mark wyer
hace 6 años - 5 (Experiencia positiva)
José Núñez
hace 6 años - 2 (Experiencia negativa)
Si llevas mascota, te sale caro. A los 10€ x noche hay que añadirle otros 20€ para poder dejarlo en la habitación el día de la salida si tienes pensión completa. Checkout a las 10 h. Por lo demás establecimiento aceptable.
Respuesta de FERGUS Club Pineda Splash
Hola José, Lamentamos que hayas tenido que enfrentarte a esta situación. Esperamos que en tu próxima visita puedas comprobar que estos elementos negativos han sido corregidos. Esperamos que pontro podamos darte la bienvenida y satisfacer tus expectativas, ¡Que tengas un buen día! José
Pere Pou
hace 6 años - 5 (Experiencia positiva)
Ideal para familias, buen trato, ambiente . Moderno y un bufete muy variado.
Respuesta de FERGUS Club Pineda Splash
Pere, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Inga Shemet
hace 6 años - 4 (Experiencia positiva)
Хороший отель линейки ALEGRIA, два года назад был капитально отремонтирован. Отличная зона отдыха с бассейнами для детей и взрослых, есть бассейн с горками. Центральный пляж в 300 метрах. Хорошее соотношение цена-качество.
Respuesta de FERGUS Club Pineda Splash
Hola Inga, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Joanna Porwol
hace 6 años - 5 (Experiencia positiva)
Świetna obsługa, przepyszne jedzenie.Mnóstwo atrakcji zarówno dla najmlodszych i dorosłych.Gorąco polecam
Respuesta de FERGUS Club Pineda Splash
Hola Joanna, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Joanna Balik
hace 6 años - 5 (Experiencia positiva)
Miejsce godne polecenia. W obiekcie jest czysto, obsługa miła i pomocna . Bardzo dobra kuchnia -pełna różnorodnych potraw. Odległość od morza nie jest zbyt duża spacerem ok. 5 min. Okolica raczej spokojna. Hotel zapewnia liczne zajęcia dla dzieci w czasie dnia oraz wieczorami.
Respuesta de FERGUS Club Pineda Splash
Hola Joanna, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Radosław KIA
hace 6 años - 4 (Experiencia positiva)
sergio jimenez
hace 6 años - 5 (Experiencia positiva)
Ideal para ir en familia. Buen trato y el personal muy amable.
Respuesta de FERGUS Club Pineda Splash
Hola sergio, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Benjamin Richter
hace 6 años - 4 (Experiencia positiva)
Das Hotel liegt sehr zentral. In unmittelbarer Umgebung befinden sich diverse Restaurants und Einkaufsmöglichkeiten. Das Hotelpersonal ist freundlich und zuvorkommend. Es besteht die Möglichkeit einen Parkplatz anzumieten (12€/Nacht plus 10€ Kaution für den Torschlüssel). Dieser befindet sich unweit vom Hotel, ist umzäunt sowie mittels Tor verschlossen. Die Bordsteinkante an der Einfahrt ist so steil, dass ich mit einem VW Golf VII kurzzeitig aufsetzte, was ich nicht gedacht hätte - also solltet ihr sehr schräg auf das Gelände einfahren um so etwas zu vermeiden. Unser Zimmer war sehr klein aber absolut sauber, gepflegt und sehr gemütlich. Die Minibar ist leer und es steht zwar ein Wasserkocher zur Verfügung, jedoch keine Teebeutel. Das Hotel ist sehr familien- und kinderfreundlich. Bis 00:15uhr nutzten Kinder die im Innenhof/Poolseite vorhandenen Spielmöglichkeiten und verursachten erheblichen Lärm durch lautes Herumschreien, ohne dass dies seitens des Hotels unterbunden wurde. Ab 7uhr startete dieser Lärm dann wieder und war allgegenwärtig - auch im Frühstücksraum. Das Frühstück war reichhaltig und abwechslungsreich. Wenn sie auf der Suche nach etwas Ruhe und Entspannung sind, sind sie hier an der falschen Adresse - für Familien mit Kindern aber ideal. Die Zimmer sind zudem sehr hellhörig. Was wir ebenfalls nicht schön fanden ist, dass man zwar bis 10:30uhr frühstücken kann, jedoch bereits bis 10uhr ausgecheckt haben muss. Wir haben es gern, wenn man nach dem Frühstück vor der Weiterreise sich wenigstens nochmal frisch machen und kurz ausruhen kann. Zudem muss man monieren, dass das Personal bereits um 10:20uhr damit anfing diverse Frühstücksangebote abzuräumen, obwohl es bis 10:30uhr Frühstück geben sollte. Für unsere Zwecke (Durchreise) war das Hotel dennoch absolut geeignet.
Respuesta de FERGUS Club Pineda Splash
Hola Benjamin, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Elizabet Rodriguez Perez
hace 6 años - 5 (Experiencia positiva)
Regresamos sin duda alguna,lugar perfecto para niños! 😝😜
Respuesta de FERGUS Club Pineda Splash
Elizabet, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Romero Espinosa
hace 6 años - 3 (Experiencia positiva)
Denise Spence
hace 6 años - 4 (Experiencia positiva)
Great hotel. Very clean and staff very helpful. Definitely would recommend
Respuesta de FERGUS Club Pineda Splash
Denise, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Kristine De Greef
hace 6 años - 4 (Experiencia positiva)
Info gaan vragen of er hondjes welkom zijn in het hotel.
Respuesta de FERGUS Club Pineda Splash
Hola Kristine, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Miguel Gorres
hace 6 años - 5 (Experiencia positiva)
Me ha gustado mucho
Respuesta de FERGUS Club Pineda Splash
Hola Miguel, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Miguel
hace 6 años - 5 (Experiencia positiva)
Estupendo!!!volveré !!!
Respuesta de FERGUS Club Pineda Splash
Hola Miguel, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Maria del equipo de atención al cliente
Elisenda Fàbregas
hace 6 años - 5 (Experiencia positiva)
Servicio inmejorable y decoración espectacular
Respuesta de FERGUS Club Pineda Splash
Hola Elisenda, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
marian galvez
hace 6 años - 5 (Experiencia positiva)
daniel adamczyk
hace 6 años - 4 (Experiencia positiva)
Hotel wygląda na odnowiony, pokoje czyste i schludne. Trzy baseny. Obsługa ok, ale nie wiem dlaczego na ich twarzach nie widziałem uśmiechu. Jedzenie dobre, każdy znajdzie coś dla siebie. Dużo ryb, owoców morza, różnego rodzaju mięs, warzyw i owoców. Dobre desery. Drinki na minus, jak dla mnie. Wolałem iść na plażę do Tiera Bar lub Moloko na naprawdę dobre drinki. 500 m do plaży. Hotel idealny dla rodzin z dziećmi. Bardzo dużo gości z UK. Zachowanie niektórych gości, zwłaszcza z UK po prostu mnie przerażało, zwłaszcza jednej kobiety która, przed wyjazdem do domu, poszła do baru, wzięła kilka drinków i przelała je do butelek po wodzie. A pod stołem zostawiła pampersa z kupą. Także jedna para młodych z Polski na każdą kolacje przychodziła z plecakami, mimo że mieli all inclusive to do tych plecaków wrzucali jedzenie, myśleli że nikt tego nie widzi, po prostu wstyd i żenada.
Respuesta de FERGUS Club Pineda Splash
Hola daniel, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
angel divino
hace 6 años - 5 (Experiencia positiva)
Muy buena experiencia.
Respuesta de FERGUS Club Pineda Splash
Hola angel, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
gerry doyle
hace 6 años - 5 (Experiencia positiva)
Top rate hotel. Great staff and fantastic range of food
Respuesta de FERGUS Club Pineda Splash
Hola gerry, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Emma Dykes
hace 6 años - 5 (Experiencia positiva)
We’ve just returned from 6 nights at this hotel. It was excellent and perfect for our 5 and 4 year old. Pools are clean and perfect for little ones. The only down fall is the food choice gets a bit boring after a few days. But overall a very clean and friendly hotel.
Respuesta de FERGUS Club Pineda Splash
Hola Emma, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Maciej Majcher
hace 6 años - 5 (Experiencia positiva)
Hotel super, miła obsługa, pokoje duże codziennie sprzątane. Jedzenie do wyboru do koloru, bardzo smaczne. Super baseny oraz plac zabaw przy Barze ha ha ! Super! Polecam szczególnie rodziną z dziećmi!
Respuesta de FERGUS Club Pineda Splash
Hola Em, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Liam Mcintyre
hace 6 años - 4 (Experiencia positiva)
The hotel was really nice and the room always cleaned great. The facilities in the hotel were also good but the all inclusive only Included a few drinks and the rest needed to be paid for. The location of the hotel is good if you're wanting to stay within the hotel itself, but it is not too far to get to the train station. Other than that there is not a great deal to do without heading over to a city next to it. Breakfast and snacks were great but we ended up eating out for tea as the choice later at night was not as nice.
Respuesta de FERGUS Club Pineda Splash
Hola Liam, Te damos las gracias por esta excelente valoración. Esperamos verte pronto en nuestro establecimiento. ¡Que tengas un buen día! Equipo de atención al cliente
Miguel Cuadros
hace 6 años - 1 (Experiencia negativa)
Mucho ruido y niños, habitaciones pequeñas
Respuesta de FERGUS Club Pineda Splash
Hola Miguel, Lamentamos sinceramente esta situación y entendemos perfectamente tu insatisfacción. Transmitiremos tu comentario al departamento correspondiente y nos aseguraremos de que no vuelva a ocurrir. Espero que nos puedas dar la oportunidad de cambiar tu opinión. Gracias por tu confianza, Atentamente
Nil Carcacer Fabregas
hace 6 años - 5 (Experiencia positiva)
C S
hace 6 años - 5 (Experiencia positiva)
Amazing hotel, friendly staff & lovely food! Would definately recommend to families especially with children under around 10 years old. We would happily go back tomorrow, we spent a week here late August & it wasn't long enough. Beach is a short 5 - 10min walk away. As is the train station if you fancy a ride into Barcelona, etc. The hotel is in a quiet area, a short walk from the town but this was perfect for us.
Respuesta de FERGUS Club Pineda Splash
Hola C, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Nos vemos muy pronto
Pedro Larraga
hace 6 años - 3 (Experiencia positiva)
Larissa Soro
hace 6 años - 5 (Experiencia positiva)
David Pérez
hace 6 años - 4 (Experiencia positiva)
mary juarez
hace 6 años - 5 (Experiencia positiva)
Muy buen hotel, cómodo, espacioso
Respuesta de FERGUS Club Pineda Splash
Hola mary, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Krzysztof Gronostaj
hace 6 años - 5 (Experiencia positiva)
Susana Campos Rodriguez
hace 6 años - 5 (Experiencia positiva)
Estuvimos hace una semana y a sido una experiencia muy buena el hotel perfecto la comida perfecta los camareros y animadores estupendos...sin duda volveré...la unica pega en recepcion hay una chica amargada que suleta unas co testaciones que son...pero bueno clarisimo que volvere el año que viene :) y no hagais caso de las criticas malas porqie hay gente que sólo se dedica a puntuar mal por fastidiar
Respuesta de FERGUS Club Pineda Splash
Hola Susana, ¡Gracias por tu valoración positiva! Todos nuestros equipos trabajan para mejorar tu experiencia. No dudes en compartir con nosotros tus comentarios o sugerencias, quedamos a tu disposición y te deseamos una excelente tarde. ¡Un saludo!
Toly Dalton
hace 6 años - 5 (Experiencia positiva)
Es precioso
Respuesta de FERGUS Club Pineda Splash
Hola Toly, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Тагир Бахтизин
hace 6 años - 5 (Experiencia positiva)
Очень вкусная еда, 2 русскоговорящих на ресепшене, обо с белыми волосами
Respuesta de FERGUS Club Pineda Splash
Тагир, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Vanessa Mudarra Caraballo
hace 6 años - 3 (Experiencia positiva)
Para los niños está bien y la decoración es acogedora , el personal amable . La comida en el buffet mejorable para ser 4 estrellas ..mucho Frankfurt patatas fritas i judías de bote con tomate.
Respuesta de FERGUS Club Pineda Splash
Hola, Gracias por dejarnos estas valoraciones que nos permiten mejorar nuestro servicio. ¡Nos vemos pronto y gracias por tu visita! Servicio de atención al cliente
Magdalena Poniewaz
hace 6 años - 5 (Experiencia positiva)
Cal Bernoi
hace 6 años - 4 (Experiencia positiva)
Limpio, personal muy amable y comida correcta
Respuesta de FERGUS Club Pineda Splash
Querida Cal, Muchas gracias por dejar su comentario y por la confianza depositada en nuestro establecimiento. Nos complace saber que tuvo una estancia agradable y que pudo disfrutar tanto de la limpieza como de la comida y el personal. Para el equipo de Hotel Pineda Splash cada pequeño detalle importa, de modo que nos alegra conocer que en su caso marcaron la diferencia. Esperamos muy cordialmente volver a recibirle en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Joan Rodriguez Soria
hace 6 años - 4 (Experiencia positiva)
Bé Wijngaards
hace 6 años - 5 (Experiencia positiva)
Oscar A.
hace 6 años - 3 (Experiencia positiva)
El hotel e instalaciones en si se ve vastante nuevo aunque la comida en variedad un poco escasa.
Respuesta de FERGUS Club Pineda Splash
Estimado Oscar, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que su experiencia en Hotel Pineda Splash estuvo marcada por la buena presencia del establecimiento . Lamentamos sin embargo, no haber cumplido las expectativas en todo lo referente a la comida, tomamos nota de su comentario para tenerlo en cuenta de caras a futuras mejoras. Le invitamos, entonces, a comprobar las mejoras realizadas en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Jor D
hace 6 años - 5 (Experiencia positiva)
Miriam Morano Mellado
hace 6 años - 4 (Experiencia positiva)
todo muy cómodo y personal muy amable
Respuesta de FERGUS Club Pineda Splash
Estimada Miriam, Muchas gracias por compartir su opinión en Google.com. Nos complace saber que tuvo una estancia agradable y que el trato recibido por el personal del hotel le ayudó a hacer de su estancia una experiencia inolvidable. Esperamos volver a recibirle muy pronto en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Ercy Boulangger Estrada
hace 6 años - 4 (Experiencia positiva)
Sergio Diaz
hace 6 años - 4 (Experiencia positiva)
Great for families
Respuesta de FERGUS Club Pineda Splash
Hello Sergio, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Margarita Magnet Verdaguer
hace 6 años - 4 (Experiencia positiva)
Es un hotel excelente especial para niños.
Respuesta de FERGUS Club Pineda Splash
Estimada Margarita, Muchas gracias por compartir su experiencia y por la confianza depositada en nuestro establecimiento. El equipo de Hotel Pineda Splash trabaja a diario con el principal objetivo de garantizar una buena estancia a nuestros clientes, por ello nos alegra saber que vamos por buen camino. Esperamos volver a verle en el año próximo. Un saludo, Hotel Pineda Splash
Martin Jespers
hace 6 años - 3 (Experiencia positiva)
A Po Pa
hace 6 años - 5 (Experiencia positiva)
Un magnífico hotel para ir con niños. El sistema de animación tanto de adultos como de niños muy bien. El bufet bastante completo no muy amplio pero bueno. Las piscinas lo más. Y el equipo muy muy bien. Además han tenido un detalle al llegar una copa de cava. Y la 1 noche una botella de cava
Respuesta de FERGUS Club Pineda Splash
Muchas gracias por tu comentario. Todo el equipo está encantado de leerte: nos anima a continuar en esta dirección. ¡Que tengas un buen día y hasta pronto!
Cristina
hace 6 años - 4 (Experiencia positiva)
Maria Hernandez Soto
hace 6 años - 5 (Experiencia positiva)
Muy guapo todo eatupendo
Respuesta de FERGUS Club Pineda Splash
Hello Maria, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Leander van Delden
hace 6 años - 5 (Experiencia positiva)
Take room 602 or 603. Quiet and good. Decent hotel. Wasn't there for the entertainment. Not suitable to be honest for business people. :)
Respuesta de FERGUS Club Pineda Splash
Hello L, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Miguel José Pellegrino
hace 6 años - 5 (Experiencia positiva)
Marc Coppens
hace 6 años - 1 (Experiencia negativa)
Super hotel
Respuesta de FERGUS Club Pineda Splash
Hola Marc, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Que tengas un buen día,
Agustina Carron Cortes
hace 6 años - 5 (Experiencia positiva)
El primer día,la comida buenísima,las piscinas geniales
Respuesta de FERGUS Club Pineda Splash
Hello Agustina, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Stacey Dennett
hace 6 años - 5 (Experiencia positiva)
Mariana Guerrero
hace 6 años - 5 (Experiencia positiva)
El hotel te ofrece un sitio para pasar en familia y en pareja lo tiene todo para distracciones de niños y algún otro show para adultos el personal muy amable
Respuesta de FERGUS Club Pineda Splash
Hello Mariana, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day !
Rob Koelemij
hace 6 años - 5 (Experiencia positiva)
Fantastische locatie
Mladen Davidov
hace 6 años - 5 (Experiencia positiva)
Manuel Rodriguez Garcia
hace 6 años - 5 (Experiencia positiva)
Stephanie Billingham
hace 6 años - 5 (Experiencia positiva)
Excellent for kids food is lovely resort is fairly quiet so staying in for entertainment is pretty much only option if you have kids, you can visit other hotels and pay for drinks to watch the entertainment there or go into calella which is the next resort along the coast walk it takes about 25 mins walk or get the little tourist train which stops outside the hotel €3.20 rtn every 30 mins If you are looking for shops when you come out of hotel turn right not left best advice I can give as left is pretty much residential Overall having a lovely time here reception staff are excellent very helpful especially one young man helping with train and bus times last night for trip to Barcelona today also sorted out a packed lunch for us whilst we are out nothing is to much to ask he deserves some recognition very fluent in English too 👍
Respuesta de FERGUS Club Pineda Splash
Stephanie, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Lorena GS
hace 6 años - 3 (Experiencia positiva)
Agradable
Respuesta de FERGUS Club Pineda Splash
Hola Lorena, Gracias por tomar el tiempo de dejar una reseña sobre nuestra tienda. ¡La satisfacción de nuestros clientes es nuestro motor! ¡Nos vemos pronto!
Rubén Lucendo
hace 6 años - 3 (Experiencia positiva)
miguel soto lopez
hace 6 años - 5 (Experiencia positiva)
Meri Lopez
hace 6 años - 5 (Experiencia positiva)
Hotel magnífico y precioso ideal para irse de vacaciones. Tenéis que ir!!!
Respuesta de FERGUS Club Pineda Splash
Meri, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
raquel izquierdo gomez
hace 6 años - 5 (Experiencia positiva)
Hotel super recomendable, sobre todo para ir con niños, hay actividades todo el día, para toda la familia, trato exquisito de todo el personal, la comida buenísima, las camas muy cómodas, hay tres piscinas, para todos los gustos, falla un poco el servicio se todo incluido, solo puedes comer snacks dentro del restaurante, y las bebidas gratuitas un poco limitadas. El resto perfecto, repetiría.
Respuesta de FERGUS Club Pineda Splash
Hello raquel, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Elena Moreno velasco
hace 6 años - 1 (Experiencia negativa)
Horrible,para no volver.El buffet da vergüenza,el jefe de comedor tiene aleccionada a la gente que trabaja allí y te echan la comida medida;parten los churrascos a la mitad,tienes que pedir que te echen más por que te sirven con cuentagotas(nunca me había pasado en ningún 4 estrellas)los postres ya son el no va más,te ponen las cucharitas con natillas o los culillos de los vasitos de chupito con el postre que toque ése día,las pizzas son la base con un poco de tomate y si tienes suerte te toca unos hilillos de queso,alucinante,la verdad y riñe a los animadores o socorristas que comen "lo que no deben" delante de la gente que estamos comiendo a la vez.Todo está enfocado a agradar a los extranjeros,tipo de comida,horario de comedor,trato preferente,etc...Lo que es las instalaciones están bien,las piscinas muy chulas, pero tienes que ser muy valiente para meterte con la temperatura gélida que están, sólo se atreven los niños extranjeros que les da lo mismo hasta que diluvie y caigan rayos y truenos,que ellos se meten igual,incluso con la piscina cerrada por precaución.Por último me gustaría terminar diciendo que tanto el personal de recepción,camareros de comedor,animadores y socorristas han sido maravillosos con nosotros y nos han tratado muy bien, pero el enfoque del hotel desde luego,no es para españoles, sólo para guiris y deberían de no ser tan agarrados en general,con la comida,jabones y hasta con el papel higiénico (que nos tocó bajar a pedir un rollo ya que no nos reponían dos días seguidos).Resumiendo,que no lo recomiendo y no vuelvo ni loca.
Respuesta de FERGUS Club Pineda Splash
Hola Elena, Gracias por tomar el tiempo para comunicarnos tu opinión, aunque lamentamos que tu visita no haya ido bien. La experiencia que nos describes no corresponde para nada con lo que queremos ofrecer a nuestros clientes: pondremos en marcha las medidas adecuadas para remediarlo. Un cordial saludo
Antonio Miguel Lopez Casado
hace 6 años - 5 (Experiencia positiva)
Elisabeth
hace 6 años - 4 (Experiencia positiva)
Hotel reformado, comida buena, habitacion grande pero no tiene bañera, y bastanre limpia. Piscinas geniales pero el suelo dela zona de la piscina grande sin toboganes resbala muchisimo. El personal muy majos todos. El miniclub un poco pequeño la verdad, pero los chicos bastante majos. Lo unico que es flojo es el tema de animacion por la noche. Y falta un poco de pica pica en el tema del todo incluido, como unas olivitas o patatitas para tomar con el refresco vendria bien ya que en el bar solo sirven helado y bebida. Si quieres picar algo tienes que ir expresamente al restaurante. El unico helado que entra son tarrinas y polines. El tema de hamacas es un poco royo. Los de recepcion salen sobre 9.30 y si no ven a nadie en las hamacas con toalla te la quitan. Pero solo a algunas... Es un poco a suertes... O te quedas reservandolas y haces turnos para desayunar. Le pondria un 8.
Respuesta de FERGUS Club Pineda Splash
Hello Elisabeth, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Farmer For Life
hace 6 años - 5 (Experiencia positiva)
Daniel Poveda
hace 6 años - 3 (Experiencia positiva)
No está mal. Hotel situado en zona muy tranquila y ambiente familiar. Ideal para niños. La comida bien, las actuaciones y actividades bastante flojas. (Las peores que he visto en esta cadena de hoteles, no por el personal que es muy amable). Muchas desorganización con los extranjeros y las hamacas. Para poder ver los espectáculos de la noche, que son bastante malos, hay que ir a cenar muy pronto puesto que no está habilitado para todo el personal que se aloja. A su favor : Una de sus piscinas con toboganes ideal para niños y no tan niños. El resto de las piscinas correctas. La comida bastante bien, mucha variedad. Mi valoración final, seguramente que no vuelva a repetir. No ha sido mala experiencia, pero creo que hay muchos puntos a mejorar para un hotel de 4 estrellas. Y más habiendo visitado otros hoteles de la misma cadena de hoteles.
Respuesta de FERGUS Club Pineda Splash
Good evening, Thank you for sharing this feedback that will help us improve our service. See you soon and thank you for your visit ! Hotel Pineda Splash - 30º hotels of the Customer Service
Lucy Salisbury
hace 6 años - 5 (Experiencia positiva)
loved this hotel, food was great, staff very friendly,pools fantastic for kids. near beach & shops
Respuesta de FERGUS Club Pineda Splash
Dear Lucy, Thanks for having the time to share your great experience with us. We hardly work every day to try to offer the best service possible, so we are glad to know that the service offered by our staff was up to your expectations. We are also happy to read that the installations of the hotel, its food and the location helped you to have a fantastic stay in our establishment. We honestly hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Josemaria Saez Foved
hace 6 años - 4 (Experiencia positiva)
Pilar G
hace 6 años - 3 (Experiencia positiva)
Hotel típico de playa para extranjeros. Aún así el buffet está bastante bien e instalaciones limpias. Lo mejor el personal.
Respuesta de FERGUS Club Pineda Splash
Estimada Pilar, Muchas gracias por la confianza otorgada a nuestro Hotel Pineda Splash. Todo el equipo de Hotel Pineda Splash trabaja para garantizar una estancia inolvidable a nuestros huéspedes, por ello nos alegra saber que el buffet y la limpieza estuvieron a su gusto. En Hotel Pineda Splash le damos mucha importancia a los pequeños detalles, por ello agradecemos sus amables palabras hacia nuestro personal, que hace todo lo posible para convertir su estancia en un recuerdo inmejorable de sus vacaciones en Pineda de Mar. Esperamos verla de nuevo en el año próximo en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Toni Rovira
hace 6 años - 4 (Experiencia positiva)
Tot
Respuesta de FERGUS Club Pineda Splash
Estimat Toni, Moltes gràcies per compartir la seva sincera experiència en el nostre establiment. Ens complau conèixer que va tenir una molt bona estança a l'Hotel Pineda Splash. Esperem rebre'l de nou aviat. Molt cordialment, Hotel Pineda Splash
Cristina Leon Pejenaute
hace 6 años - 5 (Experiencia positiva)
Maite Mendez Vega
hace 6 años - 5 (Experiencia positiva)
Limpio. Buffet bastante bien. Personal atento. Cerca de la playa.
Respuesta de FERGUS Club Pineda Splash
Querida Maite, ¡Que alegría conocer que tuvo tan buena experiencia con nosotros! Para todo el equipo de Hotel Pineda Splash es muy importante conocer y leer las diferentes experiencias de nuestros huéspedes para poder así, tomar nota de caras a futuras mejoras. Entonces, nos complace conocer que la limpieza, el buffet, nuestro personal y la localización del establecimiento estuvieron a su gusto y le permitieron disfrutar de unas maravillosas vacaciones en Hotel Pineda Splash. Esperamos tener la suerte de volver a recibirles próximamente. Un cordial saludo, Hotel Pineda Splash
Culley Cleaver
hace 6 años - 4 (Experiencia positiva)
Harvey Elsey
hace 6 años - 5 (Experiencia positiva)
Mercedes Arroyo Cáceres
hace 6 años - 1 (Experiencia negativa)
Hotel orientat a gent de fora, amb horaris i activitats nomès pensades per a ells.
Respuesta de FERGUS Club Pineda Splash
Estimada Mercedes, Moltes gràcies per compartir la seva experiència amb la resta de clients de l'Hotel Pineda Splash. Lamentem no haver-hi complert les seves expectatives i que tingués algun inconvenient amb els horaris dels quals disposem per als àpats. Sempre intentem que els àpats es realitzin a hores que s'adapten a tot el segment de mercat que rebem, de totes maneres, prenem nota del seu comentari per tal de tenir-ho en compte per les futures millores. Si vol donar-nos una segona oportunitat, estarem encantats de tornar a rebre-la a l'Hotel Pineda Splash. Molt cordialment, Hotel Pineda Splash
Fer Gar
hace 6 años - 4 (Experiencia positiva)
Habitaciones amplias,desayuno bueno,personal encantador
Devi Chandra Ma
hace 6 años - 5 (Experiencia positiva)
Súper for kids
Respuesta de FERGUS Club Pineda Splash
Dear Devi, Thanks for taking the time to share your experience with us. We are happy to know that your stay in our establishment was super! If you want to visit us again, we will be gratefull to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Tarratako
hace 6 años - 4 (Experiencia positiva)
William Taylor
hace 6 años - 5 (Experiencia positiva)
Antonio Tinahones
hace 6 años - 1 (Experiencia negativa)
Cristina Santamaria Gomez
hace 6 años - 5 (Experiencia positiva)
Muy buena ubicación, personal muy atento, habitación estupenda, comida bufete muy bien, zonas nobles calor, volvere
Respuesta de FERGUS Club Pineda Splash
Querida Cristina, Muchas gracias por tomarse tiempo para compartir su agradable estancia con nosotros. Nos alegra saber que su estancia estuvo marcada por la ubicación, el personal, las instalaciones y la comida de nuestro Hotel Pineda Splash. Trabajamos a diario para poder ofrecer un servicio a la altura de nuestros clientes, por ello nos alegra conocer que vamos en buen camino. Le esperamos próximamente en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Miquel Alba Alborch
hace 6 años - 5 (Experiencia positiva)
Muy buena ubicación muchísima atención de todo el personal,recepción,comedor,camareros, animación muy recomendable para ir con niños y muy buen bufete de comida tanto el desayuno comida y cena habitaciones muy confortables un 10 de 10
Respuesta de FERGUS Club Pineda Splash
Estimado Miquel, El equipo de Hotel Pineda Splash se preocupa a diario para garantizar una estancia reconfortante, tranquila y satisfactoria. Por ello nos complace saber que nuestra ubicación tan cercana a la playa, la atención de personal y el buffet estuvieron a su altura. Esperamos volver a recibirle para que pueda disfrutar de nuevo de unas maravillosas vacaciones en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Susana Selva Marcé
hace 6 años - 4 (Experiencia positiva)
Las piscinas muy bien el agua y las instalaciones muy limpio todo,los animadores un 10 son todos geniales,la comida buena y con variedad,la unica pega que no veo bien es el todo incluido q todo todo no entra como las chips para los niños,cacaolat etc..Por todo lo demas muy bien
Respuesta de FERGUS Club Pineda Splash
Estimada Susana, Muchas gracias por compartir su opinión respecto nuestro establecimiento. Nos alegra saber que su estancia en Hotel Pineda Splash estuvo marcada por la limpieza y las instalaciones. Además, queremos agradecerle personalmente sus amables palabras respecto a los animadores y la comida. Todos los departamentos de Hotel Pineda Splash dan siempre lo mejor de ellos mismos para poder así garantizar una estancia cómoda y agradable a nuestros huéspedes. Con relación al todo incluido, si bien es cierto que hay algunos productos que no están incluidos en la pensión de todo incluido, muchos de ellos cuentan con un descuento del 50% del que no se puede aprovechar un huésped que cuenta con otra pensión. Así pues, no solo pueden contar con bebidas en todas las comidas, sino que también cuentan con descuento en aquellas consideradas como "bebidas premium". Esperamos haber resuelto todas sus dudas y volver a verla de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Jordi Saubi
hace 6 años - 2 (Experiencia negativa)
Celina Daszkiewicz
hace 6 años - 4 (Experiencia positiva)
Javi
hace 6 años - 5 (Experiencia positiva)
Lynzi Atkinson
hace 6 años - 4 (Experiencia positiva)
Iza Sieradzka
hace 6 años - 5 (Experiencia positiva)
Dale Withers
hace 6 años - 5 (Experiencia positiva)
José Manuel Jiménez Jiménez
hace 6 años - 5 (Experiencia positiva)
magnifico hotel para,niños recomendado
Respuesta de FERGUS Club Pineda Splash
Hello José, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Dennis Van Der Wagt
hace 6 años - 5 (Experiencia positiva)
Het eten was geweldig de animatie was top de bediening behulpzaam en vrolijk de kamers waren schitterend pineda is een leuk stadje met de trein ben je zo in de drukte als je daar behoefte aan heb
Respuesta de FERGUS Club Pineda Splash
Hello Dennis, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition. Bests Hotel pineda Splash
Anny Cardona
hace 6 años - 3 (Experiencia positiva)
No me gustó a la hora de comer
Respuesta de FERGUS Club Pineda Splash
Hello Anny, Thank you for your comment : our customer feedbacks help us improve daily. Do not hesitate to come back to be completely sure, Best regards
Penasse Brandon
hace 6 años - 5 (Experiencia positiva)
SAIF EDDINE SAHLI KHAZZAN
hace 6 años - 5 (Experiencia positiva)
Esta muy bien
Respuesta de FERGUS Club Pineda Splash
Hello SAIF, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Jennifer Morris
hace 6 años - 3 (Experiencia positiva)
A bit expensive and room is quite small
Respuesta de FERGUS Club Pineda Splash
Good evening, Thank you for sharing this feedback that will help us improve our service. See you soon and thank you for your visit ! Hotel Pineda Splash - 30º hotels of the Customer Service
bk productions
hace 6 años - 5 (Experiencia positiva)
Loving our holiday, great food and drink. Great hotel for families.
Respuesta de FERGUS Club Pineda Splash
Hello bk, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Anna Samadashvili
hace 6 años - 3 (Experiencia positiva)
La pulsera es un timo, dice q entra todo Y en verdad n entra casi nada. El servicio de limpieza de habitaciones un 10. La p8c8na de adultos estaría bien q solo hubieran niños de 16 para arriba xq sino molesta un poco la verdad lo de mas muy bien. Lo recomiendo, pero lo que no recomiendo es que os compréis la pulsera del todo xq n es todo...
Respuesta de FERGUS Club Pineda Splash
Estimada Anna, Muchas gracias por compartir su honesta experiencia con nosotros. Nos complace saber que las instalaciones estuvieron a su gusto y que le permitieron disfrutar en parte de su estancia en nuestro Hotel Pineda Splash. Por otro lado, lamentamos no haber cumplido sus expectativas con el servicio de todo incluido. El hecho de disfrutar de un servicio de todo incluido le da derecho a tener todas las bebidas excepto aquellas que consideramos como "bebidas premium", en ése caso, disponen de un 50% de descuento sobre dichas bebidas. Así pues, no solo disponen de las bebidas durante las comidas sino que también pueden pedir bebidas en el bar, que también cuenta con bebidas premium. Si desea darnos una segunda oportunidad, estaremos encantados de recibirle de nuevo para que pueda comprobar de primera mano las mejoras realizadas. Un cordial saludo, Hotel Pineda Splash
Lutz Wrede
hace 6 años - 5 (Experiencia positiva)
Eimear McGrade
hace 6 años - 5 (Experiencia positiva)
Amazing
Respuesta de FERGUS Club Pineda Splash
Hello Eimear, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition. Bests, Hotel ineda Splash
John Edlin
hace 6 años - 3 (Experiencia positiva)
It's a disorganized Spanish 4* hotel. The hotel is clean well maintained and in a nice safe location. The 3 pools open 10 till 7 and all inclusive is 11 until 23.00, max of two alcoholic beverages per person. Don't attempt to leave your towels on the sunbed in attended as every other day reception confiscate them and you have to kindly ask for them back! Rooms are nice, but the lack of sunbeds and the point that no inflatable In the pool is a downside. Potential is for a very good hotel if management walked round and asked people how their holiday is and how could it be improved.
Respuesta de FERGUS Club Pineda Splash
Good evening, Thank you for sharing this feedback that will help us improve our service. See you soon and thank you for your visit ! Hotel Pineda Splash - 30º hotels of the Customer Service
Jasper Hermsen
hace 6 años - 5 (Experiencia positiva)
Super nice hotel and great for when you go with kids
Respuesta de FERGUS Club Pineda Splash
Hello Jasper, Thank you for taking the time to post your review. Have a good day,
Pauliina Niva
hace 6 años - 4 (Experiencia positiva)
Siistit, erittäin tilavat ja rauhalliset huoneet. Ruoka oli maittavaa (meillä oli all inclusive) - erityisesti paistopiste oli hyvä. Ei toki mitään gourmet-tasoa mutta maut olivat hyvät. Henkilökunta oli pääosin ystävällistä yhtä poikkeusta lukuun ottamatta. Uima-altaat olivat lasten mieleen. Hotellin puolesta ohjelmaa järjestettiin joka ilta. Lapset huomioitiin erityisesti (lapsia karttavien ei kannata tätä hotellia valita). Sijainti oli myös hyvä - merenrantaan oli lyhyt matka.
Respuesta de FERGUS Club Pineda Splash
Hello Pauliina, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Charlie Wilkie
hace 6 años - 5 (Experiencia positiva)
This hotel is ideal for families, the rooms are great, the food is really good and the facilities are perfect.
Respuesta de FERGUS Club Pineda Splash
Hello Charlie, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Karin De Maesschalck
hace 6 años - 4 (Experiencia positiva)
Barbara Potter
hace 6 años - 5 (Experiencia positiva)
Excellent hotel Joan from the happy team is ace
Respuesta de FERGUS Club Pineda Splash
Hello Barbara, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Roberto Cont Reis
hace 6 años - 5 (Experiencia positiva)
Hotel muito bom! Decoração linda, de muito bom gosto! Quarto novo com tudo novo! Atendimento da recepção e todo pessoal staf estão de parabéns! Eu recomendo para família! Comida ótima! Praia perto e água cristalina!!!Parabéns equipe do Hotel Alegria!! Vocês são ótimos!!!👍👍👍👍
Respuesta de FERGUS Club Pineda Splash
Roberto, Agradecemos o seu comentário! Temos muito orgulho em saber que está satisfeito(a) com a sua experiência. Tenha um bom dia,
Mathias Nielsen
hace 6 años - 5 (Experiencia positiva)
Lækkert hotel god rengøring og lækker mad Rutschebaner og pool
Respuesta de FERGUS Club Pineda Splash
Hello Mathias, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition. Bests
Daniel horcajo tabares
hace 6 años - 5 (Experiencia positiva)
Rachel Grounds
hace 6 años - 4 (Experiencia positiva)
Kevin Rappe
hace 6 años - 4 (Experiencia positiva)
Zwembaden en animatie top voor de kinderen. Vriendelijkheid personeel is niet altijd wat het moet zijn. Systeem van all in kan ook beter. Lange wachtrij als je het restaurant wil binnen gaan.Eten is ok, maar vaak hetzelfde. Kamer was ok, alleen weinig plaats voor je kledij op te bergen.
Respuesta de FERGUS Club Pineda Splash
Hello Kevin, Thanks for taking your time to write us your feedback. We're really happy that you enjoyed your experience ! For the other hand we are also sorry about that staff and all-in system did not meet your expectations. Moreover we take into account your comments about restaurant and room to improve our services. We hope to see you soon ! Kind regards
Carolina Cuenca Acedo
hace 6 años - 5 (Experiencia positiva)
Alexandre Lopez
hace 6 años - 5 (Experiencia positiva)
Wendy Van de Ven
hace 6 años - 5 (Experiencia positiva)
Bij aankomst in Alegria Pineda Splash werden we ontvangen met een glaasje cava. We hadden de grote familiesuite geboekt. Dit is de ruimste kamer met een klein salonneke, ruime badkamer en 2 slaapkamers met telkens 3 bedden. De kamer was heel proper en goed verzorgd. Er zijn ook kamers aangepast voor rolstoelgebruikers. Het diepe zwembad is hier ook voor voorzien! We verbleven op basis van all In. Zeker een aanrader. Niet alles is inbegrepen (de basis gin tonic of huiswijn is inbegrepen, wil je een duurdere variant, dan betaal je wel bij). De buffeten zijn heel ruim en gevarieerd. Voor ieders wat wils. Het personeel van de keuken is steeds heel vriendelijk. Je wordt altijd naar je tafel begeleid. Borden worden snel afgeruimd. En de dessertjes zijn heel lekker. Het animatieteam is ook heel fijn. Spijtig genoeg niemand Nederlandstalig. Maar dat kon de pret niet bederven voor mijn 6 en 7 jarigen. Er zijn 3 zwembaden: eentje gericht op volwassenen, een dieper zwembad en een kinderzwembad vol leuke glijbanen en speeltoestellen. Er zijn ook nog 2 peuterbaden. De zwembaden zijn niet mega groot, maar perfect voor de grootte van het hotel. De ligging is super handig. Wandelafstand van het strand en van de trein (richting Barcelona). Voor deze prijs echt een super goede all-in!
Respuesta de FERGUS Club Pineda Splash
We are so glad to know that you have enjoyed our facilities and the welcoming, we are happy to be able to satisfy your needs because it's our ambition Thank you for your excellent feedback about the buffets, We are delighted to know you're so satisfied due to our staff had made you happy. Although we are sorry that nobody speaks Dutch, but we are proud that this fact didn't spoil the fun for your family. Finally, we appreciate your kind worlds about our pools and location Looking forward to seeing you again in our business. Hotel Pineda Splash
axelle bracque
hace 6 años - 4 (Experiencia positiva)
Panive
hace 6 años - 5 (Experiencia positiva)
Lo pasamos genial la familia
Respuesta de FERGUS Club Pineda Splash
Panive, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Krzysztof Kwasniewski
hace 6 años - 4 (Experiencia positiva)
Polecam Dobre jedzenie, fajne pokoje miła obsługa
Respuesta de FERGUS Club Pineda Splash
Hello Krzysztof, Thanks for your comment ! We are very happy to know you've been conquered by your experience :) The entire Pineda Splash team wishes you a great day ! Hope to see you soon !
Tomek K-ski
hace 6 años - 5 (Experiencia positiva)
Hotel zasługuje na 4 gwiazdki pokoje czyste, ładne, klima działa bardzo dobrze. Bardzo miły personel. Duży wybór jedzenia, napojów,fajne baseny, animacje średnie. Spokojna okolica do większego miasta 25 min promenadą.
Respuesta de FERGUS Club Pineda Splash
Hello Tomek, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. We are so glad to know that you had a good time with us ! Have a good day and see you soon ! Hotel Pineda Splash
Iwona Myśliwiec
hace 6 años - 5 (Experiencia positiva)
Bardzo fajny hotel. Odnowiony. Duże pokoje. Jedzenie rewelacyjne.
Respuesta de FERGUS Club Pineda Splash
Hello Iwona, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Cedric Genet
hace 6 años - 4 (Experiencia positiva)
Muy buen hotel, buena comida! Y los juegos acuaticos perfecto para los niños
Respuesta de FERGUS Club Pineda Splash
Hello Cedric, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Emilio Javier Angel
hace 6 años - 5 (Experiencia positiva)
jose luis santamaria
hace 6 años - 5 (Experiencia positiva)
Un lugar para volver!
Respuesta de FERGUS Club Pineda Splash
Hello jose, Thank you very much! Your coments means a lot! Looking forward to seeing you again in our hotel. Have a good day !
Toni Cortijos
hace 6 años - 4 (Experiencia positiva)
Tamara
hace 6 años - 3 (Experiencia positiva)
El hotel está destinado para extranjeros, todos los trabajadores no hablaban primero en inglés incluso había alguno que no sabía español. El horario de las cenas de 19:00 a 21:15 es ridículo y el cierre de piscina a las 19:00 también, es cuando más agusto se está. Por no decir hasta 18:30 que es cuando el socorrista empieza a decirte que ya tienes que irte. Que la comida del snack no se pueda sacar ni a la terraza de la piscina tampoco me parece normal, fuimos en verano y entonces te apetece salir del agua y tomar algo sin tener que se vestirte para ello. Por no decir que el todo incluido lleva muchas comillas. No volveré, aunque el hotel por lo demás está bien.
Respuesta de FERGUS Club Pineda Splash
Querida Tamara, Gracias por tomarse tiempo para hacer un comentario sobre su experiencia en nuestro hotel, la opinión de nuestros huéspedes son muy importantes para nosotros ya que nos ayudan a mejorar. Dicho esto, sentimos que no se haya sentido cómoda en nuestro establecimiento por el gran numero de turistas que hay y los horarios puestos. Somos un hotel que en verano mas de la mitad de nuestros visitantes son extranjeros, es por ese motivo que nos intentamos adaptar a ellos, aun así tomamos nota de su comentario para futuras mejoras de ampliación de horario. Lamentamos que ni el restaurante ni el todo incluido hayan cumplido sus expectativas, aunque aun así les animamos a que vuelvan para comprobar de primer mano las mejoras hechas. Un cordial saludo, Hotel Pineda Splash
Tom Chambers
hace 6 años - 5 (Experiencia positiva)
Mario VD
hace 6 años - 5 (Experiencia positiva)
Periode: van 10 juli 2019 tot 19 juli 209. Zeer proper hotel. Alles loopt zeer goed georganiseerd en dat merk je snel in het restaurant. Je word begeleid naar een tafel en je hebt niet het gevoel dat je in een mierennest terecht komt. Alles verloopt vrij rustig en je hoeft bijna nergens aan te schuiven. Persoonlijk vond ik de helft zeer lekker en de andere helft was ok. De kamers werden ook telkend deftig gekuist en waren zeer mooi en gezellig ingericht. Zeker een dikke 8 op 10 waard 👍 We hadden een all-in genomen. Je kan hier ook half pension boeken. Pluspunten ➕ + proper en vrij rustig hotel tijdens het hoogseizoen. + handdoeken leggen smorgens verboden. Dus altijd wel ergens plaats. + perfect georganiseerd restaurant. + leuke zwembaden (3 stuks) + goed werkende airco op de kamer. + enorm goede wifi verbinding overal en nog snel ook! + het eten was telkens voldoende warm en het meeste was heel lekker. Minpunten ➖ - het is goed opletten wat je vraagt om te drinken want niet alles is all-in. - de snacks tussendoor zijn niet zo uitgebreid. - de airco werkt goed maar is wel iets te lawaaierig. - de parking is vrij duur. 12 euro per dag... Je kan een 800 meter verderop gelukkig gratis maar onbewaakt parkeren. - safe is te betalen (30 euro per week). - toeristenbelasting van 9 euro per persoon.
Respuesta de FERGUS Club Pineda Splash
Hello Mario, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. We are glad to know that you found the hotel very clean and that everything works very well organized, especially valuing the operation and food in the restaurant. Thank you for the positive evaluation of our facilities and thank you very much for sharing your experience with us, we are pleased to know that you positively value the cleanliness, the restaurant, the tranquility, the Wi-Fi, the air and the food. On the other hand, we are sorry to hear that the all-inclusive did not convince you, from the website, reception and bar we always try to make it clear what is included and what is not included in the all-inclusive, but we will take it into account. We are sorry that the sound of the air and the price of parking may have caused you inconvenience, we write it down for future improvements. About the prices of the safe, tell you that we have taken measures, and now they are only 4 euros a day or 20 a week. And finally we feel that the price of the tourist tax will bother you, we are not the ones who put it, it is a tax that is made throughout Catalonia, although today it is 1.32 per person per night. That said, we hope to see you again soon, and thank you for your comments that help us improve. Have a good day! Hotel Pineda Splash
Cristina Diaz del Valle
hace 6 años - 3 (Experiencia positiva)
El hotel no está mal pero había muchas reclamaciones, porque te quieren meter facturas de que no son tuyas, no controlan las toallas, las ponen a las 7 de la mañana y se van, mucho descontrol, en fin un hotel más, nada en especial
Respuesta de FERGUS Club Pineda Splash
Hello Cristina, Thank you for your comment : our customer feedbacks help us improve daily. We are improving our system about the towels and control. Do not hesitate to come back to be completely sure about our improvements Best regards
Jesus Diaz diaz
hace 6 años - 3 (Experiencia positiva)
STEPHEN MAGILL
hace 6 años - 5 (Experiencia positiva)
Herdis Mikkelsen
hace 6 años - 5 (Experiencia positiva)
Carme Cava Sanchez
hace 6 años - 4 (Experiencia positiva)
Les instal•lacions, l'habitació, decoració, el personal, les activitats q fan pels bens, tooot!👍
Respuesta de FERGUS Club Pineda Splash
Estimada Carme, Gràcies per les seves ambales paraules, ens alegra saber que en el nostre hotel ha estat a gust i ha gaudit de les nostres instal·lacions, decoració, personal y activitats. Es per aquest motiu que esperem veure-la aviat. Cordialment, Hotel Pineda Splash
Julie Clabon
hace 6 años - 4 (Experiencia positiva)
Excellent value for money All Inclusive.
Respuesta de FERGUS Club Pineda Splash
Hello Julie, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
ana barroso
hace 6 años - 4 (Experiencia positiva)
Vicente Gironella Tejedor
hace 6 años - 4 (Experiencia positiva)
Bonito sitio
Respuesta de FERGUS Club Pineda Splash
Vicente, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Alex Macian
hace 6 años - 4 (Experiencia positiva)
Sean Delaney
hace 6 años - 4 (Experiencia positiva)
Inés Sánchez
hace 6 años - 5 (Experiencia positiva)
Totalmente adaptado
Respuesta de FERGUS Club Pineda Splash
Hola Inés, ¡Tus palabras significan mucho para nosotros! Nos alegra saber que estás contento con el servicio ofrecido :) ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Nos vemos muy pronto
Neil Fogg
hace 6 años - 5 (Experiencia positiva)
Olga Ligny
hace 6 años - 4 (Experiencia positiva)
Хороший отель для семьи с маленькими детьми. Много бассейнов, хорошие комнаты, чисто, кухня разнообразная. Много анимации. Само место, где находится отель, не интересное.
Respuesta de FERGUS Club Pineda Splash
Hello Olga, We are delighted to know you're so satisfied about our facilities, pools, restaurant, clean and animation, but we sorry about you didn't find Pineda interesting, for an other time we recommend you to ask to our guest experience department what you can do in Pineda to enjoy the place to the fullest See you soon
Luna
hace 6 años - 5 (Experiencia positiva)
Patricia Fernández
hace 6 años - 5 (Experiencia positiva)
Genial para familias
Respuesta de FERGUS Club Pineda Splash
Hola Patricia, ¡Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento! Enviamos tus comentarios a todo el equipo de Hotel Pineda Splash - 30º hotels. ¡Hasta pronto!
Jesica Perez San Juan
hace 6 años - 4 (Experiencia positiva)
El hotel muy cercano a la playa, los trabajadores muy educados y buen servicio con calidad precio. El buffet muy variado. Y salones muy limpios. La única pega que pondría es la limpieza de la habitacion, se limitan a hacer la cama, nada más. No reponen jabones, ni barren ni nada.
Respuesta de FERGUS Club Pineda Splash
Hello Jesica, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. Although we so sorry about the cleaning of the room, we take into acount your comment to improve our service. We hope to see you soon !
Andrew Macbean
hace 6 años - 4 (Experiencia positiva)
It's nice and fresh, not getting 5 star as it feels very compact. Having said that you make new friends quick when they are lying right next to ya on the sun lounger. It's all about the pools here. Staff friendly and the live band on Saturday rocked the house and got everyone going.
Respuesta de FERGUS Club Pineda Splash
Hello Andrew, Thank you for taking the time to post your review. We are very sorry that you have felt very compact in the pool areas, we take note of your comment for future improvements. On the other hand, we appreciate that you positively value the treatment of our staff and the band. Have a good day, Hotel Pineda Splash
Adelaida Devesa
hace 6 años - 4 (Experiencia positiva)
Raymond Watt
hace 6 años - 5 (Experiencia positiva)
Fernando Aguilar Alcala
hace 6 años - 5 (Experiencia positiva)
Thomas Axelsen
hace 6 años - 4 (Experiencia positiva)
Ruby
hace 6 años - 5 (Experiencia positiva)
Joséphine Martens
hace 6 años - 4 (Experiencia positiva)
Daniel Andersson
hace 6 años - 4 (Experiencia positiva)
Alyssa Ronni
hace 6 años - 4 (Experiencia positiva)
Esther Alda
hace 6 años - 4 (Experiencia positiva)
leticia sancho royo
hace 6 años - 4 (Experiencia positiva)
Grace S
hace 6 años - 4 (Experiencia positiva)
Had quite a good holiday there , however there were times when life guards weren't paying attention to what was going on at the slides. There were times when the life guards were at the slides but not that often.
Respuesta de FERGUS Club Pineda Splash
grace, Thank you for your comment, we're proud to know that you are satisfied about your experience, but we take into account your comment, and we will take measures to solve it. Have a good day, The Hotel Pineda Splash - 30º hotels team
José María Tores Vela
hace 6 años - 4 (Experiencia positiva)
Buena
Respuesta de FERGUS Club Pineda Splash
Querido José María, Muchas gracias por su valoración, nos alegra saber que su estancia con nosotros fue de su agrado, esperamos verle pronto. Un cordial saludo, Hotel Pineda Splash
Josemaria Polo Moreno
hace 6 años - 4 (Experiencia positiva)
Javier Segala Arguello
hace 6 años - 5 (Experiencia positiva)
Hemos estado él fin de semana y él hotel, habitaciones, piscinas ,etc. esta muy bien totalmente recomendable. .y él personal del hotel muy amable
Respuesta de FERGUS Club Pineda Splash
Querido Javier, Gracias por su reseña, nos complace saber que el fin de semana que paso en nuestro hotel cumplió sus expectativas y gracias por recomendarnos y valorar el trato de nuestro personal. Lo esperamos pronto, Hotel Pineda Splash
Xavi M
hace 6 años - 5 (Experiencia positiva)
muy buen hotel para venir con familia
Respuesta de FERGUS Club Pineda Splash
Querido Xavi, Gracias por su comentario y valoración, nos hace muy feliz saber que nuestro hotel le gustó a su familia, ¡esperamos volver a verlos pronto! Cordialmente, Hotel Pineda Splash
Melvyn Watton
hace 6 años - 5 (Experiencia positiva)
Gabriela Ždanovičiūtė
hace 6 años - 4 (Experiencia positiva)
Ivan S.
hace 6 años - 3 (Experiencia positiva)
Montse Esteban
hace 6 años - 5 (Experiencia positiva)
Hotel estupendo para ir con niños
Respuesta de FERGUS Club Pineda Splash
Querida Montse, Muchas gracias por su comentario, nos satisface saber que nuestro hotel les gustó, sus palabras nos animan a seguir adelante Esperamos volver a verlos pronto, cordialmente, Hotel Pineda Splash
JuliuszSPRTCezar JuliuszSPRTCezar
hace 6 años - 4 (Experiencia positiva)
Brian Gallagher
hace 6 años - 5 (Experiencia positiva)
Maica Villas
hace 6 años - 5 (Experiencia positiva)
Carme Collelldemont
hace 6 años - 3 (Experiencia positiva)
Correcto pero habitación algo pequeña.
Respuesta de FERGUS Club Pineda Splash
Querida Carme, Gracias por su positiva valoración y por su comentario acerca de nuestras habitaciones, lo tomaremos en cuenta ya que cada día intentamos mejorar para cumplir con las expectativas de nuestros clientes y con su comentario nos ayuda a hacerlo. Esperamos volverla a ver pronto Un saludo, Hotel Pineda Splash
Nichola Mcguire
hace 6 años - 4 (Experiencia positiva)
Amazing holiday hotel was immaculate hotel staff very professional and nice, great entertainment team spent alot of time entertaining kids and involving, the created a great atmosphere, food was average ... no complaints ... although fun pool side so hard to get a bed but this is more down to other holiday makers not following the rules regarding reserving beds
Respuesta de FERGUS Club Pineda Splash
Hello Nichola, Thanks for your comment ! We are so glad to heard that you have an amazing time in our hotel thanks to our team that make your holidays unforgettable. Although we are sorry about the problems with the beds, we will take measures to solve the problem. Hope to see you soon ! Regards, Hotel Pineda Splash
Mary Sanchez
hace 6 años - 4 (Experiencia positiva)
Muy bien hemos tenido una estancia agradable
Respuesta de FERGUS Club Pineda Splash
Hola Mary, Estamos encantados de que tú también estés satisfecho ;) ¡Muchas gracias de todo corazón por tu valoración y comentario! Nos vemos pronto Un cordial saludo, Hotel Pineda Splash
Naiara Doblaré Ortega
hace 6 años - 5 (Experiencia positiva)
Todo perfecto, habitaciones espaciosas, limpias y cómodas, piscinas diferenciales para niños y adultos, toboganes y demás, animación, restauración perfecto. Sin duda volveremos a ir
Respuesta de FERGUS Club Pineda Splash
Querida Naiara, Muchas gracias por compartir su experiencia. Nos alegra mucho saber que las habitaciones fueron de su agrado, así como que valora las diferentes piscinas y aéreas para niños y adultos. Nos complace además saber que la comida los sedujo, así que esperamos volverlos a ver muy pronto. Cordialmente, Hotel Pineda Splash
jeff gibson
hace 6 años - 5 (Experiencia positiva)
The only problem was room size quite small
Respuesta de FERGUS Club Pineda Splash
Dear Jeff, Thanks for taking the time to share your comment in Google.com We are glad to hear that you had a great experience in our establishment. We work day by day to try to offer the best service possible, so we are happy to hear that it was your case. However, we are sorry to hear that you had an inconvenience with the size of the room. We take note about it to have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
brianjimenez 4
hace 6 años - 5 (Experiencia positiva)
Vicky George
hace 6 años - 5 (Experiencia positiva)
Staff friendly and very helpful...kids loved the pool...hotel really clean will be coming back again
Respuesta de FERGUS Club Pineda Splash
Hello Vicky, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Jamie Robb
hace 6 años - 5 (Experiencia positiva)
Absolutely amazing experience here....staff were friendly and could never do enough for you....hotel was clean and tidy and pools and entertainment were great also...would come back here 100%
Respuesta de FERGUS Club Pineda Splash
Dear Jamie, Thank you for your comment., such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. We are happy to be able to satisfy your needs because it's our ambition. Bests, Hotel Pineda Splash
Mercedes Sanchez Gonzalez
hace 6 años - 5 (Experiencia positiva)
Iron Mazariegos
hace 6 años - 3 (Experiencia positiva)
Martin Tomaselli
hace 6 años - 2 (Experiencia negativa)
Hotel bueno,comida buena. Lo demás bastante malo. La atención de la recepción es pésima. 4 personas y nadie quería atendernos. Claro, ninguna hablaba castellano!! Tuvimos que esperar a que se desocupara la única que lo hablaba. Sin embargo en vez de explicar cómo funcionaba el all inclusive (que si bien ya lo conocía de otros hoteles, acá es distinto), estaba más enfocada en cobrarme 10€ por cada pulsera. Al momento de hacer el check in te dan una hoja (en inglés) donde te explica algunas reglas del hotel. Por ejemplo que la piscina abre a las 10 de la mañana y cierra a las 19( temprano para mi gusto ya que aún hay sol). Otra cosa que dice el papel es que no se pueden ocupar las sillas de la piscina dejando la toalla en ellas. Pero nadie cumple esto. Antes de las 10 hay gente en el agua, y a las 8 de la mañana están el 80% de las sillas ocupadas por toallas y sin gente. Dos opciones: o no ponen esas reglas en un papel o las hacen cumplir. Hay 3 piscinas. Se supome que una es sólo para adultos. Estaba llena de chicos. Tampoco hay nadie que haga cumplir esto. Vinieron a limpiar la habitación y no dejaron papel higiénico. Llamé varias veces a la recepción y nunca atendieron. Tuve que ir a buscar yo hasta abajo el papel. Otra cosa que no me gustó es que los meseros están desesperados por que termines de comer para que siga entrando gente. Te sacan el plato sin haber terminado. O peor, te levantas a buscar algo para comer y te desarman toda la mesa. Lo vi en varias mesas. Lo que yo siento es que no están acostumbrados a tener tantos huéspedes en el hotel. El problema es que recién empieza la temporada. Por mi parte no volvería. Por lo menos, no en temporada alta.
Respuesta de FERGUS Club Pineda Splash
Estimado Martin, Muchas gracias por tomar su tiempo para compartir su experiencia con nosotros. Lamentamos que su estancia en Hotel Pineda Splash no haya cumplido sus expectativas. En referencia a los idiomas, gran parte de nuestro equipo de recepción cuenta con idiomas como español, catalán, inglés, alemán o francés, asegurando así una buena atención al cliente, por lo que lamentamos que no haya sido su caso. En segundo lugar, el horario de piscina fue extendido de 09:00 a 19:00 con el principal objetivo de cubrir el máximo de tiempo posible y adaptarnos a las necesidades de nuestros huéspedes. Como bien menciona en su comentario, no está permitida la reserva de tumbonas, por ello en el mismo momento en el que desde el departamento de recepción o nuestros socorristas ven que alguna de ellas está siendo ocupadas fuera del horario, se retiran. Finalmente, lamentamos que tuviera algún inconveniente con nuestro personal de restaurante. Tanto ellos como todo el equipo de Hotel Pineda Splash trabaja a diario para ofrecer el mejor servicio posible, por ello tomaremos nota de todo lo mencionado anteriormente para así tenerlo en cuenta de caras a futuras mejoras. Si desea darnos una segunda oportunidad, estaremos encantados de recibirle de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Spash
Montse Garcia
hace 6 años - 4 (Experiencia positiva)
Habitacions molt noves, precioses, grans i netes, hi ha 3 piscines i moltes hamaques, menjar be l'inconvenient es que al arrivar no et donen l'habitacio fins les 14 h i al marxar has d'entregar la clau a les 10h es massa d'hora i no sont gens flexibles amb aquests horaris a part la clau s'ens va desconectar 3 vegades aixo fastigeja bastant, horaris de menjar molt de cara als estrangers
Respuesta de FERGUS Club Pineda Splash
Estimada Montse, Ens plau saber que la seva experiència en el nostre hotel ha estat d'acord amb les seves expectatives. Moltes gràcies per compartir una valoració tan positiva, sobretot pel que fa a les nostres habitacions, piscines i menjar. Per altra banda, sentim que els horaris no l'hagin convençut. Pel que fa a les claus de les habitacions, sempre intentem donar-les l'abans possible i si no es dona el cas oferim la possibilitat de deixar les maletes en les nostres instal·lacions i quedar-se a les piscines, restaurants, bar... fins a tenir l'habitació. El check out, per la seva banda, es requereix fer a l'hora acordada, ja que si no, les dones de la neteja no tenen temps fer les habitacions pels nous clients, pel fet que hi ha moltes habitacions per fer diàriament. Finalment, prenem nota sobre els horaris del menjar per tal de millorar. Esperem tornar-lo a veure aviat. Cordialment, Hotel Pineda Splash
Jordi Canald
hace 6 años - 4 (Experiencia positiva)
Esta molt netas las abitacions menjar poc i a las horas dels estrengers aixo no u trobu be la hora de arribada las abitacions las d'onan molt tart a nusaltres a las duas i mitja las targetas de las abitacioms no funcionan molt be d'ons em anat tres vegades perquè és activesin altre cop el servei del menjador no estan per lo que se a de esta basus trencats i no als recullen
Respuesta de FERGUS Club Pineda Splash
Estimat Jordi, Moltes gràcies per dedicar-nos part del seu temps en escriure una retroacció sobre la seva estada amb nosaltres. Ens alegra saber que la neteja va estar a l'altura, però sentim que pel contrari els horaris, tant de l'entrada com del menjador no. Pel que fa a l'hora d'entrada, som un hotel que té moltes habitacions amb moltes entrades i sortides de gent diàries, per al que es requereix bastant temps preparar les habitacions pels futurs clients. És per això que per a compensar l'espera els oferim a tots una sala on guardar les seves maletes i els comentem que mentre esperen l'habitació ja poden fer ús de les nostres instal·lacions sense problemes. Per altra banda, sentim que tinguessin dificultats amb les targetes, en estar a prop d'aparells electrònics de vegades es desactiven. Finalment, lamentem que el servei del menjador no els hagi estat del seu gust, anotem els seus comentaris per futures millores. Esperem tornar-los a veure aviat. Cordialment, Hotel Pineda Splash
Albert- Fertodialica. S.L (CAR DOCTOR)
hace 6 años - 4 (Experiencia positiva)
Joseph Hughes
hace 6 años - 5 (Experiencia positiva)
Good family orientated hotel. Staff excellent, food very good, rooms a wee bit small but well appointed. We'll run clean and good pools. Lots to do for young families, pity some of the families were not up to keeping their children under a modicum of control, most 99% of the families were super. All in a very good hotel. We'll done to all.
Respuesta de FERGUS Club Pineda Splash
Hello Joseph, Thank you so much for this comment about your experience with us. The whole team is very happy to read that you consider them excellent, it encourages us to continue in this direction. We are glad to know that even the rooms are small, you think that the space were good. Thanks for your worlds, they means a lot for us. Moreover we sorry that other guest boarding you, we try to create a good atmosphere in our hotel. Have a good day and see you soon ! Hotel Pineda Spalsh
Teresa Wright
hace 6 años - 5 (Experiencia positiva)
Excellent location about 3 to 5 minutes walk from railway station and 5 minutes stroll into centre of pineda with lots of shops cafes and bars..beautiful little squares to sit and people watch.. hotel extremely clean bright modern very good value for money..stayed all Inclusive meals excellent and I am a vegetarian and very fussy.. staff very helpful.. bright modern lobby area.. 3 pools one of which is recommended for adults only.. however this recommendation was not obeyed!! Lovely plush sun beds in adult only pool area but spoilt by noisey children which other guests might find annoying.. however it didn't particularly bother us..... would definitely return we went as mother and 23 year old daughter but probably would be too busy in July and August for us cause is a family hotel with slides and play area.. location was excellent so near the centre of pineda and the Fri morning market was good.. if you like markets for clothes handbags etc.. go on train to Santa suzanna on a Tuesday market is amazing.. don't get me wrong pineda market is very good but personal opinion Santa suzanna better.. hotel so near train station with lots of trains to lots of other resorts. Sunbeds always available all day and separate rooms for storing luggage and showering very well thought out..the pools were very cold when you initially got in but once you were in they were fine. We rated it 5 star for its service, cleanliness and choice of all Inclusive menu.. even only officially 4 ..entertainment virtually non existent and disorganised lots of children just running and dancing around to the same music.. .
Respuesta de FERGUS Club Pineda Splash
Dear Teresa, Thanks for taking the time to write down your experience in Hotel Pineda Splash. First, we want to thank you for such lovely words about your experience with us. We are glad to know that the service offered by our staff, our installations and our location helped you to enjoy your holiday in Pineda de Mar. For us, it is so important to read the experiences of our guests to know with which things we can improve. We are sorry to hear that you had some problems with the entertainment or the pools in our establishment, we always do our best to try to offer the best service, so we take note about your comment and all the points commented, and we will have it in mind for future improvements. We hope to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Barbara Mcmaster
hace 6 años - 5 (Experiencia positiva)
Ewm Mebrahtu
hace 6 años - 5 (Experiencia positiva)
aitana sapera aranda
hace 6 años - 4 (Experiencia positiva)
Isaias Martinez
hace 6 años - 5 (Experiencia positiva)
Rhianne Mcsteen
hace 6 años - 5 (Experiencia positiva)
Brilliant
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Hotel Pineda Splash
Coralie Carion
hace 6 años - 5 (Experiencia positiva)
Très bon hôtel, chambres belles et propres. Club enfant et teenagers bien entretenus. Cuisine variée, fraîche et bonne.
Respuesta de FERGUS Club Pineda Splash
Bonjour Coralie, Nous vous remercions pour cette excellente appréciation sur les chambres, le club d'enfants et la cuisine. Au plaisir de vous revoir prochainement dans notre établissement. Bonne journée ! Hotel Pineda Splash
Oscar Izquierdo
hace 6 años - 5 (Experiencia positiva)
Joan C. Garcia
hace 6 años - 5 (Experiencia positiva)
Virginia Caballero Cardenas
hace 6 años - 4 (Experiencia positiva)
Jerzy Szleper
hace 6 años - 5 (Experiencia positiva)
Pełna kultura, hotel spełniał moje oczekiwania. Miły personel, smaczne i urozmaicone jedzenie. Polecam
Respuesta de FERGUS Club Pineda Splash
Hello Jerzy, Thanks for your comment ! We are very happy to know you've been conquered by the culture and your experience. W e are so glad to know that the hotel team met your expectations. The entire team wishes you a great day ! Hope to see you soon ! Regards, Hotel Pineda Splash
Jos Verwegen
hace 6 años - 5 (Experiencia positiva)
Kandi Willis
hace 6 años - 5 (Experiencia positiva)
Awesome place. Very clean.
Respuesta de FERGUS Club Pineda Splash
Kandi, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
kikepinedacanet
hace 6 años - 4 (Experiencia positiva)
Nachaapayah OneWest
hace 6 años - 5 (Experiencia positiva)
Gareth Wilkinson
hace 6 años - 4 (Experiencia positiva)
Laura Herrera Rey
hace 6 años - 4 (Experiencia positiva)
Resaltar la amabilidad de todos y cada uno de los empleados
Respuesta de FERGUS Club Pineda Splash
Estimada Laura, Muchas gracias por compartir su honesta experiencia con nosotros. Nos complace saber que tuvo una muy agradable estancia marcada sobretodo por la amabilidad de nuestros empleados. Formamos a nuestros trabajadores de manera que den lo mejor de ellos mismos para proporcionar a los huéspedes una experiencia inolvidable, por ello nos alegra saber que fue su caso. Esperamos volver a verle próximamente en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Lajos Kovacs
hace 6 años - 5 (Experiencia positiva)
Marion Donaldson
hace 6 años - 5 (Experiencia positiva)
Brilliant very clean, staff really nice
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. We hope to see you soon, Hotel Pineda Splash
Joaquin Gonzalez
hace 6 años - 3 (Experiencia positiva)
W thelisos
hace 6 años - 4 (Experiencia positiva)
César Proaño
hace 6 años - 5 (Experiencia positiva)
Elaine Friel
hace 6 años - 3 (Experiencia positiva)
Not much too do in the hotel, hotel is nice enough & clean only 1 bar opened & can get really busy especially in the evening
Respuesta de FERGUS Club Pineda Splash
Good morning, Thank you for sharing your feedback ! We sincerely hope to see you again, it will be an opportunity for us to fully convince you about the hotel activities and bar. See you soon, Hotel Pineda Splash
Xavi Velasco
hace 6 años - 3 (Experiencia positiva)
El hotel esta reformado y es agradable. Las zonas comunes correctas y los monitores de animación y personal de recepción perfectos. Por contra, el personal de restauración no ha sido todo lo amable que esperariamos ni nos ha facilitado estar agusto y podernos sentar cn quien queriamos. Las habitaciones hay q dejarlas a las 10 en punto pq si no te anulan la targeta y no puedes entrar. Hora q no va muy bien pq coincide cn el desayuno.
Respuesta de FERGUS Club Pineda Splash
Estimado Javi, Muchas gracias por dedicarnos tan bonitas palabras y por compartir con el resto de nuestros huéspedes su experiencia en nuestro hotel. En primer lugar, queriamos agradecerle la referencia hacia nuestro personal, nos complace conocer que tanto el servicio ofrecido por los mismos como nuestras instalaciones y la reciente reforma le ayudaron a disfrutar de unos maravillosos dias en Pineda de Mar. Sin embargo, lamentamos conocer que tuvo algun inconveniente con nuestro personal de restauración, tomaremos nota de ello para futuras mejoras del servicio. Para terminar, en estos momentos la hora de salida de la habitación para la realización del check out se ha extendido a las 11:00, de modo que se adapta de mejor manera a los horarios de desayuno de todos nuestros huéspedes. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Laura Calpe Valcarcel
hace 6 años - 4 (Experiencia positiva)
David Faulkner
hace 6 años - 2 (Experiencia negativa)
Hotel's nice and foods ok but I found the staff to be rude and was not made feel welcome. The hotel's in a residential area with nothing for tourists. You have to travel out of town to every day to find anything to do. If you were to stay in the hotel during the day the pools aren't heated so are almost unusable and you have a poor games room which you'll waste a fortune in trying to keep the kids entertained. Overall if I was to return to costa brava it would not be staying in pineda de mar
Respuesta de FERGUS Club Pineda Splash
Dear David, For the team of Hotel Pineda Splash it is so important to read the different experiences from our guests to try to improve our services, so first we want to thank you for having the time to write down your experience in Hotel Pineda Splash. We are sorry to hear that your stay with us did not achieve your expectations. We are situated 5 minutes far from the town center and the beach, and although it is true that there are not a lot of touristic attractions nearby apart from the beach, we always try to offer you some alternatives or trips that you will enjoy. Now, we have the Guest Experience department, that has a very big list of activities that you can have. Also, we count with a big and extensive timetable with activities from our entertainment staff for adults and for children. We work day by day to offer a great service, and comments like that help us to keep improving little details. So, if you want to give us a second chance, we will be glad to welcome you again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Gillian
hace 6 años - 4 (Experiencia positiva)
Darren Hall
hace 6 años - 4 (Experiencia positiva)
Very nice hotel
Respuesta de FERGUS Club Pineda Splash
Hello Darren, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
carl Mapp
hace 6 años - 5 (Experiencia positiva)
Antonio De La Torre Berrocal
hace 6 años - 3 (Experiencia positiva)
Margaret Sharrock
hace 6 años - 5 (Experiencia positiva)
Lovely hotel very clean good food friendly staff pools great for the kids had a really good family holiday
Respuesta de FERGUS Club Pineda Splash
Dear Margaret, Thanks for taking the time to share your experience with us and the other guests in Google.com We are happy to know that your stay in Hotel Pineda Splash was fantastic and that the pools and the staff helped to make it unmemorable. If you want to visit us again, we will be glad to welcome you again in our establishment. Kind regards, Hotel Pineda Splash
Samantha Mcshane
hace 6 años - 1 (Experiencia negativa)
I wouldn't come back again and the food is awful but most bar staff a lovely n good cleaners but the food really let's it down a lot. Too many rules around the pool stop kidz having fun not good. Who ever says it's good they need 2 get out more I've put 1 star as u couldn't give it a half of a star
Respuesta de FERGUS Club Pineda Splash
Although you did not like our food, we are glad to know that the staff did like it. We are sorry that so many regals bothered you but we believe that they are necessary to have proper control within the hotel since it is a very large hotel with many people and must be controlled. In any case, we take note of your comments for future improvements, we hope to see you again soon to verify that we have improved. Kind regards, Hotel Pineda Splash
Alex Macleod
hace 6 años - 5 (Experiencia positiva)
joan barrachina
hace 6 años - 5 (Experiencia positiva)
Es la segunda vez que vengo a este hotel. No hay nada más que decir,todo perfecto,lo recomiendo. Fuí atendido por el sr Ferrán,muy amable y responsable de su labor.
Respuesta de FERGUS Club Pineda Splash
Querido Joan, Muchas gracias por compartir su maravillosa experiencia junto a nosotros, siempre es un placer volver a veros. Nos complace saber que tuvo una magnifica estancia marcada por el buen trato de nuestro personal. Trabajamos a diario para formar a nuestros trabajadores y ofrecer así el mejor servicio posible y a su vez garantizar una experiencia inolvidable. Esperamos verle de nuevo en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Alesya3003
hace 6 años - Sin rating (Experiencia negativa)
Если говорить о расположении отеля относительно пляжа, остановок (автобусной и электрички), то оно прекрасное! До пляжа 5-7 минут не спеша, до электрики, которая едет в Барселону, столько же.|У отеля большая прилегающая территория и это радует. Большое количество лежаков, 3 бассейна, один из которых с водными развлечениями для детей и открытый бар.|Мы были в начале сезона, поэтому не страдали от толп туристов.|Кормят отлично, шведский стол достойный, есть из чего выбрать.|Номера небольшие, но очень уютные, со всем необходимым. |Чуть подкачала уборка, честно говоря, в номере у нас не убирались, хотя мы просили сделать это 1 раз в 2-3 дня.|Общее впечатление крайне положительное, с удовольствием попробуем другие отели этой сети)
kjell de maeyer
hace 6 años - 4 (Experiencia positiva)
Kati Erdély
hace 6 años - 5 (Experiencia positiva)
Fantasztikus hotel, ízletes, bőséges nemzetközi konyhával, wellnessel.
Respuesta de FERGUS Club Pineda Splash
Dear Kati, Thanks for having the time to share your experience with us. We are happy to hear that you had a great experience with us and that the food, and the wellness helped you to enjoy your days with us. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Maria Walters
hace 6 años - 5 (Experiencia positiva)
Lovely clean modern hotel .
Respuesta de FERGUS Club Pineda Splash
Dear Maria, Thanks for taking the time to share your experience with us in Google.com We are glad to know that you enjoyed your days in Hotel Pineda Splash and that the cleanleness of the establishment helped you to have an unmemorable stay. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
dsw plays vlog
hace 6 años - 5 (Experiencia positiva)
Staff went out of their way to help you and were always polite
Respuesta de FERGUS Club Pineda Splash
Hello dsw, Thnks for sharing your comment, W¡we are delighted to know you're so satisfied and we thank you from the bottom of our hearts for these compliments ! See you soon
Sharon Johnson
hace 6 años - 5 (Experiencia positiva)
X....
joan
hace 6 años - 5 (Experiencia positiva)
muy bien. hotel muchos servicios y los niños se lo pasan muy bien. tiene piscina tubuganes, parque,juegos
Respuesta de FERGUS Club Pineda Splash
Estimado Juan, Muchas gracias por dedicar tiempo a compartir su maravillosa experiencia con nosotros. Nos alegra saber que tuvo una agradable estancia en Hotel Pineda Splash y que tanto los servicios ofrecidos como nuestras instalaciones le permitieron disfrutar al máximo de sus vacaciones en Pineda de Mar. Esperamos muy sinceramente volver a recibirles en nuestro establecimiento próximamente. Un cordial saludo, Hotel Pineda Splash
J
hace 6 años - 4 (Experiencia positiva)
Prachtig gerenoveerd hotel met verschillende zwembaden op aan 3 kanten van het hotel. Zodat er altijd wel 1 in het zonnetje is. Het hotel en de kamers zien er sjiek uit en het is er ook erg schoon. De all-inclusive is zeer uitgebreid; bij het het buffet was grote keuze aan vis en vlees, verse groenten en veel desserts. Verschillende soorten wijn, cava, flessen water en frisdranken. Er is in de bar buiten het restaurant een ruime keus aan (non-) alcoholische drankjes en ze schenken echt niet zuinig met de alcohol... wat mij meteen bij 'het nadeel' brengt. Grote menigten luide Britten die hun nog veel luidruchtigere kinderen niet meer in de gaten houden. Wij werden bij vertrek voor de transfer naar de luchthaven om 4:30 beneden verwacht, maar de herrie ging tot na middernacht door. Dat deed wel even pijn bij het opstaan. Het ontbijtpakket wat wij voor onderweg mee hebben gekregen was echter ook niet zuinig: 4 sandwiches, kleine toast-broodjes, botertje, koekjes, appel, sinaasappel en 2 flesjes water. Het personeel was afwisselend vriendelijk of onverschillig, dat lag erg aan de persoon. Als ik naar de locatie, faciliteiten en kwaliteit van hotel kijk is deze zeker aan te raden. Neem alleen wel herrie-stoppers mee!
Respuesta de FERGUS Club Pineda Splash
Hello Jis, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Jose garcia espinar
hace 6 años - 4 (Experiencia positiva)
Como ya dije el.hotel está bien Pero los precios de cafetería son lo más parecido a un atraco. Y lo peor es pedir explicaciones por que de ese precio y ver Como Se ríen de ti con la explicacion
Respuesta de FERGUS Club Pineda Splash
Hello Jose, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Manu N.
hace 6 años - 4 (Experiencia positiva)
Gary Miller
hace 6 años - 4 (Experiencia positiva)
Manoli Segura
hace 6 años - 3 (Experiencia positiva)
Alfonso Arroyo
hace 6 años - 5 (Experiencia positiva)
Estuve con un grupo de chaval@s de baloncesto de Añorga que fuimos a un torneo de la zona y la verdad que salimos encantados.Era el segundo año que íbamos y todo muy bien. Desde el director ,la recepción y todo el personal nos atendieron muy muy bien. El hotel está muy bien y con buenos servicios.Tiene unas piscinas muy buenas.El buffet ,de los mejores que he visto .L@s chaval@s y entrenador@s hemos estado super a gusto.Si vamos a un torneo por la zona y podemos elegir hotel ,repetiremos.MUY RECOMENDABLE
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
Gisela Mundó
hace 6 años - 5 (Experiencia positiva)
Marta Bravo
hace 6 años - 5 (Experiencia positiva)
Buenas instalaciones, un lugar acojedor, limpio, personal muy agradable con actividades de integración.
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
jesus rodríguez
hace 6 años - 4 (Experiencia positiva)
Jean-François Aldorf
hace 6 años - 5 (Experiencia positiva)
Super
Respuesta de FERGUS Club Pineda Splash
Jean-François, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Carmen Cano Molinero
hace 6 años - 5 (Experiencia positiva)
Muy chulo nos encanto
Respuesta de FERGUS Club Pineda Splash
Hello Carmen, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Jaime Molina Arcas
hace 6 años - 5 (Experiencia positiva)
Nos encantó 😍😎
Respuesta de FERGUS Club Pineda Splash
Hello Jaime, Thank you for taking the time to post your review. Have a good day,
Óscar Cutillas Dcwsolutions
hace 6 años - 5 (Experiencia positiva)
Marta Otto Flores
hace 6 años - 5 (Experiencia positiva)
Yolanda Baena
hace 6 años - 5 (Experiencia positiva)
Me encanta, es precioso. Moderno, limpio, acogedor. Repetiremos seguro
Respuesta de FERGUS Club Pineda Splash
Hello Yolanda, Thanks for your comment ! We are very happy to know you've been conquered by your experience :) The entire Pineda Splash hotel team wishes you a great day ! Hope to see you soon ! Regards
Eli Ortiz
hace 6 años - 5 (Experiencia positiva)
Un Hotel que a pesar de ser 4* podría ser perfectamente de 5* por la atención recibida y la calidad de los productos que ofrece. A parte de permitir animales que para mi eso es un 10. Repetiremos sin duda.
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
Tania
hace 6 años - 5 (Experiencia positiva)
Estoy muy contenta con la elección de pasar unos días aquí.. Todo el equipo del hotel es súper amable. Destacar la simpatía de Gema, camarera en el restaurante bufet.. Merece la pena coger pensión completa o todo incluido. Como sugerencia lo único que le falta es una piscina con climatización la de adultos por ejemplo. Aparcas hay una campa en la misma calle aunque yo lo he dejado en el parking de pago del hotel. La animación de 10, Abel encantador con los niños. Seguro que volvemos el año que viene. La playa a 2min andando.
Respuesta de FERGUS Club Pineda Splash
Hello Tania, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Maite Moreira
hace 6 años - 5 (Experiencia positiva)
Zelindsay S
hace 6 años - 5 (Experiencia positiva)
Ravie de cet hôtel ! Très beau, propre et le personnel très agréable. La nourriture est vraiment très bonne, je recommande à 100% cet hôtel 🔅 Il ne manque de rien !
Respuesta de FERGUS Club Pineda Splash
Bonjour Zelindsay, Nous vous remercions pour cette excellente appréciation. Au plaisir de vous revoir prochainement dans notre établissement. Bonne journée ! l'équipe Service Client
Sam Jibril
hace 6 años - 5 (Experiencia positiva)
Hôtel très agréable bon accueil nourriture chambre propre parfait pour une famille
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Customer service
Antonio Martinez
hace 6 años - 5 (Experiencia positiva)
Lucia Rodríguez Bueno
hace 6 años - 5 (Experiencia positiva)
Carlos Aguirre Montero
hace 6 años - 4 (Experiencia positiva)
Muy bien en todas las experiencias. Las piscinas, la.animacion Hay que poner un pero. El horario del buffet. Sólo está hasta las 21:15.
Respuesta de FERGUS Club Pineda Splash
Querido Carlos, Muchas gracias por tomar parte de su tiempo a compartir su experiencia en nuestro establecimiento. Nos alegra saber que tuvo una agradable estancia marcada por nuestras instalaciones y el servicio de animación. Respecto a los horarios del buffet, intentamos que sea un horario que se adapte a nuestros huéspedes, por ello a día de hoy en nuestro Hotel Pineda Splash cuenta con los siguientes horarios. Para el desayuno, de 7:30h a 10:00h, en el caso de la comida, de 13:00h a 15:15h y para terminar la cena de 19:00h a 21:30h. Esperamos volver a verle muy pronto en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
María del Carmen Otero
hace 6 años - 4 (Experiencia positiva)
Markel Aguirre
hace 6 años - 3 (Experiencia positiva)
Mari
hace 6 años - 1 (Experiencia negativa)
Jean Jacques VACHER
hace 6 años - 5 (Experiencia positiva)
Angeles Martinez
hace 6 años - 4 (Experiencia positiva)
Santi
hace 6 años - 4 (Experiencia positiva)
Lorena Alfaro
hace 7 años - 5 (Experiencia positiva)
Llevamos unos días, y todo es genial!! La comida buenísima, el personal muy amable, las instalaciones muy acogedoras hay muchísimas actividades para niños y mayores. De 10!!!
Respuesta de FERGUS Club Pineda Splash
Querida Lorena, Que palabras tan amables! En primer lugar, queremos agradecerle sus palabras hacia el servicio ofrecido por nuestro personal, le garantizamos que les haremos llegar su cometario. Además, nos alegra saber que pudo disfrutar de sus vacaciones en Pineda de Mar gracias a nuestros instalaciones y las actividades para niños. Esperamos verle el año próximo en Hotel Pineda Splash. Cordialmente, Hotel Pineda Splash
Pedro Trullas Martinez
hace 7 años - 4 (Experiencia positiva)
Habitaciones y comida bien, camarer@s amables, solo un fallo que no me gustó nada, pido un Bacardi Cola en una mesa y veo al camarero como lo prepara en la barra, pone hielo tira el Bacardi menea la copa para que se desata el hielo y sin nadie que atender espera 2 minutos para venir a traerlo. Es lo único que no me gustó de mi estancia, todo lo demás excelente.
Respuesta de FERGUS Club Pineda Splash
Hello Pedro, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards
Jaione Urkizu
hace 7 años - 5 (Experiencia positiva)
No tenemos ninguna queja. Hotel amplio, varias piscinas y en espacios diferentes, la comida buena, habitaciones amplias, buena animación.
Respuesta de FERGUS Club Pineda Splash
Hello Jaione, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Danii Moreno
hace 7 años - 5 (Experiencia positiva)
Araceli Barceló
hace 7 años - 5 (Experiencia positiva)
Es un hotel muy confortable, el personal es de lo más agradable y familiar. Tienen habitaciones adaptadas a las sillas de ruedas y aceptan mascotas pequeñas. Es un hotel simplemente perfecto tanto para pasar un fin de semana como unas vacaciones. MUY RECOMENDABLE. 🤗
Respuesta de FERGUS Club Pineda Splash
Hello Araceli, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Jose Burgos
hace 7 años - 4 (Experiencia positiva)
Jose Rubio
hace 7 años - 5 (Experiencia positiva)
Karelys Malpica
hace 7 años - 4 (Experiencia positiva)
Manu Alvarez Miro
hace 7 años - 4 (Experiencia positiva)
Sheila Ruiz
hace 7 años - 4 (Experiencia positiva)
Fuimos casi todos los primos hermanos y lo pasamos genial! Comidas buenas, trato cercano, buenas instalaciones... Además hay zonas donde los niños pueden quedarse a colorear o hacer manualidades con tutores y también para los adolescentes con una Wii, una Play station y ordenadores. La única razón por la que no doy 5 estrellas es porque todos nos levantamos con dolor de cuello... Creo que era por las almohadas. Pero se arregla si te llevas la tuya 😉.
Respuesta de FERGUS Club Pineda Splash
Querida Sheila, Muchas gracias por su comentario y por la confianza depositada en nuestro establecimiento. Nos complace saber que tuvo una muy agradable estancia marcada sobretodo por el servicio ofrecido por nuestro departamento de animación y nuestras instalaciones. Sin embargo, lamentamos conocer que tuvo algún inconveniente con las almohadas. Siempre tratamos de mejorar y darle importancia a los pequeños detalles, por ello, tomamos nota de su comentario para tenerlo en cuenta de caras a futuras mejoras. Esperamos volver a verla muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
M. Angeles Toribio
hace 7 años - 5 (Experiencia positiva)
Peter Smith
hace 7 años - 5 (Experiencia positiva)
Monik Estilistas
hace 7 años - 5 (Experiencia positiva)
Un 10 en todo !!!!me a encantado
Respuesta de FERGUS Club Pineda Splash
Querida Monik, Muchas gracias por la confianza depositada en nuestro establecimiento y por tomar parte de su tiempo para compartir su experiencia en Google.com. ¡Nos alegra saber que tuvo una estancia perfecta llena de momentos inolvidables! Esperamos verla pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Jesús López Izquierdo
hace 7 años - 4 (Experiencia positiva)
El primer día fantastico
Respuesta de FERGUS Club Pineda Splash
Querido Jesús, Muchas gracias por la confianza depositada en nuestro Hotel Pineda Splash. Para nosotros es muy importante conocer las diferentes experiencias de nuestros huéspedes para así poder mejorar el servicio ofrecido y garantizar, de éste modo, una experiencia inolvidable junto a nosotros. En su caso, nos alegra saber que tuvo una estancia magnífica que le permitió tener un bonito recuerdo de sus vacaciones en Pineda de Mar. Esperamos verle de nuevo para que pueda ver los cambios realizados. Un saludo, Hotel Pineda Splash
Jose Felix
hace 7 años - 4 (Experiencia positiva)
Rafael Quer
hace 7 años - 4 (Experiencia positiva)
Recomendable para familias
Respuesta de FERGUS Club Pineda Splash
Estimado Rafael, Muchas gracias por su comentario y por tomar parte de su tiempo a compartir su experiencia con el resto de huéspedes en Google.com. Nuestro establecimiento, además de recibir a todo tipo de mascotas, le da mucha importancia a la animación tanto para adultos como para niños, nos alegra conocer entonces, que considera nuestro Hotel Pineda Splash un hotel perfecto para familias. Esperamos verle muy pronto de nuevo en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Joke Verheyen
hace 7 años - 5 (Experiencia positiva)
Formidable !!! We had a very lovely stay !!!
Respuesta de FERGUS Club Pineda Splash
Dear Joke, Thanks for taking the time to share your honest experience in our establishment. We are so happy to know that your experience in Hotel Pineda Splash was formidable and that the service offered was up to your expectations. We honestly hope to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
oscar
hace 7 años - 5 (Experiencia positiva)
Hotel molt bonic,els animadors s'ho curren molt
Respuesta de FERGUS Club Pineda Splash
Estimat Oscar, Moltes gràcies per compartir la seva experiència al nostre Hotel Pineda Splash. Ens complau conèixer que la seva estança al nostre establilment va ser magnífica i va estar marcada pel servei ofert per part del nostre departament d'animació. Treballem diàriament per millorar el nostre servei i per això comentaris com el seu ens ajuden a saber que anem en bon camí. Esperem tornar a veure'ns molt aviat. Cordialment. Hotel Pineda Splash
Ignacio Agüero
hace 7 años - 1 (Experiencia negativa)
Sílvia Marquet
hace 7 años - 5 (Experiencia positiva)
Kris Mendavia
hace 7 años - 5 (Experiencia positiva)
Mauri Garcia orta
hace 7 años - 5 (Experiencia positiva)
Buenisima comida. Habitaciones geniales. Piscinas y equipacion brutales
Respuesta de FERGUS Club Pineda Splash
Querido Mauri, Muchas gracias por su comentario y por la confianza depositada en nuestro establecimiento. Nos alegra saber que tuvo una estancia perfecta y que tanto la comida, como nuestras instalaciones estuvieron por encima de sus expectativas. Garantizar una estancia inolvidable es nuestro principal objetivo, por ello nos complace saber que fue su caso y que pudo disfrutar de sus días en Pineda de Mar. Esperamos verle de nuevo en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Karlyne_imnida
hace 7 años - 5 (Experiencia positiva)
Geor
hace 7 años - 5 (Experiencia positiva)
Nairunai Fernández Peña
hace 7 años - 4 (Experiencia positiva)
Tsubasa Bcn
hace 7 años - 4 (Experiencia positiva)
Hotel con excelente relación calidad-precio, ideal para venir en familia. Hotel ubicada a 5 minutos de la estación de tren y/o paseo marítimo, a 10-15 del centro, está en una zona tranquila desde la cual caminando poco llegas a cualquier lugar del municipio; dispone de parking delante del hotel, pero en esta época del año pudimos estacionar sin problemas estacionar junto vía tren y/o N-II (junto inglesia Santa Maria). Hay bastante zona verde por municipio (2e=2h). Habitación no demasiado amplia pero con decoración bonita y no encuentras nada en falta. Por supuesto, estaba limpia y en la arreglan excelentemente bien a diario. El hotel tiene amplia zona de descanso en el hall, servicio de bar y zoba de recreo para los más pequeños y otra para adolescentes, desde el hall hay acceso a las dos zonas de piscinas. Las zonas aquaticas son una pasada, lástima que por el momento que lo visitemos el agua estuviera congelada. La valla que prohíbe el acceso a la piscina, cuando está esta cerrada, podría ser más excluyente, para que no se cuelen los pequeños. Un 10 al servicio de animación, para grandes y pequeños. En cuanto al comedor es amplio y pese que el personal está entregado, recomiendo ir personalmente a la barra del bar a por la bebidas. Horario cena 19-21:15h, lo estiraria hasta 22h. La comida está bien, pero faltaría más variada (al menos en cenas); en general el comedor es el apartado por el cuál no se lleva máxima calificación. ¿Volveremos? Sí, queremos disfrutar de las piscinas en todo su explendor. Que los pequeños se lo vuelvan a pasar bien en el club infantil, y ver como se desenvuelven con la afluencia punta de los meses estivales. Actualización (30.07.19): Volvimos a finales de julio, ya queda disipado los temores si la mayor afluencia estival mermaria el confort, el hotel ha reforzado el personal y maximizado las actividades del club. Las piscinas son una pasada, hay zonas para todos los públicos. Las tumbonas pese la normativa, suelen reservarlas poniendo tovallas. Los horarios deberían ser más amplios. El comedor, destaco la zona de la plancha, pescado y carnes de muy buena calidad y al punto. Mejoraría la variedad. Las habitaciones, esta vez estuvimos en un apartamento (2 habitaciones con dos camas grandes, una pasada), además está orientada a un parque con lo que era súper tranquilo. A destacar que esta muy limpias y el personal de limpieza las arreglan a diario en muy poco tiempo (aplausos). El club, genial inundado a grandes y pequeños de actividades, hay mucha más que en semana santa. Un 10 a ellos. En julio en contrapunto de Semana Santa, el cliente que predomina es extranjero, en Abril predominaba el cliente local. Luego los horarios de comidas tienen sentido para el cliente principal. ¿Volveremos? Sin duda.
Respuesta de FERGUS Club Pineda Splash
Estimado/a Tsubasa Bcn, Muchas gracias por compartir tan detalladamente sus estancias en Hotel Pineda Splash. Siempre es un placer recibirle en nuestro establecimiento. Nos alegra conocer que pudo disfrutar de todas nuestras instalaciones, en especial las piscinas, uno de los reclamos más importantes con los que cuenta nuestro hotel . Además, queremos agradecerle personalmente las palabras dedicadas a nuestro equipo de animación, un departamento que trabaja a diario para que su estancia sea una continua fiesta donde no haya tiempo de pensar en la rutina que les espera al volver a casa. Del mismo modo, queremos darle nuevamente las gracias por valorar tan positivamente la limpieza del establecimiento. Para nosotros los pequeños detalles son muy importantes, puesto que marcan la diferencia, por ello estamos contentos de saber que su estancia fue magnífica. Finalmente y en relación al comedor, tomamos nota de sus sugerencias para tenerlas en cuenta de caras a años próximos. Esperamos volver a verle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Alan Cortes
hace 7 años - 5 (Experiencia positiva)
Me parece un sitio excelente para venir en familia, llevamos unos días mi mujer mis hijas y yo y están siendo unas vacaciones estupendas. Sin duda lo recomiendo tanto por si trato su comida, sus instalaciones y su precio. Seguro que volveremos!
Respuesta de FERGUS Club Pineda Splash
Hello Dakma, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Silvia Mateos Martinez
hace 7 años - 5 (Experiencia positiva)
Jose 13
hace 7 años - 4 (Experiencia positiva)
Sergio Sanchez
hace 7 años - 5 (Experiencia positiva)
Vanesa Sanchez Hernandez (Vanesa)
hace 7 años - 5 (Experiencia positiva)
Aunque esta vez no me ha gustado mucho el tamaño de la habitación, que es bastante pequeña. Todo genial desde la recepción al servicio de comedor que son majisimos. El Buffet está muy bien es de los mejores donde he estado por la zona.
Respuesta de FERGUS Club Pineda Splash
Hello Vanesa, Thank you for your excellent feedback. Looking forward to seeing you again in our business. Have a good day ! Customer Service team
Javier Garcia
hace 7 años - 4 (Experiencia positiva)
Artjoms Spiridonovs
hace 7 años - 5 (Experiencia positiva)
Alex leven
hace 7 años - 5 (Experiencia positiva)
Es perfecto Y Genial
Respuesta de FERGUS Club Pineda Splash
Hello Alex, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Nieves Marco
hace 7 años - 5 (Experiencia positiva)
me ha parecido genial.y sobre todo el personal. tanto de limpieza recepcion comedor muy bien. el hotel muy bonito todo en fin muy bien.y las comidas muchas cosas hechas al.momento. muy bueno todo
Respuesta de FERGUS Club Pineda Splash
Hello Nieves, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition. Bests
Emilio Al Bl
hace 7 años - 5 (Experiencia positiva)
Esta todo espectacular.
Respuesta de FERGUS Club Pineda Splash
Hello Emilio, Thank you for taking the time to post your review. Have a good day,
Coco Rguez
hace 7 años - 5 (Experiencia positiva)
Recién restaurado, moderno, bien equipado, la animación muy bien, el restaurante buffet de 10.
Respuesta de FERGUS Club Pineda Splash
Estimado Coco, Muchas gracias por compartir su honesta experiencia en nuestro establecimiento. Nos alegra saber que su estancia fue perfecta y que tanto la restauración realizada, como el servicio ofrecido por el departamento de animación, restaurante y cocina estuvieron por encima de sus expectativas. Trabajamos a diario con el principal objetivo de garantizarles una experiencia inolvidable, por ello comentarios como el suyo nos hacen ver que vamos por buen camino y nos animan a seguir mejorando. Esperamos volver a verle muy pronto de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Marià Font
hace 7 años - 5 (Experiencia positiva)
Castor Pena San Vicente
hace 7 años - 4 (Experiencia positiva)
Instalaciones muy buenas y el servicio muy muy bueno
Respuesta de FERGUS Club Pineda Splash
Estimado Castor, Muchas gracias por la confianza depositada en nuestro establecimiento. Nos alegra conocer que su estancia estuvo marcada por nuestras instalaciones y por el buen servicio ofrecido por todo nuestro personal. Esperamos volver a verle en nuestro Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Максим Докторов
hace 7 años - 5 (Experiencia positiva)
Хороший отель
Respuesta de FERGUS Club Pineda Splash
Dear Максим, Thanks for having the time for writting down your opinion about your experience in Hotel Pineda Splash. We are happy to know that your experience with us was great and that you consider our establishment as a good hotel. We really hope to see you soon again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
aurora mateo
hace 7 años - 4 (Experiencia positiva)
Martha Catter
hace 7 años - 5 (Experiencia positiva)
Perfecto para desconectar
Respuesta de FERGUS Club Pineda Splash
Estimada Martha, Muchas gracias por reservar con nosotros y por su amable comentario. En Hotel Pineda Splash trabajamos en los pequeños detalles que suelen marcar la diferencia, por ello nos alegra saber que considera nuestro establecimiento perfecto para desconectar. Esperamos volver a verla en el año próximo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Carlos Andrés Campoverde Lino
hace 7 años - 5 (Experiencia positiva)
R By Rigazt
hace 7 años - 5 (Experiencia positiva)
Bonito hotel. Y muy tranquilo y dibertido para los peques....
Respuesta de FERGUS Club Pineda Splash
Querido Futbol By Rigazt, Muchas gracias por tomar parte de su tiempo a dejar su comentario en relación a su estancia en Hotel Pineda Splash. Nos complace saber que considera nuestro hotel como un hotel bonito, donde reina la tranquilidad y la diversión para los más pequeños de la familia. En Hotel Pineda Splash contamos con un gran equipo de animación que se encargarán de que los más pequeños y los no tan pequeños pasen un muy buen rato cargado de risas y música. Esperamos volver a recibirle muy temprano para que pueda volver a tener una experiencia tan maravillosa. Muy cordialmente, Hotel Pineda Splash
Chari Elefante
hace 7 años - 5 (Experiencia positiva)
José Colón Chacón
hace 8 años - 5 (Experiencia positiva)
Manolo Campillo Marin
hace 7 años - 5 (Experiencia positiva)
Precio calidad un 10
Respuesta de FERGUS Club Pineda Splash
Estimado Manolo, Muchas gracias por la confianza otorgada a nuestro Hotel Pineda Splash. Uno de los factores más importantes que queremos destacar de nuestro tipo de estancia y vacaciones es calidad de ensueño a buen precio, por ello nos complace saber que poco a poco conseguimos comentarios como el suyo, que nos llena de esperanza para seguir avanzando y no dejar de mejorar. Esperamos verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Reda G
hace 7 años - 5 (Experiencia positiva)
Ágnis s
hace 7 años - 5 (Experiencia positiva)
Susana Perez Pila
hace 7 años - 5 (Experiencia positiva)
La piscina és una passada
Respuesta de FERGUS Club Pineda Splash
Estimada Susana, Per a l'equip d'Hotel Pineda Splash és molt important llegir les diferents experiències del hostes per tal de poder tenir en compte les diferents sugerencies de cares a futures millores. Ens complau doncs, conèixer que per a vostè l'estnaça va ser inolvidable y va estar marcada per les instal·lacions de les que disposem, dirigides no només als més petits sinó també als adults que els acompanyen. Esperem molt sincerament tornar a veure-la a l'Hotel Pineda Splash. Salutacions, Hotel Pineda Splash
Tamara Gomez
hace 7 años - 4 (Experiencia positiva)
Ana Garcia (Gambakiwi)
hace 7 años - 5 (Experiencia positiva)
Bonito hotel y habitaciones muy lindas. Ideal para familias. Buen buffet
Respuesta de FERGUS Club Pineda Splash
Estimada Ana, En primer lugar queremos agradecerle tan amable comentario en relación a su estancia con nosotros. Nos alegra saber que todo estuvo a su gusto, especialmente el buffet. Trabajamos día a día para garantizar un buen servicio y por ello nos complace saber que el buen buffet del que disponemos marcó su estancia de una manera completamente positiva. Les esperamos próximamente en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Silvia Canas Olano
hace 7 años - 4 (Experiencia positiva)
Todo perfecto
Respuesta de FERGUS Club Pineda Splash
Estimada Silvia, Muchas gracias por la confianza otorgada a nuestro establecimiento para pasar sus vacaciones en Pineda de Mar. Estamos contentos de saber que su estancia en Hotel Pineda Splash fue agradable y que pudo disfrutar de las instalaciones, que ayudaron a hacer de su estancia una experiencia inolvidable. Esperamos muy sinceramente volver a recibirle en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Chus Lopez
hace 7 años - 4 (Experiencia positiva)
agustí capallera gibert
hace 7 años - 3 (Experiencia positiva)
Avril J.
hace 7 años - 3 (Experiencia positiva)
Présente du 28 /12/2018 au 02/01/2019 L'hôtel est agréable, les buffets ne sont pas très abondant en choix mais j'ai été très agréablement surprise par la qualité et la préparation des plats. Tout était vraiment bon, rien à redire. L'hôtel, par contre, ne propose aucune animation. Seul 4 musicien(nes) venus avec un groupe de personnes d'un certain âge … ont assuré les soirées dansantes - mais uniquement du musette !! - Donc si vous n'étiez pas en couple ou si vous ne pratiquiez pas les danses de salon, vous vous ennuyez ferme !! Ces musiciens ont également assurés la soirée du réveillon, sans varier de beaucoup leur répertoire ! Vraiment décevant. Dommage !!
Respuesta de FERGUS Club Pineda Splash
Chère Avril, merci beaucoup pour votre commentaire! Nous sommes très heureux que vous ayez été satisfaite avec notre cuisine et sa qualité. Concernant l'animation nous avons un spectacle particulier tous les soirs, pour les enfants et les adultes. Nous serions ravis de vous revoir dans notre hôtel un jour! Cordialement, Jasmin de la réception Hotel Pineda Splash
Dany Paredes
hace 7 años - 5 (Experiencia positiva)
Animación muy buena y la comida organizada sin caos excelente para repetir el año próximo.
Respuesta de FERGUS Club Pineda Splash
Querido Dany, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que su estancia con nosotros fue perfecta y que tanto la comida como la animación le permitieron disfrutar de una buena estancia en Pineda de Mar. Trabajamos a diario para mejorar nuestro servicio, por ello nos complace saber que vamos por buen camino. Esperamos verle muy pronto de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Vic Sawyer
hace 7 años - 4 (Experiencia positiva)
Friendly and good food
Respuesta de FERGUS Club Pineda Splash
Dear Vic, Thanks for sharing your honest experience with us. We are happy to hear that the staff and the food helped you to have a happy stay in Hotel Pineda Splash. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Martina Lonati
hace 7 años - 5 (Experiencia positiva)
Simone Fritsch
hace 7 años - 5 (Experiencia positiva)
Bel hôtel, moderne. Excellent repas et buffets
Respuesta de FERGUS Club Pineda Splash
Chère Simone, merci beaucoup pour votre commentaire positif! Il nous réjouit que notre établissement vous plaise. On espere de vous revoir un jour dans notre hôtel! Cordialement, Jasmin de la réception Hotel Pineda Splash
Heather Brewster
hace 7 años - 4 (Experiencia positiva)
Geoff Thomas
hace 7 años - 4 (Experiencia positiva)
marc gomez sala
hace 7 años - 5 (Experiencia positiva)
Juan Armas ortiz
hace 7 años - 4 (Experiencia positiva)
Molona P. B.
hace 7 años - 1 (Experiencia negativa)
mariluz irene lopez
hace 7 años - 4 (Experiencia positiva)
Oscar Aguilera
hace 7 años - 1 (Experiencia negativa)
Toni Domenech
hace 7 años - 3 (Experiencia positiva)
Robyn Macgregor
hace 7 años - 5 (Experiencia positiva)
Loved it
Respuesta de FERGUS Club Pineda Splash
Dear Robyn, Thanks for the confidence in our Hotel Pineda Splash. We are glad to hear that you enjoyed our establishment and that everything was up to your expectations. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Rafael Perez Gonzalez
hace 7 años - 5 (Experiencia positiva)
Excelente hotel, buen servicio, habitaciones grandes y muy bonitas, actividades nocturnas muy entretenidas, la comida muy rica y variada, les recomiendo el todo incluido.
Respuesta de FERGUS Club Pineda Splash
Querido Rafael, Muchas gracias por compartir su experiencia en nuestro establecimiento en Google.com El equipo de Hotel Pineda Splash trabaja a diario para garantizar así una experiencia inolvidable a nuestros huéspedes, cuidando cada pequeño detalle como todo nuestro servicio de todo incluido. Nos alegra conocer que tanto nuestras instalaciones como nuestras actividades y comida estuvieron a la altura y le ayudaron a disfrutar de sus días de vacaciones en Pineda de Mar. Esperamos volver a verle en nuestro establecimiento para poder repetir así, tan bonita experiencia. Siempre es un placer encontrarnos de nuevo. Un cordial saludo, Hotel Pineda Splash
Sebastian Gałosz
hace 7 años - 5 (Experiencia positiva)
Doskonale miejsce na wakacje. Świetna lokalizacja, która daje możliwość organizacji wielu ciekawych wypadów. Hotel posiada bardzo bogatą infrastrukturę, która powinna zadowolić każdego. Miła obsługa w recepcji, do restauracji wprowadzają uśmiechnięci kelnerzy, animatorzy zapewniający dużo atrakcji. Na mieście dużo sklepów, poczta i wypożyczalnia rowerów. Do plaży ok 400 m. Do sąsiedniego miasta Calella prowadzi nadmorska promenada. Niedaleko Girona i Barcelona.
Respuesta de FERGUS Club Pineda Splash
Dear Sebastian, Thanks for sharing your experience with the other guests, We are glad to know that you consider your holiday as a "perfect holiday" and that everything in your stay was up to your expectations. We love to hear that the location and the service offered by our staff were two of the bests things in your stay. We hope to welcome you again soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Dora Tziovara
hace 7 años - 4 (Experiencia positiva)
david veyrand
hace 7 años - 4 (Experiencia positiva)
Carler 2000
hace 7 años - 5 (Experiencia positiva)
Es muy grande
Respuesta de FERGUS Club Pineda Splash
Querido Carler 2000, Muchas gracias por la confianza depositada en Hotel Pineda Splash. Nos alegra saber que tuvo una buena estancia en nuestro establecimiento. Esperamos darle la bienvenida de nuevo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
herve elsensohn
hace 7 años - 4 (Experiencia positiva)
Dorota Baczyńska
hace 7 años - 4 (Experiencia positiva)
Pokoje czyste, posiłki smaczne
Respuesta de FERGUS Club Pineda Splash
Dear Dorota, Thanks for taking the time to share your experience in Hotel Pineda Splash with us. We are happy to know that the cleanliness of the rooms and our food helped you to have a great stay in our establishment. We hope to welcome you again next year. Kind regards, Hotel Pineda Splash
rose jade
hace 7 años - 2 (Experiencia negativa)
Javi Santamarina
hace 7 años - 4 (Experiencia positiva)
Miroslav -Nino Lukic
hace 7 años - 5 (Experiencia positiva)
super place for rest great service
Respuesta de FERGUS Club Pineda Splash
Dear Miroslav, Thanks for having the time to write down your honest experience in Hotel Pineda Splash. We are glad to hear that you find our establishment as a good place to rest, and we are happy to know that the service offered was up to your expectations. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Maria Carmen
hace 7 años - 4 (Experiencia positiva)
Patrick Vanattenhoven
hace 7 años - 5 (Experiencia positiva)
Lang geleden daar geweest wanneer het nog Montemar noemde. Zeer geslaagde transformatie mooi hotel en vriendelijk personeel
Respuesta de FERGUS Club Pineda Splash
Dear Patrick, Thanks for the confidence in our establishment and for taking the time to share your honest experience with us. We are happy to hear that you find our establishment good to repeat. We are glad to hear that the service offered was up to your expectations and that you enjoy seeing the transformation of our hotel and all the improvements during the years. We hope to see you again next year, as it is always a pleasure to welcome you. Kind regards, Hotel Pineda Splash
antoni martin gil
hace 7 años - 5 (Experiencia positiva)
Hotel en Pineda, bien todo
Respuesta de FERGUS Club Pineda Splash
Querido Antoni, Gracias por compartir su experiencia en Hotel Pineda Splash en Google.com. Nos alegra saber que tuvo una agradable estancia en Hotel Pineda Splash y que su estancia le ayudó a disfrutar de sus vacaciones en Pineda de Mar. Todo el equipo trabaja a diario para garantizar una muy buena estancia, teniendo en cuenta cada pequeño detalle ya que puede marcar la diferencia. Esperamos volver a recibirle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Francisco Tamarit
hace 7 años - 5 (Experiencia positiva)
Todo muy correcto, personal y servicio, la calidad de los productos muy buena.
Respuesta de FERGUS Club Pineda Splash
Estimado Francisco, Muchas gracias por compartir su honesta experiencia con el resto de huéspedes en Google.com. Nos complace saber que su estancia en nuestro establecimiento fue muy buena y que tanto el servicio ofrecido por parte del personal como la calidad de nuestros productos le permitieron disfrutar de sus vacaciones en Hotel Pineda Splash. Trabajamos a diario para poder mejorar poco a poco y garantizar, de éste modo, una estancia única a nuestros huéspedes, y comentarios como el suyo nos animan a seguir mejorando. Esperamos volver a verle muy pronto en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Jack Hepburn
hace 7 años - 5 (Experiencia positiva)
Really good 4 pools and have plastic plates cups forks and knives also bowls Here I one of the pools
Respuesta de FERGUS Club Pineda Splash
Dear Jack, Thanks for taking the time to share your opinion with us. We are happy to know that your stay was perfect and that our installations like the pools were up to your expectations. We hope to welcome you again in our Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Daniel Stevens
hace 7 años - 5 (Experiencia positiva)
Very nice hotel. Champagne on arrival, friendly staff, huge rooms, great food. Not much to do in Pineda but close enough to other nearby resorts.
Respuesta de FERGUS Club Pineda Splash
Dear Daniel, Thanks for the confidence in our establishment and for taking the time to write down your honest experience in our Hotel Pineda Splash. We are glad to know that everything was to your liking and that the welcome gift, the food and our installations helped you to enjoy your holiday in Pineda de Mar. On the other hand, when you want to do something different or try to see what you can do in Pineda de Mar or nearby, we always recommend asking it in reception or to our guest experience department. They know some activities that can be so funny for you and they can give you so many options depending also on the dates we are. We hope to see you soon in Hotel Pineda Splash to let you also discover the hidden corners of Pineda de Mar. Kind regards, Hotel Pineda Splash
Barbara Kucharska
hace 7 años - 4 (Experiencia positiva)
MARINA R
hace 7 años - 5 (Experiencia positiva)
Misia Zwierzakowa
hace 7 años - 5 (Experiencia positiva)
Bardzo ładny hotel, całkowicie odnowiony. Czyste, schludne ale małe pokoje. Obsługa bardzo miła, panie sprzątające codziennie wymieniają ręczniki. Jedzenie bardzo dobre, każdy znajdzie coś dla siebie, mój Mąż jest alergikiem pokarmowym i nigdy głodny nie wyszedł 😜 + darmowe WiFi w pokojach. Do stacji kolejowej 5 min, pociąg do Barcelony jedzie ok 1.15g, do Figures ok 1.30g odjeżdżają bardzo często. Ogólnie polecam i hotel i miejsce 👍
Respuesta de FERGUS Club Pineda Splash
Dear Misia, Thanks for taking the time to share your honest opinion about your stay in our Hotel Pineda Splash. All the team from Hotel Pineda Splash hardly works every day to try to offer the best service possible, taking into account the little details that can make the difference. So we are so happy to hear that the cleanliness, the service offered by our staff, the variety of food, the Wi-Fi and the location made your stay so special. We hope to welcome you again soon. Yours sincerely, Hotel Pineda Splash
Mariusz Bryła
hace 7 años - 4 (Experiencia positiva)
Miejsce bardzo fajne, blisko morza, kolejki do Barcelony, jedzenie bardzo dobre. Małe pokoje.
Respuesta de FERGUS Club Pineda Splash
Dear Mariusz, Thanks for the confidence in our establishment. We are so glad to hear that you had a great stay in our Hotel Pineda Splash, especially because of the food and the location. However, we are sorry to hear that you had any problem with the rooms. We take note about your comment to have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Ryszard Glok
hace 7 años - 4 (Experiencia positiva)
James Campbell
hace 7 años - 3 (Experiencia positiva)
Lovely hotel very clean but shame about the food
Respuesta de FERGUS Club Pineda Splash
Dear James, Thanks for having the time to share your honest opinion in Google.com. For us, it is so important to read our guests experience in order to try to improve, so we are glad to hear that you had a great stay and that the cleanliness of the establishment make you enjoy your stay. However, we are sorry to hear that you had any problem with the food. When it appears any problem during the stay we always recommend informing to the reception or to our Guest Experience department, they will listen to you and try to find a quick solution to the problem. However, we will take note about your comment in order to have it in mind for future improvements. We hope to see you soon in Hotel Pineda Splash in order to let you see the improvements we had made. Yours sincerely, Hotel Pineda Splash
Nasser R. Montasar
hace 7 años - 4 (Experiencia positiva)
Alex Román
hace 7 años - 5 (Experiencia positiva)
Carles Pérez
hace 7 años - 4 (Experiencia positiva)
I. S.
hace 7 años - 3 (Experiencia positiva)
Instalaciones amplias, dispone de restaurante con gran variedad y muy buena calidad (sin duda es lo mejor del hotel), bar, zona de terrazas, "jacuzzi" (el agua está fresquita), piscinas infantiles separadas de la zona de jacuzzi y de la piscina para adultos, y realizan actividades y juegos para adultos y niños de todas las edades. El personal en su mayoría es amable y muy educado. Habitaciones modernas pero con un mobiliario bastante escaso. En general, mi experiencia fue muy buena en este hotel, lo recomiendo. La única pega que tiene es que si vas a la terraza suelen tardar un poco en salir a tomarte nota, imagino que se debe a que los que tienen todo incluido tienen que pedir en barra y hace que se ralentice un poco el servicio en terraza.
Respuesta de FERGUS Club Pineda Splash
Querida I.S., Muchas gracias por su comentario y por compartir con el resto de clientes su experiencia en nuestro establecimiento. Nos complace saber que en general tuvo una buena estancia con nosotros, marcada por nuestras instalaciones, un buen servicio del personal y sobre todo nuestro restaurante. Todo el equipo trabaja a diario para garantizar una estancia inolvidable y por ello nos alegra saber que pudo disfrutar de sus vacaciones de la mano de Hotel Pineda Splash. Esperamos volver a verle de nuevo en nuestro establecimiento para que pueda comprobar así, todos los cambios realizados. Un saludo, Hotel Pineda Splash
Marek Urbisz
hace 7 años - 5 (Experiencia positiva)
Jill Armshaw
hace 7 años - 5 (Experiencia positiva)
A fabulous hotel. Great food well presented. Great friendly helpful staff. Splash pool and 2 quieter pools. Had a really nice 2 week stay
Respuesta de FERGUS Club Pineda Splash
Dear Jill, Thanks for taking the time to share your experience in our establishment. We are so glad to hear that your experience in our Hotel Pineda Splash was great and that you consider it as a fabulous hotel, specially for our food, our installations and the service offered by our staff. We hope to see you again in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Michèle Rigolet
hace 7 años - 4 (Experiencia positiva)
Buffet bon qualité prix. Chambre spacieuse propre. Animation dans une grande salle très mauvaise sur le plan acoustique.
Respuesta de FERGUS Club Pineda Splash
Cher Farigoulette, merci beaucoup pour votre commentaire positif et le conseil concernant l'acoustique des spectacles du soir. Les spectacles sont maintenant à l'intérieur dans un espace particulier. Nous serions ravis de vous accueillir à nouveau ici un jour pour que vous puissiez juger la nouvelle organisation! Salutations cordiales, Jasmin de la réception Pineda Splash Hotel
Tom Richardsson
hace 7 años - 5 (Experiencia positiva)
Nice service, quite big rooms, enough space in showers. Three pools - one of them for kids. Close to the beach and to the train station - it is recommended to visit another locations by train. It would be perfect if hotel would have own bikes :)
Respuesta de FERGUS Club Pineda Splash
Dear Tom, Thanks for sharing with other guests your experience with us. We are happy to know that you had a perfect stay and that the service offered, the rooms and the installations of the establishment helped you to enjoy your holidays in Pineda de Mar. One of the best things that has our establishment is its location, as it is only 5 minutes far from the train station and also of the town center, so we are glad to hear that you were able also to enjoy it. We hope to see you next year in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Susan Lupton
hace 7 años - 4 (Experiencia positiva)
Stayed for 11 nights and had a fabulous time
Respuesta de FERGUS Club Pineda Splash
Dear Susan, Thanks for taking the time of sharing your opinion of your experience in Hotel Pineda Splash. We are happy to know that your stay in our establishment was great and that you enjoyed your holiday in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
manuel lijoberasarte
hace 7 años - 4 (Experiencia positiva)
Kontouris Konstantinos
hace 7 años - 4 (Experiencia positiva)
Paolo Pillitu
hace 7 años - 4 (Experiencia positiva)
Camere doppie e vendute per quadriple. Personale poco cortese metre sgarbato. Parcheggio si paga cassaforte a pagamento l 'aqcua ai pasti si pagamento.
Respuesta de FERGUS Club Pineda Splash
Dear Paolo, Thanks for sharing your comment. We are sorry to hear that your stay with us was not up to your expectations and that you had any inconvenience with the staff. We work daily to train our staff to offer the best service possible. However, when it appears any inconvenience during your stay we always recommend informing about it to the reception or to our Guest Experience department, they will do their best to try to find the quickest solution. Furthermore, the parking has an extra cost because it is an extra service that it is never included in the reservation. Regarding the safe, as it is an external company, it needs to have an extra price. If you want to give us a second chance, we will be glad to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Adrian Acosta Robles
hace 7 años - 5 (Experiencia positiva)
Instalaciones nuevas relucientes,atención al cliente exquisitas si vas repites seguro ideal para niños
Respuesta de FERGUS Club Pineda Splash
Querido Jose Adrian, Muchas gracias por compartir su experiencia y por la confianza depositada en nuestro Hotel Pineda Splash. Para nosotros es muy importante leer las diferentes valoraciones de nuestros huéspedes para poder así tener en cuenta todo tipo de sugerencias y mejorar en un futuro próximo. Comentarios como el suyo nos permiten saber que vamos por el buen camino, por ello queremos agradecerle tan bonitas palabras respecto a su estancia. Nos alegra saber que las instalaciones y la atención al cliente estuvieron a su gusto puesto que son dos de los factores en los que trabajamos a diario. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Peter Rush
hace 7 años - 3 (Experiencia positiva)
lovely hotel. very clean and a good standard. entertainment very poor. the entertainment staff did try to keep everyone amused but seemed more aimed at the kids. no live bands or music just game shows and bingo. found night time boring. the location is good althou not alot to do bar the beach or the hotel. most of the staff friendly bit some are a bit rude. the food was very repeative and the pools were freezing. was very disappointed as I was dying for a swim but would have needed up with the cold if I went in.
Respuesta de FERGUS Club Pineda Splash
Dear Peter, Thanks for the confidence in our establishment. We are happy to know that you found our establishment lovely and that the cleanliness and the service offered by our staff was great. However, we are sorry to hear that the entertainment of the Hotel Pineda Splash was not up to your expectations. Our entertainment staff works daily to try to offer the best activities possible to try to make your stay as comfortable as possible, so we will take note about it to improve our service in the future. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
James Friel
hace 7 años - 4 (Experiencia positiva)
Overall feel of the hotel is good very clean and friendly staff . I came a s a family of 7 all inclusive and we feel Breakfast and dinners seem to be pretty repetitive most nights and only allowed two types of drinks per person even if your partner or family member is 15 years away from the bar with kids etc and they won't bring them over to the table for you . End of season has not much kid entertainment maybe only for 30 minutes at 21 00 local time which is no where near enough for young kids . Rooms are pretty decent with all amenities ie tv shower fridge dressing table storage space kettle hairdryer and can get Wi-Fi in room free of charge Pineda de mar as a whole is old school Spain Catalunya and has not been taken over by brits trying to make it like Benidorm Tenerife etc so don't expect lots of bars clubs etc as it's pretty low key with hotels in the centre of housing areas. I would recommend this hotel and area but definitely in the season' as we have came after end of season but still overall a good trip .
Respuesta de FERGUS Club Pineda Splash
Dear _j_a_m_i_e, Thanks for taking the time to share your experience in our Hotel Pineda Splash. We are glad to hear that in general you had a great stay, specially because of the friendly staff and the cleanliness of the hotel. On the other hand, we are sorry to hear that you had any inconvenience with the variety of the food or with the drinks in the bar. We take note about your comments to have it in mind for future improvements. We hope to see you soon again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Raquel Antunes
hace 7 años - 5 (Experiencia positiva)
Fuimos en família y nos gustó mucho. Pasamos un óptimo fin de semana. Destaco la simpatía del personal, las instalaciones y los animadores. Muy buena relación calidad-precio. Volveremos :)
Respuesta de FERGUS Club Pineda Splash
Hello, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon,
Lukasz Chrusciel
hace 7 años - 5 (Experiencia positiva)
Trevor Parcell
hace 7 años - 4 (Experiencia positiva)
Good 3 star hotel not 4 as the travel companies rate Good food and cooked to order on the whole a good holiday
Respuesta de FERGUS Club Pineda Splash
Dear Trevor, Thanks for taking the time to share your experience with the others guests in Google.com. We are glad to hear that you enjoyed the food and that you had a good holiday in Hotel Pineda Splash. However, we are sorry to know that you did not consider us a 4-star hotel. We work hardly every day to try to offer the best service and installations, having always in mind the little details that can make the difference with the other hotels nearby. We will keep improving every day, and we will write down your comment in order to have in mind for future improvements. We hope to welcome you again in Hotel Pineda Splash to see all the improvements we made. Kind regards, Hotel Pineda Splash
Chetan Zala
hace 7 años - 5 (Experiencia positiva)
Celine Gonzales
hace 7 años - 4 (Experiencia positiva)
Belen Nivera Estevez
hace 7 años - 5 (Experiencia positiva)
Perfecto!
Respuesta de FERGUS Club Pineda Splash
Querida Belen, Muchas gracias por su comentario y su puntuación. Nos alegra saber que tuvo una perfecta estancia junto a nosotros. Esperamos verla muy pronto en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
David Pegueroles
hace 7 años - 4 (Experiencia positiva)
Recientemente reformado. Las habitaciones son muy confortables y bonitas. Disponen de entretenimiento para pequeños y mayores.
Respuesta de FERGUS Club Pineda Splash
Querido David, Muchas gracias por compartir su agradable experiencia en nuestro establecimiento. Nos alegra saber que tuvo una estancia perfecta en Hotel Pineda Splash marcada sobre todo por nuestras habitaciones y nuestro departamento de animación, que se preocupan a diario de convertir vuestras estancias en una fiesta y en pura diversión. Esperamos muy sinceramente volver a recibirles el año próximo. Muy cordialmente, Hotel Pineda Splash
David Brychca
hace 7 años - 5 (Experiencia positiva)
Wojciech Mikołajewicz
hace 7 años - 5 (Experiencia positiva)
David Hosie
hace 7 años - 5 (Experiencia positiva)
Mark Allison
hace 7 años - 5 (Experiencia positiva)
Awesome
Respuesta de FERGUS Club Pineda Splash
Dear Mark, Thanks for write down your honest experience with us. We are so happy to know that you had an awesome experience with us. We hope to see you soon again. Yours sincerely, Hotel Pineda Splash
Sebastian
hace 7 años - 4 (Experiencia positiva)
Fajny czysty hotel,dobra kuchnia,personel uczynny. Miło spędzony urlop,polecam
Respuesta de FERGUS Club Pineda Splash
Prezes, Thank you for your comment ! We're proud to know that you are satisfied about your experience. Have a good day, The Hotel Pineda Splash - 30º hotels team
Julia Kuzbyt
hace 7 años - 5 (Experiencia positiva)
Adam Veo Majchrowski
hace 7 años - 5 (Experiencia positiva)
Geert Renier
hace 7 años - 5 (Experiencia positiva)
epsln
hace 7 años - 5 (Experiencia positiva)
Eddie Greenslade
hace 7 años - 2 (Experiencia negativa)
First time back to Costa Brava in 30 years, unfortunately not much has changed, in many places very run down. Pineda Splash, very clean hotel, small fridge and safety deposit box in room. You are charged €10 Euro for each arm band, €30 euro for the safety deposit box and another €10 euros for beach towels, which you can change daily. Hotel food, is not good and let's this hotel down very much, along with the local brand of drinks, and tasteless cocktails. Would not go back to this hotel or Costa Brava again, adios.
Respuesta de FERGUS Club Pineda Splash
Dear Eddie, Thank you for sharing your comments. We are sorry to hear that you did not like the Costa Brava, although we are glad to know that our hotel and its cleanliness and facilities did. On the other hand, we are sorry that our system of deposits, food and drink has not convinced you. We take note of your comments, and we hope to see you again soon to convince you. Kind regards, Hotel Pineda Splash
michael connolly
hace 7 años - 5 (Experiencia positiva)
Lora Dulcea
hace 7 años - 5 (Experiencia positiva)
Lovely hotel, lots of entertainment in the evening for adults and childrens, clean rooms - daily cleaning, cleaned pools- daily, nice food, very welcoming hosts. If you travel after 31 of august in some streets the parking is free but also along the beach are a lot of free spaces.
Respuesta de FERGUS Club Pineda Splash
Dear Dulcea, Such a complimemnts! We are glad to know that our hotel is charming and that you enjoyed the entertainment that we offer. In addition, it fills us with pride that you value both the cleanliness and the welcoming treatment of the staff, since we work to please them. We hope to see you again soon. Kind regards, Hotel Pineda Splash
Paweł Szymański
hace 7 años - 4 (Experiencia positiva)
Vanesa Rivas Seoane
hace 7 años - 5 (Experiencia positiva)
Eli Nivera
hace 7 años - 5 (Experiencia positiva)
Buenísimo tanto en las instalaciones comida limpieza y el trato de todo el personal majisimos.Muy agusto es para repetir
Respuesta de FERGUS Club Pineda Splash
Querida Eli, Muchas gracias por la confianza depositada en nuestro Hotel Pineda Splash y por dedicar parte de su tiempo a redactar su experiencia en nuestro establecimiento. Nos complace saber que todo durante su estancia estuvo a su gusto y que tanto nuestras instalaciones como el personal, la limpieza y la comida le permitieron tener unas vacaciones de ensueño en Pineda de Mar. Esperamos volver a recibirla en nuestro establecimiento puesto que siempre es un placer darles la bienvenida de nuevo. Muy cordialmente, Hotel Pineda Splash
gisèle aguilerra
hace 7 años - 3 (Experiencia positiva)
Dominik Sochacki
hace 7 años - 4 (Experiencia positiva)
GF vegan? Go there, a lot of veggies and fruits are waiting for you. If you like meat I'll be satisfied too I presume. Nice, clean place with helpful service. 5 minutes walk to the beach! Enjoy R1 which can take you to Barcelona!
Respuesta de FERGUS Club Pineda Splash
Hello Dominik, Thanks for your comment ! We are very happy to know you've been conquered by your experience. Moreover we are glad that you appreciate our diversity of food suitable for everyone and the location of our hotel. Hope to see you soon ! Regards, Hotel Pineda Splash
Alejandro Benitez Heredia
hace 7 años - 5 (Experiencia positiva)
Miguel Cornelles
hace 7 años - 5 (Experiencia positiva)
Mario Castillo
hace 7 años - 4 (Experiencia positiva)
Julia Miakova
hace 7 años - 5 (Experiencia positiva)
María José Murillo
hace 7 años - 5 (Experiencia positiva)
Yvonne Janet Chojeda
hace 7 años - 5 (Experiencia positiva)
Даша Малахова
hace 7 años - 5 (Experiencia positiva)
Good hotel with great breakfast, two nice pools and comfortable rooms. Out stay was really pleasant!
Respuesta de FERGUS Club Pineda Splash
Hello Даша, Thank you for your excellent feedback. Looking forward to seeing you again in our hotel. Have a good day ! Hotel Pineda Splash
sang Il kim
hace 7 años - 3 (Experiencia positiva)
깨끗하고 깔끔하지만 방이 조금 비좁음. 커피포트가 준비되어 있음
Respuesta de FERGUS Club Pineda Splash
Hi sang, Thank you your feedback as it allows us to progress daily. We hope to see you again to satisfy you completely! Kind regards, Hotel Pineda Splash
Dawid Gasidło
hace 7 años - 5 (Experiencia positiva)
Michael Briffeuil
hace 7 años - 4 (Experiencia positiva)
Bonjour bon accueil à l arrivé chambre très propres nourritures excellente bcp de choix le service du personnel parle quelque mot de français pour l ensemble 8/10
Respuesta de FERGUS Club Pineda Splash
Salut, Merci de partager votre expérience avec nous. Nous sommes heureux de savoir que vous avez eu un bon accueil à votre arrivée et que vous avez apprécié positivement nos installations et nos services. Merci pour vos gentils mots envers le personnel, cela nous encourage à aller de l'avant. Nous espérons vous revoir bientôt. Cordialement, Hotel Pineda Splash
Albert Driessen
hace 7 años - 4 (Experiencia positiva)
Begoña Ramon
hace 7 años - 4 (Experiencia positiva)
El hotel muy nuevo. La atención exquisita. La comida es la mejor de todos los hoteles de la zona. El único inconveniente la habitación pequeña y la limpieza de la misma se debería de mejorar.
Respuesta de FERGUS Club Pineda Splash
Querida Begoña, Gracias por compartir tales hermosas palabras sobre nuestro establecimiento. Nos contenta saber que estuvo cómoda en sus vacaciones y que la comida le ha complacido. Por otro lado lamentamos que el tamaño de la habitación no cumpliera con sus expectativas, y tomaremos en cuenta sus sugerencias sobre la limpieza para futuras mejoras. Esperamos volverla a ver pronto, Cordialmente, Hotel Pineda Splash
zitadahlin
hace 7 años - Sin rating (Experiencia negativa)
Dejligt familie hotel - der er plads til alle. 5 fine pools. Vi boede 4 pers. I et værelse med køjeseng til børnene. Egentlig fint, men manglede noget plads til kuffert opbevaring.||Som dansk familie kan man næsten være sikker på at være de eneste på hotellet. Gæsterne der er hovedsageligt britiske eller hollandske. Dermed også sagt at Børne underholdningen foregår kun på spansk eller engelsk.||Selvom hotellet er stort virker det meget intimt. Buffet morgen middag og aften med stort udvalg - jeg kunne dog godt have brugt noget mere salat bar udvalg. - tingene var næsten altid syltede i salatbaren.||Smilene personale - fra receptionisten til bar personale til stuepige.||Husk deposit til all inclusive armbåndene- 10 € pr. Stk. skal ligges kontant i receptionen ved ankomst - dette var vi ikke oplyst om inden afrejse, så største delen af vores lommepenge blev lagt i receptionen på natten hvor vi ankom.
Georgina Flisijn
hace 7 años - 3 (Experiencia positiva)
elisa crippa
hace 7 años - 5 (Experiencia positiva)
vanessa g.j
hace 7 años - 5 (Experiencia positiva)
Hotel renovado, buena comida, recepción muy amables, lo único malo que tienes que dejar la habitación a las 10h mañana, muy temprano comparado con otros hoteles.
Respuesta de FERGUS Club Pineda Splash
Querida Vanessa, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado, recalcando sobretodo la comida y personal. Por otro lado, simplemente comentarte que sobre la hora del check out hemos alargado hasta las 11, es por ello que te animamos a que vuelvas para ver de primera mano las nuevas mejoras realizadas en nuestro establecimiento. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
archie thomson
hace 7 años - 4 (Experiencia positiva)
Josué Sarango
hace 7 años - 5 (Experiencia positiva)
niko
hace 7 años - 5 (Experiencia positiva)
Rakel Ec
hace 7 años - 5 (Experiencia positiva)
Lurxu Leon
hace 7 años - 4 (Experiencia positiva)
Estuve en este hotel fuera de temporada y me gustó mucho. Solo me hospedé 1 noche y la habitación súper bonita, limpia y nueva. El desayuno variado y completo. Las instalaciones que pude ver, están en muy buenas condiciones, se nota que está reformado.
Respuesta de FERGUS Club Pineda Splash
Querida Lurxu, Gracias por compartir su experiencia con nosotros, nos alegra saber que disfrutó su estancia con nosotros y valoró positivamente nuestras instalaciones, limpieza y desayuno. Esperamos volverla a ver pronto. Cordialmente, Hotel Pineda Splash
Natalia Silva Juves
hace 7 años - 5 (Experiencia positiva)
Super. Tot molt bo. I el personal molt agradable i atents
Respuesta de FERGUS Club Pineda Splash
Estimada Natalia, Moltes gràcies per les seves amables paraules, ens alegra saber que valora possitivament el tracte del nostre personal. Esperem veurel's aviat, Cordialment, Hotel Pineda Splash
Mario Castro Garijo
hace 7 años - 4 (Experiencia positiva)
Muy contento en general
Respuesta de FERGUS Club Pineda Splash
Mario, ¡Gracias por tu comentario! Estamos orgullosos de saber que la experiencia en nuestro establecimiento ha sido de tu agrado. Que tengas un buen día, El equipo Hotel Pineda Splash - 30º hotels.
Largeau Laurent
hace 7 años - 4 (Experiencia positiva)
Très bon séjours à cet hôtel vraiment formidable pour les enfants Acceuil personnel rien a dire pour nous tout parfait, la nourriture pour un hôtel tout inclus à 500€ 3 personnes on ne peut pas se plaindre très très correct, chambre spacieuse et très propre , piscine enfant toboggan génial, ok personne ne parle français mais vraiment tout le personnel fait l’effort de nous comprendre vraiment 9/10, par contre personne ne parle de cette fameuse plage du jamais vu pour moi une ligne de chemin de fer qui passe devant la plage donc obligé passer par sous sol pour accéder à la plage, 4 mètre au bord plus pied avec courant très dangereux pour les enfants, bref si les vacances avec piscine vous va sans problème venez ici hôtel alegria
Respuesta de FERGUS Club Pineda Splash
Cher Largeau, Merci pour vos commentaires. Nous sommes ravis de savoir que vous avez passé un très bon séjour parmi nous, notamment l'accueil, la nourriture, la chambre spacieuse et très propre et la piscine. Par contre, nous sommes désolés que la plage ne vous ait pas convaincu, mais nous sommes fiers de savoir que notre piscine vous a dédommagé. Nous espérons vous revoir bientôt. Cordialement, Hôtel Pineda Splash
Daniel CS
hace 7 años - 4 (Experiencia positiva)
Marta Piriz Lleonart
hace 7 años - 5 (Experiencia positiva)
Hotel muy recomendable, comida excelente. Habitación suite familiar impresionante era un apartamento con dos habitaciones, baño super grande con bañera. Una piscina con toboganes genial para los más grandes, otra piscina más tranquila para quien quiera solo piscina, lo. Raro es que tienes que pasar por recepción para ir de una piscina a la otra y luego arriba otra en teoría solo adultos con tumbonas geniales para estar más tranquilo supuestamente si respetan las normas y no entran los niños. El todo incluido vale mucho la pena pero solo es a partir de 3noxhes. Volveremos seguro a los niños les ha encantado y tengo tres de 14 11 y 3 años para que veáis que hay variedad para todos.
Respuesta de FERGUS Club Pineda Splash
Querida Marta, Gracias por sus amables palabras, nos alegra saber que nos recomienda ya que pasó unas excelentes vacaciones con nosotros. Nos llena de orgullo oir que la comida les gustó y que la habitación, las piscinas y el servicio en conjunto superaron sus expectativas. Esperamos volverles a ver pronto. Cordialmente, Hotel Pineda Splash
Sandra Pascual
hace 7 años - 4 (Experiencia positiva)
kenny Swan
hace 7 años - 1 (Experiencia negativa)
Not great if u have a dietary requirements shame it spoiled the holiday
Respuesta de FERGUS Club Pineda Splash
Dear Kenny, We're sorry to know that our food didn't meet your expectations... We always try to provide a variety of dishes to satisfy all types of diners but we apologize and take your remarks into consideration. Kind regards, Hotel Pineda Splash
María López
hace 7 años - 4 (Experiencia positiva)
Wim Mollen
hace 7 años - 4 (Experiencia positiva)
Antonio Reina Pinto
hace 7 años - 4 (Experiencia positiva)
Muy bien en instalaciones y comida
Respuesta de FERGUS Club Pineda Splash
Hola Antonio, Gracias por tu comentario, tus palabras significan mucho para nosotros. Nos alegra saber que estás contento con el servicio ofrecido :) Nos vemos muy pronto, Cordialmente, Hotel Pineda Splash
Pedre Aznar Sanchez
hace 7 años - 4 (Experiencia positiva)
Mateusz Kozłowski
hace 7 años - 5 (Experiencia positiva)
Czysto i bardzo dobre jedzonko.
Respuesta de FERGUS Club Pineda Splash
Hello Mateusz, Thanks for your comment ! We are very happy to know you've been conquered by our food and clean service. We hope to see you soon ! Kind regards, Hotel Pineda Splash
Loli Lopez
hace 7 años - 4 (Experiencia positiva)
Javi Etayo
hace 7 años - 1 (Experiencia negativa)
Cocinero amargado e impresentable. Como es posible que un hotel que se presupone de 4 estrellas mantengan a este individuo de cara al cliente. Un cocinero con gafas que al pedirle que haga su trabajo y te sirva en el buffet te haga comentarios como "venga, venga que no tengo todo el día". Educación lo primero. Para no volver, por supuesto.
Respuesta de FERGUS Club Pineda Splash
Hola Javi, Gracias por tomar el tiempo para comunicarnos tu opinión, aunque lamentamos que tu visita no haya ido bien. Damos mucha importancia al hecho de ofrecerte un servicio que se adapte perfectamente a tus expectativas y lamentamos sinceramente esta decepción. La experiencia que nos describes no corresponde para nada con lo que queremos ofrecer a nuestros clientes: pondremos en marcha las medidas adecuadas para remediarlo. Por otro lado esperamos volverle a ver pronto para que vea de primera mano que se trató de un hecho puntual y que desde entonces hemos mejorado. Que tengas un buen día, Un cordial saludo Hotel Pineda Splash
tnaka1217
hace 7 años - Sin rating (Experiencia negativa)
何処か行きたいなぁという息子の願いで、見つけたこのホテル。当たりでした。部屋は新しく,調度品もシンプルですっきりとしたデザインで好ましい。ビュッフェ形式の食事も程よい種類で美味しく、また、働いている人も愛想がよくて、気持ちよく過ごせた。家族連れであれば、プールもあるし、ビーチも近いので、楽しく過ごせること間違いなし。なお日本語版ではホテル名が正確ではありません。ALEGRIA Pineda Splashが正確な現在の名称です。
Jose Sarrias
hace 7 años - 4 (Experiencia positiva)
Hotel muy bonito, dos piscinas y otra con jacuzzi. El buffet libre muy bien.
Respuesta de FERGUS Club Pineda Splash
Querido Jose, Gracias por compartir tu experiencia en nuestro hotel, estamos encantados de que estés satisfecho, sobre todo con las piscinas y el buffet. Nos vemos pronto. Cordialmente, Hotel Pineda Splash
Dmity Vinogradov
hace 7 años - 1 (Experiencia negativa)
Отель очень средний. По многим параметрам на 4* не тянет. Что понравилось: местоположение хорошее Достаточно хорошие номера. Дешево но со вкусом. Не понравилось: Однообразное меню, не самого хорошего качества на шведском столе Нет стеклянных стаканов в номере. Только пластиковые. Отвратительная уборка в номерах. Поранил нору о стекло на полу. Персонал на ресепшн отказался решить проблему и предложил мне швабру. У меня дважды пытались забрать собственные стеклянные стаканы, которые приобрел недалеко. Нет пододеяльноков!!!!! Только простыни. Реальный рейтинг отеля 3. Рейтинг на букинге накрученный. Не рекомендую.
Respuesta de FERGUS Club Pineda Splash
Dear Dmity, We are glad to know that you positively value our location, rooms and price. On the other hand, we regret knowing that you consider our buffet monotonous and of poor quality, we always try to diversify and create dishes for all tastes. We are also sorry that you consider that our cleaning is not enough, we work daily to offer the best possible service. We are also sorry for your bad experience with the cups and the mop. In any case, we encourage you to come back to see first-hand that these were specific events and the improvements we have made since then. Kind regards, Hotel Pineda Splash
sue dunlop
hace 7 años - 5 (Experiencia positiva)
Great hotel luved our time here. Appartments were clean and tidy. Gud bar and great atmosphere.
Respuesta de FERGUS Club Pineda Splash
Hello sue, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Artur Kubiak
hace 7 años - 5 (Experiencia positiva)
Dużo angoli. Jedzenie pyszne i duzo do wyboru. Drinki cienkie, slabe
Respuesta de FERGUS Club Pineda Splash
Hello Artur, We are delighted to know you're so satisfied specially due to our food and drinks. We thank you from the bottom of our hearts for these compliments ! See you soon Kind regards, Hotel Pineda Splash
Leanne Clarke
hace 7 años - 5 (Experiencia positiva)
Josep Borrós
hace 7 años - 5 (Experiencia positiva)
Hotel fantàstic per família amb bon servei, bon menjar i habitacions inmillorables
Respuesta de FERGUS Club Pineda Splash
Estimat Josep, Moltes gràcies per les seves amables paraules sobre el nostre hotel, bon servei, menjar i habitacions. Ens fa molt feliç saber que ha estat a gust amb nosaltres, ja que el nostre objectiu es que els nostres clients estiguin contents. Esperem tornarlo a veure aviat. Cordialment, Hotel Pineda Splash
Ahmed Bourahli
hace 7 años - 5 (Experiencia positiva)
Magic !!!
Respuesta de FERGUS Club Pineda Splash
Dear Ahmed, Thanks for sharing your experience in Hotel Pineda Splash. We are glad to hear that you enjoyed your holiday in Hotel Pineda Splash and that you considered your stay as magic. We hope to see you again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
The elisamu
hace 7 años - 4 (Experiencia positiva)
Es un hotel bastante agradable y tranquilo.
Respuesta de FERGUS Club Pineda Splash
Hello Elisamu, Thank you for taking the time to post your review. It´s really important for us know about your experiance. hope to see you soon. Hotel Pineda Splash
Lorenzo De Ryck
hace 7 años - 4 (Experiencia positiva)
Vinoo Tiku
hace 7 años - 2 (Experiencia negativa)
The staff are friendly, very welcoming and food is good. However, breakfast last entry is at 10:15 and dinner last entry is at 9:15, which doesn't give a feel of holiday when everything has to be done like clock work.
Respuesta de FERGUS Club Pineda Splash
Dear Vinoo Tiku, Thank you for taking the time to write to us, we're sincerely sorry for the inconvenience you have experienced with the schedul for the meals. Please accept our apologies. We won't fail to consider your suggestions for now on. Have a good day, Hotel Pineda Splash
Tatiana Ermolova
hace 7 años - 4 (Experiencia positiva)
Anita Kamińska
hace 7 años - 5 (Experiencia positiva)
Asia J
hace 7 años - 5 (Experiencia positiva)
Gorąco polecam to miasto w Hiszpanii mili ludzie piękne morze mimo że woda zimna w sklepach nie trzeba umieć języka by się porozumieć
Respuesta de FERGUS Club Pineda Splash
Hi Asia, we are so happy to know you have a good time with us in our beautiful and peacefull city of pineda de mar. Hope to have you again with us. Hotel Pineda Splash
Mary Maree
hace 7 años - 5 (Experiencia positiva)
Goed hotel,schoon,prima eten
Respuesta de FERGUS Club Pineda Splash
Hello henk, Thank you for taking the time to post your review, It´s really important for us to grow as a hotel .We hope you have a good day, Hotel Pineda Splash
Tiziana Mixiana
hace 7 años - 4 (Experiencia positiva)
Guy Ruiz
hace 7 años - 4 (Experiencia positiva)
Très bon séjour en famille animation pour enfant au top restauration bonne chambre propre deux piscines pour adulte plus toboggan et jeux aquatiques pas déçu car première fois pour nous personnel souriant on reviendra
Respuesta de FERGUS Club Pineda Splash
Nous sommes heureux de savoir que vous avez passé un très bon séjour en famille et que vous appréciez positivement les animations pour les enfants, la restauration, la chambre bien propre et les piscines. Et merci d'avoir apprécié le traitement du personnel, cela nous encourage à continuer à travailler comme nous le faisons. Nous vous attendons bientôt, Cordialement, Hotel Pineda Splash
James Grady
hace 7 años - 5 (Experiencia positiva)
Richard Carter
hace 7 años - 5 (Experiencia positiva)
Great hotel.excellent service.food great
Respuesta de FERGUS Club Pineda Splash
Hello Richard, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Hotel Pineda Splash - 30º hotels team. See you soon !
Manoli Manzano
hace 7 años - 5 (Experiencia positiva)
A. Tarik
hace 7 años - 5 (Experiencia positiva)
Top Essen top Hotel
Respuesta de FERGUS Club Pineda Splash
Dear A. Tarik, Thank you for your comment it's such a compliment ! We are proud to know you are a loyal customer and the entire team thanks you for your trust. See you soon, Hotel Pineda Splash
Mariusz Krupa
hace 7 años - 5 (Experiencia positiva)
Polecam miejscowość 😉
Respuesta de FERGUS Club Pineda Splash
Dear Mariusz, Thanks for your comment ! We are very happy to know you've been conquered by our village. We hope to see you soon ! Regards, Hotel Pineda Splash
Sergio Carvidral
hace 7 años - 5 (Experiencia positiva)
Ideal para que los niños disfruten.Limpio y muy buena atención al cliente.Hotel muy nuevo y todo en excelentes condiciones.
Respuesta de FERGUS Club Pineda Splash
Querido Sergio, Gracias por compartir su experiencia con nosotros, nos alegra saber que los niños disfrutaron de sus estancia en Hotel Pineda Splash. Gracias por su positiva valoración sobre la limpieza y la atención al cliente, esperamos volverles a ver pronto. Cordialmente, Hotel Pineda Splash
Juan Sanchez
hace 7 años - 4 (Experiencia positiva)
Volveremos muy relajante la zona del jaccuzi
Respuesta de FERGUS Club Pineda Splash
Querido Juan, Gracias por sus amables palabras sobre nuestra zona del jacuzzi, los esperamos pronto. Cordialmente, Hotel Pineda Splash
davidirw
hace 7 años - 2 (Experiencia negativa)
Rooms are awful,4 people in 1 cramped room with no wardrobe or cupboards just having to live out of your suitcase,not much of a holiday doing that.having to que to go and get breakfast lunch & dinner,it’s like being in school,food awful,it’s that bad
Respuesta de FERGUS Club Pineda Splash
Dear Davidirw, Thank you for sharing your comments with us. We are sorry that you think our rooms are horrible, we will take note about the space comment for future improvements. On the other hand, we are also sorry that you have been inconvenienced by having to queue to go to the restaurant, we are in high season and there are many people, although we encourage you to come back soon to see first-hand the improvements made since then. Cordially, Hotel Pineda Splash
Sz K (SK)
hace 7 años - 5 (Experiencia positiva)
Very good hotel! Everyone will find something what they like. Good place for adults and for children. Animation on high level except two comments: too loud and too late animations for kids. Various food. Everyday something different. A lot of people from Great Britain what result in a lot of English fat food. But there is also a lot of healthy food. Cleaning of rooms could more carefully clean room floors. Swimming pool on back side has cold water because of it's placement. All inclusive services except vodka on high level - change this vodka for even cheapest from Poland this one smells like liquid for cleaning toilets.
Respuesta de FERGUS Club Pineda Splash
Dear Sz K, Thank you for sharing your kind words about our hotel. We are glad to know that you consider us a very good hotel where everyone feels at ease. Thank you for your positive assessment of the animation, although we will take your comments into account for future improvements to the schedule, although today we usually do animations spread throughout the day to please everyone. We're glad you liked the food, and we've taken note of your cleaning and vodka suggestions. We hope to see you again soon, cordially, Hotel Pineda Splash
Lidia P
hace 7 años - 5 (Experiencia positiva)
Bardzo polecam
Respuesta de FERGUS Club Pineda Splash
Dear Lidia, Such a compliment ! We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Hotel Pineda Splash
David Kort
hace 7 años - 5 (Experiencia positiva)
BURI YT
hace 7 años - 4 (Experiencia positiva)
El hotel esta muy bien, las piscinas perfectas, las habitaciones nuevas y limpias; pero el horario del buffet sobretodo en la cena es excesivamente pronto, para extranjeros (giris).
Respuesta de FERGUS Club Pineda Splash
Querido Buri, Gracias por dedicarnos tiempo y comunicarnos tu opinión. Nos alegra saber que tanto el hotel como las piscinas y la limpieza fueron de su agrado, aunque lamentamos saber que los horarios de las comidas no son de su agrado. Tomamos en cuenta sus comentarios para futuras mejoras. Que tengas un buen día, Cordialmente, Hotel Pineda Splash
An Aalbregt
hace 7 años - 4 (Experiencia positiva)
Voor ons thuis komen,wij komen hier al jaren.
Respuesta de FERGUS Club Pineda Splash
Dear An Aalbergt, Thank you for your kind words. We are proud to know you are a loyal customer and the entire Hotel Pineda Splash - 30º hotels team thanks you for your trust. See you soon, Hotel Pineda Splash
Sheila Nandin
hace 7 años - 5 (Experiencia positiva)
marianne downey
hace 7 años - 5 (Experiencia positiva)
Brilliant family holiday. Good selection of food and excellent amenities . Family friendly and good entertainment for children
Respuesta de FERGUS Club Pineda Splash
Dear Marianne, Thank you for your comment. We are happy to know that you had a brillant family holydays, we are happy to be able to satisfy your needs because it's our ambition. Bests, Hotel Pineda Splash
Allan Moncaster
hace 7 años - 5 (Experiencia positiva)
Cant fault this hotel. A very pleasent experience. Nice staff from the ladies who kept our room spotless to Martha on reception who sorted us with our preferred room. Would definitely come back with pleasure.
Respuesta de FERGUS Club Pineda Splash
Dear Allan, Such a compliments! We are proud to know that you had a very pleasant experience with us. Thank you for your positive evaluation of the staff. We hope to see you again soon at our hotel. Kind regards, Hotel Pineda Splash
Altra Beatrice
hace 7 años - 3 (Experiencia positiva)
Hotel très bruyant à déconseille au familles avec enfants en bas âge.Animation jusqu'à tard dans la nuit et bruit jusqu à 3h du matin
Respuesta de FERGUS Club Pineda Splash
Bonjour Altra, Nous vous remercions d'avoir posté ce retour afin d'améliorer notre service. N'hésitez pas à revenir nous voir pour en avoir le cœur net. Cordialement, Hotel Pineda Splash
David Garcia
hace 7 años - 5 (Experiencia positiva)
jim sands
hace 7 años - 5 (Experiencia positiva)
Amazing food and staff, very clean and newly refurbished, recommended for families lots to choose from
Respuesta de FERGUS Club Pineda Splash
Dear jim, Thank you for your comment, we're proud to know that you are satisfied about our food and staff and that you reccomend us. Have a good day, we hope to see you soon Kind regards, Hotel Pineda Splash - 30º hotels team
Sandra Evans
hace 7 años - 2 (Experiencia negativa)
Hotel ok some staff were quite abrupt dissaponted with room food good hotel clean wasn't happy waiting for our room on arrival would I go back no ! Callela beatch 👎
Respuesta de FERGUS Club Pineda Splash
Dear Sandra, Thank you for your loyalty and for taking the time to write us your concern. We are glad to hear that hotel was ok, but we are sorry about the room, food and clean, we will take necessary measures. We apologize for the inconvenience. Have a good day. Kind regards Hotel Pineda Splash
Craig Lowe
hace 7 años - 4 (Experiencia positiva)
Angela Martín Gutiérrez
hace 7 años - 5 (Experiencia positiva)
Muy buen hotel en general.
Respuesta de FERGUS Club Pineda Splash
Hola Angela, Gracias por dedicarnos tiempo y comunicarnos tu opinión, nos alegra saber que nos consideras un buen hotel. Que tengas un buen día, Esperamos volverte a ver proto. Cordialmente, Hotel Pineda Splash
Gloria Pi
hace 7 años - 5 (Experiencia positiva)
Correcto
Respuesta de FERGUS Club Pineda Splash
Querida Gloria, Nos alegra mucho que hayas disfrutado de tu experiencia en nuestro establecimiento. ¡Hasta pronto! Cordialmente, Hotel Pineda Splash - 30º hotels.
Eva Casellas
hace 7 años - 5 (Experiencia positiva)
Todo el personal muy amable. Buena comida. Habitaciones muy cómodas y piscinas ideales para toda la familia. Animación para niños.
Respuesta de FERGUS Club Pineda Splash
Querida Eva, Gracias por compartir tu experiencia con nosotros. Tus palabras significan mucho para nosotros, por eso nos alegra saber que estás contento con el servicio ofrecido, sobre todo lo eferente a nuestro personal, comida, habitaciones, piscina y animación. ¡Todo el equipo de Hotel Pineda Splash - 30º hotels te desea un excelente día! Nos vemos muy pronto
Michal Kucaj
hace 7 años - 4 (Experiencia positiva)
Núria Grima Pera
hace 7 años - 3 (Experiencia positiva)
jorge vega
hace 7 años - 4 (Experiencia positiva)
Un gran hotel, muy cómodo y muy apropiado para niños, su público es más inglés.
Respuesta de FERGUS Club Pineda Splash
Querido Jorge, Gracia por compartir tus comentarios con nosotros. Estamos encantados de que estés satisfecho con nuestro hotel. ¡Muchas gracias de todo corazón por estos cumplidos! Nos vemos pronto Cordialmente, Hotel Pineda Splash
Alex Andres Flores
hace 7 años - 5 (Experiencia positiva)
Muy divertido recomiendo 100 % para ir con niños es el paraíso
Respuesta de FERGUS Club Pineda Splash
Querido Alex, Gracia por compartir su comentario con nosotros. Nos alegra saber que lo ha pasado bien con nosotros y que opina que nuestro hotel es un paraíso. Esperamos volverlos a ver pronto. Cordialmente, Hotel Pineda Splash
Sarah L.
hace 7 años - 5 (Experiencia positiva)
JAUME BOVES
hace 8 años - 4 (Experiencia positiva)
El.hotel está bastante bien en general, sobre todo la comida, pero si quieres relax mejor no ir en temporada alta.
Respuesta de FERGUS Club Pineda Splash
Querido Jaume, Nos alegra mucho que haya disfrutado de su experiencia en nuestro establecimiento, destacando la comida. Esperamos verle pronto de nuevo. Cordialmente, Hotel Pineda Splash
Koekblik95
hace 7 años - 4 (Experiencia positiva)
Afgelopen zomer zijn wij in dit hotel geweest, het is een heel gastvrij hotel met een frisse moderne inrichting. Het personeel is erg vriendelijk en behulpzaam. Wij zaten in het nieuwe gedeelte van het hotel. De kamers waren schoon en modern ingericht. Het bed was goed, geen rugklachten ondervonden. Wij hebben niet gekozen voor all inclusive, maar half pension. De keuze aan het buffet is ruim en varieert elke dag (variaties zijn niet heel groot, maar voor een week was het voldoende). Als enige minpunt moet ik toch neerzetten dat het hotel zeer lawaaierig is, mede door de grote hordes Engelse toeristen die hun kinderen meenemen en veelal weigeren te corrigeren nadat 'mum and dad' een paar drankjes op hebben. Wat tot resultaat heeft dat kinderen 's avonds laat en 's nachts door de gangen van het hotel rennen. Als je zelf kinderen hebt, dan is het een prima hotel met zat ligbedden en 3 zwembaden en dagelijks vermaak voor de kids. Als je als stel op reis gaat, dan zou ik toch kiezen voor een ander hotel. Gezien je de hele dag in het lawaai zit.
Respuesta de FERGUS Club Pineda Splash
Dear Koekblik, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition.We are glad to know that you found your stay in our hotel very hospitable with a modern interior and very friendly and helpful staff. Thank you for valuing our facilities and buffet in a positive way. On the other hand, we are sorry to hear that you found our hotel very noisy from other tourists. We hope to see you again soon so you can see first-hand the improvements made. Kind regards, Hotel Pineda Splash
Jacinto Marco Murillo
hace 7 años - 4 (Experiencia positiva)
Comida muuy buena, tranquilo y 3 zonas de piscina. Habitaciones reformadas y limpias.
Respuesta de FERGUS Club Pineda Splash
Querido Saint Grial, Gracias por compartir tu experiencia con nosotros, nos alegra saber que nuestra comida le resulto sabrosa y que las piscinas y habitaciones fueron de su agrado. Esperamos volverles a ver pronto. Cordialmente, Hotel Pineda Splash
David Vivar
hace 7 años - 5 (Experiencia positiva)
Bonito hotel para ir con niños trato agradable
Respuesta de FERGUS Club Pineda Splash
Querido David, Gracias por dedicarnos tiempo y comunicarnos tu opinión, nos alegra saber que opina que nuestro hotel es bonito y que le gustó el trato que recibieron. Esperamos volveros a ver pronto, Cordialmente, Hotel Pineda Splash
Caro Szymanowicz
hace 7 años - 3 (Experiencia positiva)
Agréable sejours... Mais pas assez de transats à la piscine et pas du tout assez d espace entres ceux ci. Une chambre pour 4 personnes il y a seulement une petite penderie avec 5 cintres et 3 planches c est très très juste pour un séjour de 14jours avec des enfants en bas âges. Aussi non la literie est très confortable mais les portes qui calquent à partir de 7h du matin c est tres dérangeant. Et insonorisation inexistante entre les étages.buffet est assez bon mais pas assez variés. Et pas bcp de choix pour les enfants toujours la même chose à manger.Personnel ne parle pas français mais tout de même souriant. Et pas top car toutes animations en anglais. Et surtout parking payant celui de l hôtel 17euros par jour c est honteux.. Et trouver une place dans la rue pas facile et surtout qu il faut aller recharger en pièces toutes les 2h..
Respuesta de FERGUS Club Pineda Splash
Nous sommes heureux de savoir que votre séjour a été agréable, même si nous sommes désolés pour le problème d'espace. Concernant les chaises longues, nous avons déjà pris des mesures pour résoudre le problème et par rapport aux chambres et l'insonorisation, nous prenons note pour de futures améliorations. Nous essayons toujours de rendre le buffet varié et adapté à tout le monde. Nous regrettons les problèmes de langue, actuellement, nous avons déjà du personnel francophone et une animation plus variée. Nous avons ce jour réduit le prix du parking et proposons d'autres parkings gratuits à proximité. Depuis lors, nous avons apporté de nombreuses améliorations, c'est pourquoi nous vous encourageons à venir bientôt pour les voir de premières mains. Nous les attendons. Chaleureusement, Hotel Pineda Splash
Sheila Nandin Taramona
hace 7 años - 5 (Experiencia positiva)
Muy buena experiencia y la profesionalidad de sus empleados
Respuesta de FERGUS Club Pineda Splash
Hola Sheila, Gracias por compartir tu experiencia con nosotros, tus palabras significan mucho para nosotros y nos alegra saber que estás contento con el servicio ofrecido. Esperamos verte de nuevo pronto. Cordialmente, Hotel Pineda Splash
Eduardo Bejar Peregrina
hace 7 años - 2 (Experiencia negativa)
Steven Cloet
hace 7 años - 4 (Experiencia positiva)
Tauras Stanelis
hace 7 años - 4 (Experiencia positiva)
Puikus viesbutis su vaikuciais, vaikams atskiras baseinas su kalneliais, animacija, puikus maistas
Respuesta de FERGUS Club Pineda Splash
Hello Tauras, We're really happy that you enjoyed your experience in our hotel. We are glad to know that our separate swimming pools, animation and food were good for you. We hope to see you soon again. Kind regards, Hotel Pineda Splash
Iris Kralt
hace 7 años - 5 (Experiencia positiva)
Heel vriendelijke mensen en een leuke gezellige plek
Respuesta de FERGUS Club Pineda Splash
Dear Iris, Thank you so much for this comment, the whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon ! Hotel Pineda Splash
Marcin Blonski
hace 7 años - 5 (Experiencia positiva)
Simon Evans
hace 7 años - 5 (Experiencia positiva)
Just had a fantastic family 👪 holiday here, the room was lovely with a walk in shower, we had a view over the splash pool. my little boy enjoyed going down the slides in the splash pool, if it's a bit hectic or 🧒 don't have children there is a pool on the opposite side that's more of a traditional pool with spar jets and a separate kids pool, there's also a spar pool above the main bar
Respuesta de FERGUS Club Pineda Splash
Dear Simon, We are proud to know that you have just spent a fantastic holiday at our hotel. We are glad that you thought the room was lovely with a good view of the pool and that your young son enjoyed going down the slides in the pool. We hope to see you again soon. Kind regards, Hotel Pineda Splash
Leon Marvin
hace 7 años - 5 (Experiencia positiva)
Piotr Wo
hace 7 años - 4 (Experiencia positiva)
Stefan Kovac
hace 7 años - 4 (Experiencia positiva)
Rosa Acedo Daza
hace 7 años - 5 (Experiencia positiva)
Mateusz
hace 7 años - 5 (Experiencia positiva)
Noah Lete
hace 7 años - 5 (Experiencia positiva)
Arunce Kietas
hace 7 años - 5 (Experiencia positiva)
Buna geriau bet cia buvo irgi labai 👍
Respuesta de FERGUS Club Pineda Splash
Dear Arunce, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments ! See you soon
Luis Rite
hace 7 años - 5 (Experiencia positiva)
Bueno para ir.con niños
Respuesta de FERGUS Club Pineda Splash
Querido Luis, Muchas gracias por compartir su honesta experiencia con nosotros. Nos alegra conocer que su estancia en Hotel Pineda Splash fue satisfactoria y que nos considera una buena opción para poder venir con sus niños. Esperamos volver a verle muy temprano en nuestro Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Barbara Turyniewicz
hace 7 años - 5 (Experiencia positiva)
Tom Ocquet
hace 7 años - 3 (Experiencia positiva)
Jana Uhlirova
hace 7 años - 5 (Experiencia positiva)
Hotel está renovado por dentro y fuera. Las habitaciones están bien con mucha luz y toque moderno. Baños amplios y renovados. Puedes disfrutar de tres piscinas exteriores bastante grandes. En una de ellas hay toboganes y demás para los peques de distinto tamaño para que pueden disfrutar niños de todas las edades. Hay suficiente tumbonas para todos, no hace falta madrugar para pillar una. Hay dos bares exteriores y uno interior. Comida está muy buena, variada. Hay animación para niños y mayores. Todo está muy limpio y bien cuidado. Personal amable....no tiene parquing, pero siempre hay sitio en las calles cercanas al hotel donde no se paga. En general hotel es fantástico para pasar las vacaciones. Sin duda repetiré
Respuesta de FERGUS Club Pineda Splash
Querida Jana, Muchas gracias por compartir sus impresiones de su estancia en nuestro establecimiento. Nos complace conocer que su estancia en Hotel Pineda Splash fue agradable y que todo estuvo a su gusto. Trabajamos a diario con el principal objetivo de garantizar su satisfacción y comodidad, por ello, nos alegra leer que tanto nuestras instalaciones como la comida o el trato recibido por nuestro personal le ayudaron a disfrutar de sus vacaciones en Pineda de Mar. Esperamos verle muy pronto en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Lluis Admella
hace 7 años - 2 (Experiencia negativa)
Es un hotel agradable y tranquilo, con buenas instalaciones en general, pero hay algunos detalles que hacen que la experiencia no sea del todo agradable y que no me plantee volver. Como puntos positivos destacar la calidad de la comida en el buffet y la atención de la gran mayoría del personal. Por otra parte, como puntos negativos, hay que tener en cuenta antes de venir la política del todo incluido, pues no se incluyen muchos productos básicos, para los cuales hay que pagar suplementos. También hay que destacar la ausencia de gimnasio, aunque se anuncie que sí hay. Otros puntos negativos son la velocidad del Wi-Fi gratis, que es pésima y el horario de la cena (se cierra a las 21:15).
Respuesta de FERGUS Club Pineda Splash
Querido Lluis, Muchas gracias por compartir su experiencia con nosotros en Google.com. Nos alegra conocer que tuvo una estancia agradable y que tanto la comida del buffet como la atención recibida por nuestro personal fueron puntos a destacar en sus días en Pineda de Mar. Por otro lado, lamentamos conocer que tuvo algún inconveniente con la política del todo incluido. Trabajamos a diario para mejorar todos nuestros servicios, así que tomamos nota de ello para poder tenerlo en cuenta de caras a futuras mejoras. Esperamos volver a verle en Hotel Pineda Splash para que pueda comprobar las mejoras realizadas. Muy cordialmente, Hotel Pineda Splash
Francisco Juan
hace 7 años - 5 (Experiencia positiva)
Jordi Velilla
hace 7 años - 5 (Experiencia positiva)
Fantástico hotel especial para los niños las piscinas super bien atención super correcta y amables y todo muy limpio
Respuesta de FERGUS Club Pineda Splash
Querido Jordi, Muchas gracias por tomar parte de su tiempo a compartir sus amables palabras en referencia a su estancia en Hotel Pineda Splash. Nos enorgullece saber que considera nuestro establecimiento como un fantástico hotel para niños, puesto que trabajamos a diario con el principal objetivo de ofrecer el mejor servicio posible. Nos alegra saber que pudo disfrutar de todas nuestras instalaciones y que el servicio ofrecido por nuestro personal estuvo a la altura. Esperamos volver a verle en el año próximo en Hotel Pineda Splash, siempre es un placer daros la bienvenida de nuevo. Un cordial saludo Hotel Pineda Splash
Laura Muñoz
hace 7 años - 1 (Experiencia negativa)
Las instalaciones del hotel están bien pero no hay gimnasio. La comida está buena y el personal es amable pero hay un personaje, llamado "Raquel" en la cocina que se dedica a faltar al respeto a los huéspedes, ya que se dirigió hacia mi con insultos y en tono despectivo, diciendo que si pensaba que estaba en un restaurant al cuando le pedí que me pasara en la plancha un sandwich (la verdad es que no se esta señora si es consciente donde trabaja) por eso si no quieren que les amargue sus vacaciones prescindan de sus servicios en el restaurante, es una pena que hasta sus compañeros de sala les de vergüenza de su actitud y deban pedir disculpas por lo sucedido en su nombre.
Comanegiss Coma
hace 7 años - 2 (Experiencia negativa)
Tomasz Borowiak
hace 7 años - 4 (Experiencia positiva)
Ok
Respuesta de FERGUS Club Pineda Splash
Dear Tom, Thanks for taking the time to share with us your honest experience in Hotel Pineda Splash. We are so glad to know that your stay was fantastic and that you were able to enjoy your holiday with us. We hope to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Tina Mcelwee
hace 7 años - 5 (Experiencia positiva)
Just returned from a week stay and have to say what a excellent hotel...Food amazing and rooms great, pools excellent and the kids clubs brillant, staff all lovely, have to say not one fault could I say, thank you to all the staff.
Respuesta de FERGUS Club Pineda Splash
Dear Tina, Such a beautiful words! We are so proud to know thay al l your stay was up to your expectations and that you were able to enjoy our installations, as we work every day to try to offer the best service possible. For us, it is so important to hear that the service offered by our staff was brilliant, our principal aim is to guarantee a comfortable stay. We hope to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
MARIA ISABEL MARQUEZ GUERRERO
hace 7 años - 4 (Experiencia positiva)
Molt bona, per tornar!!!
Respuesta de FERGUS Club Pineda Splash
Estimada Maria Isabel Marquez Guerrero, Moltes gràcies per compartir la seva experiència amb nosaltres. Ens complau conèixer que tot va estar al seu gust i que ja pensa en tornar a visitar-nos, Esperem tornar a veure-la a l'Hotel Pineda Splash. Molt coridalment, Hotel Pineda Splash
Jolanda Van de Velde
hace 7 años - 4 (Experiencia positiva)
Maria Luz Suarez Cisneros
hace 7 años - 4 (Experiencia positiva)
maria s
hace 7 años - 4 (Experiencia positiva)
great food not much to do around..good for kids
Respuesta de FERGUS Club Pineda Splash
Dear Maria s, Thanks for taking the time to share you experience with us. We are glad to read that the food was up to your expectations and that you consider our establishment good for kids. On the other hand, for the next time, if you want to know different places that you can visit nearby Pineda de Mar, we have a Guest Experience Department, that will do their best to try make your stay as comfortable as possible. They also have a big variety of trips that can interest you. We hope to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
piotr czajka
hace 7 años - 5 (Experiencia positiva)
Polecam.
Respuesta de FERGUS Club Pineda Splash
Dear Piotr, Thanks for the confidence in our Hotel Pineda Splash. We are happy to read that you recommend our establishment and that you had a great experience with us. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash,
Krzysztof Pałkiewicz
hace 7 años - 5 (Experiencia positiva)
Wyjatkowe miejsce na wakacje czysty hotel. Bardzo smaczne jedzenie. Animacje dla doroslych i dzieci
Respuesta de FERGUS Club Pineda Splash
Dear Krysztof, Thanks for taking the time to share your experience in Hotel Pineda Splash. We are so glad to see that you considerf us a unique place, and that the cleanliness of the establishment, the food and the animation staff helped you to have a great stay in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
La Girella
hace 7 años - 4 (Experiencia positiva)
Habitaciones cómodas y nuevas. Muy buena relación calidad-precio, 2 días con desayuno, comida y cena para dos por 160€. El personal muy atento.
Respuesta de FERGUS Club Pineda Splash
Querida La Girella, Muchas gracias por tomar parte de su tiempo en compartir su honesta experiencia en Hotel Pineda Splash con el resto de huéspedes. Para nosotros es muy importante conocer las diferentes experiencias que tienen en nuestro establecimiento para poder así, identificar en que aspectos podemos mejorar. Es por ello, que nos alegra conocer que tuvo una estancia agradable y que tanto las habitaciones como nuestra relación calidad-precio superado sus expectativas. Le esperamos de vuelta en nuestro establecimiento en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Oscar Cerrillo
hace 7 años - 5 (Experiencia positiva)
Muy agradables y todo muy limpio
Respuesta de FERGUS Club Pineda Splash
Querido Oscar, Muchas gracias por compartir su amable comentario respecto su estancia en Hotel Pineda Splash. Nos complace conocer que los aspectos a destacar de su estancia fueron el amable trato recibido por nuestro personal y la limpieza del establecimiento, puesto que son dos de los aspectos en los que trabajamos son la limpieza y el servicio, para poder así garantizarles una experiencia única y llena de momentos inolvidables. Esperamos volver a verle de nuevo en Hotel Pineda Splash para que pueda así vivir de nuevo unas vacaciones de ensueño. Un cordial saludo, Hotel Pineda Splash
Mrs Cassidy
hace 7 años - 4 (Experiencia positiva)
Bart Van Laer
hace 7 años - 4 (Experiencia positiva)
Zeer leuk voor de kinderen
Respuesta de FERGUS Club Pineda Splash
Dear Bart, Thanks for taking the time to share your honest experience with us. We are happy to know that you enjoyed your holiday with us and that everything was up to your liking. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Juanan MC
hace 7 años - 4 (Experiencia positiva)
Comida buena y buena atención
Respuesta de FERGUS Club Pineda Splash
Querido Juanan, Muchas gracias por la confianza depositada en nuestro establecimiento y por darnos la oportunidad de regalarle una estancia llena de momentos únicos. Nos alegra saber que tuvo una buena estancia y que todo estuvo a su gusto. Nuestro principal objetivo es su satisfacción y nos complace saber que vamos por buen camino. Esperamos vovler a verle en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Leonardo Mata
hace 7 años - 5 (Experiencia positiva)
Family friendly, pet friendly, nice food!
Respuesta de FERGUS Club Pineda Splash
Dear Leonardo, Thanks for taking the time to share your honest experience with us. We are happy to know that the service offered and the food was up to your experience. We really hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Eva Ruiz
hace 7 años - 4 (Experiencia positiva)
Un hotel moderno, decorado con muy buen gusto, la comida está muy bien y las habitaciones cogedoras con cama muy comoda, todo el servicio muy amable, tres piscinas a escoger, una de ellas con toboganes y alguna atracción para los peques, otra mas profunda donde drae un buen chapuzón y una tercera poco profunda en una zona mas tranquila y con camas de burbujas. una pega es que las puertas dejan pasar mucho el sonido de los pasillos.pero en general el hotel está genial. Repetiremos seguro.
Respuesta de FERGUS Club Pineda Splash
Querida Eva, Muchas gracias por compartir su honesta experiencia con el resto de clientes en Google.com. Nos alegra conocer que tuvo una agradable estancia en nuestro establecimiento y que tanto nuestras instalaciones como nuestra comida estuvieron a su gusto y le ayudaron a disfrutar de sus días en Pineda de Mar. Esperamos muy sinceramente volver a verle en Hotel Pineda Splash, siempre es una alegría volver a veros. Un saludo, Hotel Pineda Splash
mario santos blazquez
hace 7 años - 5 (Experiencia positiva)
Mola
Respuesta de FERGUS Club Pineda Splash
Querido Mario, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que todo estuvo a su gusto y que disfrutó de sus vacaciones de la mano de Hotel Pineda Splash. Esperamos volver a verle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Alius Pauža
hace 7 años - 5 (Experiencia positiva)
Victoria
hace 7 años - 4 (Experiencia positiva)
Estoy pasando unos días de vacaciones. Calidad precio bien. Comida muy buena, habitación grande y las piscinas son geniales pese a que el horario de clausura sea a las 19h. Lo único que no me gusto fue el horario de la cena que era de 19h a 21,15h
Respuesta de FERGUS Club Pineda Splash
Querida Victoria, Muchas gracias por tomar parte de su tiempo en compartir con nosotros su experiencia en referencia a su estancia en Hotel Pineda Splash. Nuestro principal objetivo es garantizar una estancia llena de momentos inolvidables, es por ello que nos alegra saber que fue su caso y que junto con nuestra calidad-precio, pudo disfrutar de sus vacaciones en Pineda de Mar. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Viktorija Kauliute
hace 7 años - 5 (Experiencia positiva)
Quinten Beckx
hace 7 años - 5 (Experiencia positiva)
Heel leuk hotel
Respuesta de FERGUS Club Pineda Splash
Dear Quinten, Thanks for the confidence in our Hotel Pineda Splash and for taking the time to share your honest experience in Hotel Pineda Splash. We are glad to hear that your stay was nice and that you were able to enjoy your holiday in Hotel Pineda Splash. We hope to welcome you again soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Valdir speke
hace 7 años - 5 (Experiencia positiva)
Sean Gooddy
hace 7 años - 5 (Experiencia positiva)
Beautiful hotel great food and drinks and all the pools are amazing.
Respuesta de FERGUS Club Pineda Splash
Dear Sean, Thanks for taking the time to share your honest experience with us. We are so happy to know that you found our establishment beautifull and that you enjoyed our drinks in the pool. Giving a grat service is one of our principal aims, so we are proud to read that everything was to your liking. Looking forward to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Claire Spencer-storey
hace 7 años - 4 (Experiencia positiva)
I have just finished a 7 night stay and really enjoyed it. Room was nice. Hotel very clean. Food your typical buffet style. Kids really enjoyed the pool. Staff friendly. Only down side was as we went during the world cup on one of the evenings the children's entertainment only started at 11pm due to the England game going to extra time. Lots of tired children went to bed disappointed they hadn't seen the magic show. Other than that I would happily return to this venue.
Cel Lab
hace 7 años - 5 (Experiencia positiva)
Chambre très propres, réfection récente. Nourriture bonne. Comme beaucoup d'hôtels les cloisons sont fines et les gens pas très discrets.
Francisco Javier Sánchez y Olaria
hace 7 años - 5 (Experiencia positiva)
Genial el servicio y las instalaciones.
Roman Muniente
hace 7 años - 5 (Experiencia positiva)
Esta muy bien para ir con familia
Wout Vandendriessche
hace 7 años - 4 (Experiencia positiva)
Joanna B
hace 7 años - 5 (Experiencia positiva)
Ana
hace 7 años - 5 (Experiencia positiva)
makhmuty
hace 7 años - Sin rating (Experiencia negativa)
Не стоит потраченных денег! Скудный выбор блюд, по системе все включено детям доступны какие-то дешевые пластиковые сосульки наполненные цветной жидкостью.Единственный плюс отеля это бассейн для детей с горками. ВСЁ!!!! Не ведитесь на хвалебные отзывы, за меньшие деньги бывал в отелях которые намного лучше и по выбору и по качеству блюд и напитков ну и по расположению тоже, а не в такой дыре как этот пинеда де мар! Прочитайте мой отзыв и потратьте свои деньги на что-то более стоящее чем этот типа 4* отель. Больше я сюда точно не вернусь!
Ramon Auguets
hace 7 años - 4 (Experiencia positiva)
Kasia Kurel
hace 7 años - 5 (Experiencia positiva)
denicom DENICOM
hace 7 años - 5 (Experiencia positiva)
Vanmon M.
hace 7 años - 4 (Experiencia positiva)
Muy buen servicio, una decoración excepcional y las habitaciones muy bonitas. Como nota negativa, la pensión completa no incluye bebidas. Cerquita de la playa.
Respuesta de FERGUS Club Pineda Splash
Querido/a Vanmon, Muchas gracias por compartir su amable comentario con el resto de clientes en Google.com. ¡Que bonitas palabras! Nos alegra saber que todo estuvo a su gusto y que destaca de su estanca el trato recibido por el personal, es uno de los aspectos con los que hacemos más hincapié, puesto que nuestro principal objetivo siempre es garantizarle una buena estancia. Por otro lado, nuestra pensión completa no incluye las bebidas, para poder tener las bebidas incluidas, seria necesario realizar un upgrade a Todo incluido. Esperamos volver a verle en Hotel Pineda Splash para poder así, comprobar todas las mejoras realizadas. Un saludo, Hotel Pineda Splash
Clara Valeria Solo de la Zeta
hace 7 años - 5 (Experiencia positiva)
En principio nos quedabamos una noche y nos gustó tanto que nos quedamos otro dia mas,genial todo,las piscinas chulisimas,la piscina para pekes con toboganes super divertida,personal del hotel restaurante etc de 10,las habitaciones super limpias y muy completas,volveremos seguro.
Respuesta de FERGUS Club Pineda Splash
Querida Clara, Muchas gracias por compartir tan amables palabras en referencia a su estancia en Hotel Pineda Splash. Nos alegra conocer que vivió una experiencia inolvidable y que tanto las instalaciones del establecimientos como el servicio ofrecido por nuestro personal y el restaurante estuvieron por encima de sus expectativas y le permitieron disfrutar al máximo de Pineda de Mar. Esperamos volver a verla en el año próximo. Muy cordialmente, Hotel Pineda Splash
Monica Sanchez Carrasco
hace 7 años - 5 (Experiencia positiva)
Francisco Montalban
hace 7 años - 4 (Experiencia positiva)
Uno de los hoteles de Pineda que por 20€ Por adulto y 15€ los críos puedes pasar un buen día. Por que con este precio entre las instalaciones y Buffet libre. A parte de todo eso los empleados son muy atentos con el público.
Respuesta de FERGUS Club Pineda Splash
Querido Francisco, Gracias por compartir su experiencia con nosotros, nos alegra saber que estuvo a gusto en nuestras instalaciones y le gustó pasar el día en ellas. Esperamos volverlos a ver pronto.. Cordialmente, Hotel Pineda Splash
Meryl Neale
hace 7 años - 5 (Experiencia positiva)
Muy cambiado muy bien según que mi dice
Respuesta de FERGUS Club Pineda Splash
Querida Meryl, Gracias por dedicarnos tiempo y comunicarnos tu opinión, nos alegra saber que los cambios han sido de tu agrdado. Que tengas un buen día, Cordialmente, Hotel Pineda Splash
Tony
hace 7 años - 4 (Experiencia positiva)
JUREK JELENIOGÓREK
hace 7 años - 5 (Experiencia positiva)
Bezwzglednie super jedzenie duzo ponad cene. Czysto ladnie wszedzie blisko. Obsluga 10/10. Niestety basen zamykaja juz o 19.00
Respuesta de FERGUS Club Pineda Splash
Dear JUREK, We are delighted to know you're so satisfied with the service ofered. We thank you from the bottom of our hearts for these compliments about the food and service. We sorry about the swimming pool closes hours, but we already modify it, so we hope to see you soon to see the improvements do its since you were here. See you soon Kind regards, Hotel Pineda Splash
Marcin Kowalski
hace 7 años - 5 (Experiencia positiva)
Wyżywienie 10/10 (duży wybór, każdego dnia inne menu, jedzenie bardzo smaczne), Atrakcje - 10/10 (2 duże basy po obu stronach hotelu + dodatkowy basen z jacuzzi nad barem w strefie tylko dla dorosłych- super sprawa dla osób potrzebujących odpoczynku, rodzice z dziećmi zadowoleni bo dzieci mają co robić, osoby bez pociech również zadowolone ponieważ nie muszą słuchać wrzasku dzieci przez cały dzień . Pokoje : 9/10 - czystko, widać, że hotel był remontowany, jeden minus, że sprzątaczka nie uzupełniała mydeł, szamponów itp ( tylko to co było pierwszego dnia). Obsługa: 11/10 super mili, super profesjonalni ! Hotel godny polecenia 5* !
Respuesta de FERGUS Club Pineda Splash
Dear Marcin, Thank you for sharing your experience with us. We are glad to know that the menu was to your liking, and you value the variety that we offer. We are pleased to know that the differentiated attractions and pools make it possible for our hotel to adapt to families with children as well as couples and people without children, since our goal is to adapt to all types of clients and make them feel at ease, so thank you for your kind words valuing our work and our staff. Furthermore, we hope to see you again soon. Cordially, Hotel Pineda Splash.
karine crouin
hace 7 años - 4 (Experiencia positiva)
Bon hotel et propre Buffet divers très bien
Respuesta de FERGUS Club Pineda Splash
Chère Karine, Merci beaucoup pour les compliments. Nous sommes très heureux de vous savoir conquis par notre bon hotel et le buffet divers. Toute l'équipe de Hotel Pineda Splash - 30º hotels vous souhaite une excellente journée ! À très vite, Hotel Pineda Splash
Alex Albert
hace 7 años - 1 (Experiencia negativa)
There was a man in the dining room throwing food at other guests, when I approached the staff I was told there was nothing they could do and he had been doing it all week. I escalated my complaints to the front desk who asked for my patience as he would only be here another day or so. Throwing food at guests, breaking China and toppling hotel furniture each alone would be more than enough reason to remove the guest at any other hotel. If you are not interested in dealing with the behavior mentioned above, please avoid this so called resort. If you are looking to cause trouble and continue to be served alcohol while doing so, I cannot recommend this place enough, the management will let you do whatever you want.
Respuesta de FERGUS Club Pineda Splash
Dear Alex, Thank you for sharing your experience with us. We're sincerely sorry for this inconvenience, and we fully understand your dissatisfaction. We'll forward your comment to the service concerned and ensure that it doesn't happen again. Furthermore, we hope that you'll give us the opportunity to make you change your mind because since then we take new measures to avoid this kind of problems. See you soon Best regards, Hotel Pineda Splash
Iznajar lo Peta
hace 7 años - 5 (Experiencia positiva)
Andrzej Smerf
hace 7 años - 4 (Experiencia positiva)
Sebastian Podlejski
hace 7 años - 5 (Experiencia positiva)
Bardzo dobry hotel, bardzo.
Respuesta de FERGUS Club Pineda Splash
Dear Sebastian, Thank you so much for sharing this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon ! Kind regards, Hotel Pineda Splash
Stanislaw Tarkowski
hace 7 años - 4 (Experiencia positiva)
Bardzo miły i ładny hotel. Czyste i przestronne codziennie sprzątane pokoje. Bardzo miła obsługa, bardzo dobre jedzenie. Drinki w all tylko dwa, reszta za dopłatą. Dyskretna i cicha muzyka na basenie !!! Za samo to nawet 5 gwiazdek
Respuesta de FERGUS Club Pineda Splash
Dear Stanislaw, Thank you for your comment. We are glad to know that you liked our hotel and that you consider our rooms to be clean and spacious. We are also pleased to know that you are happy with the service offered and that the music is discreet and calm in the pool. We hope to see you again soon. Cordially, Hotel Pineda Splash - 30º hotels team
Noah Kalsi-bennett
hace 7 años - 3 (Experiencia positiva)
Kamila Quirini
hace 7 años - 4 (Experiencia positiva)
Ivan Nock
hace 7 años - 4 (Experiencia positiva)
Michellebnbdnngegh3 Callaghan
hace 7 años - 5 (Experiencia positiva)
Loved everything about the hotel, staff were very nice an friendly, food was lovely omg just everything was perfect regarding the pool for our 4yr old
Respuesta de FERGUS Club Pineda Splash
Dear Michellebnbdnngegh3, Thank you for your kind comments.We're really happy that you enjoyed your experience with us, specially our staff, food and pool. We hope to see you soon. Kind regards, Hotel Pineda Splash
jonathan doblado carbellido
hace 7 años - 5 (Experiencia positiva)
Hotel encantador, el bufet todo buenisimo, habitaciones muy comodas y todo perfectamente cuidado i diseñado. Piscina y bar perfecto, volveremos sin duda alguna!
Respuesta de FERGUS Club Pineda Splash
Querido Jonathan, Gracias por compartir su comentario con nosotros. Nos enorgullece saber que piensa que nuestro hotel es encantador, el buffet estaba delicioso y que las habitaciones, bar y piscina eran ideales. Esperamos volverlos a ver pronto. Un cordial saludo, Hotel Pineda Splash
Patrick Culliton
hace 7 años - 5 (Experiencia positiva)
This is a great resort for a family. Safe, clean, and the staff are excellent. We attend as a family of 4, plus grandparents; everyone had a great time.
Respuesta de FERGUS Club Pineda Splash
Dear Patrik, Thank you for sharing your experience with us. We are proud to know you are a loyal customer that values our resort, specially our staff. We hope to see you soon. Kind regards, Hotel Pineda Splash
Calvin Marriott
hace 7 años - 4 (Experiencia positiva)
Kamil Krygier
hace 7 años - 4 (Experiencia positiva)
Sean Latham
hace 7 años - 5 (Experiencia positiva)
Jolanta Jania-Kisiel
hace 7 años - 5 (Experiencia positiva)
Malutka miejscowość, bardzo urokliwa. HOTEL ALERGIA - SUPER
Respuesta de FERGUS Club Pineda Splash
Dear Jolanta, Thank you for your feedback. We're really happy that you enjoyed your experience in our charming hotel. We hope to see you soon, Kind regards, Hotel Pineda Splash
Iván Chonquin
hace 7 años - 5 (Experiencia positiva)
Es un hotel con las instalaciones muy nuevas. Grande y agradable. Con varias piscinas ideal para niños. Y el buffet no está mal.
Respuesta de FERGUS Club Pineda Splash
Querido Iván, Muchas gracias por compartir su experiencia con nosotros. Nos hace muy felices saber que le gustaron nuestras instalaciones y que las valora positivamente, sobre todo por las piscinas y buffet. Esperamos volverlos a ver pronto. Un cordial saludo, Hotel Pineda Splash
Pepiko61 Ciro
hace 7 años - 1 (Experiencia negativa)
Tracey Spence
hace 7 años - 5 (Experiencia positiva)
Loved every minute there couldnt fault it in any way so clean & food is amasin
Respuesta de FERGUS Club Pineda Splash
DearTracey, Thank you so much for this comment and for your kind worlds about the food and clean. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day and see you soon ! Hotel Pineda Splash
Target Acquired
hace 7 años - 4 (Experiencia positiva)
Very very clean and up class. The food is goodt but the hotel needs to take a step back and go back to basics with trying to be upper class when most people unlike me have to eat chips for breakfast, lunch and dinner. The entertainment team are great for the kids but not so for adult entertainment.
Respuesta de FERGUS Club Pineda Splash
Hello Target, Thank you for the positive feedback following your visit at our hotel. All our teams are mobilized to satisfy your needs. We are glad to hear about your suggestions, we remain, wich allows us to improve our service. We hope to see you soon again. Kind regards, Hotel Pineda
Blanka Hanáčková
hace 7 años - 5 (Experiencia positiva)
Krásné místo při cestách po Španělsku, kousek od hotelu pláž a moře,bohužel v této době studené
Respuesta de FERGUS Club Pineda Splash
Dear Blanka, Thanks for taking the time to write down your honest experience with us. We are glad to hear that your stay with us was great and that everything was up to your expectations. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you back. Kind regards, Hotel Pineda Splash
One Stop
hace 7 años - 4 (Experiencia positiva)
Children's entertainment not good needs to be longer. Could have theme nights like Spanish dancing. Not a lot of variety for food but nice what was there. Needed other fruits not just melon. Seating round pools very cramped. Hotel clean. Room nice Can only get two alcohol drinks at a time and have to stand in long queue. Hotel in good area and quite with a nice shopping area.Not far from lovely beach and train fares are cheap to Barcelona . Some staff could have been a little more helpful. Kitchen staff lovely. Enjoy your holiday
Respuesta de FERGUS Club Pineda Splash
Thank you for sharing your experience with us. We take note of the duration of the children's entertainment, although we must tell you that we are currently doing themed nights. We are glad to know that you liked the food and we would like to inform you that today there is more variety in both food and fruit. We are sorry that you have been uncomfortable in the pools although we are glad to know that the cleanliness of the hotel and its location have been to your liking. We hope to see you again soon so you can see first-hand the improvements made. Kind regards, Hotel Pineda Splash
Raimonda Gavorkiene
hace 7 años - 4 (Experiencia positiva)
Béla Csaba Krizober Ladányi
hace 7 años - 5 (Experiencia positiva)
Tágas szobák, tisztaság és kiváló személyzet. Hátránya, hogy kicsit távol van a várostól. Ár-érték arányban kitűnő.
Respuesta de FERGUS Club Pineda Splash
Dear Béla, Thanks for your comment, we are delighted to know you're so satisfied with our spacious room, cleanliness, staff and value for money. Although we are sorry to hear that the our location was a bit away from the city for you. We thank you from the bottom of our hearts for these compliments ! See you soon. Kind regards, Hotel Pineda Splash
Sandra Petford
hace 7 años - 4 (Experiencia positiva)
Annemarie Love
hace 7 años - 5 (Experiencia positiva)
Just spent a week at this hotel.. 😊... Can't fault a thing.. We'll definitely come back here.. They catered for everyone - all different ages.. Fabulous hotel!!
Respuesta de FERGUS Club Pineda Splash
Dear Annemarie, Thanks for your kind comment, we are very happy to know you've been conquered by your experience with us. We hope to see you soon again. Kind regards, Hotel Pineda Splash
Magic Tania
hace 7 años - 4 (Experiencia positiva)
Molt be!!
Respuesta de FERGUS Club Pineda Splash
Estimat/ada Magic, Moltes gràcies per compartir la seva experiència a l'Hotel Pineda Splash. Ens complau conèixer que la seva estança va estar positiva i que tot va estar al seu gust. Esperem molt sincerament tornar a veure'ns a l'Hotel Pineda Splash. Cordialment, Hotel Pineda Splash
Manuel Gonzalez Perez
hace 7 años - 5 (Experiencia positiva)
Inmejorable.todo de 10.volveremos.
Юлия Макатович
hace 7 años - 5 (Experiencia positiva)
Josiane Tevenot
hace 7 años - 5 (Experiencia positiva)
Très bon hôtel bien reçu propre repas t beaucoup de choses piscine excelent
Philip Smith
hace 7 años - 4 (Experiencia positiva)
Estefania Colomo
hace 7 años - 3 (Experiencia positiva)
Helena Flores
hace 7 años - 1 (Experiencia negativa)
yolanda vargas
hace 7 años - 4 (Experiencia positiva)
Ne ha encantado! Magnifico para ir con niños, para disfrutar los mayores también, y poder ir con perros es fantástico pk puedes ir con la fsmilia sl completo.
Jesus Deobarro
hace 7 años - 5 (Experiencia positiva)
ariadna laguna García mascaraque
hace 7 años - 5 (Experiencia positiva)
raquel M
hace 7 años - 4 (Experiencia positiva)
Ens ha agragat molt, tot nou i amb bon gust. El problema és que has de deixar l habitació a les 10h i és una mica estressant.
George Wood
hace 7 años - 1 (Experiencia negativa)
You really need to give this place a miss, it's not a four star hotel but a three star, and the food I would rate a two star, uncooked bacon, eggs meat, ant the smallest lamb jop I have ever seen, while they cook food while you wait they have a pile already cooked or not, egg whites not cooked, plus a lot of the food is just warm, soup stays the same until you Finnish it, lunch and dinner, I lived on soup and ate out at night, not good, poolside bar not open, check your brochure for free ice cream because there is none, rooms scarce and a kettle but nothing else, why put a kettle on its own who knows,
Henk Ellenkamp
hace 7 años - 5 (Experiencia positiva)
Goeie hotel, luxe kamers, goede bediening met ontbijt en diner 👍👍😯😯
Alejandro Arias
hace 7 años - 1 (Experiencia negativa)
Horrible, un trato malisimo, a las 10 de la mañana nos vinieron a golpear la puerta que teníamos que abandonar la habitación, nos aseguraron un horario de desayuno que luego no cumplieron tampoco. Nos hablaron mal en recepción y en inglés, conclusión que ni mi familia ni yo volveremos
Maribel Penya
hace 7 años - 1 (Experiencia negativa)
No se merece las 4 estrellas
PILAR BLASI
hace 7 años - 5 (Experiencia positiva)
Perfecto. Piscinas increíbles!!
Monica Riera
hace 7 años - 5 (Experiencia positiva)
De lo mejor que estado en todo en general
Mari Carmen Capilla
hace 7 años - 5 (Experiencia positiva)
Muy bien todo limpieza un 10 todo genial
Loli Pineda
hace 7 años - 5 (Experiencia positiva)
Hotel muy tranquilo y con personal muy atento a todas tus necesidades ideal para familias
Cristina Obrero
hace 7 años - 3 (Experiencia positiva)
Jonathan dai
hace 7 años - 1 (Experiencia negativa)
Anna Glombik
hace 7 años - 5 (Experiencia positiva)
Bardzo miła obsługa, czysty zadbany hotel. Hotel przystosowany dla rodzin z dziećmi, blisko do morza. Serdecznie polecam
Aixa
hace 7 años - 5 (Experiencia positiva)
Sitio agradable, buffet fantástico y piscinas para todos
carles moret
hace 7 años - 4 (Experiencia positiva)
Erika Zeegers
hace 7 años - 2 (Experiencia negativa)
Great room! Nice staff. Breakfast good. Diner Buffet: not good, greasy. If you like screaming, yelling childeren 'playing' outside at night: this is the place. If you like loud karaoke with your British friends: go.If you don't: look for another hotel.
Noelia Jimenez
hace 7 años - 4 (Experiencia positiva)
Recepción de noche súper atentos, instalaciones perfectas y bufet completo
ed cas
hace 7 años - 5 (Experiencia positiva)
Top
Xavi Olive
hace 7 años - 4 (Experiencia positiva)
Myriam Wendel
hace 7 años - 5 (Experiencia positiva)
Espectacular,habitaciones,espacios libres,comedor...la atención un 10 para todos,repetiré seguramente.
Ana Maria Yanguas
hace 7 años - 4 (Experiencia positiva)
Todo esta muy bueno
Kate Watson
hace 7 años - 5 (Experiencia positiva)
We are still at hotel it's lovely and clean staff very friendly. But at the weekend locals French and Spanish take over the hotel the dance floor and the queue to the bar is terrible. Wen u pay for a hotel u exspect to be able to get up have a dance but the dance floor and lobby is packed with locals who aren't even staying in the hotel and playing there dance music and all doing there type of dancing. We had to sit outside all night due to no room and my friends son being picked on a few times by the local kids cummin in which ruin are night the staff did go over to there parents but they were allowed to stayed . So we had to come up to our room as felt very uneasy. Will not b back to this hotel .Been here a week food lovely and staff but that's i wudnt come back here entertainment not gr8 and ends at 11ish look in 4 ward to getting home. And only found out as was complaining about no English tv channels yday hit the audio bottom on remote for tv loads of English tv brill when it's raining . Pity they don't tell u r say in welcome pack how to get English tv I've told more people and they are so thankfull and wonder why staff never told them. So look in 4ward to getting home 😁😁
karine segura
hace 7 años - 3 (Experiencia positiva)
Hôtel très propre Buffet du matin copieux Hôtel très familiale du coup bruillant Le gros problème c'est qu'il faut absolument savoir parler anglais car le personnel ne parle que anglais voir parfois l'Espagnol mais pas un mot de français, très compliqué pour se faire comprendre. Il y a un monsieur pour renseigner sur ce qui a à faire aux alentours mais ne parle lui aussi que l'anglais
EM GC
hace 7 años - 5 (Experiencia positiva)
Fuimos invitados por la organización de la Muestra Nacional de Teatro Amateur y todo fueron atenciones. El hotel es precioso, las habitaciones muy bien decoradas y muy cómodas, con dos terrazas (una en la habitación y la otra en el servicio). En el buffet había de todo, gran variedad de comida sana y muy bien cocinada. Y por parte del personal del hotel tuvimos una atención exquisita, de hecho a la chica de recepción le tuvimos que pedir un par de favores (somos un poco despistados) y fue muy amable. Sin duda si volvemos a ir a Pineda, volveremos al hotel Alegría. Mucha gracias por todo!!
Mireia Crusat Casanovas
hace 7 años - 5 (Experiencia positiva)
Hotel grandioso. Con 3 piscinas. Aproveché una oferta fuera de temporada y resulta super económico. Personal muy atento. Habitación un poco estrecha pero con balcón y un baño muy amplio. Decoración en tonos claros, minimalista, muy relajante. Personal amable. Desayunos y cenas tipo bufet con gran variedad.
CAL MET
hace 7 años - 4 (Experiencia positiva)
Antonia Marzo Zumba
hace 7 años - 3 (Experiencia positiva)
Gonzalo Barrena
hace 7 años - 5 (Experiencia positiva)
Es un hotel estupendo y la comida fenomenal,tiene de todo y está muy limpio, un 10
tane loiseau
hace 7 años - 4 (Experiencia positiva)
Très belle découverte , personnelle très agréable . On y mange très bien avec un grand choix Les chambres sont très confortables et très propre merci pour leur accueil je recommande
Burrasca Riera
hace 7 años - 4 (Experiencia positiva)
Mol bona cualitat preu
Ivan Fuentes Ramos
hace 7 años - 5 (Experiencia positiva)
[email protected] Bukhtaeva
hace 7 años - 5 (Experiencia positiva)
Maria Vidal
hace 7 años - 5 (Experiencia positiva)
michel miche
hace 7 años - 4 (Experiencia positiva)
Tres belle decouvertes bon etablissement
Bruno Canovaz
hace 7 años - 5 (Experiencia positiva)
Ramon Xapelli
hace 7 años - 5 (Experiencia positiva)
Juan Carlos Mediavilla
hace 7 años - 4 (Experiencia positiva)
personal muy amable y todo restaurado hace un año
Respuesta de FERGUS Club Pineda Splash
Querido Juan Carlos, Muchas gracias por compartir su maravillosa experiencia con nosotros y con el resto de huéspedes. Nos alegra conocer que tuvo una gran estancia llena de maravillosos recuerdos. Trabajamos a diario para ofrecer un buen servicio y por ello nos enorgullece saber que el personal estuvo a la altura. Esperamos verle de nuevo en Hotel Pineda Splash para revivir toda su experiencia. Muy cordialmente, Hotel Pineda Splash
Begoña Lopez Rodriguez
hace 7 años - 4 (Experiencia positiva)
배문희
hace 7 años - 5 (Experiencia positiva)
깔끔하고 현대적인건물로 시설은좋음
Respuesta de FERGUS Club Pineda Splash
Dear 배문희, Thanks for taking the time to write down all your experience in Hotel Pineda Splash. We are so glad to hear that your stay with us was perfect and that you were able to enjoy our cleanliness and the installations of Hotel Pineda Splash. We really hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regrads, Hotel Pineda Splash
Teresa Lopez
hace 7 años - 5 (Experiencia positiva)
Nos está gustando mucho. En recepción nos han ofrecido una copa de cava de bienvenida. Las piscinas son fantásticas. Las camas muy comodas. Y el Buffet muy bueno. Repetiremos
Respuesta de FERGUS Club Pineda Splash
Querida Teresa, Muchas gracias por compartir su experiencia con nosotros. Nos alegra escuchar que disfrutó de su estancia y que los servicios ofrecidos fueron de su agrado. Trabajamos a diario para ofrecer una buena estanca a todos nuestros huéspedes, por ello nos enorgullece saber que nuestras instalaciones y comida han estado a su gusto. Esperamos volver a verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
noelia costa
hace 7 años - 5 (Experiencia positiva)
Carme Fabregat Calandria
hace 7 años - 5 (Experiencia positiva)
Lo
MIRIAM Rc
hace 7 años - 5 (Experiencia positiva)
Hotel de nueva construcción con unas piscinas expectaculares y el buffet excelente. Hotel para familias.
Respuesta de FERGUS Club Pineda Splash
Querida Miriam, Muchas gracias por compartir su honesta experiencia con nosotros. Nos alegra conocer que considera nuestras instalaciones y buffet dos aspectos a destacar de su estancia, puesto que trabajamos a diario àra qie todos estos pequeños detalles marquen la diferencia. Le esperamos el año próximo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Gregorio Ruiz Ramos
hace 8 años - 4 (Experiencia positiva)
Muy buena cama. Las comidas muy buenas y variadas.
Respuesta de FERGUS Club Pineda Splash
Querido Gregorio, Muchas gracias por tomar parte de su tiempo a compartir su experiencia en Google.com con el resto de huéspedes. Nos complace saber que su estancia estuvo marcada por nuestro servicio de restaurante y nuestras camas. Su comodidad es nuestro principal objetivo, por ello nos alegra saber que fue su caso y que pudo disfrutar de unas muy agradables vacaciones de la mano de Hotel Pineda Splash. Esperamos verle de nuevo muy pronto, puesto que siempre es un placer darles la bienvenida en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Mario Gomez
hace 8 años - 5 (Experiencia positiva)
Hotel familiar.. Trabajadores muy atentos y amables y habitaciones perfectas. Admiten mascotas y la comida estupenda. Es bufete pero de una gran calidad. Hemos quedado muy contentos. Volveremos
Respuesta de FERGUS Club Pineda Splash
Querido Mario, Muchas gracias por la confianza aportada a Hotel Pineda Splash. Nos alegra saber que disfrutaron tanto de sus vacaciones que quieren volver a visitarnos. Para nosotros es muy importante leer todas sus experiencias y en su caso nos complace conocer que todo estuvo a su gusto y que tanto nuestras instalaciones como el trato del personal y nuestro buffet estuvieron a la altura. Les esperamos en el año próximo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Angelina George
hace 8 años - 5 (Experiencia positiva)
Amazing rooms weird paintings tho and the lobby smells like the beach
Respuesta de FERGUS Club Pineda Splash
Dear Angelina, Thanks for sharing your honest experience with us and the other guests. It is a pleasure to see that everything was to your liking and that you were able to enjoy your perfect holiday in Hotel Pineda Splash. We hope to see you again soon. Kind regards, Hotel Pineda Splash
Albert Suñe
hace 8 años - 5 (Experiencia positiva)
Excelente
Respuesta de FERGUS Club Pineda Splash
Querido Albert, Muchas gracias por compartir su impresión respecto su estancia en Hotel Pineda Splash. Nos alegra leer que disfrutó de su estancia hasta considerarla como una experiencia excelente. Una experiencia así hay que repetirla, así que le esperamos en Hotel Pineda Splash para darle la bienvenida de nuevo. Muy cordialmente, Hotel Pineda Splash
Kayleigh Newbury
hace 8 años - 5 (Experiencia positiva)
Just returned from a weekend away here with my husband daughter and her friend and we couldn't be happier with our stay lovely place immaculately clean, staff welcoming and accomodating, 3 choices of pools all beatiful, food was delicious and lots of variety I think most rooms have a pool view and are spotlessly clean and modern,all in all a lovely place we will most certainly stay again.
Respuesta de FERGUS Club Pineda Splash
Dear Kayleigh, Thanks for taking the time to share your honest experience with us and the other guests in Google.com. We are glad to hear that everything in your stay was to your liking and that specially our installations, the variety of food and the service offered by our staff was up to your expectations. We work hard to improve every day, and we are so proud to know that in your case you enjoyed your fantastic holiday in Pineda de Mar. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you. Kind regards, Hotel Pineda Splash
Marija Sutic
hace 8 años - 5 (Experiencia positiva)
Bilo je super
Respuesta de FERGUS Club Pineda Splash
Dear Marija, Thanks for taking the time to share your opinion towards your experience with us. We are glad to know that you had a great stay in Hotel Pineda Splash and that you find it super. We wait to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Evan Crooks
hace 8 años - 5 (Experiencia positiva)
Eva Maria López Segura
hace 8 años - 5 (Experiencia positiva)
Sharmaine Martin
hace 8 años - 2 (Experiencia negativa)
Even tho it was in December and it was still warm and fresh the air con in the hotel was permanently on so as it wasn't sun shining all day going in and out of the cold lift gave people a bad flu. My whole family came down with the flu just before our return but my 80 year old grandmother couldn't shake it off as fast as the rest of us. It was a shame as the break was actually for her for Christmas and she came back so sick that she couldn't come out the house for 3 months after because it developed into an infection etc.
Respuesta de FERGUS Club Pineda Splash
Dear Sharmaine Martin, We are sorry to hear that your stay in our establishment was under your expectations. We work hard to improve our service, so we take note about your comment and we will have it in mind for future improvements. If you want to give us a second chance, we will be glad to welcome you in our Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Cesar Alegria
hace 8 años - 5 (Experiencia positiva)
Personal muy amable, sitio limpio, buena comida , fuera ruidos relax 100x100
Respuesta de FERGUS Club Pineda Splash
Querido Cesar, Muchas gracias por compartir con nosotros su honesta experiencia en nuestro establecimiento. Para todo el equipo de Hotel Pineda Spalsh, es una alegria conocer que la limpieza y la comida estuvieron a su gusto y le permitieron disfrutar de sus vacaciones en Pineda de Mar. Del mismo modo, nos complace saber que el trato del personal estuvo a la altura, puesto que nuestro principal objetivo es su comodidad en nuestro hotel. Esperamos volver a darles la bienvenida en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Santiago Martínez
hace 8 años - 5 (Experiencia positiva)
Muy agradable todo maravilloso
Respuesta de FERGUS Club Pineda Splash
Querido Santiago, Muchas gracias por la confianza depositada en Hotel Pineda Splash. Para nosotros es un placer conocer que considera su estancia como muy agradable y que todo estuvo a su gusto. Esperamos muy sinceramente recibirle de nuevo en nuestro hotel. Muy cordialmente, Hotel Pineda Splash
cindy alfaro
hace 8 años - 5 (Experiencia positiva)
Me encanta! Buena ubicación, servicio y excelentes precios :)
Respuesta de FERGUS Club Pineda Splash
Querida Cindy, Muchas gracias por compartir su fantastica experiencia con nosotros y con el resto de huéspedes. Nos complace conocer que su estancia fue maravillosa y que la ubicación y el servicio ofrecido le permitió disfrutar de nuestro establecimiento. Uno de nuestros principales objetivos es garantizar un servicio excepcional a un precio asequible, y por ello nos alegra leer que en su caso fue así. Esperamos volver a verla muy pronto en Hotel Pineda Splash para poder ver todas las mejoras realizadas y volver a repetir una experiéncia única e inigualable. Un cordial saludo, Hotel Pineda Splash
Кристина Колчина
hace 8 años - 5 (Experiencia positiva)
mayra gallur
hace 8 años - 5 (Experiencia positiva)
Nos ha encantado
Respuesta de FERGUS Club Pineda Splash
Querida Mayra, Muchas gracias por su comentario. Nos alegra saber que disfrutó de su estancia, puesto que nuestro principal objetivo es su comodidad y satisfacción. Esperamos verla de nuevo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Marijke Raven
hace 8 años - 5 (Experiencia positiva)
Maria Piernagorda Gras
hace 8 años - 5 (Experiencia positiva)
Núria Olmos Pagès
hace 8 años - 5 (Experiencia positiva)
Daniel Busquets
hace 8 años - 5 (Experiencia positiva)
Laiba Arshad
hace 8 años - 5 (Experiencia positiva)
Fantastic hotel a real gem staf very friendly. Food is really good the whole hotel is clean and welcoming. Child and pet friendly would definitely come again x
Respuesta de FERGUS Club Pineda Splash
Dear Laiba, Thanks for your comment and for these beautiful words. We are so happy to know that you find your stay excellent and that the service offered by our staff, the food and the cleanliness were all up to your expectatives. We wait you in Hotel Pineda Splash fornext time. Kind regards, Hotel Pineda Splash
Geeve Kannan
hace 8 años - 5 (Experiencia positiva)
As soon as we walked in, we were welcomed by the friendly reception staff who were extremely helpful throughout our entire stay. Alebeit the rooms being on the smaller side, they were very nice, well decorated and clean. The food had a lot of variety and the menu would change every day. All the waiters and seating staff in the resturatant area are extremely nice and go the extra mile to help you. The entertainment team was the highlight of our visit and work very hard and have interesting games and competitions to keep everyone (Adults and children included) entertained throughout the day. The surrounding area is fairly nice and a beach only a 5 min walk away. Entertainment at the hotel is plentiful, which includes an arcade area, computer room for teens and two pools with plenty of sunbeds. Would highly recommend for families.
Respuesta de FERGUS Club Pineda Splash
Dear Krew, Thanks for sharing your beautiful and unique experience in our Hotel Pineda Splash. We are so happy to know that everything was to your liking and that all the service offered was up to your expectatons. From the Hotel Pineda Splash team, we work hard every day to try to guarantee your satisfaction and comodity, so it is so pleasant to hear that it was your case. We honestly hope to welcome you again in Hotel Pineda Splash, it is always a pleasure to see you again. Kind regards, Hotel Pineda Splash
Ana L.
hace 8 años - 4 (Experiencia positiva)
Hotel moderno. Las instalaciones son increibles,lastima que todavia no bos pudieramos bañar. Han cambiado comida del restaurante,muy bueno. Echamos de menos la mesa de chuches para niños de otras veces...
Respuesta de FERGUS Club Pineda Splash
Querida Ana L., Muchas gracias por compartir su experiencia a cerca de su estancia en Hotel Pineda Splash. Nos complace saberq ue tuvo una muy agradable estancia marcada sobretodo, por la modernidad del establecimiento, sus instalaciones y la variedad y calidad de nuestra comida. Por otro lado, desde Hotel Pineda Splash trabajamos a diario con el principal objetivo de garantizar su satisfacción y comodidad. Por ello, tomamos nota de su comentario para tenerlo en cuenta de caras a futuras mejoras. Esperamos volver a verla muy pronto en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Ian Furlong
hace 8 años - 3 (Experiencia positiva)
The hotel is a lovely hotel, clean and well equipped but, this hotel has large parties of teenagers on school trips, there must be at least 200 here as I write, tie this in with some of the worst acoustic properties ever in a hotel, and the above little cherubs not going to bed till 3am and back up at 7 am makes for a very very noisy sleeping experience..
Respuesta de FERGUS Club Pineda Splash
Dear Ian, Thanks for you kind words and for sharing with us your impressions about your stay in Hotel Pineda Splash. We are glad to hear that your stay was correct and that the cleanliness of the hotel and our installations were up to your expectations. However, we are sorry to know that you had any inconvenience with the teenagers during your stay. When there is a problem with noise or these kind of problems, we always recommend to inform it in the reception, as we can try to find some solutions, like for example, a change of a room (subject to availability). We hope to see you again in Hotel Pineda Splash in order to see that it was a punctual fact. Kind regards, Hotel Pineda Spalsh
Paul Rios
hace 8 años - 5 (Experiencia positiva)
El hotel está nuevo. Las habitaciones son grandes y las camas cómodas. La comida del buffet está muy bien y no resultó especialmente cara. La atención de los camareros muy buena. Tiene actividades para los niños. El bar es muy agradable para tomar algo. La pena fue que no hacía muy buen tiempo y no pudimos disfrutar de las piscinas. Lo único malo el pueblo. Pineda no es precisamente el más bonito de la zona
Respuesta de FERGUS Club Pineda Splash
Querido Paul, Muchas gracias por tomar parte de su tiempo a compartir su estancia en Google.com con el resto de huéspedes. Nos alegra saber que nuestras instalaciones y la comida del establecimiento estuvieron a su gusto. De la misma manera, nos enorgullece leer que la atención recibida por nuestro personal le ayudó a crear un recuerdo inmejorable. Esperamos verla de nuevo en Hotel Pineda Splash y que esta vez, el tiempo le permita disfrutar al máximo de su estancia. Muy cordialmente, Hotel Pineda Splash
Ernest Giralt
hace 8 años - 1 (Experiencia negativa)
Andrea Sebastiani3
hace 8 años - 4 (Experiencia positiva)
Sam Cstar
hace 8 años - 5 (Experiencia positiva)
Everything there is so nice and clean and absolutely stunning. The staff is very friendly and are very understanding of foreign travelers
Respuesta de FERGUS Club Pineda Splash
Dear Sam, Thanks for the confidence and for write down your experience in our establishment. It is great so know that your experience was unique and that the cleanliness and the service offered by our staff was to your liking. For us, it is so important to make you feel as home in our hotel, so that is the reason why we are happy to read that everything was perfect. We hope to see you again in Hotel Pineda Splash to create new special memories. Kind regards, Hotel Pineda Splash
Alessandro Gruosso
hace 8 años - 5 (Experiencia positiva)
Colazione ottima e abbondante! Camere spaziose pulite e confortevoli, bagni al top. Esperienza super positiva. Piccola nota negativa: difficoltà di parcheggio.
Respuesta de FERGUS Club Pineda Splash
Dear Alessandro, Thanks for sharing your opinion with us. We are so glad to hear that your experiene in our establishment was super positive. We work hard every day to try to offer the best service possible taking care of all the little details as the rooms, the variety of food or the service that we offer, so it is so pleasant to know that in your case it was all to your liking. Regarding the parking, now we count with one parking that it's subject to availability and has an extra cost. So, it is necessary to ask at your arrival if there is a place available. In case there is not, then from the reception they will inform about some places where you are able to park the car. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you back in our hotel. Kind regards, Hotel Pineda Splash
Benito TRINIDAD
hace 8 años - 3 (Experiencia positiva)
F.L Garcia Cegarra
hace 8 años - 3 (Experiencia positiva)
Comida correcta, personal muy bien,el agua muy cara... para 4 estrellas le falta media estrella... conclusión..correcto..
Respuesta de FERGUS Club Pineda Splash
Querido F.L Garcia Cegarra, Muchas gracias por compartir su experiencia con nosotros en Hotel Pineda Splash. Nos complace conocer que la comida y el personal estuvieron a su gusto y que nos considera una buena opción para sus vacaciones. Esperamos tener el placer de volver a recibirles en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Rubi Cisneros
hace 8 años - 4 (Experiencia positiva)
Fuimos al hotel por semana Santa. Las instalaciones modernas y bien equipadas. El servicio es muy bueno. Nosotros no fuimos con niños pero es un buen lugar para ellos, hay una piscina grande con toboganes y además hay actividades durante todo el día para que los niños no se aburran. La comida del buffet ha estado bien pero me habría gustado un poco más de variedad. Lo que no me ha gustado ha sido que en nuestra habitación de la tarcera planta se escuchaba todo lo que hacian los de la habitación de arriba. Cuando se duchaban o tiraban de la cadena se escucha como si estuviese justo al lado. En resumen, el hotel muy bien, lo recomiendo
Respuesta de FERGUS Club Pineda Splash
Querida Rubi, Muchas gracias por la confianza depositada en Hotel Pineda Splash y por dedicar parte de su tiempo a compartir su experiencia con nosotros en Google.com. Nos alegra saber que tuvo una agradable estancia en nuestro establecimiento y que tanto nuestras instalaciones como el servicio ofrecido por nuestro personal le permitieron disfrutar de sus vacaciones en Pineda de Mar. Del ismo modo, trabajamos a diario para mejorar nuestro servicio y garantizar así una buena estancia, por ello agradecemos saber que la comida fue correcta. En relación al ruido y a la variedad, siempre recomendamos informar de cualquier inconveniente con el que se puedan encontrar para poder solucionarlo con la mayor brevedad posible. Esperamos muy sinceramente volver a verle en el año próximo en Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Dani Balle
hace 8 años - 4 (Experiencia positiva)
Una experiencia global muy buena. El hotel moderno, limpio y el buffet de buena calidad.
Respuesta de FERGUS Club Pineda Splash
Querida Dani, Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra saber que disfrutó de sus vacaciones en Pineda de Mar y que tanto la limpieza como la calidad del buffet contribuyeron a ellos. Para nosotros es muy importante leer todos los comentarios de nuestros huéspedes para poder tener una mejora continua, de manera que nos complace saber que en su caso tuvo una fantástica estancia. Esperamos verle en Hotel Pineda Splash de nuevo, siempre es un placer verle de nuevo. Un cordial saludo, Hotel Pineda Splash
Jonathan Maestre
hace 8 años - 5 (Experiencia positiva)
Hotel excelente.Muy limpio, acogedor, personal excepcional, instalaciones inmejorables
Respuesta de FERGUS Club Pineda Splash
Querido Jonathan, Muchas gracias por compartir con el resto de huéspedes su maravillosa experiencia en Hotel Pineda Splash. Nos alegra conocer que tanto la limpieza como nuestras instalaciones estuvieron a su gusto, puesto que trabajamos a diario para poder garantizar una muy buena estancia a nuestros huéspedes- Del mismo modo, estamos especialmente orgullosos de sus hermosas palabras sobre el trato recibido por nuestro personal. Esperamos volver a darles la bienvenida de nuevo en Hotel Pineda Splash, puesto que siempre es un placer volver a verles. Muy cordialmente, Hotel Pineda Splash
Sergi E.
hace 8 años - 5 (Experiencia positiva)
Muy chulo para venir con nenes. Les encantará. Bravo por el equipo de animación se lo curran que da gusto.Todo reformado y muy nuevo.
Respuesta de FERGUS Club Pineda Splash
Querido Sergi, Muchas gracias por la confianza en nuestro Hotel Pineda Splash y por compartir su maravilloso comentario con el resto de huéspedes. Nos alegra saber que la animación le permitió disfrutar de una maravillosa estancia en nuestro hotel y que tanto usted como sus niños pudieron disfrutar de todas nuestras actividades. En segundo lugar, queremos agradaecerle sus palabras hacia el trabajo realizado por nuestro departamento de animación, le garantizamos que le haremos llegar sus amables palabras. Esperamos verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Marina Ledgard
hace 8 años - 5 (Experiencia positiva)
De momento lo tuene todo. Limpieza, confort, trato....
Respuesta de FERGUS Club Pineda Splash
Querida Marina, ¡Que bonitas palabras! Nos complace saber que disfrutó de sus vacaciones en Pineda de Mar de la mano de Hotel Pineda Splash, y que tanto la limpieza como el trato estuvieron a su gusto. Esperamos verle muy pronto en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Constantí Sierra Llorca
hace 8 años - 5 (Experiencia positiva)
Es un lugar muy bonito,moderno i agradable lo recomiendo.(muy buena comida i personal muy amable).
Respuesta de FERGUS Club Pineda Splash
Querido Constantí, Gracias por tan bonitas palabras y por la confianza depositada en nuestro establecimiento. Todo el equipo de Hotel Pineda Splash trabaja a diario con el principal objetivo de garantizar su máxima comodidad, es por ello que nos alegra saber que su estancia fue perfecta, especialmente por la comida y el servicio ofrecido por el personal. Esperamos volver a verles muy pronto en Hotel Pineda Splash. Muy cordial mente, Hotel Pineda Splash
sophie PIAUD
hace 8 años - 3 (Experiencia positiva)
Mahamadou Camara
hace 8 años - 3 (Experiencia positiva)
Josep touretas
Janet Hampson
hace 8 años - 5 (Experiencia positiva)
M. Mik
hace 8 años - 5 (Experiencia positiva)
carolina adorno
hace 8 años - 5 (Experiencia positiva)
Aracely Corridor
hace 8 años - 1 (Experiencia negativa)
Jim Lennon
hace 8 años - 4 (Experiencia positiva)
Nice hotel good food
Respuesta de FERGUS Club Pineda Splash
Dear Jim, Thank you for sharing your experience and your sensations about our establishment. We are happy to know that you consider our establishment as a good hotel with good food, as are two things we work daily for. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Dave Grimson
hace 8 años - 5 (Experiencia positiva)
Amazing holiday would definitely return, lovely food choice lovely staff..the only 1 slight negative was the sunbeds didn't seem to be quite enough for everyone on some days. But overall holiday was amazing. WOULD RECOMMEND
Respuesta de FERGUS Club Pineda Splash
Dear Dave, Thanks for your comment. We are glad to know that you enjoyed your stay and that the food and the kindness of our staff helped you to have a great stay. However, we are sorry to know that you had some problems with the sunbeds, we write down your comment, and we will have in mind your suggestion for future improvements. We hope to welcome you again soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
robert morton
hace 8 años - 5 (Experiencia positiva)
Great hol were off again to same holiday hotel that's 3 times nice short flight to here .
Respuesta de FERGUS Club Pineda Splash
Dear Robert, Thanks for the confidence in our Hotel Pineda Splash. We are so happy to hear that you enjoyed your experience in our establishment and that everything was correct and up to your expectations. We hope to see you soon again. Kind regards, Hotel Pineda Splash
Lucia Dos santos
hace 8 años - 4 (Experiencia positiva)
Rabia
hace 8 años - 4 (Experiencia positiva)
jose miguel benedi moreno
hace 8 años - 5 (Experiencia positiva)
Chemical S
hace 8 años - 5 (Experiencia positiva)
Hotel recien reformado ...excelente todo
Respuesta de FERGUS Club Pineda Splash
Querido Sergi, Gracias por tomar parte de su tiempo a compartir su experiencia con nosotros. Para nosotros es muy importante conocer todas las opiniones de nuestros huéspedes, para poder localizar las futuras mejoras a realizar. Nos alegra saber que la reciente reforma permitió que tuviera una estancia excelente. Esperamos volver a verle en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Diego Silgado
hace 8 años - 5 (Experiencia positiva)
Es un buen sitio para pasar unas buenas vacaciones
Respuesta de FERGUS Club Pineda Splash
Querido Diego, Muchas gracias por compartir su honesta experiencia en nuestro establecimiento. Nos alegra saber que tuvo una muy agradable estancia en Hotel Pineda Splash y que nos considera un buen lugar para venir de vacaciones. Comentarios como el suyo nos animan a seguir mejorando a diario. Esperamos darle la bienvenida de nuevo en Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Montse Martos Molina
hace 8 años - 3 (Experiencia positiva)
Maria nicula ciopa
hace 8 años - 4 (Experiencia positiva)
Valer Marian Oltean
hace 8 años - 4 (Experiencia positiva)
Pili M.g.
hace 8 años - 5 (Experiencia positiva)
Teresa Cabasés Latorre
hace 8 años - 4 (Experiencia positiva)
Agradable acogedor bonito a pesar de mucha gente no agobiante
Respuesta de FERGUS Club Pineda Splash
Querida Teresa, Muchas gracias por la confianza depositada en nuestro establecimiento. Nos complace saber que su estancia fue buena y que pudo disfrutar de sus vacaciones de la mano de Hotel Pineda Splash. Nos alegra saber que nos considera un lugar agradable y acogedor para alojarse, puesto que trabajamos a diario para garantizar una buena estancia a todos nuestros huéspedes. Esperamos volver a darle la bienvenida a Hotel Pineda Splash. Un cordial saludo, Hotel Pineda Splash
Evelyne Peaucellier
hace 8 años - 4 (Experiencia positiva)
Rita Marchetti
hace 8 años - 5 (Experiencia positiva)
Maria Aguila
hace 8 años - 3 (Experiencia positiva)
Marykarmen Espriu
hace 8 años - 4 (Experiencia positiva)
El personal encantador, la limpieza un diez, pero fui para pasar la Nochevieja y hubo muchos detalles que no me gustaron. En su favor tengo que decir que era la primera vez que la organizaban.
Respuesta de FERGUS Club Pineda Splash
Querida Marykarmen, Muchas gracias por compartir con el resto de huéspedes su experiencia en Hotel Pineda Splash. Nos alegra conocer que el servicio ofrecido por nuestro personal y la limpieza del establecimiento estuvieron a la altura de sus expectativas. Sin embargo, lamentamos conocer que hubo detalles que no le gustaron. Para nosotros es muy importante conocer las diferentes experiencias de nuestros huéspedes y sus sugerencias para así poder tenerlas en cuenta de caras a futuras mejoras. Así pues, tomamos nota de su comentario para tenerlo en cuenta en un futuro próximo. Un saludo, Hotel Pineda Splash
Gilles Marchetti
hace 8 años - 5 (Experiencia positiva)
Magnifique hôtel,cuisine délicieuse, je recommande
Respuesta de FERGUS Club Pineda Splash
Cher Monsieur Marchetti, merci beaucoup pour votre commentaire positif et la recommandation de notre hôtel! Nous sommes ravis d'apprendre que vous ayez été content avec notre cuisine. Nous espérons avoir un jour le plaisir de vous acceuillir à nouveau dans notre hôtel. Cordialement, Jasmin de la réception Hotel Pineda Splash
Lalla Trevisi
hace 8 años - 5 (Experiencia positiva)
Ottimo hotel , moderno, organizzato , pulito, personale disponibile e molto professionale , bravi bravi
Respuesta de FERGUS Club Pineda Splash
Dear Lalla, Thanks for the confidence in our establishment and for taking the time to write down your honest experience in Hotel Pineda Splash. All the team from Hotel Pineda Splash works hardly every day in order to try to offer the best service possible, and it is so comforting to know that we were up to your expectations and that everything was to your liking. Comments like yours help us to continue improving. We really see you again in our Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Rosa Cano Campos
hace 8 años - 5 (Experiencia positiva)
Todo excelente, volveremos!!! Gracias por todo
Respuesta de FERGUS Club Pineda Splash
Querida Rosa, ¡Que bonito comentario! Todo nuestro equipo trabaja a diario con el principal objetivo de garantizar una maravillosa estancia a nuestros huéspedes, teniendo en cuenta cada pequeño detalle de la misma. Por ello estamos agradecidos de saber que su estancia fue perfecta y que ya mira por la siguiente estancia. Nos vemos muy pronto de nuevo en Hotel Pineda Splash. Un saludo, Hotel Pineda Splash
Carole Thorpe
hace 8 años - 5 (Experiencia positiva)
Fantastic holiday 😀😀
Respuesta de FERGUS Club Pineda Splash
Dear Carole, Thanks for taking the time to write down your experience with us. We are happy to know that you enjoyed your days in Pineda de Mar and that our establishment helped you to have a fantastic holiday. We hope to see you again in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Susan Ore
hace 8 años - 5 (Experiencia positiva)
Lovely decor and good food. Helpful staff
Respuesta de FERGUS Club Pineda Splash
Dear Susan, Thanks for taking the time to share your honest experience in Hotel Pineda Splash. We are glad to hear that you enjoy our decorations and the food, as we work hard to try to offer the best service possible. Also, we are happy to know that the service offered by our staff was up to your expectations, our aim is always try to guarantee fantastic holiday, so it is good to see that it was your case. We really hope to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Joan Rubió
hace 8 años - 5 (Experiencia positiva)
Muy bien y personal 10
Respuesta de FERGUS Club Pineda Splash
Querido Joan, Gracias por compartir su experiencia con nosotros y por la confianza depositada en nuestro establecimiento. Nos complace conocer que su estancia con nosotros fue de 10 y que el servicio ofrecido por el personal del hotel cumplió con sus expectativas. Todo el equipo de Hotel Pineda Splash trabaja diariamente con el principal objetivo de garantizar unas muy buenas vacaciones a nuestros huéspedes, por ello nos alegra saber que fue su caso. Esperamos volver a verle muy pronto en Hotel Pineda Splash, siempre es un placer recibirles de nuevo. Un cordial saludo, Hotel Pineda Splash
Bert Kater
hace 8 años - 5 (Experiencia positiva)
Loretta Ferrari
hace 8 años - 5 (Experiencia positiva)
clotilde gonzalez-brasil
hace 8 años - 5 (Experiencia positiva)
Sara Windfield (sso.sarawindfield)
hace 8 años - 5 (Experiencia positiva)
kenny smith
hace 8 años - 5 (Experiencia positiva)
Great hotel
Respuesta de FERGUS Club Pineda Splash
Dear Kenny, Thanks for write down your honest experience with us. We are happy to know that you consider our establishment as a great hotel. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Alex Gil
hace 8 años - 1 (Experiencia negativa)
Boring
Respuesta de FERGUS Club Pineda Splash
Dear Alex, Thanks for the confidence in our establishment. We are sorry to hear that your stay in Hotel Pineda Splash was not up to your expectations. We work hard to try to offer the best service possible, and during all these years and following all your recommendations we made some improvements. If you want to give us a second chance, we will be glad to welcome you again. Yours sincerely, Hotel Pineda Splash
Susana Naranjo
hace 8 años - 5 (Experiencia positiva)
Ideal para ir con niños.
Respuesta de FERGUS Club Pineda Splash
Querida Susana, Muchas gracias por compartir su experiencia con nosotros con el resto de los huéspedes en Google.com. Uno de nuestros principales objetivos es garantizar una buena estancia no solamente a los adultos sino sobretodo a los más pequeños, ofreciendo una ámplia variedad de actividades infantiles. Esperamos volver a recibirles muy pronto en hotel Pineda Splash para poder seguir disfrutando de nuestra animación y actividades. Un saludo, Hotel Pineda Splash
Wayne Smith
hace 8 años - 5 (Experiencia positiva)
Excellent had a great holiday there
Respuesta de FERGUS Club Pineda Splash
Dear Wayne, Thanks for sharing your expierence with the other guests. We are so happy to hear that you had an excellent holiday in Pineda de Mar and that the Hotel Pineda Splash and the service that it offered were up to your expectations. We really hope to see you soon again in Hotel Pineda Splash, as it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Nuri García
hace 8 años - 3 (Experiencia positiva)
Alberto Ramos Castro
hace 8 años - 5 (Experiencia positiva)
M. Garcia.
hace 8 años - 4 (Experiencia positiva)
Davinia Davies
hace 8 años - 5 (Experiencia positiva)
Lovely friendly family fun hotel 200 mts from the beach. Excellent choice of food and lovely staff. Great animations team in the kids club. Newly refurbished in April 2017 clean modern styling. Lots of on street parking if you are driving here or hiring a car. 3 pools- pool at the front is a quieter traditional pool with disabled access and a small paddling pool. Pool on the roof is a small splash pool adult only zone Pool by the main bar is a fun splash pool with slides and depths of water from tots to teenagers
Respuesta de FERGUS Club Pineda Splash
Dear Davinia, Thanks for taking the time to share your comment about your experience in Hotel Pineda Splash. We are glad to hear that you enjoyed your stay with us and that all was up to your expectations. It is so important for us to hear that the location, the friendly staff or the entertaintment service helped you to have such a fantastic holidays. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Ruben Garcia Clemente
hace 8 años - 5 (Experiencia positiva)
Oktavian Marulea
hace 8 años - 5 (Experiencia positiva)
Súper
Respuesta de FERGUS Club Pineda Splash
Dear Oktavian, Thanks for taking the time to share your honest experience in Hotel Pineda Splash. We are glad to know that you enjoyed your stay in Pineda de Mar and that you find our establishment a super hotel. We work hard to offer a great service, so we are happy to hear that it was your case. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Anna Chrzanowska
hace 8 años - 4 (Experiencia positiva)
Johan Skarpnord
hace 8 años - 2 (Experiencia negativa)
Lindsey Troost
hace 8 años - 3 (Experiencia positiva)
jorge monrey
hace 8 años - 5 (Experiencia positiva)
Amazing
Respuesta de FERGUS Club Pineda Splash
Dear Jorge, Thanks for your comment. We are happy to hear that your stay was amazing and that you were able to enjoy your holiday. For us it is so important to know your experiences and it is so pleasant to hear that it was perfect. We hope to see you soon in Hotel Pineda Splash, it is always a pleasure to welcome you again. Kind regards, Hotel Pineda Splash
Estanis Artal
hace 8 años - 5 (Experiencia positiva)
Hotel recién reformado en 2017, muy bonito, moderno y empleados súper amables. animación para niños y complejo de piscinas con varios toboganes. zona de relax con hamacas y camas, y pequeño spa, al aire libre. Buffet libre con buena comida. para familias es perfecto.
Respuesta de FERGUS Club Pineda Splash
Querida Estanis, Muchas gracias por la confianza depositada en nuestro Hotel Pineda Splash. Nos alegra saber que tuvo una muy agradable estancia marcada por el buen trato recibido por todo nuestro personal. Además, nos complace conocer que nuestras instalaciones y el servicio de animación estuvieron a su gusto, puesto que trabajamos diariamente para ofrecer una ámplia oferta de actividades. Esperamos volver a verle muy pronto en nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Christine Soons
hace 8 años - 5 (Experiencia positiva)
Volledig gerenoveerd hotel. Mooie schone kamers, niet ruim maar alles aanwezig. Grote badkamer. Geweldig eten, alles in buffet en ook koks die direct voor je eten klaarmaken. Mooie zwembaden met rondom ligstoelen. Personeel is super.....
Respuesta de FERGUS Club Pineda Splash
Dear Christine, Thanks for taking the time to share your honest opinion in Google.com. We are so happy to hear that you enjoyed your stay in Hotel Pineda Splash and that the cleanliness of the rooms, the food, our installations and the staff helped you to have fantastic holidays in Pineda de Mar. From Hotel Pineda Splash we always try to take care about all the little details that can change your experience with us, so we are glad to know that it was your case and that we re in the right way. We hope to see you again, it is always a pleasure to welcome you in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Julian Fernandez
hace 8 años - 5 (Experiencia positiva)
Joan Manel Ripolles Batet
hace 8 años - 5 (Experiencia positiva)
Un hotel agradable, familiar con un buffet de comidas muy bueno comida de calidad.
Respuesta de FERGUS Club Pineda Splash
Querido Joan, Gracias por la confianza depositada en nuestro establecimiento y por tomar su tiempo para compartir su experiencia con nosotros. Nos complace conocer que las comidas estuvieron a su gusto y que le permitieron disfrutar de sus vacaciones en Pineda de Mar. El equipo de Hotel Pineda Splash trabaja a diario para poder garantizar una maravillosa estancia cuidando de cada pequeño detalle. Esperamos muy sinceramente volver a recibirle n Hotel Pineda Splash. Muy cordialmente, Hotel Pineda Splash
Dacil Del Cristo Santana Medina
hace 8 años - 5 (Experiencia positiva)
Antonio Lopez-Serrano
hace 8 años - 5 (Experiencia positiva)
Buen hotel para vacaciones. Buen Buffet y anotaciones amplias y limpias. Los empleados un 10 para todos.
Respuesta de FERGUS Club Pineda Splash
Querido Antonio, Muchas gracias por su comentario. Para todo el equipo de Hotel Pineda Splash es muy importante leer los comentarios de todos nuestros huéspedes, con el principal objetivo de mejorar cada día y garantizar una estancia agradable, por ello nos alegra saber que tuvo una agradable estancia marcada por un buen buffet y un maravilloso trato del personal. Esperamos volver a darle la bienvenida a nuestro establecimiento. Muy cordialmente, Hotel Pineda Splash
Rq Vizcaino
hace 8 años - 5 (Experiencia positiva)
Fabuloso
Respuesta de FERGUS Club Pineda Splash
Querido Rq, Muchas gracias por compartir su comentario con el resto de clientes de Google.com. Nos alegra saber que considera su estancia como fabulosa y que disfrutó de sus vacaciones de la mano de Hotel Pineda Splsah. Esperamos darle la bienvenida de nuevo en nuestro establecimiento. Muy cordialmente, Hotel Pineda Spalsh
TAXI-AUTO Recanvis
hace 8 años - 3 (Experiencia positiva)
William Armstrong
hace 8 años - 4 (Experiencia positiva)
Great modern kid friendly hotel
Respuesta de FERGUS Club Pineda Splash
Dear William, Thanks for taking your tie to write down your wonderful experience in Hotel Pineda Splash. We are proud to know that your stay in our establishment and that you found the staff kind and friendly. We hope to see you soon in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Silvana Coronel
hace 8 años - 3 (Experiencia positiva)
Phil Wood
hace 8 años - 5 (Experiencia positiva)
Excellent hotel, friendly and plentiful staff. Very clean and with a wide selection of food for each meal.
Respuesta de FERGUS Club Pineda Splash
Dear Phil, Thanks for your comment. Such beautiful words toward our establishment! We are so happy to know that you enjoyed your holiday in Hotel Pineda Splash and that the staff, the food and the cleanliness helped you to enjoy it. We cannot wait to see you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
JoseMaria Ferreras
hace 8 años - 1 (Experiencia negativa)
John Mills
hace 8 años - 4 (Experiencia positiva)
Extremely clean, good plentiful selection of food. Helpful staff. I have given four 🌟 due to location. Having said that I would hesitate to recommend John Mills
Respuesta de FERGUS Club Pineda Splash
Dear John, Thanks for your special comment. We are glad to hear that the cleanliness of our establishment, the food and the staff were to your liking and that you enjoyed your stay with us. We honestly hope to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
STEVEN BEATTIE
hace 8 años - 5 (Experiencia positiva)
Hotel is beautiful inside and out, tho surrounding area is a little tired. Rooms are clean, modern and well equipped. Staff at hotel are very well mannered and always busy. Food and drink is great and the hotel has plenty of seating areas and lovely dining areas. Would definitely recommend 😎
Respuesta de FERGUS Club Pineda Splash
Dear Steven, Thanks for this beautiful comment. We are happy to know that you find our establishment a beautiful place and that you consider our Hotel Pineda Splash a good hotel to recommend. One of our principal objectives is to guarantee a fantastic stay to our guests, so we are glad to see that it was your case and that the installations, the drinks and food and the friendly staff had helped you to enjoy your holidays in Pineda de Mar. We honestly hope to welcome you again in Hotel Pineda Splash. Kind regards, Hotel Pineda Splash
Fliss Floss
hace 8 años - 3 (Experiencia positiva)
Hotel is clean, rooms are great, food is nice, staff are friendly however when u pay £930 for an all inclusive holiday you expect to get all inclusive however when we arrived we were charged for certain drinks and snacks THAT IS NOT ALL INCLUSIVE, lacks in quality of entertainment theres not much to do we found our selves a bit bored. Cleaners dont bother to clean rooms properly they only make the bed and leave glasses and dirty towels behind :(
Respuesta de FERGUS Club Pineda Splash
Dear Fliss, Thanks for sharing your comment in Google.com and for the confidence in our establishment. We are so happy to know that you were able to enjoy the cleanliness of the hotel and also its food, installations and the friendly staff. For us, it is so important to read all your experiences in order to try to improve our service, and it is nice to see that we are in the right way. However, we are sorry to hear that you had some inconvenience with the all-inclusive board. The all-inclusive includes all the meals and the drinks in the restaurant. Apart from that, it also includes some drinks in the bar, but not all of them. The drinks that are not included, they have 50% discount on its price. In Hotel Pineda Splash, at your arrival, we inform all our guests about the conditions of the all-inclusive, from which hour to which hour you can have the drinks and also when it starts and when it finishes during your stay. If you want to give us a second chance, we will be glad to welcome you again in our Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Stuart Harrison
hace 8 años - 1 (Experiencia negativa)
Moyra Martin
hace 8 años - 5 (Experiencia positiva)
Rose Rae
hace 8 años - 5 (Experiencia positiva)
Great service and facilities.
Respuesta de FERGUS Club Pineda Splash
Dear Rose, Thanks for sharing your honest experience in Hotel Pineda Splash. We are happy to know that you had a fantastic experience with us, and that the service offered by the establishment and our facilities were up to your expectations. We work hard every day to try to offer the best service, so it is recomfortable to know that it was your case and that we are in the good way. We hope to welcome you soon again. Kind regards, Hotel Pineda Splash
Russell Gasper
hace 8 años - 5 (Experiencia positiva)
Great place. Clean and well maintained. Food and drink is very good
Respuesta de FERGUS Club Pineda Splash
Dear Russell, Thanks for the confidence in our establishment and for taking the time to write down you experience in our hotel. We are so glad to know that you enjoyed your stay in Hotel Pineda Splash and that the cleanliness of the hotel, the food and the drinks were to your liking. We hope to see you soon in Hotel Pineda Splash. Yours sincerely, Hotel Pineda Splash
Carmen Simon
hace 8 años - 5 (Experiencia positiva)
Gerda de kort
hace 8 años - 5 (Experiencia positiva)
Marc badenas marzal
hace 8 años - 5 (Experiencia positiva)
Irene mir de las comas
hace 8 años - 4 (Experiencia positiva)
La renovación ha sido todo un acierto
Xxbillix
hace 8 años - 4 (Experiencia positiva)
kevin thomson
hace 8 años - 4 (Experiencia positiva)
Dorothy Oakley
hace 8 años - 5 (Experiencia positiva)
michele peano
hace 8 años - 4 (Experiencia positiva)
Satisfaite
Tonny kvist
hace 8 años - 4 (Experiencia positiva)
Mariola Miętus
hace 8 años - 5 (Experiencia positiva)
Francoise Pech
hace 8 años - 5 (Experiencia positiva)
Très bonne hôtel, agréable, personnel souriant, chambre Propre à recommander
Archie Renwick
hace 8 años - 5 (Experiencia positiva)
Had a great time at Algeria pineda splash.food and service was great.rooms were clean and a decent size for the 4 of us.the staff were very friendly and helpful.plenty to do for the kids and the entertainment kept us going all day.thanks for a great holiday.
Rocío Cortés
hace 8 años - 5 (Experiencia positiva)
Todo el Staff de 10. Habitaciones súper acogedoras. Buffet variado. Instalaciones muy correctas. Piscinas chulas y...¡¡ sala de juegos y videoconsolas !! 100% recomendable.
Kelly Allen
hace 8 años - 4 (Experiencia positiva)
Family friendly, clean and welcoming with great food and facilities
José Pérez
hace 8 años - 5 (Experiencia positiva)
Nicola Melville
hace 8 años - 4 (Experiencia positiva)
Peter Hill
hace 8 años - 4 (Experiencia positiva)
Juan Vigo
hace 8 años - 5 (Experiencia positiva)
Perfecto,una estancia de 10,Un Buffet muy bueno y el personal muy amable. Para repetir....
Vanesa Montes Herreros
hace 8 años - 5 (Experiencia positiva)
Todo nuevo, habitaciones amplias, piscinas con toboganes donde los niños quedan encantados!! Comida buena!! Repetiremos!! Trato en recepción excelente con copa de cava incluido.
Carlos Guevara
hace 8 años - 5 (Experiencia positiva)
Buen hotel. El personal es excelente y las atenciones correctisimas. Habitaciones amplias con buenos baños, moderno y funcional. Es el segundo establecimiento de la cadena en el que me alojo y seguirá en mi agenda.
Joaquin Bosch
hace 8 años - 4 (Experiencia positiva)
Excelente relacion calidad precio,recomendable 100%
Jose Carlos Amatriain Suarez
hace 8 años - 5 (Experiencia positiva)
Muy buen hotel, con una decoración muy cuidada y buenos servicios tanto para niños con sus toboganes de agua como para adultos,muy buena comida tanto en el desayuno como en comida y cena.El personal es muy amable y la situación es fenomenal entre Barcelona y la costa Brava.Seguro que vuelvo a repetir
Marta Freitas
hace 8 años - 4 (Experiencia positiva)
Staff muito simpático e prestável. A comida tem qualidade e variedade. As áreas comuns são excelentes. Não fazem reposição dos produtos de higiene e a limpeza dos quartos devia ser mais pormenorizada. No geral tem boa qualidade.
MAMEN Illescas López
hace 8 años - 5 (Experiencia positiva)
Muy bonito todo
zabibmx
hace 8 años - 5 (Experiencia positiva)
Roland Alan Flood
hace 8 años - 4 (Experiencia positiva)
Josep Maria Bernat Rosinach
hace 8 años - 4 (Experiencia positiva)
Bona
Yone Campos
hace 8 años - 5 (Experiencia positiva)
Febet libre
Natasja Kossink
hace 8 años - 5 (Experiencia positiva)
Superhotel
Данилевич Владимир Иванович
hace 8 años - 5 (Experiencia positiva)
Roisin Heagney
hace 8 años - 5 (Experiencia positiva)
Great clean hotel helpful staff
Dale Podmore
hace 8 años - 5 (Experiencia positiva)
PaulSerbanescu
hace 8 años - Sin rating (Experiencia negativa)
Ein schönes, gepflegtes und sauberes Hotel. Das Personal sehr hilfsbereit und sehr freundlich.Das Hotel ist nicht speziell auf deutsche Urlauber ausgelegt (Engländer, Franzosen und Russen). Man sollte Grundkenntnisse in Englisch haben. Wenn der Preis stimmt besuchen wir dieses Hotel auf jeden Fall wieder !
Djibril Obuns
hace 8 años - 5 (Experiencia positiva)
Sound 4ta Dimension
hace 8 años - 5 (Experiencia positiva)
abdel abdel
hace 8 años - 5 (Experiencia positiva)
Łukasz
hace 8 años - 5 (Experiencia positiva)
Leroy Mckenzie-carty
hace 8 años - 5 (Experiencia positiva)
Really nice hotel, my two boys loved it
Verónica Albero Vidal
hace 8 años - 4 (Experiencia positiva)
Molt bona, lloc molt gran, agradable, molt net i amb personal qualificat! La unica pega es que el dia que marxes has de deixar l'habitacio a les 10....massa aviat...i si a les 10.10 no has entregat la clau et truquen per tlf fins i tot (aixo resulta molt desagradable).
Toni Navarro (iVector)
hace 8 años - 4 (Experiencia positiva)
Piscinas geniales, buena comida, ambiente agradable. Para los niños es genial.
Raquel Alfonso
hace 8 años - 5 (Experiencia positiva)
Vanesa Amador
hace 8 años - 4 (Experiencia positiva)
Michał Toczek
hace 8 años - 4 (Experiencia positiva)
Iris Russo
hace 8 años - 4 (Experiencia positiva)
Mark Lockitt
hace 8 años - 4 (Experiencia positiva)
Lovely place and friendly staff. Need a few more sunbeds and vegetarian food options are ok, but get a bit repetitive having the same things.
Angela Lambert
hace 8 años - 4 (Experiencia positiva)
A bit hit and miss. The design of the hotel is a bit odd, pools on either side one gets sun in the morning the other in the afternoon. Instead of the pool in the middle the pool is at one end and the sun loungers are in rows like you are watching a concert. The all inclusive drinks stop at 11pm (even though the bar is open until 1am). Rooms are a base, and the bathroom is nicer than the bedroom. But walls are paper thin and not all guests are considerate. The food is ok, but not very good if you are a vegetarian. And you smacks are only available in The restaurant (sometimes you want to eat while you sunbathe). The desserts are hit and miss. The entertainment team are trying and they do their best. Evening entertainment so far (only 2 nights) they have had karaoke and female singers (who were very good). And it's inside so it can get very hot and uncomfortable and you can't see/ hear properly from outside. The area is quiet and the beach near by is not a sandcastle beach, but lots to do down there. There is a train station within a few minutes walk. Staff again are hit and miss, the restaurant staff are lovely and smiley and polite while reception staff could really do with customer service training! Rude would not be the word for a member of staff who just shouted "NO" at me, when I asked for extra pillows, yet as polite and explained the reasons why to my partner (unsure if this was because I am female). On the whole it is a nice clean place, just needs a bit of tweaking.
Dolors Berne
hace 8 años - 4 (Experiencia positiva)
Samantha
hace 8 años - 4 (Experiencia positiva)
We stayed in room 1207 was very quiet for the first week however the second week we had the room below us complaining about noise level(bouncing a ball and baby crying) even though we had just got back from a family meal,knocking at the door at all hours and waking myself and children (9) up. This happened till the family went home however the reception staff acted promptly
Ana Fernandez
hace 8 años - 4 (Experiencia positiva)
A Stevens
hace 8 años - 5 (Experiencia positiva)
Nice place to stay. Swimming pools are great fun for all ages.
Brian Carlisle
hace 8 años - 5 (Experiencia positiva)
Brilliant for kids
Richard Tindall
hace 8 años - 4 (Experiencia positiva)
Good family holiday.
Sharon Lansdowne
hace 8 años - 5 (Experiencia positiva)
Michelle Trancoso Sarabia
hace 8 años - 5 (Experiencia positiva)
Hemos pasado aquí un fin de semana y nos ha gustado mucho. La atención en recepción inmejorable, nos atendió un chico muy simpático, nos estuvo recomendando muchos sitios y gracias a eso el fin de semana fue fantástico. Las instalaciones muy modernas, limpias y amplias. Hay 3 piscinas, zona de parque de agua, piscina para adultos, y una piscina normal con chorros. Todas ellas muy chulas, con muchas tumbonas alrededor. La comida nos ha encantado, buena calidad y buenos platos. La única pega que pondríamos, y no es al hotel, es que habían unas normas, como no dejar la toalla para reservar tumbonas, y desde bien temprano no encontramos donde poner la toalla. Aunque se lo comentamos a recepción y nos solucionaron rápido el problema. Muy recomendable!
Petit Benjamin
hace 8 años - 5 (Experiencia positiva)
Thomas Neugebauer
hace 8 años - 3 (Experiencia positiva)
Jose antonio Benítez marquez
hace 8 años - 5 (Experiencia positiva)
Marie Wallace
hace 8 años - 3 (Experiencia positiva)
Putting a family with kids up beside an adult pool makes no sense we were in room 1107 it is so noisy at night time, teenagers running up and down corridors at night squealing and shouting disgrace, walls like paper children jumping above us up and down on beds late at night adults scraping chairs loud, only good thing was the swimming pools and teens room to play games the snack bar a big let down the kids were looking pizza, chips and nuggets just had hot dogs and sandwiches the english language was poor as well.
Pedro Ferreira Elias
hace 8 años - 5 (Experiencia positiva)
Estuvo bien. Un buen lugar donde relajarse y refrescarse.
Juan Romero
hace 8 años - 5 (Experiencia positiva)
Mirjana Mitrovic
hace 8 años - 5 (Experiencia positiva)
Aaron Graham
hace 8 años - 5 (Experiencia positiva)
Wonderful Hotel very family friendly beautiful location highly recommend.
weronikac523
hace 8 años - Sin rating (Experiencia negativa)
Hotellet var fint och rent, men det bästa var personalen ! Mycket snälla, vänliga människor, snabbt service och mycket goda drinkar ! Våra favoriter Strawberry mohito och Sympatia! |Det som vi inte tyckte om var andra gäster som trots förbjudet reserverade solstolar... ändå fick vi hjälp av vakter som tog bort handdukar från "upptagna" platser ;) Tack så jätte mycket !
Juani De Haro
hace 8 años - 4 (Experiencia positiva)
Rubén Monge
hace 8 años - 4 (Experiencia positiva)
Bonito y gran hotel en Pineda de Mar, con varias terrazas, piscinas, gran comedor y salas de estar. Fantástico para pasar unos días en familia. La comida estupenda al igual que el servicio, vale la pena el régimen todo incluido. Los shows y animación son mejorables, excluyendo el show de Van Ángel que es bastante bueno. A destacar la sala para adolescentes con ordenadores y consolas. Una de las piscinas es solo para adultos por si quieres estar un poco más tranquilo, además esta tiene hidromasaje. Las habitaciones son amplias y con bastante luz (al menos la que nos tocó a nosotros). La wifi también es muy mejorable. Repleto de guiris, como en todas partes de la costa Brava. Mis hijas han disfrutado mucho de los toboganes aquaticos y el agua que cae del cubo del faro.
rosa maria Alvarez
hace 8 años - 4 (Experiencia positiva)
Está muy bien,y las habitaciones están reformadas
Tomas Montvila
hace 8 años - 5 (Experiencia positiva)
robin nieuwenhuizen
hace 8 años - 4 (Experiencia positiva)
Goede en mooie acomodatie. Vriendelijk personeel. Overzichtelijke inrichting
Julen Esnal
hace 8 años - 5 (Experiencia positiva)
Excelente hotel para pasar unos dias. Buena comida, buen ambiente y buenas habitaciones
m4j3st1c re4p3r
hace 8 años - 4 (Experiencia positiva)
Un recinti muy bueno ya que combina piscina con bar/restaurante aunque no le doy 5 estrellas ya que la perfección no existe y no es perfecto pero lugar para repetir sí.
Rosette Yans
hace 8 años - 4 (Experiencia positiva)
Sarah and Katrine
hace 8 años - 4 (Experiencia positiva)
Donna Aalbregt
hace 8 años - 5 (Experiencia positiva)
Wee Eby
hace 8 años - 5 (Experiencia positiva)
Patricia Sanjurjo
hace 8 años - 5 (Experiencia positiva)
William Gardner
hace 8 años - 5 (Experiencia positiva)
Maricel Ferrus
hace 8 años - 5 (Experiencia positiva)
Genial.
Mike E
hace 8 años - 4 (Experiencia positiva)
Small rooms, good food, I feel like this place would suit a younger family as opposed to teenagers, no place to just swim - it's an adult pool, a shallow pool with multiple slides and a pool which is packed with people, staff work very hard but maintenance could be improved and remember there's multiple deposits you must pay (Safe, All enclusive bands) and of course the tourist tax.
Roy Carmichael
hace 8 años - 4 (Experiencia positiva)
All in all a great hotel. Staff were amazing apart from 1 girl in restaurant who sits everyone. No diluting juice for kids so I brought bottle in with me and she was for having a full scale row for me bringing it in. Needless to say the boys were drinking their juice at the dinner table. Other than this a modern hotel, excellent kids club and entertainment and food was nice. You have to pay for ur safe but that's fine. Sunbeds can be a disaster at times. Ppl don't even use them. We had 2 beds for 2 adults and 2 kids. The way it should be. Lifeguards excellent. Very happy with our stay and Callela and Santa Susanna awesome.
aluminios STAR
hace 8 años - 5 (Experiencia positiva)
Muy bien todp
Viktor Ravnholdt Frederiksen
hace 8 años - 5 (Experiencia positiva)
Jose Saavedra (Salas)
hace 8 años - 5 (Experiencia positiva)
Rosie I like Toca and makeup Hi
hace 8 años - 3 (Experiencia positiva)
ANASTASIA SANDAK
hace 8 años - 5 (Experiencia positiva)
Teresa Pissarra
hace 8 años - 5 (Experiencia positiva)
Hotel muito simpático, limpo, decoração simples mas acolhedora. Comida boa e variada. Ótima relação qualidade preço.
yolanda arellano
hace 8 años - 5 (Experiencia positiva)
Desde recepcion hasta los camareros de la piscina son muy atentos y agradables!!
ANIMAL80ANIMAL
hace 8 años - 4 (Experiencia positiva)
Bardzo czysto,jedzenie dobre i duży wybór.Blisko plaży i centrum.
Jasmine Hunt
hace 8 años - 5 (Experiencia positiva)
Excellent hotel, good children's entertainment and really helpful staff. Room was lovely and very clean, lovely shower and a sea view from the balcony. Food was good and there was a wide range of food from more adventurous tastes to just plain chips and pizza! Had a lovely time and wish I could've stayed longer
Iwona Karczewska
hace 8 años - 4 (Experiencia positiva)
Hotel 🏨 super baseny super.obsługa czy to baru kuchni czy basenu profesionalna.Pokoje ładne z balkonem lub tarasem na dole.Jedyne co mnie zdziwiło to opaska Al.płatna 10€ od osoby i opłata klimatyczna płatna 7€ osoba dorosła.wiec rodz.4 osobowa na dzień dobry 😊 zapłaci 54€. Na koniec pobytu opłata za opaskę zostaje zwrócona.
mirault frederique
hace 8 años - 5 (Experiencia positiva)
Sylwia Hudziak
hace 8 años - 5 (Experiencia positiva)
Arthur Adshead
hace 8 años - 5 (Experiencia positiva)
Oscar ramos moreno
hace 8 años - 1 (Experiencia negativa)
Shaz
hace 8 años - 5 (Experiencia positiva)
Fabulous rooms and food awesome
carroll oerstadt “Morley”
hace 8 años - 4 (Experiencia positiva)
Natalie Hulley
hace 8 años - 5 (Experiencia positiva)
Wayne Smith
hace 8 años - 5 (Experiencia positiva)
Been here since yesterday. And already a fan of the hotel. Very clean. Rooms lovely and modern. 3 pools in all one specifically for adults. Looking forward to our stay.
John Mills
hace 8 años - 4 (Experiencia positiva)
Very clean efficient run hotel. Staff work extremely hard and are very pleasant and friendly. Food of very good standard and plenty of choice I have given it four stars due to it's location. John Mills
Javi Sanchez
hace 8 años - 4 (Experiencia positiva)
Stephen Metcalf
hace 8 años - 4 (Experiencia positiva)
Great
Alfonso Garcia
hace 8 años - 3 (Experiencia positiva)
Regular
Evelynn Arriaga M.
hace 8 años - 5 (Experiencia positiva)
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